Westin O'Hare Reviews

Reviews

• Kasey W. Sent on 03/30/2023
  5 out of 5 rating

  5.0
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    5.0
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    5.0
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    5.0
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    5.0 out of 5 rating
    5.0

  A Dream Wedding at The Westin O'Hare

  The wedding team at The Westin O'Hare was wonderful to work with from the start of our planning process until the big day! Jessica P. made the booking process seamless and was so helpful in working out the details of our event contract. Lasandra B. was an incredible asset to us along the way and ensured that our vision came to life! She put so much time and effort into making our day special and we are forever grateful. The Grand Ballroom was a stunning backdrop for all of our friends and family to gather and celebrate with us. During our reception, the service was exceptional and everything came together just as we imagined.

  The wedding team at The Westin O'Hare was wonderful to work with from the start of our planning process until the big day! Jessica P. made the booking process seamless and was so helpful in working out the details of our event contract. Lasandra B. was an incredible asset to us along the way and ensured that our vision came to life! She put so much time and effort into making our day special and we are forever grateful. The Grand Ballroom was a stunning backdrop for all of our friends and family to gather and celebrate with us. During our reception, the service was exceptional and everything came together just as we imagined.
• Kristel B. Sent on 07/11/2022
  5 out of 5 rating

  5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0

  Westin O'hare Dream Wedding

  Having our wedding at the Westin O'Hare was our dream wedding. The process from planning to the actual wedding was amazing. It all started with Jessica. From the very beginning, Jessica was so responsive to our questions. She stayed later than her usual work time to give us a tour of the Grand Ballroom and Guest Rooms She was a big part of us choosing Westin O'Hare in the first place. No matter what questions we asked, she was able to find us an answer.
  
  Since we had to postpone our wedding one full year due to the pandemic, Westin O'Hare reassured us and help eased our minds. They honored everything we had on the prior contract. This was great because we heard of things not going to plan on other weddings we attended.
  
  On the actual wedding day, everything was perfect. Jessica and the staff made sure everything was perfect. Jessica especially would check on us and gave us the time to take it all in and enjoy.
  
  We truly appreciate everything Jessica and the Westin O'Hare staff did for us and recommend them to everyone!

  Having our wedding at the Westin O'Hare was our dream wedding. The process from planning to the actual wedding was amazing. It all started with Jessica. From the very beginning, Jessica was so responsive to our questions. She stayed later than her usual work time to give us a tour of the Grand Ballroom and Guest Rooms She was a big part of us choosing Westin O'Hare in the first place. No matter what questions we asked, she was able to find us an answer.
  
  Since we had to postpone our wedding one full year due to the pandemic, Westin O'Hare reassured us and help eased our minds. They honored everything we had on the prior contract. This was great because we heard of things not going to plan on other weddings we attended.
  
  On the actual wedding day, everything was perfect. Jessica and the staff made sure everything was perfect. Jessica especially would check on us and gave us the time to take it all in and enjoy.
  
  We truly appreciate everything Jessica and the Westin O'Hare staff did for us and recommend them to everyone!
• Nicole T. Sent on 09/28/2021
  5 out of 5 rating

  5.0
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    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0
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    5.0 out of 5 rating
    5.0

  The best team at the Westin O'hare!

  Having our reception at the Westin was the best decision of our wedding. I have nothing but praise for all the work everyone at this hotel did to make our reception perfect. Jessica P was who we worked with for the majority of the planning and BOY was she great! So responsive and detailed and not to mention so pleasant to work with. She was so nice. I know for a lot of brides responsiveness is important so we don't freak out for too long or working with someone nice so you don't have bad energy. I had none of those worries while working with Jessica. We also had a special request for an ice cream sundae bar and they executed it perfectly. Jessica made sure we got the green mint chocolate chip we requested which I thought was very nice. The food was great also! All our guests said they enjoyed their meals. The whole team on the wedding were so accommodating. Also this holel just recently renovated their rooms so everything in this hotel is very clean and pretty and modern! One of the main reasons we chose this venue was because the grand ballroom was very elegant and formal with tall ceilings. The renovated hotel was an added bonus! 100% recommend!

  Having our reception at the Westin was the best decision of our wedding. I have nothing but praise for all the work everyone at this hotel did to make our reception perfect. Jessica P was who we worked with for the majority of the planning and BOY was she great! So responsive and detailed and not to mention so pleasant to work with. She was so nice. I know for a lot of brides responsiveness is important so we don't freak out for too long or working with someone nice so you don't have bad energy. I had none of those worries while working with Jessica. We also had a special request for an ice cream sundae bar and they executed it perfectly. Jessica made sure we got the green mint chocolate chip we requested which I thought was very nice. The food was great also! All our guests said they enjoyed their meals. The whole team on the wedding were so accommodating. Also this holel just recently renovated their rooms so everything in this hotel is very clean and pretty and modern! One of the main reasons we chose this venue was because the grand ballroom was very elegant and formal with tall ceilings. The renovated hotel was an added bonus! 100% recommend!

  Westin O'Hare's reply:

  Congratulations to you and Randy on your wedding! You both were absolutely stunning and also just a pleasure to work with to ensure all your details and vision came to life! Thank you for the kind words and for choosing to host your wedding here at The Westin O'Hare!
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• Sana S. Sent on 06/10/2022
  5 out of 5 rating

  5.0
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    5.0
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  A venue that has it all...

  If you want a wedding that has it all, then you have to choose The Westin O'hare for your venue!
  From the moment we entered the grand ballroom, seeing the elegant chandelier to the beautiful spacious hall itself we knew the Westin was for us!
  The process of booking and planning was so easy thanks to our event manager Jessica who was extremely helpful and guided us through the whole process. The staff at the Westin were also really friendly! They did a phenomenal job and made sure our program went smoothly. My out-of-town guests were so happy with their stay at the hotel. They found it so convenient that they provided a shuttle to o'hare. The Westin really had it all, and to this day we get compliments about our wedding!

  If you want a wedding that has it all, then you have to choose The Westin O'hare for your venue!
  From the moment we entered the grand ballroom, seeing the elegant chandelier to the beautiful spacious hall itself we knew the Westin was for us!
  The process of booking and planning was so easy thanks to our event manager Jessica who was extremely helpful and guided us through the whole process. The staff at the Westin were also really friendly! They did a phenomenal job and made sure our program went smoothly. My out-of-town guests were so happy with their stay at the hotel. They found it so convenient that they provided a shuttle to o'hare. The Westin really had it all, and to this day we get compliments about our wedding!

  Westin O'Hare's reply:

  Thank you so much for choosing The Westin O'Hare! So happy to hear the wonderful feedback! We truly pride ourselves on our beautiful spaces as well as providing exceptional service for a once in a lifetime event! Thank you!
• Anum Sent on 01/14/2008
  4.9 out of 5 rating

  4.9
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    5.0
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    5.0
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    4.5 out of 5 rating
    4.5
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    5.0 out of 5 rating
    5.0

  The Westin O'Hare is a beautiful place to get married at. It has the best service and staff. THey are helpful and attentive. Sure it was a little pricey, but the excellent service is worth it. Their banquet hall is spacious and can seat from 5-1000 people. Their is ample parking for all the geusts as well. Overall, the atmosphere and service really do add up and make it well worth the money.

  The Westin O'Hare is a beautiful place to get married at. It has the best service and staff. THey are helpful and attentive. Sure it was a little pricey, but the excellent service is worth it. Their banquet hall is spacious and can seat from 5-1000 people. Their is ample parking for all the geusts as well. Overall, the atmosphere and service really do add up and make it well worth the money.
• Jessica R. Sent on 07/16/2022
  4.8 out of 5 rating

  4.8
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    5.0
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Wonderful Planning Team

  Jessica, Shelby, Angela, Larry & the entire team at the Westin helped make our dream come to life. They worked together to ensure that we had every detail covered for our wedding weekend. With over 70 hotel rooms for our party, rehearsal, wedding and morning brunch - it all went smooth and coordinated wonderfully. I highly recommend the Westin for your future events.

  Jessica, Shelby, Angela, Larry & the entire team at the Westin helped make our dream come to life. They worked together to ensure that we had every detail covered for our wedding weekend. With over 70 hotel rooms for our party, rehearsal, wedding and morning brunch - it all went smooth and coordinated wonderfully. I highly recommend the Westin for your future events.
• Mary Sent on 11/10/2008
  4.8 out of 5 rating

  4.8
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    5.0
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    4.0 out of 5 rating
    4.0
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    5.0 out of 5 rating
    5.0

  Kelly at the Westin was awesome in helping us make our day perfect. The ballroom looked so beautiful with the flowers and the lighting (provided by the dj). The food was delicious--we are still getting compliments on how good it was. the only bad thing that i can say about it is that the room was ridiculously hot and we had to ask 3 people to get it cooled off before we noticed a difference. Otherwise, great venue, great party

  Kelly at the Westin was awesome in helping us make our day perfect. The ballroom looked so beautiful with the flowers and the lighting (provided by the dj). The food was delicious--we are still getting compliments on how good it was. the only bad thing that i can say about it is that the room was ridiculously hot and we had to ask 3 people to get it cooled off before we noticed a difference. Otherwise, great venue, great party
• Maribel Sent on 09/06/2007
  4.5 out of 5 rating

  4.5
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    5.0 out of 5 rating
    5.0
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    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5
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    4.5 out of 5 rating
    4.5
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    4.0 out of 5 rating
    4.0

  We had our ceremony and reception in the LaSalle Ballroom at the Westin O'Hare, the set up for ceremony and reception were both absolutely beautiful. Cocktail hour was wonderful, it's a great advantage on having all done in one place not only for the bride and groom but for the guest as well... Our food was delicious, through the planning and the day of there were a couple of glitches but nothing and no one is perfect! I wish I could do it all over again....

  We had our ceremony and reception in the LaSalle Ballroom at the Westin O'Hare, the set up for ceremony and reception were both absolutely beautiful. Cocktail hour was wonderful, it's a great advantage on having all done in one place not only for the bride and groom but for the guest as well... Our food was delicious, through the planning and the day of there were a couple of glitches but nothing and no one is perfect! I wish I could do it all over again....
• Mary Sent on 06/02/2008
  3.4 out of 5 rating

  3.4
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    3.0 out of 5 rating
    3.0
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    3.0 out of 5 rating
    3.0
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    4.0
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    2.0 out of 5 rating
    2.0
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    5.0 out of 5 rating
    5.0

  I have no complaints, however I do not think they did a better job than any other banquet hall would do. I used this as my reception venue, and I got a discounted block of rooms for my guests, and free rooms for my husband and I, and both of our parents. They were flexible with exchanging things, for example I wanted to bring in my own cake, so instead of them supplying the cake, I got a Martini bar for the cocktail hour.

  I have no complaints, however I do not think they did a better job than any other banquet hall would do. I used this as my reception venue, and I got a discounted block of rooms for my guests, and free rooms for my husband and I, and both of our parents. They were flexible with exchanging things, for example I wanted to bring in my own cake, so instead of them supplying the cake, I got a Martini bar for the cocktail hour.
• Donna Sent on 06/26/2017
  2.2 out of 5 rating

  2.2
  • Quality of service
    2.5 out of 5 rating
    2.5
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    3.0 out of 5 rating
    3.0
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    2.0 out of 5 rating
    2.0
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    1.5 out of 5 rating
    1.5
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    2.0 out of 5 rating
    2.0

  Staff difficult to work with. Some staff seemed annoyed at questions asked and never explained the options available. My suggestion would be to develop a booklet to explain the services available so we could make a better choices. The wait staff during the reception were exceptional and accommodating. Andre was very good and helped make the seating better for us.

  Staff difficult to work with. Some staff seemed annoyed at questions asked and never explained the options available. My suggestion would be to develop a booklet to explain the services available so we could make a better choices. The wait staff during the reception were exceptional and accommodating. Andre was very good and helped make the seating better for us.