Franklin Plaza Ballroom Reviews
Reviews
5.0 out of 5 rating
5.0 out of 5 rating
85 Reviews
100% recommend it
Awards
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Mitch C. Sent on 10/25/2023
Dream Wedding
From the moment we stepped into the ballroom, we knew the Franklin Plaza was the place for us! Our guests have been telling us it was one of the best weddings they've ever been to, and it's all thanks to the amazing team here! We worked primarily with Joe on the planning and Michelangelo as our head waiter, and everyone on the team was fabulous to work with. The food was absolutely out of this world! The cocktail hour alone is a feast, and the main entrees felt like we were being served at a five star restaurant. A lot of the venues in the area will only give you a few passed appetizers of clearly mass-produced food; that is not the case here!! We must have had at least 10 passed appetizers that were delicious & unique, plus the hot plates and cheese station, beautiful salads, delicious rolls, incredible entrees, AND a late night pizza station - all part of the standard package! We never felt like we were being nickled and dimed along the way.
On top of the food, the venue is simply stunning. Every room is gorgeous. At some venues you need to fight for a table at cocktail hour to set your drink down, but FP has the room set up with tons of tables, sofas, high tops, it was perfect! They take care of everything, ran with every idea we had, and took amazing care of all of our guests. They even brought all of our remaining decor directly back to our hotel suite at the end of the night. We can't say enough amazing things about the whole team at the Franklin Plaza. They know their stuff, they're very professional, and they will make your dream wedding a reality. Incredible! -
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Nina M. Sent on 01/11/2023
The most beautiful wedding venue!
Franklin plaza made this SUCH a memorable day for us. We are still receiving messages from friends and family about how incredible everything was. From start to finish, every little detail was covered (food, service, decor, etc) and there was never a moment of doubt or concern about anything.
We have seen firsthand what can go wrong on peoples wedding day and feel so fortunate that we experienced none of it! From the bottom of our hearts, we want to thank Franklin Plaza for their guidance, patience and working with us to the very end. You helped us create one of the best days of our lives that we will truly never forget.
GET MARRIED HERE! You will NOT regret it! :) -
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Katie R. Sent on 08/07/2022The most perfect venue
I could not pick a more perfect or convenient place to get married. They helped us every step of the way and were so amazing to work with. From the owners, to the servers and doorman, every single person there is so nice and accommodating. Not only us, but every single guest after raved about the venue and their staff. Plus we could have the ceremony, cocktail hour, reception, after party all in one building, plus walk across the street to the beautiful updated hotel. Everything was so convenient and they made the day stress free (which says everything). The food is outstanding and the cocktail hour will blow your guests away. I can't thank Mike and the staff there enough for truly bringing our dream wedding to life. If you have any doubts, go there, see it in person, and talk to Mike and you will fall in love with Franklin Plaza instantly. -
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Kate B. Sent on 08/04/2022You need to get married here
My husband and I would get married here a million times if we could. It was so amazing from the planning process to the actual day. Greg and his team were more hospitable and accommodating then I could ever imagine possible. We felt so at ease during the planning process and during the wedding weekend because the Franklin Plaza staff truly takes care of everything for you. We had our ceremony, reception, and after party all at FP and it was so convenient for guests (there's a hotel directly across the street as well, so no shuttles needed). It is truly a one-stop-shop!! Your special day will be even more amazing with all that FP has to offer. -
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Elizabeth I. Sent on 03/15/2022The best in the business
Where to start… Michael Fusco and his team at Franklin Plaza made wedding planning a breeze. They have everything down to a science and their staff is the absolute BEST in the business. Michael guided us with his expert advice, guided us through the ever-changing protocols of COVID, and was an absolute pleasure to work with. The venue is absolutely gorgeous. From the intimate dining room to the incredible rooftop bar. Franklin Plaza takes care of EVERYTHING. The week of the wedding, I dropped off EXTRA décor, our favors, cake stand, toasting glasses, etc. They took care of all the set-up and it looked stunning. Their menu gave us a variety of options to choose from, and each and everything on that menu is DELICIOUS. The staff is always kind and want to make sure everyone is happy and taken care of. Which brings us to our Maitre’d and Head Waiter. By the end of the night, we felt like they were part of our friends and family. They made sure we were taken care of all night long including making sure our drinks were always full and make sure we were able to taste everything we wanted to on the menu. We highly recommend Franklin Plaza to all our family and friends! They are worth every penny and MORE! Thank you Michael and the whole Franklin Plaza staff! Looking forward to go back soon! -
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Rachael Sent on 11/08/2019Dream Venue
We met with Joe at the Franklin Plaza twice. Once just the two of us and once with our parents. He was fantastic, and explained everything in detail. Working with him has made wedding planning a breeze. We can't wait to get married there! -
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Rachael S. Sent on 06/22/2021Perfection
There is nothing the Franklin Plaza team didn't think of, plan for and take care of. Our wedding was perfect from the minute we started planning it. Michael, Greg, Kane and the rest of the staff were absolutely incredible. Every single one of our guests raved about the staff, food and beauty of the building. There is nothing they could have done better as the entire day was perfect. I would highly recommend the venue to anyone without hesitation. -
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Jaycee H. Sent on 05/26/2021THE event space to book!
We held our wedding ceremony and reception at the Franklin Plaza in January 2021 and we could not be any happier and pleased with our experience.
Michael worked hand-in-hand with us throughout our entire engagement--from our initial walkthrough, to planning during the pandemic, and finally being there on our big day. Incredibly knowledgeable and accommodating, he and the Franklin Plaza team made sure our day was extra special and went flawlessly. We couldn’t be more thankful for Michael’s guidance and knowledge throughout the process.
Greg was our ceremony coordinator and really knocked it out of the park for us. His knowledge and direction during the rehearsal and ceremony further showcased his and Franklin Plaza’s professional and industry experience and really helped smooth any uncertainties for the next day. The ceremony of course went off without a hitch (well, except for us getting hitched)!
The main ballroom is on the first floor and is large, well adorned with ornate architecture, and absolutely stunning. Our ceremony and lavish cocktail hour were held on the second floor--accessible by elevator or stairs. The recent renovations done to this space are expansive and gorgeous, including the new hand-blown chandeliers. The room has LED lighting so it’s very easy to customize and match to your theme! While we didn’t utilize the third floor space for our event, it is also beautiful and worthy of mention. We did take some photos out on the terrace however and they came out great.
Franklin Plaza exceeded our expectations in their expertise and execution. The food (get the short ribs--you’ll love them), staff, and venue are amazing and a great value. We can’t wait to visit them again, they’ll have all of our recommendations! -
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Madeline Sent on 01/09/2021
Perfect day in an imperfect year
We chose to move forward with our wedding with the Franklin Plaza with a much smaller guest list than originally planned. Michael helped us update the contract without any hiccups and the day still went forward as smooth as could be. We used the third floor and rooftop and they let us bring in our own yard games so people could have fun without the typical wedding dancing! The staff was extremely covid conscious and all of the guests were comfortable. The food was superb, from the appetizers to the late night fry station!
My husband and I were taken care of by Kane all night who was willing to go to the moon and back to make sure that the day went well, and he absolutely did. We would recommend the Franklin Plaza family to anyone - as a client and as a guest. They are a gem of Troy and the Capital Region and everyone should experience their professionalism and amazing food at least once! -
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Kay C. Sent on 12/30/2019Above and Beyond
There are truly no words to describe how amazing, beautiful, and special our wedding was on December 27, 2019. Every single member of the staff went above and beyond to make Jeremy and I feel like a king and queen! LITERALLY! This organization is meticulously organized, incredibly welcoming, and extremely professional. We looked at each other and asked ourselves " Is this real life?". We can not thank every single staff member of the Franklin Plaza enough! If you're looking to have the most incredible wedding day possible, look no further!!!! -
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Miranda C. Sent on 10/27/2019Amazing experience!
I got married at the Franklin Plaza on October 6, 2019. From the beginning, Joe, Deanna and Greg were amazing to work with. Joe and Deanna were helpful throughout the planning process and Greg was spectacular during the day of coordination. The Franklin Plaza really took care of us and made our day super special and memorable. Our guests were talking for weeks after the wedding about how delicious the food was, how beautiful the space and decorations were and how the wedding was so organized and went off without a hitch. There's no need to worry about making the wrong decision if you book with the Franklin Plaza. These guys are experts who truly know their craft. I would highly recommend them to anyone looking to book a wedding or special event. -
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Bethany Sent on 07/01/2019Talk of the Day
The Franklin Plaza was wonderful from start to finish! Joe helped us decide what we needed and what we wouldn't. He made the wedding planning process so much easier. The food was PERFECT. It was the talk of the breakfast the next morning. Everyone left absolutely full. The decorations and table settings were beautiful as well. The food and STAFF were top notch! Dominic was our dedicated head waiter and met our every need flawlessly! -
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John Sent on 06/18/2019Absolutely Perfect
The only way to describe our experience with Franklin Plaza is perfect. Every aspect and detail exceeded all of our expectations. Every floor of the venue is beautiful and unique. The staff is equally as impressive. From our first meeting with Joe to the end of our big day, Franklin Plaza made every step easy and enjoyable. Joe went out of his way to answer any and all questions and provide recommendations when asked. We couldn't have asked for a better experience planning with him. The day of our wedding we met with Greg and Kane who made it their top priority to meet not only all of our needs but all of the needs of our bridal party and family. It was truly incredible. There was not one minute we were without. Since our reception, we have not stopped receiving compliments from friends and family on how beautiful and well-put together our reception was. Everyone has raved about the delicious food and drinks. The entire staff was sure to accommodate our guests and make them all feel important. We truly could not have asked for a better experience. This venue and its staff cannot be beat. -
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Andrea Sent on 06/12/2019May 18, 2019 Wedding
My husband and I can not say enough amazing things about Franklin Plaza. The whole process with them was just extremely easy. Booking and planning my wedding was extremely stress free with the help of Joe at the Franklin Plaza. There is no need to hire a wedding planner because Joe is that for you. Franklin Plaza was extremely accommodating with certain things my husband and I wanted at our wedding. Now fast forward to the day of the wedding. Between Joe, Kane and Greg we had an unbelievable day. The service and food at Franklin Plaza is amazing. We still have guest talking about how amazing our wedding was. The party didn’t stop after the reception we booked the after party for 2 more hours on the 3rd floor/roof and that blew our guest away. If you haven’t booked a wedding venue you need to go take a tour at Franklin Plaza, you will have zero regrets if you book with them!
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