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Weddings

Vinluan Photography Reviews

Vinluan Photography

Vinluan Photography

Virginia Beach, VA
4.9 out of 5 rating, 78 reviews
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Reviews

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    4.9 out of 5 rating
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Awards

78
WeddingWire Couples' Choice Awards 2022 Winner
WeddingWire Couples' Choice Awards 2021 Winner
WeddingWire Couples' Choice Awards 2020 Winner
WeddingWire Couples' Choice Awards 2018 Winner
  • K
    Kaitlyn Sent on 01/26/2023
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    Customer for life

    Wow. I could never possibly say enough about Jen and Jake. From the moment we met, they felt like family. For our 2 hour engagement shoot, Jen helped my husband and I feel comfortable even though we had absolutely no idea what we were doing and generally both dislike having our photos taken. We were so nervous, but she talked us through every step and every pose and the photos turned out absolutely stunning. And to be honest it was actually FUN! On our wedding day, Jen and Jake showed up early and were SO supportive throughout the day. It helped so much that we had already done an engagement session with Jen and knew what to expect from her. She gave us perfect direction and was super efficient. Again, the photos turned out amazing. They truly went above and beyond anything we could have ever expected. The number of people who have asked us who did our photos is unbelievable. We just keep get compliments on how great the photography was! Seriously look no further - this is your team!

    Vinluan Photography's reply:

    Thank you so much for this beautiful review. We love you both so much & were so honored to photograph your beautiful wedding!
  • Kristin
    Kristin Sent on 08/19/2022
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    Beyond our wildest hope!

    Jake & Jen are beyond amazing. I had the pleasure of being friends prior to hiring them, but I’d still want to be their friends even if I hadn’t know them before! The Vinluan team has spent tons of time discussing our vision for our wedding, sending ample information to prepare us for both our engagement shoot & the day of the wedding. My husband and I had a blast at our engagement shoot and were so happy with those photos. When I tell you, the wedding photos blew us out of the water, I am not exaggerating. There are moments that Jake & Jen captured during our pre-wedding, first look photos, ceremony, reception, and portraits that are beyond my wildest imagination. I can look at our photos and literally feel the same emotion and joy from the actual moment when it was captured. Our detail photos were a total surprise and featured touches of our wedding that turned out incredibly beautiful! Throughout the entire event, Jen & Jake were smiling, guiding and quietly taking snapshots of the most incredible day of our lives. They have offered us time capsules of love, joy, excitement, and unity. We loved working with The Vinluans! Every person who has seen sneak peaks of our photos has raved about how gorgeous they are! We could not agree more. Our photos are incredibly beautiful and we would recommend this team for any type of photography in all walks of life! If the scale is 1-10, with 10 being the highest rating, we’s solidly give Jake & Jen a 20!

    Vinluan Photography's reply:

    What a joy it was to photograph your & Chad’s wedding! We are still reminiscing the gorgeous day, all the joy & so many smiles! Forever thank you for allowing us to be a part!
  • illustration stars

    Are you interested?

  • Taylor
    Taylor Sent on 06/01/2022
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    Just Beautiful!

    Vinluan Photography went above and beyond anything I could have imagined. I picked them because of their clear and crisp photo style. I didn’t get the sense their pictures were overly edited and loved the colors and brightness. They certainly exceeded my expectations!

    The day of the wedding both Jen and Jake made this very nervous bride feel at ease. They provided us great direction and captured every moment beautifully. I will forever recommend Vinluan Photography for any photo needs!

    Vinluan Photography's reply:

    Taylor! What an honor to meet you both & be a part of such a special day! Thank you so very much for this beautiful review! Thank you for allowing us to meet all your amazing family & friends! We hope you both are enjoying married life!
  • Tina
    Tina Sent on 03/28/2022
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    What a Wonderful Team!

    Jake and Jennifer are such a great team, and they were such a pleasure to have as photographers. You can really tell they put a lot of thought and care into capturing your special day as well as putting you at ease. They made our first look such a sweet and intimate moment on our wedding day.

    What especially drew my (now) husband and I to their photography was their bright and clean photography style that looks absolutely timeless. Plus they can recommend some great local restaurants and wedding vendors! After seeing our how beautiful our engagement pictures turned out, we are so excited to see how they captured the magic of our wedding day.

    Vinluan Photography's reply:

    Tina!!!! Thank you so much for this beautiful review & for allowing Jake & I to be a part of your lives! So much! Your first look with always be one of my favorites! We hope you both are doing amazing! ❤️
  • Julia
    Julia Sent on 12/10/2021
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    Simply the best!

    Jake and Jen were both so easy to work with, fun to be around, and truly helped us to relax and enjoy our big day. Having met Jake and Jen at a previous wedding, we knew how easy they were to work with, as well as how amazing the couple’s wedding photos looked. When we starting the wedding planning process, our only ‘must have’ was having Vinluan Photography be a part of our wedding day, and we were not disappointed.

    Jake and Jen fit in seamlessly alongside our families and wedding party. They were so much fun to be around, and it truly felt like having an extra groomsman and bridesmaid next to us throughout the day. Even through 25 mph winds, we had fun taking photos outside and laughing throughout it all. They gave helpful directions for posing, and they made sure to get all of the shots that were important to us.

    We received our wedding album back this week, and we were absolutely blown away. The quality of their work is stunning, and they captured some of the most special moments of our wedding day--both big and small. Jake and Jen truly go above and beyond for their clients, and we could not recommend them more!

    Vinluan Photography's reply:

    Beautiful Julia! Thank you for this stellar review! It was such a joy being a part of you & Luke’s day! Everything was so special! I’ll never forget the fun windy photos - and your live band! So much fun! We hope you both are doing amazing!
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    Rachael Sent on 11/05/2021
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    Great people and great photos!

    Jennifer and Jake did an amazing job on our wedding photos and were the kindest couple to be a part of our big day! They were fun and totally went with the relaxed vibe of our day. They caught many wonderful candid pictures as well as guiding our awkward selves through posed pictures. 10/10 would recommend them!
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    Dallas Sent on 10/31/2021
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    Immaculate service

    Jake & Jen are best photographers there are. Not only were their pictures phenomenal, but they’re quality people and we’re blessed to call them our friends. As a nervous groom, they put my mind at ease on the wedding day. I felt like a king , and the best version of myself. They also gave my bride confidence to own the day! The pics of her, i don’t have words 🥺😭🤌 They’re extremely down to earth and you could feel how passionate they were about capturing love. They’re so organized and well versed in photography. Whether it was to get better lighting or to hide insecurities, they made it easy and it felt natural. They worked so well with the coordinator, DJ, Videographer, wedding party, etc. Such a relatable, family-oriented couple who will bring your wedding to life forever. We love em! -Dallas & Christine
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    Amber Sent on 10/28/2021
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    Stop looking, book now!

    Jen and Jake are just wonderful! They are not only amazing photographers, but also genuinely kind people. My now husband and I typically look awkward in photos, so when searching for a wedding photographer, we wanted to find someone who would tell us how to pose. During our engagement shoot, Jen did a terrific job showing us how to pose and letting us know when we needed to change little things to help make the pictures perfect. Jen's energy and love of photography had us having fun throughout the shoot, which really shined through in our pictures as well. On our wedding day, Jake and Jen were prompt and professional, while still creating a lively atmosphere that made the photo-taking fun. During our wedding, multiple wedding guests made comments about how attentive and hard-working Jake and Jen were throughout the entire event. Jake and Jen captured beautiful photos we will cherish for our lifetime. We highly recommend Vinluan Photography!
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    Daniel Sent on 10/12/2021
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    Great service and wonderful to work with

    Jake did an amazing job capturing moments of myself and the other groomsmen before a recent wedding of two of my closest friends. He knew everyone’s name, was great with improvising, and got everything done thoroughly and efficiently. I can’t wait to see how the photos turn out. Would recommend him to anyone looking for professional photography for situations like these!
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    Sergio Sent on 10/11/2021
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    I was very impressed with how fun and professional both Jake and Jennifer were

    Jake and Jennifer were absolutely magnificent. Both are very animated fun individuals who know what they’re doing for sure. Jake did a great job working with myself (groom) and my wedding party, one of the highlights of the wedding for sure!
  • Kylie
    Kylie Sent on 10/03/2021
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    Love Vinluan Photography!!

    I am so glad that I stumbled across Vinluan Photography. I can’t say enough about how professional they are and the quality of work that they provide is outstanding. There is so much of the wedding day that is a blur and it is SO nice to relive the day through photos. Vinluan Photography managed to get fantastic shots from everywhere and were so discreet, there attention to detail is amazing. We will be forever grateful for our beautiful wedding images! Highly recommend Vinluan Photography!
  • C
    Caroline Sent on 07/19/2021
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    Your search stops here!

    If you’re reading this I’m sure you’re on the search for a photographer. Well let me assure you, you will be thrilled with Vinluan Photography and you should stop your search here. Jenn and Jake (husband and wife team) are the dynamic duo. Before my wedding, I had never hired a professional photographer so I can assure you, I was nervous about modeling for the first time on one of the most important days of my life. Jenn was very understanding and said she would guide us through the whole process (which they did). I originally found them from searching for photographers for hours on IG. I noticed that every person (especially the bride) looked amazing in their photos. There were no awkward poses or bad angles. Every photo looked natural and beautiful. And at the end of the day this is what we want- to look our best on this important day. On top of the gorgeous photos, they are very professional and easy to work with before, during and after the event. They are very attentive to detail and make sure you are always the priority. I have referred them many times. And have asked them to do another shoot for us in the future. I love the look and feel of their photos and everyone thought our photos were stunning. They are very kind and talented and I hope this review helps you stop your search.

    Vinluan Photography's reply:

    Dean & Caroline - Thank you immensely for the joy of being able to photograph your wedding day. Thank you for trusting us. You are such a beautiful person. Jake & I can't wait to see you guys someday again in the future.
  • B
    Breana Sent on 12/10/2020
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    Amazing!!!

    Jennifer and Jake are very down to earth and amazing people. Vinluan Photography came highly recommend out of a list of photographers our venue provided us. If anyone is looking for a husband and wife duo that is professional but also very relatable, these are your people!

    Vinluan Photography's reply:

    Breana! It was such a joy being a part of your and Addam's wedding. We loved that day so much! Thank you for allowing us to serve you.
  • A
    Adrienne Sent on 12/09/2020
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    Absolutely the Best!!

    Jake and Jennifer are the absolute best!!! I met them at a bridal show shortly after I got engaged and from that moment I just had a great feeling about them.

    My parents had originally wanted me to go with a friend of theirs but I knew the Vinluan’s had to be my photographers! They both provide so much support from the time you meet them and are still there for you after your wedding day.

    It rained on my wedding day and I was super bummed because the ceremony was supposed to take place outside. Jennifer and Jake came prepared with umbrellas and were able to provide great shots of us and our wedding party outside. Poor Jake got soaked as he was holding the umbrella for Jennifer so she could get the perfect shot! They’re such an amazing team and they make you feel like you’ve been friends with them for years!

    I HIGHLY RECOMMEND THEM!! They’re just great people and you can tell as soon as you meet them :)

    Vinluan Photography's reply:

    My girl Adrienne! I love you! I love your beautiful smile! It brings joy to me every single time I see you! Beyond words grateful we got to photograph your and Ray's wedding and even more so that you are still a part of our lives. We love you!
  • Windy
    Windy Sent on 12/08/2020
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    They are the best!

    As a bride, promptness is a big factor for me when looking for a vendor. Vinluan Photography is all about that! I inquired one night and they invited us the following day at their own home to see if we are a perfect fit for them. As soon as we walked into their humble home, I knew that we would clicked right away! Jennifer and Jake thoroughly explained to us every step of the process—booking, getting the engagement photoshoot done, and capturing our most special day! Shortly after we left their home, I texted Jen and asked her to go ahead and send the contract for us to sign! We didn’t even have to think about it twice! I mean, they really showed us how passionate they are in what they do! A little over a month after the initial meeting, we had our engagement photos taken. And let me tell you, Jen was so much fun to be with! John and I truly enjoyed getting our engagement photos taken. We were a little nervous but Jen made us feel comfortable. It didn’t take long for us to get our photos back and Vinluan Photography did not disappoint! WE LOVE OUR ENTIRE ALBUM! Photos were so good that it was so hard for us to choose which one to use for our save the dates! We can’t wait for them to capture our big day! Being a bride during a pandemic is stressful enough—so having a photographer that you can always count on is such a blessing! We HIGHLY recommend Vinluan Photography for all your photography needs!

    Vinluan Photography's reply:

    John + Windy! Love you guys! So much! Grateful we got to meet you and so thankful we got to be a part of your beautiful wedding day. It was a joy!
  • Chantelle
    Chantelle Sent on 12/08/2020
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    Amazing Photographers!

    We love Jake and Jennifer so much! From the first glance at their photography page and our first phone call, I knew that our special moments were in the BEST hands. Not only are they your photography professionals, they are also your friends!

    They are both so professional, helpful, easy going, hard working, and great communicators. Their style of photography is so lovely, colorful, full of light, and they will make sure that you shine and look your best! We were especially happy that our photos were ready in a timely manner (even during a busy fall/wedding/holiday season, I was in no rush, but they put in the work to make it happen)!

    Photography is a major key factor for any special moment such as engagements and weddings because your photos are forever! I am overcome with joy and gratitude every time I see our photos, knowing I have these memories forever captured so beautifully by Jake and Jennifer. Gorgeous.

    Vinluan Photography's reply:

    Chantelle & Serg! You are a joy! The only client that I've ever asked to borrow their engagement dress so I could wear it for my family session! Haha! And you said yes right away! Can't wait to finally photograph your wedding so soon!
  • Alysa
    Alysa Sent on 12/08/2020
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    Excellent!

    Jake and Jennifer are true professionals!! They captured every moment of our big day so perfectly and beautifully. Not only are they two of the nicest people you will ever meet they are an amazing team. Everything from our engagement shoot to preplanning and detailing out or wedding day was seamless. On the day of our wedding not one detail was missed and we couldn’t be more thankful to have those memories captured forever! Thank you Jake and Jennifer for making our wedding day so so special!! I would highly recommend them for any special occasion.

    Vinluan Photography's reply:

    John + Alysa!

    I was under the bridge we shot your engagement session at on Saturday and couldn't help smiling thinking of you two. You both are incredible people. Jake & I are so honored we got to meet & photograph your wedding & engagement. One of my favorites!
  • Alexandra
    Alexandra Sent on 12/08/2020
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    Absolutely perfect.

    After moving our wedding and location three times due to Covid we were in a bind to find a photographer. Enter: Jennifer. We were so lucky she was available because it truly made our wedding. We had a very small, casual wedding and Jennifer catered to our every ask. She made us feel so comfortable and squeezed so much into our condensed session. The pictures turned out absolutely stunning and she has an amazing eye. We feel beyond lucky to have found Vinluan and highly recommend them!

    Vinluan Photography's reply:

    Loved EVERYTHING about meeting your family, your wedding day & being a part of the gorgeous images we created that day. Those images will forever be some of my favorite. Thank you so much for choosing us! Such a joy!
  • Ashley
    Ashley Sent on 11/22/2020
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    Perfect Photographers

    Jen and Jake were the perfect photographers for our wedding and engagement. They made the experience so loving and fun. Beyond just making us feel comfortable, they also worked so hard to capture every single detail for our engagement and our wedding. For eight hours straight they hustled to make sure they didn't miss a moment. This couple duo added such vibrance and love to our day. We are so grateful for them. They perfectly captured our love on camera. We highly recommend them.

    Vinluan Photography's reply:

    ASHLEY!!!!! The girl will the best smile! haha! It was so amazing being of your insane journey to get married! Whew! Love you two!
  • Amanda
    Amanda Sent on 01/02/2020
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    You Won't Find Anyone Better!

    WOW. Vinluan Photography is a DREAM. They are so much more than a fantastic photographer team - you are receiving some pure and joyful spirits and friends. But also, the photos are STUNNING. A few highlights of working with Jennifer and Jake:
    - First, book them ASAP because you will not find a better quality for this deal. These two are professionals and their quality reflects that. All my friends, family, and literally friends of friends that saw our photos commented on how gorgeous they are! They're beautiful - strong colors, but not over contrasted. Light and refreshing, but not washed out. They're truly timeless images, not a "trendy" edit.
    - Jennifer made us feel so comfortable and our photos looked so natural. She taught us a few tricks on how to pose to make the photos better, but it never felt or looked unnatural. We were able to act and be ourselves and the photography captures that - I felt like a model!
    - We got our photos back FAST. Both our engagement and wedding albums! The blog was posted in a week or so, and we received our entire wedding album less than 2 weeks after our wedding. You may think you're okay waiting, but when you're on a post-wedding high you want them back ASAP! I cannot thank Vinluan Photography for how much work they put in to get them back so quickly. I know other brides that wait 2-4 months!
    - Logistics: There are some logistics about booking a photographer that you don't think about that Vinluan Photography does to really make them stand out. First, the return rate is fast (see above). Second, they send you the entire album and let you print, download, post as you wish. I always give credit to Vinluan, but it's nice to not have big logos on every photo and to download as I wish. Third, I filled out a questionnaire about what photos I wanted, groups, etc and they were excellent about ensuring I got all my "must have" shots. These are some details that some overlook, but not Vinluan.
    - They take such a true and genuine interest in all their clients to get to know them personally. This makes shooting with them a lot more fun and personalized. I told everyone that after one engagement session and communication with Vinluan for a year between engagement and wedding, I truly felt like they were friends. It made my wedding day so much fun and I was so comfortable knowing that they had my best interest in heart and weren't focused on what they wanted, but what I wanted.
    - Your wedding photographer needs to do your engagement photos. It should be a rule. It allowed us to learn what it's like working with Vinluan Photography, allowed them to learn us, and made our wedding day so smooth.
    - TWO PHOTOGRAPHERS. My husband and the guys LOVED Jake - and Jake learned everyone's names so quickly (and we had a LOT of men in our party!) Jennifer was fabulous with us ladies, laughing and giggling with us. We were able to maximize our time on our day by having two photographers, and they were able to capture photos that you just cannot do with one photographer.
    - If you can't tell, I truly love Vinluan Photography. On our consultation call with Jennifer, we knew within 5 minutes that this was the team for us. I am so picky about photographers and cannot believe that a team like this exists. I promise you - you will NOT regret booking with Vinluan Photography. They're the best photographers and people you could want!

    PS - I loved them so much, that my brother is getting married and hired WOW. Vinluan Photography is a DREAM. They are so much more than a fantastic photographer team - you are receiving some pure and joyful spirits and friends. But also, the photos are STUNNING. A few highlights of working with Jennifer and Jake:
    - First, book them ASAP because you will not find a better quality for this deal. These two are professionals and their quality reflects that. All my friends, family, and literally friends of friends that saw our photos commented on how gorgeous they are! They're beautiful - strong colors, but not over contrasted. Light and refreshing, but not washed out. They're truly timeless images, not a "trendy" edit.
    - Jennifer made us feel so comfortable and our photos looked so natural. She taught us a few tricks on how to pose to make the photos better, but it never felt or looked unnatural. We were able to act and be ourselves and the photography captures that - I felt like a model!
    - We got our photos back FAST. Both our engagement and wedding albums! The blog was posted in a week or so, and we received our entire wedding album less than 2 weeks after our wedding. You may think you're okay waiting, but when you're on a post-wedding high you want them back ASAP! I cannot thank Vinluan Photography for how much work they put in to get them back so quickly. I know other brides that wait 2-4 months!
    - Logistics: There are some logistics about booking a photographer that you don't think about that Vinluan Photography does to really make them stand out. First, the return rate is fast (see above). Second, they send you the entire album and let you print, download, post as you wish. I always give credit to Vinluan, but it's nice to not have big logos on every photo and to download as I wish. Third, I filled out a questionnaire about what photos I wanted, groups, etc and they were excellent about ensuring I got all my "must have" shots. These are some details that some overlook, but not Vinluan.
    - They take such a true and genuine interest in all their clients to get to know them personally. This makes shooting with them a lot more fun and personalized. I told everyone that after one engagement session and communication with Vinluan for a year between engagement and wedding, I truly felt like they were friends. It made my wedding day so much fun and I was so comfortable knowing that they had my best interest in heart and weren't focused on what they wanted, but what I wanted.
    - Your wedding photographer needs to do your engagement photos. It should be a rule. It allowed us to learn what it's like working with Vinluan Photography, allowed them to learn us, and made our wedding day so smooth.
    - TWO PHOTOGRAPHERS. My husband and the guys LOVED Jake - and Jake learned everyone's names so quickly (and we had a LOT of men in our party!) Jennifer was fabulous with us ladies, laughing and giggling with us. We were able to maximize our time on our day by having two photographers, and they were able to capture photos that you just cannot do with one photographer.
    - If you can't tell, I truly love Vinluan Photography. On our consultation call with Jennifer, we knew within 5 minutes that this was the team for us. I am so picky about photographers and cannot believe that a team like this exists. I promise you - you will NOT regret booking with Vinluan Photography. They're the best photographers and people you could want!

    Bonus: I love Vinluan Photography so much, that my brother who is getting married in April is using them too!

    Vinluan Photography's reply:

    *crying 😭 😢

    Sean + Amanda!!!! You two are some of my most favorite people! From the moment I met you on the telephone, to the moment I met you in person, to the moment I got to photograph your maternity! Thankful for every single encounter! So glad to have you as constant friends. Now move to Virginia so we can see you guys more often! xxx0x0x0
  • Kathleen
    Kathleen Sent on 01/01/2020
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    Couldn’t ask for more!

    Jake and Jen from the beggining were thoughtful and easy to work with. From locking in a wedding date, to the engagement pictures to the actual wedding everything was seemless and perfectly put together. They let us be us and that is truly a gift. Prepared, professional and fun. We will cherish there work for years to come. From the bottoms of our hearts we cannot thank them enough.

    Vinluan Photography's reply:

    Kathleen!

    I'll never forget walking with you during your engagement session at the Brocks Environmental spot thinking wow, Kathleen is one of the easiest people to know. You are such a gem and Jake & I are so grateful we got to be a part of your journey. Haha! I still remember you telling me about your cooking journey together with Michael.
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    Michelle Sent on 12/31/2019
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    Everything we dreamed of and more!

    Jennifer and Jake are genuinely amazing people and they are so talented at what they do. Jennifer’s attention to detail is everything you want! They are so patient and take the time to pose the photos in the best way possible. Jennifer did our engagement photos as well. And they turned out just as wonderful as our wedding photos. I 100% recommend them. We are so thankful they were a part of our great day and gave us the best photos as memories to our day!

    Vinluan Photography's reply:

    Oh my gosh! I can close my eyes and remember every single moment of your wedding day. :) Take me back. Miss you two! xoxoxox
  • Heidi
    Heidi Sent on 12/18/2019
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    Gorgeous photos!

    Jen and Jake were an amazing choice for our wedding. We were looking for photographers that had a great combination of affordability and talent. They were the perfect find! Jennifer is so passionate about what she does and she brings so much enthusiasm to every step of the process. From our initial phone call, I knew that they would put in the work to make sure we had gorgeous photos to remember our wedding day. The photos are excellent! They captured every moment of the day so beautifully. We have received so many compliments on the quality of the photos. They look so natural (not over-edited like some wedding photography)! The day of the wedding, they arrived early and ready to get started. The groomsmen LOVED working with Jake. He really wrangled in the large group well. Jennifer was so calm and made the photos for the bride's side easy and relaxed. We are so happy with our choice in photographers!

    Vinluan Photography's reply:

    Sam & Heidi! Its been a joy knowing you both and an even greater joy watching your family grow and being a part of that growth. Thank you for the joy of getting to know you guys a little through the years.
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    Christine Sent on 10/20/2019
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    Wonderful Wedding Photographer Team

    Jen and Jake were wonderful to work with. They made us and all party members feel comfortable in front of the camera. They are super friendly, yet also kept everyone in line to make sure folks were where they were supposed to be, when they were supposed to be there. Both the engagement and wedding pictures came out beautifully, capturing well this special time in our lives.

    Vinluan Photography's reply:

    Christine!

    It was a joy being a part of your wedding. Thank you so much for allowing Jake and I the privilege of serving you and your beautiful family!
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    Jinsy Sent on 08/28/2019
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    Beautiful Photos

    This is a late review, my husband and I got pregnant right away after the wedding. It is finally time to review this power couple. We got married on 8/18/18 it was a popular date, so we were glad that we were able to book them. The Vinluan was recommended by a friend who they took wedding photos of. Jen also took our engagement photos, she made us feel comfortable with all the poses that we thought felt a bit awkward which all turned out great. That shoot got us ready for the wedding. On our wedding day, Jake was with the guy and Jen was with me and my ladies. We had such a fun experience with them and our wedding photos turned out beautiful! We also got a wedding album from them and it is amazing and high quality. They also write a blog and post pictures of your wedding for you to share with family and friends. I highly recommend the Vinluan, we now have all these beautiful photos to look back on for years to come.
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    Greg Sent on 08/23/2019
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    Great experience

    Overall a great experience!! On time, very thorough and received the final product promptly. Would highly recommend them to friends and family.
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    Heather Sent on 08/16/2019
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    So Much Love

    So I am a bit late writing this review (about 6 months to be exact) but Jen and Jake are absolutely wonderful. The quality of their work speaks for itself, but the time, care, and love they put into not only their work but the couples they work with is amazing. I knew from my first meeting with Jen that she would be the perfect fit and we had so much fun at our impromptu engagement session when my now husband came home from deployment earlier than expected. Then I panicked. Shortly after our engagement session, we found out my husbands ship schedule had changed and he would likely be gone for our original wedding date, so we were going to have to move the wedding up 5 months and I now had 4 months to replan our entire wedding. Thankfully, Vinluan Photography wasn’t booked for our new date and graciously allowed us to move dates. Jen and Jake truly helped save the day and our wedding is recorded beautifully for us to look back on and cherish the madness and the love that went in to making the perfect day.
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    Lisa Sent on 08/16/2019
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    Perfect Choice!

    I cannot even begin with how amazing Jen and Jake were throughout the entire planning and wedding day process! Our engagement pictures were stunning, and our wedding photos are just absolutely perfect! They were able to capture the best moments of our day and were so prepared!! They made us feel really comfortable like we could be ourselves which comes through in their work. They made us feel like rockstars and if you're looking for photographers with great experience and teamwork, this is the team for you!! Jen is the sweetest and was so kind and helpful even when wedding planning became overwhelming she had tons of resources to make everything so much easier on my end. I cannot thank them enough for our beautiful wedding photos that we will enjoy for the rest of our lives
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    Erin Sent on 08/14/2019
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    Our wedding shall always be remembered beautifully!!

    Jake and Jen are just simply amazing. They were both so very sweet over the entire process. Then the day of the wedding they were just magical. Capturing just about every moment possible, from the moment i started getting ready to the end of the reception. They are truly passionate about what they do and the love they have for one another just radiates and you can't help but enjoy being around these two. They are very reasonably priced and adequate turn around for the photo return. To ensure you get the best photos possible and to actually enjoy the time spent with your photographers, Vinluan Photography is the way to go!
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    Krystal Sent on 08/08/2019
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    The best investment on your wedding day!

    I could not say enough great things about Jennifer and Jake. You are truly getting way more than just a wedding photographer with them. We are not camera shy but we aren't the best models out there, but during our engagement shoot Jennifer gives you such a boost of confidence with all the different poses and LOTS of laughter. This is so important with the wedding day rush!! They catered to all our needs and what we wished to see on our wedding. Our pictures authentically show the fun and the emotions shared on one of the best days of our lives.
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    Desiree Sent on 06/28/2019
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    Amazing Couple Photographers!

    Jake and Jen did a phenomenal job with the photos for our wedding! So personable, FUN, punctual, and detailed in capturing every moment of our big day! Although, the night seemed to be all a blur to me (I had wayyy to much fun lol), I was so pleased looking back at our photos and reminiscing on that beautiful day (something I STILL do to this day). My favorite part about Vinluan Photography is the fact that they’re both able to capture both my husband and I before the actual ceremony at the SAME time...husband + wife = 2 awesome photographers for the price of one! #WIN! Thank you guys SOOOO very much for helping our day become so memorable forever!
  • Kendall
    Kendall Sent on 06/27/2019
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    Absolutely Amazing!

    Jennifer and Jake are such an incredible team! From the moment we met them, we felt an instant connection and as if we were catching up with old friends. They put their heart into their craft and it definitely shows. From our engagement photos and through our entire wedding day, we received nothing but kindness and 100% dedication (down to Jennifer helping me get into my dress with "a zillion buttons" in the words of my bridal party). Not to mention, we received both our engagement photo and wedding photo albums surprisingly fast! Everything was absolutely perfect and I could not have been more satisfied with the Vinluans capturing our most precious moments.
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    Diana Sent on 06/27/2019
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    Highly, highly recommend

    Jake and Jennifer did such an impressive job at our wedding, we went back to them for holiday family photos.
    1) We have amazing and beautiful engagement and wedding photos which are naturalistic and filled with light. Beautifully edited, the pictures last.
    2) They put you first! In pre- wedding meetings, we established what our priorities were (timelines, particular shots, etc) So the day of we both knew what to expect and they worked on dealing with any issues so you don't have to! (There are always wedding issues. For example, one of my groomsman disappeared for bridal party shots. Instead of stressing, our photos look happy with no one the wiser.)
    3) Ultimate professionals! My parents are very demanding, and the Vinluans impressed them so much that they want them for everything. :) Photos were taken logically and quickly, no "dead time" while planning a shot. As a bridesmaid in 5 other weddings, I now realize how difficult this is and the high level of talent from Jake and Jennifer. For example, family shots were planned to allow the highest number of people to leave for the reception while still obtaining the shots we wanted. All shots with me were done back to back, giving me the best break in my heels and preventing falls/ dress issues, etc. This is especially evident in the wedding party shots - light is evaluated, established, people moved, and the shot covered. I had no idea how difficult this really was until seeing a lot of other photographers miss it!
  • Mary
    Mary Sent on 06/26/2019
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    Amazing time!

    Love them!! I went to/was part of three weddings last year, and they were at ALL three. They were easy to work with, and I loved helping them out and seeing their amazing teamwork come to life.
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    Terrance Sent on 06/26/2019
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    Vinluan super team

    The wedding was very fun and photos were perfect. You guys did an awesome job. Thanks for the wonderful job you guys did.
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    Hannah Sent on 06/26/2019
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    Simply amazing!

    We have a wonderful experience the couple was very sweet! Jennifer cared so much about my “little details”. Her husband was amazing with the boys. They were genuinely happy for us and both made the experience amazing. Jennifer and her husband saw my vision of the day and made it come true. I had met Jennifer at a wedding show and knew that day I wanted her at my big day. I’m so glad that we chose Jake and Jennifer!
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    Elyse Sent on 06/26/2019
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    They are the best!!

    Jennifer and Jake are amazing!! We immediately had a connection with them. They made us feel so comfortable throughout our engagement photos and the wedding. Jennifer photographed the ladies getting ready while Jake was with the guys. It was fun to look back at the photos and see something we would’ve missed out on otherwise. The pictures turned out perfect. We received so many compliments from everyone on their outstanding shots.
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    Nunzio Sent on 06/26/2019
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    Excellent wedding day

    Not only were Jake and Jennifer very talented photographers, they were also great people. We had so much fun sharing our wedding day with them. Despite the weather being awful (torrential downpour) they still managed to capture great photos. I cant stress enough how awesome they were. I would recommend them for any event. My wife and I plan to keep in touch with Vinluan's and can only speak great things about them and their work.
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    Lauren Sent on 03/03/2019
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    Gorgeous work and super friendly!!

    Jennifer and Jake are an awesome team that helped capture our wedding perfectly. Both of them have a friendly presence that makes you feel like you've known them forever. Their work is beautiful!! Definitely would recommend!
  • Gabrielle
    Gabrielle Sent on 09/27/2018
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    All I can say is wow. Jennifer and Jake are truly AMAZING at what they do. They captured every emotion felt throughout our wedding day. It went by so fast, but we were able to relive the moment through their photos. They are absolutely stunning. Not only are they fantastic photographers, but genuine, fun people too. My husband and I had a blast working with them. Thank you both for the precious memories we will cherish forever!
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    Clair Sent on 07/14/2018
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    We absolutely love Jennifer and Jake! They both completely captured what we were looking for in a photography team and made sure we were happy with their service along the journey to the wedding. Communication, care, honesty and love for photographer truly shines through. We could not have asked for better people to capture our special day! Highly recommended! When we need photos in the future, they will be the first to call! Thank you!

    Vinluan Photography's reply:

    Clair!!! Thank you so much for this amazing review! <3 We love you guys and are so honored to have been a part. For anyone reading this review, please check out Clair for her floristry. She does incredible wedding flowers. Her instagram handle is: https://www.instagram.com/petal_vine_floral/
  • Chelsea
    Chelsea Sent on 01/18/2018
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    We absolutely loved Jennifer and Jake! They did such a good job and everyone is raving about our pictures. From the moment that we met Jennifer at our engagement session we were so excited to have her as a friend and someone who would help document our special day. We recommended Vinluan Photography to our friends who got married before us, and so it was awesome to see Jennifer and Jake in action before our big day. Our wedding was super cold in December and they were so professional and everything was so perfect! I cannot recommend them enough :)

    Vinluan Photography's reply:

    xoxoxo Love you guys so much!!! <3 Please please stay in touch and come down and have dinner with us from time to time! <3
  • E
    Erin Sent on 12/14/2017
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    Jennifer and Jake are such an awesome team!! From the moment I met them at a bridal show I just knew there was something special about them. They are so friendly, accommodating and just down right fantastic at what they do. The two make the ideal team anyone would want shooting their wedding, holiday pictures or any event. From Jake's outgoing personality to Jennifer's sweet and genuine heart they are a win hands down. I have recommended them to all of my friends for any picture needs they may have. I will forever go through them for everything I need. They are truly two of the best professionals I have met during my crazy times of wedding planning and now they have turned into friends. Thank you again Jake and Jennifer for making our wedding so memorable. You have truly given us a gift that lasts a lifetime and I could never thank you enough!!
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    Natasha Sent on 12/06/2017
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    Every little detail was covered by Jennifer. Both the engagement session and the day of the wedding were perfect. I loved the personal touches they brought to us though out the whole panning and day of. The photo are absolutely amazing.
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    Virginia Sent on 12/03/2017
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    I high recommend Vinluan Photography for their outstanding work at the wedding of my daughter on Oct 21, 2017 at Westin Town Center in Pembroke. Jake and Jenniffer, a husband and wife team were both awesome! Jenniffer offered to help my daughter dressing up and tying the bow oh her dress. She was very pleasant and she always smile every time I see her. Very friendly.
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    Ysabel Sent on 12/03/2017
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    We clicked with them instantly. They were awesome, creative and fun to work with. They definitely made our special day run very smoothly and most importantly created some amazing memories for us to look back on.
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    Natasha Sent on 11/21/2017
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    Jennifer is absolutely a wonderful photographer. She was such a joy to work with for our engagement photos and our wedding photos. She put a personal touch on the whole experience of getting our photos taken and was our first choice of a photographer. We will be using her talents for many years to come.
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    Susan Sent on 11/13/2017
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    Choosing a photographer hands down was the easiest decision out of all the wedding decisions I had to make. I already knew I wanted her to do my wedding photos before I even got engaged. If you want someone who is passionate about getting the perfect shots, someone down to earth and is comfortable to be around, and someone who makes everyone look great in photos, Jennifer is your girl. The HIGH QUALITY work at her price point is a steal and I loved having her in my corner.

    Thank you so much, Jennifer and Jake! Everyone loves the photos! Love you guys!
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    Ariana Sent on 11/06/2017
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    Where do I begin reviewing Vinluan Photography? Brides and brides-to-be out there know the importance of an excellent photographer – my wedding was a complete blur, and without great pictures I wouldn't remember a thing!

    Jake and Jennifer are SUPERSTARS!! I can't say enough wonderful things about them. My husband and I met them at a bridal show at the Founders Inn, and it was great to see them right next to other wedding photographers – their portfolio was hands down the most professional we saw, and their prices were beyond reasonable for the outcome.

    From the beginning Jennifer went out of her way to accommodate me by re-arranging her schedule to have our initial meeting. She was professional, and gently gave me great suggestions and direction when I made it clear that I had no idea what I was doing. They even sent me a beautiful little gift of homemade beauty items like all natural lip balm in the mail – how nice is that?!

    The day of our wedding at the Virginia Zoo, Jennifer and Julian Vinluan (brother of Jake and our incredible videographer) came to me to take pictures of me and my bridesmaids and Jake took care of the guys. They were both amazingly professional, prompt, funny (!!), and all around laid-back. After the wedding, they jumped into action and organized all of our (very large) family into taking portraits, and later came up with great ideas for our couple portraits. Honestly, spending most of our wedding day with them was a blast because they were just plain fun!

    Our photos were ready in record time, but before the final shots were even online, Jennifer sent me a sneak peak blog, where she wrote up a beautiful little blurb about their experience, complete with some wonderful initial shots. The photos were INCREDIBLE!!!

    To add to it all, just last week, we received a surprise 16x20 print of us in the mail – I can't ever recommend Jake and Jennifer (and Jules!) enough. My husband and I loved them and our family loved them!!
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    Tara Sent on 11/01/2017
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    I have nothing but positive things to state about my photographer. We decided about 3 weeks prior to a family vacation that we were going to get married at Sandbridge and Jennifer made the last minute experience wonderful. The pictures turned out great and she came up with a price that worked perfect for what we needed. I would definitely use her again!!!
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    Maxine Sent on 10/30/2017
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    We can’t thank Vinluan Photography enough for the beautiful memories they’ve given us!! From our stunning engagement pictures to the absolutely beautiful bridal Session pictures!! Jennifer, listened and captured our ideas on camera. Jennifer has an unbelievable eye for photography!! It was an absolute pleasure working with Vinluan Photography!

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    Caroline Sent on 10/26/2017
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    Jennifer has such an eye for detail in every photo she takes. She will make you feel extremely comfortable and give you tons of instructions if you don't know how to pose. She loves LOVE, and that's what I love about her! She is all about capturing the love between the couple. She is willing to do whatever it takes to get the perfect shot, like climb into bushes or lay on the dirty ground. If you want your photos to be timeless and beautiful, while enjoying every moment with your photographer, Vinluan Photography is your choice!
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    Abigail Sent on 10/26/2017
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    Jake and Jennifer were the absolute dream team! They were very personable and easy-going from the beginning and so fun to work with. We were blown away by our engagement pictures at First Landing State Park and our wedding pictures at The Wyndham were nothing short of amazing. They knew exactly how to pose us and dealt with big group pictures like champs! I loved how they caught such emotional parts of the day and how artsy and fun our poses were. I would hire them over again in a heartbeat. Best decision we made during our wedding planning!
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    Alycia Sent on 10/24/2017
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    Love, love, love The Vinluan! They were amazing and my weddding photos are perfect! Thank you Jennifer and Jake ?The Sawyers
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    Tiara Sent on 10/23/2017
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    Jennifer Twigger Vinluan.... you guys are the best these pictures are freaking gorgeous u caputured the most beautiful moments. You guys do soooo much more than take photos u create memories that will never be forgotten, ur professional, creative, and awesome. Glad I found yall. Yall are the besttttt!!!!
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    Sharon Sent on 10/19/2017
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    Jake and Jennifer were easy to work with, fun, and just overall awesome. The photographs of my daughter's wedding were beautiful and creative. We live in Northern Virginia and they were happy to come up from Virginia Beach to help make my daughter's wedding perfect. Love them so much that we had them take family beach photos this summer.

    Vinluan Photography's reply:

    Thank you times a million for taking the time to write this. We are so appreciative. It was so great seeing you several weeks ago!x0x0
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    Kristine Sent on 10/19/2017
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    I absolutely love Jennifer!!! She completely captured what my fiance' and I were going for in our engagement photos. She made us feel comfortable with the entire process. I could not have asked for better. I was completely blown away by the emotions she captured in each one of the photos. I know that we will be able to look at these years from now and be able to relive every single emotion we felt that day. I simply cannot wait for Jennifer and Jake to capture our wedding!!! I highly recommend them!!!!
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    Ashley Sent on 10/19/2017
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    This duo is amazing in every way. We couldn’t have asked for a better #powercouple to catch our most special day. We highly recommend to those planning for the big day!
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    J Sent on 10/18/2017
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    I fell in love with the unique artwork they had in their online portfolio and I knew right away, they were the photographers for us. They are by far the best and most creative photographers I have ever met! Super friendly as well! 5 STARS on every aspect possible! Thanks again guys for capturing our weddings most precious moments forever! #TheHarrells14
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    Kat Sent on 10/17/2017
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    Vinluan Photography did my photos for our engagement and wedding day. They had several competitive packages to choose from that fit our needs and budget, even payment options. We did a meet and greet to discuss my likes and wishes and the photographers even welcomed photos I found and liked online to duplicate on our special day. They also shared their work with me so I knew what to expect before committing; not many people were offering their time to me beforehand, just their website to view. Our guests loved the photographers while interacting at the photo shoots/wedding reception and loved the quality of their photos. I cannot say enough positives about this company and the quality of work they provided. I will be having our first baby soon and am planning on using them to do some baby photos once he gets a little bigger! Highly recommended!

    Vinluan Photography's reply:

    Thank you thank you thank you! So much for taking the time to write this! It is so appreciated. xxoooo And so great to see you the other night
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    Alicia Sent on 10/17/2017
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    I don’t know where to start. I had such an incredible experience with Vinluan Photography! They are super talented, very accommodating, and such a pleasure to work with! I absolutely LOVE the pictures they did for my wedding. They decorate most of my house. 10/10 would recommend!!!
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    Luisa Sent on 10/17/2017
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    Jennifer is an amazing photographer and has a great eye! When we had our engagement shoot with her, I (bride) was so nervous because I've never had to pose in front of a camera for an extended amount of time. Not only that, but this was our engagement shoot! Our family and friends would see these photos and I wanted to look "perfect." Within the first few moments of walking to the site with Jennifer, she made me feel completely comfortable. My nerves were washed away by her sweet smile and kind personality. Our engagement shoot with her was so much fun. She truly captured who my fiance and I are through her lens. Every smile and laugh caught on camera were genuine and she helped make that happen! We couldn't be more grateful and excited that they are capturing our April wedding!
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    Morgan Sent on 10/17/2017
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    Vinluan Photography has become more than just a vendor to us.. they’ve become family! Jake and Jennifer are the perfect wedding photography duo. They made our Wedding day experience everything and more! I would highly recommend this couple to anyone getting married.
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    Lauren Sent on 10/17/2017
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    From running into Jake's amazing, welcoming and funny personality and smile at a Show Bride convention - to an initial meeting with Jennifer and hiring the Vinluans to be my wedding photographer, every step of my experience with Vinluan Photography was a joy.

    We had an initial meeting (and had several other meetings with other photographers as well.) Once we decided to hire Jake & Jennifer we again met in person to discuss in detail personalized pricing and timelines. Jennifer helped keep my nerves calm and as a wedding professional was with me every step of the way to answer not only photography but other questions as well regarding the day and how the photography may fit in. It's such an integral part with all of the special moments (bouquet toss, first dance, speeches, introductions etc!)

    Having a husband and wife team made pictures super easy in both suites and made pictures go by fast! After the perfect day was over - we were featured in a beautiful blog post we immediately got to share on FB with family and friends.

    The price and value was excellent and the photos, lighting and posing was just right for the look I wanted for my wedding. I even hired their brother in law Julian to be my videographer and received an amazing video as well.

    Overall a great team and highly recommend!

    Vinluan Photography's reply:

    Lauren! Thank you so incredibly much for taking the time to write this. I actually have a gift here at my house for you. It just needs to be mailed! <3
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    Jamie Sent on 10/17/2017
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    After having a horrible experience with the first wedding photographer we hired, Jake and Jenn were an absolute blessing! They love what they do, love their couples, and it truly shows in their product. I would, and do, recommend them to everyone I know!

    Vinluan Photography's reply:

    Jamie! Thank you so much for this incredible review. We were seriously so honored to meet you and be able to be a part. I seriously miss your huge smile that lights up a room. Hope to see you guys on Thursday, if you can still make it! xoxo <3 So much love! Jen
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    Victoria Sent on 10/17/2017
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    I cannot even put into words how amazing Jennifer and Jake are! From the moment we met them on our wedding day they were ready to jump right in and begin. Both of them went beyond what my husband and I expected. Jennifer worked with my bridesmaids and me before the ceremony, while Jake was with the men. Jennifer is so bubbly, kind, and such a breath of fresh air, which is exactly what we needed. Jake and Jennifer made sure to capture all the little moments we asked them too. I could not have asked for a better “dream team”! They had a blog posted with so many amazing pictures just days after my wedding, even when they captured another couples wedding the day before mine! I would highly recommend them to any couple looking for a wedding photography!
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    Allison Sent on 01/07/2016
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    Vinluan Photography did an amazing job at accommodating all of our picture requests of special family and friends and adding their own ideas to create beautiful, artistic photo memories of our wedding. We purchased their premium package, which also gave us an engagement photo shoot prior to the wedding, and free hair make-up for the bride.
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    User1198981 Sent on 06/13/2013
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    They were wondederful! I just saw my first three pictures and I couldn't ask for anything better. I'm sure the rest of their photos will be just as great! They showed up on time at the correct location and made sure to capture every shot. Highly recommended!!!!
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    Amber Sent on 02/09/2013
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    Jake and Jen have a great eye for Photography. They are very open to what you want and will offer their opinions as well. They love to try new things, but will do whatever you like as well. We had a blast with them and were very happy with both our engagement photos and wedding photos. They were very professional polite with our guests and not in your face. They do all events as well and a too-good-to-be-true rate.
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    Katie Sent on 08/15/2022
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    Beautiful photos

    The photos were better than I could have ever imagined! Absolutely beautiful. They did such a great job capturing all of the important little moments. Also, they got a TON of pictures! So many great memories!

    Vinluan Photography's reply:

    Katie! What a beautiful day - your day was! We are forever grateful we got to be a part & will never forget the beautiful memories of your day! Thank you so much for allowing us to be a part! That bridge shot will be one of my favorites forever!
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    Jon J. Sent on 01/01/2020
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    Wedding photos

    Absolutely exceptional service

    Vinluan Photography's reply:

    Thanks Jon! It was so fun driving to Fredericksburg and being a part of your and Susan's intimate wedding
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    Caitlin Sent on 09/19/2019
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    Wedding photographer

    Jake and Jennifer made our special day very comfortable and fun. They were so professional but still great and fun to be around. If you want fun, sweet, and great photographers these 2 are the best. The pictures were also beautiful.
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    Mclean Sent on 07/30/2019
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    Engagement and Wedding Photos

    We absolutely loved our photos! It was hard to choose a favorite amongst them all! We also appreciated Jennifer’s openness to capture the style of pictures and poses we wanted!
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    Allie Sent on 10/24/2017
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    We used Vinluan Photography for our engagement pictures and our wedding day. We are absolutely thrilled with how they both turned out. Jennifer and Jake and so talented and super fun to work with. One of the things I loved most about them was how comfortable they made us feel, pictures didn't feel awkward at all. I would recommend them to anyone. Thanks for capturing such sweet memories for us!
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    Virginia Sent on 11/28/2017
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    I highly recommend Vinluan Photography for their hardwork in my daughter ‘s wedding. They did fantastic job and would re hire again in the future. Jennifer was very helpful at the hotel while the girls are dressing up and most especially helped my daughter.
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    Ellaine Sent on 10/24/2017
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    Jennifer was such a pleasure to work with for our engagement photos! She is very kind, caring and will make you feel comfortable during your photo shoot. My fiancé and I were a bit awkward when we first started, but after her coaching during the session we were pros! The quality of her work is seriously top notch. She brings out your best self in photo form! Just look at her website and you can see how amazing her eye is. I would highly recommend to anyone looking for a photographer in the Hampton Roads area and beyond!
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    Ally Sent on 03/16/2022
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    Subpar experience. Very disappointed

    It’s taken me awhile to gain the courage to put this review into words. I thought as time went on, I would be less upset with my experience but that is not the case. Everything seemed great at first but once it came time to actually start getting our sessions done, everything changed. We signed our contract almost a year in advanced. 10 months out from our wedding I reached out to schedule our engagement session so it would leave plenty of time to have our pictures back to send out save the dates. Jennifer advised me that it was too soon to schedule and I should reach back out in a month. A month later, I reached out and she let me know that she was fully booked for the next couple months as it was not busy season. She finally squeezed us in like two months later, and then day of (after hair and makeup was already scheduled) she tried to postpone again but I was unable to reschedule everything. Once photos were taken, she told me she would rush them so that we could try to get save the dates out on time. She did not. She took the standard month to get back to me on the pictures which I then no longer had enough time for save the dates. Come wedding day, everything went well. The guys loved working with Jake. Only complaint I have with wedding day was that I have a plethora of photos with my shoes and invites etc, but I was severely lacking with other photos. I have no front view of walking down the aisle or good pictures of me and my husband during the reception. After our wedding day, we got our photos back and for the most part, they were great. But my biggest complaint of all, was when it came to the albums. No where in my paperwork was it stated that we only had 30 days. I even forwarded my email to Jennifer and she blew me off and VERY RUDELY asked me to no longer communicate with her. So I let her communicate with my mother who was also VERY upset with this whole experience. Eventually they came to an agreement on the albums but once we received them, we were not impressed. You can tell she did not want to make the albums and spent no time with them. Overall I was very upset with this whole experience. Even now, two and half years later, I am still very upset reflecting back on it.

    Vinluan Photography's reply:

    Ally-

    I am so sorry you've taken so many years to write this review. Are you able to validate some of your claims though.... For example, do you have documentation that I pushed you off for your engagement session? I am pretty accommodating with all my clients & its not in my character to "push or try to postpone a session." Just yesterday I showed up with a fever because I knew my clients drove in from out of town for their session. So, I am curious if you have any written proof of this because several years later it would be hard to validate on our ends. Do you have written communication for that? Or that I stated I would rush your photos & didn't delivery timely? That doesn't seem in my character either? Also, you mention I have no front view photos of you walking down the aisle...I actually went back to your album & did send some. Happy to provide screenshots if & as needed. Possibly, you missed them in the online gallery? You also mentioned that I didn't have any good photos of you & Andy at the reception....also, when I looked back there were so many? Again, happy to provide screenshots. I am truly confused. We delivered over 1000 images to you & when I went to look back it is a wide variety of photos from the entire day. In regards to the album, I sent you an email on 1/5/2020 (willing to provide a screenshot of the email), but you didn't respond to the email until 8/6/2020 (willing to provide proof of said email) & when I addressed the length of time in which it took you to get back to me you got upset. 7 months is a long time. Also, Jake & I received a phone call from you husband apologizing for your behavior and commenting how we much he loved working with us. That he was embarrassed about the album situation in how long it took you to get back to us. In regards, to the final product of the album...that would have been your responsibility to speak up if the album was not to your desire. You never did? Unless you have documentation confirming that? Much of our emails about the album you were very rude. I have actual emails showing this? Our responses were not rude...they only stated our policies. All of this I can screenshot & prove. Here is one example of my response to you...doesn't seem rude at all?

    "On Aug 10, 2020, at 9:06 PM, Jennifer Vinluan wrote:

    
    Ally -

    I am sorry that you are frustrated or disappointed, but Ally you waited 7 months to get your favorites back to me. Pricing for albums has gone up and does every year. We price our albums based on the calendar year & require 30 days from the date the email was sent for you to get them back to us. I sent you an email on January 5th about album design. That was 7 months from hearing from you about anything. Can you explain what you would do in this situation as a business owner (I'd really like to know & understand)? Especially, when brides frequently do this. You have to have some kinds of standards or you constantly lose money and your workflow gets behind. I am so thankful that you thought of Justice, but she is 6 months old on Saturday. I'd like to understand your thought process and be on the same page.

    Thank you kindly,

    Jake & Jennifer Vinluan"


    Jake & I are so incredibly sorry that you feel these things. We do wish you had actual proof to your claims. Please know we wish you & Andy the best!
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