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Quality of service
5 out of 5 rating
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Average response time
5 out of 5 rating
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Professionalism
5 out of 5 rating
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Value
4.5 out of 5 rating
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Flexibility
5 out of 5 rating
We had a two day wedding ceremony at the Hilton in September, and their staff was impeccable. LISA B. is the only name you need to know, because she is the venue manager ever (she was constantly communicating with us before, during, and after the wedding)!
Overall, the hall is very nice, and be warned that it is somewhat of a monopoly on large halls (500+ guests) in a desirable Richmond location (short pump area). But if you play your cards right and the numbers work out, it is an awesome location to have a wedding.
The only warning is if you are going to have an Indian style wedding with a Baarat, make sure you get some routing options from Lisa (but she will probably already let you know of this in advance).