Hilton Sandestin Beach Golf Resort and Spa Reviews

Thanks Ashley! You and Chett were a joy to work with! I LOVED your first dance- so original and cute, just like you two! The fireworks at the end of the night were PERFECT! We look forward to seeing you back some time soon!

Erin Plumley| Wedding & Special Events Sales Manager

Thanks for the review! We are glad you enjoyed the Hilton Sandestin Beach Golf Resort & Spa and our catering! We hope you will visit us again!

Cheers!
Erin Plumley| Wedding & Special Events Sales Manager

Thanks Katelin! What a great wedding! I can't decide if my favorite part was Lola's surprise appearance, or the groom's cake! You and Chad were such a great couple and a pleasure to work with! Congratulations again Mr. and Mrs. Holmes! Thank you for sharing your day with us!

Erin Plumley| Wedding & Special Events Sales Manager

Thanks Kelsey! Can I tell you that your dress is still on my Top Ten list for 2015! You were a stunning bride! Thank you for sharing your day with us and we hope to see you here soon! You should make a visit before the first snow in CO and check out all of the cool local festivals we have going on! Cheers!
Erin Plumley|Wedding & Special Events Sales Manager

Crystal,

Thank you for feedback on your recent wedding experience and it’s valuable information so we can improve our services. The three inclusive wedding packages offered do contain many valued items which the majority of our brides have historically enjoyed over the years. However, because every bride is different as well it is impossible to predict what they may want; the Hilton Sandestin has come up with the most comprehensive packages which have appealed to many brides for their event. Of course, if the bride wants to extend any of the services or add items which are being offered, that is more than welcome as well and we will be more than happy to help in that planning. I understand a “ready room” (bridal suite) was requested with Kristi and I am happy to learn we were able to accommodate this and provide it complimentary to you.

The Hilton Sandestin does make every attempt to ensure prior events especially before wedding receptions end on time however due to circumstances beyond the hotel’s control this was not possible and we apologize for the thirty minute delay of the room set up time. We were very happy to hear that our staff was able to help you to get the room decorated on time.

The Hilton Sandestin is very aware that each bride and wedding is unique in its own way and this is the reason we strongly suggest in our agreement a wedding planner to be contracted by the bride to ensure any specific details unique to you for the actual wedding/reception details can be carried out. I am also happy to hear that Kristi Purvis our Weddings and Special Events Manager; who’s responsibility is coordinating our venue and the banquet staff was able to step in for your wedding planner since they were not on property prior to your ceremony. I was also very happy to heart Kristi was able to coordinate a very special amenity by request of the groom at the last minute along with many other fine details of your event.

Our weddings are very important to us and we take great pride in the weddings we do. Due to the Hilton Sandestin is the only full service beachfront hotel in northwest Florida there are times the hotel can get very busy at times with other functions going on, and if any of those impacted your event we do apologize. If there is anything I can help you with additionally please do not hesitate to contact me.

Matthew Price- Director of Sales and Event Planning
HILTON SANDESTIN BEACH GOLF RESORT & SPA
t: +1 850 267 9601 I m: +1 850 865 3850 I f: +1 850 267 1816
4000 Sandestin Blvd. I Destin FL 32550 I USA
hiltonsandestinbeach.com

Thank you for your recent comment. We apologize you went through three different coordinators prior to your event, unfortunately there are times when associates do make a different career path which we cannot control. Unfortunately due to a required construction project taking place with one of our boardwalks taking place it was necessary to relocate the egress for the safety of our guests, but do understand the ceremony was still able to take place on our beautiful beach. Thank you for bringing it to our attention the difficulty you had with one of the vendors on our list. We want to make sure the communication, execution and follow through is very thorough and to the Hilton Sandestin’s standard. We will be reviewing our current vendor list very closely and making any essential adjustments, again we want to apologize on behalf of the photographer and we will be following up accordingly. I do understand the Seagar’s restaurant was able to make the necessary adjustment to the bar bill as well as provided the cake complimentary; we want our clients satisfied and we apologize if we fell short after this.

Again we want to thank you for your comments and if anything needs to be addressed further I will be more than happy to review them with you.


MATTHEW J. PRICE I Director – Sales & Event Planning

HILTON SANDESTIN BEACH GOLF RESORT & SPA
t: +1 850 267 9601 I m: +1 850 865 3850 I f: +1 850 267 1816
4000 Sandestin Blvd. I Destin FL 32550 I USA
hiltonsandestinbeach.com