The Westin Hilton Head Island Resort & Spa Reviews

51 | Hilton Head Island, SC
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51 Reviews for The Westin Hilton Head Island Resort & Spa

Recommended by 95%

51
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4.8 out of 5.0
  • Quality of service 4.7
  • Professionalism 4.9
  • Flexibility 4.8
  • Value 4.6
  • Average response time 4.9

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The Westin Hilton Head Island Resort & Spa 1
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  • J

    Jason & Dani Edstrom · Married on 03/26/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing wedding :)

    My husband and I recently got married at the Westin Hilton Head Island Resort & Spa and could not be more pleased with EVERYTHING. Our event manager, Kristen, was absolutely AMAZING to work with. She was beyond caring and accommodating to us throughout our stay at the resort. She made not only our wedding day a dream, but the entire week leading up to it. We had to switch venues due to weather and she was BEYOND helpful and thrilled to help us make that day exactly what we wanted. I cannot say enough about how much not only we enjoyed our time, but all of our wedding guests. We have not stopped talking about it for two weeks!!! I cannot wait to visit again soon. BEST DAY OF MY LIFE thanks to the Kristen and the Westin Hilton Head :)

    Sent on 04/06/2019

    The Westin Hilton Head Island Resort & Spa's reply:

    Hi, Jason and Dani! Congratulations! Thank you for choosing The Westin Hilton Head Island Resort & Spa for your wedding day. We're delighted to hear that the weather didn't put a damper on your day, and that Kristen was able to make your whole wedding week special. We truly appreciate you sharing your feedback with us. We look forward to welcoming you two back in the future! Best wishes, The Westin Hilton Head Island Events Team
  • N

    Natalie · Married on 11/24/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best weekend ever!

    I absolutely loved working with the Westin on our Fall wedding. The venue was incredibly beautiful and the staff went above and beyond to make our day feel so special. The ocean front deck was perfect for our ceremony and our guest were in awe of the grand ocean terrace. The food was unbelievable and people still come up to me and compliment the food/beverage. I would highly recommend getting married here!

    Sent on 06/13/2019

    The Westin Hilton Head Island Resort & Spa's reply:

    Hi, Natalie! Thank you so much for the kind words. It was truly a pleasure hosting you, Jack, and your families and friends for your special day. We are delighted that your guests enjoyed the Grand Ocean Terrace and the food and beverage. We appreciate your recommendation, and we wish you and Jack all the best. Sincerely, The Westin Hilton Head Island Events Team
  • K

    kathleen · Married on 09/08/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Westin Hilton Head Island Resort exceeded our expectations for our daughter’s wedding – the venue and services were fantastic! We hosted a cocktail hour, wedding reception, after party and departure breakfast for 190 - all overlooking the Atlantic Ocean - you can’t create a lovelier venue. Kristen Kilbane and the Westin event staff handled everything professionally and seamlessly. The service, food and decor were top notch.

    The Grand Ocean Terrace room for the reception was stunning and needed limited decorating as it directly fronts the dunes, the beach and the ocean. A great space, and the sunsets are incredible. There was plenty of room to accommodate a large number of guests with plated dinner and dancing. The glass doors open to an outside deck – which afforded people the ability to go “outside” and never really leave the reception.

    Our guests are still talking about the "5 star" location. They were able to stay in beautiful rooms with direct views of the ocean, hear the sound of the waves and have direct access to the beach from the Westin. Room prices were reasonable and with the ability to take the elevator back to their rooms after the reception our guests didn't have to travel far! All in all a fantastic spot for a destination wedding - Hilton Head Island has so much to do. 12 miles of beautiful ocean front beaches, 24 public and private golf courses, tons of shopping and 250+ restaurants both on or directly off the island.

    Sent on 09/26/2018

    The Westin Hilton Head Island Resort & Spa's reply:

    Hi, Kathleen! It was truly a pleasure to host your daughter's wedding and exceed your expectations. We are so pleased to hear that your guests enjoyed their oceanfront accommodations and the location of the resort. The Grand Ocean Terrace made a beautiful venue for your daughter's reception! Thank you so much for the kind words, and we look forward to seeing your family again in the future! Best wishes, The Westin Hilton Head Island Events Team
  • M

    Mia · Married on 06/16/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Best day of our lives!

    We got married at the Grand Ocean Terrace last June and it was one of the best days of our lives. If we could do it all over again, we wouldn't change a thing! Everyone at the Westin we worked with was beyond amazing and so helpful in every way. We live in NYC and wanted to do a small beach destination wedding. and initially came to Hilton Head to check out a different venue. But when we came to the Westin and toured the Grand Ocean Terrace room, we knew this had to be our wedding venue! The room was absolutely stunning with beautiful beachy/modern rustic decor and when you look out the window, you have an unobstructed view of the ocean. We first met with Ashlee who was the Catering Manager and the fact that we were so far away planning this wedding, Ashlee was so amazing - from answering all my questions and responding promptly. When she left, I was a little nervous since it was so close to our wedding and Ben and I had a lot of different items going on. Thankfully, Kristen who took over was more than capable and was just as amazing. We had our rehearsal beach party at the private cabana section and had our ceremony on the beach. Everything went perfectly and we couldn't ask for better weather. The reception turned our beautifully, the food was amazing, the staff was attentive and we really couldn't have asked for a better day. Westin will always be such a special place in our hearts and we are SO looking forward to heading back down there in few weeks to celebrate our 1 year anniversary!

    Sent on 05/29/2019
    The Westin Hilton Head Island Resort & Spa 2

    The Westin Hilton Head Island Resort & Spa's reply:

    Hi, Mia! Thank you for the kind words! We truly appreciate you sharing your experience with others. It was a pleasure to host your special day, and we loved having you back for your anniversary! We are honored to have a special place in your hearts, and we wish you, Ben, and your little one on the way all the best. Sincerely, The Westin Hilton Head Island Events Team
  • T

    Tanuja · Married on 06/02/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Westin Hilton Head Resort & Spa was the perfect venue for our daughter’s wedding. We had originally planned the wedding at a Caribbean location but had to change venues due to hurricane damage in that area. We contacted this location to see if they had availability for the same dates and we were thrilled when they said yes. We found Hilton Head to be such a wonderful destination for everyone that we wondered why we ever looked anywhere else! We had the pleasure of working with Heather Fishburn, who was amazing through the whole process of planning our daughter’s dream wedding. The wedding was a combination of events over 4 days for close to 300 guests: a rehearsal dinner, welcome party, a traditional Hindu ceremony followed by a traditional Christian ceremony, a reception, and finally, a farewell brunch. Heather worked closely with our wedding planner for months prior to the wedding - and made sure everything was absolutely seamless during the wedding events. We totally appreciated that she was always available by email or phone, and prompt to answer any questions. The Westin has a variety of beautiful event spaces - our favorite was the Grand Ocean Terrace, we made use of the ballroom and Ocean Front Deck as well. The food at the Westin was amazing - the variety and options available were perfect for us. The entire food and beverage team made sure that we could work out a menu that made everyone happy. The staff impressed us everyday with their professional service as well us making us feel welcome wherever we went throughout the property. They seemed as excited about the wedding as we were! There was a point during our planning process where there were changes in key staff - we were nervous that what we had planned would not take place as smoothly as planned. We had absolutely nothing to be concerned about - we truly appreciated that that the transition was smooth and professional - Heather Fishburn was key to making sure that everything was perfect!

    Sent on 08/21/2018

    The Westin Hilton Head Island Resort & Spa's reply:

    Hi, Tanuja! We are so glad that we were able to host Meghana and Josh's wedding celebration. It was a spectacular weekend; certainly one that we won't forget! You all were wonderful to work with, and we hope to see you and your family again soon. Thank you for the kind words. Best wishes, The Westin Hilton Head Island Events Team
  • L

    Larry · Married on 05/19/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The event team at the Westin HHI are amazing!! Next to our planner, the event staff were super helpful and excellent to work with. The food; massive salad spread, local low country sea food, mash potato martinis and prime rib all got rave reviews from a room full of ppl that love to eat. The wait staff were top notch and catered to our every need. Can’t thank Hannah and Lauren enough for all their help. Larry-

    Sent on 06/27/2018

    The Westin Hilton Head Island Resort & Spa's reply:

    Hi, Larry! It was such a pleasure hosting your special day. We're so happy to hear that your foodie friends and family loved the menu and were well taken care of by the staff! We hope to see you and Alison again soon!!

    Best wishes,
    The Westin Hilton Head Island Events Team
  • E

    Erin · Married on 10/08/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Having our wedding at the Westin Hilton Head Island was the BEST decision we made. Ashlee Fleming is the holy grail of wedding gurus. She will work with you until you get exactly what you want or need. Without her the process would have been so much less enjoyable and I know we wouldn't have had the wedding of our dreams. Our guests were blown away by the Ocean Front Terrace, the proximity to the beach, THE FOOD and the gorgeous resort. Everything was incredible - every detail. Thank you to the staff at the Westin and to ASHLEE! We were so lucky to have found you. Get married here - seriously, do it.

    Sent on 10/16/2017
  • G

    Grace · Married on 06/19/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We were searching for the perfect spot for our wedding day, and this was it. Ashlee Fleming was AMAZING. Such a sweet person and very professional. She did everything and more than what we asked of her. She answered all of our questions and emails right away and helped us with the menu. She made our special day really happen because without her, nothing could get accomplished. We were fortunate enough to rent the Grand Oceanview Terrance and the view is to die for. Everyone loved their food, too. I definitely would recommend this location.

    Sent on 11/13/2017
  • K

    KateLynn · Married on 11/12/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Ashlee was great and so easy to work with! Overall the Westin was absolutely incredible and made such a beautiful setting for our entire wedding. My wife and I truly enjoyed our entire weekend there and the staff was so friendly and courteous!

    Sent on 12/13/2016
  • M

    Melissa · Married on 10/22/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Westin was a beautiful venue for our October wedding reception. We worked with Ashlee and she was so incredibly wonderful to work with. I never had any problems. She is quick to email responses to your questions and our day was seamless. There were two other weddings the same night at the Westin and I hardly even noticed. We had cocktail hour on the oceanfront deck and our reception in the ballroom. The food was very good and our guests loved staying at the resort.

    Sent on 11/07/2016
  • K

    Kaitlyn · Married on 08/13/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Westin was the perfect wedding venue for my husband and I. Our guests were well taken care of during their stay and I have had so many compliments on how beautiful the venue turned out. It was so convenient having the ceremony on the ocean front deck and then just walking over to the pavilion. Ashlee Fleming was our wedding coordinator and she was WONDERFUL. I could not have asked for a better person to work with. She was always quick to reply to all of my questions and concerns. On wedding day she kept everything running smooth and on time. She was always on time, professional and thinking of everything that I needed to get done/ may not have thought of already. They day was perfect and I could not have dreamed of a better venue!!!

    Sent on 08/28/2016
  • User1407292 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I could not have asked for a better venue and experience at the Westin. Ashlee, my coordinator, was fantastic and so helpful through the planning process. She made sure everything went smoothly the day of. The food was phenomenal, we got so many compliments from our guests on how delicious it was.

    Sent on 06/14/2016
  • R

    Rebecca · Married on 11/07/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We were recently married on the Oceanfront deck with the reception in the Oceanfront Pavilion. The Westin is obviously a beautiful venue with great amenities, but the key to this venue is the wedding coordinator, Julia Dodson. She is AMAZING. She helped me every step along the way in planning the event from afar. She offered great advice on details of the wedding, from seating to food - which got great compliments from everyone. She was always readily available and responded immediately to all emails and questions. The Spa was great - hair and makeup were perfect. And the bar opened early for my festive guests who wanted to start the party early. Overall a great experience!

    Sent on 12/13/2015
  • J

    Jen · Married on 10/24/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Words cannot express how much we loved having our wedding at The Westin. We specifically worked with Ashlee Fleming during the entire process and I can’t say enough positive things about her. We were an out of town couple with no wedding planner, so it was comforting knowing that The Westin was taking care of a lot of items; food, drinks, tables, chairs, linens, etc. We also held our reception dinner at The Westin which was completely set-up and carried out by them as well.

    All my communication with The Westin was thru Ashlee and she was extremely responsive, professional, and straight forward with anything and everything I sent her way. The Westin provided us with a recommended vendors list which was very helpful when it came to hiring a photographer, florist, officiant, DJ, etc. Not only had all the vendors done work at the Westin previously, but the majority of them already had a working relationship with Ashlee. This was extremely helpful when it came to the actual wedding day because all those vendors contacted Ashlee when they arrived and everything was done behind the scenes without me having to be involved (setting up flowers, cakes, directing people around, etc.). Additionally, all the women in the wedding got their hair and makeup done at the spa in the hotel and they did an amazing job!

    Our rehearsal dinner was located at the Koi Pond, we were married outside on the oceanfront deck, and our reception was in the oceanfront pavilion; all were absolutely gorgeous settings. Two out of the three leading compliments we received were with regards to the food and the venue. The hotel did an amazing job with the buffet for the rehearsal dinner as well as the plated dinners during the reception. Once arrived on site, our guests had no reason to leave because everything was so conveniently located within the resort. Everything about the entire experience was perfect thanks to The Westin and in particular thanks to Ashlee.

    Sent on 12/17/2015
  • A

    ALLISON · Married on 09/26/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I can't say enough about Julia Dodson & the team at the Westin. The beautiful resort & grounds speak for themselves.... but Julia's service and assistance was wonderful. I am so grateful towards Julia for helping me & my family manage all details of my destination wedding and making us feel at ease & excited! Our wedding day was gorgeous and I was beyond relaxed all day knowing Julia was on hand to help. All of our guests had an amazing time staying & celebrating at the Westin and we have received so many compliments on the Ceremony & Reception venues. Truly a dream.

    Sent on 01/12/2016
  • User5402001 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We could never say enough wonderful things about Julia Dodson (Sales Manager, Catering) at The Westin Hilton Head Island Resort & Spa! She and her colleagues attended to every detail, giving us the wedding of our dreams! Julia is incredibly well-organized and promptly responded to and addressed all of our questions and requests during the year-long planning process. We had a beautiful ceremony on the oceanfront deck and a ballroom reception in the Westin's newly renovated spaces. The food at our wedding was delicious and we received many compliments. We and our guests received excellent service from the entire staff of the Westin. Service at the pool and restaurants was fast and friendly and the staff went above and beyond to ensure our guests had both a memorable time at our wedding and an enjoyable getaway to the Westin. Housekeeping responded immediately to every request, including cleaning the bridal suite three times on the wedding day so that it would be perfect each time I returned to it. Gene in the Heavenly Spa beautifully styled my bridal party's hair and my own for the wedding. If you are looking to get married on Hilton Head Island, look no further than the Westin!

    Sent on 09/02/2015
  • User5479419 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My wife and I cannot say enough about this venue and it's professional staff and service. Our Westin wedding coordinator, Julia Dodson, worked closely with our wedding planner to deliver our dream wedding. She was attentive, professional and flexible to all of our needs.

    Our guests also enjoyed multiple days of great service. We're already planning a return vacation next summer!

    Sent on 10/01/2015
  • L

    Leigh Ann · Married on 06/05/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Westin was absolutely perfect for our wedding. The venues are lovely and the food, help, our coordinator, the spa, and service was unbelievable! We could not have chosen a better location for our special day! I would recommend it to everyone!

    Sent on 06/17/2015

    The Westin Hilton Head Island Resort & Spa's reply:

    Leigh Ann, thank you for taking time to provide the review! We are thrilled you are completely satisfied with your wedding and the planning process. Thank you for allowing us to be part of your special day! Stay in touch; visit often!
  • J

    Janis · Married on 05/02/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    For my daughter'is wedding/reception we worked with Julian Dodson. Can't say enough about what an amazing job she did from start to finish. She was so pleasant to work with. We live Ohio, so was a little concerned about planning a wedding in Hilton Head.
    Julia made it a wonderful experience. She was always available if I needed her and always took whatever time needed to help. My husband, myself, and the bride and groom said it was everything we could have dreamed of and more, wouldn't have changed a thing. Our event was such a great success due to Julia Dodson.
    The Westin Hilton Head Resort &Spa was a great venue and did a great job.
    The Westin Hilton Heas Resort & Spa

    Sent on 06/25/2015

    The Westin Hilton Head Island Resort & Spa's reply:

    Janis, Thank you so much for taking time to write the review for your daughter's wedding experience at the Westin; your feedback means so much to all of us! We hope to see you all soon!
  • S

    Samantha · Married on 12/13/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We cannot say enough good things about this venue! Julia Dodson, the wedding coordinator, was wonderful to work with and definitely knows her stuff. She made it super easy to plan the wedding from afar, as she kept in regular email contact as needed and gave us a "FaceTime tour" to save us the expense of traveling to Hilton Head. All of our guests raved about how beautiful the resort is and how easy everything was given that accommodations, ceremony, and reception were all at the same location. The food was delicious too! Everything went off without a hitch thanks to Julia and her staff. I wish we could do it all again!

    Sent on 12/31/2014
  • A

    Allison · Married on 05/04/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Westin is gorgeous! My husband and I got married in the beginning of May, the weather in Hilton Head that time of year is pristine, and the Westin offers a great venue to enjoy it. We could not have asked more from the staff and accommodations. But the real draw to the Westin should be its Wedding Coordinator, Julia. We had a bit of an untraditional wedding. It lasted the entire day, and had so many moving parts. From the very beginning Julia was there to answer any and ALL questions. She made us feel so comfortable during an already hectic time. She was quick with sure-fire recommendations and to provide an experienced view for two families that hadn't much experience in this department. The weekend of, she and her staff were tremendous. She was Johnny-on-the-spot with all our requests and needs, and worked so well with all the outside vendors. Julia truly saw the vision of our day along with us, and created a timeless, wonderful experience for us. We will be eternally grateful for that.

    Sent on 08/17/2014
  • J

    Janet · Married on 12/21/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Working with Trish and catering and sales was great. From the time we contracted with the Westin, she always kept us informed of any changes, decisions that needed to be made, or things we didn't think about needed to make our day go as smooth as possible. The hotel staff was wonderful and the wedding guests that stayed at the hotel, really enjoyed the stay. She was able to accommodate all our requests immediately. I would highly recommend this location to anyone looking to do a wedding at a hotel on the beach in Hilton Head, SC.

    Sent on 01/13/2014
  • User3661946 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Amazing location and beautiful scenery! Everything about the Westin was amazing. They set up everything for my wedding exactly how I envisioned it from the ceremony to reception. Julia was very helpful throughout the process and made sure everything was exactly the way my husband and I wanted it. Julia remembered the little things we liked and made sure we had the throughout the wedding weekend. They are amazing people to work with and as a little girl I went to Hilton Head and loved it and having my wedding there made me fall in love with it all over again!

    Sent on 11/07/2013
  • A

    Amanda · Married on 10/04/2013

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Beautiful. Perfect. Already my FAVORITE place for weddings on Hilton Head, now even more so since we just had ours there. ♡♡♡

    Sent on 10/18/2013

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