White tie limo Reviews

Name: White tie limo
Address: 292 TEATICKET HIGHWAY EAST, Boston, MA, 02536
Rating: 3.8

White tie limo

Boston, MA

3.8 out of 5 rating, 14 reviews

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Reviews

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3.8 out of 5 rating

3.8

14 reviews

Recommended by 75% of couples

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Quality of service
3.8 out of 5 rating
Average response time
3.8 out of 5 rating
Professionalism
3.6 out of 5 rating
Value
3.9 out of 5 rating
Flexibility
3.7 out of 5 rating

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User5961776 Sent on 03/21/2016

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I, personally, had a really great experience with White Tie. Their responsiveness was top-notch; I was able to get them fully booked with a quick phone call and check it off my list. I had a relatively complicated schedule for them: pick up guests from 3 locations each (two shuttles), bring them to the church - bring them from the church to the reception - bring them back to their respective pick ups. I never remember having to do anything; it all just worked. They made sure that everyone got home okay and it was something that I never had to worry about - and the shuttles were nice and new and looked very comfortable for my guests!
Julie Sent on 06/21/2013

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We hired White Tie as our shuttle from the hotel to the venue. This was conitinuous transportation for the entire night. Our driver was great! He took excellent care of me getting on and off the shuttle with my dress. The staff in the office were helpful with recommending which shuttle to use for the amount of people and what I was looking for. Prices were very reasonable. Everyone had a great time knowing they would be getting back to the hotel safe.
Jackie Sent on 10/24/2012

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White tie was great to work with -- they were prompt and friendly to our guests! I would recommend them to anyone looking for transportation on the cape!

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Emma Sent on 09/13/2012

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We used White Tie for the bridesmaids and bride limo to the ceremony and for the groomsmen and groom party bus to ceremony. Both drivers were prompt and super nice. The limo driver we had was so nice, she offered to help carry things to the car, etc. They had champagne for us. I have heard horror stories about wedding day transportation but White Tie was great and I would highly recommend them!
Elizabeth Sent on 07/08/2012

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We used white tie for our limo on our wedding day. The driver was great. He got us to the church on time using a different route because Route 28 was backed up. He took great care to keep my wedding gown clear of the wheel well, etc. the limo was stocked with champagne which we enjoyed after the ceremony. They were also very responsive to emails leading up o the wedding. Thanks White Tie!
Carly Sent on 11/05/2009

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We loved white tie limo! Our driver, Chris, was very helpful and flexible in getting us to all of our picture locations before the reception. Ice cold champagne was chilling when we got into the car with our wedding party! White Tie limo really made our day stress free and fun!
User839550 Sent on 06/25/2012

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Awesome company! On time, kind and professional!

The chauffeur even held my veil and flowers for me when we didn't need them in our photos! He was very sweet.

For the price we were extremely happy with everything!
Amanda Sent on 11/09/2010

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White Tie is in town and we used them because of that and the fact they know the area and they were decently priced. Our wedding was in town so we were pretty sure we were going to use them. I dont have anything negative to say besides that they tried charging our Groomsmen extra hour or hour and half because someone wrote the wrong time. We did go over the 3 hours but only by 30 mins. Apparently there was a mix up in the person's handwriting and the number looked like another. It was worked out though.
Jeff Sent on 12/12/2012

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Everything was fine in the run-up to the event. But on the day of our wedding, I can only say that the service was average. We had arranged that a shuttle would be running constantly between our house and town, so that our guests would always be able to come and go as they please. But even though we didn't have that many guests, the drivers would insist on waiting until there were lots of people on the bus. It was not what we had agreed upon. And then one of the drivers marched into our house at midnight, announced that they were done for the night, and forcing us to end our festivities so that people wouldn't be stranded. That's not good service.
Kristen Sent on 10/26/2010

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White Tie had the best pricing I found, both for the limo to the ceremony and reception, and the hotel shuttle. However, I was rather unimpressed with the drivers. Our limo driver was very nice and helpful with getting into the limo, helping me into the church, etc. However, he started taking us to the wrong church! My dad and I had to stop him and direct him to the right one, even though we had provided all the addresses. He did the same thing with my husband and me going to the reception, which was sort of unacceptable. The hotel shuttle missed the first hotel on the list, leading to people having to drive themselves to the wedding, which defeated the whole purpose. As it turns out, he went out of order for the hotel pickups, so he was too early for some and didn’t pick up others. At the end he was great, even delivering our friends to their rental house for the after-party, but I gave them a schedule the week before for pick ups and he should have followed it.
Sharon Sent on 08/29/2013

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While making the reservation, they were very difficult to get hold of. However, on the wedding day they were great. They showed up on time and were reasonably priced.
Joele Sent on 01/23/2021

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Terrible ethics- beware!

I booked a limo and passenger bus in Feb 2020 for our September 2020 wedding. When it became clear with new MA regulations in June that we would not be able to have the wedding we had spent months planning, we reached out to all of our vendors to make the necessary changes. Every single vendor except for White Tie was lovely, kind, and amenable. They all adjusted their prices and ended up being part of what truly ended up being our dream wedding.

White Tie was the COMPLETE opposite. They were hard to get on the phone and when I finally connected with the office manager, she refused to budge on their cancellation policy, despite a global pandemic. White Tie would not refund a penny of our $1,100 deposit, even though they had other brides trying to book this date (the office manager told me this). They told me that I could use the 33 person bus within 1 year from our wedding date- who would use a 33 person bus during the covid pandemic?
Anna Sent on 06/24/2015

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We hired this company to provide transportation for our wedding guests, from their hotels , as well as a public parking lot, to the venue. The contract stipulated 3 pick up spots....2 hotels and 1 lot, all within 5 minutes of each other. The driver was to do continuous runs to ensure that all of the guests would be able to make it to the ceremony without having to drive. However, on that day the public lot was being used by a fundraising event. No problem....we just directed people to the lot across the street. NOW.....the problem begins. Not only did the driver NOT do a continuous run (he went to one hotel and the lot, one time each), but he didn't even go to the second hotel at all! Thirty guests waiting at the hotel, and the shuttle NEVER arrived to pick them up! 10 minutes before the ceremony was to start, they all had to pile into cars and find somewhere to park on the street. Our wedding was held on a private property, and there was no place for people to park. This was the whole point of hiring the shuttle company, along with providing safe transportation for people back to their hotels after the wedding. While we were disappointed that the schedule did not go as planned, it was nothing compared to the absolutely horrible customer service we received when we called the company to explain what happened. My mother called 3 days in a row, and was told every time that someone would call her back - which never happened. When she finally did get to talk to someone, the woman shifted blame and said it was not their fault that the driver clearly didn't know the route. She said he "couldn't find" the hotel and no one called him to tell him there were guests there waiting to be picked up. What?! I had confirmed and finalized the route at least 3 times prior to the event, and the driver didn't know what it was? There was never an apology, which is really all we wanted. Overall, just terrible, TERRIBLE customer service. I will not be recommending this company to anyone.
K Sent on 06/23/2016

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The drivers are very prejudiced.

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