The Shipyards Reviews
Reviews
4.9 out of 5 rating
4.9 out of 5 rating
17 Reviews
98% recommend it
Awards
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Jill T. Sent on 05/13/2023
Absolutely the best place to have your GAY and or TRANS wedding reception
After spending weeks searching for a nice venue that was able, willing and not scared or embarrassed to accept our business I was finnally able to set our wedding date. With Patrick the manager and Joe Lucsas one of the owners, they both were very knowledgeable on providing a safe and discrete venue for my gay and trans wedding. The food was beautiful, the hall was absolutly gorgeous, staff was extreamly respectful and last the bathrooms were kept very clean. We even invited others from the bar below to come up and enjoy in the festivities After the reception everyone continued the fun down stairs in the bar area. Thank you ship yard especially Joe L. for letting everyone continue to celebrate in our own little way Joe gave us the best night of our lives. -
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Kim M. Sent on 12/07/2021Incredible experience
We had the most amazing experience from day 1 with The Shipyards. Erin was there to answer all of our questions and concerns, and she did so quickly every time. Erin’s team was amazing on the day of! The bartenders for the event were professional and truly made the night special. I could not have asked for a better venue! -
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Celia O. Sent on 12/16/2021
Amazing!
They were so accommodating event to the little things ❤️❤️ The venue was stunning ! -
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Katie M. Sent on 10/13/2021Amazing Venue
We are so thrilled we booked The Shipyards for wedding reception! The venue was new and different from any we had been to before. Our guests loved it and thought the view was amazing and even said it felt like they were transported to the New England Seaside. I love this place and I'm excited there are always opportunities to come back. They have a great restaurant, bar and patio below the venue as well as a little coffee shop. It's really a wonderful jewel in Lorain, Ohio.
We loved working with Erin! She was responsive and answered all our questions as quickly as possible. The entire staff the day of our wedding was so helpful. The bartenders were great and our guests rarely had to wait for a drink.
Thank you for helping provide the wedding of our dreams! -
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Simone H. Sent on 07/18/2021
Beautiful Venue
The shipyards was such a great place, it gave the feel of a big city with beautiful views of Lake Erie. The huge windows, exposed brick, and lighting was a plus. Erin was so helpful through the entire process, she was very quick to respond to any questions we had, and was so helpful when we had to postpone due to Covid. She made it so stress free and once the day came she was very helpful when we needed extra chairs, keys to the ready room, and helping the vendors find out where they needed to be. I would recommend the Shipyards 100% it was so beautiful and everyone was so helpful. -
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Chris F. Sent on 08/12/2021Excellent 5 star all the way
The Shipyards is a lovely venue, the space, the lighting, but that view! I loved working with Erin, she was prompt with all our questions, and made the day seamless for us. So thrilled to have this new venue in town, The wedding was beautiful and the guests loved the venue! -
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Vanessa Sent on 01/12/2022Bitter Sweet Experience
My husband and I had our wedding at the Shipyards event center on Dec 31st 2021. Although, the day itself was lovely, looked beautiful and went on without a hitch. A few experiences I had leading up to the event had me feeling totally upset with the customer service.
To start, I booked our wedding almost 2 years in advance before the event center even hosted their first wedding. We opted in getting their 3 day wedding package which includes the Ward Room. On the marketing provided to potential clients it states,that the ward room could be used as a potential “wedding ceremony” space. However, when I expressed I wanted to use that space for cocktail hour Erin the event manager told me it wouldn’t be a problem. That was until I had asked for the conference tables to be moved out that space. She claimed there wasn’t another space to move the conference tables to & didn’t offer any other solutions as to where the cocktail
Hour could be instead.(I’m still unsure how they can market a space for a wedding ceremony without moving existing furniture out) It wasn’t until I basically told her we needed the crows nest space instead to accommodate cocktail hour that she made the changes for me. I would have NEVER booked the 3 day package with that ward room included had I not been able to use it the way I expressed to her in the beginning.
Next, while reviewing the contract Erin had changed our drink package pricing from the original pricing of $19 per person to their updated pricing of $21 per person. Although it was changed promptly after I brought it to her attention. Whatever change in pricing should have never been applied to my contract. Additionally, in regards to the drink package. The week before our wedding we had 22 guest back out due to covid related reasons. I tried to negotiate to have the difference of those we already paid for & that were no longer coming be applied to the gratuity of the bartenders. Erin did agree to this, but only after ensuring she informed me they would keep count of all the guests who came up to the bar….I had a 200 count wedding… she claims she tells all her couples about the counting at the bar but she NEVER mentioned it to me until after I tried to negotiate my bar package. Also, even though we paid for alcohol that was unopened we never got to take the alcohol we paid for that wasn’t used home with us at the end of the night. Lastly, the verbiage on the drink package needs revised to say “mixers & cordials” are including in drink package vs “all non-alcoholic beverages included in drink packages”.
The biggest issue I had was the day before my wedding. On that Thursday, we hosted a mix and meet for our guests in which I had Erin make the reservations for me on my behalf. She made the reservation for 20 people from 8pm-10pm. At 5:30pm I was called by the boiler room to confirm our reservations. When I showed up around 9 I was informed they closed the kitchen early. I was told because it is slow they close early. Well they knew it wouldn’t be slow that night with reservations for 20 yet there was no food coming out the kitchen. I had to make a huge stink and come totally out of my element to address the kitchen issue and then all of a sudden food started coming out the kitchen for my guests. I found this to be totally and utterly unacceptable! Their website needs to reflect their correct operating hours.
The day after the wedding I had a conversation with both Erin & the manager at the shipyards and it came off to me as if neither of them felt bad, neither of them took accountability for the kitchen situation nor did they offer any solutions or just try to build a rapport by offering us to come back for a better experience or providing a gift card for the inconvenience or anything. After spending 3 days at the Shipyards and spending a lot of $$ you would think the level of customer service would be higher. Erin even lost my phone # at one point. I can’t say that my experience there was pleasant all the way through and I can’t say that I would want to ever come back again. Disappointed 100%
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