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Quality of service
0.5 out of 5 rating
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Average response time
3.0 out of 5 rating
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Professionalism
2.0 out of 5 rating
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Value
2.0 out of 5 rating
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Flexibility
0.5 out of 5 rating
We would like to start by saying Orbit Event Rentals does have beautiful rental options and they agreed to price match with another company as long we provided an estimate from said company. Unfortunately, working with Orbit Event Rentals was the biggest stress we had during wedding planning.
When I sent my first official rental request after many communications with Orbit, they did not inform me they were out of the flatware I wanted. They added a random set of flatware to the invoice without telling me. When I asked them to make the correction, they told me they didn't have enough for my wedding date. I had been working with them for about a week at that time and they never said it was unavailable for my wedding date.
A few months after we set up the order, Orbit informed me they didn't have enough of the color Marie Antoinette plates that I initially requested. I worked with them and agreed to split the colors between blue and pink. They ended up delivering the wrong plates, so we got blue and a green Christmas type of pattern.
We paid extra to have the rental items delivered between 8am and 10am the day before the wedding. The rentals hadn't arrived during the agreed time, so we called them multiple times and they kept giving us a new time for their arrival. My father-in-law ended up having to miss rehearsal because Orbit had not delivered the items at the time that was listed on the contract and instead arrive around 4:30pm. We also paid extra for Orbit to pick up the ceremony site rentals at 5pm and they still had not arrived by the time we left at 6pm. Lastly. Orbit had on the contract and confirmed picking up the rentals on the Monday after the wedding and did not arrive until Wednesday. We did not get any refunds for the rush delivery charges that we paid for. The manager agreed to throw in heaters and umbrellas at the reception site for free due to all of the troubles but did not provided less than what we asked for.
We would like to start by saying Orbit Event Rentals does have beautiful rental options and they agreed to price match with another company as long we provided an estimate from said company. Unfortunately, working with Orbit Event Rentals was the biggest stress we had during wedding planning.
When I sent my first official rental request after many communications with Orbit, they did not inform me they were out of the flatware I wanted. They added a random set of flatware to the invoice without telling me. When I asked them to make the correction, they told me they didn't have enough for my wedding date. I had been working with them for about a week at that time and they never said it was unavailable for my wedding date.
A few months after we set up the order, Orbit informed me they didn't have enough of the color Marie Antoinette plates that I initially requested. I worked with them and agreed to split the colors between blue and pink. They ended up delivering the wrong plates, so we got blue and a green Christmas type of pattern.
We paid extra to have the rental items delivered between 8am and 10am the day before the wedding. The rentals hadn't arrived during the agreed time, so we called them multiple times and they kept giving us a new time for their arrival. My father-in-law ended up having to miss rehearsal because Orbit had not delivered the items at the time that was listed on the contract and instead arrive around 4:30pm. We also paid extra for Orbit to pick up the ceremony site rentals at 5pm and they still had not arrived by the time we left at 6pm. Lastly. Orbit had on the contract and confirmed picking up the rentals on the Monday after the wedding and did not arrive until Wednesday. We did not get any refunds for the rush delivery charges that we paid for. The manager agreed to throw in heaters and umbrellas at the reception site for free due to all of the troubles but did not provided less than what we asked for.
Orbit Event Rentals's reply:
Hi Christina,
We're disappointed to read that you had a negative experience with our company and your feelings towards your time being wasted. This is never our intention and I'd like to speak to you in much further detail, so we can make sure that this doesn't happen again. Please contact me at your convenience.
Regards,
Francisco Sandoval
(562) 696-8875
Francisco@OrbitEventRentals.com
