Rose Sent on 12/24/2024

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The best decision for wedding venue

Best in service, foods, professionalism, perks & cost. Kudos to Antoinette & Rod!

Ella Sent on 10/29/2019

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Professional, Friendly, and Flexible

I had a wonderful experience planning my wedding with the Sheraton Palo Alto. Kristina Tobin (the Events Manager) is a top notch professional, as well as warm, humorous, and flexible. She is extremely knowledgeable and works closely with you to bring your vision of your special event to life. I was continuously impressed by her knowledge, patience, suggestions, and flexibility throughout our planning discussions. The extended staff (chef, banquet manager, etc) were all equally warm, engaging, and honest about what would work ideally with my vision. They have a 3 room setup (ballroom, dance floor with glass atrium ceiling, and cocktail area) all side by side for seamless transitions of your guests from one function to the next. The hotel premises are elegant and kept meticulously clean inside and out by the hardworking friendly staff. The complimentary parking and competitive rates truly sweetened the deal. I would highly recommend the Sheraton Palo Alto and especially Kristina Tobin to anyone considering a wedding in the South Bay area!

Lu Sent on 10/18/2018

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Kristina Tobin was awesome!

We had our wedding reception at the Sheraton Palo Alto this past July, and Kristina Tobin was our wedding coordinator at Sheraton. She was definitely one of the best vendors we've worked with. She was not only incredibly professional, she was also very friendly and kind.
She accommodated all of our requests, and made our wedding reception exactly the way we envisioned. During the entire process, Kristina also gave quite a bit of tips and suggestions to make our planning smoother. We are super grateful for everything she has done, and we highly recommend this venue and Kristina!

Melissa Sent on 01/06/2018

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I would give this venue the highest marks! My husband and I had our wedding there in May of 2017 and we were on a seriously tight budget. Kristina Tobin and her team made everything absolutely perfect that day. She helped coordinate all my other vendors, guided us through the whole process and made it seriously stress free! I couldn't have dreamt of it going any better. The food was excellent, the space was beautiful, and everything was perfect! Thanks to Kristina for making our wedding day one we will never forget!

Wenchao Sent on 12/30/2017

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We had our wedding reception at Sheraton Palo Alto Hotel after a wedding ceremony at Stanford Memorial Church. The location is so convenient and our wedding coordinator Kristina Tobin was amazing. She really understood what we were looking for and helped us make every single detail perfect for the day, from the layout of the tables to all the details of the room decorations. For catering, we went with the Hibiscus Wedding Package. It was of great value and has all we need covered. Food was delicious too. We got tons of positive feedback from our guests, especially on the Half Moon Bay Baked Cod. Overall the day was a great success. We would truly like to say "Thank You" to Kristina Tobin for making it a sweet memory for us.

Jeff Sent on 11/19/2017

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I can’t say enough things about Kristina Tobin, who handles the special events at the Sheraton. She went above and beyond for our wedding (which coincided with a day of record high temperatures!) and her years of experience were invaluable throughout the whole process.

Leading up to the day, she was professional, prompt, and answered our endless questions via email and phone calls. Starting from our initial meeting where we described our vision, she gave us a breakdown of costs, showed us a second room which had not initially considered (which we ended up choosing!), and gave us all of our options. Because we weren’t exactly sure how we wanted the day would look, it was really helpful to get Kristina’s experience with different events.

The venue and packages offered by the hotel were perfect for our reception after a ceremony at the Stanford Memorial Church. Our 120 person wedding was hosted very comfortably in the Justine’s Ballroom, Piazza Courtyard, and Oak/Sequoia trifecta, with the cocktail hour in Oak/Sequoia, the banquet dinner in Justine’s, and dancing in Piazza. We really enjoyed the synergies offered by holding our reception at a hotel - all of our out-of-town guests were staying there, they had extra rooms for changing, and we had to bring very little (they even provided cups and hot water for our tea ceremony!). Our guests loved the open pool, especially during the heatwave!

On the day of, Kristina was fantastic. She helped put up all of our decorations along with our wedding coordinator, put out a fire when we had accidentally ordered fewer chairs than guests (eek!), and seamlessly addressed a situation where a guest we hadn’t planned for showed up (we got lucky and he was able to have the meal of someone who was sick). It really is the little touches, like moving the cake out of the hot dance floor so it doesn’t melt. Nothing but positive comments for Kristina.

Vincent Sent on 11/12/2017

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We enjoyed working with Kristina. She is very accommodating and helped organize our wedding event well. Our wedding rehearsal and event went smoothly. We chose the right banquet room to accommodate the amount of our wedding guests. The hotel lend us their platform and arch for our wedding event. My guests enjoyed the cold and warm appetizers and entrees provided by the hotel. The appetizers and meals arrived in a timely manner with no delays. Kristina reminded us about the cake cutting time when we were busy taking wedding photos with our guests. The hotel let us use their champagne glasses and wedding cake cutting knife. I highly recommend reserving your future wedding event at Sheraton Palo Alto with Kristina as your wedding specialist.

Matt Sent on 11/11/2017

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We chose to host our reception at the Sheraton Palo Alto back in February of 2017. Kristina was an absolute pleasure to work with. We chose to handle our reception as more of an informal party and as such we depended on Kristina to be flexible with our needs. Kristina explained the packages they have clearly and valued our time while preparing. The event went better than we could have ever hoped. My wife and I absolutely recommend Kristina and the Sheraton Palo Alto.

Friends of ours recommended the venue and Kristina by name and we are very very happy we chose to work with them for our reception.

Jacky Sent on 11/07/2017

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We are glad that we have chosen Sheraton Hotel to host our wedding ceremony this summer. Kristina Tobin (Wedding Specialist from Sheraton Hotel) was very detailed oriented and responsive. She always responded our email even after office hour. We had changed our seating arrangement several times (near the wedding date), and she handled our request patiently. We were very nervous about our wedding ceremony (due to a lot of last minute arrangements), and we are glad that we had Kristina to help to with our wedding! She's such a life saver!

Isaac Sent on 08/02/2016

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This review is for Kristina Tobin, who helped coordinate our wedding reception here.

Kristina is hands down the main reason we picked the Sheraton for our wedding reception! (That, and of course also how beautiful the Sheraton is!) You’ll see all these previous reviews her just about Kristina herself - and that’s for good reason! She was simply amazing all through the process, from early planning stages to helping us make sure everything is in place on the day-of. We met with Kristina multiple times in the planning months to go through every small detail. We're obviously new to the whole wedding planning process and Kristina, with her many MANY years of experience, really helped guide us through it - even many of the non-Sheraton-related matters. Her attention to detail, warmth, friendliness, and professionalism, really made our whole process, and beautiful day-of, such amazing memories.

We had our reception in the aptly-named Reception Room at the Sheraton, and it was simply beautiful. We had quite minimal decoration, and it wasn’t needed because the room is beautiful by itself! We had 70 guests, and it was a great fit - not too crowded, not too empty. The food was absolutely delicious - the hors d’oeuvres, the dinner, and the drinks - we received so many compliments on them!

Kristina, THANK YOU so much for everything you did for us, and we're SO happy to have a new friend in our lives! We’re so incredibly lucky to have had you help us through the entire process and planning for our reception, creating such amazing memories for us and our guests, and we wholeheartedly recommend her and the Sheraton to anyone planning their wedding!

User2674293 Sent on 07/05/2016

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We just recently celebrated our reception in the Justine Ballroom at the Sheraton, Palo Alto. Kristina Tobin was an abosolute pleasure to work with. Everyone throughout the process was attentive to our ever question and need. All of our guest were traveling out of state for our wedding and the Sheraton, Palo Alto took care of everyone perfectly. Our guests had a great time and so did we (the bride and groom). We could not be happier with how smooth the easy the planning process was the event itself was absolutely gorgeous! We could not imagine our wedding day to be any better. We are incredibly grateful for all the hard work everyone put in at the Sheraton to help make our day special.

Adrienne Sent on 11/12/2015

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My husband and I had our wedding reception at the Sheraton Palo Alto in May of 2015 and we could not be happier with our experience and the Sheraton's hospitality! We booked the venue about a year in advance and worked closely with Kristina Tobin throughout the whole planning process. From the very beginning, Kristina was so accommodating. We were blown away with her and the whole Sheraton team's customer service. Kristina is amazing and a tremendous asset to have when planning a wedding! She made the whole process seem so easy and I cannot imagine working with anyone else. Kristina was extremely organized, prompt in answering any questions we had, and always made herself available to meet with us in person. She truly goes above and beyond.

On the big day, everything was perfect! We had our cocktail hour poolside, where our guests were served drinks and hors d'oeuvres. Our reception took place in Justine's ballroom. The ballroom had just gotten new carpets, along with new upgrades to the lobby, bar area, and resurfacing of the pool! It is a very unique ballroom, with beautiful, natural lighting, and an adjacent courtyard. We chose the buffet for dinner and the food did not disappoint. Our guests were raving about the food, and even days after, I still had people complimenting me on the quality of the food served. Every single staff member I interacted with on the day of and days leading up, were extremely helpful and professional.

We also had a room block for our out of town guests and they had no problems booking rooms. Grace and Brittany, who handled our room block, were great as well as far as prompt in answering any questions and even kindly worked with us when I had guests who needed to book rooms at the last minute!

I would definitely recommend the Sheraton Palo Alto for a wedding or formal event. Wonderful experience all around! Thank you so much team Sheraton for making our big day absolutely perfect!

T Sent on 01/21/2014

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Kristina Tobin is the best asset any wedding caterer can have. Without her, even the most beautiful venue and best food service would not be the same.
Yes, the Justine was impeccably set up, the Piazza Court was wonderful for our band and dancing under the stars, and the poolside reception as well as the Oak room made for a fairy tale wedding.
The catering staff were very professional and helpful, and we received a lot of compliments on the cocktail hour and banquet from our guests. Everybody had a great time.

Kim Sent on 10/02/2013

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We held our wedding ceremony and reception at the Sheraton Palo Alto on August 31, 2013. Our decision was made because of our initial interactions with Kristina Tobin. We promptly informed the other “venue suitors” of our Sheraton Palo Alto decision shortly after meeting with her. As we developed our wedding ceremony and reception with her welcome and knowledgeable assistance we quickly knew we had made the correct decision.

Every aspect of our wedding ceremony planning went perfectly. We secured twenty-five rooms for out of town guests. Seventy people were in attendance. Every guest commented to us or to someone in our wedding party about how well the event was organized and how comfortable they felt at the venue.

The SCOTUS decision on marriage equality gave us the opportunity to marry. The Sheraton Palo Alto provided us a fabulous venue and a great time. It provides easy walkable access to the beautiful campus of Stanford University and downtown Palo Alto with all its amenities. The CalTrain stop is out the back entrance and provides a quick and easy day trip to San Francisco in less than 40 minutes...also a plus for out of town guests - very few of them even rented a car.

We could not overstate what an excellent experience we had at the Sheraton Palo Alto.

Tricia Sent on 09/15/2013

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My husband and got married on 8/17/13 in the Justine's Ballroom at the Sheraton. We worked with Kristina Tobin and we absolutely loved her!!! She made the entire wedding planning stress free and so easy! When we met with her she made sure to answer all questions and made sure to make herself available when we needed her. She was very prompt with emails and letting us know when things that we ordered came in. She always was on top of all the planning that went into our wedding. We were so happy with Kristina and we would recommend her to all our family and friends! Thank you so much Kristina for making our night perfect and flawless!!!

John Sent on 08/17/2013

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Kristina at the Sheraton Palo Alto is fabulous to work with. The venue is stunning and the food is great. Everyone who attended our wedding had great things to say! The bride and bridesmaids stayed in a suite the night before the wedding and it was great place to get ready for the big day!

User1268524 Sent on 08/01/2013

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We had our daughter's wedding reception at the Palo Alto Sheraton. We chose the Sheraton for 3 reasons: proximity to Stanford Church, convenience of the pool area, around which guests could mingle in mini-reunions; and the short walk to downtown Palo Alto. Our wedding coordinator at the Sheraton, Kristina Tobin, was amazing. She was professional, personable, competent, and attentive to all details. Her responses to our emails and phone calls were immediate. She was very clear about what we should expect, what we could and could not do. She reminded us of details, provided guidance on issues we had never considered, and on several occasions reviewed our contract so there were no misunderstandings. I would highly recommend working with her. Furthermore, the food was fabulous. The mixed drinks were good, the steak was tasty and done to perfection, and the fish was not dry. This happened even though our florist did not follow the contract, and three hotel staff, plus Kristina, had to work very hard to help the florists redo the arrangements. The meal was delayed half an hour, and the chef was competent to adjust his schedules so that our meal was still wonderful. Our guests commented on how pleasant the entire wait staff was. The chocolate fountain was larger than I expected, and a hit. The Sheraton and its sister property the Westin handled the blocks of rooms well, and provided very good rates. I would not hesitate to use the Sheraton for another event.

Thomas Sent on 07/30/2013

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Wedding reception there for my Son and his fiancé. Venue and service could not have been better. Kristina Tobin who help plan and manage the event was extremely competent, friendly and overall just wonderful. Highly recommend the PA Sheraton for this type of event

Valerie Sent on 02/09/2013

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My husband and I got married at the Sheraton in Palo Alto on New Year's Eve 2012 and we had a wonderful night. Kristina Tobin is the catering manager, and she is a delight to work with. The staff on the night of our wedding was great, too.

After shopping around for a New Year's Eve wedding date, the prices at The Sheraton were pretty much amazing. Everywhere else (in SF especially) wanted around a $10k facility rental fee on top of huge bar minimums and food costs... Our minimum for renting out the space we used was $1,000 and our food/bev minimum was $19,000, which is still a chunk of change, but totally reasonable compared to what we had been quoted elsewhere for around 200 guests.

We were also thrilled to hear from all of our guests that the food was amazing... I figured it would be good, but everyone was just raving about it! We did a buffet, which I prefer so everyone can pick and choose what they'll eat. The buffet had four salads and three entrees, and they all looked and tasted great (or so I heard, I didn't want to be one of those brides that doesn't eat anything, but alas...)

I had never envisioned myself having a ballroom wedding, but getting married in winter pretty much demanded it. I was worried about the ballroom look, but the skylights in the piazza courtyard had a wonderful feel at night time, and the lighting in all of the spaces is pretty awesome - lovely, twinkling chandeliers. Also, having been a catering server for many years, I have seen some ugly ballroom carpeting, but the Sheraton has lovely carpet. I know it sounds odd to be so concerned with lighting and carpet, but to me it was a big deal!

Finally, Kristina was able to offer us a really affordable rate for our guests. Other hotels were going to require hundreds of dollars per room for our guests, but she was able to keep our rates right around $100!

A wedding is a really overwhelming thing to plan, and I can say with confidence that working with The Sheraton and s

Annie Sent on 11/29/2012

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My husband and I had our wedding reception here in August and were extremely happy with the entire experience! We had our wedding reception in Justine's ballroom and the adjacent Piazza courtyard. While looking for reception venues, many of the hotel ballrooms felt dark and closed off, either because the ceilings were low or there were no windows. Justine's ballroom was just the opposite, with vaulted ceilings and glass doors overlooking the hotel's koi pond.

The absolute best part of having our wedding reception at the Sheraton Palo Alto was working with Kristina Tobin, the event coordinator and catering manager. When my husband and I started planning our wedding, a recently married friend gave us the advice to find a reception site with a great event coordinator, since the coordinator can make or break the wedding planning experience. Kristina was fabulous to work with from day one. She was always smiling and enthusiastic when we met with her, prompt when we emailed with questions, and (most important to me) kept this type-A bride as calm and relaxed as possible. I felt 100% comfortable with our reception in her hands, and she exceeded our expectations in every way. If you're even considering having your wedding and/or wedding reception at the Sheraton Palo Alto, I highly recommend you take the time visit and meet with Kristina!

Andrew Sent on 10/03/2012

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My wife and I had our wedding reception here at the Sheraton in the Justines Ballroom which consisted of the Piazza Courtroom, Oak and Sequoia Room. We worked closely with Kristina Tobin through out the whole process in making our special day happen. Working with Grace Wang was also a pleasure where she was in charge of blocking rooms for our guest.

We booked the venue a year in advance since it was a summer wedding and we all know how popular those times are! The venue itself is beautiful, elegant and spacious. Since we did reserved the ballroom a year in advance, Kristina worked with us (mostly with my wife) from day 1. She was prompt on emails, phone calls and would even meet with us whenever we wanted. She would answer ALL our questions and help resolve concerns that we had. Kristina Tobin made the whole process and preparation much easier.

Our cocktail hour was at 6pm out in the pool area and it was amazing! Hors d'oeuvres, fruit punch and champagne were served to our guests. Our dinner reception started at 7pm and with a guest count of 280, there were no issues in space and the tables in the ballroom were laid out perfectly. The final picture actually looked more exquisite than I expected.

The main course entree had mix opinions from our guest. The beef sirloin was slightly overcooked even though we had ask for medium whereas the chicken was juicy stacking with bold flavors. The chicken was clearly a favorite and the fancy fruit cups provided with the kids meal was a plus.

Overall, the preparation and final outcome of our reception was a success. I would truly like to say "Thank You" to Kristina Tobin for everything she has done for us. Oh yea... the champagne and strawberries in our room was a treat. Thanks for that too!

Bethany Sent on 07/13/2012

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I visited nine hotels in San Mateo and Palo Alto to find the ideal reception venue. Convenience, value, and customer service were my top priorities. When I met and spoke with the wedding coordinator and catering manager from the Sheraton Palo Alto, Kristina Tobin, I knew I had found a gem. From start to finish Kristina advocated for our preferences and desires. She was extremely responsive, compassionate, assertive, and competent. It was a real pleasure working alongside Kristina throughout the entire wedding planning process. We love Kristina!!

Summer Sent on 01/24/2012

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The Sheraton was the perfect place for our New Year's Eve Wedding. The mirrored ceilings made the room feel open and very spacious. I loved how all the rooms were connected and opened up into one big room, it definitely made for a fun party. We had the cod and flat iron steak, it was delicious and the mashed potatoes were also a hit. Kristina Tobin was our catering manager and she was amazing from the first day, she was very accommodating and honest and made sure that every thing went perfectly on the big day. We had a great time and happy that our guests were able to reserve hotel rooms at great prices with our room block at the Sheraton and the Westin, especially important on such a dangerous night.

Nancy Sent on 12/30/2011

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Kristina Tobin at the Sheraton is a wonderful person to work with. She is thoughtful, warm, organized, and very detail oriented. Kristina helped us to ensure that every detail of our wedding ran smoothly. Our wedding reception turned out more beautifully than I imagined and the food was absolutely delicious. We received so many complements on the venue ambience and the food. I’m so glad we chose the Palo Alto Sheraton – it was perfect for our wedding.

Michelle Sent on 04/14/2011

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We had our cultural wedding ceremony at the Piazza room at the Sheraton Palo Alto Hotel in April 2011. The best part about having a wedding event at this hotel is Kristina Tobin, the wedding coordinator.

At our first meeting, Kristina showed us all the sites and we picked the cypress ballroom. Then two days before the wedding, we had rehearsal with our parents and bridal party. We never even practiced the procession before and Kristina patiently showed us how to walk down the aisle, pace ourselves. She made suggestions on how to arrange the seating, took notes on all our requests and thought of details that we didn't even think of.

Then my parents decide they didn't like the room we picked out. So, 24 hours before the wedding, we decided to change ceremony venue. My hubby and I nearly lost our minds from all the stress but Kristina stepped in, offered different options and helped us pick out the piazza room. She made sure all the changes in seating were made, audiovisual stuffs were set up just like before. On the day of, she helped us set up the space, taped down the aisle runner, even scatter the rose petals per hubby's reports. Thanks to her, our ceremony was absolutely amazing! It was everything I could have ever hoped for. The room was gorgeous with sunlight shining through the glass ceiling but the guests and us were nice and comfortable because it's still an enclosed space. I highly recommend the piazza room because it has beautiful tiles, all glass ceiling that gives you the benefits of being outdoor e.g. natural light without dealing with cold and rain. The koi pond area is also very pretty for group portraits.

We loved working with Kristina. Even our parents love Kristina. You can tell that she is genuinely interested in making your day the most special day in your life. She goes out of her way to accommodate your needs. She is incredibly patient, understanding, calm, detail oriented, thoughtful. We felt so lucky to have her help with our wedding.

My hubby and I recommend Kristina and Sheraton without any reservations.

Charlene Sent on 01/11/2011

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Kristina Tobin is a wonderful person to work with. She is very organized and so easy to talk to. Our wedding was so beautiful. Even though there were three rooms, everyone was still able to see the dance floor and all the activities. The food was DELICIOUS! Everything went so perfect, I can't even believe what a great time we had.

Yi-Hui Sent on 09/14/2010

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We had our reception at Sheraton Palo Alto. The catering manager Kristina Tobin is a bless for our wedding! She is very kind and thoughtful, as well as very responsive and thorough on the wedding planning. During the wedding preparation she helped us customize the wedding package to fit our needs. On the wedding day she also helped us resolve the crisis quickly. I think the service is exceptional. Thank you
SO MUCH Kristina!

Oh, and the food is excellent too, especially the vegetarian ravioli. I am not a vegetarian but had to order it since it tastes so good.

Lynette Sent on 09/14/2010

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had our wedding reception of 45 people here and it was excellent. we had our cocktail reception outside in the moon and starts courtyard and the weather and setting was perfect. the sierra/carrera room was where the dinner was held and the room was done up beautifully and very tastefully. the staff were incredibly professional and the setting absolutely beautiful. we enjoyed it very much and are very happy with everything.

Marie Sent on 08/18/2010

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We did our wedding reception at the Reception Room- Sheraton Palo Alto last 07/31/10 and my husband and I couldn't any be happier. I know food was great the moment we did the food tasting, but I wasn't sure if it would still be the same on the big day. Surprisingly, it tasted the same. According to my guests, food were amazing. No one complained because they left full and satisfied. I am also very grateful that my husband and I chose Sheraton Palo Alto because of their great customer service. The price is not bad either compare to other hotels in Palo Alto.

The best thing about the whole experience was Kristina Tobin in Catering. She was awesome through the entire planning and the actual day of our wedding. I thought I was the "organize bride" but on the day of the wedding I made a stupid mistake. I didn't write the table numbers on each of the place cards I printed. I let her know to ask one of my aunts to tell people where they can be seated. Instead, she made it easy for all us by printing out the seating arrangement that I sent her when we were planning. She printed it in a nice paper and put it in the entrance so guest can check their names off that paper. Who can top that? I didn't ask her to do all that but she did.

All we can stay is this is a five star hotel!

Astrid Sent on 08/01/2010

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Our July wedding reception at the Westin Palo Alto was perfect! We cannot express how happy we were with everyone at the hotel and the service. Starting with Kristina Tobin, who was one of the kindest, most helpful catering managers we worked with. One of the reasons we chose this venue was because of her great service! We were planning our wedding reception from Florida and were in contact with Kristina through phone and email up to 2 months before the wedding when we were finally able to meet in person. Through this time Kristina guided us through the booking process by informing us of every detail and proving pictures of center pieces, room designs, etc. until we could see the reception room in person. We had a small wedding (45 people) in the Sienna Carrera room. The room fits 60 people with a dance floor and it was a perfect size for our reception.

The package we chose was the Luna dinner package and included a great size meal (3 options w/ veggi included), center pieces, and much more. Kristina was very flexible with our requests! Its more than what we expected for the price when compared to other locations in palo alto that did not provide as great service or options.

The staff at the hotel provided us with great service as well. Kristin helped us with separating room blocks for our guests at a great price. Our guests were very happy with their rooms and the service as well. Everyone from the check-in counter to the to the bell boy to the waiters at the reception were wonderful!

Melissa Sent on 06/04/2009

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

"I had my wedding there 2 years ago and it went off perfectly without a stitch! Elisheva, the Catering Manager, is a God send! She did a fantastic job making sure that everything was beautiful, perfect, and to my exact specifications. Honestly, I have loads of friends getting married that are paying SO much money for a beautiful reception...but I had a reception SO beautiful and fabulous that my family still call it the "fun" wedding! AND- I didn't have to pay nearly as much for the glamour as my friends, which means my money could go to more things! At the reception, the Night Catering Manager and all the staff made sure that everything went as planned, all while making sure I always had a glass of champagne to toast with! It went so smoothly, that the next thing I knew, it was over, everyone was smiling, and I has NOT 1 second of panic or stress...all because of Elisheva's skills, the Sheraton's commitment to my wedding and our service, and the beautiful ambiance of their ball room and koi pond! I would, and DO, recommend the Sheraton Palo Alto to anyone I know if you want to have a fabulous wedding that you will remember for the rest of your life, and still have some money left over for the honeymoon

Jeane Sent on 03/18/2009

5 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

We chose the Sheraton because the Justine's Ballroom is a large and nice space (especially with the new updates), they gave us an amazing room rate for our guests, their nicest package really included a lot of things that made our lives easier and the catering managers at the Sheraton (we worked primarily with Elisheva) were unbelievably helpful. They were so kind during our initial visit, had great recommendations and referrals and were super flexible on a variety of issues. We used their referrals for our florist, DJ, photographer, hair and makeup and we were so happy with them all. Elisheva had plenty of ideas to make the space as nice as we wanted it to be. Our cake came with the package (A Piece of Cake Bakery) and it looked great, although it was a simple design, and was SO GOOD! I was blown away at the tasting. I haven't eaten many wedding cakes that actually tasted great. Elisheva wasn't pushy about upgrading linens, etc. but had great input when asked. Best of all, the catering included in our package was FANTASTIC! They were flexible about our small substitutions, including in the bar. It was creative and served as it was supposed to be ... hot and delicious.

In sum, we wanted an elegant but also fun space for our mixed crowd and everything came together wonderfully. We were planning our wedding from across the country and only made it to the Bay twice in the 10 months leading up, but I was never worried about how it would all come together because I was fully confident that they were invested in our event. Our vendors (regulars to the Sheraton) all went above and beyond what we were paying them for to make it a wonderful event. The entire staff at the Sheraton were on top of every detail (at least what I noticed in my wedded bliss or heard about later) and it was everything we hoped for. And I have been to many, many weddings.

Angela Sent on 03/10/2016

4.9 out of 5 rating

Quality of service
5 out of 5 rating
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4.5 out of 5 rating
Professionalism
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating

We had our wedding reception at Sheraton. And it was great ! Everyone loved the food, the sea bass and steak were amazing. Ms.Kristina Tobin was awesome and great help. She helped us arrange everything, setting up the reception, providing accommodation for guests, and coordinating with all vendors. And she made sure everything went well. All staff, reception and banquet team, were awesome too. They were very nice and helped us a lot. They helped us freeze our cake topper, move gifts, and in all aspects we needed. Sheraton's wedding package provides a lot at competitive price. We got a complimentary room to get ready and one to stay after the reception. We didn't think we can have our special day so perfect at the cost we incurred in silicon valley. Thanks a lot to all Sheraton staff especially Kristina!

User933934 Sent on 09/14/2012

4.8 out of 5 rating

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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating

Kristina Tobin, the banquet manager was our "Go to gal." I almost cried thinking we couldn't afford this venue but Kristina really worked with us. Venue is beautiful, food was great, rooms were spacious and clean, service was excellent. I still can't believe I was able to have my wedding here.

Oi-Yan Sent on 04/06/2012

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating
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5 out of 5 rating

This is a review of our experience of having our wedding cocktails & dinner reception at the Sheraton Palo Alto, and working with Kristina Tobin as our wedding coordinator.

We were looking for an indoor venue that was close to our wedding ceremony at the Memorial Church, and we found many positive reviews on Yelp about the Sheraton and specially about Kristina, so we decided to check it out.

From the mome nt we met Kristina, we know that if we had our reception there, it would be in good hands. She was friendly, easy to work with, organized, and extremely professional. All the positive comments about her that I read were true!! She answered all of our questions thoroughly and made some great recommendations. One of the main reason that we chose the Sheraton was because of Kristina.

I enjoyed working with Kristina because she listened to all of our concerns and addressed everything appropriately. During the sales phase, she quoted us the total costs - including gratuity and taxes - so we could have an accurate estimate of the total costs of the reception. During the planning phase, she worked with us on the dinner menu, other vendors, and the reception agenda. Between my husband and I, we sent many emails to Kristina, and she promptly responded to all of our emails. And on the day of the wedding, she decorated the room accordingly and everything when smoothly as planned (as I knew it would under her management). In addition, she was able to secure a room for us at the Westin, and we arrived to find chocolate covered strawberries and champagne waiting for us in our suite!

One last note is that I was able to use a conference room to get ready in the morning, and we also used a banquet room at the Westin to take some photos in the morning because it was raining outside. Everything turned out well and it was very nice of the hotel to be so accommodating to us. I am so glad to have a "plan B" since having a wedding in March was unpredictable weather-wise.

In summary, we had a wonderful experience at the Sheraton and working with Kristina. Our guests had a great time, and everything worked beautifully. It truly made our day less stressful and more enjoying knowing that we were in good hands at the Sheraton.

Additional details: We selected the "Willow" package. Our main courses included the Hawaiian Sea Bass and the Beef Tenderloin. I thought the food at the reception turned out better than when we did the tasting (before we signed the contract). We were not able to sample the food at the cocktail hour, but everything turned out well. We selected the crab cakes, coconut shrimp, and cheese plate during the cocktail hour. We selected the cake from Satura, which turned out to be excellent! (Our guest had the most comments about our cake.) One of the main concern that I had was having an open bar (because I know friends who went over budget by 10K because of an open bar), but everything worked out just fine and we were even under budget in our estimate. Since most of my guests were from out of town, we negotiated group rates at the Sheraton and at the Westin. Our friends thought spending the extra $ was well worth the cost.

Brian Sent on 09/30/2011

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating
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5 out of 5 rating

We wrote a very extensive review on yelp. The bottom line is, the top package is well worth it, you will have a very nice event. Kristina Tobin their catering manager is very thorough, professional and pleasant. We didn't have a wedding planner and I think it was fine because we had her covering most of it. The food services were outstanding and we were absolutely thrilled with our reception. Kristina really worked hard to be sure all of our questions were answered, and the the event was exactly how we wanted it to be- she definitely works with you and not against you, which I could see many places where she could have said no to an idea or question but instead made it work. I only took one notch off of value because I can't say we got an amazing bargain, but by no means do I think we overpaid. It was appropriately priced.

Lily Sent on 06/22/2011

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating
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5 out of 5 rating

This review has been long over due. I got married last year and had our reception at The Sheraton Palo Alto Hotel. Our reception turned out beautiful and everything was set to perfection. Kristina Tobin, the catering manager, is the sweetest and kindest person with a warm heart. She is also very professional and a joy to work with during the entire planning process. She is very flexible and will work with you to help you get what you want for your big day. This was a destination wedding for me, so having Kristina Tobin on my side helped to ease some of the stress. I knew she would make sure everything went smoothly and according to schedule, which it did! Thank you Kristina for being so awesome at what you do and for being you :).

Christine Sent on 05/19/2009

4.8 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating
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5 out of 5 rating

We had the perfect wedding reception at the Sheraton Palo Alto! We loved the resort style hotel setting; it was perfect for our wedding-many of our friends and family travelled from all over the country and world and truly made a vacation out of the trip. We love the koi pond area of the hotel; it was a great back drop for our photos.
Elisheva our coordinator was fabulous! She was detail-oriented, organized, courteous and followed through perfectly with everything we discussed. The food was fabulous, and the Sheraton was very accomodating with adjustments that we suggested to the menu.
Our banquet captain and waitstaff for our actual reception were amazing. They were very attentive and we were pleased that 2 bars were opened throughout the evening. Everything worked out perfectly.
In addition, we were very happy to have utilized the Westin next door for our brunch the morning after, the staff members at the Westin were also superb!
I highly recommend the Sheraton Palo Alto for the perfect Bay Area wedding venue!

Bobbie Sent on 01/19/2012

4.6 out of 5 rating

Quality of service
4.5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating
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4.5 out of 5 rating

After looking for the perfect place to have our reception we finally had found the look that we wanted and were so happy to have a wonderful coordinator as well. Kristina Tobin is always willing to work with you on your needs an wants. She was always checking in with us to make sure that we had what we wanted or if we needed help finding vendors. The reception facilities were just what I had hoped for and the banquet staff was wonderful too. We are so happy with our choice.

Christina Sent on 08/03/2010

4.6 out of 5 rating

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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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3 out of 5 rating

We recently had our wedding reception at
the Sheraton Palo Alto Hotel in the Justine
Ballroom.

When searching for a venue we wanted
beauty, elegance, good food, a friendly staff.
The Sheraton was able to deliver. I was impressed with the staff's organization.

The best part of the planning process
was working with the Catering Director Kristina Tobin.
She is experienced, warm, and an excellent representative
for the Westin & Sheraton Palo Alto.

We had a few last minute changes and Kristina
was so helpful amidst the excitement. Kristina
was also able to recommend a large suite that I stayed
in the night before that was comfortable for my bridal
party to get ready in the day of.

The Sheraton was a preferred venue for many of our
vendors. We had a family member make our cake and
flower arrangements and they were wonderful in accomodating
us and packing up our extra cake and meals as well.

Our guest loved the atmosphere and friendly staff.
They were also very pleased with the accomodations.

We had our dream wedding and are thrilled that we chose Sheraton Palo Alto.

Renee Sent on 03/22/2009

4.5 out of 5 rating

Quality of service
4.5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
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4 out of 5 rating
Flexibility
4 out of 5 rating

We decided to check out the Sheraton Palo Alto for our reception venue because it was in a perfect location. When I went to have my first meeting with Kristina , I was instantly excited. We went over the basics and she gave me the information I was looking for. Best of all, she had a great personality and I felt really good about potentially working with her. When she showed me the Cypress Ballroom, it was basically a done deal. I loved the room and she was very open to my ideas and answered all my questions (all one thousand of them). We decided to go with the Sheraton because they were affordable and willing to work with us on things. Also, Kristina was amazing and I felt really good about working with her. She was very enthusiastic about everything so I knew she genuinely wanted the event to be perfect. Over the next several months, Kristina was very responsive to my questions/requests and was well-organized so I knew I was in good hands.

The reception went very smoothly and everyone complimented on how lovely everything was. We were a little worried about the waitstaff being able to serve 160 guests as quickly as possible and they did! We were very impressed with the service and the food turned out great. All in all, it was a lovely evening and everything went smoothly. I would definitely recommend the Sheraton Palo Alto as a reception site. Kristina was very professional and a pleasure to work with. I also worked with Elisheva Basseri, who was great. Great experience.

Olivia Sent on 03/22/2009

4.5 out of 5 rating

Quality of service
4.5 out of 5 rating
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4.5 out of 5 rating
Professionalism
4.5 out of 5 rating
Value
4.5 out of 5 rating
Flexibility
4.5 out of 5 rating

Ask for Elisheva Basseri and she will take care of you. She guided us along the whole way and helped us with and any questions and concerns we had. The Sheraton Palo Alto is a great place to have a low stress wedding. The food is above and beyond! I had over 200 guests and each plate was handled with detail. Would definitely recommend to anyone.

Katrin Sent on 03/25/2009

4.3 out of 5 rating

Quality of service
4 out of 5 rating
Average response time
5 out of 5 rating
Professionalism
5 out of 5 rating
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3 out of 5 rating
Flexibility
4.5 out of 5 rating

Our wedding reception was at the Westin of Palo Alto. The events coordinator (Elisheva Basseri) was fantastic. We planned our wedding and reception from long distance and she was very helpful. When we did have the opportunity to meet with her she was well prepared with the information she was presenting to us. Including contract drafts, sample menus, fabric swatches, room layout examples etc. She was very flexible and willing to tailor the packages to provide what we wanted and what fit our budget. The food was very presentable but lacked some in the taste department. Elisheva was able to get a honeymoon suite for us that was above expectations (double headed shower, jetted tub, sitting area, wine and fresh fruit basket). Only complaint with that was house keeping showed up at 8am. Overall, great experience. Ask for Elisheva!

An-Chia Sent on 07/04/2008

4 out of 5 rating

Quality of service
5 out of 5 rating
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5 out of 5 rating
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5 out of 5 rating
Value
2.5 out of 5 rating
Flexibility
2.5 out of 5 rating

Service attitude is definitely the best thing about this place, and that is true for the entire hotel staff, I have never been to a hotel that had so many nice people from the valet parking person all the way up to the managers. They were so nice and responsive compared to all the other millions of venues that I contacted before. But this place is pricey as usual from a hotel.

Anne Sent on 05/25/2008

4 out of 5 rating

Quality of service
3 out of 5 rating
Average response time
4 out of 5 rating
Professionalism
4 out of 5 rating
Value
4 out of 5 rating
Flexibility
5 out of 5 rating

With only a month to plan my special day (it was an impromptu- but CRAZY- decision), I was obviously left with very few options for a reception venue for our June wedding. The staff was wonderful and extremely helpful not only on our wedding day, but in the days leading up to it. The staff was very understanding when it came to our strict budget and worked with us to keep it manageable. We went for an open bar-- which the guests very much enjoyed-- for which we had allotted a certain amount of money. After the event, it was SURPRISING to us that they had tried to charge us extra money! Allegedly for extra guests (which was difficult to disprove), I suppose. I was upset about this at the time, but in the 2 years that have passed, I've forgotten the details surrounding that incident. My one advice is to make sure someone in your family is somewhat keeping tabs on who shows up to the reception-- that way your reception venue can't easily cheat (?) you of some extra money.

The Sheraton Palo Alto Hotel Reviews

Reviews

The Sheraton Palo Alto Hotel