The Estate at River Run Reviews
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 5 out of 5 rating5.0
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Professionalism 4.9 out of 5 rating4.9
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Value 4.8 out of 5 rating4.8
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Flexibility 4.6 out of 5 rating4.6
Awards
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Featured
Sarah Sent on 06/07/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Book this venue immediately. You will not regret it!
Where do I even begin? Our experience with The Estate at River Run for both our rehearsal dinner and wedding was absolutely exceptional!
First and foremost, the venue itself is simply stunning. From the moment we walked through the doors, we were so captivated: the beautifully manicured gardens, the picturesque views, and the breathtaking architecture created an enchanting atmosphere that set the stage for the entire weekend.
From start to finish, Kim Moody and team went above and beyond to ensure that our special events were nothing short of perfection. The entire team at ERR deserves a standing ovation. They went above and beyond to ensure that every detail was taken care of, leaving us stress-free and able to fully enjoy our celebrations. Their professionalism, attention to detail, and genuine passion for creating magical experiences were evident in every interaction. From our initial meeting to the final farewell, they were attentive, responsive, and incredibly accommodating. They took the time to understand our vision and seamlessly transformed it into a reality. The level of personalized service we received was truly exceptional. Special shoutout to Abby who entertained our every question and request!
Our wedding weekend was nothing short of magical! The staff worked tirelessly to ensure that every aspect of the day ran smoothly. From coordinating with our vendors to accommodating last-minute requests, they truly went above and beyond to make our dreams come true.
We cannot express our gratitude enough to the entire team at The Estate at River Run. They turned our vision into a reality and created memories that will last a lifetime. If you're looking for a venue that offers impeccable service, breathtaking aesthetics, and an unforgettable experience, look no further. We wholeheartedly recommend The Estate at River Run to anyone in search of the perfect location for their special occasions.
The Estate at River Run's reply:
Sarah, our team loved supporting you throughout the planning process and throughout the event! It was such an enjoyable experience serving you and your families from start-to-finish of your entire journey!
Thank you for trusting the protocol that we have set up to guide you along the way, leaning into the process throughout your engagement, and empowering your vendors to serve you through all of the ins and outs of your event! You were such a "model" client and we enjoyed every moment working together!!
We are so honored that we've all shared such a beautiful experience with you and your families over the course of your wedding weekend and the months leading up to your big day! Thank you for such a kind and glowing review. Your wedding was breathtaking here, but your heart and kindness was even prettier! -
Quality of service
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Emily Sent on 08/25/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Dream Come True: Our Wedding at The Estate at River Run
Selecting The Estate at River Run as our wedding venue was the single best decision we made throughout our entire wedding planning process. It wasn't just a venue; it felt like home and provided the perfect backdrop for one of the most important days of our lives. From our engagement photos to our rehearsal dinner and the wedding day itself, this stunning estate was a dream.
We opted for the Friday early access package in addition to the overnight stay package, and it made all the difference. My bridesmaids and I were able to stay the night before, which allowed the wedding morning to be a truly relaxing and joyous experience. We were able to handle all the final preparations on Friday, leaving Saturday morning completely stress-free.
The true magic of this venue, however, lies with Kim and her team. They are, without a doubt, the best in the business. Their kindness, professionalism, incredible attention to detail, and seamless organization are unmatched. They truly think of everything, anticipating needs before you even realize you have them. Their guidance and support were a genuine blessing, allowing us to be fully present and enjoy every moment.
The venue itself is breathtaking, offering so many different and beautiful locations for all the various events. It is truly a place where memories are not just made, but treasured. We are so incredibly grateful to The Estate at River Run for hosting our-
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+4 photos
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Quality of service
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Tamoy Sent on 06/02/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Made My Wedding Dreams Come True
I had the most incredible experience with The Estate at River Run. From the start, I knew I wanted an intimate ceremony that reflected who we are, and this venue delivered that and more. Cameron and Kim took the time to truly understand my vision and walked with me every step of the way, answering questions, calming nerves, and following up on every detail. Their professionalism and genuine care made such a difference.
Special shoutout to my officiant, Sarah Pete—she wasn’t just an officiant, she felt like a part of my bridal party. She helped me with my dress, supported me through photos, and made sure I was comfortable and cared for the entire day. Truly a gem!
I also have to give massive love to Amber of Amkay Photography. I was super particular about my photos, and she went above and beyond. We spent over four hours total on calls and communication to make sure my vision was captured—and she nailed it. Amber is truly next-level and made me feel like her top priority.
I can’t recommend The Estate at River Run and this incredible team enough. They took such pride in making my day special, and I’m forever grateful they were a part of it.-
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+3 photos
The Estate at River Run's reply:
T - What a STUNNING event. HANDS DOWN the perfect way to do a beautiful evening together. When you told us you wanted to run away and get married, this seemed like the perfect place to help you "run away" too! You left all of your worries behind - orchestrated the most incredible dinner in our formal dining room with your closest family and friends. It was absolute perfection in every way. Your vision came to life and we were delighted to play a supporting role in your incredible event! Cheers to Dr & Mr. S! -
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Robert Sent on 11/06/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome service place is amazing with y hey e sun rise
Theater presence amazing vibe and feel I would do it again I recommend thisThe Estate at River Run's reply:
Robert & Sasha - Our team loved hosting you and your families. We know you considered so many locations and we were delighted you selected us. One of my favorite details from your event was the custom-made wine favors in the gift bags for all of your guests. It was SO thoughtful for you to have those made for each person who attended. Another highlight was the incredible ballerina at your ceremony - WOW! SO beautiful. We miss you both already! [with love, kim and crew] -
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Jessica Sent on 10/14/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fairytale Wedding
The Estate at River Run is the most picturesque venue with limitless possibilities of how you can use all of the spaces. From the bridal suite for getting ready to the spaces for the ceremony, cocktail hour, dinner, and reception - there is space to meet your every need. Kim and the ERR team are so nice and kind and are there to support you in making your dream wedding come true.The Estate at River Run's reply:
Jessica, THANK YOU! We really appreciate your kind note. It is always our goal to make ALLLL the wedding dreams come true, and we were delighted to hear about your fantastic experience here with us. -
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Nate Sent on 08/30/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best wedding venue ever
My team and I have worked at river run several times and let me just tell you this venue is the real deal. Kim and the staff go above and beyond for everyone on not just the day of the event but in the entire planning process. The staff are incredibly professional and attentive, ensuring every detail is perfect without ever being intrusive. Every part of the venue is designed perfectly and is curated for your event with intention and care. Everywhere from the landscaping to the decor. If you’re looking for a venue that combines charm, elegance, and exceptional service this is the place to get married! Our team always has the most amazing time filming here and the weddings that take place here are truly special.The Estate at River Run's reply:
Thank you Nate! It's a true pleasure to serve our mutual clients with you. Thank you for taking the time to review us. We are honored to have you work here and are really looking forward to all of your future films for our clients! -
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Kalisha Sent on 08/29/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
You won't be disappointed
A beautiful venue. Kim and Andrew are the best. They always go above and beyond for their clients and vendors. Book your wedding or event today!The Estate at River Run's reply:
Thank you Kalisha! We appreciate you so much. It is our pleasure to serve our clients and we are honored to do it. -
Quality of service
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Doraiswamy Sent on 04/16/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My son's engagement ceremony & party
We had my son's engagement ceremony & party. It consisted of meet n' greet time with appetizers , a formal a religious engagement ceremony and a party with DJ music. The venue was excellent with a beautiful building on the James with some amazing views. Kim, the owner, & the staff (Andrew, Abby, Marina) were all excellent, prompt, courteous while firm in holding to their policies. We had a great event & The Estate was a big part of it.-
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+3 photos
The Estate at River Run's reply:
Thank you so much for your kind words! It was a beautiful celebration and we are thrilled to have been a part of it! -
Quality of service
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Bunn Sent on 02/13/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything About River Run is Amazing
River Run is an amazing venue, from the moment you pull up the driveway to walking out the back terrace to see the gorgeous view, you can tell this is a stunning location for a wedding or any high-class event.
We've worked at the Estate at River Run many times as part of the vendor team and have always had great experiences with Kim and her assistants. They are excellent at communicating what they need and expect, and are always willing to help to make things as easy as possible for us - knowing how they treat their vendors I can only imagine how they go above and beyond for their clients.
Our team has worked at a ton of venues around Central Virginia, and Kim and the folks at River Run are definitely some of the best in business.The Estate at River Run's reply:
Thank you so much for your kind words! We love having Bunn DJ at River Run weddings and events - you all know how to fill a dance floor!! -
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Deirdre Sent on 02/03/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful property with excellent staff!
The Estate at River Run is a GORGEOUS property, and the staff are a dream to work with. They really take care of their clients to make them feel valued and special. PLUS they have the prettiest pool and poolhouse which you can even rent out for bachelorette parties, etc.!The Estate at River Run's reply:
So kind of you Deirdre! We are grateful you've noticed our client commitment and how serious we take our roles here at the property. We are so grateful for your kind words! -
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Barbara Sent on 12/22/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fabulous venue!
If you want to make a statement this is the place! Magnificent views, decor and the friendliest of people. Stop looking, this is the place!-
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+12 photos
The Estate at River Run's reply:
OH BARBARA! Thank you so much for sharing your experience. We LOVED having you as a client and look forward to many more fabulous celebrations with your family here over the years. -
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Alexandra Sent on 10/17/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best weekend of our lives!
My now-husband and I agonized over where to have our wedding. I am so happy we decided on the Estate at River Run. We were incredibly lucky and the weather on our wedding date allowed us to be outside on the upper and bluestone terraces. Our guests kept telling us ours was the most beautiful wedding they'd ever been to. Having the entirety of the house for our guests to explore got rave reviews. And it was very important to us to be able to get ready at the venue itself. The morning of the wedding my bridesmaids and I got ready in the bridal suite, while my husband and his groomsmen took over the pool house. We all had tons of space to spread out, and it made pictures so much easier not needing to transport everyone to the venue once we were ready. We loved being able to stay at the Estate from dawn til dusk! The venue staff were wonderful to work with as well. We so appreciated their flexibility over the course of the weekend. We also chose to have our rehearsal dinner at the Estate the night before our wedding. Again, our guests loved it. We had such a beautiful dinner outside by the pool. We couldn't be happier with how the entire weekend went, and are so happy we chose the Estate at River Run as our wedding venue.-
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+7 photos
The Estate at River Run's reply:
Awe Alex! What kind words.
These photos are BEAUTIFUL!!!!!!!!!!!!!!! You two were like a vision from a film! SO stunning. :)
We LOVED working with you all. The property prep was so much fun as our in-house planning team also had the pleasure of being your planners for both events! Your family was absolutely amazing and we enjoyed meeting with and working with everyone to pull off such incredible events that Friday and Saturday for you all. The weather was absolute perfection and we hope the event was even more than you two ever dreamed of! It was fantastic having the opportunity to work together. You both are so special to us. From the day you booked, to the surprise engagement on the brick terrace, to the wedding and rehearsal dinner planning process, through the events themselves. It was absolutely our pleasure!!! -
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Dembris Sent on 10/09/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond Amazing Experience
I had my DREAM wedding day at the Estate at River Run! I have so many amazing moments and comments that it is difficult to articulate where to begin. As soon as we visited we knew this was the venue for us. There are sooo many gorgeous views at the Estate. I fell in love at first sight. Beyond the amazement and beauty of the venue, the entire team at RR were so hospitable and felt like family! Even our guests commented on the customer service and hospitality they experienced while at the Estate. They made our day sooo special even in the midst of a tropical storm. I remember Kim Moody saying to me the morning of our wedding day, "Don't worry this is the perfect weather for some of the best photos!". She was absolutely correct! The preferred and recommended vendors were outstanding. The bridal suite is breathtaking. I literally felt so relaxed, at ease, and supported on my wedding day. By the end of the night Kim joined me on the dance floor for a quick dance to celebrate. My wedding day is unforgettable and the Estate at River Run helped to make that happen. Thank you!The Estate at River Run's reply:
Hey girl heyyyy! :)
You two are so precious, and it was an absolutely amazing weekend. Your families are so wonderful, and we had a blast serving you throughout the entire planning process. Your warm smile and joy were radiating every time you were in the building before, during, and since your wedding! We think of you often and miss you both terribly! -
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Samantha Sent on 09/29/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Enchanted by the Estate of River Run
When Tyler and I embarked on the journey to find the perfect wedding venue, I had a vision in mind, a dream that seemed elusive until fate led me to the breathtaking Estate of River Run. The moment I set her eyes on it, my heart skipped a beat, and I instantly knew this was the place where our dreams would come to life.
Visiting
the Estate of River Run was a moment of sheer excitement. What sets this venue
apart is its sprawling, picturesque grounds. Unlike many other venues that
confine you to a single room, here, you have the entire estate at your
disposal. The ability to explore every nook and cranny added an element of
magic to the experience.
Words
alone can hardly capture the sheer beauty of this place. The Estate of River
Run is, without a doubt, one of the most stunning locations I've ever had the
privilege of witnessing. I was utterly captivated, to the point where I
couldn't help but imagine living here permanently. It's not just beautiful;
it's enchanting in a way that photos can't fully convey.
Our
guests were equally enchanted. Even now, long after the wedding, they can't
stop talking about the venue. The grandeur of the interior and the majesty of
the exteriors left everyone in awe. Here, you won't find restrictions on where
you can go or where you can't take pictures. It's like having your very own
fairytale for the night, a place where possibilities are as limitless as your
imagination.
However,
what truly sets the Estate of River Run apart is not just its sheer beauty and
limitless possibilities, but also the warmth of the staff. From the moment we
arrived, they treated us like family, ensuring that every detail of our special
day was perfect.
If
you're in search of the perfect venue for your wedding or reception, look no
further than the Estate of River Run. Its natural allure will leave you
breathless, and its grandeur will make your special day feel like a true
fairytale come to life.
The Estate at River Run's reply:
You two cool kids were an absolute blast to work with, and it was such an honor to be your selected venue. Your family was fantastic, and we all had so much fun the weekend of your event. Getting to work with you two at Kim Moody Design on the planning side was also a blast! Thank you for trusting us doubly on the most amazing day of your lives. What a fabulous July 4th it was!! -
Quality of service
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Merideth Sent on 06/18/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thank You for Hosting our Dream Wedding
Wow, we will never have adequate words to describe how perfect our wedding day was because of The Estate at River Run! They went out of their way to make us feel special from the day we toured the venue up until we got into the getaway car to celebrate being married. They were great to work with! The venue could not be more stunning and accommodating. You will adore hosting any event here!The Estate at River Run's reply:
Merideth, thank you so much for your sweet words! What a stunning and special day! You're wedding was such a celebration and it was such a joy to be a part of it! -
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Caroline Sent on 04/30/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect Venue 10/10
We absolutely loved working with and having our wedding at The Estate and River Run. Kim Moody and her team are great and helped all our (somewhat unconventional) wedding dreams come to life. Renting the estate for the weekend really feels like the whole house belongs to you and that you have full run of the beautiful venue and property. The girls were able to get ready for the wedding in the bridal suite with an amazing/ beautiful big bathroom and the guys were able to hang out and get ready in the pool house. There are a multitude of places on the property where you can choose to have the ceremony, cocktail hour, and reception. We chose to do the ceremony on the back bluestone patio with the house as the background and a beautiful view of the river, then we had the cocktail hour around the pool, and then utilized the entire house for our wedding reception. At the end of the night my new husband and I spent the night at the Estate in the Bridal suite and got to wake up to an incredible river view and espresso. We couldn’t have asked for a better wedding venue for our wedding! We would get married here again and again if we could!The Estate at River Run's reply:
What an absolutely incredible weekend of events. It was our pleasure to host and be the backdrop of such incredible details. You two were a vision - everything was absolutely stunning!!! We can’t wait to have you two back for anniversaries!! -
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Rachael Sent on 04/18/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most gorgeous venue
This venue is so stunning, my guests were in absolute awe! Not only that, but the staff at River Run go above and beyond. I would recommend this venue to anyone looking for that absolutely breathtaking venue!-
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+6 photos
The Estate at River Run's reply:
Rach - it was so beautiful with you and your family here! We loved preparing it for you and having it be the place you and Shane look back on for decades to come!! Thank you for picking such a beautiful spring day with us for your wedding! I still remember when you toured in the middle of winter when we were running on the generator! haha, Such a juxtaposition! Love and hugs!
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Brooke Sent on 04/14/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Private Styled Shoot Host
Estate at River Run is not only incredibly beautiful, but the staff are kind, knowledgeable, and helpful to boot. I cannot recommend them highly enough. Kim is a wedding planner herself, so they treat vendors with the kind of respect, autonomy, and care that only comes from years in the industry!The Estate at River Run's reply:
Brooke! Thank you!! SO kind of you to say. We loved having your beautiful work here and look forward to many more smiles from you over the years. -
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Kiara Sent on 01/09/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best venue ever !
THE MOST AMAZING VENUE WITH THE MOST HELPFUL PEOPLE.
Working with Kim & her team was a dream and they made us feel so welcome when hosting our event there this Fall. I am so appreciative to them for everything. The experience was amazing and it was more than just renting out any other wedding venue. Kim stayed for our entire event to make sure things went smoothly and to help us celebrate. We could not have asked for a better experience. The venue is absolutely breath-taking and created a wow factor that still has our guests in a daze. If you are looking for a beautiful venue with an amazing staff and support team, please stop at The Estate At River Run. You will not regret it!!The Estate at River Run's reply:
K&G - You two are fabulous. BEST dressed, best smile, and so much fun!! It was a pleasure to help you host your friends and family for the most beautiful evening imaginable. 18 months [RIGHT!?] of planning - SUCH a great end result! Our team was so delighted to support you through the process. Thank you entrusting us with such a special day in your lives. You two are going to accomplish big things together. See ya for the 10 year vow renewal! -
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Katie Sent on 11/21/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fairytale Wedding
From the day we toured the venue, we knew we wanted our wedding at the Estate at River Run. No other venue compares or even comes close. The Estate and grounds are beautiful throughout the entire year and very well kept. Kim and her talented team are also top notch and so very easy to work with. We had both our ceremony and reception here and fully utilized most spaces throughout the venue for our 180+ guests. Our wedding day was nothing short of fairy tale and we can’t thank Kim and her amazing team of vendors for making it the most special day of our lives.The Estate at River Run's reply:
Katie!! You are two sweet. THANK YOU for such a kind synopsis of what it was like to host your event here. We are all about the JOY and love celebrated by our couples. It was SO much fun getting to know your family and helping prepare the building for you. You had such an amazing celebration and we were DELIGHTED to be part of it!! Thank you for all of your kindness and laughs throughout the planning process. -
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Katherine Sent on 10/07/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Wedding Venue
My husband and I chose the Estate at River Run for our wedding venue the first day we visited. You can try to look at pictures but it won't capture the true beauty of the property and the feeling you get when you arrive. Kim, the owner, greeted us with a smile and treated us with a constant open door policy any time we had a question or needed to stop by prior to the wedding. Our wedding day was absolutely incredible and our guests loved the ability to sip a cocktail on the terrace, dance in the ballroom or have a quiet conversation in one of the many ornate rooms. Kim and the Estate at River Run management team went above and beyond to ensure our vendor team had what they needed and that our day went smoothly. We cannot thank you enough for helping us create a memory we will never forget.The Estate at River Run's reply:
Katherine - you are so kind! Your communication skills are amazing and it was an absolute pleasure to work with you through the entire process. Your attention to detail was so appreciated, and we will not forget how beautiful everything was. You two are the CUTEST couple and it's been so fun getting to know you and see your sweet smile around here. We will miss you all and are SO happy for your next adventure as newlyweds! -
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Holly Sent on 07/21/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Vendor Partnership
I’ve had the pleasure of working with Kim and team for a while now and they’ve always exceeded my expectations. They are consummate professionals and execute every event with precision. They are top-tier professionals who really care about the quality of service they provide. I would recommend them to all my clients.The Estate at River Run's reply:
Holly is an incredible make-up artist. Her attention to detail is absolute perfection. Holly and her team are so incredible to work with! Every client we've ever had who has worked with her has been thrilled. The team are all kind, friendly, talented, and professional. Her artists take the time to really listen to their clients and exceed expectations! -
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Leah Sent on 04/28/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We loved having our wedding here!
We had our wedding at the Estate at River Run and Kim went out of her way to make sure things went off without a hitch. She was a joy to work with and has years of experience in the industry. The Estate photographs beautifully and it is more stunning in-person. We loved having the large amount of outdoor space so our guests could move about freely, and there was plenty of space for any number of people. All of the recommended vendors were incredibly professional and very responsive which made planning and the actual wedding day stress-free. If you're considering having your wedding here, you won't find a more beautiful or more unique venue. Beyond that, the owners are absolutely wonderful people which makes it all the better. Thank you Kim and Andrew for going above and beyond to make our day so special!The Estate at River Run's reply:
Leah & Co - WHAT a special night you all had! It was our pleasure to help you and your family host an incredible event. You all have been through so much with COVID rescheduling, it was our ABSOLUTE PLEASURE to assist you all and prepare a place for a magical evening. -
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Lauren Sent on 10/29/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Wedding at The Estate
When I got engaged, I was thrilled to find a hidden gem in the highly competitive Richmond wedding venue industry. Kim, and the estate, absolutely wowed my parents and the parents of my now husband. Even being states away and seeing the venue for the first time over FaceTime, Kim's warm personality made it easy to connect and get excited about our wedding!!!!! And, during COVID and juggling many hard decisions, Kim cared about me as the bride and wanted to make me feel like decisions were in my control.
Fast forward to wedding day in October of 2020, Kim and her team executed the most beautiful day, despite the rain from a hurricane. It was an absolute dream. From getting ready in the bridal suite to our tuscan ballroom dinner and dancing in the blue room, the day was unbelievable. The flexibility and versatility of the space allowed for an amazing celebration - pandemic, rain, or shine, and our guests loved it!!! With so much (elegant) space to accommodate guests of all COVID comfort levels, questions and decisions other brides battled with were not things my family or I had to think about.
I love the estate. We also had our rehearsal dinner here, and even though it was our at the time back-up plan, it turned out absolutely AMAZING and was a highlight of the weekend!!!
Would 10/10 recommend this venue to anyone.The Estate at River Run's reply:
Lauren - your day was SO special. So many thoughtful touches and such a picture perfect celebration. Your bridal party and family were all so incredible and you are a very blessed and loved lady. We wish you and Tyler ALL the happiness in the world, you two are such a special couple. It was meant to be exactly the way it all happened so that your day could be more intimate and well celebrated. I will never forget seeing you turn coming through the doorway and see Tyler for the first time that day and the well of emotion you felt. -
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Tiffany Sent on 08/25/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Breath Taking
Working with Kim at the Estate at River Run is like meeting an instant new friend. She is so professional, kind, and prompt that working with her is always easy and fun. The Estate at River Run doesn't just photograph beautifully, but in person, it completely takes your breath away. Every corner of this venue is bathed in true beauty, history, and elegance. The crown moulding and artwork, pool house, lit walkways, patio overlooking the river at sunset, grand ballroom, and even the bathrooms are all so beautiful I couldn't forget them even if I wanted to. Being there is like being transported to a different, grander time. I can't wait to go back and hope to very soon.The Estate at River Run's reply:
Thank you sweet Tiffany! You are SO talented and incredible. We love it when you are here capturing all of the architectural love that was put into this incredible place. -
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Amy H. Sent on 08/19/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From Covid to fairytale!
When plans got canceled due to covid for my daughter’s May wedding, The Estate at River Run was the answer to our prayers! With strict limits on the number of guests and a couple so ready to begin forever together, we had a dilemma. What seemed like an impossible scenario turned into a fairytale! The long, picturesque driveway to the Estate took our breath away as we entered into the very private and secluded venue on the banks of the James River. We were giddy with excitement! ! There were several times during the day that we had to ask ourselves if this was even real life! The stately home is like no other! The details! Gold and crystal are prominent features and most of the furnishings and artwork are original to the mansion. It was the perfect setting for a fairytale wedding. It was beyond our wildest dreams Our time in the bridal suite was like spending the day in a castle! The room was so roomy, bright, and airy and such a calm space to get ready. So many of our favorite pictures were taken in the bridal suite with the most spectacular light coming through the windows. The gown! Oh the gown in that window! The plush bedding, the artistic ceiling, the lights - It was all breath-taking! It was such a sweet moment when my husband saw our daughter for the first time, dressed in her gown. The tears flowed and it was magical! The first look took place on the walkway at the front door and was like something out of a movie with the mansion as a backdrop. After the first look, the bride and groom were married in an intimate ceremony on the Brick Terrace overlooking the James River with immediate family members there to witness the couples’ commitment to each other and to God. After the ceremony, the photographer was able to capture amazing photos by the round pool as the sun set over the James River. While the couple was occupied with photos, the family was captivated as we learned about the history and design elements of this awe-inspiring estate. Then, we enjoyed a beautiful and delicious cake in the Wedgewood Ballroom. This space is the most enchanting room with natural light from magnificent windows, beautiful carpet, a grand piano, spiral staircase and a chandelier handcrafted specifically for the space. Every detail of the house and the immaculate grounds made for the most beautiful photos. The warm welcome and the attention to detail by the owners, Kim and Andrew, made us feel so at home. We will be forever grateful for the blessing of this day and for the opportunity to celebrate in such an intimate way at the Estate at River Run.The Estate at River Run's reply:
Amy your light shines SO BRIGHTLY!! Your family took what could have been a heartbreaking situation and made it into the most intimate and special celebration of love for your daughter and son-in-law. It was so special for us to be part of their event. Watching him spin her in the ballroom in her beautiful ballgown was like something out of a Disney movie or a fairytale. The room might as well have been full of family and friends watching - no one even noticed because the two of them were so locked in on each other and so in love. -
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Samantha Sent on 05/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Creative and Elegant Wedding Venue
It's been a month and I still can't find the perfect words to describe how magical our day at River Run was this past February. We married in the ballroom in late afternoon, with the sun filtering in through the gorgeous yawning windows. My husband played the estate's grand piano for me as I walked down the aisle, and so many loved ones filled the warm space with smiles (and a few tears). And as elegant and grandiose as the manor may be, at no point did it feel stifling or inaccessibly fancy. We're a family of modest means who found ourselves in this estate by a series of impossibly fortunate circumstances, and not once did I feel like I didn't belong. Kim Moody makes the entire experience feel like family from the start. River Run's familiar relationship with their preferred vendors made every step of the process easy and enjoyable-- the caterers know the kitchen inside and out, and can give exact details on arrangement and setup. The DJ has tested every room and knows precisely where sound carries the best. We felt like there was a team of people-- all incredibly kind and eager to share our day with us-- that had our back. And as we planned the whole thing ourselves, that ease of execution was no small feat. Everyone involved with River Run has so much experience with weddings, events, and easy elegance that every detail fell into place. Our day would have been beautiful no matter what, but February 29 in the Estate at River Run, we secured memories that will still be striking as long as we live.-
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+4 photos
The Estate at River Run's reply:
We are SO grateful for your time with us here! Your event was so thoughtfully planned with every special detail. In all of years as a planner I've never seen a bride walk down the aisle to a song played and written by her groom. What a dream of a lovestory! Thank you for choosing us. -
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Alex Sent on 04/29/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Perfect Day at a Magical Venue
Oh man, what a day we had! Our wedding at The Estate at River Run was an absolute dream come true. We had fallen in love with this place after a visit only a few months before and completely changed our plans so we could have our wedding here.
We opted to have both the ceremony and reception here as it gave us the chance to fully utilize the venue. From our ceremony in the ballroom with its gorgeous high ceilings and dramatic windows, we took our guests downstairs to the banquet hall where we danced the night away! There, we dined at the massive hearth, danced under the chandelier, escaped to the wine cellar for goofy photos, and stepped out onto the back patio to catch our breath and enjoy the breathtaking view of the river and countryside at sunset.
We were treated so well. Kim is so patient and easy to work with, guiding our very inexperienced steps through the often hectic world of wedding planning. She gave us so much and ensured we had the best time on the best day of our lives.
We cannot thank everyone at River Run enough. Our wedding was perfect, and I hope others can experience even a fraction of our happiness there too!
The Estate at River Run's reply:
Awe - Alex - it was a dream to have River Run full of guests and watching everyone enjoy themselves so much in celebration of your nuptials. Thank you for bringing your Michigan family here to taste a little bit of the fact that "Virginia is for Lovers!" Cheers to all the leap year anniversaries your life has to offer!! -k -
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Anika Sent on 09/25/20244.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Every Videographer's dream venue to capture a wedding
We had the pleasure of capturing a beautiful wedding at The Estate at River Run, and I can’t say enough about how exceptional this venue is. The estate itself is incredibly elegant, royal charm that made every shot look stunning. Whether indoors or out, every corner of the property provides a breathtaking backdrop.
What truly sets this venue apart, though, is the staff. From the moment we arrived, they were attentive, friendly, and went above and beyond to ensure that everything flowed seamlessly. It’s always a joy to work with a team that is as professional and kind as the one at The Estate at River Run. We highly recommend this venue for couples seeking a mix of elegance, history, and exceptional service on their wedding day!The Estate at River Run's reply:
Thank you so much for the very kind words! It was such a pleasure working with your team and we look forward to Catch Motion serving many of our clients in the future. Your artistry with our mutual client was on point and we loved having you all. -
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Karen Sent on 05/16/20214.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Stunning venue!!!
If you're looking for a stunning venue for your wedding, this is the place! Our daughter's wedding was an absolute magical fairytale weekend! The venue couldn't have been more perfect for creating a dream come true day! The venue was so comfortable and spacious for everyone to get ready. There were so many fabulous places for pictures. We were extremely pleased with the entire weekend. The team at ERR made our vision turn into a reality. We couldn't be more pleased!The Estate at River Run's reply:
And WHAT a weekend it was! You all having the property for the Friday-Sunday experience set the tone for how relaxed everyone was. The catered formal breakfast in the dining room was the cutest! Their enchanting reception dinner overlooking the river was absolutely magical. It was such a pleasure to serve you all and to get to know everyone. -
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Meghan Sent on 04/28/20254.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Amazing Wedding at River Run!
My husband and I thoroughly enjoyed our experience at River Run. As a local bride, we frequently were wanting to stop by, plan, and check-in on the details of our upcoming wedding day and the staff at The Estate were more than accommodating. Their attention to detail leading up to the day and the day of, made me feel at ease and like I had nothing to worry about. The grounds are absolutely beautiful and the staff couldn't be more helpful. We loved our experience and want to find a reason to host an event there again, just to be able to do it all over again!The Estate at River Run's reply:
Meghan, It was an absolute pleasure to serve your family. From the first time we all met in person until we sent your gown off for preservation afterward, we just adore you! You are such a breath of fresh are and we are honored to have hosted your friendly guests and all of your wedding fun. We are really accustomed to helping brides from all around the country get married here, but when we've got a Goochland Local Family in the house, we are also so proud! Thank you for taking the time to write this sweet review. We have been so grateful to help you all host both events! -
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Erin Sent on 02/25/20254.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
A Magical Building
We fell in love with this stunning venue the minute we drove through the gates into the picturesque driveway. This was our first venue tour, and we canceled our other tours the minute we got home! The entire team is warm, kind, and expressed genuine care and excitement for our wedding day.
There are costs to be mindful of—venue restrictions and vendor limitations can add expenses throughout the process. The Estate does a great job of outlining costs upfront, but be diligent when assessing your overall vision and budget! The venue is one-of-a-kind. We were specifically interested in finding a venue that would provide multiple indoor and outdoor spades for each part of our wedding day (getting ready, ceremony, cocktail hour, and reception), and The Estate provided SO. MANY. OPTIONS.
Our wedding day was simply beautiful. The sunlight pouring into the Wedgewood Ballroom, the golden glow on the facade, and our guests dazzling inside the Tuscan Ballroom’s brick, stone, and wood completed our fairytale. Every member of the ERR team ensured even the smallest details were perfect. We are grateful for everything. And, of course—KIM! She greeted our bridal party at the door, left a handwritten note in the suite, shared a heartfelt moment with my mom, and took a selfie with us before our sparkler exit. From morning to night, she added so much sparkle to our day.
This is an incredible venue for any event. Charming, elegant, timeless, romantic, Ours.The Estate at River Run's reply:
Erin & David - you two are the perfect pair and the most beautiful couple! It was a pleasure to host you both and we were honored that you selected River Run out of all of the venues you could have chosen for your most special day. -
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Lindsey Sent on 01/30/20234.6 out of 5 rating4.6-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Perfect venue for the most perfect day!
Originally The Estate was not what my husband and I had envisioned for our wedding day, but I decided to visit anyways (because how can you not, it's breathtaking) and absolutely fell in love. All of the details and history are just a small part of what made this our dream venue. Kim Moody and her team are the most thoughtful and knowledgeable team. They were attentive, flexible and willing to work with us on most situations -- all while staying so cool, calm and collected. My favorite aspect of this venue is that there are SO many different locations that you can utilize -- it was honestly hard to narrow down where we wanted to do everything. We ended up utilizing as much of the property as possible (even with torrential downpours all day long) and I wouldn't change a thing. Kim was always right behind us with a drink or a "how are you doing" and it was so comforting to have that.
The Estate at River Run was the absolute best choice for us (and it made for the most amazing photos). I wouldn't change a thing and that's due to the amazing team and the most beautiful location. Thank you all again and again from the bottom of our hearts!
Lindsey & Colin Ah - 5.14.22-
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+3 photos
The Estate at River Run's reply:
Oh Lindsey!! You and Colin are truly the sweetest. It was such a FUN, FUN group. It was such a joy hosting you all and your families. I was just looking at your pictures this week and was reminded about how beautiful your gowns were, how perfect your Hollywood starlet hair was, and how stunning your florals looked. I know we were all surprised by the rain, but the sunset was so magical on the river after the rain - it was worth it for the "fire" in the sky pictures from that night!
You and mom looked like sisters in your incredible gowns. It looked like you both stepped off of a runway show! Thank you for trusting us with hosting your special day. -
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Courtney Sent on 04/30/20244.4 out of 5 rating4.4-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 2 out of 5 rating2.0
Most beautiful venue for your big day!
Absolutely breathtaking venue, with an incredible and fun staff! My husband and I toured tons of wedding venues, but the day came to look at the Estate at River Run, and as soon as we passed the gates, we were in love. Kim showed us the estate, telling us all the fun facts and details that made this venue so special and unique. The thing I loved most about the venue was the amount of love and detail that went into making this venue, and the immaculate views no matter where you were. It was beautiful. We utilized every inch of the estate during our wedding, and our guests could not stop raving about how beautiful everything was. The girls got ready in the most amazing rooms upstairs, which were so spacious my large bridal party of 10 had room to wander, breathe, eat, and more! The guys got ready at the poolside, where the estate team pulled out games and activities to keep them busy and entertained until it was time to get ready.
We got married on the blue stone terrace that sat all of our guests comfortably, and allowed us to have this beautiful entrance. After the ceremony, we went over to the pool area to do cocktail hour, and it truly brought the colorful, tropical, and fun vibes that were we hoping for. With tons of room for guests to walk around, and games sprinkled throughout, it was absolutely perfect. After cocktail hour we had dinner and speeches in the ballroom downstairs, which was spacious and simple allowing us to add our own taste of decor, and let our personalities truly shine through. Then dancing in this beautiful ballroom, that has the largest windows to let the sun shine through. When night came the ballroom was the place to be and the dancefloor was always energetic and lively, but if you needed a break from dancing, you could go into other areas of the estate to relax, play pool, and chat with guests!
Truly every minute of the wedding was so beautiful, and the venue was the anchor that made this happen. Kim is also so fun to hang around, and she brought the energy and comfort during our wedding day, helping to calm me (the bride) and pump everyone up! The best experience, and I cannot recommend this place enough, if you are looking at venues, make this your first stop, because you too will think it is a dream come true, just like I did.-
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The Estate at River Run's reply:
Courtney, it was such a joy to be a part of your day!! What a perfect and stunning celebration! We loved preparing the property for your and Shyheim - it was such a honor to help you celebrate :) -
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Kendall Sent on 11/24/20244.2 out of 5 rating4.2-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
A Great Venue, With Some Caveats
The Estate at River Run is a beautiful, but very costly venue. It is well worth the cost with the day of staff, beautiful up-kept grounds, and well-restored interiors. But. I would advise other brides to carefully look at the contract because there are certain things that can slip by. If you are planning to have an outdoor reception, know that you *will* rent your own tables and chairs separately, even if you have a tent. You have to pay an exorbitant fee if you want to include vendors that are not on their list. (Although, it looks like they are growing it.) You pretty much only get access the day of, unlike other venues that give you the flexibility of having the whole weekend. There were a few moments where we felt that the venue was more concerned about the quantity of booking rather than the quality of the experience. For instance, we were outside doing rehearsal while another bridal party was getting ready for a wedding that day. We had a very limited time there in order to accommodate the other party and there was no flexibility on having it later in the day, right before rehearsal dinner, for example. It just gave the wedding party and guests an awkward amount of time between the rehearsal and rehearsal dinner. The same thing happened with our engagement photo sessions. But it wasn't terrible, it just felt like we were intruding and had to get in and get out, even though we were told that we had free and ready access to the venue. However, to contradict what I just said, Kim really does give off warm vibes and really does make you feel at home every time you visit, do walkthroughs, etc. We received many gifts and letters, too. Kim and her team very clearly care about this venue and are constantly working towards improving the venue's aesthetic and making new additions to the property. However, I wish they would be a bit more accommodating when it comes to the client experience and vendor choice. With all that being said, it was the perfect venue for the size of our party (150+) and the light academia theme that I was going for. We really made it work with an outdoor lawn ceremony, indoor cocktail hour, outdoor reception on the terrace, and dancing in the ballroom. The upstairs suites are roomy and perfect for the bridesmaids to get ready in. I also loved the story behind the Estate and I know that many stories came out of it from our beautiful wedding day. Thank you so much to the team for making our wedding unforgettable.-
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The Estate at River Run's reply:
Thank you so much for taking the time to share your detailed feedback. We’re truly honored to have been a part of your wedding day and are delighted to hear that you found the property beautiful and well-maintained, and that our team helped make your celebration unforgettable. Your kind words about Kim and the staff mean the world to us.
We also appreciate your thoughtful insights on areas where we can continue to improve. For couples seeking extended time on-site, we do offer, and have always had the option available for Early Access packages that allow for additional hours the day before the wedding. These are commonly used for for drop-offs, setups, rehearsals that need to happen during a specific timeframe, rehearsal dinners, or even a photo session. These options are designed to provide more flexibility for those who want a bit of extra time to settle in or rehearse without overlapping with another event.
To clarify, in the same way we avoid scheduling rehearsals during another couple’s event time, we did not have another event on-site on your wedding day. We understand the importance of feeling fully present and comfortable, and we always strive to create a smooth and personal experience for every couple.
Your comments regarding vendor flexibility are also noted. We are actively expanding our Preferred Vendor List to offer more variety while maintaining the quality and standards that ensure a seamless event for all our couples. We feel it's expressly important to have vendors with flawless success in the industry for many years, with hundreds of weddings under their belts, so clients can be assured they receive the best service. In addition to that, we want them to work at our property multiple times flawlessly before inviting them to join the preferred vendor list.
We’re grateful you chose The Estate at River Run and that the venue supported your vision so beautifully. Your wedding was magical, and we’re so glad we could help bring it to life. We loved working with you and your fabulous parents! The academia theme was beautiful and perfect. Thank you again for your feedback and for sharing your story with us. -
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Alisha Sent on 08/27/20242.2 out of 5 rating2.2-
Quality of service 2 out of 5 rating2.0
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Average response time 4 out of 5 rating4.0
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Professionalism 2 out of 5 rating2.0
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
Would not recommend
We will always look back at our wedding weekend fondly, but planning a wedding here was an absolute nightmare. We paid a premium price ($23,000+) to rent the space on a peak June summer Saturday, with the full intention of having a tented reception (our dream). We were explicit about this plan before we signed the contract and the venue let us know that typically tents are set up the Thursday before the weekend, during standard business hours. After the floral, linen, lighting design, and floor plans were built, the venue let us know that the couple getting married on the Friday before did not want a tent on the property for their aerial pictures (which could have been taken ahead of time). They did not think to let us know this limitation before signing the contract. An overnight tent set-up would cost an extra $15,000+. ERR prioritized the Friday’s couple’s wishes and did not allow us to put a tent up. We had already sent out save the dates and had to re-do the layout and designs. ERR would not agree to any refund, continued to charge us for the outside vendor fees (did not waive a single fee), and would not cover any portion of the overnight set up. This venue boasts “white glove service” but their actions say otherwise. We would have never paid this amount of money to rent the space for this plan. Because of our split up floor plan, we had to do the special dances outside on the patio, which they would not even allow us to play “amplified” music outside and it had to be a very soft volume, or pay an extra $3,000 to play music outdoors & set up “walls” around the space. The band could not perform our first dance song live because of this. Why have an event space if you can’t host an event?The Estate at River Run's reply:
Thank you Alisha for sharing your feedback, I know that we also wish things had gone differently leading up to your event to ensure your complete happiness. The shortfall still ultimately falls on the fact that early access for The Estate at River Run was not booked by you all in order to ensure that your tenting dreams could be brought to life for the price point you were willing to spend on the labor that it takes to do so. All of our client’s events are important to us and therefore the opinion of the Friday client not wanting your tent up the day prior to your rental period, during their wedding, also matters. Additionally, our property was booked by that client prior to your initial tour here, and their rental was one of only two dates sold in the month of June at that time. You still made the decision to move forward with the date that paired up to the pre-sold Friday instead of the multiple completely clear June weekend dates that were still available to select from at that time.
Until this specific client, there had never been a concern from anyone else about allowing the occasional Saturday bride’s tents up early on the Summer Court based on the rental delivery company’s schedule. Unfortunately, in this scenario, that was their decision and it was her right to have that opinion. It was still early in your planning process when we determined this would be a potential hiccup to your plan and we are the team that brought it to your attention to begin with. I recall fielding questions about this from you all when I was out of town with my family for Thanksgiving. In order to support you in the best possible ways, I worked to try to help you through the process at the moment you were ready to discuss it. I spoke with the groom, the coordinator you’d hired, the coordinator the Friday client hired, and the Friday client themselves, and then I reached back out again to the groom.
At that time, we even offered to allow you to rebook your date with no penalty to ensure your dreams could become a reality for a timeframe when the rental company was not as busy and you declined.
We did everything in our power to appropriately address this for you all. As the venue, we shouldn’t even have been the one who realized the potential for the hiccup in the first place. Typically, this would be the planner’s responsibility for the client, but since they were only brought in at the end of your process, that wasn’t the case. Once the planner got wind of the situation, she also went above and beyond to serve you because of her relationship with our property.
Additionally, you were given access to our property for 42 additional hours that you did not pay for as a courtesy, to allow us to support you in keeping your rental company pickup costs as low as possible. We turned down two different Sunday events the weekend of your wedding because we didn’t feel we could adequately serve those clients after having your event booked here and you had so many moving parts regarding your rental pickups. Furthermore, despite the way you treated members of our staff and your repeated expressions of frustrations about our property, you were welcomed back after your wedding when you reached out to let us know that your off-list photography vendor didn’t accomplish the list of pictures you’d hoped for.
Again, all of our clients are important to us and we do wish you the best, but I think a number of mistakes were made in the process of planning this event and I’m so saddened that after we answered many, many dozens of emails, and dozens of text messages during the time that you were booked with us that the takeaway you had was negative. Reading your feedback is heartbreaking after all that our entire staff did to serve you and your families during our entire business to client relationship. We wish you two all the best and hope that you find complete happiness.
-Kim Moody (Co-Owner/Director of Events) -
Quality of service
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