The Douglaston Manor Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
65 reviews
Recommended by 92% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.6 out of 5 rating4.6
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Value 4.6 out of 5 rating4.6
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Flexibility 4.6 out of 5 rating4.6
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Featured
Gilda Sent on 05/30/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!
I had my daughter’s wedding in this beautiful paradise, it was delightful!!
The view was spectacular, the whole place just had a magical feeling of being with nature. Our guests had so many wonderful comments and had the opportunity to enjoy the spacious indoor area and the terrace with the green surroundings that created a picture-perfect wedding venue. We all felt so welcome in this romantic, classy Douglaston Manor. It will always hold a special place in our hearts.
Huge thank you to Carlos, Claudia & Lisa for all your hard work behind the scenes and helpful suggestions. They were attentive to every detail. The staff was extremely accommodating and friendly. The food was delicious.
All the contributors were great fantastic.
Honestly, I would recommend this excellent venue for weddings and events from the bottom of my heart. It was an experience you would expect from Long Island/Up State NY but located in Queens...lovely memories.
Gilda O'Kelly -
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Martha Sent on 12/04/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Choice
We recently had our wedding here, and everyone was such a delight to work with. Claudia put our minds at ease from the beginning, and was super responsive and answered all my questions whenever I had them. Josè and Lisa were our heroes on the actual day of the wedding. I had such obscure requests and Josè took the time and effort to make sure my vision came to life. I can never thank him enough for what he did. Lisa was extremely attentive, and made me and my husband feel like absolute royalty. I even had many friends and family comment on how great Lisa was and how they wish they had their own Lisa. Extremely knowledgeable and kind people to work with. We had rave reviews on the food that was served. Everything exceeded my expectations and if I had to do this all over again, I’d trust the Douglaston Manor and their team 100 times over. You will not be disappointed. -
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Elizabeth Sent on 07/01/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Perfect Wedding Venue!
The Douglaston Manor was the most perfect venue for our 2023 wedding. The venue itself is exceptionally beautiful and the staff was friendly, helpful, and readily available to answer all of our questions. Kathy and Claudia worked with us over a two year period to make our vision a reality. They listened to and accommodated all of our requests. Our guests really enjoyed all of the unique cocktail stations, the patio overlooking the golf course, the city scenery in the background, the decor, and even the small details like water and lemonade during the ceremony. And we can’t stop raving about Carlos and Jose! They kept the day running smoothly. We can’t thank The Douglaston Manor enough and would recommend it again and again! -
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Liane Sent on 06/02/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Douglaston Manor is truly a NYC gem for its location, staff and value
I wish I had the words to express how grateful I am to have found Douglaston Manor! As a bride who had to postpone her wedding day twice because of Covid-19, I have to say if there is anything that is the most special about Douglaston Manor it is their amazing staff. The team there truly treats each of their clients with care to ensure that they have the most magical day.
Douglaston Manor is a beautifully quaint Tuscan-esque manor tucked away in Queens. I honestly did not stumble upon the venue when I was first researching but I am so glad I continued to look. I loved that the offer a lot of great inclusive options while still allowing you to customize your day so that it matches the couple - this relieved a lot of stress for my husband and I as we found that several venues are a bit more strict on what they permit or allow. For example, we opted for a Caribbean style menu and the chef exceeded our expectations with the meal!
Most importantly, the staff was super patient, kind and caring on our big day and ultimately went above and beyond for us and our guests. We ended up getting married on a very HOT day in July but the team worked with us to navigate the heat and make sure our guests were well fed and satiated. LISA is literally the best bridal attendant on earth - I don't know what I would have done without this amazing woman.
Douglaston Manor is truly a secret gem in Queens - I am forever grateful that they helped us make our dreams a reality. Do not hesitate to check them out if you are looking to host your wedding in the -
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Rossmery Sent on 04/06/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional
I got married April 1, 2023, and I couldn't be more happy with my special day. Claudia, Lisa and Carlos made sure that this day was perfect!!! From the food to the service and beyond. I'm still fishing thinking how perfect having my wedding at Douglaston Manor was. Thank you for making my special day Exceptional!!! -
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Sepideh Sent on 10/30/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best wedding venue ever
Absolutely beautiful venue for a wedding!! We held our wedding here in Sept 2022 and this venue - a 170-year-old Spanish-style mansion just outside of Queens - has the best combination of indoor and outdoor spaces to host your event. It has the most beautiful private garden with a water fountain for a ceremony of all the venues we looked at across multiple states. The venue also has an amazing patio overlooking a golf course and the NYC skyline that we used for cocktail hour, and delicious/plentiful food. Everyone at the manor - Claudia, Kathy, Carlos, Lisa - was incredibly nice and helped us set up and break down after the wedding. The staff was also accommodating to us bringing in our own desserts, which many venues we looked at did not allow. All of our guests raved about the venue's beauty and said the place was magical. Also, the location is phenomenal - half of our guests flew in for the wedding and the venue is a 15 min drive from both JFK and LaGuardia airports. 100/10 recommend this site for any special event you want to host.
Photo Credit: Natali.and.Kate (amazing wedding photographers)-
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+13 photos
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Laura Sent on 05/18/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most beautiful venue
The Douglaston is such a beautiful venue and reasonably priced. Though our wedding was delayed a few times because of the pandemic, the Douglaston staff provided A+ support. From before we signed the contract to the day of our wedding, working with them was stress-free. They presented solutions for any concerns that may have come up throughout the wedding planning process, and they did everything they could to make our wedding day go smoothly and exactly how we wanted it. Carlos was our maitre-D and just so on it and had the best attitude. Lisa was my bridal attendant and she was amazing not just at taking care of me and my husband, but also looking after our parents, as well—making sure we were doing well, eating, drinking and looking our best at all times.
The food was amazing. So many guests came up to us to rave about the food from the cocktail hour, to dinner, to the Viennese table (it was not just 1 table by the way) which was a huge hit!
This venue and staff were absolutely perfect!
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Cara Sent on 12/07/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Reception!
We had our reception at Douglaston Manor and it was an incredible experience! On the day of our reception, the Manor was decorated for Christmas, which added to the overall beauty of the day. My guests all raved about how beautiful the Manor was. Lisa, the bridal attendant, was astounding; she was at me and my partner's side the whole time. During the planning process, I worked with Claudia and Cathy who were both always accommodating, flexible, and easy to get in touch with.
Working with the Manor overall was a wonderful experience! They did everything for us (cake, worked with vendors, food, drinks, etc). The value was also great, especially for the delicious food and beautiful space. x10/10, would recommend! I'll try to remember to post the professional photos too. -
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Cindy Sent on 11/06/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Douglaston Manor are professionals. They listen and provide you with ideas and thoughts. They are flexible and adjust themselves to fit your plans.
Douglaston manor catered our Wedding Sept 2021. They have been with us since the beginning of COVID19. We originally scheduled to marry October 2020 but they stood by our side even giving us the opportunity to pull back but they guided us and kept in communication with us. When it was time to pick a new date they were flexible. The court yard is beautiful. The outside entrance has a beautiful fountain for pictures. Parking is available. The manor is enchanted view reminiscing architectural from the past. Wood floors, chandeliers, beautiful staircases The staff was wonderful. As a bride I was given someone to stay by my side at all time. She was lovely and it made my day easier. My guest enjoyed the food….. delicious! Pricing is great! Hotel accommodations for guest are near. -
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Paulina Sent on 04/20/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best wedding ever!
We hired Douglaston Manor to host out 8.8.20 wedding. With the pandemic happening we had to postpone it. Claudia was very helpful and accommodating with us to make sure we get a new date and made this experience stress- free. We finally were able to have our wedding last weekend! The quality of work they put was outstanding. They did everything to make our night so memorable! Carlos made sure everything went with the plan so we didn’t have to worry about anything throughout the night! Lisa also made sure I get whatever I needed! not to mention the food! Everyone loved the venue the quality or food and also the overall quality of their work! Everyone did a fantastic job and We Highly Recommend this venue! We will definetely be back! Once again thank you Claudia and the whole team! I couldn’t ask for a better wedding! -
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Elise Sent on 10/12/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Douglaston Manor Wedding
The venue itself is gorgeous, like an old Italian villa, but it was the staff that made this place so special! There was so much that went into setting up for the big day that happened behind the scenes and I did not worry for one second that the Maitre D and bridal attendant would help get everything into place. Carlos and Lisa went above and beyond to make the day perfect. Everyone we met was helpful and was very accommodating to our requests. Thank you to our banquet manager, Anthony and to Cathy at the front desk! What a truly special place!!! We feel lucky to have had our wedding at the Douglaston Manor! -
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Deborah Sent on 12/21/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best 50 th Birthday Celebration Ever!
My sales person was Kathy, who was excellent in every where. I could not have celebrated my 50th birthday in a more perfect space. On the day of the event, we had to change the table arrangement and it was not problem for Kathy and the staff to accommodate.
I am so grateful for the wonderful memories. -
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Rose Sent on 11/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Place for your Wedding!
Our experience with the Douglaston Manor was an actual dream come true! From the moment we walked in to see the Manor, Kathy, our wedding coordinator, was wonderful. Relaxed, sweet, and so caring about us and what we wanted, she never made us feel pressured or nervous and gently made suggestions which ended up making our night even better than we could have hoped. Working with Carlos our Maitre D and Michelle my Bridal Attendant was a blessing. Michelle was so attentive and helpful. Within minutes of meeting her, I felt like I was spending time with a good friend. She was so funny, kept me calm and literally did anything and everything I needed- most of the time without me having to ask her. The same could be said for Carlos. Just to give a small example, my fake eyelash starting come off a tiny bit. Without any eyelash glue on us, I was nervous about how we would fix the issue but The Manor proved how above and beyond they'd go when Carlos, unpromoted and unknown to me at the time, went out and brought me eyelash glue! It was a small gesture but it went a long way and showed me how devoted the Manor is to their clients. Michelle made sure he knew exactly what to get and she helped me fix it when he came back (which was unbelievably quick as well) . Carlos was fantastic at keeping my group organized and making sure the ceremony was perfect. We are so grateful to both of them. Aside from their exceptional service, the staff at the manor was outstanding- every room was impeccably decorated and arranged exactly as we had hope, all of the items we had brought with us for various aspects of the night were set up perfectly without instruction and the attention to detail was second to none. The food. I am biased seeing as it was my own wedding, but the food was incredible from start to finish. The cocktail hour sampling that Michelle left from my husband and I including EVERYTHING being served downstairs and was presented beautifully- time was clearly taken to make sure we were able to try the food but also have it presented to us in a really special way. Kathy had suggested we try an "off-menu" item, braised beef in a red wine sauce, and no surprise, it was easily the best tasting wedding dinner item I've had at any wedding. There are so many things that go into making a wedding day perfect and that means there are so many things that are easy to stress over. Not once during the planning process or on the big day did I ever feel worried or concerned. Everybody communicated clearly, checked and double checked things and did everything possible to ensure everything was perfect- not just great, but genuinely perfect. Oh, and the cost was VERY reasonable. Kathy worked with us every step of the way to accommodate our budget while making sure the elements we wanted were included. We are looking forward to going back to the manor for future celebrations and feel so thankful to have been treated so well. They made our day everything we ever could have hoped for! -
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Anastasia Sent on 03/01/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Once we went to meet with their staff we were completely confident in having our reception here! First of all we worked with Anthony who was awesome. He was worked with us every step of the way, and was beyond accommodating. Any time I had a question or concern I could email him and he was very prompt in getting back to me. You really can tell he isn't about making the commission, he really is there to help you have the event you want to have. Second, the price could not be beat. I don't like talking money in detail, but this was worth every penny, and was quite reasonable for a venue in the NYC area. I also greatly appreciated that there were no last minute tack on's to rack up the bill (no extra "administration fee" or valet parking fee, it was all included with base price).
I waited to write this review until after our wedding, I wanted to be able to write about the day of as well. The food all night was BEYOND amazing! I greatly enjoyed everything I ate (and I did get to eat at my own wedding!), and everyone I've spoken to has been raving about the food since then. Our Bridal attendant Lisa was a GOD SEND. She was amazing. She was with us all night. I told her when we arrived that I wanted to get pictures done as quickly as possible (it was snowing and I wanted to enjoy our cocktail hour!) and I basically already knew where I wanted to do our photos. She got us and the photographers everywhere we wanted to go, kept us on time, reapplied my lipstick throughout the night, and most importantly kept us hydrated! When we got to cocktail hour someone stepped on my dress and ripped the hem off! Lisa had made one plate, she literally took me just outside, grabbed some pins, reassured me, and temporarily fixed my dress while I ate my plate of cocktail hour food and you wouldn't have known once she finished that anything happened. -
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Lina Sent on 12/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thanks to the Douglaston manor and its wonderful staff especially Anthony our planner and Carlos for making our day special. Everybody was so pleased with the amazing hospitatlity and kindness that was displayed at the manor. From the setting to the food to the atmosphere, it was all PERFECT. -
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Racine Sent on 02/19/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Tom was such a sweetheart and definitely made an impression with my fiancé. He greeted us at the door and made us feel so special. The venue is beautiful and the deciding factor between this location and the one we selected was the food option. There options were limited and did some research of my own and saw across the board on various sites the food was heavily critiqued and wait staff. It was a risk I wasn't willing to take with my guests. -
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Jennifer Sent on 01/17/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The ENTIRE staff was on point. My guests still rave about how smooth the wedding was. We had exceptional service. Anthony (Tony) and Carlos made sure were were taken care of 100%
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Derrick Sent on 11/13/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
As a father, this was a critical event in my family's life. So many reasons WHY this was an amazing location for this special day. First: We worked closely with our Catering/Event Manager- Anthony. This is a true professional who looked out for our best interests at all times. He was one of the top reasons why we chose this location. Bottom line is that he cares! From the moment that we met Anthony till the wedding date, he was consistently communicating with us and exceeded our expectations for the day. Thank you Anthony.
Next, Douglaston Manor is truly a remarkable venue. Amazing garden area for the ceremony that I can only describe as magical. Our event took place on October 29th and the weather was great. Again, as a father, I have an embedded memory of the beautiful garden and outdoor reception area overlooking the golf course. Magical!! The Manor itself- Beautiful, stylish, classy and memorable. All guests loved the location.
I am honored to give a heart felt shout out to Lisa (bridal attendant) who had the toughest role - to prepare and console my wife, daughter and bridal party. Again exceeded ALL expectations. She is an incredible and caring individual who played a critical role in the success of the wedding. Lisa, you are a savior. Thank you!!
I am alittle emotional writing this review. Again, as a father, I wanted the best day for my daughter and Douglaston Manor, Anthony and Lisa delivered. I would be honored if anybody wanted to contact me with any questions.
Derrick -
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Dana Sent on 11/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
You absolutely have to see this venue in person. It is absolutely beautiful and the views are breathtaking. All the rooms are gorgeous and the staff is very friendly and definitely put you first. -
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Marc Sent on 10/30/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Douglaston Manor does such a great job making sure everything goes as smoothly as possible from the start of the planning process to the actually wedding itself. Both of us had such an easy and enjoyable time working with Claudia and Anthony making sure everything was set before the big day. The venue is beautiful and the food is great! All our guests had nothing but great things to say. -
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User2817612 Sent on 10/16/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We can not have the wedding so successful without Douglaston Manor team's help, Kathleen gave us the guidance in preparation, bridal attendant Lisa and MaitreD Carlos are very experienced in coordinating. The decorations and setting up of the ceremony and reception are elegant and gorgeous. Our guest gave high reviews about the food, open bar and service. We had a great evening. Thank you Douglaston Manor for everything! -
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Francis Sent on 10/03/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Speak to Kathy and she will help you out! -
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Anahita Sent on 09/09/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely amazing! We had a very large Persian Wedding (nearly 300 people) at the end of August at Douglaston Manor and cannot be more grateful and appreciative for how incredible this venue was. First and foremost the Manor is GORGEOUS! It's a historical mansion on a golf course that makes you feel like you were just transformed into a European villa (you'll hardly believe you are in NYC).
The whole building is so classy and elegant, the minute I walked in I fell in love. It's a much nicer space than the hotel banquet halls that most weddings are held at.
Aside from how beautiful the building is, the staff is incredible. We had less than six months to plan our wedding. Anthony from Douglaston and the entire staff were extremely supportive throughout the entire process. They were always available by phone or email and did their very best to accommodate every vision we had for our special day. Whether it was setting up stage platforms, assembling an ethnic ceremonial table in the courtyard, extending our reception to a later time, to having my favorite drink in my hand during the night, they did everything they could to make our night special.
On the day of the wedding I was blown away at how every vision we had discussed came together in reality. The whole setup was flawless. We had SO many compliments by our guests on how great the event was (everything from the ceremony, to cocktail hour, to dinner and reception). This venue may have been the only wedding I've been to where the guests raved about how great the food was. The staff was incredibly kind and accommodating throughout the night especially the Maitre D' Carlos as well as the Bridal attendant Lisa.
If you're thinking of booking this venue, then think no more...just book it! You will not find a more beautiful space with such a down to earth and passionate staff as this venue. Thank you Douglaston Manor and Claudia for making our big fat Persian wedding such a memorable success!!! -
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Mark Sent on 08/08/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We booked Douglaston Manor for our July 2016 wedding. Anthony has been an amazing banquet manager. He was reliable, patient and resourceful whenever we had questions or needed help with our vendors. he was very organized and kept us organized for deadlines and in planning our wedding. The outdoor ceremony and cocktail hour stood out for our family and friends with palm trees, lounge furniture and the NYC skyline in the distance. Our family and friends loved the food as well. Mike, our Maitre'D was great. He made sure our night ran smoothly and it showed. Lisa, our bridal attendant, truly went above and beyond and we couldn't have asked for a better attendant. Overall, Douglaston Manor, the Maitre'D, and the staff made our wedding perfect. Thank you! -
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Alecia Sent on 07/22/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Douglaston Manor made my day come true! I can't express enough how heartfelt I feel that Michael and his team made sure my day beyond special. When we decided to have our special day Michael worked with us at a very comfortable speed. I would truly recommend this venue again and again! -
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Deepa Sent on 04/29/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Douglaston Manor was literally the most perfect place for our big wedding day. Kathy was a pleasure to work with planning all the details of our event - we had little to worry about as Kathy coordinated with our DJ and caterer to make sure the details were worked out. The night of Michael was our Maitre'd and literally had our 22-person wedding party all organized, well fed, well hydrated and ready to go. And I have to say a special thank to Samantha our wedding attendant - she went above and beyond anything I could expect. Whether it was standing on a table to help me change outfits and get my new jewelry on to making sure all of our wedding accessories were organized, I cannot thank her enough. To top it all off, the Douglaston Manor is a beautiful venue - the golf course, the outdoor cocktail hour and ceremony, the beautiful reception room. It was just so grand! I would recommend this gem to anyone - great staff, beautiful venue, what more can you ask for? -
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Natalie Sent on 01/28/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This venue allowed our wedding to be everything we had ever dreamed of and more! -
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Josephine Sent on 11/13/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our daughter' engagement party at the Douglaston Manor and it was just exquisite. We received a lot of positive feedback from all the guests that attended. The place is set up so beautiful and the room we were in had a beautiful view of the golf course. I would recommend this place to anyone looking for a classy place. -
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Timothy Sent on 11/04/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wife and I were Extremely happy we chose the Douglaston Manor to hold our wedding. Our wedding rep Anthony was great during the planning process. He made the process extremely pleasant and accommodated everything we requested.
The day of the wedding went just as planned. Carlos who was our Matre D catered to all of our request and the bridal attendant Lisa was great! The staff was very attentive and worked well with our vendors.
The best part of the experience was how much money we saved by choosing the Douglaston Manor. It was easily at least 25% cheaper than anywhere else we looked at that could accommodate 200+ guests.
We were a little worried that the food wasn't going to be so great since the price was so much cheaper than everywhere else but a lot of our guests commented on how tasty the food was.
I HIGHLY recommend choosing the Douglaston Manor! -
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User2306008 Sent on 09/08/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I booked Douglaston Manor for my Spring 2016 Wedding. So far they have been nothing but professional and courteous! My banquet manager Anthony is very responsive and has been flexible with everything I've requested. My grand parents celebrated their 50th anniversary vowel renewal here back and 2008 and it left a such a great impression that I just had to book my own wedding there. The food was great and the service was amazing as well. My wedding ceremony us outdoor and they offer indoors as a back up for any inclement weather, free of any charge. Everyone at the Douglaston Manor has been very courteous and responsive and even when my banquet manager is not in, there is always someone to help. -
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User2286761 Sent on 08/25/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I just celebrated our wedding at Douglaston Manor in August 2015. We searched for venues for weeks and nothing felt right, and almost booked another place right before coming to Douglaston. Instantly, we changed our minds and booked that same day at the Manor. We fell in love at first sight with the Spanish villa vibe of the venue and the beautiful grounds overlooking the golf course and the NYC skyline in the distance. And this was in the wintertime! We were not disappointed by Spring and Summer, when the Manor became even more gorgeous with blooming flowers and greenery. The staff was extremely inviting and helpful through the whole process. Our first manager, Carlos, ended up leaving a month before the wedding, but we were immediately informed of this and connected to the new manager, Mike. Mike was very accommodating and upheld all the details we discussed with Carlos, and catered to our needs for a Russian-style (family-style) wedding. He was responsive to e-mails and promptly answered any and all concerns. We were also able to come a few times to practice our wedding dances, whether or not Mike was on the grounds at the time. On the day of, Mike and his staff were organized, professional and warm and friendly to our guests. The bridal attendant, Lisa, was amazing!!! She was there to attend to our every need (whether we knew we needed it or not) and whim! She made the day go by smoothly and directed the entire day, from giving great suggestions for our photos, to allowing us a little break of peace and quiet among the events, to touching up hair/makeup, and serving us at the table....the list goes on. We are so grateful to Douglaston to help make our day memorable and amazing! -
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Ashley Sent on 07/01/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Douglaston Manor was amazing! The venue itself is absolutely exquisite. The staff is very kind and professional...especially Anthony, Claudia and the front desk receptionists. The food was outstanding – the Grilled Shell Steak & the Seabass Oreganata in particular were delicious. All-in-all, the Douglaston Manor far exceeded our expectations. They really made our dreams of a storybook wedding come true, and we would recommend this venue to anyone looking for a beautiful venue that can handle a large number of guests (ours was 200+). Absolutely exquisite!!! -
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User2200563 Sent on 06/28/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our wedding at Douglaston Manor in June of 2015. The Douglaston Manor is a gorgeous European style mansion located on a golf course. The staff are wonderful, the facilities top notch, and the cost reasonable. We instantly knew that Douglaston was a step above the rest of the NYC venues we had visited. We wanted to have an outdoor ceremony on premises, and the outdoor ceremony space at Douglaston is beautiful. Fortunately, we had a sunny day, but Douglaston also provides an indoor "in case of rain" ceremony space at no extra cost.
Banquet manager Anthony Calogero was particularly great to work with from the first visit through the wedding ceremony. He was attentive and helpful during meetings, and answered all emailed questions within a day. He genuinely cared for our event and made every effort to meet our requirements and special requests, such as scheduling an early arrival for first look photos, providing tours for a couple of our vendors, and last minute dinner seating updates.
Our only negative feedback is that our phone number was distributed to all Douglaston's affiliated vendors, and several of those vendors proceeded to call daily for several months.
In all, Douglaston was the best venue we could possibly have celebrated our wedding. Our guests commented that the space was breathtaking, the food was delicious, and the venue was classy. We would schedule another event here in a heartbeat. -
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Judith Sent on 01/18/20155 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We fell in love with Douglaston Manor's Old World Spanish decor. We had an outdoor ceremony in the garden and the reception was in the Romantica Contessa room. If you choose Douglaston Manor, ask for Carlos Toro. Carlos was our banquet manager and he made sure everything went smoothly. He was responsive and helpful in the months before the wedding and answered all our questions.
The food was fantastic, especially the Vienna table, which included several dessert stations. It was also fun to throw the bouquet from the balcony. We couldn't have asked for a better venue and months later our guests continue to rave about our wedding. -
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Cathleen Sent on 10/30/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recently got married in the beginning of October at the Douglaston Manor. Claudia the owner did an amazing job of making sure my wedding was perfect from the ceremony to the reception. Everyone complimented me on the food especially the Asian station at the cocktail hour which was claudia's idea. I even had a custom gold cake, I was so nervous how it would turn out I wanted the color to be perfect and It WAS! The room looked beautiful I wish I could upload pictures words don't do it justice ! The easiest part of planning my wedding was expressing my vision to Claudia. She always said "whatever you want, it's going to be beautiful" From start to finish I had an amazing experience, the staff was professional, friendly and comforting! I look forward to have many more memories at Douglaston Manor ! -
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Sara Sent on 10/09/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had our entire wedding from ceremony through reception at Douglaston Manor and loved every minute of it. Anthony, our banquet manager, was so helpful through the process of booking and going through every last detail for our big day. He was friendly and transparent about everything. And the day went so smooth, our guests had so much fun and everyone complemented on how beautiful it was and how good the food was. And so much food too! Lisa was my bridal attendant and she was incredible. She was always a few steps ahead and there for everything. Thank you for making our day so special!! -
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Marsha Sent on 10/07/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Douglaston Manor was accommodating to all my needs as a Bride. I have worked with my maitre'd Carlos, my lovely attendant Rosario, my captain for my reception Brian, and of course the wonderful Claudia. The whole staff showered me with love and attention. My family can not stop raving about the Douglaston Manor. The venue, the staff, and the location was exceptional. All my friends and family are asking me about how did I find this gem located in Douglaston. My husband and I are happy we chose to have our big day at the Douglaston Manor. -
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Michelle Sent on 03/12/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I had our wedding reception at Douglaston Manor in September 2013 and had the greatest experience from our first meeting through the last piece of cake! We worked with Thomas during our entire planning process and were very pleased with his work to make our day unforgettable. During each meeting, Thomas reviewed all details and answered all of our questions regarding setup, layout, menu, etc.
The grounds are beautiful and the outdoor patio overlooking the golf course is wonderful for pictures as well as cocktail hour. Our guests had nothing but wonderful things to say about the venue and the food was amazing! From cocktail hour through Viennese hour, each menu item was prepared so well. We loved that the pasta course arrived in the reception room (Romatinca Contessa) in heated trays and was served to guests individually---small touches like this are what makes the service at DM special, allowing you to enjoy your day!
Samantha was our bridal attendant and she was right by my side to bustle my gown, bring me a change of dancing shoes, bring my husband and I a cocktail and anything else. Thank you Samantha! I didn't worry about a thing because of you!
I would highly recommend the Viennese Hour! Our wedding cake was wonderful and guests were lining up to taste the countless treats.
Thank you Thomas for all of your work to create a one-in-a-lifetime experience for my husband and I!! We could not have asked for a better venue, better service or better food. I highly recommend DM to future brides looking for a unique and warm environment for your wedding :) -
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Brad Sent on 09/25/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
During investigation of a number of venues for our wedding day - and with the almost-always present equation of wanting to have a memorable event without having to win Lotto - We kept returning again and again to the Douglaston Manor. We were taken with the aesthetics of the Manor from the start, and their reasonable pricing given offerings... but it was really Banquet Manager Bill Kennedy who tipped things for us. His polished event experience and flexibility was evident from our first meeting... an exacting standard he and 'the Manor' carried through from that point to the very end of our event.
Wanting our ceremony at the venue as well, the timing of this and all that followed was crucial. Well, now having lived it, we can say: Ceremony, cocktail hour, reception throughout - it was everything we had hoped for. The food, bar and service at Douglaston Manor was nothing short of excellent - This by the word of many guests in attendance. And there was Bill, throughout - making sure, guiding, managing and directing. We have no doubt that our wedding day, complete, was a success due to his watchful, experienced eye.
Another outstanding DM staff person is 'Lauren' - assigned Bridal attendant for the day. We cannot say enough on how sweet and helpful this young lady was. She was astoundingly alert, anticipating all needs with scant words spoken, solving all 'perceived' issues instantly. Wonderful!
We had a both elegant and 'fun' wedding - deemed so by all our guests, who are still talking about it a month later. This is all a couple can wish for... And we have Bill Kennedy, Lauren, and the Douglaston Manor and staff to thank for this. Heck, we may go back and thank the staff individually! We'd recommend the Douglaston Manor, and these fine people in particular, unreservedly. -
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Jenna Sent on 02/20/20135 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The food was fabulous, the staff was extremely helpful and kind, and everyone had a great time! People are still talking about our wedding! We worked with Thomas throughout planning our wedding and he was there the night of. We could not be more grateful to him and the rest of the staff for making our wedding so wonderful. We wouldn't have changed a thing! -
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Monica Sent on 12/30/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I had our winter wonderland wedding at Douglaston manor on December 15, 2012. Everything about the hall was excellent. It was decorated for Christmas. Thomas was the best. He answered all our questions and helped make our day run smoothly. We are very very happy with Douglaston manor and can not wait to use them again in the near future. -
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Thalia Sent on 12/29/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most amazing staff and venue in Queens!! From beginning to end the service and professionalism was great. Bill Kennedy sincerely cares about every detail. He's the best! -
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Kimberly Sent on 04/04/20125 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My husband and I got married at The Douglaston Manor on March 24th 2012.
It was the BEST day of our lives.
Our Banquet manager Mike Bruzzese was amazing. Since working with him, My husband and I never had a single worry. He was there for us day and night, responded to our emails within minutes EVERY SINGLE TIME! He took care of EVERYTHING, from the smallest details that we didn't even think of, to the main parts of our wedding. He was so organized, he tailored the days schedule to fit our plans, printed out floor plans for us and even offered helpful suggestions from his own extensive experience. Every detail was covered before our wedding day, which made it easy to actually enjoy our wedding. Which we absolutely did! He was very interested in making sure we enjoyed the wedding, which was a great feeling.
Claudia was amazing as well, making sure to speak to us throughout the planning of the wedding, genuinely interested in our wedding planning and satisfaction with her business. She offered us any amenities she had available to make our wedding day special, which it was 100%!
Sam, our bridal attendant was also amazing. She anticipated my every need to perfection, helping me with walking with the dress, refilling my Champagne before I even noticed I needed a refill. She even offered to go to my parents car to get my flats because i mentioned my feet were hurting! She really made me feel like a real princess on my wedding day!
The food was delicious. The grounds are beautiful. The building itself is spectacular, having lots of dark woods that make you feel like you are in a rustic-type italian mansion. The way they decorate for the wedding was beautiful as well. They really did everything for us, while still making us feel in change by asking us our input for every single detail. The staff was genuinely interested in pleasing us.
Overall, our experience with The Douglaston Manor was nothing short of a fairy-tale! We would HIGHLY recommend having your wedding at the Douglaston Manor! -
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Ashanti Sent on 12/07/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I had my wedding reception at The Douglaston Manor on November 12, 2011. I have to sincerely thank Claudia, Thomas and the entire staff. Because of them I had the wedding of my dreams. They went above and beyond what I could have ever expected. Everyone was extremely helpful and very response throughout my planning process. The food was delicious and the ambiance that they created was beautiful. The bartender was great. I received so many complements on our signature drink. Every staff member was so helpful. My bridal attendant Diana was a gem. I had an issue with my bustle and she jumped in to save the day. I had my wedding reception in the Conservatory and the room was absolutely beautiful. All of my guests commented on how lovely the venue was. I highly recommend The Douglaston Manor for other brides. -
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Tania Sent on 11/10/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I recently had my wedding at The Douglaston Manor this past October.
The staff was extremely helpful and catering to our every need.
Our guests were blown away by the reception hall!!!! It really is a charming and unique event space. The food was incredible, and the backdrop over looking the Manhattan sky line is just magnificent. This place is a real gem and I would recommend it to future brides, and anyone who is looking to have a memorable, beautiful event. I can't express it enough how great Thomas, Claudia and the entire event staff was. They truly exceeded our expectations. -
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Plums Sent on 10/12/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent space. Beautiful. Took all of out breathes away. Cocktails on the patio is a must! -
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Natalie Sent on 09/23/20095 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The New Douglaston Manor Mansion was AWESOME! They exceeded my expectations by a million. They were worth EVERY penny we spent.
Let's start with my BM, SAM.
HE WAS THE BEEEEEEEEEEEEEST! I cannot say enough about him. He was on the ball since the day we booked (2 years ago) and went above and beyond for us. Everything was PERFECT, from the room, the ceremony, cocktail hour, my ice sculpture, menus, THE FOOD, the cake, and the bar. EVERYTHING was AMAZING!!!!!!!!!!! and it was because Sam knew what I wanted and made it happen. Girls if you are using SAM, you have NOTHING to worry about!!!!!
My bridal attendant Michelle
This girl was GREAT! From the moment I arrived till we were driving away this poor girl waited on me hand and foot. She even wrote us a litte letter on our cake box, it was soooo sweet!
The other Michelle at the front desk
WOW She was the one who collected all my stuff all week and was supposed to be my bridal attendant but something came up and she wasn't at work. So when FH & I sit at our dais table we see a little pink note with a glitter butterfly on it and it was an apology note from Michelle to apologize for her not being there and congrats etc. It was one of the cutest notes EVER!
THE FOOD
People are still calling my mom to tell us how GREAT the food is. I LOVED my food. FH loved it...and people raved about all the cocktail hr food, the dinner, the cake, and the chocolate fountain. AWESOME!
The Staff
Our bartenders, waiters, and runners etc......were totally awesome. I've been to so many weddings where the staff are young kids who could care less...this was NOT NOT NOT the case at Douglaston. The staff was soooo accomodating and nice.....they were always asking if we needed anything. -
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User1237802 Sent on 07/11/20134.9 out of 5 rating4.9
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
They helped put together me wedding and did an amazing job! -
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Nicole Sent on 10/20/20104.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you are a budget bride who wants to look like she spent a million bucks on the wedding, Douglaston Manor is definitely the place for you. My fiancee and I went into the Manor a year before our wedding (after finding it online as having $60 per plate options, which I didn't believe was possible in NYC) and found it to be a stately, 100-year-old Spanish mansion sitting on a picture-perfect golf course on the highest ridge in Queens, so it has a view of the Manhattan skyline from the back deck.
The event coordinator, Thomas Di Martino, was the first person we spoke with and we stuck with him through the entire planning process. He is a consummate professional, anticipated all the bumps in the planning process, and was willing to work with our needs and our budget throughout. He accommodated our request for a 4 hour open bar with a cocktail hour while cutting back on the food options that usually go along with that much open bar. We were able to stay on budget even when our guest list temporarily doubled from what we were expecting (we had a lot of RSVP nos, thankfully).
The day of the wedding, Thomas was our Maitre d and was a dream - he handled all the vendors, put all the finishing touches on everything, handled our centerpieces, and coordinated the band. It was a dream come true. Can't say enough for the place, and how much our guests loved it.
The food was great -- the cake was even better (definitely get the cannoli and chocolate putting double filling) and the service was even better than that. We even had the bar stay open for 2 hours after the ceremony to give people a place to hang out when they weren't ready to go home. Wonderful place. -
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User2529121 Sent on 02/07/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
We planned our wedding in less than two months. Douglaston Manor did a wonderful job to help make our wedding picture perfect. My manager was Kathy. She made sure every element of this day was executed flawlessly. The best part was my bridal assistant….our bridal assistant, Lisa. She was amazing. She ensure that my husband and I ate. She retouched my lipstick. She prepared backgrounds for pictures…..you name it, she did it! This day was so magical for us! -
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User2422089 Sent on 11/11/20154.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
Douglaston Manor is the perfect place to have your wedding. My wedding went even better than I ever could have imagined. Not only is the area absolutely gorgeous, the people working are great! During the summer they changed management and I was worried, but Anthony worked with us and assured us that everything was going to be great and it was! The food was delicious, the bridal attendant made sure I always had what I needed, and all of the staff were extremely polite and wonderful. It was my dream come true and anyone looking for a wedding venue should look no further than Douglaston Manor because you won't regret it! -
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Anisha Sent on 03/08/20114.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
These people are incredible. You will not regret leaving the most special day of your lives in their hands. I wish they offered more in terms of dessert for the price.
After the ceremony, I wish I I had more to tip the people. I felt bad when we tipped the maitre'd what we thought was a good tip, but we believe that his attitude showed that he was pleased. -
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Christina Sent on 10/02/20104.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love love love this beautiful manor in the heart of queens.... was enchanting, classy, and romantic without feeling gaudy and uptight ( no chandeliers).... High ceilings and lots of natural light. The food was excellent and the service by staff and the Maitre D was five star quality. Thanks for making our day special -
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Sara Sent on 06/01/20134.6 out of 5 rating4.6
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My wedding was held at Douglaston Manor on May 17, and despite a few reservations due to glitches in the planning process - it went off without a hitch, and the staff went way beyond.
When I first met Thomas, the general manager, I was a bit taken back as he seemed brisk with me - but it was a fairly busy day. Coming back a second time, he was completely focused on FH and I.
During planning, sometimes I would have to make a call or two to reach Thomas, or be told "oh don't worry about it." Of course as a bride, you worry about details but it worked out alright.
The night of my wedding - major Friday night traffic held up his staff as well as my brother - who was supposed to walk the MOB down the aisle. Douglaston Manor delayed the start by 15 minutes, and just ran the clock 15 minutes later - on a 6-hour wedding.
We asked for a several special requests and all were met with a smile. My bridal attendant helped me be comfortable - even hid my flipflops under my chair for a seemless changeover later - and about a dozen or more guests' special dietary food requests were met discreetly and ontime. Despite the fact, we as bride and groom, had no clue. We received endless compliments about the food later, even the special meals.
There was a small kitchen fire that caused the fire department to respond while there, but it was handled quietly - I didn' t even know till the reception ended.
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Lisa Sent on 02/23/20094.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We ended up having to postpone our wedding due the September 11th attacks and our banquet manager not only changed our date without charging a fee - but also spoke with our vendors so that we didn't have to lose our deposit or pay an additional fee. -
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Allison Sent on 09/19/20154 out of 5 rating4.0
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
PROs: -I always received prompt responses to calls/emails.
-The final banquet manager we worked with (Michael) only started working with us about a month before the event, but he made me feel confident in his ability and willingness to make our event wonderful.
-We were able to rework how rooms were organized so we ended up using a banquet room and a half . Our reason was because we loved the view of the Bella Vista room, but it had very low ceilings and didn't want dancing in there. We opened a row of huge doors that were on a far wall to open up part of the Romantica Contessa room with high ceilings and really gave us a TON of extra space. They were very willing to make it work just like i was asking for.
-My bridal attendant the day of the wedding was amazing.
-Food tasted good. Cocktail hour got great reviews from guests (since I was taking pictures at this point)
CON:The biggest con is the fact that though we were the only event that afternoon, there was clearly an event that evening that was much grander than ours. It actually did have multiple effects on our wedding. The first issue is that they were setting it up AROUND our event. For example, our table of place cards had a HUGE ALice in Wonderland clock and action figure things behind it. My guests were thoroughly confused. The week before the wedding, we arranged with Michael to have another room available to guests during cocktail hour (the other part of the Romantica Contessa room that we weren't using for the reception) so they didn't have to sit out in the heat if the didn't want to (especially elderly guests). The day of the event, no staff told me, but that room was never offered or available. Very diappointing
All in all, a good experience. -
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User899308 Sent on 08/14/20123.9 out of 5 rating3.9
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 3.5 out of 5 rating3.5
This is a good location if you want the golf course and city views.. the servcie was not the best.. thanks god our cake vendor helped out with ideas and made our day even better.... -
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Jessica Sent on 11/03/20163.7 out of 5 rating3.7
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 3.5 out of 5 rating3.5
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Flexibility 4 out of 5 rating4.0
All in all this place provided a great night that I will never forget. There were most certainly some bumps that were the Manor's fault and also some that were out of there control. They tried their best to make it right and overall, I had such an amazing time that it didn't even matter in the end. Although there were many decorations that I did not get back and my guestbook was missing the film for the polaroid pictures. I also had a cauldron full of candy to give out that was never brought out after talking to some of my guests afterwards, and I did not receive it back when I checked the boxes. The food was great and Carlos was great. My advice would be to pay more attention during the wedding if you have things you want to make sure to get done, or put someone in charge of stuff like that. Also to have a checklist of your decorations and check everything before you leave. -
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Glennis Sent on 01/12/20083.4 out of 5 rating3.4
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Quality of service 3.5 out of 5 rating3.5
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Average response time 2 out of 5 rating2.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 3.5 out of 5 rating3.5
I enjoyed having my reception at Douglaston Manor. The hall is lovely, the staff was attentive and the food was delicious. The only problem was that Thomas, the person in charge of weddings at Douglaston Manor, was at times hard to reach during the planning process. But when he was reached, he did the best he could to help. -
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User1487012 Sent on 12/29/20133.3 out of 5 rating3.3
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Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 3 out of 5 rating3.0
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Flexibility 4.5 out of 5 rating4.5
The venue itself is a beautiful place, a little pricey for the service provided, however, in general, worth it! -
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Disappointed Sent on 10/04/20171.5 out of 5 rating1.5
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Quality of service 2 out of 5 rating2.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1.5 out of 5 rating1.5
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Value 1 out of 5 rating1.0
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Flexibility 2 out of 5 rating2.0
The customer service is lacking.., The food was scarce and cold... we had to wait in our bridal suite for 30 mins while another bridal party was coming in we had to wait for their party and guests to clear the entry way so that our ceremony could start. The cocktail hour was skimpy as many of our guest complained about the lack of passed h'ordourves which was embarrassing. Our Bridal and Grooms suites did not have food in our chaffing dishes or cocktail hour foods... only watered down drinks. Needless to say after several phone calls and emails we still have not received a refund for all we paid for but did not receive. -
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Juan Sent on 09/05/20201.4 out of 5 rating1.4
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Quality of service 1 out of 5 rating1.0
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Average response time 2 out of 5 rating2.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 1 out of 5 rating1.0
Refuse to refund thousands after wedding canceled due to Covid Pandemic
Refuse to refund thousands of dollars after wedding cancelled due to Covid Pandemic. Just basically used the money for something else and refuse to give back. Good luck. -
Quality of service
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Ragita Sent on 06/25/20141.1 out of 5 rating1.1
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Quality of service 1.5 out of 5 rating1.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1.5 out of 5 rating1.5
25 days before my wedding this venue made me one pissed off bride to the point where I wish I could have received a full refund. Promises were. Made and not kept, lies were told in my face but luckily my bridal attendant lisa made my day just that easier. Lisa if you are reading this you are just the sweetest most sincere person I have ever met . You were my guardian angel 3 days ago and I am blessed to have met you. However BRIDES BEWARE don't book your upcoming wedding at this venue unless you want your contract to be messed up repeatedly the way mines was!!!! -
Quality of service
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Jojo Sent on 06/21/20241 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
A night to remember
Went for a retirement party with over 400 people. Started off with a simple drive there and waited in front only to find out no valet parking. Okay not bad you think right, it was pouring rain and the lot was a walk up hill and lacked able park. With most woman in heels and parking lot filled with potholes and cracks. We conquered the first challenge. The next was trying to get a drink. Open bar and 3 bars open you think wow sounds good. I personally waited in line for over 40 minutes only to have the bartender tell me he was helping the people in front of me and no one else and closed the bar. I went to the table asked the waitress for a drink who promptly told me I have to go the bar. I informed her the bars are closed. She went to try and get me a drink and said they won’t allow her to bring any to the table. Why? Okay manager came over and apologized and ALLOWED the waitress to bring over 4 drinks. There were (12-14) people at the table.
On to the food. There were 3 tiny pieces of ravioli. 2 tiny pieces of bread. I ordered the steak for main course. Was overcooked, fatty and tasteless. Not to mention how small it was and a potato cut in half with a stick of broccoli. Looked like a kids meal. No came by to ask how everything was. Not even to add water to your glass.
No coffee was ever put on the table nor was our table asked if wanted any because the staff never came back.
Dessert was ice cream yes ice cream which is bad enough but the ice cream stations were set up on edge of the dance floor.
A lot of guests went out for food afterwards which was necessary due to the lack of food for main course.
They apologized but for the price of the ticket I along with many others expected a totally different experience.
If they couldn’t handle such a large gathering they should have capped the amount of people attending.
Very disappointed and would never recommend it.
The social atmosphere was incredible and that was the only saving grace. -
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Anh U. Sent on 10/29/20201 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
No response from vendor
Our wedding was scheduled for May 2020 and it couldn't take place because of the pandemic. We have tried to contact the vendor many times via phone and emails to inquire about a refund but no response. Really disappointed that the vendor decided to not respond the moment things went sour. -
Quality of service
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