The Sycamore at Mallow Run Reviews
Reviews
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4.8 out of 5 rating
4.8
Excellent
33 reviews
Recommended by 96% of couples
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.8 out of 5 rating4.8
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.7 out of 5 rating4.7
Awards
33
+42
User photos
Weddingwire
4.8/5
33 reviews
Google
4.7/5
402 reviews
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Sarah Sent on 10/28/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Wedding
My husband and I highly recommend this venue! Our event coordinator Shelly Foley as well as numerous staff members helping on the day of made our day magical. Every single question I could have thought of Shelly had answers to! Shelly even helped me with things I had forgotten about and didn’t mind last minute guest count changes. This is an extremely helpful staff who are very polite, I would not have wanted my wedding anywhere else!
The venue is also gorgeous with plenty of outdoor space for people to enjoy and sit around. Our guests loved the fire outside especially at night when it got cooler. Not to mention all of the animals were out and around making it feel even more magical! The cat’s name is Frisbee for the photos below! This venue has lots of items included in your package; decorations, linens, easel for welcome sign, free umbrellas to borrow if it is raining, even a golf cart ride over to the vineyard for pictures, and many more things!
Please definitely consider this venue for your wedding or reception!-
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+3 photos
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Haley Sent on 12/28/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything we could have asked for!
The Sycamore was THE perfect venue for us. From the aesthetic to the service, we couldn't have asked for a better experience. Amy was super accommodating and when we had issues with our caterer, she made sure to put me at ease and help come up with solutions. We got so many compliments. Definitely recommend! -
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Marlo Sent on 07/01/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Venue for a Perfect Day
I had my wedding here on 06/05/2021, rescheduled from 06/13/2020 and I have only good things to say about my experience. They accommodated my request to reschedule with no hassle at all. Then when the time finally came for our wedding everything was absolutely perfect. I worked with Bobbi and she was so helpful when planning and setting up. We made some very last minute changes and still everything went off without a hitch. Aside from perfect execution, the venue is gorgeous. It is the perfect amount of rustic and romantic all in one. The vineyard is so beautiful in the summer, it makes the perfect spot for wedding photos. I could not be happier with our choice to have The Sycamore host our big day! So many of our guests commented on what a great wedding it was and that is largely in part to the venue and amazing team. If you are considering booking here let this be a sign to go for it because you will absolutely not regret it. -
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Emily Sent on 04/11/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous Venue
The grounds are beautiful. It rained all day and the owners graciously let us use some additional space as we were the only wedding at that time. Wonderful service. -
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Kelly Sent on 08/27/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Venue Ever!
We got married on 6-28-2020. Comming our of lockdowns and trying to resume wedding planning was not an easy task. But the Sycamore made it so much easier. Libby was our coordinator. She was responsive, answered all our questions, and made sure we thought of everything. They accommodated all the COVID-19 changes effortlessly. In talking to my friends that were also wedding planning they were the most flexible and reasonable when it came to COVID-19. They never pressured me to cancel or move my date but made sure I knew it was an option. The bartenders noticed that my mother was struggling a little bit with emotions during the day. So they were so sweet and asked her if she needed anything to drink and checked in on her from time to time to make sure she was okay. The facilities are so beautiful, nothing else came close to matching the quality of the venue and the price is right! Furthermore, there were several issues on my wedding day that arose. I did not hear of a single one of them until after the wedding. Libby and the staff handled all of them without me even knowing! I had such a fun and stress-free day, just like I had wanted! I cannot thank them enough for how special they made the day. All of my guests said it was the most beautiful wedding they had been too. We hardly had to spend any money on decor and flowers because of the venue's natural beauty. If you are thinking of using this venue know that you will be in great hands! Not to mention the wine is amazing!-
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+9 photos
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Brittany Sent on 12/03/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They make everything so easy!
I used the Homestead Room at The Sycamore and have been told nonstop by my guests how much they loved my venue. Everything was absolutely perfect and transitioned smoothly the entire evening. My coordinator was Bridgette, who was patient with me throughout my endless emails over the year before my wedding. She answered all of my questions quickly and made sure everyone knew where to be and when. I toured the venue and fell in love so I went to one of their many vendor events to meet some of their recommended vendors, which is how I found my caterer and DJ. The Sycamore took care of all of the set up and tear down for the outdoor ceremony and indoor reception (minus the decorations.) They provided linens and chairs, and well as string lights and easels for signs. Their bartenders were all friendly and fast. The outdoor patio with a fire pit was also a huge hit, and I loved taking photos in the vineyard.-
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+2 photos
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Karlee Sent on 08/22/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Spectacular
This venue is to die for! My husband and I continue to hear rave reviews from our guests with how blown away they were with this space! Not only do you barely need decor here (because of how breathtaking it is on its own), but the staff is also phenomenal to work with! They are very attentive and will do whatever they can to make your day absolutely perfect!! No doubt would recommend this venue. I want to continue to relive our special day over and over again! :) -
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Cathy Sent on 06/27/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great location
Thank you Sycamore at Mallow Run. If you are looking for a beautiful and affordable location look no more. The staff is great. The location is stunning and the venue is top notch. Loved, Loved, Loved it!!!!! -
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Nicole Sent on 06/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Wedding Venue!
Our dream wedding was made possible thanks to The Sycamore at Mallow Run! This was only the second venue we toured when we began planning our wedding, and we were sold from the moment we walked through the front doors. The location and facilities are absolutely beautiful and the perfect mix of rustic and modern. Furthermore, the staff are truly dedicated to making sure that your wedding day is perfect. We loved how everything was on-site, from the ceremony and reception areas to the bridal/groom suites. Our venue coordinator, Bobbi, was a dream to work with. She was flexible, communicative, and friendly. We received so many compliments about how beautiful the venue was, despite the torrential rains we had on our wedding day! We really can't say enough good things and look forward to recommending this venue to all of our family and friends in the future! -
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Jenny Sent on 04/22/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful venue
We loved the Sycamore and Libby our coordinator! We were able to customize our day to be exactly what we hoped for. They couldn’t have made it an easier for us. -
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Andrea Sent on 01/15/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Venue Ever
We fell in love with the Sycamore from the moment that we saw it! Not only is it beautiful inside and outside, but their staff is downright amazing. We had Autumn as our wedding coordinator and she was a true JOY! She was so incredibly quick to respond to emails, flexible with the bar package that we choose, and was on it on the day of the wedding. Autumn is truly someone who you want to be involved in your wedding from the small to large details. She will help you every step of the way.
We are so happy that we choose the sycamore to get married at! Every single guest told us how beautiful and nice the venue was. They also have an outdoor area with fire-pits and heaters where guests can go out and enjoy the beautiful night.
The bar service was also fantastic! They made great cocktails, provided so many options for beer and wine, and even let us have a couple cocktail (which was amazing). They were so far I don't think people hardly stood in line for a drink.
Thank you Autumn and staff for truly making our day so incredibly special.
If you are looking for a venue - stop looking and go booth sycamore! -
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Becca Sent on 01/02/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The perfect wedding venue.
The Sycamore was the perfect wedding venue for my fiance and I. We worked with Kim, and she was incredibly accommodating, easy to work with, and so stinkin' sweet the entire process - from our venue tour, to answering all of my MOH & I's (millions) of questions, organizing the rehearsal & details, to executing the perfect day!
We got married on a rainy December day, but the gorgeous venue, vineyards, and intricate details created the best scenery for our photos & memories. We've heard several comments from our guests about how beautiful the venue was.
I will highly recommend The Sycamore to friends & family in the future! -
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Holly Sent on 12/23/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Magical Venue - Highly Recommend!
We had our wedding in August 2018 at The Sycamore at Mallow Run, a fairly-new event center that’s down the road from Mallow Run Winery just south of Indianapolis. Planning a wedding can be a stressful time, but everything about The Sycamore helped mitigate that stress – the beautiful, calm setting; the convenience of the facilities; and the proactive, accommodating staff.
After touring more than a half-dozen venues in the Indianapolis area (and looking at more online) we picked The Sycamore because of a calm feeling we felt there. With tall ceilings, large windows and lots of natural wood/stone (surrounded by a forest and vineyard), The Sycamore offers the beauty of an outdoor setting while still giving you a modern, indoor venue.
We booked the Estate Room, and felt it provided plenty of room of our 150+ guest count. But what’s really great is that we were able to do everything on-site at The Sycamore – getting ready in their bridal/groom suites, the ceremony outside in a structure near the vineyard, the cocktail hour in their lobby, our photos right outside and the reception in the large hall.
But perhaps the best thing about The Sycamore is its all-star staff. Libby, our event coordinator, went above and beyond in making sure we had every detail covered for our big day. The entire Sycamore team accommodated all of our requests – they’re the absolute best!
We thoroughly recommend The Sycamore for your wedding – we had a great experience with this venue! -
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Beatrice Sent on 11/26/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Bobby Peterdon was our coordinator and went out of her way to make sure our day was perfect
They were amazing they helped keep everything simple. They were here to answer questions and help us find great vendors and make everything go smoothly -
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Kelli Sent on 11/19/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rustic Elegance
This was the perfect venue for us. We don't like to do a lot of decorating, and didn't need to with this venue. perfect outdoor area for our fall wedding.
Bobbi our coordinator was amazing and on top of it all! -
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Ashley Sent on 10/19/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Venue
I wanted a gorgeous venue and I had a smaller guest count (we did a very intimate ceremony of 80 people). When I came across this venue I knew it was perfect and the smaller homestead room was a perfect fit. The team is very flexible and once I was assigned someone for my wedding it was a breeze. Bridgette was absolutely amazing, cannot recommend her enough. She really cared about our event and made us feel so special. My favorite part was the horse drawn carriage ride to my outdoor ceremony. Apparently I was the first one to do this?! It was so pretty. And the fireworks were amazing. Mallow run is one of my favorite wines as well. I would recommend this venue to anyone. Very affordable, gorgeous for pics, and they are easy to work with. -
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Kendall Sent on 10/09/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Guys! I can't begin to express how amazing the people at The Sycamore are. We had the best experience from beginning to end. They get involved in your journey and make sure it is everything you want and then some. I love this family that runs it and the people they employ. They are up and coming and is a place to check out and book for sure!!!! -
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Theresa Sent on 10/01/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't say enough good things about this venue. The coordination and communication with JScot, Venue Director, was incredible. He was fantastic through the whole process. And kept my mother entertained with wine.
Lol. The setting was perfect, the room and ceremony was set up to my specific specifications. The staff was accommodating and made my day perfect. I can't thank you all enough... you have one happy bride. -
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Brittany Sent on 06/22/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The sycamore was absolutely gorgeous and helped make my wedding as perfect as it could be! I highly recommend this venue and Bridgette as the day of planner! -
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Linda Sent on 06/20/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue, great wedding planner that is included with your package. I would highly recommend both the Sycamore and Kim Walls, event planner. -
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Rebecca Sent on 05/09/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I got married at the Sycamore earlier this year in March. My day was absolutely beautiful! My event coordinator, Kim, was very helpful while I was planning my event, and was amazing at coordinating the day of. My maid of honor, who has been in 5-10 weddings already, said it was the smoothest coordination she had ever had during the day of a wedding. I was mainly behind the scenes while they worked with the DJ and other vendors. Laura was also very helpful and timely as I began planning my wedding in the months prior. The sycamore was very flexible in that they were able to accommodate all of our requests, include a date change for our wedding. I loved how open and beautiful the event space was - we never felt crowded and guests had the ability to explore, between the gallery, main room, and beautiful porches. This is a perfect space for someone who wants the feel of an outdoorsy wedding (as the location has options for both indoor and outdoor weddings). I would definitely recommend the Sycamore for anyone planning a wedding (or other events as well)! -
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Marcie Sent on 03/24/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter was married at The Sycamore at Mallow Run last weekend, March 17, 2018. It was the most beautiful setting and we worked with the absolute BEST staff anywhere around! Kim was our coordinator and she was beyond helpful, making sure that the wedding was perfect! I HIGHLY recommend this venue! We used one of their preferred caterers, Sweet and Savory catering out of Indianapolis. The food was delicious...dinner, cake, and all! Thank you everyone who helped us pull off a dream day for my daughter and her new husband!!
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Maggie Sent on 12/21/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at the Sycamore at Mallow Run on 11/25/2017. When we first started planning, we were still toying with the idea of having a destination wedding with a reception back home. But as soon as we saw the Sycamore, all of those thoughts went out of the window. Any photo of the venue that you see is beautiful, but it really can’t be done justice until you see it in person. There is no other venue out there like it, and we are still so thankful that we were able to have our wedding there. Laura, Autumn and the entire staff were incredibly accommodating and so helpful, and they made sure everything at the wedding went off without a hitch. I would absolutely recommend a wedding at the Sycamore to anyone who asked! -
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Veronica Sent on 12/20/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely Gorgeous ! Everything was perfect! They let us visit the site multiple times! Helped us try to find other vendors! Listened and make everything exactly what we wanted! Couldn't have asked for more!-
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+2 photos
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Kaitlyn Sent on 12/03/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This venue was literally perfect for my wedding. I couldn’t have imagined it being any more beautiful. The venue itself has natural beauty with a rustic yet elegant feel so there isn’t a need for a lot of other decorations. Kim Walls was amazing to work with and it is evident that she cares for every one of her brides. There are two bridal suites that make getting rest fun and easy as well as a “groom den” outside. I love the natural feel, fireplaces, and scenery of the entire property. I would 100% recommend, my wedding day couldn’t have been more perfect. -
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Kaitlyn Sent on 12/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This venue was literally perfect for my wedding. I couldn’t have imagined it being any more beautiful. The venue itself has natural beauty with a rustic yet elegant feel so there isn’t a need for a lot of other decorations. Kim Walls was amazing to work with and it is evident that she cares for every one of her brides. There are two bridal suites that make getting rest fun and easy as well as a “groom den” outside. I love the natural feel, fireplaces, and scenery of the entire property. I would 100% recommend, my wedding day couldn’t have been more perfect.-
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+6 photos
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Rebecca Sent on 05/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonder venue. Hannah and Laura are always so helpful. I loved the Sycamore! -
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Jessica Sent on 06/27/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue
My husband and I had our reception in the smaller Homestead Room and ceremony just outside. We could not have been more pleased with the venue. It was beautiful - lots of natural light. We had great weather so having a covered patio was excellent and during dancing our guests who did not want to dance had a space to get away and be able to hear each other.
We had between 75-80 guests - the room accommodated this number well. Our coordinator was great to work with. Set up/tear down are all done by the venue and they provide linens, napkins, etc which was a definite plus. I was told that tear down took my family 10 minutes after we left which was how I wanted it. We felt this was a great value for the cost of the rental. Highly recommend! -
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Danielle Sent on 12/07/20184.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Just Gorgeous
Our wedding was on October 28th and it was so amazing! Our ceremony was in the Homestead room and then we moved to the Estate room for the reception. All your needs can be met in one place with The Sycamore. When we first started the process of booking the location, there were a few hiccups but the staff at The Sycamore worked to fix those hiccups three fold. Bridgette was our coordinator and she was just the best! She made sure that our day went off without a hitch and it was truly the best day of our lives! Many times when you look at a venue online it isn't as gorgeous in person, well The Sycamore truly is! If you are looking for a beautiful winery wedding venue with an awesome staff look no further than The Sycamore!! -
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Lillian Sent on 06/03/20264.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Wonderful Venue!
The Sycamore at Mallow Run is as good as the pictures you see! My husband and I got married here, and it was absolutely perfect. The outdoor ceremony space, the grounds, the vineyards, the reception in the Estate Room was all worth the price at the end of the day.
Now the venue itself does not include any additional add-ons, so every one of my vendors I had to book individually. Keep this in mind as you consider the venue and it's price, and anticipate doing everything yourself from there. The Sycamore, however, did offer a good list of preferred caterers that we used to find out the caterer and cake. The bar was in-house because the venue was a winery.
Brides will receive their Day of Coordinator 3 months before their wedding date. Even before that time, the Venue Coordinator Bobbi was extremely helpful and responsive to all the emails I sent her way.
To wrap my review up, the venue is extremely picturesque with plenty of room for my wedding of 120. I would book with them again if I could!! It's everything advertised and more. It's also a fairly new event space, which made for a unique experience my guests never had before. Cheers!-
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+2 photos
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April Sent on 12/19/20193.8 out of 5 rating3.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 3 out of 5 rating3.0
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Flexibility 3 out of 5 rating3.0
Beautiful venue but charge for everything
The venue is absolutely beautiful but when we were booking, the contract literally charges for everything. For example, you can't have your own candle vases/holders if you want an open flame so you have to rent from them for $1 each. If you want sparklers then you have to buy from them. If you want an outside caterer, $800 fee. But to be fair, when I booked, they lost a caterer and therefore waived the outside catering fee for me. Despite this, I was very happy with them and everything turned out beautifully! -
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Katie Sent on 04/25/20182.1 out of 5 rating2.1
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 3 out of 5 rating3.0
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Flexibility 1.5 out of 5 rating1.5
The Sycamore venue is beautiful and we are happy we chose to have our wedding there. There are a few things that we feel they could improve on though. One of the biggest issues was that other potential clients were being shown around while we were trying to decorate and prepare for our day. Several groups and individuals were nosing around at our decor for quite a long period of time and we felt like they clearly didn’t belong there. Several guests from the wedding next door kept hanging around until I had to tell them they didn’t belong on our side.
Also, the table cloths that the Sycamore staff put on the guestbook table and gift table were terribly wrinkled and looked bad. I’m glad we had a steamer with us and had the time to steam the table cloths because that was one of the first things guests see when they arrive.
Our other issue was with our appointed coordinator Kim. She really needs to learn to listen and take notes and then look at her notes! She asked some of the same questions every time we met or spoke with her and then still forgot things on the day of the wedding. For example, she had told us when we first met with her that Sycamore staff would take care of putting out our appetizers/snacks in the gallery while the ceremony was going on. I had asked her to double check and make sure this would be done. Then on the day of the wedding she asked me who I had to do this! I told her she had told me her staff would and she said “Oh, I forgot”. This is just one example. She is very nice and tries to be helpful but she really needs to pay better attention and listen.
There was a worker that sat up the chairs, etc. and she was an awesome worker. I wish I could remember her name because she went above and beyond!
We were very happy with our florist, Shane White from Crister’s Florist in Morgantown, our caterer Sweet & Savory -
Quality of service
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Emilee Sent on 08/19/20251.8 out of 5 rating1.8
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
Very poor experience.
My fiance and I were very excited to book this Venue for our wedding next year- expecially with all of their great reviews! However, beginning with our initial phone call with Kim to book- to our now cancellation, it has been very difficult to have a positive experience with this venue.
There has been multiple occasions of rude interruptions during phone calls, inconsistency with follow up calls/contracts and difficulty overall with proper communication.
My fiance and I still chose to move forward with signing contracts and sending over the deposit, due to the many positive reviews and the beautiful location.
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My fiance is in the army. We did receive notice that he will no longer be able to have set dates for our wedding next year- as he could be deployed or in a different country at any time. With this notice, we went ahead with cancelling our wedding. From booking to cancellation, it had only been 16 days.
Upon booking, we signed a contract and paid a $1000 down payment- this was completely understandable to hold our wedding date. I never expected a refund of any amount, due to the contract in place, but had still connected with them to see if there was any way that they would do a courtesy partial refund due to the circumstances with the military- and with how soon we needed to cancel from our original booking date.
As a business owner myself, I do understand having down payments and contracts in place. However, I am very disheartened with this venue’s business ethics and lack of empathy and understanding towards their customers/clients. -
Quality of service
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