Pretty nice experience even during Covid. Owners were really nice and into making the best of the day.
Pretty nice experience even during Covid. Owners were really nice and into making the best of the day.
Beautifulbliss Sent on 02/22/2021
3 out of 5 rating
3.0
Quality of service
2 out of 5 rating
2.0
Average response time
3 out of 5 rating
3.0
Professionalism
1 out of 5 rating
1.0
Value
4 out of 5 rating
4.0
Flexibility
5 out of 5 rating
5.0
Beautiful venue, horrible service
Everything went great up until my wedding got closer. I feel like there was a lack of concern for my concerns. I was told last minute that my decorator would Only get an hour for set up. They did help my decorator get it done but when I originally expressed my concern it was just brushed off. The day before my wedding I was told my decorator can come in and sort things so it is easily accessible to get out in the short amount of time provided. My decorator showed up a few minutes after the time given and she was left waiting outside until it was time for my rehearsal. I had been speaking directly to the...
Everything went great up until my wedding got closer. I feel like there was a lack of concern for my concerns. I was told last minute that my decorator would Only get an hour for set up. They did help my decorator get it done but when I originally expressed my concern it was just brushed off. The day before my wedding I was told my decorator can come in and sort things so it is easily accessible to get out in the short amount of time provided. My decorator showed up a few minutes after the time given and she was left waiting outside until it was time for my rehearsal. I had been speaking directly to the owner and it seemed as though her plans was to coordinate my wedding but when I showed up for rehearsal someone else was there whom I’ve never even met before. She was really nice and helpful but I would think I should have been introduced before hand. Krystle was not present during my entire event and there was confusion on what time my ceremony started. My ceremony should have started for 8 pm. Everyone was ready and there well before 8 pm but we still ended up starting at 8:30 which took a lot of time from my reception. Krystle also had a nasty attitude with family members who stood behind to help pack up everything. The place was beautiful and the food was good but the service was horrible and unprofessional!
Jasmine Sent on 08/21/2018
1.8 out of 5 rating
1.8
Quality of service
2 out of 5 rating
2.0
Average response time
2 out of 5 rating
2.0
Professionalism
0.5 out of 5 rating
0.5
Value
0.5 out of 5 rating
0.5
Flexibility
4 out of 5 rating
4.0
It saddens me that I didn’t have the same experience as most. The results in my experience has led to me seeking legal actions against Trinity Banquet as well as make the decision to not have a baby shower, cancel it completly, giving the time and risk level of my pregnancy. Thank God that this stress didn’t impact me into going into early labor but not having a babyshower is a bummer giving that this is my first child, my daughter. Long story short, I did not sign the contract and asked for my $500 back due to remarks that the owner made about myself and my mother. However this business has decided in keeping my deposit though...
It saddens me that I didn’t have the same experience as most. The results in my experience has led to me seeking legal actions against Trinity Banquet as well as make the decision to not have a baby shower, cancel it completly, giving the time and risk level of my pregnancy. Thank God that this stress didn’t impact me into going into early labor but not having a babyshower is a bummer giving that this is my first child, my daughter.
Long story short, I did not sign the contract and asked for my $500 back due to remarks that the owner made about myself and my mother. However this business has decided in keeping my deposit though no contract being signed. Legally I did not agree to any contract between myself and Trinity Banquet. My lawyer is willing to pursue actions but I have to weigh if it’s worth it or not. I will be giving an updated review in a couple of weeks.
Are you interested?
Adrienne Sent on 10/14/2022
1 out of 5 rating
1.0
Quality of service
1 out of 5 rating
1.0
Average response time
1 out of 5 rating
1.0
Professionalism
1 out of 5 rating
1.0
Value
1 out of 5 rating
1.0
Flexibility
1 out of 5 rating
1.0
Look for another venue!
If I could give zero stars I would.
My niece used this facility for her wedding reception on July 16th of this year. At the time my sister booked the venue, she was the only event for the day. On the day of wedding we arrived at 11 am to begin setting up for her reception which was to begin at 7:30 pm. At noon we were informed that we needed to be out of the hall by 12:30 because there was another event that needed to set up for an afternoon event. We were told that we would be able to return at 5:30 to set-up. We moved all of our items to a small room and...
If I could give zero stars I would.
My niece used this facility for her wedding reception on July 16th of this year. At the time my sister booked the venue, she was the only event for the day. On the day of wedding we arrived at 11 am to begin setting up for her reception which was to begin at 7:30 pm. At noon we were informed that we needed to be out of the hall by 12:30 because there was another event that needed to set up for an afternoon event. We were told that we would be able to return at 5:30 to set-up. We moved all of our items to a small room and were assured that the room would be locked until our return.
I returned to the facility at 5:30 to find that the other event was still in full swing. I contacted the facility on their emergency line and was told someone would call me right back. I'm still waiting for that call. We were not able to begin setting up until 6:30 for a 7:30 pm event!
Once we entered for set-up, we found that the majority of the things we left in the "locked" room had been rearranged and left in a mess. Needless to say the hall nor the restrooms were cleaned/sanitized (COVID!) prior to our event starting. The staff on hand did what they could to reset the room, however we were still in set-up mode when guest began arriving.
When we left after the reception we walked out to a totally dark parking lot. Just one more example of the care taken for guest of this venue.
This is a great facility, however the owner has no clue about customer service. If you decide to rent this venue BUYER BEWARE!!!!
Rochelle Sent on 08/01/2022
1 out of 5 rating
1.0
Quality of service
1 out of 5 rating
1.0
Average response time
1 out of 5 rating
1.0
Professionalism
1 out of 5 rating
1.0
Value
1 out of 5 rating
1.0
Flexibility
1 out of 5 rating
1.0
Double booked
Please do not book this venue! I have been a manager in hospitality for nearly 10 years, a certified event planner and I have been a catering/convention services manager for Marriott and Hilton brands. With that being said, I have never had an experience with a venue or run an event like the experience I had here for my cousins wedding reception.
The hall was booked (more than 6months in advance) for the reception here was scheduled for 8pm following the wedding at 6pm. The owner decided to book a last minute wedding on the same day!
Structure wise you need at least two hours for your event staff to CLEAN and sanitize the areas between events...
Please do not book this venue! I have been a manager in hospitality for nearly 10 years, a certified event planner and I have been a catering/convention services manager for Marriott and Hilton brands. With that being said, I have never had an experience with a venue or run an event like the experience I had here for my cousins wedding reception.
The hall was booked (more than 6months in advance) for the reception here was scheduled for 8pm following the wedding at 6pm. The owner decided to book a last minute wedding on the same day!
Structure wise you need at least two hours for your event staff to CLEAN and sanitize the areas between events for a venue that size. We were told that our setup was able to start anytime after 8am. After arriving on the premises we were greeted by the new manager/coordinator, who started working there on Tuesday of that same week. She was kind and accommodating, however she did not know we were even coming or the center’s policy (because she is brand new). This is what we were told, that if an event is setting up or happening no other parties can be on the premises. We were informed about this 45 minutes after we arrived at the location. That’s when we found out there was a last minute wedding booked from 12:30-5pm! Now my cousins wedding had been on the books since the winter! That pushed our set up time 5:30-8 for the 8pm reception. Absurd!!! So we left and decided a few members of the family would just have to MISS THE WEDDING that we traveled 6, 8, and some 12 hours to get to!!!
That evening when we arrive at 5:30 we see people dancing inside, we wait, then decide to run to the hotel and come back. However when we come back at 6:00 to set up again, the event is going on in full swing. The other party that was promised to be gone was on the dance floor and the bartender was still serving drinks! How are people coming in and out of the venue with drinks, glow lights and party favors, having a great time while my family, all our vendors and decorators were waiting outside with trunks open full of flowers and decorations.
We ask what’s going on and was told the group “now” has the venue until 6:30! What happened to 5:30? By the time we are able to physically get in the space it’s 6:45, we have 1 hour and 15 minutes to set up a wedding reception for 200 people!
The staff worked as fast as they could and were very kind. But even as fast as we all tried there was not enough time, so the wedding party, the bride and groom were all onsite before the centerpiece were even on the tables. The guests walked in to the hall and HELPED with the set up for the first 30 minutes of the reception!
After this we find out there are TWO leaks near the vents in the ceiling and the workers said “oh yeah, because it rained”, that’s a hazard! It was near the table with elderly people sitting at it. Thank goodness we saw it and moved the table around before someone slipped!
The owner, of course, was no where to be found, no call no apology, nothing. It’s not the staffs fault, not the coordinator either it’s the decision to put two large scale events in the same day. No one wants to be rushed out on their special day! And no one should have run into all the problems we did. It was 9pm when I finally was able to get dressed and put my makeup on. I was so tired I left right after we took family pictures. It was disappointing that my aunt and cousin did not get what was promised. They should get a refund if not I’ll encourage them to take legal action and call the health department on that facility.
During the whole process things stick out to me.
1. The owner did not have any communication with the coordinator and left her to figure things out on her own. Your coordinator should know the details of that event before they arrive and have a copy of the contract, layout and any food and beverage service.
2. The contracts: There should never be a point in time where a person pays for a service and cannot get in contact with their coordinator/owner for weeks or months on end.
3. The setup and clean up: You should never book 2 events within 1-2 hours of each other! Venue setup is done before a client or party arrives onsite. Client decoration is 4 to 6 hours depending on size. This is pretty much an industry standard for weddings and receptions! My cousins setup was sloppy and the staff had to clean and pull tables and chairs while we decorated because the venue double booked!
4. If your facility has any leaks they need to be fixed immediately, if not put out a caution sign and come up with an alternative solution in the mean time for safety.
