The Texas Hall Reviews

Dear Al and Felicia,
Thank you for hosting your wedding with us. It was such a beautiful celebration. We truly appreciate your kind words, and we are so happy that we were part of such a special day.
Wishing you both Love & Happiness forever,
Tonie & The Texas Hall Team

Keyla,
It was our greatest pleasure to have you and Joel celebrate your wedding with us. We wish you both an amazing, happy and healthy life together.
Tonie & Adriana
The Texas Hall

Thank you Diane. We loved working with you to make it such a beautiful event. Best of wishes!
The Texas Hall

Dear Amber,
We LOVED working with you planning your wedding. You and Donald are a beautiful amazing couple and we wish you a great life together.
Tonie, The Texas Hall

Anthony and Ashley,
It was a real pleasure working with you. Your family is absolutely fantastic and it such gorgeous wedding. Our best wishes for your new life together as partners and best friends for life.

Dear Hélène
It was such beautiful experience being part of your special day. We wish you and Tanner all the best, always.
The Texas Hall

Dear Jonathan & Christie,

We are truly sorry for your unhappy experience with us. We completely understand your frustration, especially since you felt there was a lack of support or that our response time was not in your favor. It might have gone unnoticed, but we really tried to assist and accommodate all of your requests. It is very unfortunate that we were unable to make you happy.
About the private quarters, I personally checked the thermostat and it was set at ~69. I left it “unlocked” so that you could control the temperature to your liking. When I asked if there was a possibility that someone might have moved the setting, it was to figure out if I needed to reprogram the NEST system or just reset the temperature again. My intention was never to offend you. ☹ I am actually concerned that you thought we did not care. It makes me sad that you would think that. I do wish we had been informed about the temperature issue earlier in the day.
In regards to the toilet malfunction, we took immediate action. We are proud to say that from the time we were informed about the malfunction, to having it properly working again… it took us less than 5 minutes. The issue was the chain inside the water tank - it came loose, we reattached and secured.
I truly wish we had been informed about your friends having issues using the sound system (we are finding out just now). We would happily come and assist. The audio was checked that morning and everything was working properly, including the microphone.
You mentioned that we were hosting tours that day. I do want to clarify that we never schedule tours or showings during a private event. I personally apologized to both of you that day about the two unexpected visitors showing up and peeking at the hall during your setup. It was an honest apology as this should have not happened. I do take responsibility about this mishap and will be more careful in the future.
Our team works very hard in the hopes of creating great experiences for our guests. It’s very unfortunate that we were unable to do that with you and Christie. I truly wish that communication had been better and that these things had been brought to our attention immediately. We do take our job very seriously and we will take your feedback as an opportunity to improve our services and the experience of future customers.
You have our profound apologies that in this case, we failed to measure up to your expectations. I will send you a personal letter in case there’s anything else I can help address. We wish you all the best in your beautiful marriage and thank you for your feedback.
Tonie DiGiulio, The Texas Hall

Dear Christie & Jon,

We are truly sorry for your unhappy experience with us. We completely understand your frustration, especially since you felt there was a lack of support or that our response time was not in your favor. It might have gone unnoticed, but we really tried to assist and accommodate all of your requests. It is very unfortunate that we were unable to make you happy.
About the private quarters, I personally checked the thermostat and it was set at ~69. I left it “unlocked” so that you could control the temperature to your liking. When I asked if there was a possibility that someone might have moved the setting, it was to figure out if I needed to reprogram the NEST system or just reset the temperature again. My intention was never to offend you. ☹ I am actually concerned that you thought we did not care. It makes me sad that you would think that. I do wish we had been informed about the temperature issue earlier in the day.
I truly wish we had been informed about the sound system (we are finding out just now). We would happily come and assist. The audio was checked that morning and everything was working properly, including the microphone.
You mentioned that we were hosting tours that day. I do want to clarify that we never schedule tours or showings during a private event. I personally apologized to both of you that day about the two unexpected visitors showing up and peeking at the hall during your setup. It was an honest apology as this should have not happened. I do take responsibility about this mishap and will be more careful in the future.
Our team works very hard in the hopes of creating great experiences for our guests. It’s very unfortunate that we were unable to do that with you and Christie. I truly wish that communication had been better and that these things had been brought to our attention immediately. We do take our job very seriously and we will take your feedback as an opportunity to improve our services and the experience of future customers.
You have our profound apologies that in this case, we failed to measure up to your expectations. I will send you a personal letter in case there’s anything else I can help address. We wish you all the best in your beautiful marriage and thank you for your feedback.
Tonie DiGiulio, The Texas Hall

Dear Jacob,

Thank you for your feedback. As we mentioned to your friends Jon & Christie, we are truly sorry for the unhappy experience with us. We completely understand the frustration, especially since they felt there was a lack of support or that our response time was not in their favor. It might have gone unnoticed, but we really tried to assist and accommodate all of their requests. It is very unfortunate that we were unable to accomplish that.
About the private quarters, I personally checked the thermostat and it was set at ~69. I left it “unlocked” so that you ‘all could control the temperature to Jon & Christie liking. I do wish we had been informed about the temperature issue earlier in the day, so we could take care of it early in the day.
You mentioned that we hosted showings that day. I do want to clarify that we never schedule tours or showings during a private event. I personally apologized to both Christie and Jon that day about the unexpected visitors showing up and peeking at the hall during their setup. It was an honest apology as this should have not happened. I do take responsibility about this mishap and will be more careful in the future.
Our team works very hard in the hopes of creating great experiences for our guests. It’s very unfortunate that we were unable to do that with Jon and Christie. I truly wish that communication had been better and that these things had been brought to our attention immediately. We do take our job very seriously and we will take your feedback as an opportunity to improve our services and the experience of future customers.
You have our profound apologies that in this case, we failed to measure up to your expectations. I will send Jon and Christie a personal letter in case there’s anything else I can help address. We wish you the best and thank you for your feedback.
Tonie DiGiulio, The Texas Hall