The Hermitage Hotel Reviews
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5.0 Fantastic
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50 reviews
99% recommend it
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Quality of service 5 out of 5 rating
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Average response time 4.9 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4.9 out of 5 rating
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Flexibility 5 out of 5 rating
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Sarah R. Sent on 05/11/20215 out of 5 rating
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Spectacular Wedding Venue
I do not typically review services, however, the outstand level of service provided by the Hermitage Hotel was not typical.
The venue itself is breathtakingly beautiful and the service of all personnel associated with the hotel cannot be matched. The sales associate we interacted with, Erica Brand, was knowledgeable, friendly, accommodating, punctual, and honest. We were genuinely excited to participate in any meeting involving the hotel, because of the level of hospitality and professionalism we received from staff. She transcended the role of salesperson and attained our gratitude and friendship.
Our ceremony was executed exactly as we envisioned. The cake was a work of art and our meals were exquisitely plated. Every food item was greater than the sum of its parts, culminating in an enchanting eating experience, which was the talk of our family circle for months. The drinks were expertly crafted and wine was divine.
The rooms were clean, opulent, and comfortable. Polite and attentive, the bellmen and valets always carried themselves professionally, as well as, all the front desk personnel.
In summation, if you would like to ruin every other event and hotel experience, because nothing else will ever compare, stay or play at the Hermitage Hotel.I do not typically review services, however, the outstand level of service provided by the Hermitage Hotel was not typical.
The venue itself is breathtakingly beautiful and the service of all personnel associated with the hotel cannot be matched. The sales associate we interacted with, Erica Brand, was knowledgeable, friendly, accommodating, punctual, and honest. We were genuinely excited to participate in any meeting involving the hotel, because of the level of hospitality and professionalism we received from staff. She transcended the role of salesperson and attained our gratitude and friendship.
Our ceremony was executed exactly as we envisioned. The cake was a work of art and our meals were exquisitely plated. Every food item was greater than the sum of its parts, culminating in an enchanting eating experience, which was the talk of our family circle for months. The drinks were expertly crafted and wine was divine.
The rooms were clean, opulent, and comfortable. Polite and attentive, the bellmen and valets always carried themselves professionally, as well as, all the front desk personnel.
In summation, if you would like to ruin every other event and hotel experience, because nothing else will ever compare, stay or play at the Hermitage Hotel. -
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Alexandra P. Sent on 04/13/20205 out of 5 rating
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Best day ever!
We had our wedding reception here and everything was so organized and perfectly executed! The hotel is beautiful, the food is fantastic, and the staff is very attentive! You need minimal decorations for a reception here because the lobby and ballroom are already so beautiful.We had our wedding reception here and everything was so organized and perfectly executed! The hotel is beautiful, the food is fantastic, and the staff is very attentive! You need minimal decorations for a reception here because the lobby and ballroom are already so beautiful. -
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Rebecca Sent on 09/11/20195 out of 5 rating
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Magical Elopement
My husband and I chose the elopement package at the Hermitage and we are so glad we did! The staff is wonderful, truly professional, kind, and attentive. They treated us like royalty! The package comes with the space for the ceremony, a cake by the hotel's pastry chef (it was DELICIOUS), bouquet and boutonniere, champaign, and officiant. We just got a photographer and someone to do my hair/makeup and showed up! We also opted to stay in the hotel, which I also highly recommend. Our ceremony was perfect, and we are so glad we chose the Hermitage! The hotel itself is beautiful and the service is unmatched.My husband and I chose the elopement package at the Hermitage and we are so glad we did! The staff is wonderful, truly professional, kind, and attentive. They treated us like royalty! The package comes with the space for the ceremony, a cake by the hotel's pastry chef (it was DELICIOUS), bouquet and boutonniere, champaign, and officiant. We just got a photographer and someone to do my hair/makeup and showed up! We also opted to stay in the hotel, which I also highly recommend. Our ceremony was perfect, and we are so glad we chose the Hermitage! The hotel itself is beautiful and the service is unmatched. -
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Amber Sent on 03/03/20195 out of 5 rating
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The Best of the Best!
The Hermitage Hotel made my wedding day dreams come true. From the moment you walk through the doors, you receive first class service. The hotel and event staff went above my expectations to make our guests feel comfortable and make our weekend celebration magical. From the choice of newspaper to the personalized stationary and complimentary champagne, the staff has thought of everything. Janelle was fantastic and made even the smallest details a top priority. She completely understood my vision and exceeded all of my expectations. We are forever grateful (and spoiled) by the relationships we made. The Hermitage Hotel will forever hold a special place in our hearts.The Hermitage Hotel made my wedding day dreams come true. From the moment you walk through the doors, you receive first class service. The hotel and event staff went above my expectations to make our guests feel comfortable and make our weekend celebration magical. From the choice of newspaper to the personalized stationary and complimentary champagne, the staff has thought of everything. Janelle was fantastic and made even the smallest details a top priority. She completely understood my vision and exceeded all of my expectations. We are forever grateful (and spoiled) by the relationships we made. The Hermitage Hotel will forever hold a special place in our hearts. -
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Theresa J. Sent on 01/03/20195 out of 5 rating
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Outstanding Venue!!
We had a small wedding (32 guests) in the Veranda where we had the ceremony on one end of the room and the reception on the other. We preferred this, but there were SO many options of how we could have set up everything! Janelle Caudill was our coordinator and she made everything so easy!! She made sure flowers, cake, bar, food and everything was set up perfectly! I highly recommend her and using this venue! It was the perfect day/ venue for our August 18th wedding!We had a small wedding (32 guests) in the Veranda where we had the ceremony on one end of the room and the reception on the other. We preferred this, but there were SO many options of how we could have set up everything! Janelle Caudill was our coordinator and she made everything so easy!! She made sure flowers, cake, bar, food and everything was set up perfectly! I highly recommend her and using this venue! It was the perfect day/ venue for our August 18th wedding! -
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Jerri Sent on 02/09/20185 out of 5 rating
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The Hermitage Hotel is a breathtakingly beautiful place for a wedding reception. We could not have been more pleased! I gave it a 5 star rating; I could have easily given ten stars! Alyssa Wenger was our wedding coordinator and she did a great job. She was eager to help in any way -she answered our questions promptly, addressed our concerns, and made helpful suggestions to make our day extra special for our family and our guests. She was a joy to work with in every way.The Hermitage Hotel is a breathtakingly beautiful place for a wedding reception. We could not have been more pleased! I gave it a 5 star rating; I could have easily given ten stars! Alyssa Wenger was our wedding coordinator and she did a great job. She was eager to help in any way -she answered our questions promptly, addressed our concerns, and made helpful suggestions to make our day extra special for our family and our guests. She was a joy to work with in every way. -
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Lisa Sent on 04/18/20185 out of 5 rating
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Alyssa Wenger and the team at the Hermitage were FANTASTIC! Though I grew up in Nashville, I since moved away and Alyssa made planning from afar a breeze. I can’t express my gratitude to her - our day would not have been the same. It was the perfect venue and nothing else in the city can compare in terms of history, social experience, food, versatility or service. A breathtaking, history rich venue that we will always cherish - and we will keep coming back. You won’t regret a second of your time there, you’ll only wish your wedding could last longer!Alyssa Wenger and the team at the Hermitage were FANTASTIC! Though I grew up in Nashville, I since moved away and Alyssa made planning from afar a breeze. I can’t express my gratitude to her - our day would not have been the same. It was the perfect venue and nothing else in the city can compare in terms of history, social experience, food, versatility or service. A breathtaking, history rich venue that we will always cherish - and we will keep coming back. You won’t regret a second of your time there, you’ll only wish your wedding could last longer! -
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Lindsay Sent on 03/12/20185 out of 5 rating
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My husband and I were thrilled with our wedding reception at The Hermitage Hotel. The entire staff was extremely attentive and paid attentive to every detail. All of my guests had a wonderful time and the setting couldn't have been more beautiful or elegant. Alyssa did an amazing job of helping me feel at ease about every step of the planning process. We made many memories that will last a lifetime and are very happy about our decision to have our reception at The Hermitage Hotel.My husband and I were thrilled with our wedding reception at The Hermitage Hotel. The entire staff was extremely attentive and paid attentive to every detail. All of my guests had a wonderful time and the setting couldn't have been more beautiful or elegant. Alyssa did an amazing job of helping me feel at ease about every step of the planning process. We made many memories that will last a lifetime and are very happy about our decision to have our reception at The Hermitage Hotel. -
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Jessica Sent on 02/08/20185 out of 5 rating
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This is the perfect place for a wedding and/or reception. The architecture is breathtaking. The colors are warm, inviting, and elegant. They have done such a great job of preserving the hotel and the integrity of the building. They take care of everything... and you just show up! The tables, tablecloths, serving staff, (delicious red-velvet) cake, food, etc.
If you decide to have your rehearsal dinner/welcome party/wedding/reception at The Hermitage Hotel... be sure that you find Alyssa Wenger! The woman is amazing, organized, helpful, clear, detailed, thorough, and excited about your wedding. She is joyful, on time, and knows how to prioritize your priorities and make it all happen the day of the wedding. She will walk you through the initial consultation and be there when you run through the bubbles/sparklers at the end of the day.
5 Stars for The Hermitage Hotel and Alyssa Wenger!!This is the perfect place for a wedding and/or reception. The architecture is breathtaking. The colors are warm, inviting, and elegant. They have done such a great job of preserving the hotel and the integrity of the building. They take care of everything... and you just show up! The tables, tablecloths, serving staff, (delicious red-velvet) cake, food, etc.
If you decide to have your rehearsal dinner/welcome party/wedding/reception at The Hermitage Hotel... be sure that you find Alyssa Wenger! The woman is amazing, organized, helpful, clear, detailed, thorough, and excited about your wedding. She is joyful, on time, and knows how to prioritize your priorities and make it all happen the day of the wedding. She will walk you through the initial consultation and be there when you run through the bubbles/sparklers at the end of the day.
5 Stars for The Hermitage Hotel and Alyssa Wenger!! -
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J Sent on 01/16/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The Hermitage Hotel is/was the perfect venue for our wedding. Not only is the hotel historical and stunningly beautiful on the outside..the inside radiates with beauty, history, hospitality, friendliness, cleanliness, "a can do attitude", and makes an amazing backdrop for making memories with friends and family. Carly Spielvogel was a rockstar for me and my fiance. She was responsive, timely, patient, kind, friendly, creative, and tailored our wedding to our preferences. We trusted her opinion and she is one of the most experienced people I've worked with in the hospitality industry. She is a person of "yes!" Her vocabulary is full of "Yes, we can do that" and "if we can't, we will find someone who can." She made excellent vendor recommendations which made planning from California a breeze! All the vendors she recommended for the wedding were affordable and did a remarkable job! Considering I didn't have a planner that I had hired, I think I struck gold with the experience of Carly and The Hermitage Team! Our guests had an easy experience booking their rooms at The Hermitage and commented on the overall service and hospitality of the staff at the hotel! They loved the rooms and it made the perfect Southern Backdrop for our Christmas Wedding! What a gorgeous venue....the big Christmas Tree in the lobby and all the garland and wreaths that adorned the place really put everyone in a festive mood and limited the amount of decorating we had to do. We also hired a piano player for the cocktail hour who played on the grand piano in the lobby--what a special treat! The deliveries and setup for the band were seamless...I honestly don't even know how they did it because no one ever had to contact me for anything day of the event! Also, the food was amazing! Our guests enjoyed the filet and salmon and the sides were so good! Our friends were so impressed that food for over 100 people could taste so fantastic!The Hermitage Hotel is/was the perfect venue for our wedding. Not only is the hotel historical and stunningly beautiful on the outside..the inside radiates with beauty, history, hospitality, friendliness, cleanliness, "a can do attitude", and makes an amazing backdrop for making memories with friends and family. Carly Spielvogel was a rockstar for me and my fiance. She was responsive, timely, patient, kind, friendly, creative, and tailored our wedding to our preferences. We trusted her opinion and she is one of the most experienced people I've worked with in the hospitality industry. She is a person of "yes!" Her vocabulary is full of "Yes, we can do that" and "if we can't, we will find someone who can." She made excellent vendor recommendations which made planning from California a breeze! All the vendors she recommended for the wedding were affordable and did a remarkable job! Considering I didn't have a planner that I had hired, I think I struck gold with the experience of Carly and The Hermitage Team! Our guests had an easy experience booking their rooms at The Hermitage and commented on the overall service and hospitality of the staff at the hotel! They loved the rooms and it made the perfect Southern Backdrop for our Christmas Wedding! What a gorgeous venue....the big Christmas Tree in the lobby and all the garland and wreaths that adorned the place really put everyone in a festive mood and limited the amount of decorating we had to do. We also hired a piano player for the cocktail hour who played on the grand piano in the lobby--what a special treat! The deliveries and setup for the band were seamless...I honestly don't even know how they did it because no one ever had to contact me for anything day of the event! Also, the food was amazing! Our guests enjoyed the filet and salmon and the sides were so good! Our friends were so impressed that food for over 100 people could taste so fantastic! -
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Ashley Sent on 07/06/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Our wedding at the Hermitage Hotel entirely exceeded all of my expectations and fulfilled every dream for our special day. The venue itself is absolutely stunning, but the service is the best I have ever seen. Every single person, from the front desk to the servers at dinner to the valets were delightful every. single. time. we interacted with them, whether it was our wedding night or just another day popping in for a meeting. The food was spectacular. Not just your average wedding food and menu, but made in-house, from scratch deliciousness, with ingredients locally sourced.
And the best for last, Christina! She was incredible! I planned the entire wedding myself without the help of a planner, but with Christina at the Hermitage, I did not worry or stress for an instant on the day of. She whipped everything into shape, and did it ever look gorgeous! There are no words for how impressed I was with her commitment throughout the planning process and, especially, the day of the wedding. She was even the person I relied on to take my veil out at the last minute when I realized I forgot to ask someone before I made my entrance into the reception.
Overall, I would give the Hermitage a million stars if I could. The culture, value, and just plain gorgeousness of the venue is worth it in itself, but with the addition of the 5-star service and staff, there is no better place in the world for a wedding! To say we were pleased would clearly be an understatement.Our wedding at the Hermitage Hotel entirely exceeded all of my expectations and fulfilled every dream for our special day. The venue itself is absolutely stunning, but the service is the best I have ever seen. Every single person, from the front desk to the servers at dinner to the valets were delightful every. single. time. we interacted with them, whether it was our wedding night or just another day popping in for a meeting. The food was spectacular. Not just your average wedding food and menu, but made in-house, from scratch deliciousness, with ingredients locally sourced.
And the best for last, Christina! She was incredible! I planned the entire wedding myself without the help of a planner, but with Christina at the Hermitage, I did not worry or stress for an instant on the day of. She whipped everything into shape, and did it ever look gorgeous! There are no words for how impressed I was with her commitment throughout the planning process and, especially, the day of the wedding. She was even the person I relied on to take my veil out at the last minute when I realized I forgot to ask someone before I made my entrance into the reception.
Overall, I would give the Hermitage a million stars if I could. The culture, value, and just plain gorgeousness of the venue is worth it in itself, but with the addition of the 5-star service and staff, there is no better place in the world for a wedding! To say we were pleased would clearly be an understatement. -
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Tara Sent on 11/23/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Erin Pangerl, the events gal I'm working with for me wedding sold me on the Hermitage Hotel. Yes, it's historic and beautiful and everything I could have wanted, but I had some other venues in mind, too. She has been a wedding planner before, so she understands what a bride wants for herself and for her guests on her wedding day. Erin talked my mom and me through a flawless vision of the day, of our guests' arrival to the hotel, of recommended decor. She worked with us to select the food and beverage to fit our vision and our budget. Yes, the Hermitage Hotel is expensive, but for the exclusive run of Nashville's most historic hotel with a professional wedding planner included, the value is tremendous.Erin Pangerl, the events gal I'm working with for me wedding sold me on the Hermitage Hotel. Yes, it's historic and beautiful and everything I could have wanted, but I had some other venues in mind, too. She has been a wedding planner before, so she understands what a bride wants for herself and for her guests on her wedding day. Erin talked my mom and me through a flawless vision of the day, of our guests' arrival to the hotel, of recommended decor. She worked with us to select the food and beverage to fit our vision and our budget. Yes, the Hermitage Hotel is expensive, but for the exclusive run of Nashville's most historic hotel with a professional wedding planner included, the value is tremendous. -
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User2337124 Sent on 09/27/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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We had the most amazing wedding at the Hermitage Hotel!!! The hotel is gorgeous - it is grand and ornate, completely stunning, breathtaking - and our guests were taken aback by the beauty of the Veranda (ceremony), Lobby (cocktail hour) and Grand Ballroom (reception). We had a few bumps in the road with the staff turnover, but in the end, the current event manager took over - Curtis - and we couldn't have asked for a better person to work with. Curtis is nice, patient, responsive and accommodating. A true pleasure to work with. We were so pleased with how everything turned out - every little detail was perfect! As for the food, our guests were blown away! We received so many compliments on the cocktail hour food, entrees, and the take-away treats! The chefs and kitchen staff were wonderful - from helping us create the perfect menu during our tasting and going out of their way to make our dessert ideas into a realty even when they weren't on the menu through delivering so well on the night of, we were beyond pleased. I would recommend the Hermitage Hotel to anyone looking for a historical, classy, special venue - we had the most amazing night of our life, and the venue had a great deal to do with that! The beauty, uniqueness and service at the Hermitage is unparalleled.We had the most amazing wedding at the Hermitage Hotel!!! The hotel is gorgeous - it is grand and ornate, completely stunning, breathtaking - and our guests were taken aback by the beauty of the Veranda (ceremony), Lobby (cocktail hour) and Grand Ballroom (reception). We had a few bumps in the road with the staff turnover, but in the end, the current event manager took over - Curtis - and we couldn't have asked for a better person to work with. Curtis is nice, patient, responsive and accommodating. A true pleasure to work with. We were so pleased with how everything turned out - every little detail was perfect! As for the food, our guests were blown away! We received so many compliments on the cocktail hour food, entrees, and the take-away treats! The chefs and kitchen staff were wonderful - from helping us create the perfect menu during our tasting and going out of their way to make our dessert ideas into a realty even when they weren't on the menu through delivering so well on the night of, we were beyond pleased. I would recommend the Hermitage Hotel to anyone looking for a historical, classy, special venue - we had the most amazing night of our life, and the venue had a great deal to do with that! The beauty, uniqueness and service at the Hermitage is unparalleled. -
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User2116993 Sent on 05/02/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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We used the Hermitage Hotel for our ceremony, cocktail hour and reception and we could not have been happier! As Tennessee's only 5-star/5-diamond hotel, the Hotel went above and beyond for our wedding. We mostly worked with Amy Parman, the special events manager, and Allie Dillon, the sales manager. Amy worked with us on details such as timeline, food and drink for our guests, setting up meals for our wedding party on the day of (breakfast, lunch), floor plans, and even provided suggestions for vendors for special lighting and transportation. She was an amazing resource and we really appreciated her professionalism and calm demeanor. With Allie, we set up the room blocks for our out-of-town guests. The service at the Hermitage Hotel was second to none and truly a great value. Rent for the Veranda, Lobby and Grand Ballroom was very reasonable, and lovely linens, chairs and dinnerware are all included at no extra cost (unless you upgrade). The Capitol Grille provides all of the catering except for your cake - the food was amaaaaazzzzing and our guests loved it. At the end of the night, somehow my husband's and my luggage ended up in our rooms, as well as the gifts we had received. We were given complementary champagne and chocolate-covered strawberries to celebrate! Everything was perfect. If you want to have a beautiful wedding at a memorable location where your guests will feel welcomed and well taken care of, work with The Hermitage Hotel!We used the Hermitage Hotel for our ceremony, cocktail hour and reception and we could not have been happier! As Tennessee's only 5-star/5-diamond hotel, the Hotel went above and beyond for our wedding. We mostly worked with Amy Parman, the special events manager, and Allie Dillon, the sales manager. Amy worked with us on details such as timeline, food and drink for our guests, setting up meals for our wedding party on the day of (breakfast, lunch), floor plans, and even provided suggestions for vendors for special lighting and transportation. She was an amazing resource and we really appreciated her professionalism and calm demeanor. With Allie, we set up the room blocks for our out-of-town guests. The service at the Hermitage Hotel was second to none and truly a great value. Rent for the Veranda, Lobby and Grand Ballroom was very reasonable, and lovely linens, chairs and dinnerware are all included at no extra cost (unless you upgrade). The Capitol Grille provides all of the catering except for your cake - the food was amaaaaazzzzing and our guests loved it. At the end of the night, somehow my husband's and my luggage ended up in our rooms, as well as the gifts we had received. We were given complementary champagne and chocolate-covered strawberries to celebrate! Everything was perfect. If you want to have a beautiful wedding at a memorable location where your guests will feel welcomed and well taken care of, work with The Hermitage Hotel! -
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User2049052 Sent on 02/23/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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The Hermitage Hotel provided a perfect evening for my daughter's wedding reception. They were extremely easy to work with in planning our event. Every last detail that we discussed was carried out perfectly. The recommendations that they made helped to make the reception perfect. My husband and I could sit back and enjoy watching our daughter and new son-in-law celebrate their marriage with family and friends. My only criticism is that ballroom did get a little warm. But, we were about at capacity for the ballroom, we had a band, and we had a lot of candle light, all which contributed to the heat. I would highly recommend The Hermitage Hotel to anyone planning a wedding and/or reception in the Nashville area. I was actually planning this from out of state, and Amy made everything so easy for me! They are the best!The Hermitage Hotel provided a perfect evening for my daughter's wedding reception. They were extremely easy to work with in planning our event. Every last detail that we discussed was carried out perfectly. The recommendations that they made helped to make the reception perfect. My husband and I could sit back and enjoy watching our daughter and new son-in-law celebrate their marriage with family and friends. My only criticism is that ballroom did get a little warm. But, we were about at capacity for the ballroom, we had a band, and we had a lot of candle light, all which contributed to the heat. I would highly recommend The Hermitage Hotel to anyone planning a wedding and/or reception in the Nashville area. I was actually planning this from out of state, and Amy made everything so easy for me! They are the best! -
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Sara Sent on 01/09/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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From the first time my husband and I walked into the hotel looking for wedding venues, we both fell in love with it immediately! There was no question this would be where we would get married. Hannah Falkosky was amazing to work with, and made the entire year of planning feel easy. We had around a 100 guests, and we had several of them come up to us expressing that this was hands down the most beautiful wedding they had ever attended.
We stayed both Friday and Saturday night, and I have never had such a wonderful experience at any hotel. The entire staff was extremely friendly, and made ever effort to make sure everything was perfect! After the reception was finished the hotel had upgraded our room to the executive suite, which was amazing to say the least! Our wedding was only one week ago, but my husband and I have already decided we will be celebrating our 1 year anniversary weekend at the Hermitage Hotel.From the first time my husband and I walked into the hotel looking for wedding venues, we both fell in love with it immediately! There was no question this would be where we would get married. Hannah Falkosky was amazing to work with, and made the entire year of planning feel easy. We had around a 100 guests, and we had several of them come up to us expressing that this was hands down the most beautiful wedding they had ever attended.
We stayed both Friday and Saturday night, and I have never had such a wonderful experience at any hotel. The entire staff was extremely friendly, and made ever effort to make sure everything was perfect! After the reception was finished the hotel had upgraded our room to the executive suite, which was amazing to say the least! Our wedding was only one week ago, but my husband and I have already decided we will be celebrating our 1 year anniversary weekend at the Hermitage Hotel. -
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Beth Sent on 01/03/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had the princess wedding my daughter dreamed of and planned for so many months. Hannah Falkosky, our contact person at the hotel, was the epitome of professionalism--competent, efficient, helpful, patient, thorough, good-humored, and absolutely delightful. And the Hermitage doesn't seem to know the word "no"! The hotel and kitchen staff honored every request from the bride and groom, no matter how unusual. The setting is stunning, the food is delicious, the staff is wonderful. We were there the Sunday after Christmas, and the venue was magnificently decorated for the season so we also saved money on floral decorations. We would do it all over again, and again, and again....We had the princess wedding my daughter dreamed of and planned for so many months. Hannah Falkosky, our contact person at the hotel, was the epitome of professionalism--competent, efficient, helpful, patient, thorough, good-humored, and absolutely delightful. And the Hermitage doesn't seem to know the word "no"! The hotel and kitchen staff honored every request from the bride and groom, no matter how unusual. The setting is stunning, the food is delicious, the staff is wonderful. We were there the Sunday after Christmas, and the venue was magnificently decorated for the season so we also saved money on floral decorations. We would do it all over again, and again, and again.... -
Quality of service
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Leslie Sent on 01/03/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Hermitage Hotel made our wedding even more perfect than we could have hoped. From our first contact (well over a year ago) Hannah Falkosky and the entire team was professional, responsive and willing to fulfill our every request!
Even though we were probably one of their smaller weddings (60 guests), we were treated like their most important guests every time we visited or emailed. Although there was a set banquet menu, Hannah and the banquet chef Charlotte worked with us to set up a delicious s'mores bar and several other hors d'oeuvres that weren't on the menu. I don't think we EVER heard the word "no!"
The hotel and venue are gorgeous and look expensive, so I was initially worried about the cost of hosting a wedding there. However, the professionalism of their entire catering staff, from the coordinators and chefs to the bartenders and servers made them well worth it. The fact that they provided Chiavari chairs (no cheap fold-out chairs here!), tables and an amazing selection of beautiful linens makes them an excellent value. We didn't have to deal with a rental company, which saved us money and stress.
What stands out most to us, looking back on our wedding, is the extra love and attention the Hermitage Hotel devoted to our event. They gave us a complimentary room for the night of our wedding, which we found out the day of our wedding had been upgraded to the PRESIDENTIAL SUITE. When we finally arrived in our room (which was indescribably gorgeous) they had sprinkled rose petals on the floor, brought up all the gifts from our gift table, food from the reception, a bottle of champagne, and more. We were amazed at the effort they put into making us feel special!
In short, the Hermitage Hotel was more perfect than I could have dreamed. The food was delicious, service attentive and professional, and the "bang for our buck" was incredible. We're already looking forward to visiting on many anniversaries to come!The Hermitage Hotel made our wedding even more perfect than we could have hoped. From our first contact (well over a year ago) Hannah Falkosky and the entire team was professional, responsive and willing to fulfill our every request!
Even though we were probably one of their smaller weddings (60 guests), we were treated like their most important guests every time we visited or emailed. Although there was a set banquet menu, Hannah and the banquet chef Charlotte worked with us to set up a delicious s'mores bar and several other hors d'oeuvres that weren't on the menu. I don't think we EVER heard the word "no!"
The hotel and venue are gorgeous and look expensive, so I was initially worried about the cost of hosting a wedding there. However, the professionalism of their entire catering staff, from the coordinators and chefs to the bartenders and servers made them well worth it. The fact that they provided Chiavari chairs (no cheap fold-out chairs here!), tables and an amazing selection of beautiful linens makes them an excellent value. We didn't have to deal with a rental company, which saved us money and stress.
What stands out most to us, looking back on our wedding, is the extra love and attention the Hermitage Hotel devoted to our event. They gave us a complimentary room for the night of our wedding, which we found out the day of our wedding had been upgraded to the PRESIDENTIAL SUITE. When we finally arrived in our room (which was indescribably gorgeous) they had sprinkled rose petals on the floor, brought up all the gifts from our gift table, food from the reception, a bottle of champagne, and more. We were amazed at the effort they put into making us feel special!
In short, the Hermitage Hotel was more perfect than I could have dreamed. The food was delicious, service attentive and professional, and the "bang for our buck" was incredible. We're already looking forward to visiting on many anniversaries to come! -
Quality of service
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Judy Sent on 11/19/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This was my son's wedding. The venue is beautiful and made a gorgeous place for a wedding. Katie was the absolute BEST. She was constantly on the move and making sure everything was satisfactory. She knew our needs before we asked for anything. I would highly recommend The Hermitage as a place to have your wedding. Thank you Katie!!!This was my son's wedding. The venue is beautiful and made a gorgeous place for a wedding. Katie was the absolute BEST. She was constantly on the move and making sure everything was satisfactory. She knew our needs before we asked for anything. I would highly recommend The Hermitage as a place to have your wedding. Thank you Katie!!! -
Quality of service
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User1391332 Sent on 10/21/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I cannot say one bad thing about the Hermitage and their staff. Hannah was incredible to work with and everything about the day was perfect. She was always one step ahead of us and made it so we did not have to think about anything and could enjoy the day. The entire planning process was a breeze as well as Hannah and the catering staff were knowledgeable and helpful and made sure that everything we had from the night before to the wedding and the breakfast the next day were exactly what we wanted. Everyone raved about the food and the venue itself was beautiful!I cannot say one bad thing about the Hermitage and their staff. Hannah was incredible to work with and everything about the day was perfect. She was always one step ahead of us and made it so we did not have to think about anything and could enjoy the day. The entire planning process was a breeze as well as Hannah and the catering staff were knowledgeable and helpful and made sure that everything we had from the night before to the wedding and the breakfast the next day were exactly what we wanted. Everyone raved about the food and the venue itself was beautiful! -
Quality of service
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Katherine Sent on 10/22/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our wedding weekend, which included a welcome reception, the ceremony and reception, and a breakfast, was absolutely perfect thanks to The Hermitage Hotel and Hannah Falkosky!
Hannah made every aspect of planning incredibly easy...she was always two or three steps ahead of us and had wonderful ideas regarding food and beverage (our guests are still raving about the delicious food which was displayed beautifully and also the specialty drinks), set up and the overall weekend planning. It was as though Hannah read our minds! The planning was handled by email and I actually did not meet Hannah until I arrived in TN the week of the wedding. Each email was answered immediately and efficiently. It was as though for the past year, Hannah was a member of our family! We learned early to relax and let Hannah take care of us which she did beautifully from the moment we first contacted her until we left the hotel after the wedding weekend.
Add to the above a gorgeous hotel with the most gracious staff who are there to anticipate every need and the result was the most perfect wedding and weekend!
Our wedding weekend, which included a welcome reception, the ceremony and reception, and a breakfast, was absolutely perfect thanks to The Hermitage Hotel and Hannah Falkosky!
Hannah made every aspect of planning incredibly easy...she was always two or three steps ahead of us and had wonderful ideas regarding food and beverage (our guests are still raving about the delicious food which was displayed beautifully and also the specialty drinks), set up and the overall weekend planning. It was as though Hannah read our minds! The planning was handled by email and I actually did not meet Hannah until I arrived in TN the week of the wedding. Each email was answered immediately and efficiently. It was as though for the past year, Hannah was a member of our family! We learned early to relax and let Hannah take care of us which she did beautifully from the moment we first contacted her until we left the hotel after the wedding weekend.
Add to the above a gorgeous hotel with the most gracious staff who are there to anticipate every need and the result was the most perfect wedding and weekend!
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Quality of service
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User1378101 Sent on 10/14/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Hermitage Hotel provided the most beautiful backdrop to our wedding. We had our ceremony and reception at the hotel, and the venue is so amazing and needs very little extra adornment. We worked with Kimberly Gawthorpe, and she was incredible helpful and always available for questions throughout the planning process. She made planning a wedding from out of town very easy.
The food was delicious and was definitely the best food I've ever had at a wedding. Kimberly and the Hermitage staff took care of everything throughout the wedding and reception. Everyone was incredible professional. I would recommend this venue to anyone wanting a fancy backdrop to their reception and the highest level of customer service during the planning stage and the wedding day.The Hermitage Hotel provided the most beautiful backdrop to our wedding. We had our ceremony and reception at the hotel, and the venue is so amazing and needs very little extra adornment. We worked with Kimberly Gawthorpe, and she was incredible helpful and always available for questions throughout the planning process. She made planning a wedding from out of town very easy.
The food was delicious and was definitely the best food I've ever had at a wedding. Kimberly and the Hermitage staff took care of everything throughout the wedding and reception. Everyone was incredible professional. I would recommend this venue to anyone wanting a fancy backdrop to their reception and the highest level of customer service during the planning stage and the wedding day. -
Quality of service
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User1369039 Sent on 10/08/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
The Hermitage Hotel was an absolutely amazing venue for our wedding reception. We worked closely with Kimberly G. who by far exceeding all of our expectations. We found out we were over capacity of the Grand Ballroom the week before the wedding, and while on leave for surgery, Kimberly took care of everything for us. We ended up using the Ballroom and Veranda for our dinner and it turned out absolutely gorgeous. It far exceeded what we had imagined for our Reception.
While at the Reception we had also found out our marriage license was not signed correctly. Kimberly went out of her way and drove our Best Man/Groom's Father back to the Church (Cathedral of the Incarnation) to ensure everything was correct. This was so unexpected and we are all so grateful for her. She had also made a suggestion for our exit that she has seen our band do in the past and it turned out great---we still get compliments on our exit and of course the Hermitage Hotel. We couldn't have asked for better!
The hotel staff is such a pleasure to work with--they are all very friendly and accommodating to our guests. The hotel is beyond gorgeous and most of our guests were in awe the whole night. Around 80% of our guests were from out of state and really enjoyed getting to celebrate in one of Nashville's greatest treasures.
At the end our night, we went to our room-The Presidential Suite. It was beautiful. We had dinner ready (in case we were still hungry) and set up at the Dining Room, a slice of each flavor of our cake laid on a decorated plate, champagne, and our wedding wine we brought in in our Master. Our bouquet's were beautifully laid out on our bed as well. We truly could not have asked for more.
We would love to have the opportunity to celebrate another special occasion at this hotel--truly a great day for us both!
The Hermitage Hotel was an absolutely amazing venue for our wedding reception. We worked closely with Kimberly G. who by far exceeding all of our expectations. We found out we were over capacity of the Grand Ballroom the week before the wedding, and while on leave for surgery, Kimberly took care of everything for us. We ended up using the Ballroom and Veranda for our dinner and it turned out absolutely gorgeous. It far exceeded what we had imagined for our Reception.
While at the Reception we had also found out our marriage license was not signed correctly. Kimberly went out of her way and drove our Best Man/Groom's Father back to the Church (Cathedral of the Incarnation) to ensure everything was correct. This was so unexpected and we are all so grateful for her. She had also made a suggestion for our exit that she has seen our band do in the past and it turned out great---we still get compliments on our exit and of course the Hermitage Hotel. We couldn't have asked for better!
The hotel staff is such a pleasure to work with--they are all very friendly and accommodating to our guests. The hotel is beyond gorgeous and most of our guests were in awe the whole night. Around 80% of our guests were from out of state and really enjoyed getting to celebrate in one of Nashville's greatest treasures.
At the end our night, we went to our room-The Presidential Suite. It was beautiful. We had dinner ready (in case we were still hungry) and set up at the Dining Room, a slice of each flavor of our cake laid on a decorated plate, champagne, and our wedding wine we brought in in our Master. Our bouquet's were beautifully laid out on our bed as well. We truly could not have asked for more.
We would love to have the opportunity to celebrate another special occasion at this hotel--truly a great day for us both!
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Quality of service
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Meredith Sent on 09/20/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
If I could rate the Hermitage higher than a 5/5 I would. Everything was absolutely perfect. My expectations were not just met, they were exceeded.If I could rate the Hermitage higher than a 5/5 I would. Everything was absolutely perfect. My expectations were not just met, they were exceeded. -
Quality of service
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Nikki Sent on 12/09/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We had our wedding reception at the Hermitage Hotel in July, and it turned out better than we could have ever imagined. The Hermitage Hotel is top notch in beauty, service, and food. Hannah Falkosky was absolutely wonderful, and was a dream to work with. She made our wedding reception perfect, was such a pleasure to work with, was incredibly responsive, and would do anything to make our reception perfect. It was a very stressful decision in trying to find the perfect wedding reception venue in Nashville, we needed to stay on a tight budget, yet wanted wonderful service, food, and atmosphere. When we met with Hannah, and toured the Hermitage Hotel, we knew immediately it was the perfect place for us. The night of the reception was perfect, the food was incredible, the servers, and Hannah, were very attentive and kind, and they made sure all of our guests had everything they needed. We chose the Mustard Rubbed Chicken Breast, and the Wild Caught Salmon, and both were incredibly delicious. We had so many compliments from our guests that their food was some of the best they had ever had. I have had numerous guests tell us that our wedding was the nicest that they had ever been to. They were all blown away by the food, the service, and the beauty of the Hermitage Hotel.
We stayed in the Presidential Suite the night of our wedding, and Hannah had my bridal bouquet on the bed, along with a bottle of champagne, and two pieces of our wedding cake waiting for us. It was incredible, and made me cry! It was the perfect ending to a perfect wedding day. The next day, we requested a late checkout because we did not want to LEAVE! It was so hard leaving! We will be spending our anniversaries at the Hermitage Hotel. It was a dream day, Hannah was a dream, and the Hermitage Hotel was better than we could have imagined. I wish we could relive that day over and over again.
I cannot commend Hannah enough, she is a true asset to the Hermitage Hotel. Thank you!!!We had our wedding reception at the Hermitage Hotel in July, and it turned out better than we could have ever imagined. The Hermitage Hotel is top notch in beauty, service, and food. Hannah Falkosky was absolutely wonderful, and was a dream to work with. She made our wedding reception perfect, was such a pleasure to work with, was incredibly responsive, and would do anything to make our reception perfect. It was a very stressful decision in trying to find the perfect wedding reception venue in Nashville, we needed to stay on a tight budget, yet wanted wonderful service, food, and atmosphere. When we met with Hannah, and toured the Hermitage Hotel, we knew immediately it was the perfect place for us. The night of the reception was perfect, the food was incredible, the servers, and Hannah, were very attentive and kind, and they made sure all of our guests had everything they needed. We chose the Mustard Rubbed Chicken Breast, and the Wild Caught Salmon, and both were incredibly delicious. We had so many compliments from our guests that their food was some of the best they had ever had. I have had numerous guests tell us that our wedding was the nicest that they had ever been to. They were all blown away by the food, the service, and the beauty of the Hermitage Hotel.
We stayed in the Presidential Suite the night of our wedding, and Hannah had my bridal bouquet on the bed, along with a bottle of champagne, and two pieces of our wedding cake waiting for us. It was incredible, and made me cry! It was the perfect ending to a perfect wedding day. The next day, we requested a late checkout because we did not want to LEAVE! It was so hard leaving! We will be spending our anniversaries at the Hermitage Hotel. It was a dream day, Hannah was a dream, and the Hermitage Hotel was better than we could have imagined. I wish we could relive that day over and over again.
I cannot commend Hannah enough, she is a true asset to the Hermitage Hotel. Thank you!!! -
Quality of service
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