Westminster Hotel Reviews

Westminster Hotel

Livingston, NJ

4.0 out of 5 rating, 34 reviews

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4.0 out of 5 rating

4.0

Good

34 reviews

Recommended by 79% of couples

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Quality of service
4.1 out of 5 rating
Average response time
3.9 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
3.9 out of 5 rating

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Kristina Sent on 07/01/2019

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Positive with some minor issues

Everything was absolutely beautiful and they did a wonderful job!! They always helped us out and made sure day of we were taken care of. I was a little upset that our guests where told they were no more rooms in our block when we had 50 rooms blocked and only 42 were used. Then one of our guests stayed in an area of the hotel that was not yet renovated and a little sketchy and they never showed us that part. It was so embarrassing when I found out and found out 5 of our guests stayed at another hotel because they were told no more rooms. They also did not allow any guests do early check in when they told us they would make it happen. People who were promised early check in went there first and were not able to check in Because they over booked the night before. To me that is not my fault. We had a 50 room block. Those rooms should have been for us and not for other guests. Other than those issues everything was great. Cologne was absolutely so helpful and great day of!!
Courtney Sent on 11/06/2018

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Great Wedding room block hotel and next morning breakfast

I recommend this hotel for sure for your room block. They gave me a hotel block and we ended up going over that number and they were cool with that. I never had to guarantee anything. I mostly picked here because their suite would fit my large bridal party to get ready in. The suites are perfect! I also got one free night for my suite for guests booking in the block. And we got their hotel shuttles for free which was super helpful. We also used their shuttles for the rehearsal dinner but paid a small fee for them then. We also had breakfast for everyone in the hotel the morning after the wedding and it was really good! I heard a few annoying check-in issues from guests and I had to constantly get updates from the hotel leading up to the wedding date because of communication issues/confusion, but nothing major. So as long as you're on top of everything I think this is a great hotel since it wasn't crazy expensive for guests either and everyone seemed to enjoy their stay including myself!
User2985194 Sent on 02/25/2017

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We had some of our out of town guests stay here for our wedding, which was in West Orange. They all raved about their stay and said it was very comfortable and convenient.

Alexsandria Sent on 11/16/2015

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What a wonderful experience we had having our Friday, November 13th wedding at westminter hotel. Working with Jennifer was a great experience. She really was able to make our vision of the room and atmosphere come true. When I walked into the ball room the day of reception I was in love. The staff exceeded all of our expectations. Rebecca, my (our) bridal attendant for the day was amazing. She made sure We ate, drank and had a blast. Rebecca met me on the dance floor with drinks, had plates of food at our table and even made us to go bags and delivered them to the room in case we hadn't had enough to eat. After the reception, we made our way to bar and everyone made room for us and treated us with love and much accommodation. We couldn't have asked for a better wedding experience. All of guest are asking to do it all over again!!
Jay Sent on 06/30/2015

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This a very good place to conduct an event. I have no hesitation to suggest it to my friends.
Stacy Sent on 06/16/2015

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My husband and I got married on April 11, 2015 and our reception was at Westminster Hotel. From the first meeting with Jennifer Cooper , the Director of Catering & Special Event, to booking and scheduling the food tasting, and all the way up to the actual reception, we could not have asked for better service. Jennifer was quick to answer all my emails and she went out of her way to make everything perfect. The entire staff helped us and made our families feel like all they had to do was have a great time. So many of our guests made a point to contact us after the reception to tell us how much they enjoyed the reception and tell us the food was phenomenal, there were so many choices for cocktail hour , and they loved the little things they did such as displaying our pictures on the TV screens in the lobby welcoming everyone. The ballroom is very pretty and spacious. The bartenders and wait staff were very friendly. Needless to say, my husband and I are very happy with our choice of Westminster Hotel and want to take this time to thank you. You and your staff have made this a great experience for all involved.
Jonathan Sent on 04/20/2014

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We couldn't have picked a better place to share our most memorable day! The room set up was gorgeous. The food was exceptional and the service was 1st class all the way. My wife and I were treated like a King and Queen! Having an establishment like this to host such a special occasion was such a blessing. Jennifer, the manager, had everything taken care of and made sure everything was perfect. A million thanks for giving us such a great day and most memorable event!
User1380619 Sent on 08/06/2013

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We had the best time at our wedding! Working with Jennifer was seamless-- she was patient, responsive and helped us make sure everything went smoothly the day of the wedding. The food was tasty, the cake was beautiful, and the setup was flawless. My husband and I were so grateful that we could focus on our guests and each other and not have to worry about the details of the event. I wish we could do it all over it again, and if I could, I would still choose the Westminster Hotel.
Robynne Sent on 01/29/2012

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We chose the Westminster because we liked having the event at a hotel where our out of town guests could stay and not need to worry about traveling between places. We also choose it because of Amy , who served as wedding planner as well as overall guide who made great recommendations and helped us with many arrangements. She was fabulous to work with and it was clear that she only wanted our party to be the best. It felt like she was a friend, working with us rather than someone to whom this was just a job. She went above and beyond. She was unable to be there the date of the event. No problem! Her boss, Chris, was there and seamlessly took over. He had great suggestions (e.g. our guests loved the passed desserts!) and the party went so smoothly. The place itself was beautiful and the food AMAZING! The food at catered events is often not so great, but my guests RAVED about the food. Also, our bride is gluten free. So all her food was made special and even the wedding cake was gluten free. I'd have another wedding there in a heartbeat.
Ginny Sent on 09/14/2010

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Everyone at the Westminster was GREAT!!!! They made our day truely special, and I would recomend them to any couple!!!! The food was amazing and the staff was AWESOME!!!!!
Lilian Sent on 09/22/2009

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Serge was awesome.
Kimberly Sent on 04/26/2012

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My husband, Dan, and I loved our wedding ceremony and reception at the Westminster Hotel. We started working with Amy, who was fantastic. She was very flexible, enthusiastic, and truly listened to us. We then worked with Chris. We went over linens, details, and of course the food. The food was impeccable. Everyone raved about it.

The Westminster staff is very attentive, professional, and caring. They also gave us an affordable price.

They were all amazing and Dan and I cannot thank the staff enough!

thank you, thank you, thank you!
Kate Sent on 02/10/2010

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Wow. The Westminster Hotel was the PERFECT place for our wedding. The service was professional and took every ounce of stress or worry away from us the day of our wedding. The food tasting was personal and intimate, which my husband and I liked. They have a wonderful choice of linens to choose from, and they provide centerpieces too, which for us was a huge savings. The FOOD is OUTSTANDING! Although the wedding was hosted at The Westminster, the steakhouse onsite caters it. The filet is the best we have ever had. The cocktail hour was great, our drinks were always full, and everybody had a wonderful time. The staff at The Westminster were so great and wonderful. I wish I could hug each of them for what a memoriable experience they gave us. We wouldn't have changed a thing. Thank you!!!!
Janeen Sent on 11/05/2015

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Although we are not booking with Westminster Hotel due to our budget, I just wanted to say that I absolutely loved this venue. I had a wonderful time meeting with Jennifer. She was so nice and really did a great job showing us the hotel. She was very inviting and even bought us a drink at the bar during our tour. If it weren't for financial reasons, we would of definitely chose this as our venue. I would highly recommend speaking with Jennifer if you are interested in having a hotel wedding. Wonderful staff and lovely venue.
Robin Sent on 10/01/2014

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The Westminster went above and beyond our expectations! Our initial planning began with Amy. A week before the wedding, we were notified that she no longer worked there. We were concerned about what impact that would have on our event. However, once we met Jennifer and she took over, all concerns were put to rest. The entire staff was flexible and accommodating at every turn. A special thanks to Jennifer, Scott and Fanny (I hope I have the names right) for making our special day even more memorable!
User1563804 Sent on 03/14/2014

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I was married in Cedar Grove, NJ on February 16, 2014 and booked the rooms for my wedding at the Westminster. I was beyond pleased with the level of service and professionalism provided. I had many out-of-town guests who stayed at the hotel and remarked at the cleanliness and fine service they received. The Westminster assisted with shuttle service to and from the wedding venue and was more than accommodating by making several runs for us. The breakfast buffet served in the Strip House the morning after the wedding was delicious and again complimented by many of my guests. The only category in which I gave 4 stars as opposed to 5 was Responsiveness - this was during the planning phase, due to the fact that I sometimes had to call several times before having a call returned. This was a great boutique hotel and I enjoyed my stay in the bridal suite!
Maria Sent on 06/10/2013

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They made our wedding planning easy an fun. Was a blast working with everyone .
Melissa Sent on 06/09/2011

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Amy was absolutely the best to work with. She was extremely helpful and flexible and our wedding wouldnt have been possible without her. We did have some initial difficulties with the room block process but everything else was excellent.
Jessica Sent on 11/01/2008

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Exellent all around
Sy Sent on 01/08/2016

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Our wedding had many out of town guests arriving and staying for a few days in the area. We were looking for accommodations within a reasonable budget and close enough to our venue where a shuttle service would be provided. We looked at a few options, and chose the Westminster Hotel in Livingston. Their rooms were modern, clean and spacious. Loretta worked with us on our contract and proved to be a very supportive and helpful liaison. The night of our wedding, we chose to sleep at the hotel due to a brunch being conducted in our honor in the area. We were welcomed and put at ease for the evening until we were ready to check out. Thank you guys for helping us relax on the night of our wedding.
Katie Sent on 06/24/2013

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I would definitely recommend this venue for both your ceremony and reception. Everything was incredible and I can't tell you how many compliments we got on the food and desserts. We did the Venetian table and it was a huge hit with everyone later in the night. For the price you're paying, it is definitely worth it. Our bridal attendant was fantastic and Jennifer the Director of Catering was very helpful and answered all of our questions in a timely fashion.
User1696883 Sent on 07/06/2014

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The overall experience of our wedding was excellent. In spite of a few minor issues, we and our guests had a wonderful time. The food was excellent and the hotel delivered on just about everything they said they would. Any small criticisms were accepted professionally and with the intent to make future events even better. The hotel venue was elegant and all our guests had a great experience (especially important since about half of our 125 guests stayed the night). One thing to always check ahead of the event: the AV equipment provided by the hotel to ensure it works right. Ours did but it required adjusting prior to the event. Amy, our wedding coordinator from the hotel, was very accommodating and tried to provide everything we requested.
User1940030 Sent on 11/25/2014

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Overall I found that the Westminster was a great place to have my wedding reception. Amy was a pleasure to work with and although there were a few kinks, she did such a great job in trying to keep me stress free on the day of the event.
Faith Sent on 06/20/2010

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Overall I was very satisfied with the services provided by The Westminster Hotel. The food was a huge hit with my wedding guests. The Director of Catering was very helpful and responsive. My only complaint was that the wedding attendant was not easily accessible for most of the afternoon and evening. I had expected her to check in with me while I was getting ready so I could go over a few requests with her but I didn't meet her until right before the wedding ceremony. She was helpful during the picture-taking time after the wedding and at times during the reception. Otherwise, all the other staff members were helpful and the location was terrific.
Preeti Sent on 08/21/2014

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Venue is beautiful and has a lot of great amenities to offer. Our favorite thing about this venue was their amenities, services and professionalism.
Crista Sent on 06/26/2014

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Our event went well, the planning up to the week of was great. However the front desk lost my last payment check and I received no explanation. The food at the event was great, everyone commented on how hot and good it was, however they completely forgot to put out the dessert cakes, both of these that were on our menu. I did complain and they are giving me two cakes but my guest did not get to try them and it was embarrassing that we had a printed menu and people were expecting desserts they never got. I wish I would have noticed that day so my guests could have enjoyed but I did not.
Jaime Sent on 10/28/2008

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The Westminster Hotel is a beautiful place in Livingston NJ. We had a beautiful day. One of the great things about it is that you will be the only couple getting married. They are making several upgrades to the outside of the facility as well which will make for beautiful outside pictures.
User1259043 Sent on 07/26/2013

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We were very dissappointed with our wedding at the Westminster Hotel. Getting responses to our questions was always a hassal and in fact we had a few appointments where we made plans to bring our vendors over to discuss details and there was no contact there for us to talk to. The wait service did not give our guest the options that we agreed upon and there ended up being a lot of wasted food because of this and when our guest asked to bring it home they denied them boxes. They also took away the Chocolate cover pretzles and apples we gave out as favors. The bartenders were really rude and one of them told my cousin she could not have a drink because she was ugly. A lot of the things we agreed upon when booking at the Westmisnter never happened the day of our wedding either. We're so happy that our wedding is over with and we no longer have to deal with the Westminster, as sad as it is to say.
Elizabeth Sent on 10/02/2012

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I had my wedding reception at this location and was looking forward to a wonderful meal and evening. The planning went smoothly with one glitch that my coordinator left the company mid-planning and no one told me until I questioned around after unanswered emails. This was early on though, so no harm done.

Our tasting was phenomenal - the chef came out and spoke with us, we tried a variety of foods and they took great care of us. However, the night of the event the food was well below par. The steak and salmon were placed on cutting boards with no attendants or heat lamps. By the time the 5th person got to the salmon to cut a piece it looked like a mess. All the food was cold by the time the second half of the tables were called up.

I had cupcakes at the event and a few dozen left over but was told they could not wrap them up for us to take home because they threw away the container.

They were very understaffed - always a long line at the bar (note - my event had only 60 people) and I had to ask 5-6 times to get the lights turned down. We were dancing in bright lights for most of the night.

When they packed up my decorations that I carefully delivered all wrapped up in bubble wrap and paper, everything was thrown in boxes - a glass piece was broken and a few small items were missing.

To top it off, I left my after party dress at the hotel in the bathroom and called back the day I left to see if they could retrieve it for me and they said they hadn't found it.

I was very pleased with our suite which was complimentary with our room block. However, our room block was spread throughout the entire hotel on all 3 floors - not in a block as I'd imagined.

Overall I was very disappointed as our expectations were not at all met. While we didn't let these small things bother us the night of, many guests had complaints about one thing or the other. Unfortunately, I would not recommend this venue for a large event.
Paola Sent on 10/28/2015

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I regret ever booking with the Westminster Hotel/ Glazier Group catering. It is a painful experience that I wish I could take back.
1. Coordinator was changed not once but 3 times! Our 1st coordinator was nice, but a few months before the wedding I emailed her only to find out she was no longer with the Westminster. We never received an alert of what was happening instead we had to find out who our new coordinator was. Furthermore, we had to undergo the same process of explaining every detail, food tasting etc.. 3 months before the wedding, same thing, the coordinator was no longer with the Westminster, I had to contact Jennifer Cooper who assured me everything would be ok. It was not.
2. My plan to wed under the gazebo as talked about with the 2 prior coordinators never happened. One day before the wedding I went to the hotel to drop off all of our goodies. There I noticed that the outdoor place where the ceremony was going to take place the tree was dead!!! I was also assured from previous coordinators that the outside bloomed beautifully and there was no need to have an alter. So, there was no plan B for indoor wedding. 3. Although I was assured there was no need to pay for an alter and no plan B. The day before the wedding we had to call a florist to make some “magic” happened. $500.00 which we had to pay. The alter looked terrible, tacky and cheap! We asked for the WM to assume the cost, but instead we got a nasty attitude from Matthew the CEO who told to my mother-in-law “what are you an outside townie coming in and trying to save the day.” We were floored and disgusted with his attitude. At this point we were afraid to say anything else in fear that they would mess up even more our wedding. 5. The testing? Don’t bother, you won’t get the food you actually picked. I asked for the chicken on the bone and asked “will this be the chicken my guest and I will get?” Yes! I was assurBut the chicken was far from what I had in both tastings.
Teresa Sent on 10/17/2019

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HORRIBLE wedding experience

HORRIBLE HORRIBLE HORRIBLE. I can’t begin to describe how unprofessional this place is. Do not be tricked into staying there or using them. I wish I dug into before setting up a room block for my wedding because it turned into a complete nightmare with no resolution. They pulled a classic bait and switch to get us to encourage our guests to book there (at a more expensive nightly rate than the Wyndham hotel nearby) and ultimately turned out to be the most dishonest, disorganized and unprofessional establishment I’ve encountered.

- We directed our guests to stay at the Westminster since we organized an after party at the bar/restaurant on their property, and after their staff confirmed the event and all the details with us and gave us the greenlight to let our guests know. We pre-arranged the party, and all was confirmed by their events staff. Then, 35 days before our wedding, we received an email saying the bar/restaurant had been closed and they cancelled all booked events. We franticly replied asking what the alternative options were and had to provide screenshots to remind them that they confirmed our event because THEY FORGOT! They then IGNORED all of our calls and emails for over a week and when we eventually escalated it to the hotel’s general manager, they offered to shuttle our guests to a nearby local bar (no disrespect to the bar, but it was not an appropriate alternative) or said they could set up a BYOB room in the hotel, and give us paper cups. BYOB is not a sufficient alternative to a wedding event! Elizabeth and Juliana were incredibly unresponsive, rude and unapologetic through the whole ordeal and didn’t seem to care that we were customers. Even after WE OFFERED TO PAY for a more suitable atmosphere (i.e. booking a banquet room) they still did not reply to our emails and calls. Who behaves that way and handles a wedding event that way?

On top of it all, our guests had several issues when trying to book rooms with our reservation code. When I raised it to the hotel and provided proof that they were not accurately keeping track of our guests (I even escalated it to the general manager) they implied that our guests were the problem or that we were making the errors up. They never once took accountability for the incompetence of their reservations process. Ultimately, we had no idea how many of our guests actually stayed at the hotel since the hotel did not group them correctly. We would have loved to leave gift bags as we did at The Wyndham but weren’t able to because we had no estimate for the number of people staying.

When we finally arrived for the stay, the entire bad experience snowballed. We were locked in our room because of a faulty door, woken up first thing in the morning by cleaning services demanding access to our room, had MULTIPLE guests complain about the rudeness of the staff, and had one of our guests drive hours home because the hotel “lost” their reservation.

Also, THE POWER WENT OUT while getting hair and makeup done.

Yes, I paid full price and no we did not get an apology for any of the above when checking out.

AVOID. AVOID. AVOID. Do not buy their sales pitch under any circumstances. The Wyndham and Hilton are nearby and guests who stayed there had pleasant experiences.
Linda Sent on 10/28/2015

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Proceed with Caution!
My son got married on June 12th at the Westminster Hotel. Planning a wedding is stressful enough…no one should have to endure the last minute chaos that we did.

To begin, my son and daughter-in-law had three wedding coordinators – the first two were fired and the third was Jennifer, the Director of Catering. While they had been planning an outdoor wedding, the day before they the ceremony they found out that the large, prominent tree – where their wedding ceremony was to take place – was dead! The area looked terrible. I called Matthew Glazier, President of the Glazier Group who manages special events for the Westminster. He was rude and obnoxious. No apologies, just aggression. When I suggested that the Westminster set up a floral canopy or Chuppah away from the dead tree, he said, “If that’s what you want, you’ll have to find it, rent it and have your own people set it up. We won’t help.” Remember, this is the day before the wedding! Then Glazier continued, “Are you one of those out-of-town relatives?”

Bottom line…
While every event has some issues, please take note of the following:

• When arriving at the Westminster, some of our guests were told that there was no wedding at the hotel. Our guests were sent to a different hotel on Route 10. When they returned to the Westminster, the ceremony had already started.

• We ordered a round wedding cake and got a square one.

• Three tables of seating cards were not displayed – 30 guests didn’t know where to sit.

• Our candlesticks and personal decorations had been thrown out without consulting us and all of the personal items in our ladies’ room grooming basket had been given to the staff.

• We ordered an Asian food station for at the cocktail hour but it was not included.

• We were charged $500 to have a plain, white drape set up for the ceremony.

• We were then overcharged $500 for the actual ceremony. It took over two months for them to reimburse us!
Michelle Sent on 07/19/2013
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Just awful! After speaking with the wedding hotel booking agent we were pleased at first. The rooms seemed affordable for our guests and we were told that the bar would be open late night for our guests to have an after party after our wedding and that it would stay open even later than usual because there were two weddings staying there. WRONG!! As we got closer to the wedding some of our guests started seeing rooms available for much less than our "special rate wedding block" after they already had rooms booked. This was very embarrassing after telling our guests that they were getting a special rate. Then halfway through our wedding my husband got wind that the bar was actually closing early because it was a holiday and he was never told to stay open late. My husband spent 15 minutes at his own wedding on the phone with this ruthless Strip House manager who actually told him not to tell him how to run his business! Now our many guests who were staying here had to come back to see it closed. Both of us have worked in the restaurant industry and we both agreed that this awful restaurant manager could have bartended himself for an hour to fulfill these promises that were made to us from the hotel. There was another wedding staying here this night as well and they got screwed as well. To top it all off when my mother was checking in (the mother of the bride no less) as she started walking away she overheard the front desk women say, "This is why I hate weddings!" We were told that we could take our beers that we had to buy before getting there outside to a patio but then got yelled at two times for being to loud for other guests! Terrible and very embarrassing after we gave the hotel all of this business! The only positive was that the shuttles were timely and the transportation girl was helpful. Most hotels give you a free night stay for having guests book but they told us not unless we had 25 rooms booked. Still very disappointed!
Dave Sent on 07/23/2012
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I was married last month at the Crystal Plaza up the street from the hotel and had the most amazing wedding. I had my room block of 110 room nights as well as my rehearsal dinner for 75 people and brunch for 100 people at the Westminster Hotel. If you plan on getting married at the Crystal Plaza or another local venue - LOOK INTO ANOTHER HOTEL OPTION! The whole weekend they were under staffed, there were no bellmen to help guests with their bags and always a line at the front desk. This was compounded by the fact that half of guests had to keep coming back down and get their room keys reset. They promised much up front that they did not deliver last minute and with my back against the wall the hotel started piling on the additional charges. They charged us over $600 in additional fees last minute for items that were discussed at length and were previously “included”. Do not trust what their incompetent and poorly communicative staff tell you, everyone has a different story and none of them communicate with each other. Avoid the hotel at all costs. This is the ONLY thing about my wedding weekend I would change. My wife and I travel a lot, both for work and for pleasure. I have never written a review like this about a hotel and still cannot fathom how dishonest and dismissive the staff and hotel’s General Manager were about the entire situation. The Westminster Hotel is a second rate establishment and I sincerely hope people reading my review do not dismiss me as someone looking for vengeance, but rather a trusted advisor who made this mistake first so others don’t have to.

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