The William Vale Reviews

The William Vale

Brooklyn, NY

3.7 out of 5 rating, 7 reviews

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3.7 out of 5 rating

3.7

7 reviews

Recommended by 74% of couples

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Quality of service
3.9 out of 5 rating
Average response time
3.7 out of 5 rating
Professionalism
3.7 out of 5 rating
Value
3.8 out of 5 rating
Flexibility
3.5 out of 5 rating

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3.7/5 7 reviews

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4.4/5 2645 reviews

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Samantha Sent on 08/29/2020

5 out of 5 rating
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Best wedding ever

If you’re thinking of having the most beautiful NYC wedding with the entire skyline of NY as your backdrop, RUN DON’T WALK to the William Vale and start screaming for Isabel. Lol don’t do that BUT seriously this venue was my husband and my dream venue from the moment we walked on the premises. I never saw myself getting married in NYC because I wanted an outdoor wedding and most of the gorgeous city venues are indoors. When we walked up onto the rooftop in September we asked Isabel to put a hold on a date the next August without hesitation. The view alone will sell you. We had our wedding during COVID-19 And the William Vale did everything...

If you’re thinking of having the most beautiful NYC wedding with the entire skyline of NY as your backdrop, RUN DON’T WALK to the William Vale and start screaming for Isabel. Lol don’t do that BUT seriously this venue was my husband and my dream venue from the moment we walked on the premises. I never saw myself getting married in NYC because I wanted an outdoor wedding and most of the gorgeous city venues are indoors. When we walked up onto the rooftop in September we asked Isabel to put a hold on a date the next August without hesitation. The view alone will sell you. We had our wedding during COVID-19 And the William Vale did everything in their power to make it not only safe for our guests but also as beautiful and perfect as we could have imagined. It didn’t feel like a “COVID wedding” - it felt like the wedding we had dreamed of all of our lives. The food is delicious, drinks are amazing, the views speak for themselves and the hotel itself is just gorgeous. Now to Isabel, our planner. She is just exceptional. I don’t really have many words except perfect, professional, caring and THE BEST. Isabel went above and beyond to make sure my husband and I got to have our special day despite the circumstances. One of the best parts of getting married at the William Vale was having her on our team to get through this crazy year. I highly suggest the rooftop and terrace for your ceremony and reception. We wouldn’t change a thing about our wedding if given the option except maybe to not be in the middle of a pandemic :) thank you William Vale and specifically Isabel for providing us with the best day of our life!!
Jolene Sent on 09/23/2021

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Best Wedding Venue EVER

My husband and I had been planning our wedding since December 2019 for May 2021, and then postponed to September 2021 (due to Covid). At first, we were working with Isabel, and then transitioned to working with Arielle and Camille. Everyone at The William Vale - from the event staff, to hotel staff, to restaurant staff - was such a pleasure. They were so responsive via email, so easy to work with when we had to change our date, and dealt with all of our neurosis leading up to the day of the wedding. The wedding itself was such a success. We got married at the peak of golden hour / sunset and it was a dream. The ceremony...

My husband and I had been planning our wedding since December 2019 for May 2021, and then postponed to September 2021 (due to Covid). At first, we were working with Isabel, and then transitioned to working with Arielle and Camille. Everyone at The William Vale - from the event staff, to hotel staff, to restaurant staff - was such a pleasure. They were so responsive via email, so easy to work with when we had to change our date, and dealt with all of our neurosis leading up to the day of the wedding. The wedding itself was such a success. We got married at the peak of golden hour / sunset and it was a dream. The ceremony exceeded all of our expectations. We also had an after party which was just the icing on the cake. Everyone the next day let us know it was the most beautiful party they had ever attended (and that the food was the best wedding food they ever had!). If you want your dream wedding, I can't recommend The William Vale enough!!!
Lesley Sent on 06/04/2019

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Yvonne was a wonderful coordinator provided to us by the hotel. She was responsive and so easy to deal with! Love the team there!

The William Vale is stunning: from its view from the roof, to the marble foyer and clean minimalistic ballroom. If you are aiming for a modern venue this hotel is absolutely the best!

The William Vale is stunning: from its view from the roof, to the marble foyer and clean minimalistic ballroom. If you are aiming for a modern venue this hotel is absolutely the best!

M | Sent on 11/19/2017

4.8 out of 5 rating
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The William Vale became our home away from home for the past year as we planned our wedding! We ate at all the restaurants, checked out the public park, & met with Tessa multiple times to go over details. Every time we went to TWV we were treated with respect and courtesy.

What we loved:
- Tessa!!! She was always professional, personable, & would go out of her way to accommodate us.
- The gorgeous venue including the picture perfect views from the rooftop, the marble foyer, & the modern ballroom.
- The food was delicious. All of our guests were raving about the food!
- Guest rooms were gorgeous & every room...

The William Vale became our home away from home for the past year as we planned our wedding! We ate at all the restaurants, checked out the public park, & met with Tessa multiple times to go over details. Every time we went to TWV we were treated with respect and courtesy.

What we loved:
- Tessa!!! She was always professional, personable, & would go out of her way to accommodate us.
- The gorgeous venue including the picture perfect views from the rooftop, the marble foyer, & the modern ballroom.
- The food was delicious. All of our guests were raving about the food!
- Guest rooms were gorgeous & every room had an amazing view of the Manhattan skyline & a balcony!
- Amy made sure that our bridal suite was set up for the girls to get ready.

What could improve:
- Cost to host a wedding. It was quite expensive for a few hours!
- Some of the guests had difficulty booking rooms in our block on the website.
- Wait time for our guests to check-in & room keys expiring exactly at 11am.

Overall, The William Vale will always hold a special place in our hearts since we celebrated the best day of the rest of our lives there!

UPDATE: We went back to The William Vale for our one year anniversary a week ago. We were welcomed with donuts in our room, complimentary champagne at Westlight, and complimentary mimosas at brunch with our family. Thank you to all of the amazing staff at The William Vale!
Karen Sent on 09/16/2017

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Fantastic team at the William Vale - service was exceptional from the contract, tasting, and day of wedding.

Fantastic team at the William Vale - service was exceptional from the contract, tasting, and day of wedding.
Lauren Sent on 02/14/2025

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Horrible Experience Working with Events Director at William Vale

I had a terrible experience working with Madeline Arnold (Event Director) at the William Vale Hotel. Initially, I was introduced to an associate who was only on their second day and understandably couldn’t answer all my questions when we visited. When I requested to speak with her manager, after a bunch of back and forth with the associate, Madeline offered time 3 days later

When we finally spoke, she refused to answer my questions over the phone, dismissively telling me, "You have the contract in your email. Review that, everything is correct" The associate had misquoted details size of the space, and Madeline informed me that having a corner space on the rooftop would cost a significant...

I had a terrible experience working with Madeline Arnold (Event Director) at the William Vale Hotel. Initially, I was introduced to an associate who was only on their second day and understandably couldn’t answer all my questions when we visited. When I requested to speak with her manager, after a bunch of back and forth with the associate, Madeline offered time 3 days later

When we finally spoke, she refused to answer my questions over the phone, dismissively telling me, "You have the contract in your email. Review that, everything is correct" The associate had misquoted details size of the space, and Madeline informed me that having a corner space on the rooftop would cost a significant amount extra, so the contract was not accurate. She showed no concern for the misinformation provided by her team -- "that's the price."

At one point, she even said, "I don’t know why we’re talking right now if you can’t pull up your email." I explained I was on my phone (not computer) because this was the only time she made available. She responded "I am the director of events here, so I am very busy."

This was by far the worst experience I’ve had with a venue and specifically a director of events during my wedding venue search. I’d strongly recommend speaking with someone other than Madeline if you're considering booking here. Unprofessional, dismissive, and rude.
User6573137 Sent on 11/03/2022

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Warning: do not book your wedding here

I read prior reviews and was surprised how different my experience was. If I had to guess, something changed recently. Event staff is completely unresponsive and you cannot get anyone to call you back or respond to an email. There were a ton of hidden costs that more than DOUBLED expenses we were initially quoted. I spoke with a number of people that work in the event space, and all of them were shocked at the lack of professionalism at WilliamVale. There are a number of great options in Williamsburg - go somewhere else!

I read prior reviews and was surprised how different my experience was. If I had to guess, something changed recently. Event staff is completely unresponsive and you cannot get anyone to call you back or respond to an email. There were a ton of hidden costs that more than DOUBLED expenses we were initially quoted. I spoke with a number of people that work in the event space, and all of them were shocked at the lack of professionalism at WilliamVale. There are a number of great options in Williamsburg - go somewhere else!

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