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The Fez Reviews

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Reviews

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  • Valerie
    Valerie Sent on 11/08/2022
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    Amazing venue

    Everything was perfect and exceeded our expectations. The staff was amazing and all of our guest said they had a great time. Deb was great to work with and made the planning process smooth and helped us every step of the way. Gianna helped make sure the rehearsal run smoothly and Steve was great to work with the day of. We couldn’t be happier. The food was so yummy and the cake perfect and so tasty. They include everything with the price! Highly recommend
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    Ashleigh Sent on 09/27/2022
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    Get married here !!!

    I would recommend this place to anyone and everyone ! Deb ,Steve, Gia and everyone else we worked with were beyond amazing. We had our Rehearsal here also and the food was amazing for that and the wedding . Everything went out with out an issue !
  • Taylor
    Taylor Sent on 10/10/2021
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    Perfect day

    Accommodating, sweet, professional and helpful
  • illustration stars

    Are you interested?

  • Gilly
    Gilly Sent on 08/19/2021
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    Beyond amazing!

    The fez was amazing to work with made everything go smooth. Made last minute changes when needed and the staff was amazing the day of the wedding. I highly recommend the fez for a wedding venue
  • Victoria
    Victoria Sent on 05/13/2021
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    They are amazing!

    The Fez is incredible! I had my wedding shower & my wedding both there. They are SOOO easy to work with, quick with responses, & they treat you like royalty! The food is always fantastic. They always went above & beyond my expectations with their service & guest experience. Even trying to plan a wedding during the midst of COVID 19 & having to change dates, they were extremely flexible & accommodating. Some of our best memories are at The Fez, & it has a lot to do with them! Thank you guys for everything!
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    Crystal Sent on 09/18/2020
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    Wedding September 5, 2020

    It is a beautiful place to have a wedding. The food is really good. Deb was a really nice lady to work with
  • Carlene
    Carlene Sent on 08/13/2020
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    We could not have been happier with The Fez for our daughters wedding reception.

    I really do not know where to start. The Fez was wonderful from the beginning. We scheduled with the fez at the end of last summer (2019). They were wonderful then with giving us a customized buffet menu.

    Then hits 2020, we had to switch to a sit down menu, with not knowing what was going on with COVID-19. We choose to ride it out and we could not have been happier. They moved us to their largest room, which we were concerned it would look too empty and cold. We could not have been more wrong. With their setup and some additional decorations it was beautiful. Just like my daughter had imagined. The staff was wonderful the day of the event and Debby was wonderful the whole time. She kept us updated on all the changes and she never made me feel like I was bothering her.

    Next, the food was phenomenal. They even assisted with some special requests.

    If you book with The Fez you will not be disappointed.

    The Hoovers

  • Sara
    Sara Sent on 02/24/2020
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    It was a wonderful experience

    I am so happy we chose The Fez for our ceremony and reception! Our wedding was a couple of days ago and everyone at The Fez was amazing. Their staff were friendly and helpful. Everyone there went above and beyond for us. They know exactly how to do it right! Deb made the process so easy from the very beginning. She always answered any questions I had in a timely and thoughtful manner. Her suggestions for time lines, invitation wording, coordination, etc. were exactly what we needed to easily plan our day. She coordinated the ceremony beautifully. The day wouldn't have come together so well for us without her. Also, Steve was amazing too. He was great the entire time. While decorating, he was very attentive and asked if we needed anything. He quickly changed the uplighting color and knew exactly what I wanted. The day of, he made sure the groom and I were where we needed to be when we needed to be there. He checked up on us multiple times throughout the day and made sure everything during the reception ran smoothly. It truly was a wonderful experience and I couldn't have asked for anything more!!
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    Kelsey Sent on 06/25/2019
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    Wonderful venue!

    I could not have asked for a better wedding experience with The Fez! Everybody was very friendly and extremely accommodating. Debbie and her staff helped us planned the most amazing wedding. Everything was very clearly stated in their contract, so there were no surprises. They answered all of my many questions and tweaked their package to fit our needs/requests. Price wise, they can’t be beat. I honestly had to make sure I understood our options correctly, because they are much more economical than similar venues in the area and they included so much for the money. Our day of coordinators were awesome and the whole evening went perfectly! The food was awesome, the cake was amazing and the room was stunning. They did 98% of the set up, and we only had to take what we wanted when we left. I can not express how thankful we are for this group of people that helped us have an amazing wedding day.
  • Nick
    Nick Sent on 05/16/2019
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    Perfect Management

    very responsive, and easy to work with. Have made the reception an easy process.
  • Chrystal
    Chrystal Sent on 01/04/2019
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    Amazing to work with

    Our wedding is 8/17/19 and so far everything is going great
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    Peter Sent on 10/10/2018
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    We had to plan our wedding from across the country and we were worried about the process. The Fez staff and owner were amazing. Without question, they were the best part of the wedding planning. They responded quickly and were extremely helpful especially considering we had some unique circumstances to deal with. The night of the wedding, things could not have gone smoother. We arrived earlier than expected and they were still there ready for us. The room was perfect and the staff continually sought out myself and my wife to ensure everything was going how we wanted. I can't possibly recommend this venue enough. Book them and I promise you will have an easy planning experience and an absolutely perfect wedding and reception.
  • Nicolette
    Nicolette Sent on 09/24/2018
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    If you're looking for a fantastic venue with incredible food and staff, The Fez is the place to go! their prices are the best in Pittsburgh by far and we got so many compliments on the food and how beautiful the venue was. Debbie and her assistant (Carolyn I think!) were absolutely amazing to work with and were super quick to respond to any questions I had. I don;t regret anything about choosing to have my special day here!
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    Candace Sent on 11/13/2017
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    Debby, Steve, and Dillon did a great job in helping us organize for the day of, a/c levels, drinks, and any minor problems that came up during the event. They were right there and very easy to work with. For the price being all inclusive, I’d highly recommend! Their holiday meals are just as tasty as their event menus. I would use them again for future events. Thank you Debby, Steve, and Dillon!
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    Katie Sent on 07/22/2017
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    I could not say enough positive things about our reception at The Fez. The staff truly works to make sure your day is what you've envisioned. Deb is very immediate with her responses to any questions and Steve is on hand day of to make sure you are happy and things are going smoothly.
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    User2508406 Sent on 01/17/2016
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    Amazing room, food and atmosphere. Had my ceremony and reception in the same room and the staff provided a seamless transition. Any email I sent leading up to the wedding was answered on less than an hour. I can't recommend them enough!!
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    User2422882 Sent on 11/12/2015
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    I grew up about 10 minutes from the Fez, went to high school in Hopewell, and had many sports banquets there so it honestly wasn't on my list of venues at first but the more research I did and more venues I looked at the more I considered the Fez. I currently live in Ohio and wanted a venue that took care of everything and that wouldn't make me go broke. The Fez had reasonable prices and was so easy to work with...plus the rooms are beautiful! Debbie was very prompt in replying to emails and phone calls and I loved that she provided her own advice and guidance for how the reception should go. I have only been to a few weddings and was really unsure of what would work best for our own. Debbie has the experience and knowledge to make sure that your wedding is flawless...I knew I could trust her opinions because she has seen just about everything! I got many compliments on not only the venue but also the food! I am so happy we went with the Fez, it was a perfect night!
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    Ashley Sent on 10/22/2015
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    I am so happy with our choice of venue at The Fez! We had a large wedding, in the Grand Ballroom, and everything was flawless. Working with Debby was a breeze...I wouldn't change a thing!!
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    Micayla Sent on 05/15/2015
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    The Fez did a phenomenal job for our wedding. We were in a newly renovated room and everything turned out beautifully. We had our ceremony right in our reception room and we were amazed at how quickly the staff got all of the chairs from our aisle, back to the tables for cocktail hour. The food was delicious and we are still getting compliments on how nice everything was. The Fez was so easy to work with and offered a lot of support along the way- we couldn't be happier with our choice to have our wedding ceremony and reception at The Fez!
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    Melinda Sent on 08/14/2014
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    My husband and I were married on July 12, 2014 and held our reception in the balconade room of The Fez. We could not have hoped for a better experience. We met with Debby, their catering director, several times before the big day to hash out details. She was very professional and knowledgeable. She gave great advice every step of the way and was extremely accommodating. The balconade room, with chandeliers, a balcony, and staircase, is very elegant. We were given the choice of napkins (we chose plum to correspond with our wedding color); otherwise, we felt it unnecessary to decorate as the decor is very classic. We had a blast on the day of our wedding. The cake (done by Brenda McGee who works with the Fez) was exactly the way we had wanted it. The service was great, the food was tasty, and the timeline we had planned went smoothly. The banquet managers checked in with my husband or I every half hour or so. They were very warm and attentive to our needs. The bartenders were also very professional. I would definitely recommend this venue to a bride who wants a gorgeous wedding at a very reasonable price. My husband and I live in Pittsburgh (while my family lives in Beaver County). We looked at MANY venues, but nothing came close to the value of The Fez. I can't imagine having chosen anywhere else. Thank you again to Debby, Jordan, Steve, the owner, and all of the Fez staff for providing us such a memorable experience.
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    Christine Sent on 07/12/2014
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    Debbi was the best she took care of every thing. The food was great
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    User1489676 Sent on 12/31/2013
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    The food was delicious and the atmosphere was simply beautiful. My husband and I loved the service provided here.
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    Nicole Sent on 10/01/2013
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    Debbie was amazing to work with. She would answer all questions the best she could and made my day beautiful!!! My wedding point man, the day of the wedding, was so on top of everything!! The venue was out of this world with the biggest dance floor and the BEST food!!
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    Laura Sent on 08/20/2013
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    I ABSOLUTELY LOVED the fez!! Debbie was fanstastic! I had random questions throughout the year of planning the wedding, and she was there for advice. It was also really helpful when she gave us a sheet of photographers, djs, videographers who worked close to the fez. The food was fantastic! The day of the wedding was absolutely perfect. The staff was great! The bartender would see me walking off the dance floor and had a drink waiting for me. Everything was perfect. The cake was also very delicious. I would definitely recommend the fez to friends and family. The grandballroom was absolutely perfect!
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    Abbie Sent on 07/02/2013
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    The Fez was the perfect combination of affordable and beautiful. We had our reception in the Balconade room and couldn't have asked for a better experience. The music was great, the lighting was beautiful, and the event manager on hand was there to make sure any issues or concerns were dealt with right away. During the planning process the event planner (Debby S.) anwered all of my 500 emails and was always quick to be accomodating. Everyone said our weddings was one of the most beautiful they have attended, which means a lot to someone who is planning a wedding on a budget!
  • Amanda
    Amanda Sent on 06/13/2013
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    I don't know what I could say about the Fez aside from the fact that they helped make my wedding reception one of the best events my guests have been to. The dance floor in the Grand Ballroom was amazing. The staff was very professional and knowledgable. I didn't have to worry about anything. It all went off without a hitch. Debby, the coordinator, also did a great job at helping keep me sane before my wedding. I definitely appreciated that! Their prices are very reasonable and give you a lot of variety to choose from when it comes to your budget. We had the Princess buffet and still are getting compliments on how good it was. We loved the food. They loved the food. (It's also nice that since they're right outside of Allegheny County, you don't get hit up with the extra liquor taxes.) We are so very happy with how everything turned out at the Fez and would recommend it to all.
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    Beth Sent on 04/24/2013
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    The Fez was great and the price was just what we needed. We were in the new renovated Terrace Room and it was beautiful. Highly recommend.
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    Amanda Sent on 12/14/2012
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    The fez was so wonderful and easy to work with! Met all of my requests and everything was above and beyond what we had expected for our day! The food was wonderful - everyone still talks about it to this day!
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    Aubrey Sent on 11/01/2012
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    They made it sooo smooth and easy on every step of the way. Also their prices are a steal. They maybe a little far, but their prices are worth it! The food is sooo incredible and they gave us a care package of all the food that was left over. I highly recommend them to the fullest!
  • Megan
    Megan Sent on 10/29/2012
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    We could not have been happier with The Fez. Our event was held in the Terrace Room, their smallest room, but we never felt like their smallest clients, even on a day when another wedding was being held in a larger room. Debby, the wedding coordinator, was responsive, flexible, helpful, and full of great ideas from beginning to end - we couldn't have asked for a better coordinator. Steve, the event manager that night, was so impressive and attentive, but never bothersome. We probably don't even know half of the things he handled - he was that good. The food is amazing, most people went up to the buffet twice, and the wait staff and bar staff were exceptional. For the cost of The Fez, I never in 1 million years would have expected the level of service or quality of food. We could not have asked for a better night in a better place.

    My ONLY suggestion would be to outsource your cake. I know that it is included and that seems like a steal, but, while it did not ruin our night by any stretch of the imagination, we were completely disappointed with our cake's design. It looked nothing like she (Cakes by Brenda McGee) had shown us in the consultation and the taste was unimpressive. However, with the money you save by going with The Fez, you can afford the cake of your dreams and don't need the free one!

    Again, my husband and I, and our guests, strongly recommend The Fez to all potential Brides and Grooms. You will have a wonderful, carefree time, with lots of reassurance and assistance along the way!
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    Denise Sent on 06/04/2012
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    Where to begin? The food? The service? The renovation? It was all AMAZING! When looking for a venue I needed one that was inexpensive that included most everything. I looked at a few places, but never found anything within our price range. A friend recommended The Fez and I’m so glad she did! From the first moment we met with Debby, I knew we had chosen the right place. She was patient and kind and responsive. She answered all of my millions of questions both over the phone and via email. She would answer most emails within 24 hours, but most were sooner. She has been doing this for a long time and she knew her stuff! Knowing that the centerpieces, table numbers and cake were all taken care of, was a load off of my mind! And having the renovated ballroom just made everything complete! On the day of the wedding, Steve, Levi and their team were out of the world! All of my guests could not say enough about the quality of the service! They had not been treated so well in a long time and everybody raved about the quality of service! Steve and Levi were professional and kept checking in with us throughout the night! The food was amazing too! We got the Supreme Buffet and it was awesome! Plenty of variety and everybody got a little something that they liked. So between the food, the service and the open bar…our guests had a great time! Everybody said that it was the best wedding they had been to in a long time! All the staff at The Fez was friendly, efficient, helpful and knowledgeable. From Debby to the guy who set up the tables. I met them all and they were all so wonderful! We appreciate the time and energy they put toward making our day so special! We hope that we can work with them in the future for another party!
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    Amanda Sent on 04/22/2012
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    This was the best venue for our wedding. We had the Grand Ball Room. Which was perfect for our size wedding. The food was AMAZING!!! My guest are still talking about the food!!! Since our wedding, we have a few friends and family members who are using the venue for their weddings. They give you a personal assistant who checks with you through the night to see if you need anything. He came up to me to let me know that they were going to turn on the air, then a few hours later asked if it was comfortble and if anything else need to be done. Loved it... Debbie was amazing... the cake vendor the use Brenda was AWESOME... she worked with us. We saw in her service with the Fez you can get certain flavors, well she had pumpkin cake, we asked her if we could use that since our wedding was at the end of October, she did not charge that much. It is worth having your wedding her!!! We also had our ceremony here. It was nice how it was set up. You can pick how you want the ceremony to be located in the room.
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    Dani Sent on 09/02/2009
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    Our Wedding at The Fez was everything we could have hoped for. The rooms are beautiful and the price can't be beat. The wedding planner Deb was great to work with. She helped us with all of her plans and is a walking encylopedia of wedding information and service providers. The food was the best I've had at any wedding ANYWHERE, ever. The work staff was attentive and every aspect of the evening flowed perfectly. Chuck Webb our DJ had everyone up and dancing all night. I would recommend The Fez to anyone!
  • gwendos
    Gwendolyn Sent on 06/09/2009
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    Unbelievable value for cost. This is a business who has been around for 50 years and it will be around for 50 more. Priced like the fire hall, looks like the hotel.
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    Rachel Sent on 11/11/2008
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    A great place for the reception. All inclusive! The entire staff was wonderful to work with - I would recommend them to anyone!
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    Taryn Sent on 08/26/2008
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    OUR WEDDING DAY COULD NOT HAVE BEEN MORE PERFECT!!! The room was beautiful, our food was AWESOME, and the staff could not have been more accommodating. Because most of my husband's family lived outside the area, we chose to have our ceremony and reception in one location. What a great decision we made choosing The Fez. I changed my mind a hundred times about my details and they were always so patient and flexible. The choices they offer are the most we found anywhere, and the price was great...especially for all that was included in their packages. The wedding coordinator had every detail attended to, and the staff was there for our every need....often before we asked. We are still getting phone calls from family and friends a month after our wedding telling us that it was the BEST wedding they've ever attended.
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    Lauren Sent on 12/08/2013
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    The Fez was an absolute dream to work with. They made my wedding day so stress free and enjoyable! Leading up to the wedding they provided us with very detailed and organized documents for everything, what to bring the day before the wedding, what vendors are suggested, things some brides forget, what everything will cost, etc. It was life-saving for someone who doesn't have an event planner. Debbie was very responsive to any questions I emailed her as well.

    The reason we chose The Fez was originally the price. We were inviting over 300 people and that adds up quick. We got a middle tier buffet package and top shelf alcohol in our budget because it was so reasonable! And everyone enjoyed the food. The amount of choices was incredible (4 entrees on our buffet!) and the drinks flowed all night long.

    We were also very pleased with the service during the event. We had probably 3 different people come and tell us personally that if there was anything we needed to just ask. It was so nice!

    They worked extremely well with the florist and DJ. They even let our mothers shoot confetti canons at us when we came down the stairs into the ballroom! We were in the largest room, the Grand Ballroom, and it was not the prettiest room, but big enough to not be crowded and it had mood lighting built right in, which saved us quite a bit of money.

    Overall I would highly recommend The Fez for a large wedding. The Grand Ballroom was very nice and the level of service was outstanding.
  • Melissa
    Melissa Sent on 09/20/2011
    4.9 out of 5 rating
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    Debby at The Fez is great to work with. She was always willing to offer her opinion when asked and quick to respond to questions. She was very understanding when my FMIL called to 'double check' on the wedding plans. She stayed professional and answered my FMIL questions but then referred her back to us.

    The balconade room was where I had my reception. The room was beautiful, but I had to do a lot of my own decorating. I wish I was informed of that prior to dropping off the items the day prior to the wedding.

    I had a sit down dinner and the serving staff was great and quick. No one waited very long for their meals. There were rave reviews about the English Cod and Pasta Primavera. However, the Prime Sirloin was not that warm and did not taste good. Everything else was delicious. Portion sizes were big, as well.

    For all The Fez offers, I feel it was well worth the money.
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    User2331162 Sent on 09/23/2015
    4.8 out of 5 rating
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    Price reasonable compared to other venues. Each room has its own bar, we loved our bartender, extremely nice & very good. Food choices are great, you can't sample ahead of time but can go to bridal show @ Fez. We had a buffet. You're able to make changes to menu without an up charge if from selection below that chosen. Everyone seemed v. satisfied with food. The room captain and staff dismissed our tables efficiently,everyone had food within 20-30 min. We're pleased that room captain Mark continued to check in to see if everything was good.The Fez includes cake in price. There are a lots of ways to customize ie late night snacks. You choose color that you want for lights recessed in ceiling/around bar. List of hotels providing a shuttle for guests if you meet room block min. Debby generally quick to respond, but if you have several questions I recommend an appt. Dance floor good size. Only disappointment-we thought we would be able to enjoy the fireplace, but at reception told it couldn't be on unless turned a/c off, this hadn't been mentioned. Fez saves spots for parents/grandparents etc. Upper lot isn' in best condition, only 2 stalls in the women's restroom for our room, we tried to tell our guests to park in the side lot near BP if possible. Fez has done many weddings so they know what order of events work best and will make recommendations. If you bring in cookies/ desserts by 1 pm the day prior to wedding then staff will tray for you. DJ needs liability insurance. If you want they do allow you to use mirrors that they have on the table and silk flowers that they have. Anything beyond simple centerpieces that you would just place one on a table you would have to do yourself, but they would be able to light candles for you or other simple things. No cake cutting fee, you get keepsake layer. Prior to wedding party being announced hors d'oeuvres and drinks are provided in bridal suite.
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    Sarah Sent on 08/04/2011
    4.8 out of 5 rating
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    We had our ceremony and reception at the Fez and couldn't be happier! The prices were fantastic, the room beautiful, and the food was excellent! We're still getting compliments about it! Debby was so easy to work with, and really made this part of the wedding planning stress-free. We were able to have our pictures taken at the Fez (they took us to another room so we could have some privacy while our guests enjoyed the cocktail hour).

    Both the ceremony and reception ran incredibly smoothly--there wasn't a single problem. The cake was beautiful and exactly what we wanted!

    Our wedding was on the smaller side (only 70 people total) but we were still treated like our wedding was a priority. I would highly recommend the Fez to anyone!
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    User1950871 Sent on 12/04/2014
    4.7 out of 5 rating
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    There were a lot of great reviews about Debbie that I think were a little overstated based on our experience with her. She tended to forget a lot of things that we had already discussed, and I was happy to have email backup to many of our conversations. We did some nontraditional things (like have our ceremony during the cocktail hour) that I am not entirely sure she was that excited about. And our initial deposit check was also misplaced.

    However, with all of that being said, the Fez was professional to work with despite these hiccups, and the value for our money was fantastic. I wanted a venue that took care of a lot of things for me, and they really did - they take care of set up, clean up, and pretty much everything is included in the price you pay.

    On the day of their staff was SO FRIENDLY and FANTASTIC. I have nothing but great things to say about the staff that was there on the night of our wedding, and they were incredibly accommodating and helpful throughout the night.
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    User1686926 Sent on 06/30/2014
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    Great Deal! Price is extremely reasonable and all inclusive service!
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    User1373458 Sent on 10/10/2013
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    The Fez and the entire staff were very helpful throughout the whole wedding process. They gave reminders when things were due, kept you updated when things might have changes, let us come in and see the room prior to the wedding and helped tremendously on the day of the wedding by their services, clean-up, helping guests when they needed it and helping to get all of our personal belongings on one table by the end of the night. I would recommend The Fez to anyone with any event they may have.
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    Eloisa Sent on 05/13/2008
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    We really liked the venue. The crew was very nice and kept the room in good shape through out the reception. The only pain point was the misunderstanding on the sequence of events. We had given our DJ the sequence of the events without knowing that the event coordinator had change the sequence without telling us. We took a couple of minutes to get everyone on the same page, and problem solved.

    I do recommend the Fez for weddings. It is a great value and they have great food.
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    Nicole Sent on 09/26/2012
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    They did a good job, everyone enjoyed themselves. Food was good. We could have more people working there,but the people that were working did a fine job.
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    User1996908 Sent on 01/05/2015
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    overall great service, will recommend
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    User1218003 Sent on 06/26/2013
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    The food was great and the Grand Ballroom was beautiful. Now the bad:
    We selected the biggest package, which included our cake. We had a meeting with Brenda (Wedding Cakes by Brenda McGee) who does the cakes for them and explained in detail what we wanted for our cake; even picked out pictures from her album, and tasted a few cupcakes she provided. The cake we ended up with was not only the tackiest cake I've ever seen, but not even remotely close to what we described. The cupcakes we tasted we by far the best either of us had ever tried, but the actual cake was dry.
    We had a s'mores station. The reception had started and my husband and I were at the buffet getting our food when one of the staff members came up to us an told us that there had to be an attendant for it so we would have to pay an extra $50 or just not have the s'mores at all. (Obviously we would pay the extra $50 rather than waste the $500 we spent on the s'mores.) I understand the need for the attendant but they knew about the s'mores station months in advance. I found it inappropriate they waited until we were in the process of getting our dinner to bother us with that issue.
    Debby was pleasant to work with; however, there is another older lady who works there who I felt was HIGHLY inappropriate and unprofessional. We arrived the morning before the wedding, per their request, to drop off cookies, table numbers, etc...and this woman was unfriendly from the start. We had several cookies that needed refrigerated and she acted as if it was an extremely inconvenient and ridiculous request. She then approached my mom and stated she needed to meet with Debby to make the final payment. My mom stated she already made the final payment and the lady left the room. A few minutes later she stormed back in, rudely told me I still had to go speak with Debby and left the room again. I then went to Debby's office only to find her in the office complaining about us to Debby. Incredibly rude and unprofessional.
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    Stephanie Sent on 02/12/2008
    2.4 out of 5 rating
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    My husband and I held our 250+ person wedding reception at The Fez Banquet and Wedding Center at 2312 Brodhead Road in Aliquippa, Pennsylvania in December 2007.

    We were quite pleased with the food at The Fez as well as the banquet service. We also found The Fez’s prices to be reasonable compared to the other reception venues we considered.

    Unfortunately, during our reception a distressing incident occurred. Just before dinner a water pipe in the wall burst, partially flooding the ballroom. A number of our tables had to be hastily removed and quite a commotion was caused during our toasts by the staff using shop-vacuums to attempt to clean the area. During our reception and in the month following, The Fez never contacted us regarding this incident. As I did not think it was acceptable to expect clients to hold their reception in a partially flooded ballroom, and I did not believe that we had received the full service we had paid for from The Fez, I wrote to the owner, explained the situation, and asked him to consider refunding a fraction of the cost of our reception. His response dismissive; he blamed the bursting of the pipe on an “Act of God” and refused to consider any remuneration. My subsequent letters were similarly discounted. I was shocked and disappointed, to say the least, that The Fez would exhibit such blatant disregard to customer service, and that they would think it acceptable to hold a reception in a partly flooded hall.

    There were a number of additional negative aspects of our experience at The Fez that, while not major issues in and of themselves, collectively contributed to our overall sense that The Fez has little regard for client and guest satisfaction.

    1) The parking situation was atrocious (although throughout the planning phases we were assured that parking is never a problem at The Fez). The parking lot is dimly lit at best, uneven, and full of potholes. The Fez plans multiple weddings on the same evening, making an already bad parking situation even worse (particularly for the guests of the later wedding).
    2) Although you’re required to pay 15% gratuity on whichever liquor package you select, The Fez still puts “tip jars” on the bar (despite no mention of this practice in your contract). Having already paid gratuity on our bar tab, we had planned for our guests to enjoy an evening entirely at our expense, and not have to worry about having cash on-hand for tips. As it was The Fez endeavored to charge our guests for something for which we had already paid.
    3) The Fez appears to have only one staff member employed to handle ALL of the planning for ALL of the weddings and events at The Fez. This means that your reception is the number one priority for about the 5 days prior to your event. Communicating with the one staff member who handles the planning is difficult at best (she called me by the wrong name!) and this can be extremely frustrating when you’re trying to figure out the many reception details.
    4) The wallpaper in the ballroom was peeling and the restroom was dingy (chipped, peeling old wastepaper basket, broken vanity covering, etc.). While these are small details, I think they speak to The Fez’s general lack of commitment to guest satisfaction. These are things that would be quite simple and inexpensive to fix but would go a long way in improving the overall atmosphere.

    I would be extremely hesitant to recommend The Fez to any other couple planning a wedding reception. A wedding is a once-in-a-lifetime event, not to mention hugely expensive and stressful! The reception venue you choose should be committed to making things as perfect as possible for your special day, and not just counting dollar signs as your guests walk in the door. Client satisfaction is certainly not The Fez’s priority.


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