Audrey was fantastic to work with! I did not rate her on value because we won her services through a Pinterest contest. Anyway, she was very open to working with me on the design and in the end I think we came up with a beautiful suite. She was quick to respond to my emails and even helped keep me on track to meet my deadlines. I was a little iffy about ordering without first seeing a sample, but Zazzle's products are great.