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I had an absolutely wonderful experience! My bridal consultant was Rose, and she was really helpful and genuinely cared about making me happy. She took the time to find dresses that would fit me appropriately and had my sense of style. She really knows what she is doing and has a great eye for the perfect dress. Rose was very professional in all aspects and made me feel like a valued customer.
I also worked with Maria, regarding some questions and concerns that I had. She was professional and easy to talk to, to help reassure my questions and concerns were taken care of.
Overall, I had a great experience here and would HIGHLY recommend checking this place out. They have a great team who are all knowledgeable and ready to assist you in any way you need!
Dear lovely Bride, we are so happy that you had a wonderful experience at our salon, and we thank you for taking the time to write such kind words. We are very proud of all of our staff, and we are happy that they were able to help you find exactly what you were looking for. Best wishes from all of us!
After having visited two previous salons and having two completely different experiences (one good and one beyond horrible) I was hesitant to make the journey to Baltimore to Betsy Robinson's Bridal Salon. I walked in with a list of dresses I wanted to try on and while none of them were there, I was quite surprised to see the large selection. My consultant Katelyn listened to my budget, my thoughts on the type of dress I was looking for, and then helped to make some suggestions while encouraging me and my family to pick out dresses. There were other brides there trying on dresses, yet I was clearly her only focus. She did not bother with time and was not at all pushy. She listened to me and made me feel comfortable. She helped me to enjoy the process and try on different things that I would have hesitated to try on before. It was just icing on the cake that I found my dress there. Regardless of if I found my dress that day or not, I had an amazing time and was grateful that Katelyn was there to help me out! By the time we got the measurements and were getting ready to leave we looked at the time and realized that the salon had closed at least 30 minutes prior and nobody was even attempting to say anything to us! They were still encouraging us to take our time! Great quality, great service, great selection!
Hi Tara! Thank you so much for writing such a lovely and informative review. We know that your experience will help other brides as they navigate the waters of bridal dress shopping. We are so happy that you had such a wonderful time finding your gown and that you were able to benefit from the knowledge and attention of our staff. We wish you all the best as you continue to plan your special day.
I had the most wonderful experience at Betsy Robinson! My first appointment was early in the day on a Monday. My grandmother came with me because of her impeccable taste and knowledge on dresses. As we entered the elevator, we struck up conversation with a pleasant woman going to the same location. It happened to be Betsy herself (yes, she does exist)! We were promptly introduced to our consultant, Mary, upon arrival. Mary sat down and listened to our thoughts and ideas. She took notes and began to pull dresses of what I envisioned. As I walked out of the fitting room with each dress, Betsy gave her professional opinion on two dresses that I had narrowed down as "the one". Mary was extremely patient and full of ideas during the process. I had two more appointments lined up after the first meeting. My schedule is hectic, yet Mary was willing to go the extra mile to meet me at the shop on her day off. I asked Mary for her cell phone number in case I thought of any questions regarding 'the dress' after I left and she did not hesitate. I must have texted Mary 10 times the next day asking questions about the dress before purchasing it. She was very responsive, professional, and knowledgeable. On the day of purchase, I texted Mary to ask her if she had a specific dress in the store that I found on a designers website. She responded back and pulled the dress for me to try on last minute. I ended up purchasing this dress that evening. My dress is due to arrive at the shop sometime in November. I still need alterations and accessories which I will be purchasing in the next 2 months. I will write a follow-up review on those experiences as well. So far, so good! The amount of different designers and dresses is amazing. You have so many options at Betsy Robinson. I encourage ALL brides to start their wedding dress shopping process here. You will not be disappointed! Good luck future brides and thank you Mary!
Thank you for the very kind review. It was everyone's pleasure to help you find the perfect wedding gown, and we are happy to have been able to go the extra mile. We appreciate all your compliments, we thank you for shopping with us, and we look forward to working with you to make sure your gown is just right for your special day.
I recently just got my wedding dress here about 2 weeks ago and i worked with Ruth. Let me just say that Ruth was absolutely outstanding. Not only did she know what she was talking about for each style of dress and the way it would fit my body type, but she was so sweet and made it all about me. She was just amazing and i cant get over how helpful she was. I ended up picking out the dress of my dreams thanks to her ! :)
I ended up getting an Essence of Australia dress. For those of you who like simple lace with a little sparkle.... essence of australia is the way to go :) I cant wait to wear the dress on my big day yay !
Thank you so much for your very sweet review. It is so nice to hear one of our wonderful consultants receive praise, but most of all it is wonderful to hear you find the perfect dress. We wish you all the best.
This was the best bridal shop I visited. I highly recommend Maria! She was kind, patient and worked within my budget. She always didn't pressure me to purchase a dress right away. She is amazing!
Thank you so much for taking the time to review our salon. Your kinds words mean a lot to us, and we are so happy you had such a great experience.
I had originally emailed Betsy Robinson to set up an appointment for a trunk show and they were very quick to email me back and answer all of my questions. They were very flexible with my appointment.
I was paired up with Ashley and she was a dream to work with!
I told her about the dress that I had found online and she made sure it was set aside for me to try on and it happened to be the dress that I purchased that day!
Could not be happier with Ashley and my entire experience with Betsy Robinson.
Hi Mandi! Thank you so much for taking the time to review our salon. We are so pleased that you had a great experience and were able to find your dream dress. We wish you all the best as you plan the rest of your big day!
This past Spring I had the pleasure of visiting Betsy Robinson's bridal salon in search of the perfect wedding gown.
When I arrived, I was overwhelmed by the selection of gorgeous dresses. I signed in with the receptionists, both of which were super helpful and friendly and then waited for my consultant to greet me.
In less than 5 minutes, I was greeted by a super bubbly girl named Ashley. I was immediately at ease with her. She directed my mom and I to certain sections of gowns based on my price point and style and also selected gowns herself for me to try on. She was so patient and helpful and had such an amazing eye for style. I tried on about 6 dresses before I found the one. I'm pretty sure Ashley knew as soon as I did that this was my dress because she disappeared momentarily and came back with accessories to "jack me up." :) She was so attentive and tried so many different looks and gave me the confidence that this was, in fact, my dress.
This was my first time shopping for a dress and I never in my wildest dreams thought I would purchase my gown that day, but as it was part of a sample sale, I couldn't resist. I left that day with my gown and returned a couple of months later to purchase accessories.
I loved absolutely everything about my experience w Betsy Robinson and Ashley and would highly recommend this salon for girls looking for the dress of their dreams!
*On a side note, I did come here to look for bridesmaids dresses since they offer 10% off on everything else you buy at the salon once you've purchased a wedding dress and that experience was not as great. We were pretty much left on our own and I found myself looking for the consultant to grab clips to fit my own bridesmaids even though I did have an appointment. So if you're looking for bridesmaid dresses with a big group of girls, this might not be the best place to go...
Sarah, thank you so much for taking the time to review our salon. We really appreciate your kind words, and we are so happy you had such a great experience. We also appreciate your patience with us in shopping for bridesmaids dresses. It is a busy department and naturally more of a self-guided experience than bridal, but we are always looking to make improvements and your comments help. Congratulations and all the best.
The team at Betsy Robinson Bridal was AMAZING! I received a few recommendations from friends to try out Betsy Robinson Bridal and saw they were having a trunk show of the designer I was interested in. Making my appointment was easy and they were very accommodating with my schedule. When we arrived the show room was busy but in a good way. We were assigned Betsy and taken back to a private fitting room. This was my first time trying on wedding dresses and I had no idea what style, color, cut, fit or anything and Betsy couldn't have been more helpful. She had me pull 5 dresses I liked from the trunk show and start from there. After trying on the first 3 and not being over the moon about any of them, She brought in a dress that was a completely different style and color and sure enough that was THE ONE! I highly recommend Betsy Robinson Bridal to all brides! Their professionalism and knowledge and unbeatable.
Jessica, thank you for taking the time to review our salon. We appreciate your kind words, and we are so happy you had such a great experience shopping for your bridal gown. Betsy loves to be able to work with brides, and we are so happy you had the opportunity to benefit from her years of bridal experience. We wish you all the best!
When I started the hunt for a wedding dress I was a bit overwhelmed, especially being new to the area. I took the time to narrow down to a few brands I liked, looked what boutiques in the area had a majority of the brands and ultimately headed to Betsy Robinson’s. My consultant was so helpful in pulling dresses in the same style I wanted, but also pulled a few wildcards (per my request). I felt that she really had an understanding of what I wanted and I was in the tough position of having to choose between two strong contenders. Throughout my appointment I never felt rushed and really appreciated her opinion. I looked at one other boutique, but their selection for the style I wanted didn’t even compare. I ended up heading back to Betsy Robinson’s, choosing the Persiphone by WTOO (Watters) and couldn’t have been happier with my decision. I did my alterations at Betsy Robinson’s and they did a fantastic job. There was one hiccup where the seamstress sewed the straps together incorrectly, but was nothing that wasn’t easily fixable. The overall budget for alterations was within what my consultant had estimated (in the $400-$600 range). If you want your dress to fit like a glove, you have to pay custom prices and not sure why many people are so surprised with the cost of alterations. In my case I had custom beading that I wanted somebody to take the time and detail to alter and not rush through it. Overall I couldn’t have been happier with Betsy Robinson’s and would definitely recommend them for future brides!
Thank you so much for your very kind review. We are so happy that you had such a great experience and most importantly that your gown was perfect on your big day. We cannot thank you enough for letting us be a part of your wedding and we wish you all the best.
My experience was Betsey Robinson was wonderful!!! I purchased my dress here after trying on dresses at 2 other bridal boutiques with my mom and sister and we felt very well taken care of. After purchasing my dress, I had a negative experience visiting with a friend during a jewelry/accessory trunk show and wrote my initial review. However, the negative experience was with the trunk show designer and not with BR staff. Every interaction with BR staff was professional and went smoothly. Barbara in alterations especially made my experience great!! I appreciated that she was regularly with me from appointment to appointment so it felt consistent. She was so pleasant and I never felt rushed. My dress was absolutely perfect and I felt amazing on my wedding day!!
We appreciate you taking the time to review our salon, but we are sorry to hear about your experience. The person you were dealing with is an independent designer who was in for the weekend. We are sorry that her enthusiasm for her designs came off the wrong way and made you and your friend feel pressured. We look forward to serving you better in the future and making sure your alterations experience is much better.
My dress was perfect especially for my wedding at the Gramercy. I absolutely love my dress and received many compliments. I wish I could wear it again!
Thank you for your kind review. We are so happy that your gown was perfect, and we wish you all the best. Thank you for letting us be a part of your special day.
I love my dress from here! I also had alterations done and they did a fabulous job. I needed alterations done a few times and they were easy to work with and listened to what I wanted. Enjoyed doing business with them.
Dear Lovely Bride,
Thank you so much for your kind review. We couldn't be happier to have helped with your special day, and we know it was just wonderful. All the best form all of us.
I went there without an appointment, and they allowed me to still have a session. I told the associate what I wanted and the first dress she pulled was THE ONE. extremely happy with my purchase.
Thank you, Decodia, for such a nice review of our salon. We are so happy we were able to accommodate you and even happier that you were able to find the perfect gown.
The ladies at Betsy Robinson are amazing and were so helpful from the beginning to end. Buying my dress was such a breeze there and they do a great job on alterations. Very friendly and professional, for bridesmaids too!
Thank you so much for your review of our salon. We truly appreciate your business, and we are so proud to have helped you with such a special occasion. Congratulations!
They are amazing! Go!
Truly, this was the only place I went shopping for a wedding dress because I fell in love! My dress was absolutely gorgeous; I loved every inch of it. But, what makes Betsy Robinson's special is the people that work there. The service is unbeatable. And by service, I mean everyone from the person that helped me find my dress, to the manger (Maria), to the seamstress and the ladies in the alterations department. It was a wonderful experience. They work hard to ensure that you feel beautiful and everything looks and fits they way you want it to. I have never met people in a business who were so genuine and kind. Every time I went in for alterations, I felt like I was family not just another customer.
Also, the jewelry designer they carry, Thomas Knoll, is also a genius. The rose gold pieces he created for me were beautiful.
Thank you all again,
Thank you for writing such a lovely review of our salon. We are beaming with pride because your experience encapsulates all that we strive for. We want to make all our brides feel happy and welcomed and beautiful from start to finish. Thank you for giving us the opportunity to work with you, and we wish you all the best. Congratulations.
Made only one visit to a bridal salon to pick my dream dress, and Robinson Bridal was it! I had brought my mom and my two aunts, who were all excited to be there and not afraid to show their emotions after seeing me try each beautiful gown. Kelli, our consultant, was very helpful and understanding of the style I was looking for. She ended up picking a dress for me that I had originally overlooked... I fell absolutely in love with it and ordered it right away! Even after my guests kept pulling more gowns off the racks for me to try on, she never complained and was actually very supportive. The dresses they carry are stunning and affordable. I totally felt like I was working with the NY Kleinsfeld staff and had a great time ;) I highly recommend these guys for their vast selection and their professionalism. Thank you for everything, Robinson Bridal!!
Thank you for writing such a lovely review. We are so pleased that you had such a great time picking out your dress and that you could share the experience with your family. We wish you all the best as you continue to plan for your big day!