The Westin Chicago Northwest Reviews

10/10 recommend The Westin Chicago Northwest for your wedding! We had our wedding in the Lakeside Pavilion and it was so beautiful. We worked with Aileen to plan our wedding and she went above and beyond to make sure the planning process was smooth. She promptly answered all my questions and was a great resource overall. The food & drinks were phenomenal, we received so many compliments from our guests! I wish we could live the day over again.

We were married at the end of October in the lakeside tent and everything was perfect. From the very start, we felt confident working with Monica. She was extremely thoughtful and responsive to all our many, many emails with questions. She seemlessly worked with our vendors and helped troubleshoot issues. Monica truly cares about making your day special and will help settle any concerns you have. Our guests were well taken care of and everyone commented on the quality of food. As for a venue, the hotel is very nice and well located for our mainly out of town guests who flew into O'Hare. The Lakeside tent was gorgeous and romantic. Our guests enjoyed the hotel and the quality beds. We were very, very happy with our experience with Westin. Thank you Monica for helping make our day so special!! 5 Stars for going above and beyond.

My husband and I had our wedding this past weekend at the Westin and we were so happy with it all! From working with Monica, the beautiful venue space, the food, and the catering staff everything was phenomenal! All of the staff are amazing to work with and we loved planning our wedding with Monica, she was always responsive and helped us all along the way. We received compliments all night on the venue and the food. We are so happy with our decision to go with the Westin!

The Westin Chicago Northwest is the ideal spot for a wedding. Ours was in December, so the lobby was decorated and the tent had a Christmas tree and fireplace to add to the ambiance.

Aileen is one of the easiest people to work with. She truly knows the workings of the hotel and planning weddings. She answered our questions extremely quickly and throughly. She was present for our wedding and helped to direct the other vendors, our wedding party, and my husband and I. I can’t say enough good things about her!

For food, we ended up going with the combo meal since it was the same cost as the other options. This made our lives so much easier since we didn’t have to worry about people RSVPing with specific meal preferences unless they were vegetarian, gluten free, etc. The food was PHENOMENAL! We got so many comments about how much people liked the combo of the filet and cranberry chicken. Appetizers were also amazing, but we didn’t really have a chance to get any! The cake is from Lovin Oven, so really, what could be better?!

Overall, we are still on cloud 9 and we truly owe that to the Westin. Everything went so smoothly, which with Covid, can’t always be guaranteed! I’d recommend this venue to ANYONE! 💙

Stunning location - we had our reception in the tent and absolutely loved how it turned out! Plenty of space, delicious food, friendly staff. Monica was amazing to work with and always responded quickly to any questions I had. It was pretty expensive - we wished there was a way to create your own package rather than pick from the three the hotel offers - but overall we were very satisfied with the quality of the food/venue and would definitely recommend this space!

For what the Westin Northwest offers in beauty, it severely lacks in communication, follow through, and service. We were beyond disappointed in the quality of service provided by the Westin. We would not recommend this venue to any other LGBT couple or straight couple.

The staff at Westin Chicago Northwest were memorable. Helpful, accommodating and kind would be the top three words I use to describe them, which made for a smooth event. As curveballs were thrown into the day's events, the team handled everything with ease and grace. It was fantastic!

The Westin Chicago Northwest was the perfect place to hold our wedding reception. Not only is it beautiful inside the lobby and Lakeside Pavilion, but it was surprisingly affordable. An incredible value, considering all that is included. Purchasing a package was a life-saver, especially with a short engagement. The package includes just about everything -- room, linens, cake, chairs, food, a bar, planning services via a coordinator, who worked with us from day one. Aileen was amazing, very flexible and quick to respond. Definitely give it a visit!

We lucked into finding this venue after having to find a new location for our wedding 2 weeks before our date! All I can say is things really do happen fora a reason. Everything was PERFECT. Aileen was wonderful to work with- she knows her stuff! The staff was so friendly and the food was top notch.... everyone is still raving about how good it was! We couldn't have been happier with how everything turned out.

The Westin grounds are beautiful as well as the hotel and all of the event spaces. We had our ceremony, cocktail hour and our reception here. We chose the Lakeside Pavilion for our reception. Having everything in one place truly helped our out of town guests! The wedding packages include so much also for the price. The food is amazing here also. The variety of spirts and local beer is one of the best options out there. Sheree was our main point of contact throughout the planning process. She is amazing to work with and was always very prompt to respond to questions and concerns. The staff at the Westin are incredible! We highly recommend the Westin Chicago Northwest for your reception!

Aileen was amazing to work with. All the details are straightforward. They are used to doing weddings and handle everything smoothly. I had the reception and ceremony at the hotel and how everything came together was perfect and the movement from ceremony to cocktail to reception was flawless.

The Westin was the best! We knew after our first meeting after walking out that was our place! We saw over 20 venues from Elgin to Downers Grove and even Chicago! I wanted a place where it was just as beautiful outside as inside so we didn't have to go anywhere else after the church for pictures, and of course the food had to be 5 stars! Westin delivered! Best bang for your buck and not to mention the exquisite grounds for stunning pictures. I also hated the feeling of being in walls for my wedding, the tent was exceptional so different, elegant, classy and romantic! We had the most beautiful and fun wedding, our family still talks about and we were married last year 2018! And of course cannot forget Sherre out wedding coordinator at Westin she made all our dreams come true from beginning to end Sherre was the most professional, fun, fun-loving, caring and personable coordinator! Go Westin for all your wedding dreams! Anything is possible there! P.S. the bakery they use is out of this world most beautiful cake ever!

While the property is beautiful and the rooms updated, there are a number of reasons for this 1 star review and I will highlight below. But first and foremost- wedding groups take caution.
After booking and preparing for our wedding in Itasca Illinois, my now husband and I decided to use the Westin Chicago Northwest for our wedding block. They had a beautiful property and a very helpful 50% commit rate (nearly every other hotel in the area was 80% commit). We met with Maral Abrahamian, Sales Account Manager, to set up the details of our block. Maral was warm, inviting and helpful when working with us to finalize our contract. We had many out of town guests and knew for certain we would need (at minimum) 60-70 rooms for our block. Maral suggested starting with less rooms because she did not want us to be struck with a financial burden should something occur with our guest estimates being lower. We took this as a kind gesture. She assured us numerous times that there would be NO issues in adding rooms ad-hoc as we needed them. We started with 30 rooms.
Within 4 days of our invites being sent out (highlighting the Westin as our arranged hotel) the rooms were filled. I worked with our coordinator Audrey Bach. She was dismissive, unresponsive and short with me. We received notice that we could not add any more rooms...completely going against what we were assured during our contract signing with Maral.
We received email after email about how this was never promised to us, we could not get more rooms and I was being an "irrational bride" . She referred to me as "sweetie" "honey" and was extremely rude and patronizing. Her director, Dianne Howard, was then involved. After much back and forth (and my mother in-law getting involved) we were able to get about 10-15 more rooms. I still had to go to the Holiday Inn to add a second block to accommodate our guests (they were AMAZING by the way).
My husband went into the property to speak with Maral mid all of this occurring and he overheard her tell the front desk to "tell him I am in a meeting". She never responded to any of his emails and no apology or admittance of wrongdoing was ever articulated to us.
We understand now that the BMW Golf Tournament Championship was being help THE SAME weekend at Medinah and the Westin could charge 4x for the rooms that the price in which was agreed upon in our block. We understand that business is business and profit is profit. However, our overall experience, lack of customer experience and inability to receive any sort of follow up after the event from the staff will prevent me from saying anything positive about the Westin Chicago Northwest.
Lastly, the hotel bartender was rude to our guests and refused service to a few people. I understood that it was up to her discretion on who to serve and later in the evening I personally went to apologize to her. She was dismissive and frankly extremely rude to me as well. She rolled her eyes at me and mocked our guests/me.
I hope someone sees this and acts with caution before setting up any group blocks with this property. Make sure you do not let them sway you and get EVERYTHING in writing.

I would HIGHLY recommend this venue to everyone. We worked with Aileen who was very sweet, thorough, organized, and helpful. She gave us advice while planning and would fulfill our requests. We had a little obstacle in the final stage when people were unable to get a hotel room within our wedding block, but once we notified her she took care of it. I could go on and on about how wonderful this venue was. Our guests said they felt like they weren't in Illinois and that the hotel and surrounding landscape was beautiful. Also the food was raved about by everyone! Outstanding venue!!!

We recently had our wedding at the Westin and it was amazing. We worked with Monica and she was great. Everytime we had a question she got back to us right away and was very helpful. All of the staff was great. The food was amazing and all of our guests loved everything. The staff did an outstanding job!

We are so pleased with our experience having our wedding at the Westin! From our first tour to the wedding night every planning appointment was so easy and working with Monica was a dream. We had our reception in the tent and the ceremony and cocktail hour were held outside. The grounds of the hotel are beautiful and were the prefect backdrop to have the outdoor parts of our evening. There were so many awesome locations to take photos at, making the evening so seamless because we didn't need to travel anywhere else to have great photo spots. The food and drinks were amazing. The bartenders were great and handled our guests efficiently. The food was to die for. I know everyone tries to brag about their wedding food when most wedding food is not good, but I cannot emphasize enough how delicious the wedding food was. We have had SO many compliments on the food. Everything was cooked perfectly and I would return to this location just to have that meal again. The hotel room block was also very accommodating and we have had no complaints from any of our guests about their rooms. We had a lot of people stay the night and everyone was very happy with their experience. Another bonus with this venue is that they offered a location for us to have an after party after our reception ended. This was an awesome way for our guests to continue to party but in a more relaxed setting and this actually gave us (bride and groom) time to socialize after dancing for literally the entire night. And by having a separate space for that we didn't have to do this in our hotel room like I have seen at other weddings we have attended. Overall would 100% pick this venue again and would recommend it to everyone!

We had our dream wedding come true at the Westin in the Pavilion Tent! Sheree was our wedding coordinator and couldn't have been more helpful through the entire planning process! Her communication with not only us, but our external vendors, made this very stressful time so much easier! Our guests raved about the food and thought the venue was amazing, highly recommend this place!

We had to switch wedding venues due to our original venue having water damage and a slew of other problems. So after getting our deposit back we found ourself less then four months our with no venue. After about 100 phone calls we found the Westin which was perfect. They magically had our date open, and we’re so kind and flexible with us basically replanting our wedding In a couple months. My wedding was amazing. And a lot of it had to do with this venue.

We had our son's wedding for about 350 people at the Westin, Northwest, Itasca Illinois. the hotel is large conveniently located close to the airport and the rooms are spacious. We has 5 events there over 3 days and we were extremely pleased. The wait staff was hard working and efficient. The best part of our wedding was our coordinator, Sheree. I could not have asked for a better person to work with! She is efficient, personable, reliable and responsive. She made it single handedly possible for me to plan this long distance!

I don't even know where to begin with the Westin. We got married on May 25, 2018. From start to finish, we had the BEST experience. Our coordinator was Sheree Slupski and we had our ceremony outside in front of the willow tree and our reception in the Lakeside Pavilion. I was impressed with the Westin from the minute we walked in and took our tour. It kind of worried me to book a wedding at a venue without tasting the food, but once we got to the tasting I was blown away. Every single thing was absolutely delicious and it made it hard to chose what we wanted to eat! Even on the day of the wedding I thought the food may not be as good since they make so much more at that point. I was wrong again, every person's steak was cooked perfectly and I got endless compliments on the food. My only regret is that I didn't finish my plate! The bakery they are connected with is also amazing. The cake tasted super fresh and moist on the day of the wedding. Sheree was super helpful throughout the entire process. As I am a wedding photographer myself, I am very particular and knew exactly how I wanted my day to run. She always answered my emails promptly and answered every question I asked (which was many!!). On the day of, we hit very few bumps in the road, all of which were taken care of by Sheree and the staff immediately. Somehow between the rehearsal and the reception, the selfie stick I had placed on a table next to our "selfie station" went missing. During dinner, Sheree drove to a nearby Walmart to buy a new one!! I was so impressed and grateful. Many of our family members told us how much they loved the staff and some of them even gave them tips they thought they were so great. I actually photographed a wedding there a few weeks after my own and some of the staff remembered me and asked how I was. It was so sweet! Bottom line: Definitely book at the Westin! It may seem pricey to some, but so much is included in their packages, it's well worth every penny!! :D

I’ll start by saying the day of coordinator was excellent in responding to my brides concerns leading up to the wedding. This venue is beautiful and with our guest list of about 218 it had ample space. The day of I was to check in for a changing room which is provided for the bridal party, however the front desk had no record of this., mind you I was carrying my tux with my groomsman and his tux!? A 10 minute wait and I was provided with a room key, in the elevator I bumped into my photographer ( Jolie images amazing) she told me that she called this venue and was informed that they had no wedding scheduled!? Our day of coordinator did not inform us of any of the days events. I didn’t know when my pastor arrived, nor did I know when my bride was downstairs with the photographer. Good thing my mom and photographer helped to coordinate for us. My Dj was not readily provided with the outside location for his mic hook or on inside the tent for his up lighting., but he figured it out. We were no told when the florist or linen vender was on location either., they contacted us indepentley to check in with any concerns. They informed my mother in law that they would not make her a chocolate martini, not a single one! This venue isn’t cheap and we didn’t skimp out on the alcohol package., but weren’t spending an extra 1200/hr so they’d make a martini. It should be also be known that a room key is needed to use the elevator., so venders, wedding party members not staying can go up and down the elevators freely unless you share room keys with them., this was a hassle for bridesmaids not spending the night as well as our photographer.

We had our ceremony and reception in the Pavilion (the beautiful four-season tent) at the Westin Northwest on April 21st 2018. With 50% of guests from out of town, we wanted to have all the wedding events in one location that was easy to access from the airport, nice enough for people to stay the weekend, and somewhere that fit with our budget. The Westin Northwest met all three criteria and was far and away the obvious choice! While I could probably ramble on a bit more, the most important thing (and the biggest compliment, in my opinion) was that having our wedding here was EASY. Monica (our dedicated coordinator) was so wonderful and responsive - she answered all our questions, made sure we we on top of our timelines, and helped us to pick and choose what things to put in our package in order to stay on top of our budget. Because of her work and planning, we were able to relax that day and enjoy our party. Thank you, thank you, thank you - we would do it all over again!

We got married on August 19th and The Westin Chicago Northwest was the PERFECT venue for our wedding ceremony and reception. We had a lot of out of town guests so the fact that everyone could stay in one location made it so convenient for them. Our ceremony took place outside and it was such a beautiful setting. We had our cocktail hour on the patio and our reception was in the Lakeside Pavilion. I wanted a tented feel so the fact that we were able to have that but also have air conditioning was the icing on the cake! The Lakeside Pavilion is so unique because each bride can truly make it their own. Every wedding I have seen in the pavilion looks so different and the all white canvas allows each couple to make it a reflection of them.

The food was also AMAZING! We added late night snacks and the strawberry infusion bar and are so thankful we did! Our guests still rave about it all! We've heard from multiple people that it was the best food they have had at a wedding. We worked with Aileen throughout the process and she was very helpful with all of our questions and needs. I couldn't recommend The Westin Chicago Northwest more - I truly think it is such an amazing venue and am so happy that we chose to have our special day there!

We had our reception at in the Lakeside Pavilion tent for 230 people on October 14. Throughout the entire planning process, Sheree Slupski was incredible. She was a quick and effective communicator, and always answered my multitude of questions and concerns with a generous and helpful spirit. The staff was wonderful the entire week of the wedding, allowing us to drop off anything we wanted beforehand, setting up our tables and linens as soon as they could, and were so helpful when my family and friends set up our décor, etc. Sheree and the entire staff made sure every detail was perfect. We were very impressed with the service we received at our tasting, from Sheree along the way, and on our wedding night. The food and bar package are very solid, especially considering just how large-scale the catering has to be. We received SO many compliments on our venue, food, and service. It just so happened that our wedding night became the wettest October day in history (10.9 inches of rain in Itasca!), but the tent and staff held up and kept us all dry and dancing the night away. Sheree checked in with my husband and I periodically through the night to keep us posted on the time, the weather, and to be sure we were happy - during cocktail hour she even met us with our fave drinks in hand, because she noticed we hadn't gotten to the bar yet! I would HIGHLY recommend this venue and working with Sheree to anyone looking to get married in the Chicago area.