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Crowne Plaza Albany – The Desmond Hotel Reviews

Crowne Plaza Albany – The Desmond Hotel

Crowne Plaza Albany – The Desmond Hotel

Albany, NY
4.8 out of 5 rating, 38 reviews
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Reviews

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    Tracey Sent on 02/20/2026
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    A dream come true

    What an amazing venue!! To be able to use the entire courtyard for the ceremony and cocktail hour to the ballroom. Just Gorgeous!!! Worth the amount of money we paid. And the staff…very very respectful and professional. This was my dream come true wedding.
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    Tabitha Sent on 11/18/2024
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    Best Night of My Life!!

    We had our wedding ceremony, cocktail hour, reception and after party all at the Desmond. Easily the best night of my life! They catered to every possible need for us.
    Joanne was absolutely incredible through the whole planning process. She made planning so easy, very responsive and helped us every step of the way. Samantha, who ran the show that day was absolutely outstanding. She was organized and really took charge of making sure everything was where it needed to be. Every single staff member we encountered was over the top nice and accommodating.
    The food was incredible from the apps to the main course. The bartenders made excellent drinks!
    One of the best parts for us is that you get an "outdoor" feeling wedding without dealing with any of the weather elements, balcony view rooms overlooking the courtyard and beautiful mood lighting.
    Can not recommend this place enough!
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    Michelle Sent on 09/05/2022
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    Amazing!!!

    We just had our rehearsal dinner, wedding, and breakfast recently all at The Desmond. Each and every event was perfection!!! From the amazing food our guests keep raving about, to the extremely attentive and kind staff working there - we would not change a single thing with our experience! I cannot say enough to thank them all for making our wedding a dream come true and for making us feel like royalty the whole time. Also, our guests loved that they were able to go right up to their rooms at the end of the night! The renovations done at The Desmond look amazing, it is so modern and beautiful. I would 100% do everything over again here and love every minute of it!! This is the best place to have your wedding or any event!
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  • Emily
    Emily Sent on 06/21/2022
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    Wonderful Wedding Venue!

    We had a fabulous experience working with the staff at the Desmond. From the very beginning, Jack Roddy and Amanda were so helpful and flexible. They listened to what we wanted and executed the day of. The space is beautiful, and it allows for a lot of creativity. We utilized the King street ballroom, Mr. D's for late night and the coi pond for brunch. We highly recommend this venue!
  • Renee
    Renee Sent on 05/24/2022
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    The Best of the Best

    To say that The Desmond is the best of the best places to have your wedding reception is an understatement. Throughout our wedding planning process, Amanda Stankavich and Jack Roddy were there every step of the way. During COVID and lockdown, we had to reschedule our wedding not once, not twice, but three times. Jack Roddy was an absolute angel on earth for us during this difficult time, and we are forever grateful to him. He made what would normally be a stressful process (rescheduling your wedding three times) seamless and he alleviated us of so much stress knowing that we were in good hands! When our special day finally arrived, Jack, Amanda, the staff at The Desmond nailed every single detail. As a bride, I felt like they took the vision of what was inside my head, and they made it happen right before my eyes. As I walked into the ballroom with my new husband to see our space for the first time, I instantly started crying happy tears. We cannot say thank you enough to them for all that they have done. Throughout our reception, the waitstaff was extremely attentive and kept checking in with us to see if we needed anything. We would recommend The Desmond to anybody in a heartbeat. We had a night that we will remember forever!
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    Caitlin Sent on 01/27/2021
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    No Place Better!

    Our entire wedding weekend was amazing thanks to Amanda and the staff at the Desmond. We started with a rehearsal and dinner to follow and ended with a breakfast the day after the wedding. We had an awesome after party in the tavern with food. I didn’t worry about any of the small details and we were able to do everything on site. All of the food was amazing. The Desmond worked with all of our vendors and both of us had places to get ready. They provided top notch service all weekend.
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    Theresa Sent on 11/09/2017
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    Amanda and all the staff with The Desmond were more than accomodating at every turn. The food was phenomenal and service outstanding. I would highly recommend this venue for any event or even for dinner! All of the organization of before, during and after was taken care of which made every transition perfect and painless. We love The Desmond and plan tok revisit every year!
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    Sarah Sent on 09/22/2017
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    We were very happy with the team at the desmond. We hit a few bumps along the road when our original event planner left, but we got Erin who was very professional and exactly what we needed. We had the most amazing wedding and reception.
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    Bailey Sent on 09/12/2017
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    We held our wedding at The Desmond Hotel a couple of weeks ago and were completely blown away by the entire experience. It was everything we wanted and more. From our rehearsal, to the wedding to a brunch the day after - they went above and beyond to make sure our special day was everything we dreamed of. Amanda, our sales coordinator, was terrific - we can't say enough about how helpful she was from the day we booked all the way through to following up the day after to make sure we were happy. She was so thorough, organized and patient - even with my one million questions leading up to the event. She made sure that every detail - down to the accent linens and menu placement were perfectly arranged to the way we had discussed in the months leading up. She made us feel as if our wedding was as important to her as it was to us. We had many of our guests stay at the hotel and they were treated wonderfully. Notably, we got lots of compliments on the shuttle service to the airport - everyone found it incredibly easy and helpful. If you're looking for a venue in the Albany region where you can have your guests stay on site and want a terrific experience for all involved, I can't recommend these guys enough!
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    Elizabeth Sent on 08/31/2017
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    We had our reception here. Everything went smoothly, and all the folks were easy to work with, particularly Amanda S. We changed things up numerous times during the planning process and Amanda handled it all with ease. We are very glad we choose this venue. Can't say enough good things. The setting, the food, the drinks--all were first rate. In addition, the guests who stayed at the Desmond were very pleased with their rooms.
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    Cheryl Sent on 07/11/2017
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    We had our daughters wedding here and could not have picked a more perfect venue. The staff was amazing and took care of every detail our event went off without a hitch. The food was fantastic and everyone had a blast! The value was terrific the cocktail hour was filled with great food.
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    Gary Sent on 08/19/2016
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    We had a lovely wedding thanks to the Desmond and Amanda. They were very accommodating and provided exactly what we were looking for. The value for what you pay is worth every penny. I am so glad we went with them and would use them again for parties or even just to spend a night away. The hotel rooms were nice and food was delicious.
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    Jason Sent on 08/01/2016
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    We recently had our wedding at The Desmond on July 30th 2016. We highly recommend them everything was perfect. Amanda Stankavich was amazing from start to finish. She made sure everything went the way we had envisioned it. She was by our side throughout. And it ended up being way more than we had expected. The food was amazing, the staff was even more amazing. We honestly cannot think of one single thing to complain about. We truly are in awe and extremely thankful and grateful of how amazing everything turned out. If we could type a thousand thank-you's we would.
    Leah & Jason
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    Lisa Sent on 12/28/2015
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    Connie at the Desmond is amazing. I had been having trouble finding a venue to accommodate a very small wedding and reception. Connie was not only able to customize everything for us but treated me and my husband with the utmost professionalism and respect. The night was a huge success and all of the staff were very polite and extremely helpful. Highly recommend!
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    User2352912 Sent on 10/06/2015
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    Connie and the Desmond were AMAZING! They went above and beyond to create a perfect wedding for my wife and I. The ambiance was perfect, food was great, and the night went very smoothly. All of their staff members (even the bartenders) were professional and friendly.
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    Erin Sent on 06/28/2015
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    My husband and I had our wedding reception at The Desmond, and were incredibly lucky to have had Connie help us from the tasting all the way through the reception. She was flexible and quickly responded to all our e-mails and calls. She helped minimize our stress during the last couple of weeks of planning and was attentive to every detail. The ballroom looked exactly the way we had envisioned it. The service provided by the waitstaff was also great- very friendly and had meals and desserts served in a timely manner! Our guests loved the food and we're still receiving feedback about how great everything turned out! If you decide to have your reception at The Desmond, you will not be disappointed!
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    Jennifer Sent on 11/07/2013
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    The Desmond accommodated us on such short notice. They have a beautiful venue, weren't over priced and their food was delicious. Our event coordinator Amanda was the best at what she does everything was set up just the way we asked. The Desmond really made our day special!
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    Kate Sent on 10/20/2013
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    We couldn’t be more pleased with choosing Desmond for our August wedding. From the beginning of the process, they made us feel welcomed and at ease. Working with Heather has been a pleasure and all the effort and time she has put into the planning was tremendous. The attention to detail, accommodating our requests and prompt responses to our questions were wonderful. The ceremony and the reception were beautiful and ran smoothly. The level of service was superb and the staff was very attentive to our and our guest's needs throughout the night. The guests raved about the food, accommodations and the elegance of the ballroom and the courtyard. As a bride and groom, we were able to relax and enjoy the wedding knowing that things will be taken care of. We were so happy with the perfect day and couldn’t have asked for more! Thank you for the wonderful experience and beautiful memories.
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    Kim Sent on 05/28/2013
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    Heather with the Desmond and all the staff did a awesome job with our wedding from setting up to making sure we had everthing we needed the day of and before. They have gone above average with what they do to make sure events are just perfect there. They made everthing look so beautiful and I can't thank them enough. So thank you Desmond for making our wedding the best and beautiful.

    Kim & Jared
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    Katie Sent on 10/13/2012
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    My husband and I recently got married at the Desmond and it was wonderful! We chose to do both our ceremony and reception there and it was absolutely beautiful! We worked with sandy and I can't not say enough good things about her! She responded to every email, phone call everything and had every detail perfect. Her and we staff made our day so memorable! We got so many compliments and I would recommend it to everyone!!
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    User894456 Sent on 08/09/2012
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    Thanks to Sandy and the staff of the Desmond, our reception was beautiful. Any questions that I had were willingly answered and I could not have asked for more attentiveness before and during the reception.
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    Haylee Sent on 11/11/2011
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    My husband and I had our reception at the Desmond. It was incredible! The atrium looked absolutely stunning for the cocktail reception and the ballroom was simply gorgeous! Erinne, the wedding coordinator, made sure everything was perfect. She was fantastic to work with and made sure my husband and I were worry-free on our special day. I couldn't have imagined a more beautiful, spectacular reception. It was a dream a come true!
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    Tamara Sent on 01/12/2010
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    The Desmond provided top notch service and attention to every detail, they were even willing to help work within our budget. We had the perfect dream wedding!
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    Marc Sent on 05/03/2012
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    The Desmond is a beautiful hotel. Everything was taken care of, and left us little to worry about. The atrium is amazing and makes for great wedding photography! The food is good but not amazing. The price was a bit high, but it's to be expected with a hotel of this caliber in the wedding venue business. Overall we loved our venue and were very happy with everything as a whole. We thank you for helping with some of the stressful aspects of wedding planning!
  • Cassidy
    Cassidy Sent on 04/17/2025
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    A Dream Come True

    Our wedding at the Desmond was everything I dreamed of and more. I fell in love with the space years ago and never forgot how beautiful it was. From the first meeting, we knew it was the venue for us. Yes, it is pricy - but they were able to customize our day and package to fit our needs exactly. The food was INCREDIBLE, which we were skeptical about without having tastings ahead of time. However, the best part of everything was the service. The amount of staff members who specifically found me in my suite or anywhere else on the grounds on wedding day to check in with me was amazing! The entire day was a well oiled machine and I couldn't be happier.
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    Danielle Sent on 07/07/2019
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    Blown away by the experience!

    The food was amazing! The banquet staff were awesome! Decorating crew awesome! Thanks so much to Amy and Danielle who stepped in to make sure my big day was perfect! You guys rock!
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    Laura Sent on 04/15/2016
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    The Desmond Hotel was a dream location for my wife and I to get married. The staff was helpful, accommodating, and made our stay magical.

    We worked directly with Connie Slocum, Director of Catering Services, and she was a class act. Connie helped us through the whole process, and naturally she is a busy lady, but whenever we had a question, she got back to us within 24-48 hours.

    The set-up and classy atmosphere was perfect for us: We got married out by the koi pond, and had an AMAZING reception in the Fort Orange Ballroom. The staff on-duty with us for that entire day were amazing, and our point people, Lindsay and Robin, were fantastic. If you choose the Desmond, those are two ladies you want on your side that day!

    Best of luck, and we LOVE the Desmond. We are forever grateful you made the process easy and made our night one we'll never forget. Thank you!
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    Luz Sent on 05/07/2014
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    Beautiful place for reception and ceremony or reception only. The food was great and the hotel has a unique charm. My guests enjoyed staying there.
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    Kristen Sent on 05/04/2009
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    We were planning the wedding from out of town. The Desmond handled most things through email and phone calls after the initial meeting. They accomodated our travel schedule to make sure that we had a tasting and final meeting when we could both be there. We did not want the typical wedding food. Their chef came up with great alternatives. Everyone raved about the food. The room was beautiful. Someone was always there to make sure that we had everything we needed. I would recommend them too anyone. The are so professional and really go out of their way to make sure your day is special. We also had a room block for our guests. our friends and family were impressed with the rooms and service throughout their stay.
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    User1834124 Sent on 09/28/2014
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    We had our wedding ceremony & reception both held at The Desmond & loved it!

    We worked with Amanda, who helped us with everything every step of the way. She was so accessible and prompt in getting back to me with any question I had for her that it made the planning process so much easier.

    On the day of the wedding, Amanda & the banquet manager, Don, worked seamlessly with all of my vendors to make sure everything went as smoothly as possible & exactly how I wanted it. Don made sure to check in with me throughout the wedding to let me know of timings of certain things & to get my stamp of approval as well.

    Between the two of them, I felt that everything was covered wonderfully & noticed no problems. If there were any, those two fixed it before I knew! I highly recommend them both!
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    Leah Sent on 04/08/2014
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    I had such a great experience with The Desmond! Heather Bell (Catering Sales Manager) was my main contact-- and she was so great! I emailed her constantly and she always got back to me within 24-48 hours answering every single one of my questions. She thought of things I didn't even know I needed to ask! My wedding was perfect-- I didn't have to worry about a thing-- and the Desmond staff was absolutely amazing! The venue was great-- and so conveniently located!! My husband and I had a number of out of town guests coming in, and the Desmond is just a few minutes down the road from the airport-- and The Desmond provides a free shuttle! Awesome!
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    Danielle Sent on 12/08/2017
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    The Desmond is beautiful. Amanda S is incredible. They did a great job. We had a beautiful weekend. Very accommodating.
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    Jennifer Sent on 02/02/2011
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    Minimums are high but they are willing to work with you. You will never pay for nothing! They will always give you something for the extra money you spend. Get everything in writing at your contract meeting therefore there will be no questions towards the end. Our wedding turned out to be so beautiful and we couldnt have ask for anything more! The staff did whatever they could to make our day special. You will be in very good hands at the Desmond for any event!
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    Michele Sent on 10/24/2013
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    My wedding was more than I could imagine! It was set up beautifully! I was very happy with the service at the time of the wedding, After the wedding we went to the bar to wind down, we had a bad exoerience with one of the bar tenders, but other than that it was good!
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    Allison Sent on 09/08/2010
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    We were very pleased working with The Desmond for our reception. Amanda was very helpful and accommodated all of our requests, from specific beverages to seating.
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    Jennifer Sent on 11/03/2017
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    We were well taken care of. They set everything up beautifully and were very accommodating to our every request. We have been told by many of our guests that our wedding reception was the best one they have evet been to! They were also very accommodating to the guests that had food allergies or special food requests. Overall, my now husband and I were very pleased with The Desmond
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    Alaina Sent on 06/04/2008
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    Stunning Venue with Charming Ballrooms and Courtyard (Cocktail Hour Area). The price is above average per head for the area, but includes all linens, a fine selection of filet mignon, chicken and fish, as well as a Venetian bar at dessert time. Price includes an open, top shelf bar as well. Most welcoming was the staff who was very attentive both when were we were planning and the night of-- our drinks were always refilled, and the evening ran like clockwork.
    Highly recommended!
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    Michelle Sent on 02/11/2017
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    I had my bridal shower here and was disappointed in the overall experience. A lot of things were unorganized and the staff didn't seemed thrilled to help with our requests. I have always been to the Desmond for brunch and this time was very upset. Overall good food, but I will not be returning.
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