We like they take the time to meet you before the wedding. They give you helpful suggestions on the ceremony for example ours was outdoors and they suggested the sand ceremony instead of the unity candle as the candle would not stay lit outside. They allow you to do things as you would like. The day of the wedding we were running late, but they didn't seem to be worried or rush things. They took the time to explain what we were suppose to do. It was raining when the ceremony was suppose to start and they were willing to wait until it stopped so we could have the ceremony outside. During the ceremony Wendy stood in the back and helped to direct everyone how to walk down. We had many compliments on how relaxed the ceremony was and what a good job Tom did. We would highly recommend them to any family or friends.