The Sand Lady from Royal Travel Reviews

The Sand Lady from Royal Travel

Maryville, TN

4.9 out of 5 rating, 58 reviews

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4.9 out of 5 rating

4.9

Excellent

58 reviews

Recommended by 97% of couples

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4.9 out of 5 rating
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4.9 out of 5 rating
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Value
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Emily Sent on 07/24/2020

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Customer Service

We booked our honeymoon through this company and recently had to change the dates of the honeymoon due to COVID (no one is surprised by that! haha!). Prior to us needing to make the change, I had been very pleased and everything had gone smoothly, so much so that I recommended our agent to my future sister in law who is getting married 6 months after us. There were a few frustrating events, some probably a misunderstanding and some due to me not being available 24/7 for calls and plan changes due to the nature of my job, but I was frustrated with how some things were handled. The following day, Robbie, one of the owners of this company contacted me and was so helpful. She was able to make the changes that we were requesting, and apologized multiple times for how things had unfolded. She went above and beyond to make sure our needs were met and to make sure that our honeymoon will be a trip of a lifetime that we will never forget! I cannot say enough good things about the excellent customer service she provided and because of her I will recommend her company to anyone who needs a travel planner. If all companies were ran this way, the world would be a much better place! Her one phone call changed my whole perspective on the situation and I cannot wait for the honeymoon and to use her again in the future! As someone who works in a field where I have to make first impressions often, I am a firm believer in the phrase "you only have one chance to make a good first impression" and she has certainly made a good and lasting one! Thanks again Robbie for your kindness and excellent customer service.
Katie Sent on 04/01/2019

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Royal Travel Destination Wedding

When we started the wedding planning process, we were overwhelmed to say the least. We knew we wanted a destination wedding, and we were very fortunate to have met Robbie. Together, she helped us pick Sandals Ochi and a sunset wedding. She not only planned our wedding and honeymoon, but she also dealt with nearly 30 guests. This was quite the chore. We did not have to worry with flowers, pictures, or any of the other details that often times puts a damper on the most exciting time in a couple's lives. She took care of all of it! Robbie is very responsive, proactive, and has the knowledge and experience to back it up. We will be using her in the future for our vacations, and I would suggest anyone who is planning on having a destination wedding to go through her service. Thank you, Robbie. You made our special day perfect.

Zac and Katie
Rachael Sent on 04/02/2018

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Toni was amazing!!! She made it so i had no stress at all regarding the honeymoon and planning it!! She was extremely informative of all the locations and helped us pick which location would be the perfect fit for us, and it was!!! Any time i had a question she got right back to me! We just got back from Sandals MoBay and it was the most wonderful trip we have ever been on!! Toni made it so easy so we were able to enjoy it even more and not stress about anything!
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Jordan Sent on 12/14/2017

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If you are looking for a truly wonderful and memorable experience for you honeymoon, you will not go wrong with a sandals experience. Everyday since we got home either my wife or myself have said "can we just go back to Jamaica?"
Casey Sent on 12/05/2017

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Robbie was a blessing to have during the months leading up to the wedding. After helping us make a decision on which sandals resort with her knowledge and expertise, she handled everything making us feel feel at ease. We were filled with excitetment leading up to the trip and we were not let down during our stay! We wouldn’t of had the experience we did if Robbie wouldn’t have been assisting us along the way!
Beka Sent on 12/05/2017

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Robbie was so fantastic during the whole process. She made sure to help us find the best place for our wants and price needs. We absolutely loved her recommendation and she made sure to make our trip seamless. We were fully prepared for everything and wasn’t surprised by anything once we got to the country. I will always use her for any of my trips to the Caribbean!
Courtney Sent on 11/01/2017

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We had a WONDERFUL experience planning our honeymoon with the Sand Lady this year. We knew we wanted to go to a Sandals Resort, but were overwhelmed with the options. Robbie sat down with us to discuss activities that we wanted to have available on our trip and helped us find the perfect location. She gave us TONS of tips and tricks to making the most of the trip. Would HIGHLY recommend. Loved her and the Sandal's experience so much that we've already booked our next trip!
Mindy Sent on 12/23/2016

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Tara made the experience of booking our honeymoon simple and enjoyable. Highly recommend using the Sand Lady :)
Trina Sent on 12/02/2016

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You can't go wrong booking with Tara Meadows The Sand Lady. I met Tara in David's Bridal just a few months before my wedding day. My now husband and I met her together a week or so later. When we met with Tara, she explained everything we needed to do to enjoy a fabulous all-expenses included resort honeymoon in Ochi Rios Jamaica. We waited until the day before our departure to actually book. Tara was patient, professional resourceful and extremely diligent in getting us there according to our wishes. Shortly after our arrival at the resort, Tara called to ensure we got there as planned. The resort was everything we wished for, romantic, lively, nice clean accommodations with tons of activities, plenty of drink options, good food and nice, kind, attentive resort employees. We were treated like royalty.
Nick Sent on 12/01/2016

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Robbie was absolutely wonderful in helping us plan our honeymoon. When unforeseen problems did arise, Robbie took care of us. We will be using Robbie for all of our getaways in the future. Thank you Robbie!!!
User2885584 Sent on 11/30/2016

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She was very knowledge and helpful when choosing our honeymoon. She is available to answer any and all questions we have. Tara is very professional and honest. So thankful to have her to help us through our dream vacation.
Johnny Sent on 11/30/2016

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Takes all the pain out of booking your honeymoon, or any other special occasion that you might have. She takes care of everything. All you have to do is pay the bill. Great service and follow up.
Hannah Sent on 11/30/2016

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Tara has been such a pleasure to work with and has helped us so much with planning for our honeymoon. She will help you find the best destination and the very best room for your stay at any resort. We are actually having her plan ANOTHER trip back to Montego Bay in Jamaica. She is now going to be our trip planner every time we take a vacation. We love Sandals & our awesome Sand Lady!
User2417422 Sent on 11/09/2015

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I really enjoyed working with Robbie to plan the perfect Honeymoon. She helped us find the best flights and compared prices for different airports and airlines. She also helped us plan the best experience possible at a Sandals resort based on our interests and activities we would enjoy. We had a great time and can't wait to plan another trip!!
Aleesa Sent on 11/01/2015

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Ruth Ann was such a valuable asset to planning our honeymoon! It was so nice to have someone else worry about all the details and planning for once. :) We had a great time, and will definitely use her for our next Sandals adventure!
Sara Sent on 10/29/2015

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We used The Sand Lady to book our honeymoon. She just makes the process so much easier. We haven't actually went yet but I will update when we do. I had looked into booking sandals online myself. It would have been do able but we didn't know where we wanted to go or anything. So we decided to have Robbie (the sand lady) help us out. I VERY much suggest that even if you know where you want to go you contact her because she makes the process 100x easier. She took care of everything for us and is still going to continue to help us until our honeymoon is over. SHE IS AWESOME
Jessica Sent on 10/28/2015

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Ruth Ann was very personable and fun to work with when planning our honeymoon. She was knowledgeable on many Sandals resorts and that advice was helpful when narrowing down our destination. We feel that her help to plan the trip was what made it such a perfect fit for our wants and needs.
Our only hiccup was that there was some confusion on our departing flight the first day. We aren't sure if the times were maybe EST instead of CST but we were at the airport much earlier than necessary. It was to our advantage though and we grabbed some breakfast before hitting the runway.
User2396134 Sent on 10/28/2015

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Tara (The Sand Lady) was a tremendous help. She took the time to ask us about our interest so she could suggest the perfect Sandals location and room just for us. With our package, we enjoyed a free couples massage and a private escort to the airport. When we booked originally, the room we really wanted was not available but it opened up about a month before our honeymoon and Tara moved us to the room with no issues. She booked our flights so that we would arrive at location just in time for check-in and leave right at check-out so no time was wasted. She helped us plan our perfect honeymoon completely stress free.
User2395681 Sent on 10/28/2015

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Great to work with! Booked our honeymoon with no stress!
Gerina Sent on 12/31/2014

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Planning our honeymoon was extremely easy and stress-free thanks to The Sand Lady. Whether you’re looking for pure relaxation or for non-stop action, Robbie’s extensive knowledge of each location will help guide you to your best fit while staying within your budget. We plan to book future trips through her and highly recommend the same to others!
Carol Sent on 12/20/2014

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My daughter and I have travel to Jamaica twice together. We've tried to pick the sandals resort we like best but they were both perfect! My daughter is my best friend, my rock she keeps me laughing! By the end of both trips everyone staff and visitors new who we were:-) you think of sanals resorts for lovers only but I'm telling you push friends the memories I've made with my girl are priceless and I can't wait for our next trip together!
Jr Sent on 12/19/2014

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Robbie was a GREAT help in our Honeymoon planning! She is so knowledgeable of so many different destinations and really helped us plan the ULTIMATE honeymoon for a great deal. Any future vacations will be planned by The Sand Lady!
Anthony Sent on 12/19/2014

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They took care of everything and answered all of our questions. We will definitely use them again.
Samantha Sent on 12/19/2014

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Robbie is wonderful to deal with. Our honeymoon to Ocho Rios, Jamaica was amazing. She handled all of our questions with ease. She is very knowledgeable about all the Sandals resorts and you can trust her to help you make the right decision on which one to go to.
James Sent on 12/19/2014

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Booked out honeymoon with them and everything went flawlessly. Even had breakfast in bed first morning set up for us
Lindsey Sent on 12/17/2014

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I was so grateful for "The Sand Lady". All I had to do was email or call her with what I was wanting for my Wedding/honeymoon and she not only made it happen, but also gave me suggestions on where to save money or what would be the best option. She made my wedding the most stress-free event, which is exactly what I was looking for. Can't wait to use her services again for anniversary trips!
Alice Sent on 12/17/2014

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The services provided by The Sand Lady (Robbie Phillips) were excellent. She was always available for questions, even when we called her from St. Lucia. She took all the work out of planning our trip and prepared us for anything that might come up when we arrived. She also went over the wedding details with me before we got to St. Lucia and met with our wedding planner. We will definitely be planning our next Sandal's vacation with The Sand Lady, and will recommend her to our friends and family.
Kristen Sent on 12/17/2014

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Kali was a huge help in research and recommendations on which resort we would like best. The resort she sent us to was perfect for the type of honeymoon we were looking for, and everything went smoothly from start to finish. It was such a huge relief to have a professional take care of this very important trip in the midst of so many wedding details!
Jessica Sent on 12/16/2014

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Speaking with Robbie she was very helpful in planning our honeymoon she made everything very simple and easy highly recommend the sandals vacation. We were treated like kings and queens
Rod Sent on 12/16/2014

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Excellent people, travel agent, venue and food. They make each person feel special. The wedding was excellent and comfortable. We felt at ease from the start. I would recommend it to everyone!
Abby Sent on 02/03/2014

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Kali was incredible! After our airline stranded us in Miami for 2 days (which was at the fault of the airlines, not the passengers!) Kali was incredible! She was able to work with our Sandals resort to extend our stay (we were lucky enough to have extra vacation days to take) and they accomidated us with no extra fuss or charges. After the way our honeymoon started, I felt unbelievably lucky that we had Kali in our corner! We had an amazing time in St. Lucia, and thanks to Kali for her reccomendations once we finally got on to the resort it was a blissfull honeymoone! Can not say enough good things about the service she provided us and the comfort in knowing someone was looking out for us. Thanks for all that you did for us Kali!
Jill Sent on 12/26/2013

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Robbie was wonderful. She gave us details of all the places and helped us find which Sandals resort best fit our needs! She is very knowledgeable about all the resorts and services that each resort provides.
User1482789 Sent on 12/25/2013

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The Sandals Lady worked with us to create the perfect honeymoon for us! No complaints!
User1482309 Sent on 12/24/2013

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Robbie was very helpful with planning our destination wedding. She answered all of our questions and made the entire process stress-free.
User1249371 Sent on 07/19/2013

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Robbie was extremely helpful when we were planning our honeymoon. She took care of all of the details and made sure all of our questions were answered months before our big trip! We originally wanted to go to Antigua but found out a couple of months before our wedding that the airline we were using no longer flew there. Fortunately, Robbie was there to help us find another resort and did all of it at no cost to us. Something that could/should have been very stressful for us seemed so easy and convenient to do.
Madeline Sent on 05/02/2013

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I highly recommend The Sandals Lady to take care of your Honeymoon desires! Even when there was trouble, she came through and provided us with an amazing upgrade! We had such an amazing visit to Sandals Negril! We would recommend this resort to anyone and The Sandals Lady is the one who can get you there!
Kimberly Sent on 04/30/2013

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Robby was very helpful. And I would not go any other way but a Sandals resort. Amazing time for our Honeymoon!
Ethan Sent on 11/15/2012

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Robbie @ the Sandals Lady was more responsive than anyone I have ever met in the service industry. The longest I can recall having to wait for a response from Robbie was maybe 8 hours, which was overnight!

Her knowledge of the properties and services provided was comprehensive. Any minute detail we asked, Robbie had an answer, or was able to dig one up for us.

Robbie offers truly professional service, where every detail is attended to on your behalf. Once you start the booking process with Robbie, you can pretty much kick your feet up and wait for your departure date. She handles every detail for you, at no cost to the customer. All of her services are included in the Sandals package price. It was extremely helpful to have such a knowledgable and helpful liason.

After our honeymoon, Robbie has assisted us with booking future trips, and has even been able to find discounts available to us above and beyond what the resort offered directly. The value of her service is directly felt by the customer.
User1000651 Sent on 11/02/2012

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pleasure to work with, took all the stress away of finding the right sandals match with ease
Ashley Sent on 05/02/2012

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She was awesome to work with and helped us find the perfect romantic honeymoon that fit our budget. We will definitely be using her for future vacations.
John Sent on 01/27/2012

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Robbie did such a great job planning our wedding/honeymoon! Without her helping us plan our trip and making sure everything went as planned it would not have been the same. Robbie was always available when we needed her before and during our trip! She went above and beyond for us! A big thing to me that was when i had a question about something she always had the answer or found out the answer that day! That meant a lot to me! I can 100% say that for now on when me and my wife plan a trip no matter where it is we will always go thru Robbie!
Abby Sent on 01/04/2012

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I highly recommend Royal Travel when booking your honeymoon. We knew we wanted to go to an all-inclusive resort but had no idea where to begin making decisions about our honeymoon; there were so many choices! Robbie was so helpful!! We simply told her the type of place we would like to go, amenities that were a must, and our price point and Royal Travel did the rest! We had an incredible time at Sandals Negril and cannot wait to travel to another Sandals!
Jaquelyn Sent on 12/07/2011

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Robbie was AMAZING helping us plan our vacation! She was so easy to work with and we could call her anytime and she had the answers! My husband and I had a great experience with Robbie, Royal Travel, and Sandals Negril! We will definitely be using her services again!
Hunter Sent on 12/02/2011

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Did a very good job of taking care of all our travel plans for the honeymoon.
Matthew Sent on 11/28/2011

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Easy to work with, provided us with great feedback on different honeymoon locations and options, and gave us the best price possible.
Josh Sent on 11/23/2011

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I could not have asked for a better experience! As long as Robbie is in the business, I do not ever intend to work with any other travel agent. Extremely helpful, knowledgeable, and friendly!
Stacy Sent on 11/18/2011

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We had a wonderful trip! It was so nice to have all of the booking taken care of for us!
Krystal Sent on 11/17/2011

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Mike and Robbie were wonderful to deal with while planning our honeymoon. They took everything we wanted and the budget we had to work with and sent us on a fabulous experience
Rusty Sent on 11/15/2011

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Robbie at Royal Travel was great. I can't say enough about her helpfulness and knowledge about vacation/honeymoon destinations, especially Sandal's. Royal Travel is big enough to provide exceptional service, yet small enough to give each customer personalized service. Robbie and her husband have visited a lot of destinations, which enable them to give first hand knowledge of many popular places. I shopped around and found the value on Sandal's to be second to none at Royal Travel.
I have booked approximately 5-6 vacations (cruises and Sandal's) at Royal Travel and have never been let down.
Brandon Sent on 11/15/2011

5 out of 5 rating
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Great service. Went above and beyond to make our honeymoon special.
7F0871085Cb3A34C4B02428E49B07Cd77E0231F4 Sent on 12/12/2016

4.9 out of 5 rating
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  5 out of 5 rating
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I have never used any sort of travel agent. This was the easiest way of planning our honeymoon and I would totally do it again in the future, honeymoon or not.
User1156861 Sent on 05/08/2013

4.9 out of 5 rating
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  5 out of 5 rating
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Robbie was amazing! She was very informative, and selected the perfect Sandals resort for us! She gave us all the information before we left and was able to answer all our questions. She definitely took away all the stress from planning a trip! We had a great honeymoon!
Patricia Sent on 10/27/2015

4.8 out of 5 rating
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  4.5 out of 5 rating
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Robbie knew exactly what resort was perfect for our wedding and honeymoon. She took care of everything. It was so easy and stress free.
Meagan Sent on 12/19/2014

4.8 out of 5 rating
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  5 out of 5 rating
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  4 out of 5 rating
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We booked our honeymoon through the Sand Lady, and it was truly amazing!
Kristen Sent on 01/14/2014

4.6 out of 5 rating
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  4 out of 5 rating
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Absolutely an amazing experience. Kali was GREAT with booking our vacation and was extremely helpful in making a decision about which sandals resort to go to. I have already refered a few people to her, I even recieved some credits for booking with her! We were able to take advantage of a FREE couples massage. It was great. Thank you sand lady! (only reason not all 5 stars, was getting the honeymoon over New Years week was extremely expensive, and we had to choose to take the next week as our honeymoon, but that wasn't Kali's fault.)
Taylor Sent on 11/15/2011

4.6 out of 5 rating
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  4.5 out of 5 rating
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  4 out of 5 rating
If any problems arise, whether it is a monday night or a sunday morning. They are GREAT about checking their voicemail and call you promptly, no matter what. They are so dependable and make sure you are taken care of completely!
Whitney Sent on 06/26/2015

2.1 out of 5 rating
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I have used Robbie multiple times and never had any problems, after booking our lastest trip her response to everything is to call royal caribbean, I use a travel agent for a reason not to have to call royal caribbean everytime I have a question. Robbie was not interested in helping book our flights or adding transfers from the airport. We spent 30 minutes on the phone with royal caribbean when trying to add transports in the past Robbie had it done in minutes. I must say I was very disappointed with her help on this trip, I will be going elsewhere to book our next trip.
Rachel Sent on 10/14/2016

1.9 out of 5 rating
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I spoke with Robbie for a little bit and she seemed less than interested in booking my honeymoon. She was inflexible with me via email and didn't offer an in-person consultation. When I asked if she could speak over the weekend she made it seem like I was taking time away from her. When I finally decided to not go any further with her she sent a terse email reply, "That's fine". I'm sure there are better agents out there who are excited to help me.

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