Trinity River Audubon Center by Boxwood Reviews
Reviews
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.4 out of 5 rating4.4
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Professionalism 4.6 out of 5 rating4.6
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Value 4.6 out of 5 rating4.6
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Flexibility 4.4 out of 5 rating4.4
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Romali Sent on 11/28/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Boxwood is Amazing!!!
Where do I even start! Boxwood was so amazing and easy to work with. From the first meeting to the catering meetings to meeting and working with our amazing coordinator, Rachel, Boxwood made us feel taken care of. The food on the day of was absolutely delicious and we got many compliments. Everything on the day of went exactly to plan all thanks to the amazing team and especially our coordinator, Rachel. She went above and beyond to ensure that we were taken care of and so were our guests. Every instruction I gave was followed to a T, and I couldn’t have done any of the wedding without them. I am so happy we got married at the Trinity River Audubon center which is absolutely gorgeous, and that we had Boxwood to help us every step of the way. If you are on the fence, DO IT! Your day will be so much easier with Boxwood and their staff!-
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+5 photos
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Sydney Sent on 06/05/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wouldn’t Change A Thing!
We had our wedding at one of Boxwood Hospitality’s venues, The Trinity River Audubon Center in May of 2025 - and it was the best night of our lives so far!
TRAC is an absolutely STUNNING venue that is managed by the BEST group - Boxwood Hospitality. We seriously have nothing negative to say about both the venue and group, only a million positives!
We have never seen or been to a cooler venue in our life - such a unique and artistic building that is beautifully surrounded by nature. You truly don’t feel like you’re in Dallas here (but still super easy to get to and from hotels in the city!) We had people telling us the whole night that this is the coolest venue they have been to.
Everyone we met and worked with made this such a seamless experience. Each and every person through Boxwood was kind and so helpful, and you can tell they really love their job. It’s hard to put into words how great this group is - but I truly cannot recommend booking one of their venues enough. The food through their catering team is SO good too! We had compliments on it (and literally everything else) all night long!
Seriously cannot recommend this venue (or any through Boxwood Hospitality!) enough! We have been recommending them to all of our friends in the area, and recommend them to anyone reading this review as well! 10000000/10!!! -
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Alanna Sent on 05/21/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couldn’t have done it anywhere else!
Our experience with Boxwood Hospitality was amazing! The venue was beautiful, the staff was so easy to work with from the beginning and Carly (the wedding coordinator) helped make the entire planning process stress-free. Yes, you get a wedding coordinator assigned to you to four months out handle day-of planning! It saved us a lot in having to get a planner or day of coordinator. You also get linens included (your choice color) for the tables which was so helpful and seamless. I did a lot of research on venues and this was by far the best option for our budget and the vibe we were looking for. It blends nature and modern architecture. The ceremony takes place on a covered patio, cocktail hour is in the lobby or outside the doors in a covered atrium, and the reception is inside the big hall — so everything will always be covered, which is perfect for this crazy and unpredictable Texas weather! Our guests raved about the beauty of the venue and the food provided by the catering team. It’s all homemade by a family run kitchen team and we just loved everything on the menu. Can’t say enough about our experience with Boxwood!
We are so grateful to the team for such a beautiful wedding day! -
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Deanna Sent on 03/05/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Boxwood Hospitality & Catering is Amazing
The Boxwood Team was incredible to work with from start to day of. Every step was handled professionally & they kept us organized throughout the planning, especially given our tight schedule. Our Coordinator Julia Trejo was awesome - she made our daughter's wedding day spectacular and we were able to relax and enjoy the event. The catering team was delightful to work with and the food was outstanding -kept hearing all night how great the food was, "best food ever at a wedding". The family style service was a huge hit with our guests. Planning and executing a wedding is stressful but Boxwood helped us create a beautiful wedding. We did not even need a wedding planner because Boxwood handled so much: Concierge services to start the process, helping with budgeting & scheduling, onsite planning meetings, communication with our other vendors, set up coordination and running the show day of, Julia even did the bustle on the bride's dress! The bride and groom were so happy and had high compliments for Boxwood and Julia. I highly recommend Boxwood Hospitality and Catering. I could go on and on, you will not regret having Boxwood on your team! THANK YOU BOXWOOD & JULIA! -
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Caleb Sent on 12/01/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great all-in-one hospitality service
Boxwood Hospitality (Maggie, Carly, and Chef Justo) did an outstanding job of both setting the stage for a magical evening, as well as eliminating much of the stress of planning in the weeks and months prior to our wedding day. Their knowledge of relevant vendors, great selection of venues, and an absolutely incredible kitchen ensured that our most special day was exactly the high quality and memorable event that we had hoped for.
Maggie kept us organized and on-time throughout the long planning and execution phases, and she and her team responded to questions and emails quickly and effectively. During the event they were nimble and responsive to small change requests and we felt thoroughly at ease throughout. Maggie has a deep passion for her work and her warm and energetic personality made her a pleasure to work with. Chef Justo deserves a special shout out as our guests all pointed out that it was the best food they'd ever had at a wedding. Highly recommended! *chef's kiss* -
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Allison Sent on 10/19/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Smooth & stress fee wedding!
We wanted to choose a venue that was partially inclusive- they provide catering, month-of-coordinator, bartenders, servers, all the stuff you would normally have to rent (linens, chairs, etc.). Everyone at Boxwood was fantastic, especially our coordinator, Emma! She was super friendly, very communicative, and made wedding planning seem easy. We chose a meal plan that included a charcuterie, and everyone loved the food. We would definitely recommend Trinity River Audubon Center, as well as Boxwood. Also, the weather was perfect on our wedding day! I know that has nothing to do with the venue/vendor, lol. -
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Tiffany Sent on 09/12/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding was a DREAM!
Wow! Our wedding day was a DREAM thanks to the team at Boxwood Hospitality and Trinity River Audubon Center! From our initial inquiry to the venue to our grand exit, we experienced professionalism, expertise, personalized customer service, and genuine care to make our wedding day perfect. The team was responsive and attentive, the venue was flexible and accommodating, the catering was delectable - I just cannot say enough great things about our experience. I would highly recommend! -
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Christina Sent on 05/25/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A unique wedding venue with a stellar management team!
The Trinity River Audubon Center is such a unique wedding venue, with it's beautiful glass building looking out into the dense greenery of southeast Dallas. You feel transported out of the city! Not only was the venue an absolute dream, but Boxwood Hospitality was amazing to work with! From our first consult to our wedding day, they were incredibly professional and personable. Madison was our Boxwood coordinator and she was always quick to reply to our questions and so sweet! Chef Justo and the catering team were also fantastic! Anyone who chooses to work with Boxwood will not be disappointed! -
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Claire Sent on 01/24/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Night Ever!
Had an amazing wedding at Trinity River Audubon Center with Boxwood Hospitality. The venue was stunning, surrounded by nature. The food was incredible—diverse menu, delicious dishes. Everything was so organized; the team ensured a stress-free experience. Best night of our lives! Highly recommend for a memorable event. -
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Edeline Sent on 12/08/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Greatest experience EVER!
Our wedding day at Trinity River Audubon Center was PERFECT! Madison, day of coordinator from Boxwood Hospitality, was MAGICAL. She went above and beyond to ensure our wedding day and vision was exactly what we wanted. Our food was so delicious that our guests still rave about it!
Overall the entire experience from start to finish was very stress-free. I STRONGLY recommend anyone to have their wedding at one of the Boxwood hospitality locations! -
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Cody Sent on 11/05/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Boxwood made our wedding so easy!
Madison and the whole team at Boxwood Hospitality was AMAZING!!!! From the very beginning of working with them they were so helpful, thoughtful, and accommodating to us. It was so nice having venue, catering, and day of coordinating all handled by one team. I highly recommend them, they made the wedding process so easy!!! -
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Cc Ve Sent on 07/07/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love the Trinity River Audubon Center through Boxwood
We are so glad we chose the Trinity River Audubon Center for our wedding venue. The architecture/structure of the building is impressive with the nature that surrounds it. We also love that it focuses on environmentalism and sustainability. We had an amazing experience with Boxwood. The Supper Series that is put on for clients to try the meals is fantastic. Every staff member from Justo Blanco, the chef, to Kristi Snow, the bar manager, and to the wait staff were highly professional, highly competent, and offered us amazing service. We must reiterate how impressive Justo is! Our venue coordinator Madison was friendly, communicative and courteous. The food was phenomenal and service was stellar. Our guests could not stop complimenting how delicious the food was from the appetizers, the dinner and the late night snack of chicken biscuits. Our one regret is that we did not have to-go boxes! Ugh! Remember that! -
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Margie Sent on 06/21/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venu and Amazing Wedding Planning Team!
The Trinity River Audubon Center was a dream venue and Boxwood Hospitality was a life saver for our wedding planning! The team goes above and beyond to help you carry out your vision and their space was absolutely stunning. It took so much of the stress of planning off of our plates and helped us enjoy the process and the day of so much more!-
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+2 photos
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Evan Sent on 06/21/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Boxwood Hospitality FTW
We could not be more pleased with the Boxwood Team! It was truly the best day of our lives at our wedding. Trying to plan a big gay wedding in the current Texas climate was a daunting and scary task, but we were put at ease (multiple times) by one of the best event managers in this business, Mrs. Rachel Jones.
From the very first interaction with Rachel, I knew we were going to make a great team. She handled every single question we had for her with ease and just overall made this process so much easier. She is a compassionate, driven, achiever that puts the client first and always ensured we had everything we ever dreamed of. She is the prime example of leadership and hospitality.
Every service that came with Boxwood was on point. From the bottle of champs given at our first planning meeting, to the Newley Wed present that arrived at our door. Everything just seems authentic, which is sometimes a rare attribute in Dallas, TX. The food was superb, the drinks were perfect, the staff were kind. 3 weeks post wedding and we still have people raving about how amazing the event was. We have no complaints at all and would definitely recommend Boxwood.
This company is exceptionally lucky to have someone represent them the way that Rachel does. Having someone that not only speaks the language, but also understands the struggles that of a more diverse/ non traditional client is invaluable. We will always and forever remember the care and the way she treated not just us, but our entire friends and family, and we're forever thankful to her and this team.
Wishing we could do it all over again!
Evan & Kim -
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Christine Sent on 04/12/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Not your typical Texas wedding venue- better!
The Trinity River Audubon Center, Boxwood and Rachel Jones (day of coordinator) were a huge part of our wedding day and we couldn’t have picked a better location/hospitality group for the big day.
The venue, TRAC, was a beautiful place to celebrate with our friends and family. We had about 90 guests, including children, who were able to walk the nature trails, view the exhibits inside the venue (which includes turtles!) and enjoy the outdoors leading up to and after the ceremony. I can’t stress enough how much we loved the venue. I personally felt we didn’t need a lot of floral or lights or “fluff” because the space and outside was elegant enough.
Boxwood was easy to work with. They take care of the catering and were in constant communication with us throughout the planning process. We enjoyed the event they host where you can try the food options you choose for the wedding. The food was tasty and they have a variety of options couples can pick from.
In addition to taking care of the catering (so nice to deal with one less thing), couples are assigned a day of coordinator about 4 months out from the wedding date.
We worked with Rachel Jones who was fabulous and helped us with all our questions or concerns. Having recently attended my sisters wedding where they did not have a coordinator, I was extremely thankful we had Rachel. Even more so since we live out of state. She helped us finalize our ceremony and reception details. I had given my fiancé two vendors to sort out- he sat on those tasks for weeks. During our first meeting with Rachel, she recommended vendors for each of the two categories he was looking for and within the week, they were booked. And we loved the recommendations she gave/we went with! On the day of our wedding, she made sure all of our vendors were on the same page and following the same schedule. As a bride, I did not have the mental capacity for a lot the day of but Rachel was on top of everything!
I highly recommend the TRAC and Rachel if you are looking for a wedding space in the DFW area! -
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Tony Sent on 02/13/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Wedding Experience with Boxwood
We had an amazing experience with Boxwood as our caterer for our wedding at the Trinity River Audubon Center. Every staff member from event manager to chefs to wait staff were highly professional, highly competent, and offered us amazing service. Boxwood really worked with us to craft and shape the wedding that was exactly how we dreamed it to be. The food was phenomenal and service was stellar. A complete professional experience throughout. Highly recommended! -
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Katie Sent on 02/03/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Wedding Vendor Company
Firstly, the Trinity River Audubon Center is such a gorgeous location. I loved it from the moment I saw it.
Boxwood Hospitality was one of the best vendors I came across. They were so attentive to any need I had and made our day go by seamlessly. Maggie was raved about from everyone at the wedding. Their dedication to their couples is outstanding and would recommend anyone having a wedding to look at all of their locations because they truly were the best.
(Hampton Morrow Photography for photos) -
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Katelyn Sent on 06/28/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue and easy to work with
We had our wedding at TRAC through Boxwood Hospitality and are so happy with our choice. The day of coordinator service (we had Maggie, who was great!) that is included with the venue is so valuable - I didn't have to worry about anything the day of when it came to making sure vendors were set up, timeline, or cleaning and picking up at the end of the night. We also had our food catered through Boxwood and we got so many comments about how delicious it was. If I had to go back in time and plan a wedding again, no doubt I would choose TRAC and Boxwood again! -
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Bert Sent on 06/21/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Best Wedding Vendor in DFW
We were truly blessed to have our wedding at the Trinity River Audubon Center. Our coordinator Maggie with Boxwood Hospitality was AMAZING! She was extremely attentive and friendly during the entire process. She went above and beyond to make our wedding truly special. We can’t say enough good things about Boxwood Hospitality and the Trinity River Audubon Center. -
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Amir Sent on 05/10/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Responsive, helpful, attentive - just do it
Imagine getting the care and attentiveness for the core issues a wedding planner would handle - day of coordination, information of the venue, vendor interactions and planning, etc.
In a sea of traditionally unresponsive venue and event coordinators, Boxwood SHINES through in EVERY SERVICE they offered. They accommodated and helped to shepherd my recently wheelchair-bound father, their chef revived a dish to scratch an itch for my indian family, and every time i needed to talk or email with someone I got a response in a day or less.
If i had a second or third wedding, id be back instantly. Seriously, these guys were venue number 8 and by FAR the most responsive and organized. We are lobbying our best friend to have her wedding with Boxwood to spare her the stress of wedding planning.
Save your gray hairs, your time, your stress-induced procrastination. Chef Justo and Maggie S will take care of you. -
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Ashley Sent on 05/06/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We couldn’t have dreamt of a more incredible wedding!
My husband and I feel so lucky to have found the TRAC for our wedding! We came to Texas from California (my husband is from Texas and we currently live in the Bay Area of Cali where I grew up), and my only request was that we found a wedding venue outside with lots of nature. I saw the pictures of TRAC online and immediately fell in love with the nature and beauty of the building both inside and out. We didn’t need many decorations because the venue is already filled with so much beauty. A major plus to the inside where we had the reception was that, even though you’re inside, with the floor to ceiling windows, you feel taken outside. We had a view of the sunset while dancing which was incredible.
From day one of contacting TRAC we were attended to, communication was so easy, and we felt very taken care of. Another huge perk was that we were given a day of event coordinator, Abby, who made sure our wedding day went smoothly. She is incredible! Being out of state, we met with her on zoom and she made us feel so at ease, helping us organize and plan the day. We knew every step of the way that TRAC was the perfect place for us.
We are also vegan and were so pleased that there were so many vegan options to choose from with the boxwood catering company that works with TRAC. The bartenders were amazing making sure everyone had drinks, and everyone was raving about the food. The stuffed mushrooms and French onion dip were incredible! I had so many of our family and friends tell us it was one of the best weddings they had ever been to, and the beauty and care of TRAC, and support and care from Abby made it all possible! We can’t express enough that this is the venue to make all your wedding dreams come true, it did for us! -
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Hannah Sent on 04/28/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience at The Trinity River Audubon
Everything about my experience with the Audubon was wonderful! One of the biggest perks of booking this venue is the day-of coordinator which is included with the venue package. They are much more than a day-of coordinator and start working with you months before your wedding. I was lucky enough to have Maggie Smith as my coordinator, and I cannot say enough good things about her! She was extremely organized and on top of things both before my wedding and on the wedding day. She went above and beyond to make sure that she could accommodate any needs of my family, my guests and myself. She was extremely friendly and made everyone feel comfortable throughout the entire day. I would recommend Maggie and the Audubon to anyone! -
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Alexandra Sent on 03/26/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Spring Wedding
My husband and I had an incredible experience at TRAC and with the entire Boxwood team. The combination of natural and architectural beauty of the venue cannot be beat! We loved that there were multiple spaces for our wedding party and guests to enjoy and explore throughout the day- there was so much beautiful nature surrounding every sunlight-drenched wall of windows. Logistics of parking and entry were easy for guests, even our older grandparents were able to access the venue with ease. Andria, who gave us our initial tours of TRAC and the other beautiful Boxwood venue, The Cliff House, was patient and flexible with our schedules and questions. She shared helpful information and asked questions to truly help us determine which of the venues might be a good fit for us. Abby, our day of coordinator with Boxwood, was wonderful! From our first meeting with her, my husband and I felt confident that she would take care of us, our guests, and our wedding day with utmost professionalism and love. She made us feel special, at ease, and like we had been friends for years. The same can be said for chef Justo who met with us months in advance to design a highly personalized catering menu. Andria, Abby, Justo, and the whole Boxwood team really care about the couples with whom they are working and the work they are doing, and it shows! Not only are their standards high, their communication and coordination impeccable, and their food and decor refined, the people working for Boxwood are warm, kind, helpful, and genuine. It was a pleasure to work with Andria, Abby, Justo, and the Boxwood team, and a joy to celebrate our wedding with family and friends at TRAC! -
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L Farley Sent on 03/17/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing from start to finish!
Trinity River Audubon Center could not have been a more perfect venue! The stunning modern architecture of the building against the gorgeous backdrop of the nature sanctuary is really just breathtaking. The day was almost like a dream…beautiful, meaningful, and everything flowed so smoothly. Boxwood Hospitality with Maggie Smith did an AMAZING job from initial planning literally through the very end of the night! She went above and beyond over and over for us. Keestone Events’ Kelly Sheikh was incredible to work with and lead the entire team with expertise and a calming, organized demeanor through the whole process. I would highly recommend this beautiful venue that’s filled with a story of redemption and natural beauty beyond compare.
Venue: @trinityriveraudubonevents
Catering: @boxwoodhospitality
Coordinator: @keestone_events
Floral: @albadaliafloral
Photography: @ashiamosleyphotography
Paper: @leycolettering
Wedding Pies: @humblepies
Hair & Make up: @elanmakeupstudio-
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+4 photos
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Clarissa Sent on 02/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
TRAC is the BEST place to have a wedding!
Boxwood Hospitality was simply wonderful to work with. Andy was the first person that I spoke with and she scheduled and handled our initial tour at the TRAC. She is so sweet, helpful, and responsive. I absolutely love her. If you don't get to work with her, don't worry because I am pretty sure that everyone that works for Boxwood is great and helpful! The day of coordinator that was assigned to our wedding was a lovely person named Abby. She helped set everything up and made sure that our wedding went smoothly (and it totally did). My wedding day was perfect. Boxwood made our special day everything I wanted and more. My husband and I are SO happy that we used Boxwood and chose to have our wedding at the TRAC. -
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Bailey Sent on 02/21/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An absolute dream venue and team
I fell in love with The Audubon immediately. The huge windows, the beautiful architecture, the ceiling and walls; every part of this physical space was stunning. Even beyond the gorgeous physical setting, Boxwood and their entire team know what they’re doing. The catering, which is through them, was incredible. I have several friends and family with food allergies, and they accommodated everything easily. The food was delicious, and they make everything in such a way that no food is wasted. The bar area is centrally located without disrupting the dance floor, and when I asked that special care be given for recycling, they told me they already have that in place! Working with Ashley was especially wonderful. I had a planner, but the coordinator at TRAC was also readily available, and had solutions for every single scenario I had questions about. Ashley was truly a dream to work with. From start to finish, every person I worked with at TRAC and Boxwood was genuinely incredible. They know their stuff. But perhaps the best part of working with them was how special our wedding day felt. I know they do this nearly every weekend with hundreds (maybe thousands) of couples. Yet my family and I felt like our wedding was the only one on their plate. They cared about our questions and were excited with us every step of the way. I loved working with this team and cannot recommend them, or this stunning site, enough. Thank you all so much.-
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+15 photos
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Lynh Sent on 02/14/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect night!
I can't say enough about how lucky we were to find TRAC and their team. We planned our wedding reception barely a month out (I know, we're crazy), and Maggie and Boxwood Hospitality made is SO easy. The venue rental had all the accommodations, and it was very reasonably priced considering you get full catering services and the ENTIRE venue which is absolutely stunning. We got so many compliments on the building and food. Even our photographer was amazed by how many good shooting locations there were! Most importantly Maggie and her team went and above and beyond to make our night happy without a hitch. I was definitely a stressed bride and everyone was so kind and helpful. My husband and I were a two person decorating team and Maggie and her crew jumped at every opportunity to help with setup, guests, and more. I would recommend TRAC and Boxwood Hospitality to anyone. -
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Jennifer Sent on 12/29/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience working with Carly Suhr and team
My husband and I were looking to have a reception a year after our covid wedding, and we stumbled on the Audubon - their website listed pricing clearly and the photos looked beautiful. It was close enough to the city but far enough to be a special trip to a nature setting for many guests. The indoor and outdoor spaces offered the flexibility we were looking for during a winter event with Covid concerns. And frankly it's just gorgeous inside and out! Everyone we worked with was pleasant and professional, from the initial walk-through appointment to the crew who worked the event. Carly was our venue coordinator and she did an amazing job - she patiently answered all our questions in detail, walked us through all the proceedings and gave great suggestions, and kept all the details with her throughout the process. Our wedding went perfectly smooth because she kept everything humming. She cared about us and our needs, and always made us a high priority. Chef Justo took great care of us and our guests' dietary needs, took detailed notes from the tasting, and personally ensured everything was prepped to our liking at the event - our guests couldn't stop raving about the excellent hor d'oeuvres and meals at the reception! My husband and I wanted to work with a hospitality staff whom we can trust to handle all things big and small, and they nailed everything we asked for! We couldn't be happier to have worked with Boxwood Hospitality to make our reception a reality. Highly recommend! -
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Emily Sent on 12/09/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best wedding ever!
We could not be happier with our wedding day. Trinity river Audubon center is beautiful, the grounds are amazing, and boxwood hospitality was such a delight to work with. Ashley was our wedding coordinator and she was truly a blessing. I may be biased, but it was the best wedding ever. -
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Diana Sent on 11/17/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank You Maggie!
Maggie and her Boxwood Hospitality team made our dreams come true! Her responsiveness, attention to detail, and wonderful personality made our daughter's wedding a wonderful heart warming experience for all our friends and family! Pre-planning and day of coordination were the best we have ever experienced! -
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Elizabeth Sent on 11/16/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Just the right amount of everything
The Audubon was a perfect venue for us, and Boxwood met our needs nicely. We were laid back in the grand scheme of things, but still knew what we wanted. The level of attention from our coordinator was perfect, and I am sure we could have utilized Maggie more if needed.
We had trust in the schedule and general plan, while still being able to customize every step of the way. You will go crazy trying to know every little detail, and we took a leap with faith with Boxwood and were entirely rewarded. Maggie arranged our perfect timeline and executed our day of with basically only 3 meetings. The venue itself was perfect and gorgeous and we were able to bring so many of our littlest details to life easily. Boxwood works with many vendors so you have lots of options, but we tried as much as we could to stick with the basic offering, and it was beautiful! so entirely up to you if you want the upgrades, rest assured everything will come together without.
I would definitely recommend this venue and the boxwood vendor team. It really seems you can engage as much or as little as you like. We were pretty busy with the rest of our lives, but every email was answered, no issue with text message, and seriously everything went off without a hitch!
Basically seems like you can obsess as much or as little as you like, and be confident you will still get married and have a beautiful event.-
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+2 photos
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Judy Sent on 11/11/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning Setting and Impeccable Service
We had an absolutely fantastic experience with my daughter's wedding at Trinity River Audubon Center. The facility is a stunning venue, with both outdoor and indoor spaces. The staff at Boxwood, particularly Ashley, were professional, friendly and thorough in helping us plan and execute all aspects. We didn't really need a wedding planner due to the extensive assistance provided by Boxwood. Everything from start to finish was impeccable. Plan your event here! You won't be disappointed. -
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Leora Sent on 11/03/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Breathtaking venue and great staff!
We chose TRAC because it felt so natural and beautiful, and like you weren't even in a city (despite it being only 10 min from downtown) and it was everything we imagined! We had the most beautiful wedding at TRAC and enjoyed every minute. Our guests are still talking about how beautiful the venue was and how peaceful it felt. The indoor ceremony looked out onto the pond, cocktail hour outside was lovely, and the pictures out in the nature are just incredible. We worked with Abby who was so responsive, helpful and professional. She listened to what we were envisioning and helped bring it to life. Also, there are so many things included with the venue fee (chairs, tables, linens, glassware, etc.). TRAC and Boxwood was a joy to work with and truly the most beautiful venue in Dallas!! -
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Nabeel Sent on 08/27/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Carly suhr is amazing!
We had a beautiful wedding at the Trinity River Audubon Center. Everything about Boxwood hospitality is great but what took our experience from great to AMAZING was our event Cordinator Carly Suhr. She was so nice, responsive, collaborative, and made our whole experience actually fun and seamless day off the wedding. We were able to stay present and enjoy every moment of our wedding because Carly was VERY organized, strategic, timely, and most importantly able to handle multiple situations under pressure. Carly made our experience 5 stars and we highly recommend requesting her if you are planning a wedding with Boxwood hospitality.-
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+5 photos
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Erica Sent on 07/05/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely beautiful
We had our postponed wedding here in May and it was absolutely beautiful. We loved having a space with indoor and outdoor areas filled with greenery and views all around us. Our event coordinator, Carly, and everyone else we worked with were very accommodating and professional throughout the planning process and day-of. They kept everything running smoothly and we’re thankful they made the celebration so enjoyable. -
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Deborah Sent on 06/14/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely Outstanding!
Our daughter recently married at the Trinity River Audubon Center in Dallas, Texas. I cannot say enough good about Maggie Hummel and her team through Boxwood Hospitality for the work they did to make it a perfect event. She was always quick to answer e-mails from us during the weeks and months leading up to the wedding. And the day of the wedding it was as if Maggie could read my mind. She and her team took care of things before I could ask, and when I had a question about anything, she was unflappable. She took such great care of our daughter and now son-in-law on their special day, just like she did for our family and guests. I can't think of anything they could have done to make it any better. I recommend the venue, Maggie Hummel, and Boxwood Hospitality to you without reservation! -
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Kimberly Sent on 06/10/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beutiful, Unique Venue
Trinity River Audubon Center was recently taken over by Boxwood Hospitality. So, please take previous reviews with a grain of salt!
First of all, this place is beautiful. It is very different from other venues. The architectural structure of the building in the middle of this natural area with trees and flowers is breathtaking. So many photo opportunities. There is also so much space for your guests to spread out. Even better, the outdoor areas are all covered, so even in rain, you can be outside.
Secondly, Boxwood Hospitality makes this venue even more worth it. They provide catering, tables, chairs, linens...everything. With the catering, they offer a fun dinner with others who are getting married at one of their four venues. During this dinner you get to try various menu items and look at linens and other options (it’s also open bar)). It was a very fun date night for us!
They also provide you with a Day of Coordinator who you start working with about 4 months before your wedding day. We had Maggie and she was so helpful and wonderful every step of the way. She is so personable, and kind and she really cared about our day. She went above and beyond and made sure that we had everything we needed. I cannot speak highly enough of her!
I highly recommend this venue and Boxwood Hospitality!
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Robin Sent on 02/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
TRAC was a fantastic place to have the reception!! It is beautiful, large, and unique!! We had a wonderful reception there and would recommend it to Everyone!! -
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Jenna Sent on 03/20/20244.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Boxwood is incredible!
I had my wedding at the Trinity River Audubon Center (TRAC) which is managed by Boxwood for events and I am so thankful I found them! They made planning our wedding a breeze with a very responsive and helpful team. Emma was our assigned day of coordinator and she became heavily involved around 3-4 month out mark to handle all vendor communications, make sure the schedule was perfect, and answered my many questions. The food provided by Boxwood Catering was also incredible! Our guests raved about it for days. It is also wonderful they host a dinner series so you can taste all the options prior to selection. Chef Justo even made speciality plates for my guests will dietary restrictions so they didn’t have to pick around their plate. All in all an amazing experience! -
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Kaitlyn Sent on 03/17/20234.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Contemplating? Just book now.
I started my search looking for a rooftop venue which brought my to Boxwood Hospitality, and oh my, thank heavens. I cannot say enough about Boxwood, my phenomenal coordinator Maggie and her entire team, and the Trinity River Audubon Center. I wanted a venue that would handle food, setup, breakdown, and coordination and Boxwood delivered. While Maggie was technically my "day of" coordinator, she was incredibly responsive to any/all questions leading up to the big day and truly took care of everything and all the important people at the wedding. The venue itself is magical, with so many different photo opportunities and an incredibly unique space to say your vows, we still have people waxing on about how amazing the location (and celebration!) was.
I truly cannot praise Boxwood Hospitality, and Maggie, enough. If you're contemplating working with them, contemplate no longer and do it. It will make your already stressful wedding planning SO much easier. -
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Jillian Sent on 07/22/20224.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
A beautiful indoor/outdoor wedding and great hospitality team!
Choosing the Trinity River Audubon Center was the best start to wedding planning as it shaped the whole vision of my wedding, helping me focus on natural greens and an intimate, semi traditional wedding. I loved that it was an indoor/outdoor venue with a stunning indoor area available if weather had been an issue. The vast windows looking out into the fields were what sold me! Not to mention how easy it was to work with the Boxwood Hospitality team. From planning meetings, communication between the caterer and wedding coordinator, and day of flow- this team was so kind, responsive, and efficient. I really enjoyed working with Gabby and Justo. Cannot recommend this location and hospitality team enough! -
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Sarah Sent on 01/03/20224.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Great experience working with Boxwood Hospitality
Really enjoyed working with Boxwood Hospitality to host our wedding ceremony and reception at TRAC - from touring the venue to the execution of the wedding, the team at Boxwood was professional and helpful the whole way through. Maggie Hummel was originally our wedding day coordinator, but ended up having Abby Guevara the week of the wedding due to a last minute change. Both women were very responsive and worked seamlessly with my wedding planner that the change had no impact to our wedding at all.
The preferred food vendor had a wonderful tasting in Klyde Warren park and picking out our menu was very easy (And delicious! We had a lot of compliments on the food from our guests). The Boxwood team made sure to communicate any updates and changes to our invoice throughout the process. The only thing that was a little tricky was scheduling a rehearsal time because our wedding was on a Saturday and the venue was also booked for a Friday event, but Abby worked with us to find a time during the week that fit most of our schedules and she was very patient with us walking through the rehearsal a number of times since our officiant was on FaceTime.
The venue is gorgeous (a great mix of modern architecture and nature) and we were very impressed with the level of service from Abby and all of the Boxwood team. -
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User2138016 Sent on 05/11/20154.3 out of 5 rating4.3
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
The Trinity River Audubon Center (TRAC) is a stunning wedding venue. Most likely, none of your guests have heard of it or been there. All our guests were very impressed with how beautiful TRAC is.
Some notes:
* DO NOT COUNT ON UBER. The drivers can't find TRAC in the dark (even with the Uber app) because the TRAC sign is set too far back from Loop 12. We had multiple drivers cancel on guests and us. A friend drove us back to the hotel. That ended up being a fun ride but complicated our exit plan and caused stress for our guests.
* We had Bolsa cater a family-style dinner. The food was amazing. I had multiple "best wedding food ever" comments from guests.
* We also did our event set-up and rentals through Bolsa. Everything went off without a hitch and looked great.
* Probably best as an early spring / late fall venue. Late spring / summer would be too hot to take advantage of the best TRAC has to offer - its outdoor features. Also, it was pretty warm *inside* TRAC on a day where temps outside peaked in the low 80s. Winter, all the green stuff outside is going to be gone or brown.
* TRAC charges $300ish to use the Butterfly Garden for ceremonies. You will not get a refund if it rains and your ceremony takes place elsewhere.
* TRAC will suggest that you set up your photobooth inside a small theatre off the main room. Have your photobooth vendor bring a fan or provide one yourself - it gets super sweaty hot in there with all the people and equipment. Make sure your DJ makes an announcement telling your guests where the photobooth is. -
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Rachel Sent on 10/28/20214.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 2 out of 5 rating2.0
Ceremony at The Audubon
We had a lovely wedding at The Trinity River Audubon Center and received so many compliments on the location from our guests! The scenery around the scissor deck was beautiful in October, and Carly, our event coordinator, was lovely to work with. She helped us make sure we covered all the bases for planning the ceremony and was very calm and supportive the day of. Both my husband and I really enjoyed the experience and would definitely recommend this venue for a ceremony only. We did not have our reception here.
My only complaint is around scheduling the rehearsal. We had our ceremony on a Sunday, and the only times made available to us to rehearse were Friday early afternoon and Sunday right before the ceremony (neither of which were good options). We ended up doing the rehearsal on Friday at 1p, and both groomsmen as well as my nephew were not able to attend which stressed me out on the actual wedding day because they weren’t able to practice with the music. I definitely would have preferred to do the rehearsal at a more realistic time and would have appreciated the venue being more flexible/reasonable when offering rehearsal times. -
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Madeilne Sent on 11/14/20174.2 out of 5 rating4.2
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
The Trinity River Audubon Center is an absolutely BEAUTIFUL wedding venue! It's so unique and it gave a very intimate feel while still being roomy enough for our 150 guests. The modern building and wildlife trails gave for a good variety of photo backdrops. We had our ceremony out on the scissor tail deck and it was fantastic. And the sunset coming in through the tall windows in the reception area was so romantic and dreamy!
Some things to note:
1. This is not a traditional wedding venue, so while it may seem cheap to rent the space, keep in mind that you have to rent literally everything else as well. The tables, chairs, lighting, plates, utensils, etc. That adds up really quickly.
2. You are required to use Bolsa Mercado as your caterer, and while their food is delicious (we got so many compliments on the food) they are way over priced.
3. While a lot of previous reviews complain about the venue coordinator Shannon, I did not have a problem with her, and she actually resigned right before my wedding. So you won't have to worry about her. The woman who took her place was very professional and responsive.
4. There is not a traditional getting ready location for either the bride or groom. They just provide separate conference rooms to hang out in before the ceremony. Me and my bridesmaids got ready off-site.
5. The arbor in my pictures is not provided by the venue. A family member made it for me and my husband and we took it with us.
Overall, I loved this venue. It was perfect for my intimate, nature-themed wedding.
**Photos are taken by Kayla Smith Photography**-
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+8 photos
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Angela Sent on 11/16/20113.8 out of 5 rating3.8
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 2 out of 5 rating2.0
I really enjoyed having my wedding here. It looks beautiful even before adding decorations. The Great Hall has beautiful bamboo floors and 2 walls of full windows. When I was walking around during cocktail hour I felt like I was at a fancy dinner party. There was also planty of space to set everything up. The only problem we had was that trying to figure things out the week before was tough because the only coordinator was very busy with the other center that has recently opened and they aren’t very experienced with weddings. I knew that going in though, and I actually liked that it wasn’t your typical wedding venue. Hopefully they can get more staff for the events. We also had an issue with the rehearsal the day before but it was my fault. We had agreed verbally that the rehearsal would be around 5 or 530. She wrote down 5, and I told everyone 530 so when I showed up late at 6 she wasn’t happy. They close to the public at 4, so they don’t like to have to keep the security guard and the coordinator there too long past that. I ended up having to pay $50 for the 1/2 hour we were over, but I was fine with that since I was the one that showed up late. -
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User1229486 Sent on 07/06/20133.7 out of 5 rating3.7
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3 out of 5 rating3.0
The facility was a beautiful and unique place for our wedding. Surpisingly, many people have not heard of the Audubon or do not realize that events can be held on site. It was such an awesome facility though a bit off the beaten path as far as location. The staff, especially Rose, were delightful! The caterer has to be through Bolsa Mercado. Food is incredible but responsiveness of their staff left much to be desired as we had to continually follow up and information promised by a set date was not provided. Other than that though, we had a terrific experience! -
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User2383204 Sent on 10/22/20153.2 out of 5 rating3.2
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
This place is beautiful and I am so happy we had a unique and creative place to hold our wedding ceremony and reception in. It is off the beaten path, but I think that adds to the its charm and beauty. Our guests, (the ones with children especially) really liked the outdoor area with trails and exciting things to explore while we had our formal pictures taken. The architecture of the building and landscaping allowed for some really cool photographs.
The area they provide for the bride to get ready was well lit, roomy and comfortable; however the area they have for the groom was not as impressive. I think it's a workshop during the day so it was a little dirty and not very comfortable for the guys to hang out in.
We were totally happy that we had to use their caterer, Bolsa. The food was really tasty and pleased the whole crowd.
The planning process was a little difficult here - I didn't know what I was doing or what to ask so I was looking for a lot of guidance which the venue coordinator wasn't able (or willing?) to provide. She just left it to us and we made it work, but I'm rating it lower because of that.
Overall I'm so happy we chose this venue for our wedding because of Bolsa and the architecture, but wish the planning could have been a little easier. -
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User985871 Sent on 10/23/20123.2 out of 5 rating3.2
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
It is a beautiful venue and the price is good. They just do not have the staff to offer you very much support. They still need some time to learn about working with people for weddings. Of course the Center's primary goal is education and preservation, not weddings. A few things they could do better: 1) give you more time to set up before the wedding. Right now they only give you 2 hours which makes the two hours before the wedding a mad, hectic rush. 2) Give you more time for the rehearsal. Right now if you have a Friday rehearsal you have to be done and out of there by 4:00 pm. It was very hard to get everyone out there before that time on a workday. -
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User1557161 Sent on 03/13/20143.1 out of 5 rating3.1
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Quality of service 2.5 out of 5 rating2.5
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Average response time 2 out of 5 rating2.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
My experience having my wedding at the TRAC was mixed. On the good side, it was a lovely, unique venue designed by starchitect Antoine Predock. At the time I booked, they allowed you to have any caterer and bring your own alcohol, but now they require you to use Bolsa Mercado. The price of the venue was more affordable than other comparable Dallas venues. They were kind to let me store some wedding items in their storage closet to make the set up easier on my event.
On the negative side, I booked before a change in personnel and certain assurances that were made were not kept which complicated things greatly and caused a lot of added stress. The then event coordinator was very difficult to get in contact with and would take WEEKS to get back to me even in the time frame close to the wedding, which was very stressful. Another employee of the TRAC ended up taking over the coordinating role and was much more responsive. Both of the coordinators could not help with basic questions like how to organize the tables and chairs inside and outside and recommended that I "just come down and play around with them until you find something that works", which is unrealistic to do with 200 chairs and 22 tables. Also, even after paying to rent the facility you STILL had to pay to use their tables and chairs.
At the end of the day, the wedding turned out just fine but the process was MUCH more difficult than it needed to be. -
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Lacey Sent on 11/04/20162.8 out of 5 rating2.8
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Quality of service 2.5 out of 5 rating2.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 2.5 out of 5 rating2.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
The venue is spectacular. We had our ceremony in the butterfly garden, and it was beautiful. We took photos after, and our guests loved the outdoor reception area. The reception inside was very roomy for our 150 guests, and we were happy with the family-style table layout, buffet placement, dance-floor and bar. I would recommend this venue to any couple who wants a natural, intimate feel, without breaking the bank.
With that said, our venue/catering coordinator was a problem. I came close to breaking my contract from the lack of her responsiveness. Our proposals were wrong multiple times, and I had (and still have) no confidence that she cared about our wedding details, trying to make it easier for us and our wedding coordinator, or just customer service in general. If you do go with this venue (which I highly recommend) please do not work with Shannon.
Bolsa mercado catering was great food, and worked with us to customize a menu that would fit both of our tastes. We were also able to bring in Emporium pies for dessert.
One thing I wish we would have done was overhead lighting. Having string lighting would have set the mood a little better! -
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Mike Sent on 01/13/20182.6 out of 5 rating2.6
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 4 out of 5 rating4.0
Initially they were great and then their coordinator left. During the transition we tried to reach out proactively as hadn’t heard much to a response of no worries we’ve got it. Then less than a month from the event we got a call that they weren’t sure of our linens, table set ups, etc etc - I reached out to the director of the center requesting a call back to no reply. Otherwise the space is absolutely stunning and would expect this will pass as they get their ducks in a row as overall the new coordinator we worked with the last month was good but definitely was room for significant improvement throughout as well as responsive. All of our guests loved the space and it was fairly easy setup and take down at the space. -
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User4786759 Sent on 05/25/20142.5 out of 5 rating2.5
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Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3.5 out of 5 rating3.5
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
This is probably hands down one of the more unique settings to have your wedding ceremony/reception or both, which we did. However, be prepared to be frustrated waiting to have your e-mails/phone calls answered. From booking the venue to being told three days before our wedding that we wouldn't be able to use their Apple TVs to showcase our engagement photos (after we were told it would be fine), there were communication issues pretty much the entire way. And I would highly suggest you think twice if you book with their preferred caterer, because it'll be much of the same thing. Although we had to suck it up and pay a buy out fee to use a different caterer, it was totally worth it. You'll probably also want a wedding planner or day of planner to help you set up at the venue, since the contact person for TRAC isn't responsible for any of those details. Nevertheless, I'm still glad we chose this venue. -
Quality of service
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E Sent on 07/05/20162 out of 5 rating2.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 2 out of 5 rating2.0
The venue is beautiful, but unfortunately we experienced far more cons than pros. First, the A/C in the venue went out (in June) and the staff made little effort to mitigate the situation. They purchased a couple of fans and then told my mom-who was rather stressed-"that it wasn't going to get any better" and that there wasn't anything else they could do. Watch out on rentals. They don't tell you up front that you have to rent EVERYTHING. We didn't find out until 3 weeks before the wedding that we would have to rent a full sized convection oven for the catering. Emails often go unanswered for weeks, despite multiple follow ups. Catering proposals often have errors (costly ones!) so be sure to pay attention. We were initially told that we wouldn't need the guest count until two weeks before the wedding and had the invitations printed to reflect that. Then a month out we told we were past due on a number and had to have it locked in. I could go on, but you get the gist... Proceed with caution, and make sure to get EVERYTHING in writing if you can. I tried, but didn't work out. Really disappointing experience. -
Quality of service
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User1461489 Sent on 11/26/20121 out of 5 rating1.0
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Quality of service 1.5 out of 5 rating1.5
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1.5 out of 5 rating1.5
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Flexibility 0 out of 5 rating0.0
This is a very beautiful venue....but thats about all that it has going for itself. I fell in love with this venue and 100% made the decision to have my wedding and reception there. However, so many issues kept popping up. The main issue was geting a timely response from our contact. While my other venue options were filling up, I had to repeatedly ask for a revised contract. This venue is also the most inflexible venue to work with. You only have one choice of caterer of which does not supply glassware, tableware, flatware or anything. You can not use an outside lighting company. You can not use candles. You only get 2 hours of set up time. If you are wanting a band, this venue does not support that large of a production. The list goes on and on.
My advise - if you want a small, simple wedding and you do not care about timely, considerate responses, maybe this is the place for you. -
Quality of service
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