West Coast Event Productions Reviews
Reviews
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3.9 out of 5 rating
3.9
36 reviews
Recommended by 78% of couples
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Quality of service 4 out of 5 rating4.0
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Average response time 3.6 out of 5 rating3.6
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Professionalism 3.9 out of 5 rating3.9
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Value 3.9 out of 5 rating3.9
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Flexibility 3.9 out of 5 rating3.9
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Cheri Sent on 09/22/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Grand gala
August 31, 2025, we had a large outdoor reception at our residence and had West Coast put up two tents, 20x50 & 20x20, and supply all the dining tables, linens, flatware, china, table glassware, 150 chairs, and more. West Coast worked through any and all property site challenges with extreme expertise and efficiency. The crew was very friendly and precise, always asking for my input. Wendi and DJ did a fantastic job both in person and online with all the details and selections. Austin, was wonderful as the onsite lead. Our Grand Gala we had was beautiful. Everything went smooth thanks greatly to West Coast Event Productions. We couldn't have been happier with the service and results. We highly recommend this organization. -
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Jennie Sent on 11/02/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Absolute Best
DJ and his team at WCEP were truly amazing. They were very patient with me and took the time to modify quotes for me several times. This was my first experience renting a tent and they were so helpful to guide me towards what I needed. In the end, they upgraded me to a clear tent for free, which was what I had wanted all along but could not afford. The tent, lighting and dance floor were absolutely spectacular. Big thanks to the WCEP for helping me get exactly what I wanted! I would recommend them for any event rentals you may have! -
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Spencer Sent on 10/22/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
WCEP has an amazing team! They really know their stuff. We had a large drape order and they executed our vision flawlessly. We're talking a seven hour drape set- now that's dedication! Drew takes pride in what he does and it shows. Drape will transform your venue. I can't tell you the amount of comments we got from guests saying how it was the most amazing wedding they had been to and this was partly because of the drape work that WCEP did for us. It just had the "WOW" factor which is exactly what we were looking for! Thank you Drew and team! ~S+D -
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Mukti Sent on 09/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had my wedding in my mother's backyard in Tumalo (outside of Bend). We used West Coast Event Productions Bend office for all of our rentals. I worked with Kezia and Lynne, both extremely organized, professional and quick to respond to any questions or concerns I may have had. The set up day was easy and the crew were fun and enjoyable to work with. Everything looked beautiful from the the tent, to the tables, to the lighting, to the dance floor, to the ceremony chuppah. I would highly recommend working with them to make sure your wedding runs smooth and looks beautiful. -
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Lily Sent on 08/30/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented some furniture and wedding decorations from WCEP. WCEP worked together with our caterer to make sure everything is set up the way we want it. We loved the atmosphere the rented items have created. We also had WCEP do our ceiling treatment above the dance floor and that definitely exceeded my expectations! Very pleased! -
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Kaitlyn Sent on 07/26/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect. At providing our beautiful silver table cloth as well as the awesome vintage couch thank you -
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Krista Sent on 02/04/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
West Coast Events was fantastic to work with. We had the privilege to be paired with Pat and Sara, and they are class acts. So professional, and they were so very patient with us through all our different ideas. What we ultimately came up with was beautiful! The pipe/drape, and linens made it look like our own winter wonderland. They are pro's in this business. They have a wonderful vision and execute flawlessly! -
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Janis Sent on 08/31/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jessica at WCP was a great event coordinator. The party was beautiful and everything was of the best quality. She was there for us every step of the way! -
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Kathy Sent on 07/11/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Good availability of a wide variety of quality, well-maintained functional and decor items to rent. We enjoyed the beautiful tenting, chiffon draping and linens. They were especially accommodating and expedient with weather concerns, making available and bringing in heaters and flooring last minute. Very nice to work with! -
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Liz Sent on 01/26/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
West Coast Events has the most fabulous selection of rentals in the Portland area! They have everything from high-end linens in SO many gorgeous colors, graphics and fabrics... glamorous crytal trees and crystal strands that you can hang from almost anything... Besides their huge inventory, West Coast has excellent customer service! Becki & Garta are industry pro's, and SO great to work with! Everyone at West Coast is very knowledgeable and helpful in helping you style your event, and staying within your budget. -
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Emily Sent on 01/21/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
West Coast has the most amazing rental selections in Portland, Oregon! Garda was amazing and helped us with our event decor. There were so many selections to choose from, it was so overwhelming. She helped us stay within our theme and our budget! I would highly recommend West Coast Event Productions to anyone throwing an amazing event or party! -
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Erica Sent on 09/10/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I called West Coast because I had a very difficult time with one of their competitors. I would have to say that they have the best quality, endless options and they a great knowledge base. They are busy but I see why and highly reccomend them for events of all kinds! -
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User1110179 Sent on 03/14/20134.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
I gave a vague description of my vision for my wedding (lots of candles and shimmer) and Chelsea took it and ran with it! Her first estimate was everything I could have dreamed of but not in my budget. She was super easy with helping me cut where I could and didn't even flinch when I told her I would be bringing in my own candles to save money. Her creative mind, supportive, fun nature and attention to detail helped us to create absolute stunning beauty on our wedding night. -
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June Sent on 09/26/20114.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recently had the opportunity to work with DJ and his amazingly professional crew for my brother’s wedding. It was only three weeks prior to the Sept. 17, 2011 wedding (my brother is a horrible procrastinator), and it had come down to a choice between West Coast Event Productions (WCEP) and another local Event Specialization company. My brother initially chose WCEP because they offered what he felt was a more “production” event. They suggested things to enhance his event, whereas the other company waited for us to suggest things. Boy was I ever grateful that he chose WCEP. DJ’s understanding of what my brother wanted and how he could accomplish it with changes to stay within his budget was exactly right.
My brother chose a large outdoor location that needed to be dressed to feel like a special event. The area was hilly, and expansive. Then, to make things even MORE difficult, due to the time of year, at the last minute the typical Oregon weather made our outdoor wedding event go from predicted warm and sunny to a very, very wet and dreary setting. What could have been a total disaster for 400 guests and the wedding party, turned out to be a very enjoyable event filled with lovely memories. This was all attributable to DJ and his crew. They worked tirelessly all early morning and afternoon long to ensure that, not only was the deadline met to achieve a beautiful setting, but that a last minute additional 40 x 100 foot tent was erected! And given the very stressful environment all of this activity could have caused, we felt no stress or anxiety due to the professionalism of the entire crew. This was from every single member; from Steve the lighting guy, Elena the planner extraordinaire, Foad the set up crew leader, DJ the orchestrator and yet elbow deep in doing whatever it took to get every detail perfect, to all of the other crew members.
When everything was said and done, the setting looked like it had been planned this way from the very beginning, and not with elements thrown together as it was last minute due to the dramatic change in weather. It was gorgeous.
We rented everything we wanted from WCEP, including tables, chairs, linens, food service items, tents, drapery and lighting. Even though we knew that the weekend of the wedding was one of WCEP’s busiest yet of the summer, and they had many weather related obstacles to deal with for a number of clients, the crew assigned to us made us feel like their only priority. This is the reason for the 4.5 rating on responsiveness, only because we had to be squeezed in last minute with other scheduled events, which sometimes made immediate responses impossible. This made us a little nervous given the short time frame and number of guests expected, but not to worry, the staff always came through.
We wouldn’t hesitate for a second to hire WCEP for any other future event, large or small. It is extremely reassuring to hire a company and know that no matter what, everything will be handled professionally and expertly. They MADE IT HAPPEN. -
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Stephanie Sent on 10/20/20174.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone at West Coast was so wonderful to work with! They took the time to learn my style and what we envisioned for our wedding. They had a huge selection and were able to provide us with all our rental needs. They showed up the day of the wedding on time and got everything setup in a timely manner. You could tell they really cared about our needs and everything looked beautiful the day of the wedding! -
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User1872652 Sent on 10/19/20144.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Working with Garda was fantastic! She was so professional and accommodating to many of the changes that we needed, and she is, well, the best!!! -
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Brittany Sent on 09/05/20104.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We rented air conditioners through West Coast and I worked with Jim. He was great. He set up extended times that worked with our ballroom and didn't charge us for the extra time (the ballroom was closed on sunday so he had to pick them up later) So great! I don't know what I would have done without the AC units in an old building. lifesaver! We got some good "wind" pictures too! -
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Natasha Sent on 09/06/20114.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
I worked with Lindsey who was always very helpful and responsive to my phone calls and emails. They were extremely easy to work with and would recommend them to anyone needing rental things for a party. -
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Kitty Sent on 08/07/20114.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We love West Coast Events! I can't say enough good things about them! They met with us multiple times, spending hours before helping us design our wedding, using their creative juices to customize their props to fit the theme of the wedding, and went above and beyond their services make sure that everything comes out just the way we wanted it! They also were very respective of our budget, and yet were still able to create our vision. We had a terrible venue (awful, greedy owner who had a ton of restrictions and the venue had power outages and water leakage at the wedding!). West Coast was awesome enough to haul a generator from 70 miles away to save the day without charging us extra! They love what they do and they are awesome at it! We would recommend West Coast to anyone for any event! -
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Alysia Sent on 02/10/20094.6 out of 5 rating4.6
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
I rented wine glasses, table cloths, chairs and coat rack from Westcoast. Overall, the experience was very pleasant and the prices were very affordable. I am glad I didn't have to worry about cleaning out the glasses, I probably would have broken a few. The table cloths were clean and not frayed or had holes. Very important! -
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Kristyn Sent on 05/03/20164.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4.5 out of 5 rating4.5
I used WCEP for my wedding ceremony décor, reception décor and non-personal flowers. They did an amazing job! From the drapery, to the center pieces, to the archway and attached flowers...everything looked great! I really appreciate that they spray paint a lot of their items to make sure they are the color you want and looking fresh. I highly recommend WCEP as they have an amazing array of products (literally a warehouse full that they let us walk through to find our pieces) that will suite any style and they take care of everything from start to finish. -
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Tiffany Sent on 07/07/20104.4 out of 5 rating4.4
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
I had a good experience with West Coast. We rented ceremony chairs and reception tables from them. Becki helped a lot in making decisions for the chairs that would fit with our budget and look nice. She was also very honest about what would work and what wouldn't which I appreciated a great deal.
We were having "iffy" weather the week of our wedding and had planned on doing everything outdoors but Becki called me several days before the wedding to lay out the options of what I could have outside and couldn't be out in the rain. She was very quick to respond to my emails and phone calls. I would recommend this company to my friends. -
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Joscelyn Sent on 08/25/20134.2 out of 5 rating4.2-
Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 5 out of 5 rating5.0
Jessica at WCEP was a delight- they delivered exactly what we were looking for! -
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Sophie Sent on 10/08/20133.8 out of 5 rating3.8
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3.5 out of 5 rating3.5
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
set-up/delivery of items for our wedding was great. Our ceremony decor was stunning. -
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User1007526 Sent on 11/07/20123.8 out of 5 rating3.8
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
I am glad i appointed this company to handle my daughter's wedding event in great lenght. the coordinater chelsea Holman in perticular took on the resposibility in very timely manner and worked very hard with her team members to make this event "THE EVENT" of the year for the entire Indian community. The entire wedding lasted for four days with nothing but possitive feed back from attendees till today. -
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Nadia Sent on 06/27/20143.6 out of 5 rating3.6
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
West Coast Event Productions did everything I wanted them too, but costs much more than the quality of their rentals. For example, the lanterns we rented from them were very expensive, so I thought they would be of better quality. Not the case. In addition, the lady I was working with was very unresponsive to emails and I had to ask for updated contracts constantly when I added a rental item. -
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Bianca Sent on 10/16/20083.3 out of 5 rating3.3
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Quality of service 4 out of 5 rating4.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
I came in wanting Chivari chairs at a good price :) I ended up getting even better chairs "mahogany chivari's" for the prices of gold ones! I was welcomed with their friendliness and ability to make things work. Only downside somewhat expensive but worth the money because everything looked good. I got chairs, linens and Chuppah -
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Abby Sent on 07/15/20172.9 out of 5 rating2.9
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Quality of service 5 out of 5 rating5.0
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Average response time 2.5 out of 5 rating2.5
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Professionalism 2.5 out of 5 rating2.5
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Value 2.5 out of 5 rating2.5
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Flexibility 2 out of 5 rating2.0
While the end result was beautiful, these guys were unorganized, slow to respond and had too many cooks in the kitchen. The point of contact changed regularly and it was clear they were not keeping the entire team in the loop, often coming back to me with questions they should have known the answers to or referred to the contract for. I found them stressful and frustrating to work with throughout the wedding planning process however the lighting they set up was beautiful and we were very happy with how it all looked. -
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Jessica Sent on 10/10/20122.6 out of 5 rating2.6
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2.5 out of 5 rating2.5
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Value 2.5 out of 5 rating2.5
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Flexibility 4 out of 5 rating4.0
Unfortunately, West Coast is the only vendor that we worked with for our wedding that I would not recommend to future brides and grooms.
The plus side is, they have some pretty amazing things in their warehouse. The cake stand that we got from them was AMAZING. However, the quality of service that we received from them was sub-par. We sent up an initial meeting to select linens, chairs, etc., and I made it clear over the phone that we were using them because they had specific chairs I was interested in. Imagine my surprise when, three days after the meeting, they called me to tell me that the chairs weren't available but offered me a small discount on other chairs that totally clashed with the decor they had just helped me pick out. Um, no. From that point forward, I felt like they just thought I was a pain, and weren't all that willing to help me. It took over a week for them to respond to my emails on a few occasions. However, we had everything set up with them and had found similar chairs at another vendor, so I figured we were all set.
However, on our wedding day, the linens they delivered for our tables were stained. I was not impressed. At all. When we got back from our honeymoon, I got in touch with the team at West Coast and let them know how unhappy I was. Because of all of the different problems that we had, they actually refunded us for the linens. The woman that I spoke with (a supervisor) was very apologetic and sounded like she was very on top of things. I wish I could have worked with her from the beginning!
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User913253 Sent on 08/27/20122.2 out of 5 rating2.2
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Quality of service 3 out of 5 rating3.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1.5 out of 5 rating1.5
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Value 3 out of 5 rating3.0
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Flexibility 1.5 out of 5 rating1.5
In summary, West Coast Events did everything we had in our contract. So, the wedding venue did look beautiful as we planned. That said, I would recommend looking for a smaller event productions company where your wedding business is truly valued. West Coast handles extremely large accounts so it is understandable that a small wedding will get repeatedly over-shadowed by corporate-scale events. At one point, we were completely dropped by our account person, without a word, because she was assigned to manage a college graduation event at the last minute. Her boss eventually took over the account but then she was often completely out of communication because of her busy schedule. I didn’t know until a few days before the wedding exactly what kind of lanterns were going to be installed inside the tent even though I had sent several emails requesting that information. The morning of the wedding, I received a phone from the delivery person at West Coast asking how to find the tent at our venue even though West Coast is the preferred event rental vendor of the venue. So, if you desire good communication and want to be treated as if your wedding business is valued by a vendor, I’d suggest looking at other rental businesses before you contract with West Coast. -
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Breanna Sent on 09/07/20112.1 out of 5 rating2.1-
Quality of service 1 out of 5 rating1.0
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Average response time 0.5 out of 5 rating0.5
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Professionalism 2 out of 5 rating2.0
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Value 4.5 out of 5 rating4.5
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Flexibility 2.5 out of 5 rating2.5
I had the worst experience with the sales team at West Coast Event Productions! In the end they won me over because of the exceptional work their engineering team did! I had a custom structure made for my wedding and it turned out to be a nightmare trying to get any answers from the sales team. A month before my wedding as we were looking over our contracts to see when payments were due we realized we had still never received one from west coast (we started working with them 7 months prior). When we emailed them about it we got a response saying they were just working on that now (we kept getting this same response whenever we contacted them about getting something they said they would already get to us). A day later we get a contract without our rain plan listed because they thought we didn't want it anymore (who in their right mind cancels a rain plan in Oregon?!?). Then when they added in they said we need to put all of our money down on the custom structure and half down on the rain plan tent. We were doing either or and were told all of our money would go towards whichever we chose 4 days prior to the wedding originally but at this point in time (2 weeks before the wedding due to their lack of any response) they told us we would lose all of the money we put down on the one we didn't go with. Thankfully the dumb sales team purchased our custom fabric before we signed anything or gave them any check so we were able to talk them into our original understanding (after talking to the head of sales mind you). We never received a revised contract though, even after asking for it, so 5 days before the wedding we sent in the other contract with a check, at this point in time we knew we wouldn't be needing the rain plan anyway. By some miracle things turned out great, but I had been incredibly nervous! I credit it all to the engineering team and the set up crew, they are the only reason I'm even giving 2 stars and a 4.5 for value. I couldn't have been happier with the structure but given more time I would have found a different rental company to create it!!! -
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Andra Sent on 06/29/20101.2 out of 5 rating1.2
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Quality of service 1 out of 5 rating1.0
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 3 out of 5 rating3.0
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Flexibility 1 out of 5 rating1.0
We rented folding wood chairs from West Coast for our wedding, and we were very, very disappointed and frustrated with them. We met with Elizabeth, one of their salespeople, several months before our wedding and got her the info she needed. Then we didn't hear from her for two weeks. Only after several phone calls and an email did she respond. We had follow-up questions, and this dragged on for MONTHS because she did not respond to our phone calls and emails for WEEKS ON END. She also failed to tell us about a $195 fee for after-hours pick-up, even though we told her the time of our wedding in our first meeting. In the end, West Coast transferred us to another salesperson, Elena, who was much easier to work with because she actually responded to our inquiries. West Coast gave us a discount on the chairs and were flexible with the pick-up time because of all the difficulty we had with Elizabeth. I recommend going with Peter Corvallis or another rental company rather than West Coast. They were very unprofessional and extremely unresponsive for several months -- when planning a wedding, this is the last thing you need! -
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Philip Sent on 11/03/20251 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Do not hire
Warning to all of those who are inquiring with West Coast Event Productions for an important day such as a wedding. My wife and I made the mistake of hiring them to provide the drapery for our wedding. While pricier than the competition, we went with WCEP anyway for peace of mind. Assuming that since they are a production company, they would provide a superior product. In reality, we found the customer service to be deplorable. Communication was unreasonably bad. We had to hound our service provider, Duane, for any sort of response to very basic questions. When asking for a basic mock up, he took ages to give us a shotty, hand drawn image that looked absolutely nothing like the inspiration photos we provided. Assuring us that it would look beautiful, we proceeded anyway despite the red flags. In hindsight, I wish we would have turned elsewhere. The drapes were shockingly bad; and worse, when confronted, Duane was defensive, condescending, and dismissive. To top it all off, they were late after the ceremony for pick up.
If you are looking for responsive, prepared, accountable, professional production company, DO NOT HIRE West Coast Event Productions. If you are looking for an expensive, condescending, poor quality service provider, you've come to the right place. While I'm not someone who normally writes negative reviews, having the egregious experience on our very important day compelled me to warn others away from making the same mistake. -
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Kar T. Sent on 09/23/20241 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Go anywhere else
Management/leadership often takes advantage of employees and clients to benefit themselves. Would proceed with caution as either a potential rental client or for employment. The process will not be smooth and will often be mentally taxing to deal with the owners on job orders/employment. Would recommend going anywhere else in the state for rentals if you want your order correct and a positive experience. Leadership is known for taking advantage of clients and employees. -
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User905768 Sent on 08/20/20121 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
I went to meet with them about rentals. They were not very friendly and clearly wanted to rush me out when they knew we had a budget and didn't want to spend thousands. She told me she would email me a price of all the items we talked about and never did. We ended up going to Barclays because they were so amazing! -
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H Sent on 07/17/20100.5 out of 5 rating0.5
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Quality of service 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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I have contacted Gerda 4 times to talk about drapery for my wedding. Everytime I talk to her she asks for my name and phone number again, then promises to call me later that day. Today was the 4th day that she "promised to get back to me tonight because she was dealing with some emergencies". #1 if you promise to call a potential client back....do it. #2 The fact that you have "some emergiencies" makes me think you guys are a little disorganized over there. Brides if you want quality service I would go somewhere else. I never got to find out their value for cost because she wouldn't call me back. -
Quality of service
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