West Point Tours Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
37 reviews
Recommended by 95% of couples
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Quality of service 4.7 out of 5 rating4.7
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.7 out of 5 rating4.7
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Faye Sent on 11/14/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Wedding Transportation!
Really enjoyed working with West Point Tours for our wedding transportation! They really came through for me for their willingness to shuttle our guests from one location to another that is 40 minutes away. Michele is very easy to work with and prompt in responding. She is also quick to resolve issues or schedule changes and was flexible in responding and working with us when there was a potential same day location change (which thankfully did not end up materializing). All our drivers were prompt and courteous - no issues or delays!! -
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Isabel Sent on 11/14/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great guest transportation!
Mary was very communicative and helpful with planning our guest transportation. Guests mentioned that the bus was clean, on time, and the driver was great. This helped us have a seamless experience and our guests were able to have a safe mode of transportation to and from the reception. -
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Christa Sent on 06/14/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Transportation Service!
An incredible transportation service for the Hudson Valley! My husband and I used West Point Tours for transportation to and from our wedding venue, and we were extremely pleased with their efficiency and professionalism. (Not to mention their patience when my husband and I were late getting on the bus at the end of the night!) Overall, I’d highly recommend West Point to anyone in need of transportation for a large group! -
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Kristine Sent on 12/11/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
December wedding transportation
Our wedding was last weekend and we used West Point Tours for our shuttle transportation. Our driver was excellent, the charter bus was beautiful and clean, and both trips were punctual. Having transportation go smoothly was a big priority because we had a lot of out of town guests. Thanks for helping to make our wedding day feel seamless and stress-free! -
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Tracy Sent on 10/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very professional and easy
We had a great experience using West Point Tours for our wedding. Mary was very easy to communicate with. She even reached out to us a few weeks before our wedding because they became aware of a road closure that would impact our route, so we could adjust our departure time for our guests accordingly. I really appreciated her being proactive about this! Our drivers Colleen and Dee were also excellent. The school buses we chartered were clean, air conditioned, and comfortable. -
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Thomas Sent on 12/04/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Seamless Transportation
Mary was a pleasure to work with. She coordinated the logistics (two different hotels with different numbers of guests, additional drop-off location for afterparty) perfectly. The drivers were prompt, professional, and courteous, and the buses were clean and comfortable. Great experience. -
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Kaitlyn Sent on 04/02/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience!
We had an excellent experience with West Point Tours. We used one 49-passenger bus for our entire wedding. Mary was so helpful and responsive throughout the whole planning process. She helped us figure out our transportation schedule for the day. The bus made several trips throughout the day and the timing was perfect for all of the scheduled trips. We used the bus to transport the bridal party to and from the church, as well as a shuttle for our guests from the hotel to the venue and back to the hotel at the end of the reception and the end of the after-party. George, our driver, was so friendly and accommodating. The bus was clean and the perfect size. We highly recommend West Point Tours! -
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Jaclyn Sent on 09/14/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Easy and stress free!
We hired West Point Tours for the transportation for our hotel guests to and from our wedding reception. I was not personally on this coach bus, but my guests all said the coach bus was clean, prompt and there were no issues. My communication with Stacey from the initial contact to the day of the wedding was very thorough. Stacey was very communicative and responsive. Highly recommend! -
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Kristen Sent on 02/11/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent buses for wedding reception!
West Point Tours provided the bus transportation to and from our wedding. They were prompt, professional, and just really nice people to work with! If you're looking for a vendor to help with transportation, they are a great value! -
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Brittany Sent on 11/26/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reliable & Easy to Deal with
My worst wedding nightmare is that our guests would be stranded either at the hotel or at the venue at the end of the night. Luckily, neither of those happened since we hired West Point for transportation. They were very easy to deal with and responsive to all questions and concerns I had. We hired 1 school bus, which completed 2 runs since my venue and hotel were very close. I did not personally take the shuttles, but I know my guests were all there for the ceremony on time and no one was left stuck at the end of the night. I would recommend West Point to anyone in this area. Their rates were reasonable and they will handle all of the logistics, leaving you to focus on the most important thing - getting married! -
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Beth Sent on 09/10/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend
Easy to work with and professional -
Quality of service
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Liany Sent on 07/31/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional!
Thank you to West Point Tours for taking our guest from hotel to venue. Arrived on time and very professional. -
Quality of service
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Jen S. Sent on 01/19/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding transport
West Point provided two school buses for transport from hotel to venue and back. It was great they had this economical option. They were responsive and flexible as things changed. Highly recommended. -
Quality of service
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Caitlin Sent on 12/13/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most fun bus ride
We used West Point tours to transport our guests to and from our wedding reception and they were fantastic! The staff were reliable, easy to communicate with through the booking process and organized. Our drivers were friendly and helped to keep everyone's spirits high, playing music we requested and planned for the rides! ! Would highly recommend. -
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Test Sent on 12/28/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't say much as to the experience of the bus ride/service but none of my guests complained. They thought the school bus with AC was pretty cool/different (and obviously cheaper than a normal coach bus!) However, in terms of planning the multiple stops and times for pickups and dropoffs, they were very responsive! everyone got to their location and they were on time even though there was expected to be traffic due to multiple college graduations and it being memorial day! would highly recommend as they are fairly priced and reliable versus others in the area -
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Jessica Sent on 11/05/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Phenomenal experience on our wedding day. We got married on Sunday, October 15, 2017 at Red Maple Vineyard in the Hudson Valley. We booked 2 school buses through Julie at West Point Tours to pick up our guests at Courtyard Poughkeepsie and Hampton Inn New Paltz, to transport them to and from Red Maple Vineyard. Julie was very helpful in assisting us figure out what times the buses needed to arrive and depart, and was very patient with how many changes I made to the schedule. We also mailed in 2 bus signs to be placed on both school buses to help guests find which bus to take. Julie sent us the names and cell phones of both drivers, which we gave to our bus captains. On the day of the wedding everything went so smoothly and as promised. The drivers were was on time, the signs were on the buses, and it was a terrific experience. We almost booked a transportation coordinator, and it saved us about $1,000 to just book the buses and create the schedule ourselves. So glad we did! The school buses worked great, but if you have a long ride, their coach buses were also quite affordable. Highly recommend Julie and West Point Tours! -
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Caroline Sent on 09/14/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great company to work with. I heard horror stories from brides on other transportation companies, but I always received prompt replies to all communication leading up to the wedding, and everything with our shuttles went smoothly. -
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Ruta Sent on 07/12/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We booked three school buses to take guests from Kingston, NY, to Kerhonkson, NY, for our wedding on 7/9/2016 and had one stay one as a night shuttle. The night shuttle made round trips from the venue back to Kingston at 11 pm, 12:30 am, and 2 am. The buses were clean and comfortable and arrived to the venue on time for the ceremony. The night shuttle ran only a few minutes behind but it wasn't a big deal -- we were all having a great time and no one wanted to leave the reception anyway. I would recommend West Point Tours in a heartbeart! -
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Diana Sent on 06/07/20165 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used WPT for our round trip transportation between the venue and the hotels, as well as for my family going to and from the house and the venue. WPT was great to work with. I had a lot of changes in our itinerary with pickup times and number of passengers, and they were professional and understanding throughout all the changes. Julie was a pleasure! If you're marrying in the Hudson Valley, I highly recommend them! The drivers were all professional and friendly. -
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User6148721 Sent on 02/18/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Pleasure to work with! From making arrangements with Margaret & Julie in the office to the amazing drivers who made sure all of our guests made it between venues, West Point Tours helped our wedding weekend flow perfectly. It was a relief not to stress over transporting everyone. THANK YOU WPT!!! -
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Andrea Sent on 01/23/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Julie was great to work with and the driver on the day of was punctual and got our guests exactly where they needed to be when they needed to be there! Would highly recommend. -
Quality of service
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Patricia Sent on 11/02/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Julie was our contact at West Point Tours, she was great!
They were on time and very nice buses and Ralph the head driver was awesome.
I would highly recommend them We used three coach buses to bring wedding guests from middletown hotels to FEAST at round hill. -
Quality of service
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Christine Sent on 09/07/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience! We had a charter bus that brought our guests to and from the hotel and reception. We were very pleased with the timely service and professionalism. The bus was beautiful, clean and new. Our guests were very impressed and comfortable. We highly recommend them! -
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User2135572 Sent on 05/17/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We hired West Point Tours to transport our guests to and from our wedding venue. They were on time, affordable, and flexible. The bus driver even hung out for a few extra minutes to make sure every last guest that needed a ride back to the hotel got one!
We were very happy with their service and would absolutely recommend them to a friend. -
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Barbara Sent on 11/09/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very easy to arrange transportation for my September 2014 wedding at Bear Mountain, even when we had to make changes about a month out. The bus was clean and comfortable, and the driver was polite and on-time for each of the pick-ups/drop-offs (9 in all). The only thing I heard from one of my guests was that he was not sure of the exact location for one of the drop-offs, so I would advise you to designate a person who will be riding to know the itinerary and be able to confirm locations if necessary. Though, I think this would probably be a good idea for any transportation company. -
Quality of service
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Getty Sent on 09/06/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The entire experience from start to end was great! From the emails booking the bus and the experience I had at the bridal shows all the way up the day of, I couldn't have been happier! Julie was very helpful during the booking process and we had the best driver ever! Great service at an affordable price I couldn't have asked for more! -
Quality of service
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Sandra Sent on 06/22/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We contracted with this company for transportation from our hotel to/from the venue. The bus company was easy to work with. When several weeks prior to the wedding we extended the wedding reception time they were happy to accommodate the time change without increasing the price. The bus arrived as scheduled to take guests to Round Hill. They left promptly as scheduled and arrived on time. The return trip to the hotel went well also. The bus driver was kind enough to check with me prior to leaving the venue. Guests reported they had a good time and were happy with the service. -
Quality of service
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Lisa Sent on 05/11/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Total dream to work with - our drivers were incredibly accommodating. We got married at West Point and had 2 shuttles for the wedding party and guests to get to Round Hill and back. They were there and ready on time. I would recommend them to anyone hosting an event in the area. -
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Caitlin Sent on 10/08/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used West point Tours to shuttle our guests from the hotel to the venue. This was one aspect I was most worried about b/c I didn't want them to be late or for people to be left behind. Quite the contrary, the shuttle buses made transporting our guests so simple. Everyone was so happy they could drink and have a good time and not have to worry about driving. They were a great add-on to our day. -
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Cathy Sent on 07/18/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had a great experience with West Point Tours. I was actually SHOCKED at how exactly on time the bus schedule was. The first bus of guests arrived at 5 PM on the dot and the second did at 5:30 PM exactly. Moving 100 guests is not an easy task, but our driver managed to get everyone on and off the bus quickly and efficiently. Well done! -
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Marissah Sent on 10/18/20244.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fall 2024 Wedding
Overall, we had a great experience working with West Point Tours. We worked with Jeanne to rent a 44 passenger school bus for our wedding in the Hudson Valley. Jeanne let us know when we initially called that our wedding weekend was a busy fall weekend, so we should book asap to confirm. This was a helpful tip and we booked right away.
Our bus schedule was complex as it had multiple hotel stops in advance of the wedding ceremony and after the reception. We did hear that the bus driver actually missed a stop in advance of the wedding, so we did have to delay the start time and a handful of guests were late to the wedding. However, everyone ultimately got to where they needed and people appreciated the service. We had a really fun bus ride on the way to our after party and I enjoyed speaking with the driver. He was very kind and shared sentiments that our DJ / wedding sounded really fun. I’d definitely recommend if you have a larger wedding and concerned about how people are going to get to / from a wedding. They will work with you and help solve this logistical challenge! -
Quality of service
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Rebecca Sent on 10/02/20174.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
I found this to be the most challenging piece to coordinate and West Point Tours was so responsive and flexible throughout the process. We needed to change the times and locations of our drop off/pick up a few times and they were so helpful in scheduling and confirming my details. I was also nervous about traffic and the buses showing up at the specific locations on time, but everything worked out great and the drivers were so nice. We rented two 55 passenger buses and one 23 passenger bus and I found them to be the most affordable in the area. Would definitely recommend them! -
Quality of service
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Louise Sent on 02/17/20194.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Recommended for charter buses
The best thing I can say about West Point Tours is that I barely thought about them on my wedding day. We had buses arranged to bring guests from the hotel and a nearby train station and take them back afterwards. All the buses were so on time that by the time I remembered to think about it they were already where they were supposed to be. It made the whole evening so much more enjoyable for us and for our guests! Arrangements were easy and gratuity was included in the quote so we didn't have to worry about that either -
Quality of service
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Ryan Sent on 05/30/20164.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
We used this vendor to shuttle guests to and from our wedding reception. Arranging the service was hassle free and on the day of they were on time in picking up our guests. -
Quality of service
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Caitlin Sent on 10/15/20184.2 out of 5 rating4.2-
Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
Great Value!
I needed a shuttle service from our hotel (Poughkeepsie Grand), and our venue (Bad Seed Cider Co). I knew I didn't want a coach bus so I contacted West Point Tours knowing they offer school buses. The woman I worked with via email was prompt with her responses and easy to work with.
Of the 10+ companies I contacted, this was the only one with a VERY reasonable rate. Although many wedding guests ended up driving (as it wa sa local wedding), we have about a dozen take the bus to and from the venue without issues.
The driver was professional, friendly and most importantly, a good driver as all trips to and back went without incident. -
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Lindsay Sent on 10/31/20172 out of 5 rating2.0
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
Transportation can be logistically complicated, and I really wish that we had a better experience with West Point Tours, but I wouldn't recommend them to anyone. They were available on our date and one of the lowest prices available, and had worked at our venue (Red Maple Vineyard) before, so we felt comfortable that they'd know what they were doing. Unfortunately, this was not the case. We had the buses pick up from 2 hotels, both on Route 9, and the bus drivers didn't know where they were going and couldn't make a U-Turn on 9 to go North towards our venue. They kept pulling into random parking lots and attempting to turn, only to continue on and repeat. Our guests had to get up to the front and help them navigate. Ultimately what should have been a 20 minute trip to the venue took 1 HOUR (!!!), which set our ceremony behind schedule–we were ready at the venue, but none of our guests were there! The bus driver told someone it was their first day on the job–not what we were expecting at all.
When it came time to leave, one of the bus drivers left with only ~5 people on the bus, before our sparkler sendoff had even completed. (The driver received explicit instructions from us/the venue to wait). Since that bus had left, my husband's father had to go outside and find the 2nd bus to pull around, and the driver was ASLEEP!
While the price was cheaper, I suppose you get what you pay for. We had communicated with the staff very clearly ahead of time, and we're really disappointed with how transportation went on our wedding day, especially since everything else went so smoothly. I would not recommend booking them, and I'd advise West Point Tours to take this feedback into serious consideration. -
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User2330410 Sent on 09/23/20151 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
I would give 0 starts if I could. Brides do not use them!! Our contract specifically stated to stop at two hotels. One hotel was skipped all together, causing those guests to have to drive to the venue! The customer service after was terrible, with no sympathy given to the situation or the embarrassment and stress this caused us. -
Quality of service
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