The Gown House Reviews

Name: The Gown House
Address: Columbia, MO, 65299
Rating: 4.7

The Gown House

Columbia, MO

4.7 out of 5 rating, 12 reviews

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4.7 out of 5 rating

4.7

Very good

12 reviews

Recommended by 94% of couples

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Quality of service
4.8 out of 5 rating
Average response time
4.7 out of 5 rating
Professionalism
4.7 out of 5 rating
Value
4.7 out of 5 rating
Flexibility
4.7 out of 5 rating

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User1555377 Sent on 03/11/2014

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Love the Gown House! Staff was so friendly and gave great tips!! Recommend them to anyone!
Phyllis Sent on 05/03/2013

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The ladies at the Gown House were absolutely excellent. I personally worked with Lisa and she was very helpful. All the girls always have a smile on their face and provide excellent customer service. The experience was great. If you want an all around personalized shopping experience with people who care about your needs and not your dollars, this is THE place to go.
Montoya Sent on 12/14/2012

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I made an appointment with my sister/MoH since this seems to be the only bridal shop in Columbia besides David's Bridal. After 3 experiences of not finding what I like in other stores, I had little hope for this appointment. Wow, was I shocked! First of all, they have lots of dresses, even though its more of a boutique. Dresses were of all different price ranges, which is excellent because I am certainly not a $5000 dress bride...or anything close to it! Also you can order dresses or buy the sample (which are in excellent condition) at a discount. The dresses were of all different styles, unlike another boutique I had gone to which seemed to have styles designed for a much older woman. Leesa was my consultant and let me try on as many dresses as I wanted. It was a Thursday afternoon and we were the only ones in the store. In the end I found my DREAM DRESS at an amazing price point. It looks and feels expensive, but fit within the budget. She also gave me recommendations for people to do my alterations. This was such a great experience! I never expected to find my dress in Columbia five minutes from my house, but I guess everything works out for a reason!

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Liz Sent on 12/05/2012

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I drove 2 hours to buy my dress here. They were so nice and accommodating. Most importantly, I bought my dress for 40% less than what I had seen my dress elsewhere. They shop is so clean and they have a great selection.
User912119 Sent on 08/26/2012

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I bought a gorgeous strapless dress here for only $100!!! The consultants here were very helpful and I had a wonderful experience!
Melissa Sent on 08/20/2012

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The Gown House is amazing! The service is wonderful and all the ladies are lovely to work with. They have a great selection in a wide variety of sizes. They also have great sales and discounts throughout the year that you can take advantage of. My MOH got engaged after my wedding and we had to go to The Gown House to get her dress...they are just that great!
Heather Sent on 07/03/2012

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I got the dress of my dreams here and the service to match. The manufacturer messed up the zipper on my gown and the staff called the manufacturer and made them replace it and pay for all the hassle of shipping and fixing the dress. It was no cost to me and they made everything work very smoothly. The owners are some of the nicest people I've met and definitely make the customer experience a priority.
Jessica Sent on 06/28/2012

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The ladies at The Gown House were great! I felt like I was spending time with family whenever I would go in. I know they work with many brides each day, but everytime I was there, they made me feel like I was the only one! They were fabulous!
Kara Sent on 06/06/2012

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They were great. I told them what I had in mind and they found some choices for me. The one I ultimately went with was one I would have never picked off the rack but it was perfect. Alterations and appointments were easy, done well, and very affordable.
Tamara Sent on 10/22/2007

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The ladies that work at this store made me feel like a true princess! It was a very pleasurable experience and I would do it all over again if I got remarried (but hopefully that won't happen!). Very nice and willing to do whatever you want!
Mallory Sent on 09/03/2012

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I purchased my dress from Gown House in June 2011 after stopping in on a whim with my mom and sister. I worked with Lisa, who at the time seemed new to the store and now is a seasoned expert. Even with her newness, she was a joy to work with, complimentary yet sincere, and incredibly helpful. The dress took longer than expected to arrive to the store, and I wish there had been better communication about the process. The store was regularly following up with the dress manufacturer, which I appreciated, but the updated timelines were not then automatically communicated to me. The only other slightly weird part of the process is that the store also sells prom dresses. My dress happened to arrive in the midst of prom season, so it was a bit bizarre to be the only one in a wedding dress surrounded by teens in bright, sequined gowns. The store is clean, the staff are helpful and kind, there were many options within my budget and my experience was overall a very positive one.
Natalie Sent on 10/08/2008

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They lied to me about ordering my dress. Then they lied about it, and tried to give me one off the rack in a different color. Was NOT happy. They did however give me my money back and try to make it right AFTER they lied and I caught them

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