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Hyatt Regency Austin Reviews

Hyatt Regency Austin View more information

Reviews

4.8 out of 5 rating
4.8 out of 5 rating
32 Reviews
97% recommend it
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Awards

32
WeddingWire Couples' Choice Awards 2016 Winner
WeddingWire Couples' Choice Awards 2015 Winner
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    Katherine/Unna Sent on 10/31/2015
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    The Hyatt Regency in Austin was the first venue that we went to when looking for a wedding space. We are so glad that we were able to have our wedding and reception there! The views from the Foothills ballroom on the 17th floor were amazing! We did the rehearsal dinner, ceremony and reception all on the same floor relieving us off the stress from having to coordinate multiple spaces. The staff was very attentive to our guests all night and we were really treated like royalty. And the event coordinator was superb! Brandi helped us through every step in the process from start to finish and made us feel like the center of the universe. She called to check in, coordinated with our vendors for us, helped us work through our budget and made sure that everything we envisioned for our big day was able to happen. The gifts we received from the Hyatt after our wedding were completely unexpected and perfect! If we could do it all over again we wouldn't have looked at any other venue. If you're looking for a venue in Austin to host your dream wedding, this is it.
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    Bilal Sent on 10/25/2015
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    We flew in from Albuquerque, NM, to have our wedding in Austin, TX. We had a traditional desi wedding that turned out to be much more magnificent than we had imagined. Everyone who attended our wedding commended us on the decorations, the arrangement for food, the dance floor, the stage set up and the service provided by Hyatt's personnel.
    Brandi Bailey helped us coordinate our wedding from the Hyatt Regency. Despite us being from out of town, she took care of a lot of the details that worry brides and grooms. We did not hire a wedding planner for our wedding, yet things worked out perfectly.
    We initially had talked to Brandi about a much smaller venue and she upgraded us without charge, to a bigger hall for the event. We eventually had our event at the Texas ballroom, which was just as gorgeous as their newer Zilker ballroom. Brandi assisted us with providing guests parking as well as coming up with a block of rooms that we could reserve for the wedding. We had four outside vendors involved with our wedding and Brandi helped us coordinate with all of the vendors perfectly. The Hyatt Regency also let us have our photo shoot in and around the hotel; there are multiple spots that our photographers found to be picturesque.
    We were also offered a complementary room with champagne and wine. My family wanted to set up our room with rose petals and candles prior to the check in time; Brandi made this happen as well.
    I would highly recommend the Hyatt Regency in Downtown Austin, TX as a venue for your wedding.
  • User2329109 Sent on 09/22/2015
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    f you are looking for a wedding venue, it is time to stop! The Hyatt Regency downtown is the BEST! We had our wedding and reception there on Labor Day weekend and it was perfect. We were expecting some sort of issues to pop up, but they did not. The only minor issues were on our side and Brandi Bailey, our Hyatt coordinator, even fixed our problem (we forgot to print our our vows and she did it for us)! From the first call I had to the Hyatt to set up a viewing of the Foothills Ballroom, I spoke with Justin Baugh, we felt so welcomed and at ease. We were a groom/groom wedding and a little apprehensive about going outside the box and having a big old fashion style wedding, but Brandi and Justin made it happen!! We had 130 people in the Foothills overlooking downtown. We had daytime pictures in front of our beautiful city, the bats flew at dusk and all our guests watched from the windows, then ended with with night fall and great pictures in front of the city lights. It is the BEST view of Austin! The food, cake, and service was impeccable! The wedding party and guests felt very pampered! Thanks, thanks, and many more thanks to Brandi, Justin, and the entire Hyatt staff for making our day awesome!
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    Jannat Sent on 05/30/2015
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    I had the best wedding for my sis imagined... It couldn't have been any better!
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    Sunitha Sent on 07/16/2015
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    From the day we considered Hyatt properties, I have to say that we were treated with the utmost professionalism and respect. When my mom and I first decided to take a look at Hyatt Regency (unannounced because we happened to be in the area at the time), the employees were extremely helpful and even gave us an unofficial tour. I thought it was going to hard planning a wedding from out-of-city but the staff at Hyatt Regency made it a breeze. I was slightly worried when our coordinator was relocated and was informed that I’ll be working with a new person but Brandi, the new coordinator, went above and beyond our expectations. Her attention to details and bubbly personality put me and my wedding coordinator at ease. The appetizers and dinner was so great! They truly had the comfort of our guests as priority. They even had slippers and toiletry items ready for the guests in the restrooms without me having to ask for it! I have to say that with the help of Brandi, Liz and the entire staff at Hyatt Regency, we had the best weekend of our lives.
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    Ivette Sent on 06/23/2015
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    In my search for a ballroom for my wedding, I wanted to be able to trust who I was working with so that it would perfect. I visited 15 different venues before I shook the hand of the amazing staff at The Hyatt Regency. The banquet coordinator I met was Elizabeth Cohn, and she made my husband and I feel like we were the most important event in her schedule. She was patient, caring, sincere, and above all amazingly detailed. From the moment we toured the ballroom with her, we knew this was our venue. The Texas Ballroom was everything we wanted; luxury, style, and EXTREMELY spacious for our expected 200 guests. The combination of Elizabeth’s customer service and the amazing ballroom was absolutely perfect! As we continued to work with Mrs. Cohn, we met other employees at The Hyatt who ALL seemed so pleased to help us each time. Even valet parking our vehicles when we stopped by (without notice!) to ask more questions or drop off a payment – for free. The tasting was our FAVORITE part – maybe even topping our wedding day… almost. Now, not all weddings are perfect, so when our coordinator Elizabeth called to say she was moving away, I became very afraid that our great experience and planning had JUST ended with her leaving. After all, she was a HUGE part of us choosing The Hyatt Regency. As we became more frightened about our event, I called numerous times to check on different items for our wedding and Justin – the most incredible assistant coordinator – calmed me down each time and reassured us that the coordinator taking over our event would be just as great. And he was right - Elizabeth passed the torch to coordinator Ms. Brandi Bailey and our great experience - only got BETTER. She was AMAZING! I was thrilled to have all the details in place and on the day of, have a trustworthy and super sweet lady like Brandi there to run things. I couldn’t have asked for a better place to marry my best friend and love of my life. It doesn't get any better than The Hyatt!
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    Erica Sent on 09/25/2014
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    My husband and I got married in the Foothills ballroom on the 17th floor of the Hyatt 2 weeks ago. We could not have asked for a better venue for our big day!!

    We took our time with researching venues, and the Hyatt was by far the best quality and best value for the money. The food was absolutely delicious, the wait staff was excellent & professional, the hotel staff was a class act and the views were breathtaking. EVERYONE had a phenomenal time, and we still have guests telling us it was the best wedding they've ever been to. To see the city in all its glory as we dined was very cool. We worked with Elizabeth during our entire wedding process and she was AWESOME! So patient and sweet. She made everything so easy for us on our big day, calling me to make sure I was taken care of and stress free.

    We were treated so well from beginning to end. They spoiled us with so many gifts and treats during our stay for the wedding weekend. I was completely speechless with the service. They made us feel like royalty!

    Another great thing about the Hyatt Regency Austin is the location. You can see all of downtown and the lake at the same time. From our room and the Foothills ballroom, you have the luxury views of downtown with the privacy of your own floor. It feels a little more private and calm since you are across the bridge. It was a magical experience and we will recommend the Hyatt to all our friends and family.
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    Jami Sent on 04/01/2014
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    The Hyatt Regency Austin was an absolutely beautiful location for my wedding and reception which was held on the 17th floor in the Foothills ballroom. The view is amazing and over looks lady bird lake with a breath taking view of the Austin skyline. The Hyatt staff took care of me and my wedding guests.......literally anything and everything we requested was addressed or received. Elizabeth the catering manager left no stone un turned in planning the food and timeline of our reception as well as all of the details of our ceremony. I could not have picked a better group of people to work with and I am so glad I was fortunate to have my perfect wedding. Thank you!!
  • User1799210 Sent on 09/07/2014
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    The Hyatt was great! My wedding was was in March at the Hyatt in both Foothills Ballrooms. It was great because we had the ceremony in one room then immediately after the ceremony, guests could enter the larger ballroom on the same floor to mingle and get the party started while my husband and I took a short break before making our entrance as Mr and Mrs. Very convenient for our guests!
    The food and cake provided by Hyatt was amazing! We chose a plated option. Salmon, braised beef or vegetarian stir fry. Everyone loved the dinner and everything went flawlessly.
    The Hyatt Event Coordinator, Elizabeth Cohen, was a blessing! She was there the entire time and made sure the wedding went off without a hitch and she also took the time to check in on me to make sure I was happy and had everything I needed. Elizabeth Cohen's assistance in planning and executing our wedding was priceless. I appreciated how involved, organized and professional she was during the entire process. Thanks Elizabeth Cohen!
    I highly recommend the Hyatt Regency Downtown Austin! The view is spectacular and there are many options for beautiful photos (elevator photos, outside in the garden and the view is amazing!). I highly suggest considering The Hyatt Downtown for any bride that wants to be able to enjoy her big day and let the professionals take care of everything.
  • User1529399 Sent on 02/07/2014
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    The staff at the Hyatt Regency Austin, specifically Catering Manager Elizabeth Cohn, truly created the wedding of our dreams. Not only did they do everything we asked down to the smallest request, but they went out of their way to make our families and guests feel special with surprise champagne and treats in our guest rooms and much more. The staff even rushed to the bridal suite three different times when our hair makeup team blew a breaker! :) I highly recommend holding your wedding here.
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    Meagan Sent on 02/15/2014
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    We had an amazing reception at the Hyatt. From the day we walked in to tour the Foothills Ballroom, to the night of the wedding, we were treated with nothing but kindness from the staff. We booked our event, and truly found the best deal in town. The quality of the service, as well as the location, were ideal for our wedding. We had visitors from out of state, and they were treated with true Texas hospitality thanks to the Hyatt. As the bride, I was able to relax the day of the wedding, and my mind was put at ease with the help of the catering manager (basically a wedding planner). She was so professional, and I knew we were in good hands. I could go on and on about the experience, but the Hyatt is truly an experience in the heart of Austin, and not just a hotel. Thank you!
  • User1830964 Sent on 09/26/2014
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    Working with Stephanie Dulimba and Elizabeth Cohn was the best part about having our wedding reception at the Hyatt. We were relatively picky customers, and they made sure every last detail was addressed, prepped, and executed. On our wedding day, the reception was the least of our worries. We went into it with high confidence instilled by the quality of service offered by Stephanie and Elizabeth and ended the evening with big smiles on our faces (not only because we just got married).

    The Foothills Ballroom on the top floor is a long rectangular room, and windows fill one entire side of the room for a spectacular view of downtown Austin’s skyline and Town Lake, especially at sunset and at night. We chose to use the adjacent ballroom for our cocktail hour and for random stuff like party favors and guest book signing.

    The catering menu is very extensive, and it was difficult but fun narrowing down our menu. The chef also helped us create a Chinese-German fusion hors d'oeuvre! The Hyatt made our beautiful cake and worked seamlessly with our florist to match the cake decorations to the table centerpieces. And even with a nice riesling for our white wine and a delicious sangria for our red, the price per person was reasonable compared with other venues. Many of our guests told us in the months following our wedding that the food was so delicious and filling, and we couldn’t agree more. On that note, Stephanie and Elizabeth worked closely with us to schedule the evening and made sure that there was enough time for us to enjoy the food, too.

    Overall, we loved having our wedding at the Hyatt, and our guests seemed to have a very enjoyable experience as well.
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    Nadia Sent on 09/11/2014
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    After looking into venues for my reception, the Hyatt Regency Austin seemed like the best place…They have the tables and the chairs and the place settings …They do the food and the cake…They food was outstanding! Family and friends that atteneded my wedding could not stop talking about the food…The service was fabulous…The day of coordinator made it so easy on me that I did not have to worry about a thing, nor did my family! Everyone got to enjoy the wedding and no one had to work or help out ! I am on a regular basis talking about my wedding at the Hyatt…The experience was so amazing …I could not have imagined a better wedding….I felt so special…Thank you so much Hyatt Regency Austin for making our day that much better!
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    Bernadette Sent on 09/25/2012
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    My husband and I chose to have our wedding reception at Hyatt on town lake because we knew we wanted a big and elegant wedding. We were so pleased with Hyatt and everything that they did to make sure that our day was as memorable and special as possible. The entire team at Hyatt are professional and accommodating in every way imaginable. Our catering manager, Stephanie Bierlein did an amazing job at making sure every detail was as it should be. She was completely detail oriented and kept me in the loop the entire time. I can not thank her enough. The day of the wedding, I did not have to worry about a single thing. Everything was taken care of by Hyatt staff. The food was amazing and our guests could not stop commenting on how great everything tasted. Thank you, Hyatt for all that you did to make our wedding the most special day!
  • User873455 Sent on 07/23/2012
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    I am so thankful I chose the Hyatt for my wedding ceremony and reception. The whole planning process went so smooth, and I feel like much of that is due to our great catering manager Stephanie! She was amazing! From the intitial visist, we knew we were in good hands. In fact, when we left to our second appointment we decided to cancel and go with the Hyatt, not only because we loved the venue, but because we knew Stephanie was going to be helpful.

    She always responded quickly to my emails and was so on top of everything! She suggested many vendors which she had seen other people use in the past which was very helpful considering we didnt have a wedding planner.

    Our tasting went perfectly. There was four of us there, my husband my self and my parents. We had many options to choose from and they let us customize so much. The wine selection was also great, which is impotant to us because we are all wine connoisseurs.

    The pre wedding planning was very thorough. Mackenzie, who i believe is the hotel room manager, took great care of us as well with our room block. She was great with all our last minute changes and gave us no hassle at all!

    The reception went amazing! Everything was perfect, the view was incredible from the foothills ballroom. The bartender was amazing! She was quick with helping our guests and very sweet. The entire waitstaff was very psofessional and great throughout the reception.

    We had some guests stay at the hotel and they were pleased with the ambiance of the hotel, the rooms were great and the service was better!

    I would suggest anyone host their wedding here!
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    Joy Sent on 04/30/2012
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    I absolutely loved having my reception at the Foothills ballroom. It was a perfect backdrop. The catering staff did a tremendous job keeping the evening going. I was impressed with Stephanie Bierlein's professionalism and ability to keep everything on track. If you want a wedding reception go smoothly I recommend this place. I loved it!!!
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    Amanda Sent on 01/20/2012
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    We had our reception in the Foothills Ballroom on the top floor, and it was wonderful! Our guests enjoyed the view, which made for some nice photos. The food was great, and the Hyatt worked with us and our ideas to put together a menu we really liked. Stephanie and her team were very attentive through the whole process, from booking our guest room block to creating our reception schedule to coordinating with vendors. We had about 120 people, plus a band, in the main ballroom area and that was a good fit. We had our cocktail hour and cake set up in the other room. Everything went incredibly smoothly. Our room at the hotel (part of our package) was very nice also--I was allowed to move in the night before the wedding, and they arranged to take us to the airport for our honeymoon the morning after. Great place!
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    M Sent on 10/27/2011
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    Beautiful hotel in a great location! We recently had our wedding reception at the Hyatt and it was wonderful. Our coordinator, Stephanie, and her staff were amazing. The catering staff is awesome, very friendly and professional. The food was delicious. We had underestimated our guest list, but the Hyatt had it covered and everyone was served a hot meal. Our reception went off without a hitch and we couldn't have done it without them! A wonderful experience!
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    Sarah Sent on 05/02/2010
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    Great planning, setup, service and the food was excellent! Thank you sooo much to the hyatt staff for making our wedding reception such a great memory! And they comped us a suite too! Thank you for accommodating our budget - you surpassed our expectations!
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    Vanessa Sent on 10/25/2015
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    My husband and I had our wedding in the new edition of the Hyatt Regency, the Zilker Ballroom. Growing up in Austin, I have always love the Hyatt Regency Austin. My parents used to take us there to eat at the restaurant when I was younger. I always knew I wanted my wedding reception there. So my husband being the wonderful man he is said, "of course!" We got married Labor Day weekend and from the moment we started planning to the day of the wedding everything was just wonderful! Brandi Bailey really stayed on top of things and was great to work with. In fact their whole team was so sweet and helpful. If you're wanting to make your dream wedding a reality, the team at the Hyatt Regency Austin have the capability to make that happen, as they did for us! They even created our wedding cake and it wasn't just beautiful but delicious too!
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    Rachel Sent on 04/28/2014
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    What an amazing experience we had from beginning to end, working with Elizabeth Cohn and the Hyatt Regency of Austin. From planning our table settings and dinner, to beverage options and set up of the rooms, to day of assistance, the Hyatt Regency definitely went above and beyond to make our "big" day a very special one.

    Our reception was in the Foothills Ballroom on the top floor of the Hyatt Regency and let me tell you, the view is incredible. After the sun goes down, you and your guests are treated to a beautiful backdrop of the Austin skyline, all lit up. Elizabeth and her team made sure the we and our guests had everything we needed to make our reception a rousing success. I would recommend the Hyatt Regency to anyone looking to have a one of a kind view for their big party as well as excellent service. Our day was made extra special, dancing on top of the world in Austin!
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    Caroline Sent on 01/31/2014
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    Planning a wedding long-distance with no wedding coordinator could have turned out to be a nightmare, but thankfully Stephanie, Elizabeth, Rose, and their team did a FANTASTIC job working with my family and me to create a beautiful wedding.
    My husband and I picked the Hyatt as our wedding reception location for the following reasons:
    1) All inclusive deal for a great price.
    Food, chairs, table clothes, china, room setup, room take down, a suite for a couple of nights were all included in our contract for a price LOWER than that of other well regarded wedding locations that only provide room space.
    2) The location and view
    For a wedding from 100-160 people (or maybe more!), the Foothill's ballroom is a perfect spot. The view is so beautiful at all times of day and night, and the building is in the heart of downtown, close to Rainey, 6th, and South Congress, making it a great location for adventurous out of town guests.
    3) Professionalism
    While other locations gave us grief for wanting an afternoon reception, the Hyatt was extremely accommodating and reserved the Foothills ballroom for us all afternoon. In the months, weeks, and days leading up to the wedding, all Stephanie, Elizabeth, and Rose were extremely helpful and professional, they provided great guidance, and were easy to get a hold of via email or phone.

    On the day of my wedding, we did not have a single hiccup. Everything ran very smoothly, and everyone working for the Hyatt was very polite and helpful. Our friends and family still rave about the food, service, and the view, and we continue to highly recommend this location to any Austin TX couples :)
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    Elisa Sent on 05/09/2009
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    We had our wedding ceremony there. They arranged everything perfectly and worked with us great on our wishes. The day turned out beautiful. Thank you, Jill!
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    Alesia Sent on 10/28/2015
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    I would like to take this time to thank you for your assistance regarding my wedding on September 27, 2015. We were able to get all of our family and friends seated outside along with all of the wedding party, the center table, electrical setup along with the photographer. Subsequently when we went upstairs, after the wedding pictures, and saw the setup locations for the gift table, the area that allowed all of the guests to see and know where they would be seated as well as the tables where all of the wonderful cuisine would be, I was so happy. Then to walk into the room and saw where family and guests would be seated along with my cake that really set the tone for me for the rest of my wonderful day. It was all so elegant. I would just like to commend you and everyone that assisted to make my day a wonderful day. It was just a great completion for me. It was a wonderful day for us all.
  • User1807699 Sent on 09/12/2014
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    • Flexibility
      4.5 out of 5 rating
    We had our wedding in the foothills ballroom. Everything turned out beautifully and the food was amazing. The staff was very attentive and pretty much at our beck n call. Most requests or issues were handled in a quick and professional manner. They even had slippers in the lady's restroom for the guests and we hadn't even asked for that (awesome!!). They provided us with a suite for the day/night before and of the wedding it was very nice with a beautiful view. We only had a few complaints from the whole event the first was since the guest had all received their dinners ahead of schedule and were eating I wanted to go ahead on with the reception timeline (cake cutting & first dances) the banquet manager apparently has to approve everything even when I (the bride) was telling the DJ to move on to the next item on the agenda he had to seek our the banquet manager for approval to move forward. The other problem I had that I found out about after the fact was that one of the waiters kept bothering a table of guests who were last to get their food asking if they were done so he could take their plates and then when they had gotten cake and went to the restroom they came back to find that their cake had been taken away before they were able to eat it. Mackenzie Crace who took over the planning of my wedding due to the person who normally does it having to be out of work for an extended period of time for medical reasons did an AMAZING job. She was personable and friendly through the entire process. The food tasting they provided for us was over the top I never expected it to be that way. Overall our wedding was a dream come true!
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