The Gown Gallery Reviews
Reviews
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4.3 out of 5 rating
4.3
Good
254 reviews
Recommended by 86% of couples
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Quality of service 4.3 out of 5 rating4.3
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Average response time 4.2 out of 5 rating4.2
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Professionalism 4.3 out of 5 rating4.3
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Value 4.3 out of 5 rating4.3
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Flexibility 4.2 out of 5 rating4.2
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Kari Sent on 11/27/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery is amazing!
I needed a dress for a formal wedding and my shopping at local stores and online was a disaster. I googled gowns and found The Gown Gallery. I had so much fun shopping for this dress in this store. Everyone was so friendly and professional. Sharon is amazing. The dress I purchased is gorgeous. I feel so beautiful in the dress. If I had a daughter this would be the shop we would go to for the bridal dress.
Thank you so !!!! -
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Courtney Sent on 06/01/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Get down with Gown Gallery!
I honestly don't even know where to start! From my very first appointment with Robin to every single alteration appointment, everyone was so helpful, fun and easy to work with. Robin really took time to understand what I wanted, how I envisioned my wedding dress and also my budget before picking gowns for me to try on. As a plus size bride, I was nervous I wouldn't be able to really 'try on' dresses and would have to really use my imagination but Robin knew exactly what I needed and put me in some beautiful gowns! The third dress I tried on, I knew it was the one (it was even well under my budget which was an added bonus). We played around with some extra material to mimic the alterations I would need and then she went above and beyond to get information about gown availability, shipping and getting extra materials in order to make my dress modest for religious purposes. My appointment was so fun, Robin was such a great help and made me feel so special and beautiful in a moment I was secretly very worried about. I honestly can't thank her enough or say enough good about her. Once my dress arrived, I met with Pam for my alterations appointments and I got to watch first hand as she worked her magic. She was efficient, detail oriented and really listened to my ideas and what I needed in order to make my dress modest and exactly what I wanted. It was so fun watching it all come to life before my eyes and I trusted her completely. My dress was exactly what I wanted and I absolutely loved wearing it. Thank you Gown Gallery!!! -
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Brooke Sent on 10/17/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Bridal experience!
The Gown Gallery is amazing! I am the most picky person but the have pretty much about anything you can imagine for your wedding dress! I originally wanted a black wedding dress and they actually had a selection! I ended up with a beautiful white ball gown. The way it was fitted to me and I felt secure in it. Their people are super knowledgeable and are great listeners. I highly, highly recommend them.-
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Gayla Sent on 11/08/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The dress nailed it!
I'm 46 and we decided to have a full blown wedding. Lots of kids and a really fun indoor/outdoor reception. Finding a dress was so all over the place. I thought I finally found it but then changed my mind a few weeks later. Sharon and her team so kind and helpful. It's got to be challenging to help brides with that one major purchase we feel will dictate how well the photos, our wedding day experience, and what our husbands will think when they first see us! I highly recommend Gown Gallery. They get it. They work to keep you from being overwhelmed. They will find THE dress! -
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John Sent on 01/09/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly Recommended!
Gown Gallery was the third shop visited by my daughter this week, so we can offer comparative commentary. First, the second-floor city center setting was totally cool. Second, Ebony and Sharon started the session by listening closely, sensitively, and supportively. Third, the dress selection was far superior, making us spoiled with good choices. Fourth, Ebony connected really well with us, was great company, and spent time making sure each dress was positioned to look its best. She was professional, patient, kind, flexible, and showed exquisitely good taste. Fifth, the dresses were superior in quality and lower priced than in the other shops visited! Our experience here was simply magical—perfect, in fact. Bravo to the Gown Gallery! -
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Ryan Sent on 10/21/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hi amber hey smith do you have a prom gown for your prom dresses do you have your dresses for your wedding dresses do you have a prom gown or do balle
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Destiny Sent on 09/26/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
What a dream spot
This place has nothing but breathtaking dresses but what really made our experience nothing shy of perfect was Moniece Brown. She really made us feel welcomed but more importantly, we were comfortable. We showed her only a couple of pictures and within ten minutes she had an entire rack of dresses that really encompassed everything we were looking for. She really listened to everything we said and she was beyond attentive. After having appointments all over the Kansas City area I can confidently say that this is the best store and it's really thanks to her. -
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Meagan Sent on 07/17/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic variety of gowns, prices ranges & seamstress!!
Working with gown gallery was fantastic! Robin was so helpful with finding a dress to suit my needs. I had been to 3 other places the day before so I showed her what I was down to and she helped me find my dream dress! She worked with finding dresses that would only come in within my timeline. I had a short timeframe since our venue only had 2 weekends available and one was within 5 months.
Another thing that is amazing about gown gallery is they have in house alterations! Tissa was fantastic to work with and helped make sure that my dress fit perfectly!
Highly recommend!! -
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Codie Sent on 07/03/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fun and genuine!
My journey with Gown Gallery has been a year long, from the very first try-on day until I picked up my dress for my wedding. And my experience every step of the way, was incredible. On my first visit I brought a slew of family and friends, some food, and we made a special day by trying on all kinds of wedding dresses. The amazing Ebony absolutely made the experience. She was fun and easy to work with, always listened to what I wanted, what I liked, and was both professional and easy to connect with! Once I tried on the dress of my dreams (literally I had a dream about this dress before I ever new it was real), I knew I had found the one. I then set up all the payment and waited patiently for my dress to arrive. Some time passed and I had some weight gain issue do to grieving a loved one who had passed. Everyone was so kind, including Ebony and Pam the seamstress, and they honestly, lovingly gave me all possible options. I decided to move forward to the basic alterations of the bottom and straps without any side alterations with the goal of losing weight. They were all there to encourage me and support my decision without ever making me feel bad (because I was already doing enough of that myself!!). Then when I came back and it fit perfectly, we all celebrated! Pam was wonderful to work with through all of the fittings and final stages, and everyone I spoke to on the phone or in person was always so kind, accommodating, friendly and helpful. They brought the dress out to my car the day I went to pick it up, after of course showing it to me to make sure everything looked great.
I can not say enough wonderful things about my experience with Gown Gallery. They were wonderful to work with and made even the most difficult period easier to handle. Thank you for EVERYTHING! -
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Abi N. Sent on 05/20/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rob Is the Best Ever
I had had multiple bridal consultants at multiple salons by the time I worked with Robin, and she is an incredible, rare find. So intuitive, experienced, authentic, genuine, a great listener, loves her job and very funny. At the end of our session she went in the back and brought out the dress I've been searching for, by a lesser known European designer I would never have heard of otherwise... We all cried as soon as I put it on because it was finally just Me! Robin is the reason I now get to wear my dream dress on my wedding day, and I will always be grateful and never forget her! THANK YOU, ROBIN!! -
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Brittanie Sent on 05/06/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery is a must!
The Gown Gallery made my dress shopping and selection process so easy !
Sharon is amazing !!! Her professional input / attention to detail was such a blessing .
Everyone at the shop is kind and professional. I also loved that they were able to pack my dress in my carryon for me so I didn’t need to worry about that part at all!
I loved every bit of my experience with Gown Gallery ! -
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Keish Sent on 04/16/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I can't wait to walk down the aisle in this gown
I had a great experience. They worked with my budget and my vision. Everyone for the first appointment was super helpful. The owner was amazing as well.
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Kelsie Sent on 12/14/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing experience!
I went in with a general vision of what I had wanted and all my expectations were blown away. The location was beautiful inside and there was great hospitality. The employees were kind and patient the entire time and the lady I had really listened to my likes and dislikes in dresses. I ended up about 10 dresses in before finding my dream dress. Moniece was my consultant and without her i would have never found the dress I ended up falling in love with. She made the whole experience fun and the highlight of my wedding planning! She glammed me up with veils and made the ordering process clear and simple. If you have a chance to schedule an appointment here, I highly recommend it! -
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Brittlee Sent on 11/03/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing experience
The gown gallery was way beyond my expectations. Moniece helped me and did an amazing job. She found my dream on the first try after looking through the pictures I had saved on my phone. Loved her and would highly recommend the place. -
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Kathy Sent on 10/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery is simple the best! The entire staff is outstanding. Attention and personal service was provided from the first day and after the wedding. Every need was attended to and the dress and veil were spectacular!!! Thanks to the Gown Gallery for making our bride the most beautiful ever! -
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Kelley Sent on 05/16/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Emma Jane was absolutely awesome. I'm the Mother of the groom and was very worried about finding a dress for the wedding. I also may be a little high maintenance but Emma Jane didn't let it show one bit!!! She was so professional and I would buy another dress from her no hesitation what so ever!!!! Kelley C -
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Jessica Sent on 03/20/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you’ve ever dreamed of being on one of those TV shows, picking the perfect wedding gown while everyone waits on you hand and foot, then go to the Gown Gallery. You’ll feel like royalty as soon as you make it to the top of the stairs. Besides having all the most gorgeous gowns, the entire experience is one to remember. You get a stunning view of KC from the top floor’s giant windows. (You even have to get buzzed in from the street level - is it totally dorky to love that so much?) My saleswoman, Hannah, was perfect. She was kind and friendly. Her genuine love for her job was comforting. She listened to my likes and dislikes and expertly narrowed the field to dresses she knew I’d love. She radiated joy with us when we found the one. Even when I wasn’t sure, she made me feel comfortable enough to go home and think about it without being pushy about closing the sale. Naturally, we were back withIn hours. Beyond the sale, the whole team was fabulous. The woman who altered my dress was a seasoned vet. She gave me all her time and attention and had an insanely fast turn-around time. Needless to say, my dress was perfect for my perfect day! -
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Emily Sent on 01/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely loved the Gown Gallery! My sisters and I have all found our dresses here and trust me, we all have very different taste! The ladies who work here took their time to pull exactly what I asked for but also a few wild cards, which I appreciated because I ended up buying one! They aren’t pushy, in fact they told me to sleep on my decision when I wasn’t sure (it’s a huge purchase). I can’t speak highly enough, love love love this place! -
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Cierra Sent on 12/11/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My shopping experience at the Gown Gallery couldn't have been any more meaningful or smoother. Robin truly went above and beyond by buttoning up each and every dress I tried on. And I tried on a lot! She even used clamps on both front and back, letting me get a good view of the dresses from all angles. The day I purchased my wedding dress she comforted my mom when she had a moment tearing up, having daughters herself she was able to say just the right words during the emotional and exciting process. I am thankful I was paired with Robin. Thank you Gown Gallery! -
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Brianna Sent on 10/14/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I could not have had a better experience at Gown Gallery! I had the privilege of having Robin as my consultant and she was absolutely amazing. She made the dress picking process easy and stress free. I did not feel pressured or rushed to find a dress. Robin is very calming and honest and I trusted her opinion. She went above and beyond so that I could find my dream dress. I had gone to one other bridal salon in the KC area, and the dresses didn’t even compare to the ones at Gown Gallery. They have such a wide variety of dresses and such a huge selection. The salon is absolutely adorable, and they even gave us the option to order mimosas during the appointment to help calm our nerves. I would highly recommended Gown Gallery and Robin for your bridal needs!!! -
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Camille Sent on 08/14/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery in KC is amazing. I selected my dress virtually and it was so much fun. They deserve more than 5 stars. -
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Bailey Sent on 06/23/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery and Robin were amazing. I showed them pictures of my favorite dresses I had In mind and they had all of them in stock to try on. I even had my infant son with me along with several ladies and they catered to all of us in such a welcoming manner. Will definitely recommend them to some of my newly engaged friends -
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Sadie Sent on 05/31/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to Gown Gallery right after I tried on another dress at a different salon that I thought was "the one". Eboni was my consultant and I told her "I think I found the dress but here's what I'm looking for." I think I expected my consultant to be annoyed or throw in the towel at the beginning of the appointment but Eboni never did either one of those things and she found me the perfect dress! She took the challenge and exceeded my expectations! She was so fun to work with and made the appointment stress-free. I also ordered my bridesmaids dresses from GG and got my alterations done with their alterations department. They worked with me through all of my numerous questions, phone calls, and changes in appointments. Highly recommend the Gown Gallery! -
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Sarah Sent on 05/03/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery occupies a beautiful loft-style space in the Crossroads in Kansas City. The selection of gowns is diverse and Moniece is helpful and enthusiastic. I could not be happier with my experience and my dress! -
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Emma Sent on 02/22/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the pleasure of having Robin as my consultant. She knows her stuff! She was so helpful and honest, which made me and my "entourage" feel welcome and helped to calm the nerves. I never felt rushed or pushed into making a decision. I actually called the day after my appointment to try on "THE" dress again to make a decision after sleeping on it, and Robin fit me right in, rearranging her schedule to accommodate me. I flew into Kansas City from over 900 miles away, and I am so happy that I did! ABSOLUTELY AMAZING SERVICE!! -
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Sara Sent on 01/01/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot say enough wonderful things about Robin at Gown Gallery!! She was so sweet and made me feel so comfortable (I was very anxious before going in). If you are going to Gown Gallery for a bridal appointment you must make it with Robin! She will take great care of you and help you find the dress of your dreams! :) This was my very first bridal salon appointment and I could not have asked for a better experience! Thank you Robin! -
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Abby Sent on 12/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ladies were so helpful and amazing. I had bought a first dress from a different vendor and it totally fell flat with the alterations I wanted. They helped me find my vision at The Gown Gallery and Ruby was AMAZING with the alterations. She added beautiful custom long sleeves onto my dress and everyone can't stop talking about how beautiful it was. I can't thank them all enough! -
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Lindsey Sent on 11/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The first day I tried on wedding dresses, I went to 3 salons prior to Gown gallery, which I purposely went to last, because I had heard such wonderful things and had a good experience there as a bridesmaid supporting one of my best friends.
We arrived a few mins late & I was kind of frazzled, but then I met my new favorite person ever - Kim, my bridal consultant. She sat down with me & said, "You can relax, girl, I got you!" We began to tell her what we had liked and didn't like so far that day. She disappeared to pull dresses and came back with an AMAZING selection - she knew my taste better than I did!!
I tried on the first and I was like - this dress is incredible - is this the one??
I tried on the next dress, felt the same feeling! We loved every dress she pulled! So I tried on the 3rd dress, and we just KNEW this was IT. The dress had all the elements we had loved all day - finally in one dress! Just so perfect I didn't want to take it off.
I wanted to bring my mom, future mother in law and the whole gang for the final decision & actual purchase & Kim responded in a timely manner to all of my emails! I'm sure I was annoying but she never made me feel that way. She accommodated our huge group of 12 like it was no big deal!
When I returned with the big group, the experience didn't quite meet my expectations - I thought everyone would ooh & ahh but they were a bit more reserved at the time (each person ended up telling me later how much they loved the dress lol??), anyways, Kim reassured me and was so supportive! She reminded me how much I loved the dress & that we knew it was perfect. I am so thankful to her for her support- she was MADE to do this job!
To sum it up - FABULOUS experience. Ask for Kim :) -
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Ashley Sent on 11/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience at Gown Gallery was everything I dreamed my wedding dress shopping experience would be and more! I hit the lottery when I was given Robin as my bridal consultant. At the beginning of my appointment, I showed her some photos of dress styles I loved, (BTW, I was really impressed by the wonderful, high-end designers they carry – truly the best selection in KC!) and she disappeared to pull dresses for me. Robin returned with lots of dresses like I said I wanted, but I soon realized the style I thought I loved didn't flatter my body or really give me that ‘wow’ factor. Robin could also sense that I wanted something more unique and outside-the-box so she left and went to pull all new dresses. This time when she returned she introduced me to HAYLEY PAIGE! :) I loved them all- but ultimately found what I felt was my dream dress. Not ready to fully commit, as this was my first bridal appointment, I did look around at other salons in KC. After spending time at 3 other of KC's big bridal salons that weekend, I found nothing that compared to the H.P. dress nor did any of the other salons give me the same feeling, experience, or lasting impression that the Gown Gallery did. After returning to purchase my dress, I came back a few months later to select Lindsay Marie accessories- earrings, belt, and hair comb- all of which were the perfect custom addition to my overall bridal look! In addition, my alterations appointments were top notch - my seamstress was impeccable and the sweetest woman to work with. From the moment I stepped in the door to the moment I walked out with my dress in my hand, I had nothing but amazing experiences with all of the staff of Gown Gallery. Robin helped to give me that wonderful bridal moment that every girl dreams of and made the whole experience so special, fun and memorable! I am so glad I chose the Gown Gallery.... I get butterflies thinking about my experience there and recommend them to all of my newly engaged girlfriends! :) -
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Hannah Sent on 08/31/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had such an amazing experience at The Gown Gallery! Kaleena was such a great help with assisting me and finding the perfect dress for my big day! I would most definitely recommend her and the The Gown Gallery making your day a special one! -
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Rachael Sent on 08/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We just found my best friend's wedding dress at the Gown Gallery because of Robin! My friend didn't know exactly what she was looking for, but Robin was able to listen and bring out a variety of gowns that were all contenders for my friend. What was most unbelievable was that my friend ended up picking the very first dress Robin brought out, and the very first wedding dress my friend tried on. Robin is excellent at her job and made our experience comfortable and painless. We highly recommend the Gown Gallery in KC and Robin! -
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Brittany Sent on 06/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Had a great experience at The Gown Gallery. Loved the atmosphere and natural lighting they brought in through the windows. Robin Sweet helped me that day and really made the day enjoyable and relaxed. I was nervous going into it but she was really personable and fun and didn't pressure me into trying on anything. She understood exactly what i was looking for and stayed within the budget we gave her. I ended up getting a great dress and after i left i realized it had been a dress i had saved on my favorites and i didn't even know it at the time. It was worth the trip to Kansas City and i would definitely recommend The Gown Gallery to anyone looking for a great and relaxed shopping experience. -
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User2718822 Sent on 06/19/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I went to the Gown Gallery not sure of what I was looking for as far as style. But that did not stop the amazing people there from helping me find my dream dress. My whole experience was so memorable from finding my gown to the alterations, I couldn't of asked for anything better. Thank you!!!!! -
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Blake Sent on 06/17/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had a great experience at Gown Gallery with Gwen. This was my first dress appointment and I was feeling anxious about finding something. Gwen was fabulous and she calmed all my anxiety telling me that it was her job to find me a dress that I loved. She stuck to my budget and was amazingly helping picking out accessories, as well. I only had to try on three dresses and found the perfect one under budget. -
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Amy Sent on 06/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Every bride-to-be should visit The Gown Gallery! It is hands down, in my opinion, the BEST place in Kansas City to find your dream wedding dress. I know this not only from personal experience, having found my perfect dress a couple weeks ago, but my sister found her dream dress here 6 years ago, and since then 2 of my best friends have found theirs here as well! The space and atmosphere alone is gorgeous, but the staff are really what makes this place. I worked with Robin Sweet and she was perfect! She was incredibly professional and has so much experience. She also made the day so fun and special and at the end of it, I felt like I knew her personally. Upon our arrival I showed her about 6 pictures of a variety of wedding dresses I liked. When she brought back at least a dozen dresses to start with, every single one had some characteristic of what I showed her, or were ones she recommended based on what she heard me say. I learned that from shopping here, finding your wedding dress will be fun, it will make you feel beautiful, and will be stress free. Thank you Robin and Gown Gallery for giving me an unforgettable and completely rewarding dress shopping day! I will recommend you to every Bride-to-Be I know! -
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Lindsay Sent on 06/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had an amazing experience at the Gown Gallery. Gwen Berry is a brides dream. Her knowledge in wedding dresses is incredible. She found my dream dress!! Every bride must go here!! Thanks again Gwen! Your the best -
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Melissa Sent on 06/06/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I wish I could give The Gown Gallery a million stars! I have never felt so welcomed and received such truly exceptional customer service anywhere else. My consultant, Robin (you should ask for her when you go there- she's amazing) asked questions beyond just what I was looking for in a dress. She wanted to get to know my personality and the vibe of my wedding and match the dress to that. She has a great personality and we were chatting and laughing the whole time. She understood what dress types worked best for my body and listened to what I liked and disliked with each dress. Even though every single dress was gorgeous, each dress she brought got better and better. Finally, I found the gown of my dreams and she gave me some time to think it over before rushing back into the store to order. I love The Gown Gallery and will always encourage everyone to go there for their wedding dress. Thank you, Gown Gallery! You have one very very happy customer! -
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Brittney Sent on 06/01/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After 8 dress shops and 30 dresses, i about lost hope for finding my dream dress. i wanted a particular look for my big day, and while i tried on many beautiful dresses at other shops, they just were not "the one". I was about to go back to a different place to order the one i liked best out of my search, but I found The Gown Gallery online, and said to myself, i need to go check them out. I made an appointment for the NEXT day, and they got me right in. i went in and told Hannah everything i liked and didnt like in a dress and she took care of the rest. my experience here was nothing short of AMAZING. the FIRST dress Hannah picked out for me, was THE one. it was everything i wanted!! i finally had my "this is my dress" moment which i didnt think was going to happen. Hannah was so great with everything. she found my dress, we looked at it on forever and just soaked in the moment. she made sure i could get it in the shop on time and everything. i felt like she was my friend there helping me find a dress. i would HIGHLY recommend The Gown Gallery to every bride looking for their dream wedding gown. go here! you will find your dream dress! i cant wait to get my dress in! -
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User2587344 Sent on 04/25/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gown gallery was able to help me find the perfect dress, in fact it was the first dress Gwen had me try on. She was so helpful! The veil that Veronica made for me was a perfect match to my dress! The alterations were flawless and I felt absolutely beautiful on my wedding day. -
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User2566861 Sent on 04/02/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery was the 6th bridal shop I tried. It by far had the best selection of dresses in my price range. The customer services was also incredible. My consultant (Hannah) was so incredibly helpful, patient, and efficient. What a great experience! -
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Hillary Sent on 04/01/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you need a beautiful wedding gown, go to The Gown Gallery and ask for Robin Sweet! I had such a great experience and Robin was SO helpful! She made me feel so comfortable and was so fun to work with! I couldn't be happier with the outcome. Thank you Robin and The Gown Gallery! :) -
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Stephanie Sent on 03/09/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
After an unproductive (long) Saturday search for the perfect dress, I stopped into The Gown Gallery on a Tuesday night (with my mom) with little hopes that I would find THE DRESS. As soon as I showed Robin (she's the best!) a few pictures of what I liked from Pinterest, she stopped me in my tracks and fled to grab a few dresses she had in mind - one in particular that I ended up saying YES to. Every dress I tried on I thought was great and could envision myself getting married in it, but the last one I tried on was AMAZING. Before trying it on I had tears down my face, not because the dress was beautiful but because Robin had picked out such great dresses for my taste. It was like she read my mind in two minutes. After a miserable weekend with no luck at four different bridal shops, Robin was an angel send from bridal heaven. THANK YOU ROBIN!!! :) -
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User2548896 Sent on 03/07/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience at The Gown Gallery was every bit of spectacular; many thanks to my amazing consultant, Robin Sweet. The space itself is dreamy and was comfortable and spacious for my entourage of six to feel relaxed. I was fortunate to have been placed on the northeast side of the gallery floor, which allowed for a more intimate setting for this special day. Robin made me (and my guests) feel welcome and comfortable; she was never pushy, truly listened to my feedback and kept my budget in mind as we tried on the dresses - she had a lot of great picks for me to try! After walking away and trying on other dresses at another boutique, my group ended up coming back to The Gown Gallery at the end of the day to get “the one." Robin was more than happy to assist me, even though my appointment had ended and she was helping other customers. I found my dress at The Gown Gallery! -
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Katie Sent on 02/27/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the moment I left to go dress shopping, I was dreading it. I literally walked up those stairs scared and shaking full of "What if's?" The moment Robin Sweet took me back and started talking with me about what I thought I want it, she immediately put me at ease! She took my ideas and pulled a dress that exceeded expectations! She took my budget, and my ideas and helped me find my dream dress! I cannot thank her enough for making this experience such a wonderful one! She is tops! Not to mention the selection, and the loft is beautiful, all of the girls there are super nice, and very helpful! My Maid of Honor is already looking forward to booking an appointment with Robin! -
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Rebecca Sent on 02/26/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Where do I begin?! My consultant Gwen was AMAZING! I came in to the Gown Gallery looking for a specific dress I saw online that they had a sample of AFTER I had already purchased a different dress from a previous store. Knowing all that, Gwen still gave me the royal treatment. Through a process of bringing me so many beautiful dresses in my budget and the exact style I was looking for (but also ruling out other styles I didn't know if I loved or not) she ended up finding me TWO dresses that I absolutely fell in love with. After spending 1.5 hours with me earlier in the afternoon, I came back later that night, when Gwen once again was so patient with me as we ruled out a few other dresses and finally decided on the perfect dress! The dress had to be ordered that night in order for it to come in time for my wedding, so Gwen, who had already stayed late waiting for me to arrive, stayed even later after close to make sure I was 100% sure of the dress before finalizing my order that night. She never rushed me and though other girls that day were trying on dresses more than double my budget, she focused all of her attention on finding the right dress for me. My only regret is not going to the Gown Gallery first! -
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Randi Sent on 02/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great experience! Hannah Huffman really understood what I was looking for and choose so many great gowns to choose from! I fell in love with the first dress I tried on which was the one she had in mind for me! The location itself is adorable with perfect, huge windows and natural lighting. Thanks Hannah! -
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Rachel Sent on 01/04/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
First place I dress shopped and my consultant, Robin Sweet, made it better than I ever could imagine! -
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Karen Sent on 12/28/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The whole experience at the Gown Gallery was amazing! This boutique creates such a fun, personal atmosphere. My daughter's consultant, Robin Sweet, was so awesome! She made her appointment fun and helped her to feel very comfortable. She was very attentive, and picked out dresses that fit her style and budget! As the mother of the bride, I felt extremely comfortable with her. She helped her try on the same couple of dresses several times, and never made us feel rushed. Robin was very patient and helpful. She really cared about finding that perfect dress that made her feel beautiful. I thought dress shopping would be challenging but she made it such an easy, non-stressful, and amazing experience! I highly recommend Robin Sweet at the Gown Gallery to anyone! I am so thrilled and happy that my daughter found her dream wedding dress! -
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Brennan Sent on 12/27/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My whole experience at the Gown Gallery was amazing! This boutique creates such a fun, personal atmosphere. My consultant, Robin, was so awesome! She made my appointment such a blast!! At the beginning, I showed her some pictures of dresses that I really liked, and she went from there. She was very attentive, and picked out dresses that fit my style and budget! I felt extremely comfortable with her. She helped me try on the same couple of dresses several times, and never made me feel rushed. She even made extra time for me at the end of the day when I decided to come back again to try on "the dress" one last time before saying YES! She was very patient and helpful. Robin really cared about finding that perfect dress that made me feel beautiful. I thought dress shopping would be difficult because I'm indecisive, but she made it such an easy, non-stressful, and amazing experience! I highly recommend Robin to anyone! I am SO excited and happy that I found my dream dress! -
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User2479788 Sent on 12/23/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful! My appointment was incorrect and I showed up when they were closing on a Saturday. Veronica had her coat on and was ready to walk out the door. However, when she realized my appointment was accidentally scheduled at that time, she promptly took off her coat as was helping me find my dress. Even though they were closed, she fully invested herself and time into my appointment and she pulled the most amazing dresses for me! I found the one and I will forever be grateful for her kindness! -
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Molly Sent on 12/12/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved this place- everyone was so helpful and truly nice! Perfect dress shopping experience! Kim took time to understand my personality and sense of style-and found the perfect dresses for my special day. If you can get Kim- get her!! -
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User2355413 Sent on 10/07/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Had a great experience at the Gown Gallery and wouldn't have changed anything! They also have an amazing seamstress that made my dress fit like a glove. It was strapless and I didn't fuss with it once on the day of my wedding. -
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User2326836 Sent on 09/21/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gown Gallery was the first place I tried on dresses so I wasn't sure what to expect since I hadn't done this before. But I couldn't have asked for a better experience! I didn't have a clear picture of what I really wanted, but Robin was fantastic. She picked out some dresses for me to try on and she also let my sister and I pick out a couple we thought I might like.
I never felt rushed, even when we had to face time my mom as she lives out of town. I ended up choosing the first dress I tried on and she let me try it on again at the end. I love the dress, I had a great time at my appointment, and Robin was a big part of that! -
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User2348830 Sent on 09/14/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Getting into the shop was a little confusing but it was well worth it! I am a plus-size bride but they never once made me feel like it. Hannah was amazing and so helpful. She listened to everything I had to say and made suggestions based on what I wanted! I would suggest the Gown Gallery to anyone looking to find their dream dress! -
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User2807965 Sent on 09/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Getting into the shop was very confusing because it is kind of hidden but once I was in I had a great experience! My help was wonderful. She provided me with so many dresses to try on that we're the style I had in mind and even went out of the box a little with me which I am thankful for because I ended up loving the out of the box dresses that I wouldn't of thought to try on. She also made sure to stay in my price range. She helped me in them, was so friendly and very complimentary about how I looked in them. My maid of honor and I had a great time there and the dresses were wonder quality with great detail. -
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Meg Sent on 08/18/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you Eboni and Gown Gallery for helping me find the perfect wedding gown! You listened to me and delivered. I couldn't be happier with how it turned out. Barbara helped me with alterations and she made sure it fit perfect! I am so happy I got my gown at Gown Gallery. -
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Staica Sent on 08/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful Experience!!! The entire staff is friendly but I worked specifically with Veronica. Super sweet and down to earth. Veronica made me feel super comfortable and confident in dress that I tried on. She listened and understood all of my wants which made it super easy to find THE DRESS. She worked with my wedding party, mother, and mother in law, helping them all to find each unique dress. The Gown Gallery is definitely my formal dress store, hands down. I would refer The Gown Gallery to any and every woman/bride who is looking for that special dress. This is THE place to look. -
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Ashley Sent on 07/12/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the most amazing time finding my dress at The Gown Gallery! We were offered beverages upon arrival, had a little consultation then our consultant Hannah went and picked out the dresses for me, she was absolutely fantastic! She picked out my dress that I absolutely fell in love with! It wasn't anything I imagined my dress was going to be, but she knew what she was doing and it ended up being THE PERFECT ONE! One of my best friends (also a bridesmaid) ended up going to gown gallery also, Hannah helped her find her dream wedding dress as well! Definitely would recommend Hannah at The Gown Gallery to other friends of mine! -
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Amanda Sent on 07/05/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found my gown at another bridal shop but it was a little pricey. I called around to various shops but when I contacted Gown Gallery (recommended by some friends) the price they could give me beat out all the rest. As I live in Des Moines, Iowa I had the gown shipped to me. The customer service when purchasing the gown was great. I spoke with Robin and did all the purchasing over the phone. About a month after ordering the dress I got fearful that it may not be the correct one but I reached out to her sending a picture and she assured me the correct dress was ordered. My dress came shipped to me exactly as I had ordered and I was completely happy with it and the service received. -
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Kaitlin Sent on 06/23/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery was so helpful in finding my wedding dress! They stayed within my budget and helped me find a dress that had all the different details I loved! Not to mention, the atmosphere of the shop is beautiful and feels as though you are in a bridal magazine! The alteration ladies also did excellent work! I highly recommend the Gown Gallery! -
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User2178520 Sent on 06/14/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery was an AMAZING experience. Eboni was the lady who helped me try on dresses and from the beginning she was warm, friendly, and extremely helpful. I only had a small idea of what I was looking for and she took the few tiny details I had to offer and picked the most beautiful dresses for my body type, personality, and budget. All the dresses that she had me try on were right on the spot and I had the HARDEST time picking out the one I loved the most. She was tentative, fun, and made me feel extremely comfortable. I visited three boutiques that day and The Gown Gallery by far was the best in terms of customer service, good prices, and beautiful, classy dresses. I would HIGHLY recommend visiting this place! -
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Quiana Sent on 03/24/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love my dress. Knew what I wanted and they got it. Expressed my daughters dress after it was ordered late. I've eorked eith Sharon a lot and I love her! -
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Desiree Sent on 12/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I really enjoyed when I went here to pick a dress. My lady asked me for pictures and what I like and don't like and when a dress looked good she would let me know! I really enjoyed my time -
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Latissha Sent on 12/02/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Ebony was great! She had great ideas and opinions. She listened to my style and was able to coordinate well. It was my first time shopping for Gowns and she made it a very pleasant visit. I will purchase from her when I am ready. -
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Courtney Sent on 08/18/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The employees at Gown Gallery make your wedding dress experience I unique and amazing experience. I highly recommend going here to purchase a dress!! I went to a few places to try on dresses and noting compared to the experience I had at Gown Gallery. They work with what you want and have a wide variety of dresses in styles and prices that will work for you and your budget. We also had our bridesmaids dresses purchased through here and they are amazing in that department as well! -
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Taylor Sent on 07/27/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had an amazing experience choosing and purchasing my dress from the Gown Gallery. I had an appointment in January 2013, my consultant was incredible. She asked what style of dress I had in mind but also if I would agree to try on suggestions from her that might not fit what I had in mind. She brought back 5-6 dresses and I adored them all, and ended up purchasing the fourth one I tried on, which happened to be one that she chose for me! I'd never felt more beautiful and I appreciated all of her help. They were great with ordering the dress and getting me in to try it on. I had a large group of girls with me during my first appointment and they were great with facilitating everyone. -
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Emilia Sent on 03/25/20145 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely loved my dress for my wedding on 1.4.14 at the Ritz-Carlton in Sarasota, FL! Thank you so much to The Gown Gallery and Barbara my seamstress for all of their hard work in making everything so fabulous! I will be visiting back often! Love you all so much!
Love always,
Emilia -
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Kelly Sent on 01/19/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When I walked into The Gown Gallery I was almost ready to call my Wedding off from my first expirence at another shop. Heather realized that right away without me saying a word. She pulled me back in and had me in My Dress that day. They are are amazing wonderful ladies and made me feel special which was a hard thing to do that day. -
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Jennifer Sent on 12/16/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Finding the perfect wedding dress can be difficult to find, but the women at the Gown Gallery made the whole process simple and easy! They listened to what I was looking for, viewed the dresses I pinned, and took into my wedding location and time into their suggestions. Sharon brought in 6 dresses and within that group, I found my dream dress.
Once my dream dress was found, the team helped me accessorize the dress perfectly with jewelry, veils, and a shrug. I am so excited to see my dress once it is ready for pickup. I finally feel like we are getting married and cannot wait for my fiance, friends and family to see us on our big day. -
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Annie Sent on 12/07/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experience at the Gown Gallery was a dream. I shopped at another store first, and the experience was fine, but at that store I felt very confined to my appointment time and felt a bit like just another girl in the row there.
When I went to Gown Gallery, the experience was different from the beginning! A consultant who wasn't even assigned to me got my party and I cups of tea and helped my Mom (whose ankle was broken) to get comfortable. The consultant who worked with me, Gwen, was so caring, and made me feel like my search was important to her. She took time, and kept pulling dress after dress - I didn't feel rushed at all, and actually felt very valued! Thanks to her persistence, she ended up hearing me comment on one aspect of a gown (at least 6-7 dresses into the appointment) that led her to pull a dress that was perfect the instant I put it on. We found it through a bunny trail that Gwen was willing to go down! I can't tell you how wonderful it was to feel valued and not rushed. :) -
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Helen Sent on 09/17/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank you so much to the wonderful staff at The Gown Gallery. Not only did you have the best selection in town but you also were the most accommodating, knowledgeable, and sweet team of sales people and seamstress. You found me my gorgeous wedding gown, found my mom her dress, and fitted us both with an exceptional expertise. Plus we had fun with you in the process!
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Marissa Sent on 09/15/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had visited a few other area stores before visiting Gown Gallery. They had a great selection of dresses to choose from. Megan was awesome to work with. She listened to all my concerns and I was able to find the dress of my dreams within my budget. When my dress came in, Gown Gallery worked with me and time crunch to have my dress altered and ready to go with a time to spare. Barb the seamstress did an amazing job with my dress. She was very kind to deal with. -
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Casey Sent on 09/10/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Loved the service and the gown seamstress who did my alterations was wonderful and helpful! -
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Mary Sent on 08/24/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
"The shipping was fast and the dresses and tux are amazing....will definitely recommend to friends
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Erike Sent on 07/31/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was at the Gown Gallery this past weekend, helping my best friend to find her wedding dress and look at bridesmaid dresses. Her consultant, who made the experience as a spectator not only enjoyable and fun, but efficient. She brought her dresses that matched her criteria and was a great listener. We left at lunch to think about "the dress" and came back an hour before closing, where the store and our consultant were more than accommodating to our second visit of the day. My friend is out of town, so finding dresses that day was important. We all had a wonderful experience and ended our search with a glass of champagne! -
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Leona Sent on 07/17/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love, loved everything from the moment I walked in to the day of the wedding. They had exactly what I was looking for I got my gown and my bridal jewelry from here -
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Rachel Sent on 07/15/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Found my dress, This was the seventh store we went to. Super helpful, super friendly. Shipped the dress and slip for every practical cost. Fabulous selection! -
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Martha Sent on 07/15/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The first time I had gone here was for a prom dress and I like the store and the people in the store. Now I have got my bridal gown from there and the experience was even better.... highly recommended!! -
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Cassie Sent on 07/14/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I just bought my dress at The Gown Gallery and my experience was so above and beyond what I expected that I couldn't wait to praise them!!! My consultant was Sharon M. and she was phenomenal!!! I was extremely anxious and nervous about my appointment and she immediately put me at ease. She was extremely knowledgeable, sweet, and on point!! She only pulled three dresses and I was immediately in love with two. Throughout the whole appointment Sharon made me feel very special and valued!! I can't wait to go back for their jewelry trunk show and my alteration appointments!! I sincerely hope I'm able to work with Sharon throughout my entire experience with The Gown Gallery. I highly recommend this store to any and all brides looking for a truly one of a kind and special experience in finding their perfect dress!!!! Be sure to ask for Sharon she was amazing!!! -
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Denise Sent on 07/10/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The bridal consultant was wonderful! She has a great eye for design, for what fits the type of wedding, and most especially what looks wonderful on the bride. She was an immense help to me in determining what to choose for my wedding dress. I also left with a gorgeous rehearsal dinner dress and reception dress. Her dresses and accessories are beautiful and in excellent condition. Going to The Gown Gallery to purchase my wedding gown was the best decision I have made since saying yes! I even got my Bridal jewelry from here.
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Mikhaila Sent on 07/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had an appointment and wasn't expecting or planning on buying a wedding dress that day. My consultant was very nice and helpful and she brought something in I hadn't seen and/or wouldn't have thought to try on. Turns out it was beautiful! I bought my dress there and I received $100 off for buying that day and $150 off my dress for doing one of their study groups as well. They said the dress would take 4-6 months and it was there in 4. Everyone I talked to there was very nice! -
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Jacqueline Sent on 07/02/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I absolutely loved shopping for my dress here! It is the experience I was looking for and wanted when shopping for my wedding dress. I ordered my dress during my first appointment and got a discount by ordering it that day. I tried on quite a few dresses, and the one I chose was the second. I tried it on 3-4 times before I could accept that my dress was going to be the second on that I tried on. The ladies are polite and so nice and helpful. The alterations lady is amazing as well. I couldn't of been happier with how everything turned out! -
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Deresh Sent on 06/27/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The bridesmaids looked gorgeous in their lovely and well designed dresses that you made. Thank you for being a part of making our BIG day a success. -
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User1208128 Sent on 06/20/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I am overjoyed with the wedding gown.Outstanding quality (in every respect) and within my budget.I am very happy with the Gown Gallery
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User1205067 Sent on 06/18/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
When it came time to try on wedding gowns, The Gown Galery is at the top of my list.
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Shane Sent on 06/14/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They did a great job with my wife's wedding dress and made her look even more stunning on our big day. Thank you!!! -
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Cyrus Sent on 06/12/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This is the perfect place to go for your complete wedding attire and accessories!! -
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Terence Sent on 06/07/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I found my perfect dress at Gown Gallery. The staff were all helpful and very open to listening to what I wanted. I worked with Gwen and after trying on a few dresses she went and pulled THE dress which was exactly what I wanted. She was patient and did not pressure me to purchase. I also did my fittings and Barb was great to work with. -
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User1187496 Sent on 06/04/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved the ladies in this store. They were extremely nice and helpful. You just stand there and they dress you. I would recommend them to anyone. -
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Amber Sent on 05/25/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had the best experience ever with Gown Gallery. This was the first place I went to try on dresses. Colleen, the bridal consultant was amazing. She listened to what I was asking for, and found me the perfect dress. I did check out another Bridal shop, and came back to Gown Gallery, as the staff/environment at the other place wasn't professional. I found myself wanting to give my business to Gown Gallery.The atmosphere of this place is spectacular. All staff are super friendly and go above and beyond to make you feel comfortable. As a bigger Bride, I dreaded the dress shopping, however, they superseded my expectations. When I came back to purchase my gown, Megan helped me and she was amazing as well. SHe helped me try on the dress again just to solidify it was the perfect gown. Both Colleen and Megan are amazing and made me feel so comfortable. I love my dress, and will be doing my bridal party business here as well!!! Thanks Gown Gallery for making this event in my life so special, I am truly lucky to have stumbled upon your Bridal SHop. -
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Donna Sent on 04/17/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Many THANKS to Sue at Gown Gallery! She made the experience of picking out the perfect Mother of the Bride dress fun & exciting. I appreciated Sue's professionalism & expertise in finding exactly what I wanted. Thank you Sue for a job well done :) -
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Claire Sent on 03/11/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We worked with Gwen at Gown Gallery and she made my dress shopping experience wonderful. I was able to try on a variety of styles and select the one that really "wowed" me. She made sure to stay within my budget and we found the perfect dress at the perfect price. -
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Carissa Sent on 02/23/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My appointment was nothing short of PERFECT! I managed to actually get an appointment the day that I called to ask if they had my dress in stock. There are only 2 stores in my city that are authorized vendors for my dress and they had it in stock for me to try on. When I walked in the door I was greeted by a warm and friendly welcome. My appointment started on time the moment I walked in the door as well! Megan Allen assisted me and she was spectacular! Not only did she make me feel comfortable she focused her undivided attention to me and finding that perfect dress. (I'd went to another store previously and it was annoying being left alone while the representative tended to 2 other clients as well.) The Gown Gallery goes the extra step to enhance your experience by offering you beverages, I thought this was a very nice touch. While deciding which size to get for my dress, Megan suggested that I try on the dress again and brought in the owner of the shop to get a 2nd opinion to make sure I got the perfect option for me. This was an extra step that she didnt have to do and I appreciated her doing that. The owner was extremely friendly and she stated that I looked beautiful in my dress which made me feel good. I didnt think the experience could get any better until they offered to match the 15% off for purchasing on the first day like the other store did. I am so happy with my expierience at The Gown Gallery, I will definitely refer others here and purchase the rest of my bridal party's attire there as well. GREAT JOB YOU GUYS!!!! -
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Becky Sent on 02/02/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot even begin to tell you how thankful I am for the amazing staff at the Gown Gallery. My consultant was Megan and the woman who completed my alterations was Barb. I purchased my gown about one year before my wedding date, and Megan was so comforting and helpful during that process. I was overweight and very uncomfortable with my body and feeling anxious about the whole process, and Megan made me feel supported and beautiful. Over the course of the year, I would see Megan whenever I came in for a fitting, and it was so great to catch up with her and I felt like she was genuinely excited for me. Megan was very responsive and reliable when checking on order status, etc. Once my dress came in, Barb had her work cut out for her. Prior to my wedding, I lost 80 pounds from the time we ordered the dress to when the final fitting occurred. Over the course of 3-4 months, Barb essentially remade my wedding dress; she took my dress from a size 18 to a size 10, added a sweetheart neckline, and altered a crystal belt to fit the dress. I want to stress that my dress did not look like it had been taken-in so significantly; it was absolutely perfect and everyone was amazed at what Barb was able to do. I have some photos of my full dress on my profile page, so please feel free to look. My experience at the Gown Gallery was everything I was hoping for and Megan and Barb made what could have been an incredibly stressful experience very low-stress. -
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Sarah Sent on 01/29/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I worked with Eboni, and she was fantastic. I had been to another bridal salon earlier in the day and, although they were perfectly kind, they just didn't seem to get what I wanted. In contrast, Eboni was both warm and friendly, and really listened to what I wanted. She was also very creative with helping me style my gown to get the look I was after. She helped me add a sash and turn around the sheer lace jacket included with the gown to give the dress a truly unique look. It was a great experience, and I would definitely recommend that others go to Gown Gallery when shopping for their weddings. -
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Bridgette Sent on 01/23/20135 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was really wanting "that" experience when shopping for my dress. I didnt get "that" experience however, I got THE experience. As soon as I stepped into the door my party (10 of us) were greeted with a smile and after that it just got better. Gwen was amazing she listened to what I wanted but also gave her professional opinion on what would look best on me since I am extremly large busted. My bridesmaids also purchased their dresses there and Gwen made it fun and exciting for everyone! I loved my day and the fact that someone so caring helped me find my dress just made it all the better. -
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Rachel Sent on 01/12/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had my first appointment today at The Gown Gallery and bought my wedding dress! Gwen was absolutely delightful to work with and took considerable time and care to help me select the dress of my dreams. Upon walking in the salon, my mom and I were served refreshments of hot tea, mimosas, or water and a selection of butter cookies. The dresses were all exquisite. They were beautiful just to look at, let alone trying on! My wedding is fairly short notice being that my fiance is in the military - working around his schedule proves to be quite the challenge. The best date for our wedding that opened up happens to be only 5 short months away in May. Dresses generally take a minimum of 6 months from production to pick up, however, Gwen managed to make a call to rush order my dress - bringing it here in a speedy 4 months. I was extremely grateful to her and all of the staff for a wonderful bridal gown shopping experience. -
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Janet Sent on 01/09/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Megan Allen helped my daughter and me on purchasing her wedding dress. Megan was the best she was so professional and so caring through this process. She didn't make us feel rushed and she even accomodated us in coming back later that day and she stayed after hours. The store had closed and everyone had went home except Megan and the owner. They were amazing. Megan and Gown Gallery are rock star's. We had been to another place that was not accomodating at all and it was totally cold. Megan and Gown Gallery provided an amazing memory for this Mom! -
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Linsey Sent on 01/06/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I cannot praise the Gown Gallery enough!! They went above and beyond to accomodate my requests while searching for the perfect dress. My Bridal Consultant was Megan Allen and immediately fell in love with her. She made my mom and me feel SOOO comfortable, it was almost as if we had known her our whole lives. You can tell Megan has a lot of experience and knows the ins and outs of the wedding planning process. Both Megan and the Owner even stayed later than their normal buisness hours for me to come back and try my dress on...the one I purchased that very same day. I visited multiple bridal vendors and none of them compared to The Gown Gallery and especially the treatment we received from Megan. Thanks so much Gown Gallery for the amazing experience you provided!! -
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Danielle Sent on 01/05/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Gown Gallery was by far the best place we went to while dress shopping for my dress! They were extremely friendly and we had the experience we had always hoped for. I worked with Megan for over an hour and she listened to me and knew exactly what I was looking for, didn't pull a single dress that I didn't like. Overall it was an amazing day and I found the most gorgeous dress :) -
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