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Weddings

Tysons Watch & Jewelry Exchange Reviews

Tysons Watch & Jewelry Exchange

Tysons Watch & Jewelry Exchange

Vienna, VA
4.6 out of 5 rating, 11 Reviews
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Reviews

4.6 out of 5 rating
11 Reviews
  • Quality of service
    4.6 out of 5 rating
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    4.6 out of 5 rating
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    4.6 out of 5 rating
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    4.6 out of 5 rating
90% Recommended by couples

Awards

11
  • Dorian
    Dorian R. Sent on 11/05/2019
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    Like family

    I could not say enough about Karen and team at the jewelry exchange. My fiancé got my ring setting here with great advice from the group. Would spend all my money here if I could
  • Katie
    Katie Sent on 11/05/2019
    5 out of 5 rating
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    The absolute best place to find THE ring

    There are so many great things I could say about Tyson’s Watch and Jewelry Exchange, I don’t know where to start. The services they provide are phenomenal. They are knowledgeable, trustworthy and are wonderful to work with. My fiancé made the ring of my dreams with Rose’s help last fall. She educated him on diamond qualities and guided him to pick the best diamond for me. Then she custom made a band to match. We are looking forward to returning sometime soon to get our wedding bands.
  • M
    Michael Sent on 10/04/2018
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    Just WOW and THANK YOU!

    To describe the assistance and the experience I had at Tyson's Watch and Jewelry Exchange, I must first start by thanking the entire team at Tyson's Watch and Jewelry Exchange. My experience from the first time I was in the store was incredibly inviting and gracious. Everyone I spoke with was open to discussing my ideas and helping me in researching the perfect diamond engagement ring for my fiance. Despite the fact that I went in not entirely knowing what to expect, I felt welcome to express my ideas and was met with a lot of help and coaching from Rose and her team along the way. Never did I feel that I was being up-sold or forced into something that I did want to purchase.

    I visited the store multiple times and met with multiple associates before I decided, along with the stores help, to design a ring that suited my fiance and the aesthetic I was hoping to achieve. Shopping for a diamond can be very hard and overwhelming. I was thrilled to have diamond experts and designers helping me learn the ropes as I was working on taking this big next step in me and my girlfriend's lives.

    Moreover, I was very thankful with the the communication and responsiveness from Tyson's Watch and Jewelry Exchange, I am an out of town client and relied on email and phone calls in many instances when it was not feasible for me to travel to Virginia. The Tyson's Watch and Jewelry Exchange team really held my hand throughout this process - I dont know what I would have done without them.

    The result was a ring that was uniquely designed by myself for my fiance, which thankfully was exactly what she wanted. I am so happy with the quality of the experience as well as the quality of the ring. I was wonderful to have been working with Rose and her team and I recommend Tyson's Watch and Jewelry Exchange for anyone with jewelry needs.They are a class act, in a world where customer engagement and service has been push by the wayside.

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  • Leigh
    Leigh O. Sent on 01/29/2020
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    The most beautiful jewelry pieces, including the best engagement ring!

    Rose has worked with my husband on some amazing jewelry pieces for me in the past (a beautiful diamond heart pendant necklace, my amazing engagement ring and a dainty diamond bracelet). He most recently gave me a beautiful diamond necklace for my 30th birthday, which was a huge surprise and a very happy one at that. We both appreciate all the work Rose has done for us. I will cherish all the pieces forever. I have gotten so many complements on all the pieces, especially my engagement ring and am so proud to wear them all. In addition, Rose has great customer service especially since my husband and I are living in NY (and did live in OH) when she did all this amazing work for us. Thank you Rose for creating such beautiful work that I am lucky enough to wear!
  • K
    Kelsey Sent on 07/25/2017
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    My fiancé had his mother's old ring reset and resized at Tyson's to propose to me with and it is absolutely wonderful. He was very happy with the service and value and I am thrilled with my perfect ring. We will definitely be using them to pick out our wedding bands from soon!
  • R
    Ross Sent on 07/19/2018
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    Rose was the best. I was recommended here by a friend to buy an engagement ring, and she did everything in her power to make sure I walked out of there happy. She first showed me a number of different stones to pick from, and I already had an idea of what I wanted to do with the band. When she couldn't find the band I wanted, she had it custom made, and it is seriously breathtaking. My now Fiance could not be any happier with it, and I would definitely recommend Rose and the TWJE team.
  • J
    Jennifer Sent on 09/08/2017
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    My fiance went to the Tyson's Watch and Jewelry Exchange for my engagement ring. First, let me say I love it. Its style took me by surprise. I was stunned when I first saw it. He had TWJE design a unique ring specially for me. They worked with him to incorporate my style, his grandma's engagement stone, and his budget to fashion a keepsake that will be passed down in our family for generations. They were upfront, timely, considerate, and competitively priced. He's even said himself that the ring buying process went better than expected. We highly recommend going to their store in person and at least checking out what they have to offer.
  • K
    Kristen Sent on 11/25/2017
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    After searching high and low for the perfect setting to house my grandmother's stone for my engagement ring, a friend of mine referred me to Rose at Tyson's Watch and Jewelry Exchange. Rose was incredibly attentive, listened to every detail of what I was looking for, and took the time to educate me and provide recommendations on various options and price points for custom settings vs. designer settings. As an industry veteran, she is incredibly knowledgeable, and is truly passionate about providing quality service and creating a top-notch experience for her clients. My (now) fiance called Rose when he was ready to pop the big question, and she single-handedly took care of the entire process, end-to-end.

    They have a wide range of options from vintage antique to modern contemporary, and their personal touch is one you'll always remember!
  • K
    Kevin Sent on 01/26/2018
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    Shopping for an engagement ring can be intimidating. You want it to be perfect. My fiancee had given me a good idea of what she wanted but I was still not certain. Rose and Nancy made it so easy. We found the perfect setting and diamond band to match. Their selection and pricing were great and their service was even better. They have me as a customer for life!
  • T
    Tina Sent on 08/30/2017
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    Tyson's Watch and Jewelry Exchange is AMAZING. Ask for Rose Bouchard- she treats you like family. My husband took his grandmother's diamond to her to be reset and she helped him pick the perfect setting for my engagement ring. It fits my personality to a tee! We went back to get our wedding bands (duh!) and she was only more helpful. Fast and friendly service, even during busy hours, and they clean your rings every time you visit. Huge selection of diamonds, settings, and bands, all of which beautiful, and what they don't have in store they will order for you on the spot. HIGHLY recommend!!! Thank you, Rose!!!
  • Mike
    Mike C. Sent on 09/12/2021
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    Terrible customer service. People running this business have ZERO concept of customer/business offering a service.

    Epic failure at the very least! I purchased a loose diamond from this store through an Ebay auction. The item was PAID for IN FULL. I wrote a message, through Ebay with explicit instructions to ship the item to another Ebay seller who was actually making the ring in CA. Instead of doing as I, the customer requested, these jokers printed a shipping lable and were about to send the diamond to the address I had on file with Ebay. They also requested a signature verification. Thank God I figured out who they were and called them at their physical location. I explained to them that the problem is, there is no one at the location on the Ebay site. It is a yard with a mailbox where I keep my construction equipment and receive packages that do not require such care. These jokers, Justin, Rob, and some other A-hole who refused to give his name, claimed they were all managers and in fact 2 of them claimed they were "percentage owners" and said that the shipping policy is the policy and they were not going to change it. I was given the lecture that "they've been doing this for 27 years and they have "seen it all". At one point I though I was in the twilight zone. I mean here I am the customer who just spent many thousands of dollars and who wasted several days of his time dealing and negotiating with this business, only to be lectured by some 25-30 year old sounding stuffed shirt who most likely has their nails manicured. In any regard, after not believing my ears in this nightmare, I was told that they would not honor the sale and that they weren't going to change their shipping policy. So, in a nut shell, I bought a diamond to be used in a ring. The seller REFUSED to ship the item to a location that I requested and so they wanted to ship the item where they wanted to and would hear NOTHING else. Now, I am waiting on my money to return to my account which may take up to 5 business days and am once again looking for a diamond. Oh, one last point,... The second clown who got on the phone was Rob. Rob basicly took the position that he was done with the conversation and that the business no longer wanted my business. Rob claimed to be a manager and hung up the phone on me...... 5 TIMES! Wait.... they have my money $$$ and this clown is hanging up the phone on me? Are these clowns for real. They don't like curse words at this store. I found that out. LMAO Well, boys.... little boys, I don't like someone taking over $6000.00 from me and then telling me where they are going to ship my item and then making me wait for the return of my money. Lucky for them, these folks are 4.5 housr away. If closer, someone may be getting a "fresh one". By the way, I have been on Ebay since 2000 and have a 100% feedback rating and have bough and sold items that far excede this price tag and NEVER had an issue. Terrible business! Terrible people! I wouldn't buy a piece of toilet paper from these jokers.