Robbins Brothers Fine Jewelers Reviews
Reviews
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![Alexandra]()
Alexandra Sent on 10/18/2019Really good deals!
My husband is really picky in anything that he used, we didn't agree on the rings at all since we bought my set on Kay Jewelers and he didn't like any design there. But, when we got to try out Robbins Brothers his entire perspective about rings change, he liked the quality and the service provide. They even had a nice box with a light for him to actually observed more the ring, make me kinda jealous! -
![Liana]()
Liana Sent on 04/01/2017a. I would recommend this location to anyone. My husband got my engagement ring here and he said when he was choosing and buying the engagement ring, he was provided with a great customer service. When it was time to buy our wedding bands for our wedding on March 10, we also had a great customer service and everyone at the store was very helpful in helping us make the order. Our wedding bands were ready on time. Since getting the engagement ring, I’ve visited the store to have it cleaned a few times and I will definitely visit again to clean wedding bands in the future. -
![Amie]()
Amie Sent on 10/01/2015I have, since being engaged and now married, gone to Robbin's Brothers so many times to get my ring(s) cleaned. Each time, they are gracious, nice, professional, and fast.
I feel really confident having purchased our rings from here and the amount of hands on support that was given.
Also, my husband made his ring, and the guy helping us gave him a couple tips about polishing, wear and tear, and fit...which he did not have to do, but it was great that he did -
![Megan]()
Megan Sent on 11/14/2014Robbins Brothers has been super easy to work with. They made the process of picking out our rings simple. Walking in we were so overwhelmed but walked out with out any doubts that we may have been missing something. -
![Zarinna]()
Zarinna Sent on 04/21/2014We bought my engagement ring as well as our wedding bands from The Robbin's Brothers in Torrance, CA. Deanna was the diamond specialist we worked with and she just accommodated us and was able to find us just what we wanted. She worked well with our specific needs and was part of a surprise engagement! Would definitely recommend them! Prices were reasonable and jewelry was just gorgeous! They have awesome insurance plans and you are able to get rings cleaned for for free. -
![Cindi]()
Cindi Sent on 09/13/2013I purchased the wedding band for my fiance here. I wasn't sure what I wanted, but had a few preferences. Jason helped me figure out which ring would be perfect. My fiance loves it and looks forward to wearing it! -
![User810132]()
User810132 Sent on 11/27/2012Jose at Robbins Brothers helped us, was amazing to us. We ended up buying our stone elsewhere and the setting here. It didn't matter that he made less money off of us, he treated us like gold. Gold. Highly recommend. -
![Sharon]()
Sharon Sent on 10/12/2012Loved Everything about the ring. obviously my husband picked it out and bought it without me.. but when i went in for resizing - it was amazing. they're really good about resizing and cleaning. love them. -
![Bethany]()
Bethany Sent on 03/02/2012I know Robbins Brothers can be a bit pricier than other jewelers but let me tell you it is worth it. My ring is stunning and has held up through it all...I'm never gentle with it and it still looks great. When you take it in they are so polite and professional and tighten it up and clean it for you for no charge at all even when your not due for a warranty check. Great quality, great service! -
![Kelly]()
Kelly Sent on 05/20/2009I LOVE my rings!! My engagement is perfect. I wouldn't change a thing about it. Robbins Brothers was able to put 2 designs that I liked into one ring and custom make it for my husband to give to me. And it really is exactly how I would've pictured it! They also helped coordinate with the resort that he proposed at so that he was able to reserve the table overlooking the lake for our dinner that night. And my wedding band compliments it just perfectly! They do complimentary ring cleanings whenever you want, and they even engraved our rings for free. My husband and I couldn't be happier with their service! -
![Monica]()
Monica Sent on 08/11/2008I can say 'great, great, great' for service, quality and cost!
My ring is the most beautiful.. sorry gals. My husband went by himself and asked the girl to show him the ring that everyone loves at the store. Everyone at the store showed him the one and I think they showed him also keeping in mind his budget. My ring looks like a million dollars but the real meaning of the ring is the fact that my hubby picked thanks to everyone at Robbin brothers. We picked our wedding rings here and hopefully our anniversary gifts. :)
they clean my ring everytime I go and I love looking at it shined. -
![Candace]()
Candace Sent on 01/20/2018I love my ring from here its absolutely amazing. Toni was such great help to my fiance and I. I would have 5 stars all the way but when we went in to customized my fiance's ring, we had to go back 3 different times cause it was wrong. But once we received it we LOVE it. -
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![User1004354]()
User1004354 Sent on 11/05/2012i really loved this Montclair store. Our first visit was just window shopping. My wife ended up picking two rings she liked for me to pick one.
The guy there walked me through all the options available to me and it was amazing -
![Jackie]()
Jackie Sent on 09/27/2011Robbins Brothers is great. They have good warranties and good customer service. Price is okay... but I don't have to worry that my diamond is fake. -
![Vanessa]()
Vanessa Sent on 05/04/2009Robbins Brothers was fantastic! We enjoyed the one on one attention. Geanene was great, and we repeated asked for her, she took are event seriously and not just another sale.
Thanks!
-Mrs. -
![Matt]()
Matt Sent on 11/24/2008Exceptional service, but very expensive.
Also, we bought our ring, and two months later, they have this lifetime guarantee thing that does not include our purchase, which SUCKS! -
![Javier]()
Javier Sent on 02/19/2020Updated review
UPDATE:
I want to thank Anthony Rodriguez and Charles Mayrsohn for correcting this situation. They contacted me the next day and got everything straightened out. I have eliminated the sales persons name as I understand people make mistakes.
Thank you for doing the right thing and fixing the situation.
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This is a review to hopefully help everyone else from getting scammed. The sales person tried to trick us and sell us a Robbins Brothers wedding band while playing it off as if it was Tacori.
I will explain further.
My wife and I went into Robbins Brothers in Glendale on 2/17/2020 to get her annual cleaning.
While we were there having her ring cleaned, we decided to look at Tacori wedding bands to match her ring. The sales person took us to the Tacori section and began showing us the different examples.
My wife tried one on that she really liked. It matched her wedding ring perfectly. Sales person says "You're not going to believe it", "This one is half the price of all he others, for Tacori that is a great deal". So of course we said, we will take.
He takes the ring to the jeweler and comes back to write up the paperwork.
Again he says, "You are getting a great deal for Tacori, it's good you are purchasing it today, if we we ever wanted to restock that item it would be at market value." He then asks us to come back the next day to pick up the correctly sized wedding band.
Upon arrival the following day, he comes out with the wedding band and immediately puts it on my wife's finger. As anyone would be, she was extremely excited and happy that for our two year wedding anniversary we finally purchased her wedding band.
This entire time I had a very weird feeling, mind you, up to this point I had not physically touched the ring. I also found it very weird that he gave us a simple Robbins Brothers box instead of a Tacori box.
When my wife and I got into our car something felt off. I told her to take off her ring and sure enough, it was a Robbins Brothers branded ring instead of Tacori.
As you can imagine, we were extremely upset. We immediately went back inside and asked him why this was not a Tacori wedding band. The salesman said "I'll be back" and took all of our paperwork and ring into the room in the center.
We waited for about 10 minutes before came back and asked us to go to his "office".
He then proceeded to tell us that he was sorry. The ring that we purchased a whole day before, was not actually Tacori. That it must have been placed in the wrong section of the store.
How is something like this possible? Doesn't it show the product name at the point of ringing it up? Or at the point of logging it into the system?
The fact that he tried to scam us and force a sale down our throats is completely disgusting. He did not even have the decency to tell us after he swipes our credit card to correct his mistake.
Additionally, he also had the opportunity to tell us prior to picking the ring up and wasting even more time driving down to the store for the second time.
This is a complete lack of respect. We went to a business we thought we could trust. That was not the case, we were tricked and told we were buying a Tacori ring and it was something completely different.
I asked to speak to the manager Charles Mayrsohn, he was shocked that something like this could happen from so called professionals.
He refunded us our money and said he would discuss this with the Vice President.
As you can imaging this was crushing for my wife. The look on her face when this all happened is something I will never forget. The fact that Robbins Brothers as a company would cause so much pain and anguish to a paying customer is disgusting.
I will never shop here again. Nor will I take my wife's Tacori engagement ring here for cleaning again. Id rather pay someone else to clean it. Forget that stupid warranty they sell you. I'm sure most of it is BS also.
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