I got my girls' bridemaids dress from the Bridal Chateau , and their was no assistance we were looking. The only thing they did that day that we were looking was take the dresses to the fittring rooms for us. Then when we finally picked one out they sized all my girls wrong. Each one of their dresses was at least 2 sizes too big. Then when my Maid of Honor tried on her dress and saw it was way too big (not a mistake we made) the lady said to her "Well that's good you must have lost weight" that state was unnecessary and inappropriate. Then the same lady said the person that measured them must have done it wrong, and when confronted that it was her that measured my girls she then had every excuse in the book of why it wasn't her fault. She then told us that our alterations would only be $25, but when we went for alterations the alteration lady said it would be about $100 a dress, so we decided to have the work done somewhere else. I was never stressed in the planning of my wedding till I had to deal with the Bridal Chateau.

Everything with the purchase of my gown and bridesmaid dresses went perfectly. I received a free veil with the purchase of my dress and it was beautiful! Since I purchased my bridesmaid dresses from Bridal Chateau I was also given a free bustle, which was perfect as well. My Maggie Sottero gown came in very quickly and the seamstress was wonderful when we did my alterations. The panel didn't look right and she replaced it at no charge and told me multiple times how beautiful I looked. I couldn't be happier (and I wish I remembered her name!!)They were also great in fitting my 8 month pregnant matron of honor's dress!! Thank you so much Bridal Chateau! I would recommend them to anyone looking for a gown or bridesmaids dresses!

I loved working with Bridal Chateau when I went to try on dresses. The only thing I didn't like were the hours. The hours are very inconvenient, especially when I was trying to find a time to do my fitting. They gave me like 2 dates/times they had available in a month and I had to rearrange my schedule to fit it in.

The staff at Bridal Chateau was great the first time that I was there. But I truly think that it depends on who is working the day you are there, be prepared to get different attitudes. Found the dress I loved and said "yes to the dress." It fit great, so we ordered the same size. For some reason when the dress came in, it was a full size too big. Now I had to spend $300 on alterations. HMMM???
Overall, I think that they were professional and knew what they were doing.

Bridal Chateau staff was amazing! At my final fitting my dress was too big and it brought me to tears. The seamstress fixed it within a half hour and didn't charge me. My dress fit me like a glove the day of my wedding and I felt like a princess. Thank you for making it so easy!

It's great working with Bridal Chateau on the wedding dress. They have quite a selection and everyone there was nice and helpful. The alteration work done was high quality as well.

Bridal Chateau had great prices on wedding dresses and bridesmaids dresses. That is the only good thing about the business. I came across very RUDE staff and seamstresses. My alterations were done ALL WRONG! They tried to talk me into leaving with my dress too big for me and parts of the draping all wrong!! When I brought up my concerns, they told me it was all the way I WANTED IT! I never asked for my dress to be too big or lay wrong. They also did my bustle on the dress in a really strange way. They said it's the bustle I choose, but I was never given an option...I didn't know there was even another way to bustle a dress. They said they used 3 Swarovski crystals for the bustle, NOT!! they were 3 PLASTIC buttons that were HUGE and really ugly and didn't look nice on my beautiful dress with very small delicate bead work. I ended up taking my dress last minute to a seamstress to fix all my alterations that Bridal Chateau did, all $300 of alterations from Bridal chateau. My seamstress fixed the alterations, made my dress lay and fit the right way, took apart the bustle and put on a new and BEAUTIFUL bustle that laid the correct way and threw away the 3 UGLY PLASTIC buttons!! She also took all the layers and pressed them ALL nicely for me! All for $42!! Bridal Chateau has great prices, but their service is terrible and their alterations department ruined my gown to the point where I had to take it to someone else to fix it!

My dress was beautiful, but way over priced. They were very friendly there and helped me with everything.

This was the second wedding gown I purchased from Bridal Chateau (2nd marriage) I was pretty indecisive about the gown I was choosing, and changed my mind 4 times - because I didnt order the dress I was able to switch but they were getting a little impatient having to keep spending time with me. For the most part the girls were good. Sandy(seamstress, not the one at the front desk) was amazing and helpful. The women who answer the phone can be pretty rude. After purchasing a total of 2 wedding gowns, and 7 bridesmaids dresses over the two weddings I would have expected to be treated a little nicer being a repeat customer. I would recommend someone to go there and check out dresses but I would also advise to not take some of the womens attitudes to heart.

Where to begin? My first visit to look at dresses should have been a big red flag but I decided to give them the beneifit of the doubt. I WAS WRONG!!!! I started looking for both my dress and bridesmaids dresses a little over 1 year before my wedding since I had no idea what I wanted. When my mother and I walked in the store we were greeted right away by a consultant, however when she found out I was looking for a dress that the wedding was a ways off she couldnt have blown me off any faster. I had asked a question about a dress I saw and she went to "get it" but never came back. I waited about 15-20 minutes when I finally saw her helping another bride and completly ignoring me. Thankfully another consultant came to my resue and was wonderful, extremley patient and never let on that it bothered her that this wouldnt be a sale today unlike the other woman. NOTE: Don't piss off potential brides who do plan on buying their dress there eventually. If it wasnt for the wonderful second consultant I would have left and never looked back but I did. I ended up finding nridesmaids dresses that I loved and they said its to early to order them so we will just start a file. Almost a month later I receievd a call saying I have 1 week to get all my bridesmaids in to get fitted and order the dresses because they were no longer going to carry that dress. Also they said I would not have to pay a storage fee since they would be coming on so early. That changed when the dresses came in and they said I had 1 week to pick them up or had to start paying fees.The next few visits resulted in them "misplacing" my file every time and once when I had picked my dress an d had been paying monthly they tried to tell me that I still owed an additional months worth. Thank God I was organized and had all the reciepts to prove them wrong. NOt that they apologized. Also I have to agree with the previous brides who commented on the so called "manager" of this operation. She was rude, loud and no matter what you tried to tell her she was always right. I see that you said in one response to a bride that she should have said something....well I did and it got me no where. Once I had a downpayment down I was locked in and they couldnt have gotten any nastier. Throughout the whole process I believe my mom had called twice asking a question, well when we came in for a fitting the "manager" was mocking her when she thought we were in the fitting room and when she turned around didnt say anything just ran into the back room. The whole system was a diseaster. I did love the dresses in the end but can honestly say that I regret going there because the stress they caused outweighed the beautiful dresses. I do want to say that some women working there were very nice and wish I had their names. The young blonde lady who was usually working behind the desk was wonderful and so nice and my original consultant who was never there when I was. The other issue I had was my fitting. When I was measured by a new seamstress she said I was a size 16 on their chart...well I obv knew that was bogus since I ended up ordering a size 8 ...do they not know how to measure or was that a desperate attempt at extra alteration fees? If they want to have a good reputation they need a new manager and better professionalism. Please brides do your research before shopping here and trust your gut!!!!!!! I should have.

I order my bridesmaids dresses here as they had such a big selection and the prices were very reasonable. The kept track of all of my girls and were pretty flexible as not many of them lived in Buffalo. However, I was promised that they could make a alteration to the dress when it was order, then when the dresses came in all of the sudden they had no record and couldn't do it. I was very upset and unfortunately, it was something I had to compromise on. I did get many, many compliments of the dresses, but I shouldn't have been lead to believe one thing then told another.

I came back to that salon because of the fun time this specialist and i had, and we were sure of the dress then, just wanted to bring my dad back. well ladies not a good idea, men not welcome unless there paying on the spot, my sales girl JUDY was not in, i heard all about her in a negative way, that turned me off, while from out of town i continued to look, the store got louder and more coments flying about my previous sales girl, Big mistake bridal chateau, your store could have had a huge sale, since im having two setination weddings and a lcal one, i needed three dress, you people are rude and nasty,,good luck brides please know you get hat you pay for there horrible

I got my bridesmaids dresses through Bridal Chateau. I was very pleased with the actual dress, however, I didnt think the service was the best that it could be. They dont take appointments when you are just looking for dresses so it can get a little crowded and you dont feel as special as you would with a set appointment. The woman that was working with us was not familiar with bridesmaids dresses so it took a little longer to put the order in. All of my girls needed alterations which was an additional cost. A few of them needed alterations an additional time but I argued with the owner that they would not be paying an additional charge since she wanted them too. Needless to say, they didnt end up paying anymore that the original alteration fee. They didnt press the dresses after they tried them on for the final fitting either. Overall, they have a great selection but I wouldnt feel comfortable getting my wedding gown here, only my bridesmaids dresses.

I loved my dress right off the rack. They did a fantastic job and I highly recommend them.

I got my Maggie Sottero dress from the Chateau during a trunk show, and I had a pretty great experience. During the trunk show, even though they were busy, I was able to try on at least 6 different dresses, and found The One. They were very helpful, but I don't think I had any snafus or odd requests for them. My dress didn't need any alterations, other than bustling and adding some chicken breasts, so it wasn't a large cost, and since I got the dress at a trunk show, the price was very fair, I thought. I didn't get my veil or accessories there, but they did refer my mom to the dyable shoe store around the corner, which was nice. All in all, I found everyone there to be very friendly and helpful, the price was great, and I got my dream dress with no problems along the way!

Bridal Chateau has a good selection of well-priced dresses. It is not the fanciest setting and you may wait awhile even if you have made an appointment. The staff is courteous and professional but definitely moves you along. We found an exquisite dress and the price could not be beat. The cost of their alterations is high, so if you are looking to save some money, have your alterations done elsewhere.