Ventura Rental Party & Events Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.8 out of 5 rating
4.8
Excellent
46 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.7 out of 5 rating4.7
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.8 out of 5 rating4.8
Awards
46
+11
User photos
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Joey Sent on 05/01/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great rental service!
Judy and the team at Ventura Rentals were wonderful to work with for our wedding day. We were introduced to them through our wedding planner who had worked with them many times and they did not disappoint. They even opened their showroom for us on a day it's normally closed so that we could view their rentals after driving in from out of town. Their delivery and pickup was professional and friendly, we highly recommend them. -
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Nicole Sent on 07/01/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect wedding rentals!
They have a great selection and also work with great partners so they can source different styles of things if you are looking for something specific. They also have a partnership with a dancefloor vendor so they can get you custom dancefloor vinyls as well!
They were great at making sure that all of our rentals were included and also took care of it all so that we didn't worry about delivery or pick up. They were also super communicative and transparent about any issues that came up and worked with us to find reasonable solutions. -
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Camille Sent on 12/31/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything was great!
Going to the Ventura Rentals showroom and picking out our decor was one of the highlights of wedding planning for us, it gave us clear vision of what we wanted and answered so many questions that we didn't know to ask before. We worked with Shannon who was so knowledgeable and excited to help us! They work with our venue MOXI all the time so it was good to have that working relationship on our side. Everything went so smoothly and our rentals looked great!Ventura Rental Party & Events's reply:
Thank you so much for the kind words, Camille. It was such an honor to be part of your amazing day! -
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Brittany Sent on 10/17/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Went Off without a Hitch!
From start to finish, working with Ventura Rental for our wedding was a pleasure! Long-distance wedding planning is not an easy task but Celine was absolutely wonderful in guiding me through my selections and had saint-like patience dealing with the many times I changed my mind and requested various quotes. Everything went off without a hitch and I know that wouldn't have been possible without their dedication to organization and professionalism!Ventura Rental Party & Events's reply:
Thank you so much for the kind words, Brittany. Celine is a wonderful asset to our team and we are so pleased that you found her to be professional and organized! We very much appreciate you allowing Ventura Rental to have a part in your fabulous wedding day! Best always- The Ventura Rental Team -
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Erika Sent on 10/01/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
so on top of it!
After booking our wedding in the Santa Ynez valley, I knew I wanted to utilize a vendor close to our venue but also our home. After researching my options and comparing prices and availability, I decided to go with Ventura Rental. Nicole helped me to obtain items which fit perfectly with my wedding day, and that were well within my budget. This company not only kept my busy schedule in mind when coordinating delivery and pickup, but even checked in the weekend of, to make sure the plans went accordingly and that everything was smooth sailing. Ventura Rental made the experience very personal and I really enjoyed using a local vendor that had my best interest in mind! Nicole was seriously amazing, from the help with napkin color & material, quantity of glassed needed and even a last minute cake stand recommendation, she was a gem! I could not recommend this place enough!! Thank you!!-
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+8 photos
Ventura Rental Party & Events's reply:
Wow! We are so grateful for your glowing review!! Nicole truly enjoyed working with you, Erika. Thank you for sharing the photos of your wedding as well...loved the way your blue goblets popped on your dark wood farm tables. Cheers to a happily ever after!!
The Ventura Rental & Events Team -
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Calia Sent on 07/02/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Flexible, and easy to work with
Great rentals at a great price, and super easy to work with. They had many things I needed for the caterer too which was a huge plus! -
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Jennifer Sent on 06/08/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Rental Service
Ventura Rental was fantastic. The drop-off and set-up took longer than anticipated (through no fault of Ventura Rental) and happened in terrible weather, but the team was very friendly, efficient, and accommodating. Everything rented was in great condition and looked fantastic. Ventura Rental was easy to communicate with and a joy to work with.Ventura Rental Party & Events's reply:
Jennifer-Thank you so much for taking the time to review Ventura Rental. We are grateful for your feedback and excited to hear that although the weather was less than stellar, you were pleased with your wedding rentals. -
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Britney Sent on 05/09/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Rentals for Good Value
Ventura Party Rentals was used for our wedding in a greenhouse where we had to bring everything in. They had all the basic rental needs we required (chairs, tables, flatware and more) as well as responded to last minute needs such as needing heaters. Our planner worked with them mainly, but we were always able to get a new quote put together quickly and they were flexible with the changes we made. Would highly recommend to use as a local SB/Ventura rental company. -
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User1487582 Sent on 12/04/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They were great!
Ventura Rentals has a good selection, good pricing, and good customer service. They delivered on everything that we asked. -
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Christiana Sent on 06/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Rentals was the vendor for our wedding and we couldn't have been happier! From the beginning, their staff went through all the items and helped us pick what we needed. We were looking for an affordable rental vendor with quality items and Ventura is it! Would definitely recommend them. -
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Tracey Sent on 10/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Rental did a great job for us on our wedding – they gave a very competitive rate, worked with our venue on specific delivery requirements, and had a great range of items that helped us create the vibe we wanted for our big day. I would recommend them to anyone who is looking to put on an event, but definitely a wedding. I was able to make changes right up to the week before as we realized we needed more of some things and less of others. They were prompt, professional, and made it super easy. -
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Sara Sent on 06/09/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I work as an event producer with a local catering company and I frequently work with Ventura Party Rentals when planning events with my clients. Their staff is quick to respond to my phone calls and emails. They are very detail oriented and have great recommendations. They are always kind and patient throughout the planning process for any event big or small. I am always satisfied with the overall experience of working with their team. They also have a wide variety of inventory which they are always adding which gives clients so many different options for their events.
So when it came time to plan my own wedding I knew exactly who I wanted to work with!! Heidi and Amanda are amazing! Amanda was so helpful with picking up the perfect place settings to pull together my vision. It all came together perfectly! Our guests all loved the colored blue water goblets!
I would highly recommend Ventura Party Rentals as an attentive and thorough rental company who are easy to work with and will make sure you are well taken care of throughout the planning process. You won't regret booking them!!! -
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Sue Sent on 03/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you need to rent a tent for your event, contact Heidi at Ventura Rentals! We needed a tent on a very short notice for my daughter’s outdoor wedding and Heidi was so kind and professional. When I arrived at the venue from out of state, the tent was completely installed and looked terrific. The workers installing the tent were so professional. I was so pleased, because I just couldn’t imagine what the tent would look like. Heidi suggested clear sides for the tent due to wind and that was exactly what we needed. She really knows what she is doing. All through the decision making process, she went above and beyond and helped us decide where to put the tent as we were having to make the last minute changes adding in the tent. I have to say I was worried the tent would look tacky, but it didn’t at all. Thank you Heidi and Ventura Rentals for all of your help on this very special day! -
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Danielle Sent on 06/09/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We picked a wedding venue that required us to bring in everything from tablescapes to kitchen equipment. Ventura Rental and Amanda came highly recommended to us by both our coordinator and our caterer. Our experience with Amanda and VR was seamless and easy as could be. We especially appreciated Amanda coming to our site walk through, and overseeing the delivery/set-up at our event – we felt like they were invested in our happiness and success of our wedding. Their selection of tables, tableware and linens were gorgeous and reasonably priced. Their delivery/set-up staff were kind, hardworking and incredibly respectful. Thanks VR and Amanda for helping to make our wedding weekend a success!
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Phil Sent on 02/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dear Heidi & Shawna,
Thank-you so much for making our sons wedding magical. Your team turned a challenging day (El Nino rain) into a perfect day as your suggestion to add the tent was perfect. Working with your team over the month's and their attention to details paid off in spades!! At the end-of-the-day words can never express how happy everyone was.
Thank-you again and we look forward to our next event with you.
Phil
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Evan Sent on 12/11/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Reasonably priced and on time enough said. They have it all. -
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Beth Sent on 11/09/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Really great people! The delivery went smoothly and we had a large wedding at a large house and had to bring EVERYTHING in, including the kitchen and chairs and tables and heaters and the works! Ventura was great, they met with me at the property several times and gave great suggestions and were very professional. The delivery guys were also very polite and careful with the house and everything. Very happy with them! Highly recommend, were better in price than some other SB rental companies for the exact same thing so get a quote from them! -
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Petra Sent on 11/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The communication was great and the men that brought the rentals were great and efficient. The next time I would pay more for set up and take down, a little less for my family members to do. -
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Lauren Sent on 08/28/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I are so happy with everything Ventura Rental Party Center did for our wedding! Heidi and her team are extremely profession and flexible - I probably emailed them every single day the last few months leading up to our wedding with questions/comments and they always promptly responded. I highly recommend working with Ventura Rental Party Center - you will be happy you did! -
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Christie Sent on 12/04/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Doing a DIY wedding can be stressful and full of little details that could easily be forgotten, but Amanda Casner at Ventura Rental Party Center made everything flawless. She had great insight on things that I could have easily overlooked and really listened to what I had to say to help me create what I had envisioned. She was prompt when responding to me and always pleasant and professional. Thank you Amanda for helping me make my wedding stunning! -
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Lily Sent on 11/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Rental was recommended by our wedding coordinator, my husband and I were very happy with the results. It is easy to get carried away with the rentals, it's all very beautiful & when you have to multiply every fork/plate/glass by 100, it adds quickly, fortunately Ventura Rental was not the kind of place where they try to upsell you on everything. We met Heidi, who was amazing! The first thing we did was talk about the overall concept of the wedding: classic, natural & romantic. She did a great job guiding us towards things that were within our budget & also pointed out a few places where the upgrade would have the most impact. They have a great showroom that carries a variety of styles & great vignettes for inspiration, it is not a large space but they great inventory. Heidi has great taste & made excellent recommendations, she even consulted with us about our centerpieces & gave us some great ideas.
On our wedding day everything looked beautiful together and it was exactly as I had imaged it. I feel like we got a really good value & made a smart decision by hiring Ventura Rental. -
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Ashley Sent on 10/02/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Rentals helped make our wedding day perfect! We or everything we needed from them. It was very easy working with them too! Lisa is amazing and very helpful! She was very sweet and made sure we had everything we wanted for our special day! -
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Ryan Sent on 09/14/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Having our wedding in Santa Barbara and being from L.A. we didn't have a clue how to book our rentals. We did months of research, even travelling up to meet vendors. Ventura was the best bang for our buck. Very responsive and gave us great suggestions when needed. -
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User1783584 Sent on 08/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding was outside at a park so I had to bring EVERYTHING in. This meant a TON of back and forth between myself, my coordinator and Ventura Rentals. They were extremely responsive, professional, and helpful in both planning and executing the wedding. They have a great variety and very reasonable prices when compared to other rental vendors in the area. I must have exchanged a million emails with them and visited the showroom at least 5 or 6 times. Thank you for helping me plan the perfect wedding :) I would absolutely recommend them. -
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User1770662 Sent on 08/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This is a great company to work with. They are very friendly and make you feel like you are special. I love their selection of party tables, chairs, table settings and linens. High quality products, on-time delivery and pickup after the party. Great prices, great value. -
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User1810450 Sent on 05/26/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Party Rentals was an absolute dream to work with. All of the staff were so professional and informative. I used their services to set up a beach ceremony in Ventura, and to provide chairs and linens at the reception hall. The beach ceremony was the most complicated of the two. I drew a diagram of how I wanted the set-up to be done, and the team executed it beautifully. I never met them in person, but everyone was exceptionally friendly, responsive, and communicative. The professionalism of Ventura Party Rentals is unmatched. I highly recommend their services. -
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User1490546 Sent on 12/31/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Rental was the best. They knew I was on a budget and really made some great suggestions that helped me actually come in under-budget...and still have a classy wedding. Thanks Ventura Rental. -
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Danielle Sent on 11/08/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Ventura Rentals team was awesome to work with! We had a budget with not a lot of money and they worked with us to help make our Tuscany themed wedding a dream come true! All the staff were help and fun to work with. -
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Sarah Sent on 07/03/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura party rentals is really good to work with! My husband and I had rented table linens and glasses for our wedding from there! The staff were very knowledgeable, easy to work with, no stresses at all!! -
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Tina Sent on 04/21/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Georgia Robinson is amazing!! I was not the girl who dreamed of her wedding day, but if I would have been the dream would have been just what Geoagia gave us. It was so beautifull!! Ashely took over and keept us all on schedule for the rest of the night. They were amazzing. The know what needs to be done and how to make it a wedding to remember!! -
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Amira Sent on 10/26/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was thrilled by the service I received from Ventura Rentals for our wedding. Ventura rentals is incredibly professional and provided us with quality rentals for our wedding. I most commonly worked with Ashley, who was always flexible when I needed to make changes, helpful, and professional, yet never pushy. On the day before our wedding, Ventura Rentals employees were timely and worked hard setting up our venue in the fastest time possible. It was a great experience having you guys be a part of our wedding, so thank you so much! -
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Marlene Sent on 11/04/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We initially met Heidi, from Ventura Rentals, when we thought we would be having our wedding at a private residence. She came and gave us great ideas and also a very detailed estimate.
Later, we decided we would have our wedding at a country club and decided that we only needed linens. They were just as helpful when we changed our order to only the linens.
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Samantha Sent on 08/12/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great customer service! They have a fabulous selection for a variety of price points and are very accomodating. They did not have the exact table runners I had imagined in my head, so they made them just for me at no additional cost to the regular rental price of the runners. I used square plates and they had plenty of options for me. Everything was clean, crisp, and right on time - I have absolutely zero complaints!!! -
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Jaime Sent on 06/06/20085 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They worked with our budget, and helped me create our vision for our wedding. -
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Eli Sent on 07/07/20184.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
Ventura Rentals was a joy to work with. Amanda and her team are complete pros at what they do, and the selection available at VRC is both beautiful and affordable. From the initial consultation through to the final post-wedding rentals pickup in Ojai, we were consistently impressed with how easy they made the process.
Ventura Rental Party & Events's reply:
Eli-
Thank you so much for the kind words. We very much appreciate your trust in Ventura Rental and our Senior Event Consultant, Amanda. We were so honored to share in your special day!
Cheers-
Ventura Rental Party & Events -
Quality of service
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User1494936 Sent on 01/04/20144.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used Ventura Rental Center for all of our rentals for our wedding in Montecito, CA, other than the dinner tables (because they were sold out of the style we wanted) and the linens (because we used La Tavola, who had more selection and were cheaper). Their office team met with me at their rental showroom and a month later at the venue site to do a walk through and help us identify rental items that were missing from our order. Nicole was very helpful in adding and subtracting items from our order as we made decisions during the wedding planning process, and their prices were very competitive. The delivery team was on time the day before the wedding, and unpacked all items as requested. Unfortunately, the truck hit a small rock retaining wall at our venue on the way out, but Ventura Rentals took care of our bill for the repairs in a professional manner. Be sure to have your catering team count all kitchen/serving-ware/glassware items when they are unpacked, to make sure all items ordered were actually delivered and returned - as the bride you won't have time to do this as items are delivered. -
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Jane Sent on 12/21/20134.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Great to work with. Have great design ideas and always come through. -
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Alicia Sent on 07/15/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very quick to respond! Arrival time was fantastic!! I planned this out of state and the table linen was the perfect shades for my wedding!! Very happy with service!! -
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Kourtney Sent on 09/27/20114.8 out of 5 rating4.8-
Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ventura Rental had an amazing selection at great prices and I was thrilled with how beautifully everything came together on my wedding day. Looking at a bunch of samples was hard for me because i couldn't visualize how it should look but the staff there (Georgia and Heidi) were amazing and really helped me see the big picture. They gave great instructions and I really valued their professional opinions about what we ended up renting. Thank you very much for helping make our wedding one in a million -
Quality of service
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Kristin Sent on 11/04/20164.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Georgia with Ventura Rentals is our wedding rental angel. She was so helpful with helping us keep to our budget, answering and walking me through any and all questions, and providing CAD drawings of the venue with rentals. I highly recommend Ventura Rentals for any party, wedding, or function. Friendly staff, flexible at last minute requests, and great value. We will definitely be using Ventura Rentals at our next party. Thanks friends! -
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Renee Sent on 07/16/20134.7 out of 5 rating4.7
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amanda at Ventura Rental Party Center was terrific with linen suggestions, sending sample fabric swatches, and special ordering linens that were perfect for our Paramount Ranch Wedding Venue. The linens were gorgeous and not the run of the mill rental linens. She was charming, easy to work with and knew every detail about size/drop. She made sure we had linen for every table when we were often changing our minds. I would highly recommend this venue. Delivery and pick up were on time
and professional.
The quote and contracts were detailed and in order. Weddings can be hectic with so many details and often unexperienced People with urgent needs and no Idea of how to accomplish their vision. I cannot encourage you enough to let Amanda and the staff at Ventura Rental Party Center step in and solves your linen needs.
Renee F.
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Quality of service
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Jessica Sent on 07/23/20144.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Ventura Rentals was great. Ashley was very helpful and attentive when we went into the store to look at the various options for rentals. The first time we had a scheduled appt, but the second time we just popped in and she was still very helpful. The quality of their items was very high, particularly of their linens, though the prices were a bit higher than the other rental company we used for the majority of our rental items. However, we did use Ventura Rentals' napkins & plates, and were very happy with the results. They were able to be very flexible and adjust numbers even less than a week before our wedding, which was very appreciated. -
Quality of service
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Amanda Sent on 03/12/20193.6 out of 5 rating3.6-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Beautiful rentals but left me uneasy about their service
Big picture—rentals were delivered and set up on time, their items are beautiful quality and Nicole was responsive and easy to communicate with leading up to the event.
Problems—1) A week before our event they let us know they didn’t have enough goblets that we chose months before. 2) They left our venue late (I think they might have been setting up for a event the next day) so we had money taken out of our deposit from the venue—I told them this and they refunded me the amount which was nice 3) Somehow, a case of wine glasses went completely missing after our event. I obviously wasn’t there, but both the planner and caterer said that no one saw or heard about any missing glasses. They charged us $300 for these missing glasses but I feel that that is not good customer service for someone who just gave you $4k in rental revenue, you have no proof it was anyone at the weddings fault (broke on truck? Your staff lost them?) If there was evidence that they broke or even if they would have asked my coordinator or caterer about the glasses and had people look for them, I would feel better about it. But in the end even after fighting for it, they gave me 1/2 off the cost so I ended up paying $167 for the mysterious wine glass disappearance. Still doesn’t sit well with me to this day and I would not recommend or book them again after this experience. -
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Stephanie Sent on 04/21/20143.4 out of 5 rating3.4
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Don't get me wrong, Ventura Party rental did their job and the wedding looked fantastic. Dishes were clean, glassware was spotless and the guys setting/cleaning up worked quickly and efficiently.
I had challenges getting a few people to respond to me which is the reasons for the service, responsiveness and professionalism scores. I had to email a few representatives a few times because they were not getting back to me. However, my main issued was when I did a revision and took off rentals once I got my final count I got my new totals and prices had went up and labor charges went up by 4 hours as well. (Wedding was on a Sunday when they are closed so I was already paying higher labor charges than normal). Prices were adjusted back as they had recently raised rates..but that should have been caught when revising my contract at the locked in rates. Attention to detail was lacking. When I asked why the labor went up when I removed quite a few items there was no explanation given only that the labor is an estimate. However, that wasn't good enough for me as I took items off, not added! So Ashley offered me 10% off and leaving the extra labor she added on. I took a look at the new contract and the 10% savings was on maybe 7 items totaling less than $50..which apparently was supposed to make up for the extra $140 that she tacked on for extra labor? Nope. I asked her to take off the discount and take off the extra labor which she did but after she had annoyed me to the point that I wanted to change rental companies all together.
Georgia on the other hand was pleasant and professional to work with and I felt a lot better about working with the company after working with her.
They let my in-laws pick up the napkins early so we could fold the day before which was great.
The product was great, service could be improved. -
Quality of service
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User2449865 Sent on 11/22/20153.2 out of 5 rating3.2
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Quality of service 3 out of 5 rating3.0
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Average response time 2 out of 5 rating2.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Overall our experience working with Ventura Rentals was fine up to the wedding. They have a nice inventory though they did deliver the wrong item for one of our selections (bowls were too small for dessert).
Unfortunately after the wedding I found their customer service to be pretty frustrating. It took them a month and a half and several phone calls to refund money owed to us for unused items. Then, they deducted some money for damaged items, but didn't tell us until I noticed a price discrepancy. We spent a lot of money on rentals with them and I would have expected a better experience on their end. -
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Bethany Sent on 07/02/20111.4 out of 5 rating1.4
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Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 2.5 out of 5 rating2.5
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Flexibility 0.5 out of 5 rating0.5
Hours late delivering tables and chairs....a day late to pick everything up.They had messed up the delivery address. The worst vendor of my wedding. -
Quality of service
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