Ferndales Bridal Reviews
Reviews
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4.3 out of 5 rating
4.3
Good
64 reviews
Recommended by 87% of couples
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Quality of service 4.3 out of 5 rating4.3
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Average response time 4.3 out of 5 rating4.3
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Professionalism 4.2 out of 5 rating4.2
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Value 4.5 out of 5 rating4.5
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Flexibility 4.3 out of 5 rating4.3
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User photos
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Indigo Sent on 11/07/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hidden Gems
I found my beautiful wedding dress here! Ana was such a tremendous help in finding my dress and communicating any changes I wanted. Their seamstress also did a great job. If you are on the hunt for the perfect dress, I highly recommend Ferndales. -
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Cristina Sent on 11/14/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceeded my Dress Shopping Expectations
I personally was not looking forward to the whole dress shopping experience but Ferndales really made the experience great! I had 8 guests with me and we were able to have a whole section of the store to ourselves. I tried on probably 8-10 dresses and found THE dress right away! I liked that they were open on Sundays, did not have a guest count limit and carried all the designers I liked. My dress fit like a glove so the only alteration I needed was to get it hemmed. Every appointment made was easy to schedule and the staff was very friendly! Happy my MIL found them :) -
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Sierra Sent on 11/12/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
2nd Generation Ferndales Bride
Ferndales made dress shopping fun and easy during Covid. They created a digital inventory album and pulled every dress I wanted prior to my arrival. I was allowed to bring 2 people with me but the also let us zoom with the rest of my family.my Mother bought her dress there 27 years ago and the shop is still just as helpful and the seamstress tailored my dress like a glove. -
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Alexis Sent on 04/07/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lovely family, BEAUTIFUL results!
I don't even know where to start but here we go! Connie is a gem of a woman and a magician with her product. I went on a whim after realizing I did need a "real" dress even though I was having a small elopement style wedding. Right away I was greeted with a smiling face and excitement and all the help I needed to find my perfect dress. Without knowing what I was looking for we found a few potential dresses, I didn't want a long dress though. In what seemed like only a few minutes we found a few dresses, when I expressed my desire for a mid length dress Connie was thrilled with the idea of creating a masterpiece out of a dress already on the floor and WOW she did not disappoint!! Each time I went in for alterations she was pleasant personable and just the sweetest, not to mention she was able to do all this in less than SEVEN days and did a beautiful job! Her and her family really know how to help make a bride glow! I love it so much I wish I could wear it everywhere!!-
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Ali Sent on 02/07/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Salon for Those with Unusual Needs
Finding this salon was a miracle in and of itself. I was a bride with a very strict budget but also a very set vision. And it didn't help matters that I was a plus sized bride. I had fallen in love with the designer Maggie Sottero due to her amazing vintage inspired pieces but I knew she was wildly out of my price rage. I knew buying off rack or online was an option but it made me nervous to buy a dress I had never tried on. This is where Ferndales came into play.
They work with a website called The Gown Loft which has lots of designer dresses that are off rack or used to be samples. You just tell the salon which ones you want to try on and they get them in store. It helps the process feel more like a traditional salon appointment but helps save you a ton of money.
I was lucky to find the dress of my dreams that fit like a glove. We did run into some issues because of my larger chest size but they worked with me over the two months leading up to my wedding to find a solution and everything went well in the end. They were always very quick with alterations and while I may have been able to save money going private or shopping around I trusted them with the dress and knew they would provide quality work in a timely manner.
I have no regrets going through this salon for my wedding dress and would recommend them to anyone who is a less than traditional bride. -
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Cierra Sent on 10/24/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding dress
This is a family owned business. They hand pick their dresses very carefully. All the employees are so attentive and very sweet. The owners make you feel like family. My dress was absolutely amazing!! -
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Marisela Sent on 07/20/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This review is super late! But I went shopping for my wedding dress last June for my wedding this year March 31. Ana helped me find my dream dress. She was really nice and made me feel very comfortable trying on dresses. I let her know what I was looking for when I got there and the first dress I tried on was the one! After purchasing the dress it was ready a few months early! I was thrilled. Thank you so much Ferndales and Ana!-
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Jayme Sent on 04/03/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ferndales didn't have dresses in my budget, but within 24 hours of me asking, connected me with their sister store- The Gown Loft- and let us use the Ferndales store to try on dresses I found online from that store. I found my dream dress, and both the Ferndale owners and Anne from Gown Loft were amazing. Loved every minute of my experience. -
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Catherine Sent on 08/05/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found the perfect dress at Ferndales Bridal in Orange, and the owner Connie brought my 1960’s dream to life with her inspired alterations. ADORABLE. Everyone gushed over my unique dress. It’s so cute I’ll keep for special occasions…like a trip to Vegas or anniversary dinner.
Ferndales has a super selection of affordable and designer dresses. And know that Connie’s team can customize a dress to suit your exact style.
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Taylor Sent on 07/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love love love everything about this store!! Came in looking for a colored dress and then they helped me, even did some customizations for me. My dress was AMAZING and the process was easy -
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Laura Sent on 01/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Connie and the Ferndales’ team was amazing!
This was the second place I visited to try and find my wedding dress. After trying on a few, Ana and team helped me find the perfect dress. We event cancelled our next appointment because I knew it was THE DRESS. I cannot thank the team enough, they were AMAZING and they have a really good selection of dresses and very well priced.
My dress was delivered and fit great! I only needed a few alterations and Connie immediately stepped in a knew what to do. I had a few different fittings, even while they were moving locations. They made me and my family feel special, always fit us in and had the alterations ready when I came in for my fittings. I received a lot of one-on-one attention from Connie and Ana, they made me feel so special and beautiful.
My dress was absolutely perfect for the big day and was exactly what I’d always dreamed of. Definitely add Ferndales to your list if you’re shopping for your wedding dress. -
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Vanessa Sent on 08/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got my wedding dress here because they carried the specific style I wanted to try on. They let me come in without an appointment to try it on, and I immediately fell in love with it. Although I did not need that many alterations done, the few that I got were done beautifully and I could not be happier with my experience at Ferndales Bridal! -
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Rachael Sent on 08/17/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter found her dream gown at Ferndales and Connie made it fit like a glove! Not only that, she corrected the alterations on two bridesmaids dresses that had not been done properly at a different shop and they turned out beautifully. Thank you to everyone at Ferndales for being a big part of this special time in our lives! -
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Brittnee Sent on 06/28/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Connie, Crystal & the whole Ferndales family were amazing and helped me so much throughout the whole dress process; from purchasing to fitting & alterations to picking up the gown the week of the wedding. I was so lucky to have found Ferndales with the help of my mom. I walked in tried on a few dresses and knew right away which one was mine which was surprising to me because they have such a large collection of beautiful wedding gowns. I went on a weekday, so the atmosphere was very calm and the staff at Ferndales were very friendly and I felt not rushed at all to make any decisions, which was very nice. When it came to fittings and alterations Connie was amazing and really did an awesome job with my dress and the bustle, I am very pleased with the services provided. -
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Jessica Sent on 12/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had such an amazing experience at Ferndales! They feel like family now! I had originally found a dress at Demetrios Bride, but the sales staff was extremely pushy and seemed to care more about making a sale then making me feel special. Although i loved the dress, I couldn't handle the "used car sales" tactics they were trying to use to get me to buy a dress on the spot. At the suggestion of a friend, I made an appointment to come try on dresses at Ferndales, a family owned boutique in Orange. Connie (owner) greeted me immediately. She was so sweet and extremely helpful. Her daughter, Emily assisted me during the appointment. She was knowledgeable and NOT pushy at all. I felt so calm during the fitting and immediately knew I was in good hands. I ended up finding a Maggie Sottero dress that was almost identical to the dress that I fell in love with at the other store. I actually ended up buying my bridesmaids dresses from Ferndales as well. Emily called me as soon as the dress came in so that I could try it on and make sure it was exactly what I wanted. As the wedding date approached, we had several fittings. It was a pleasant experience every time. Connie treated me like one of her daughters and made sure that I was 100% happy at every fitting. I received so many compliments on the dress. I would HIGHLY recommend Ferndales. I can't thank them enough for helping make my wedding experience so wonderful! -
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Alison Sent on 09/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Although not much to look at from the outside, this bride store has an incredible selection of lots of different styles of dresses. I needed to find a dress and get altered within 1 week (long story) and I was so happy I found this store! There was a large selection of dresses in my size and ended up falling in love with one that was completely different from what I had in mind. The whole family and staff that work there were so helpful and gave me great advice. She rushed my alterations and I had my finished dress within a few days. Such a pleasant experience working with them! -
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User2122527 Sent on 05/07/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
LOVE LOVE LOVE!!!!! Wonderful selection, wonderful people! So happy I went there! I would never recommend anywhere else!!!!! -
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Kristin Sent on 10/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Worked with Anna through out the entire dress process and lover her and the entire staff. I lost a lot of weight after the dress selection and needed alterations and I wanted LOTS of extra tulle in my dress and it turned out perfectly, exactly how I wanted and fit me beautifully!! -
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User1832022 Sent on 09/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had looked at a couple of different bridal shops before deciding on Ferndale's. They aren't the 'glamorous' shop you see advertised in the magazines, but they had the most beautiful dresses with the best selection! Ana worked REALLY hard to find a dress that I would like, and I never felt one bit of pressure from her, unlike two other stores I went to. The owner of the store was great when it came time to do the fittings for the dress. They were flexible and very respectful of my time. The alterations came out perfect! I would not hesitate to recommend Ferndales to any bride. -
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Karen Sent on 08/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ferndales has a large selection of wedding dresses in all styles and price ranges. The clerk listened to what the bride wanted and brought out many different styles, but the bride found her dream dress in the second dress she tried on! -
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User2764539 Sent on 02/20/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had such a great experience with the team at Ferndale's. Ana helped me find my dress (Sottero & Midgley's Harlow) for my Sept. 2012 wedding - it was the 4th dress I tried on. After heading to a fussier bridal shop, we hightailed it back to Ferndale's since they had high quality dresses at good prices and seemed to know what they were doing. My fittings all went really well and my dress looked great on the big day. Since then, my two best friends have purchased their dresses there as well! One girl bought a Blu by Mori Lee for her April 2013 wedding and another an Allure dress for August 2013. It seems to be a tradition now. -
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Caitlin Sent on 07/12/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love Connie and the girls. Wonderful selection and various price points. Also do custom work. Not a flashy place, just great service. They make you feel like family. My sister also used Ferndale's. We have recommended them to several friends who have all been just as happy. -
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Rosa Sent on 04/30/20125 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at Ferndale's is spectacular. Ferndale's has a huge selection of dresses and Ana did not mind me coming in 3-4 different times to try on every dress I wanted to. My fittings went great, my alterations were perfect; I even had a bolero custom made to match my strapless dress and it matched perfectly. The girls at Ferndale's take a stressful task of finding THE dress and making it into an enjoyable occasion. I might also add, their pricing is VERY fair and reasonable, of course depending on your budget. -
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Makenna Sent on 04/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ferndales bridal did an amazing job. From helping me pick out my dress to alterations. The team at ferndales was always available when I had questions. I loved my dress and I wouldnt have dreamed of wearing another dress. Thank you Connie for my custom Veil I got so many complements. -
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Justine Sent on 11/09/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I made quite a few alterations to my off the rack dress. I purchased an Impressions Bridal Freda wedding dress for an amazing price and took off one strap as well as put in a corset back. Although I did have a few more fittings then I originally imagined I knew I was in good hands the entire time! Service was amazing and friendly. My dress turned out to be 1000% better then what I could of ever imagined! -
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J Sent on 08/29/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Friendly and accommodating. My dress came in quicker than expected and they did great with my alterations. -
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Heidi Sent on 08/10/20115 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ana always helped me at Ferndales. She was quick and knowledgeable. My alterations came out perfectly, I received so many compliments on my dress and headpiece that i purchased from Ferndales! -
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Nikki Sent on 07/25/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My dress was AMAZING!!!!!!!! I loved it! Ferndales found me the perfect dress, in my budget and everyone was so helpful. This is the ONLY place I tell my friends and family to go when they start looking for their wedding dresses! -
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Daisy Sent on 02/17/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were able to accomadate the dress I wanted at the price I wanted and at the time I needed it. I even got to meet the designer and he was amazing. -
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Maureen Sent on 09/22/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was so pleased with Ferndale's! I had the joy of working with Ana and her customer service was exceptional. I truly appreciate the care the staff put into making my dress a "dream" experience from start to finish. Their alterations are done with the utmost care and truly went above and beyond to ensure the dress was perfect. I highly encourage you to go to Ferndales' to get quality customer service and their prices are affordable as well! -
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Mary Sent on 08/31/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
i got my bridemaids dresses at ferndales and Ana help me! she's great. the wedding was perfect and the girls look so pretty! thanks Ferndales! -
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Jessica Sent on 08/29/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
All of the ladies at Ferndales Bridal were wonderful to work with. I live about 1 1/2 hours from their location, but found that their selection and attentiveness made the drive worthwhile every time. My sister heard about Ferndales from a friend, and it was the first place I went looking for my wedding dress. We were helped by Roz, who was great to work with. Within an hour, I had picked out my dress and veil. Their selection is amazing and their prices can't be beat. I had such a wonderful experience there that I suggested to my mom that she check them out when she was having trouble finding a dress for the wedding. She paid them a visit, and within an hour she also had picked out a dress that she loved and looked fantastic in!! Their alterations were also great, and they worked hard to ensure that my dress fit perfectly on the big day. I would recommend them to anyone wanting the attention and service of a small boutique store but without the high boutique prices!! -
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Rochelle Sent on 08/05/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ladies of Ferndales make you feel like family and really give you that individual attention you deserve when trying to find that perfect dress. They hand-made my veil to match the pattern on my dress and also designed my earrings to match my necklace. The owner is an amazing woman and she came out every time I had a fitting to make sure I was happy. Thank you for making those moments unforgettable. -
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Mary Sent on 07/21/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved my dress and all of the care that went into it. The dress I really wanted was out-of-season and could not be ordered in my size. My consultant turned my disappointment into happiness when she brought out a seamstress who told me that she would be able to alter the dress to fit - what a beautiful job she did. -
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Yvette Sent on 01/07/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience at Ferndales was WONDERFUL! I worked with Emily and she was very helpful with the entire process. I actually found my dress at another shop but when I went to Ferndales to try on a few more before making my decision, they were able to order the dress I wanted and gave me a better price. Once the dress came in, Emily helped me pick out the perfect veil and made sure all the alterations we're done exactly how I wanted. I even ordered all of my bridesmaids dresses from Ferndales and they were really great in dealing with all my bridesmaids. On my wedding day we all looked beautiful! It's definitely a busy shop so make sure you have an appointment but the service is great and I would highly recommend Ferndales to any bride-to-be. -
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Rebecca Sent on 06/14/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Words truly cannot capture Ferndales and their staff!! This shop has it all- plus one of the most caring staff you'll ever meet. Wedding dresses are direct from the designers at a reasonable price and a higher quality than you'll find at David's Bridal. Alterations department is amazing and pays the closet attention to details. Shop offers a cleaning and preservation service and the dress is beautifully displayed in the box.
Truly, this is a wonderful one-stop-shop for your wedding attire needs. Shop also has mens formal wear. -
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Robin Sent on 06/28/20104.9 out of 5 rating4.9-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After going to several bridal boutiques, I went to Ferndales to try on dresses. They had a HUGE selection and were very reasonable in pricing! Roz helped me with my dresses...she was so much fun to work with and a huge help! I felt very comfortable at Ferndales, unlike some of the bigger and more expensive boutiques where I felt a bit intimidated and less helped. They were having a sample sale when I went in for a look and I fell in love with a Casablaca dress. The dress fit me perfectly and I knew it was the one...unfortunately, it wasn't part of the sample sale. I told Roz I loved the dress and asked her if I could buy the sample I was wearing. After checking with a manager (?), she came back and gave me a great price, which was exactly what I wanted to pay! She even included the cleaning and offered to store it at Ferndales until the wedding (6 months later). When my final fitting came about, it turned out I would need an inch or so taken off unless I wore heels. I wanted to wear flats, but one of the girls pulled me aside and let me in on the price of the alterations, recommending I wear just a tiny heel to pull it up. I thought that was incredibly nice of her, since it would have cost me a fortune! Overall, Ferndales was a great place and I would recommend it to a bride on any budget!! -
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Erin Sent on 09/25/20134.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great dresses that are also very affordable! All the girls are very helpful. -
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Michelle Sent on 02/02/20124.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I did not go in to get my dress in enough time to order it, but they did their best to help me. I purchased the floor dress and in the alterations they made it the perfect size. Even when some of the beading was missing, alterations fixed it good as new. The dress was amazing and the team was great. I would have never chosen another dress. It was worth the long drive in the rain. -
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Jennifer Sent on 08/30/20104.7 out of 5 rating4.7-
Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I had a smooth experience purchasing my dress from Ferndales. Nothing dramatic or crazy. I found a great dress that matched the shoes I originally bought. First time around, I went with my best friend. They took down my top 3 dresses and kept my information for the next time. I returned with my mom and tried the dresses again. It was prompt and professional. They found the dresses that were on my info card as my mom and I looked around the store some more. I tried them on again and fell in love with my dress. Unfortunately, my dress was not on sale, but the price was pretty good and my mom and I both loved it. I did not get my alterations there so I can't rate their alteration services, but my experience there was simple, yet pleasant. -
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User991527 Sent on 10/26/20124.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
I purchased my debutante dress at Ferndales, so naturally I came back for my wedding dress. The assistant (Roz), was so nice to myself and my entourage (mom, grandma, aunt). I had a $1000 budget, and tried on at least 15 dress, and she never got frustrated with me! Roz put me into a dress that I wasn't fond of...until I saw myself in it! She obviously knew more than I did, knew I would look great in this dress.....and I did! I was so happy with all of my experiences at Ferndales! -
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Amber Sent on 06/17/20084.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Very friendly family owned shop. Great array of dresses...many different styles. The staff is very helpful in guiding you toward dresses that are the most figure flattering. Only downfall is how popular they are...you must make an appointment with a stylist. Other than that...it was by far the best place I experienced while dress shopping. -
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Laura Sent on 12/30/20154.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I had a great experience with Ferndale's--my dress was incredible and they were very flexible with all of my fittings and alterations (I think I had four different alteration appointments!). I would definitely recommend them. -
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Lauren Sent on 12/09/20104.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
I originally found my dress in Michigan where I am from and there were only a few places in the Southern California area that carried the designer and only Ferndals with the actual dress. Naturally it was less expensive in Michigan and Ferndales did a price match on that price. I was very happy they did that.
Sometimes they didn't seem as organized as they might have been, but in the end my dress was altered correctly and looked great. They have tons of dresses to chose from. I ended up buying all of my accessories elsewhere. They also have a tux rental department, but we wanted suits and did not use them. -
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Robyn Sent on 04/21/20094.3 out of 5 rating4.3
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Their dresses are well priced and they don't charge extra for pressing the gown before the wedding. They will also store the dress for you if you don't have room at home. Alterations always cost extra and they did a good job with the fitting my dress perfectly. -
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User893239 Sent on 08/08/20124.1 out of 5 rating4.1
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 3.5 out of 5 rating3.5
Wide selection of dresses. They were very helpful however I went a few times for fittings and the dress wasn't quite ready and I had to wait a few minutes...Overall, great. -
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Barbara Sent on 06/15/20104.1 out of 5 rating4.1
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Quality of service 4.5 out of 5 rating4.5
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Average response time 3 out of 5 rating3.0
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Professionalism 3.5 out of 5 rating3.5
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Not great at knowing all of their merchandise. they didn't know they had the dress i wanted, even though i had tried it on a year earlier. luckily they found it toward the end of the day and i was able to buy it. it was beautiful, and the veil they picked was perfect to go with it. -
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Katherine Sent on 12/05/20084 out of 5 rating4.0
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Found my dream dress here, cheaper than at any other bridal shop. I appreciate Roz, who helped me select and fit my dress. Only complaint is that I didn't find out until the day of my wedding that the front of the dress had been hemmed wrong - easily fixed by a few safety pins, but I would have liked if they had gotten it right in the first place. -
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Elizabeth Sent on 10/05/20084 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Ferndales is a great place to find your wedding dress. The staff is very helpful and knowledgeable. I looked at several places and felt like I got a good deal at Ferndales, but more importantly I was at ease during the whole process. I would recommend them to anyone. -
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User914801 Sent on 05/15/20133.9 out of 5 rating3.9
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Quality of service 3.5 out of 5 rating3.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I got a good deal on the dress because it was a sample sale however, after it was purchased I had a difficult time with the staff getting the dress cleaned, pressed, and fittied for the wedding. -
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Lisa Sent on 02/03/20123.8 out of 5 rating3.8
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Quality of service 3 out of 5 rating3.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
The dresses are definitely affordable which was most important to me. I believe they're all under $2000. I was looking for a dress under $1000 and ended up picking one that was only $700. I was happy with my dress and overall a happy customer. However, i had my dress altered the first time and it turned out terrible. The lady who altered it must not have known what she was doing. I thought the dress was ruined but the owner came to the rescue and fixed the alterations. If you feel nervous when getting alterations, ask for the owner to do them and you can rest assured that it'll be done right. They were flexible with times and had evening hours available for my first appointments when I was finding a dress and my fitting appointments. -
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Ashly Sent on 05/26/20123.7 out of 5 rating3.7
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 2.5 out of 5 rating2.5
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I purchased my dress from Ferndale's back in December 2011. I found the most gorgeous dress there for a wonderful price. I was very pleased with it. I had read online some negative reviews about the alterations there, so I decided to take it to a different place to have it altered. The store is not the classiest but I don't feel that you should judge it in that way, because they do have a lot of variety and beautiful selection, you just got to get in there and start trying them on! -
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Brenda Sent on 02/04/20083.6 out of 5 rating3.6
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
I was looking for a specific wedding dress that I found on the designer's website, and Ferndales was one of the dress stores that carried the line. I worked with Emily and she was very professional and not pushy at all. The dress came in on time and alterations were easy to do through Ferndales. -
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Emily Sent on 07/12/20093.4 out of 5 rating3.4
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Quality of service 4 out of 5 rating4.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 3 out of 5 rating3.0
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Value 4.5 out of 5 rating4.5
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Flexibility 3 out of 5 rating3.0
Ferndale's was a very different experience than some of the higher end retailers. It is family owned and a very welcoming environment to shop in. I was so happy with my dress. The only issue I had was that the bustle was done incorrectly the first time and after leaving it to be fixed, I found out on my wedding day that it was never properly fixed and my wedding coordinator had to safety pin my bustle up to make it stay. The value for money on my dress was great but if you are having work done, make sure they do it!!! -
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Sindy Sent on 03/24/20093.4 out of 5 rating3.4-
Quality of service 2.5 out of 5 rating2.5
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
I've used Ferndale's twice - once for myself when I was a bridesmaid, and once for my bridesmaid when I got married. Both times the ladies who helped us with the dresses were pretty helpful in making recommendations and bringing us the dresses. They have the best selection of bridesmaid dresses in the OC. They seem to be somewhat slow in ordering the dresses. That is all fine, but when it came time for the alterations we had undesirable experiences both times.
When I got my bridesmaid dress altered, the seamstress who spoke no English poked me in the ribcage muscle with a pin and caused me some severe cramping pain! I screamed out of pure reaction and she just kept digging the pin deeper. After the dress was finished, I noticed that it made my left chest look much larger than my right. Very asymmetrical. Then on the day of the wedding, the dress split about 1 cm at one of the seams.
When my bridesmaid got her dress altered, they initially made the bust too tight. Then they loosened it and made it too loose. We didn't even bother to get it redone again because the time was getting very short so she had to do some impromptu padding.
In short, I would not use their alteration services again, but I'd definitely recommend the place for trying on and purchasing bridesmaids or wedding gowns. Note that the score would be higher if it were not for their alterations department. -
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Johanna Sent on 11/06/20083.4 out of 5 rating3.4
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Quality of service 4 out of 5 rating4.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 3 out of 5 rating3.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3 out of 5 rating3.0
Ferndale's has a great selections of dresses in every price range. The shop is great, when it's not busy. The first time I was there, it was a week day so it was slow. The girls were very attentive and helpful. One of the sales girls actually was the one who suggested the dress I bought. They really can pick something out that is beautiful and works with your body type. When I went on the weekend for my fitting, it was pretty hectic. They were under staffed and over whelmed. I had to wait almost a half hour past my appointment to get into a room. The alterations were done well, but seemed expensive. When I went to pick up my dress, again, the shop was packed. I was there for almost an hour JUST TO PICK UP MY DRESS! They couldn't find my veil and they just couldn't find the time to hand me my stuff.
Overall, I do recommend Ferndale's, just make sure to schedule your appointments during the week. -
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Melissa Sent on 04/26/20083.2 out of 5 rating3.2
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Quality of service 4 out of 5 rating4.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
This is a difficult one. I found the dress of my dreams here and the service (while you are there) is quite good. Or, at least, better than David's Bridal or Alfred Angelo; however, they also didn't follow-up on my order. I am not sure if I w as the exception or the rule, but they were hard to get a straight answer from.
We ordered my veil 5 months in advance and they said it would take 3 months to arrive. Well in October (4 months later), we realized we hadn't heard anything. My mom called and it hadn't come in and no one at Ferndale's had noticed. They over-nighted the veil in time for my fitting the next week but, when I got there, I found out they had ordered the wrong veil! Good thing, I didn't care too much and choose another veil they just happened to have in stock. The one they ordered was completely bedazzled and totally not me. It shocked me to have such poor service after hearing such great things. The other problem was that no one at the store seemed to have a sense of urgency about ordering the wrong veil. They almost acted like the knew better and, for all of the trouble, they gave us $10 off the cost of my veil. My mom spent hours trying to get answers, and I think it was a small consolation for such an inconvenience.
However, the alterations and dress were reasonably priced. The seamstress did a wonderful job hemming my dress, so my only complaint is their lack of follow through. They have a good selection of designer dresses and are willing to help you find the perfect dress. -
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Erin Sent on 05/13/20102.8 out of 5 rating2.8
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2.5 out of 5 rating2.5
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Value 5 out of 5 rating5.0
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Flexibility 2.5 out of 5 rating2.5
Loved the dress and price...Got the dress 5 days before the wedding...was not happy...enough said!! -
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User1388071 Sent on 10/19/20132.5 out of 5 rating2.5
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Quality of service 2.5 out of 5 rating2.5
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Average response time 2.5 out of 5 rating2.5
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Professionalism 2.5 out of 5 rating2.5
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Value 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
I purchased my dress during a trunk show and when I called they told me one thing but when I bought my dress it was a completely different offer. Their store is pretty old fashioned and could use some TLC. The store itself does not give you that wonderful wedding dress shopping experience. -
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Lucy Sent on 06/29/20182.4 out of 5 rating2.4
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Quality of service 2.5 out of 5 rating2.5
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 3.5 out of 5 rating3.5
My first really big complaint is that THEY DO NOT LET YOU USE THE BATHROOM. They lie to you and tell you that it is broken. I had to buy something for $5.50 at the scuba shop next door just to use a bathroom. If you can’t provide your clients with even the basic services why are you even open? They pay thousands of dollars for your dresses and you won’t even allow them to use the toilet? What kind of customer service is this? Also, it takes a while for them to actually pick up the phone. You have to email or leave a bunch of messages. Once you have your appointment you will try on lots of beautiful dresses but BE CAREFUL those dresses have been tried on by hundreds if not thousands of brides, making them stretchier than they actually are. Then when you get your actual dress which is smaller than the stretched out sample, Ferndale’s will blame it on you for not using common sense and “knowing” or “assuming” that the sample wedding dresses are stretched out and therefore larger. They will charge you a lot for tailoring even if your sample dress fit perfectly. Also, when I got my wedding dress and it was too small, I asked to try on the sample wedding dress I had originally tried on and the heavier Hispanic girl without makeup lied to me and told me that they did no longer had it, however when I came back a week later, another consultant pulled it out of their collection without hesitation. That first girl just wanted me to take the blame for the smaller dress and pay for the tailoring fee without reason. It was so unfair. She is also the one that week after week tells me that the restroom is ‘closed’. The tailor is super nice and accommodating, but if you can’t provide a bathroom for your CLIENTS WHO PAY SO MUCH FOR EVERYTHING, and lie to them because it makes your life easier, you should probably let someone else do the job. Don’t be lazy and close minded with your clients. Especially not when they’re paying so much for a simple gown. -
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Alyson Sent on 02/12/20141.5 out of 5 rating1.5-
Quality of service 3 out of 5 rating3.0
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Average response time 2 out of 5 rating2.0
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Professionalism 0.5 out of 5 rating0.5
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Value 2 out of 5 rating2.0
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Flexibility 0 out of 5 rating0.0
I was recently a bridesmaid for a bride who purchased our dresses at Ferndale's. The facility is outdated, dirty and cold. There are much more beautiful and inviting stores in the Orange/LA County area.
The major problems occurred at dress fittings. The seamstress did not speak english so you'd have to talk to others and have them translate. Then, an older woman (maybe the owner? manager?) would give her opinion on how the dress was fitting. Me (and the 6 bridesmaids AND the bride) asked for the dresses to be shorter and cut to a pencil skirt (like the sample dress). This lady would not let this happen. It was a fight every time we had an opinion or a suggestion. After paying $250 for a dress we can get at any bridal salon, I would not recommend this store to anyone. -
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Alex Sent on 05/23/20141.2 out of 5 rating1.2
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Quality of service 0.5 out of 5 rating0.5
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Average response time 1.5 out of 5 rating1.5
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Professionalism 0.5 out of 5 rating0.5
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Value 1.5 out of 5 rating1.5
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Flexibility 2 out of 5 rating2.0
Great prices for dresses but be careful! I placed the order for my dress in august and they said it would take 6 months for my dress to come in. Well, mid January comes and I have not heard from them so I call the store. They tell me that my dress arrived in October! My phone number was listed incorrectly, but even then why not send a card, or email to get a hold of the customer? Especially since I paid for my dress upfront. After that mix up I paid an additional $500 in alterations and to get my dress and veil steamed. The day of my wedding it looked like a five year old cut the hem, there was a bunch of black lint and little hairs in the tulle and it was not steamed! Luckily my wedding planner saved the day. But, I would not recommend their services to anyone. -
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Erin Sent on 08/22/20100.2 out of 5 rating0.2
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Quality of service 0 out of 5 rating0.0
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Average response time 1 out of 5 rating1.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
Do not go to Ferndales Bridal....run.....sprint....go to Mary Me Bridal or Mariposa. This place is a dump, the sales associates are unfriendly, and alterations are a total rip off. Let me tell you my experiences.
1. When altering my dress, they got the dress dirty.....they must have pricked their finger when altering, because there was a blood stain and dirt around the top. To top it off, they acted like I was crazy when I wanted them to clean it up. Here I was with my $1600 dress and it had a blood stain and dirt on it.
2. They charged me $450 in alterations for a hem, bustle, rounding out the top, and taking it in. I wanted it to be perfect and they made me feel bad when I told them the top still wasn't right. This is not good customer service. Also their floor is dirty, so everytime you try on the dress, you feel like your dress is getting dirty and they drag it all over the floor when you are trying it on.
3. They told me the dress would be ready and it wasn't so I had to drive back there twice with no dress.
4. I don't know why I was crazy enough to let them clean it after the wedding. The owner said her cleaners could get out red wine and dirt with no problems. When I picked up the dress it was as dirty as when I brought it in and still had the wine stain. She still wanted to charge me $150 and said there was no way to get the stains out. She asked me if I rolled around in dirt on my wedding day. The nerve!! She wouldn't budge on the $150 when I told her it wasn't fair and to meet me half way, so I left the dress there. The next day I spoke with the owners daughter, she had the dress cleaned again and charged me half, but the dress still wasn't clean. I was so upset. Finally, I took the dress somewhere else to get cleaned. Guess what???? They got all the the stains out. The owner at Ferndale's lied to me!!!!!! She said the stains were impossible to get out. Ridiculous! So now I'm out $75 for the poor cleaning at Ferndales and another $100 for the new cleaners.
Please take my advice and do not go to Ferndales. They will not make you feel like a special bride, they treat your dress like trash, and you will not get good customer service. I can't believe they are still in business with the way they treat their customers.
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Cindy Sent on 06/21/2011
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Quality of service 0 out of 5 rating0.0
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Average response time 0 out of 5 rating0.0
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Professionalism 0 out of 5 rating0.0
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Value 0 out of 5 rating0.0
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Flexibility 0 out of 5 rating0.0
“Oh my God! Who did this.... did you cry?”
I knew that employees at Ferndales could be very rude, from reading other reviews; I experienced that too, but didn’t think it mattered. What a mistake! Terrible, terrible experience with alterations on the wedding dress that I bought here. I had spent months looking for the perfect dress, and they mangled it.
When they finally got around to hemming the bottom, after the third fitting, they cut it terribly uneven, and too short in patches. They didn't even hem the underlayers, just left jagged cuts, like a drunken child with scissors had gone at it. My fiance was shocked to see what they had done to my beautiful dress. They insisted that nothing was wrong, particularly insisting that having the bottom an inch off the ground was not too short, and that wanting it longer was just “a personal preference.” They said that what they gave me is how the dress is supposed to look, that no one would notice, and that I am just too particular. Over $300 on alterations, and they couldn't even be bothered to properly hem it. This is besides all the tears, holes, ironing-scars and runs that they put into it, and the improper sewing of the pleats at the waistline, leaving an open, fraying seam. The first line of this post, by the way, is what a seamstress at another bridal shop said when she saw how Ferndales had left my dress.
Do not get your dress altered here, or you will be taking a HUGE risk. -
Quality of service
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