The Chateau at Incline Village Reviews
Reviews
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Quality of service 4.8 out of 5 rating4.8
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.7 out of 5 rating4.7
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Value 4.8 out of 5 rating4.8
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Flexibility 4.8 out of 5 rating4.8
Awards
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Mark Sent on 07/30/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow, what service and caring for their clients!
I have know Denise Sullivan for many years, and she continues to amaze me with how smooth and cool she is. What a professional! Thank you Denise for making my job easier as a wedding officiant. Reverend Mark E. Frady -
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Monica Sent on 06/30/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Phenomenal service!
The Chateau and all of their incredibly kind and flexible staff made our planning and day magical. They were so flexible and able to give us great recommendations and adjust accommodations to meet our specific needs. I continue to be so happy we chose The Chateau for our special day. -
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Melanie Sent on 06/30/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue
The Chateau at Incline Village is a hidden gem. The venue is stunning, the food is incredible, and the staff is welcoming and kind. Our destination wedding was magical and it’s all thanks to the phenomenal staff, most especially Denise and Brooke. We were blessed to have a gorgeous outdoor ceremony followed by cocktail hour on the patio and a beautiful reception in the ballroom. Our guests were so happy with the food, they kept telling us how delicious the spread was. Denise thoughtfully touched base with us during the reception to make sure we were enjoying our day. Brooke is incredibly calming and helped coordinate the timing of our ceremony. The staff promptly responded to all of our questions while planning our big day. They are highly versed in weddings and are very helpful in achieving your vision. My husband and I are so grateful to have our dream wedding here. I highly recommend the Chateau at Incline Village to anyone looking for an incredible wedding in Lake Tahoe.-
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+2 photos
The Chateau at Incline Village's reply:
Hi Melanie! It was truly an honor to be a part of such a special day. Thank you for your glowing review! We couldn't be happier that you are pleased with your wedding planning experience and the day exceeded your expectations. Thank you for sharing your pictures, they are stunning! We wish the two of you a lifetime of happiness! -Brooke & Denise -
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Rebecca Sent on 06/11/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Couldn’t have asked for a more perfect venue!
My husband, Fausto, and I had our wedding at The Chateau at Incline Village in May of this year. It was everything we dreamed of and more! The venue is absolutely gorgeous—from the mountain and lake views to the warm elegance of the ballroom, it made the perfect setting for our day.
We originally planned to have our ceremony outside on the 10th tee, but due to weather, we had to make a last-minute decision to move it indoors. Thanks to the incredible team, the transition was seamless. Brook and Denise handled everything with such grace and efficiency, and the indoor ceremony was every bit as beautiful as we had imagined it would be outside.
The food was delicious—beautifully presented, flavorful, and something our guests are still raving about!
What truly made the experience exceptional was working with Brook and Denise. They were professional, kind, and incredibly organized. From day one, they made us feel supported and confident, and their attention to detail helped everything come together perfectly.
We feel so lucky to have celebrated our wedding at The Chateau. It’s a breathtaking venue with an even better team behind it. Highly, highly recommend!The Chateau at Incline Village's reply:
Thank you Rebecca for the great review! You & Fausto were a delight to work with & the day was magical! We love that you're "local" enough that we'll get to follow your love story! -
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Francesca Sent on 04/25/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing!!!🤩🤩
Chateau! We have no words to describe how incredible the service was from start to finish. Denise was so accommodating from site visits, to secret entrances! Our wedding was a little different, me being an event planner myself in the Bay Area, but she dealt with my crazy detail and weather permitting pivots! The whole team made our day an absolute dream and we could not have been happier with the outcome! Our guests still rave about the service and Matt and I could not have not imagined a better team to make our day so incredibly special! -
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Christina Sent on 01/08/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
10/10 recommend!! 🌟
We had the most enchanting wedding experience at The Chateau in Incline Village on June 2, 2023. Denise, our coordinator, was absolutely amazing. Her attention to detail and organizational skills made everything seamless. The stunning backdrop of Lake Tahoe, combined with the venue's charm, created a magical atmosphere for our special day. We can't thank The Chateau team enough for making our wedding day truly unforgettable. Highly recommended!-
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+11 photos
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Lauren Sent on 01/03/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dream Tahoe Wedding
I cannot say enough positive words about our experience having our wedding at The Chateau in Incline Village. The team was professional throughout the entire process and communicated quickly and clearly. The wedding day was truly perfect and the beautiful venue at The Chateau set the stage for our dream wedding. It was also by far one of the most affordable Tahoe wedding venues that we looked into. We loved having the upper patio for our cocktail hour and as a place where guests could spend time during the reception. The food was absolutely delicious and we received many compliments from guests about the food. There were so many beautiful spots to take photos as well. I would recommend The Chateau to anyone wanting a Tahoe wedding!The Chateau at Incline Village's reply:
Dear Lauren, Thank you so much for such a glowing review. It was an honor being a part of such a special day and we couldn't be happier for the two of you. -Brooke & Denise -
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Nicole Sent on 06/10/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue with Amazing Staff
We had our wedding at the Chateau September 2022 and it was absolutely amazing. A beautiful venue with amazing staff. The planning process was seamless and they worked with us to make sure we were on the same page throughout the process. Communication was always kind and prompt. I would highly recommend to any bride and grooms to be!The Chateau at Incline Village's reply:
Thank you for the lovely review! Your wedding day turned out beautifully and we couldn't be happier for you. -
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Erin Sent on 01/04/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Incredible Venue with Fantastic Staff!
We got married here in August and it was the perfect venue! Our ceremony was held on the 10th tee box outside, and the reception and cocktail hour were inside and on the balcony the Chateau. Brooke and Lauren were incredible to work with and super responsive, helping us every step of the way. We had about 140 guests and it was the perfect size, even when we set up our DJ, a photobooth, and buffet stations, in addition to our guests' tables and the dance floor. The interior of the ballroom is so beautiful to begin with, you hardly need to decorate much more! The Chateau takes care of all of the food and drink, so we just needed to make package and menu selections. They also host a complimentary tasting. The food was great and our guests had a fantastic time and loved the location. Thank you so much for having us!The Chateau at Incline Village's reply:
Dear Erin! Thank you so much for such a glowing review! We wish the two of you a lifetime of happiness and laughter. Best, Brooke & Lauren -
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Emily Sent on 07/01/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue and Great Team
Working with Brooke and the team at The Chateau was an absolute dream! Brooke captured every detail which was a noteworthy feat, was quick to respond, and extremely professional while also keeping the planning process fun and exciting. The team that staffed our wedding day were so kind and helpful to our guests, I could not have been happier. I loved the venue and the vast majority of our vendors came from their preferred vendor list. The food was delicious (we did a buffet with the Prime Rib carving station, salmon, and wild mushroom risotto) and the team was super accommodating to our kids table as well where we selected the chicken finger and fries option (they were very happy!). Thank you again Brooke and team for an amazing day (and lead-up to it!) :)The Chateau at Incline Village's reply:
Emily! Thank you so much for such an amazing review. Your hard work and planning really came together, the day was perfect. Wishing you both all the happiness! Warm Regard -Brooke -
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Suzanne Sent on 06/02/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
First Class Venue!
We met Lauren at the Chateau a year before our daughter’s wedding and we knew it was the place for us!! From start to finish, Lauren was so helpful with the food choices, vendors, flow of reception , layout, etc.! By the time the wedding day came we didn’t have a care in the world because the staff took care of every single detail. We offered vegetarian, chicken tenders, steak and salmon for our guests and the food was hot, delicious and it was brought out all at once. Since we live in Incline we also received a locals discount which was nice. If I had to do it all over again, we’d do it 10X over! Thank you Lauren and Staff!!-
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+2 photos
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Lauren Sent on 02/03/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Chateau Incline Village - Beautiful and makes it happen!
We had a wonderful experience with the Chateau in Incline village. Lauren & Brooke were absolutely incredible and truly helped make our dream wedding come true. We had started planning in 2020 and had to reschedule to 2021 and they made it as easy as could be given the circumstances and really appreciated all of they've helped with. I'd highly recommend the Chateau for your wedding or events!-
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+2 photos
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Kelsie Sent on 05/24/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing venue!
Everything about this venue was perfect for us! Our day coordinator never showed up and they went above and beyond to help us make sure the day was still perfect!The Chateau at Incline Village's reply:
Hi Kelsie,
Thank you so much for taking a moment to leave a review! We're so glad we were able to assist you & Taylor have a beautiful wedding. You and all of your guests were the kindest people!
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Quality of service
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Kimberly Sent on 01/22/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent and Beautiful Venue
Everything was perfect on the day of and they were so kind throughout the entire wedding process. My guests thought that because it was on a gold course that it would fell like a golf venue - but they then told me it was like going into a fairyland. That was partly from my decor, but also partly from the ceremony spot by creekside.-
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+9 photos
The Chateau at Incline Village's reply:
Thank you so much for the lovely review! We are thrilled you and your guests enjoyed your Wedding Day. Your hard work and planning really came together, the day was perfect! -Brooke & Lauren -
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Jessica Sent on 01/14/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Perfect setting for our perfect day!
We held our 2020 winter wedding at the Chateau and are so happy we did! Every part of the experience was positive. The ballroom is spacious but still manages to feel intimate and cozy while showing off the magic of Tahoe. Lauren and Brooke were absolutely fantastic every step of the way, from helping to plan each detail to making sure the day itself went seamlessly. Planning a "COVID wedding" meant a million changes of plan, contingency upon contingency, and a unique balance of caution and creativity - these ladies are my heroes! Food was yummy (especially passed apps) and the wine list includes really great options. Big thanks to the Chateau team for making our wedding day a reality!The Chateau at Incline Village's reply:
Jessica! Thank you for such a lovely review! We are so happy you enjoyed your wedding day! You were an absolute delight to work with and we wish you a lifetime of happiness and laughter! When you're in the area, stop in and say hello. We would love to see you! -Brooke and Lauren -
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Morgan Sent on 01/03/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Picture Perfect
Our wedding was absolutely fabulous at this venue. They're super responsive and we'll worth the investment. Unfortunately with COVID-19 there were more curve balls for our wedding than we'd expected. However our venue was willing to work with us in whatever we decided to do. They were incredible, kind, understand and respectful. We ultimately decided to go through with our wedding in a COVID safe way. The venue coordinators were super helpful, they told us how many people we could have at a table and suggest grouping guests by household/travel pod. We we're worried that we wouldn't be able to have a dancefloor. But with a little creativity we were able to have our dance floor outside on the patio.
The catering was everything we'd hoped for and our guests loved the bar. All of the staff was super professional and kind. They all wore masks and helped keep themselves and our guests safe. I would highly recommend The Chataue for your wedding. We got to have an amazing wedding day with them! Highly recommend.The Chateau at Incline Village's reply:
Morgan! Thank you for such a glowing review! Your hard work and planning really came together, the day was perfect. We wish you a lifetime of happiness and laughter! -
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Cherise Sent on 12/11/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Phenomenal!
Brooke has been my person of contact and she has done an amazing job of helping me navigate wedding planning! She has been patient and flexible as things have changed. She’s accommodating special requests and has been friendly the entire time. I definitely recommend this venue, as they have gone above and beyond. Especially in the middle of Covid, this level of professionalism and support is so appreciated!! Our event isn’t until January 14th but I already know my day will be perfect from the amount of care they are taking to meet my needs.The Chateau at Incline Village's reply:
Dear Cherise! Thank you so much for such a lovely review. We are so happy to have been able to ease the planning process during this difficult time and look forward to celebrating with you! -
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Tyler Sent on 01/11/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great venue!
We had our wedding at the chateau and the venue was perfect! The staff was very helpful throughout the process and we could not be happier with our choice for the venue! Highly recommend.The Chateau at Incline Village's reply:
We are so glad that you enjoyed your wedding at The Chateau. January was a beautiful month in Lake Tahoe. You & Anna are a beautiful couple! When you're in the area again, please stop by! We love to keep in touch with our couples.
-Lauren & Brooke -
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Ashton Sent on 08/28/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Decision Ever!
Best Decision Ever! Words can not describe The Chateau at Incline Village’s overall beauty. We had our ceremony outside, our cocktail hour on the deck and the reception inside. From the very beginning, the Venue Coordinator Lauren, was so great to work with. She was always quick to respond to my endless emails and questions! She was so flexible with our requests. She even worked with my mother-in-law to surprise my husband and I - with a champagne table service during the reception and passed hors d'oeuvres during cocktail hour. Since I had a specific vision in mind, it was so great to receive the stress free customer service The Chateau staff provided. As for the wedding itself, the bridal & groom party were well taken care of. After the ceremony, they made sure that the reception area was blocked off during cocktail hour, so my husband and I could enjoy hors d'oeuvres and cocktails before the guests entered into the reception area. The entire event staff was so well organized and made sure that the entire wedding ran smoothly from the ceremony set up to the last dance. We were so happy with our experience and our guests had a wonderful time. They are still raving about the food, drinks and of course the breathtaking views of Lake Tahoe!!
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+4 photos
The Chateau at Incline Village's reply:
Ashton,
Your pictures are absolutely beautiful, you were both a stunning and wonderful couple to work with. We are here to make your life as easy as possible on your wedding day, and we are so please to hear that you had a great time and enjoyed your big day! Please drop by anytime, we love to hear from our couples!
- Your Incline Village Wedding Team -
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Kayla Sent on 08/19/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fairytale Wedding!
I would highly recommend the Chateau if you are looking for a wedding venue in Lake Tahoe!! From the moment we booked our date through the entire wedding day itself, this place was a class act!! The wedding/event coordinators are incredibly professional, kind, responsive & accomidating to any requests you may have! All the food was absolutely delicious & the creekside ceremony area is absolutely beautiful!! We are so happy we decided to get married here!The Chateau at Incline Village's reply:
Kayla, you and your party we're an absolute pleasure to work with! We are so overjoyed that you had such a great time during your wedding, as always, we are here to help you with anything to make your big day as easy as possible.
We hope you can stop by again soon, we love to catch up with our couples.
- Your Incline Village Wedding Team -
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Cindy Sent on 07/20/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue and wonderful staff!
The Chateau is a beautiful venue and Lauren and the entire staff are a pleasure to work with. All of our guests raved about the food and service. In addition to the beautiful ballroom, the large deck with the added fire pits was a wonderful area to socialize and enjoy a beautiful Tahoe evening. I highly recommend the Chateau!The Chateau at Incline Village's reply:
Cindy,
It was truly a pleasure working with you, we appreciate the kind words and wish you nothing but the best with all your future endeavors. We hope to see you in the future!
- Your Incline Village Wedding Team -
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Jillian Sent on 07/13/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue
The Chateau was the perfect venue for our wedding. Rustic and elegant. The perfect Tahoe location and reasonably prices. The team is very accommodating and does everything they can to make sure the bride and groom are having the best day ever.The Chateau at Incline Village's reply:
Thank you for your kind words Jillian, we do our best to ensure that your wedding day is everything you could've asked for! Please stop by whenever you're in town, we love to catch up with our couples!
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Brian Sent on 06/22/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everyone LOVED the Venue!
We got so many compliments from friends and family about the quality of the venue! Everyone loved the view from the deck (so many people took personal portraits out there) and thought the reception space looked magical. We couldn't have agreed more! Our photos are amazing partially because there was so much to work with (trees, rocks, mountains, and pathways). Everything went so smoothly during the reception that we didn't even notice the staff. Everything was right where it was supposed to be at exactly the right time. Planning from a distance, we were so grateful to get a tour via Skype and were sent so many photos to help us get an idea of what everything looked like. SO HAPPY with our venue choice!!!The Chateau at Incline Village's reply:
Hi Brian,
I'm so overjoyed to hear that you enjoyed your stunning wedding day! We were more than happy to assist you in your planning process to ensure that your wedding day was exactly how you dreamed it would be, even if it meant a tour via Skype!
Please don't hesitate to stop by whenever you're in the area, we always love hearing back from our couples! -
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Kayleen Sent on 05/13/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
One of the most magical days of my life!
We had the pleasure of getting married at the Chateau! It exceeded our expectations in every area. I worked with Lauren and she was amazing! The food was the best wedding food I had ever had at a wedding and the bartender Chris was amazing very personable and made awesome drinks even created a drink for my cousin called the Lexi special. Everything they did for us was awesome! U couldn’t get a better venue in Incline! Thanks for making my special day so magical.The Chateau at Incline Village's reply:
Hi Kayleen,
So glad you thoroughly enjoyed your wedding! It was great to work with you, and we hope to see you & Carson around soon.
-Lauren -
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Delcie Sent on 02/23/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautifully perfect
We had our wedding during one of Inclines finest snow storms. Due to the weather we had quite a few last minute cancellations. Everyone ast the Chateau wss very flexible and understanding. We started our ceremony 30 minutes late and still ended up perfectly on time with dinner, dancing and everything else. Food We had lots of compliment's on our food and appetizer choices and those that were able to show up had an amazing time. I highly recommend the chataeu for any event you might be planning.-
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+2 photos
The Chateau at Incline Village's reply:
Delcie,
I'm glad to hear that you & Amy enjoyed your Valentine's Day celebration despite the weather! You had such a great group of friends and family so I'm really glad to hear that everyone enjoyed the food and had a great time! -Cathy & Lauren -
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Morgan Sent on 11/28/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The chateau was perfect!
We had our wedding and reception at the Chateau at Incline Village this November and it was perfect! The golf course is closed, so we pretty much got the whole place to ourselves! The venue has tons of space for a large wedding. The interior was beautiful and had lighting on the high beams and other places. It doesn’t need any more decor in my opinion, so we didn’t rent any extra lighting or pipe and drape to keep costs down. They now have two ceremony sites, the 10th tee box and this super cute spot in the trees. We opted for the 10th tee box but both are great. Lauren was our wedding coordinator and was absolutely amazing!! I did not hire a wedding planner so she helped guide my mom and me through the whole process. The leaves were all turning colors so it was just beautiful. The food was great as well, probably the best Ceasar salad I’ve ever tasted as well as the other dishes. You won’t regret having your ceremony and reception here!The Chateau at Incline Village's reply:
Hi Morgan,
Thank you so much for writing a review! You and Chase are an absolutely beautiful couple and we were so glad you chose The Chateau for your wedding.
-Lauren -
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Allison Sent on 09/17/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I have nothing but 5 stars for this venue. My husband and I were blown away by Lauren and Cathy's excellent service, support, and professionalism. I would recommend this venue again and again. Our experience was beyond fantastic. Not only are the views from the 10th tee box breathtaking, but the reception room is spacious and elegant. The Chateau met every one of our needs and came at an affordable price. I would highly recommend this venue if you're looking for personable staff, amazing food, beautiful views, and an all around lovely venue.The Chateau at Incline Village's reply:
Hi Allison,
Thank you so much for your kind words, it truly was our pleasure to work with you and Chris!
Come back and see us whenever you're in town! -
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Kim Sent on 07/30/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter was married on July 15th at Aspen Grove and it was a wonderful occasion!
Cathy & Lauren and all the staff, including our great bartender & wait service staff, were just terrific!
I booked the venue without having been there and visited a month before the wedding. It’s a gorgeous, park like venue with plenty of space for a wedding or other special occasion! Our guests loved it and enjoyed being in Tahoe for a destination wedding. I heard many compliments about the food and service. We had a wonderful experience and would highly recommend Aspen Grove!
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+3 photos
The Chateau at Incline Village's reply:
Hi Kim!
Thank you so much for your review, it was a pleasure working with you! We're so glad you and your family enjoyed the beauty at Aspen Grove as much as we do. I'll be sure to pass on your kudos to our staff as well.
All the best,
Cathy & Lauren -
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Lisa Sent on 04/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding was 4/2/18, and we worked very closely with Cathy Becker. From start to finish, Cathy and the Chateau met (and exceeded) our every expectation! Not only was she completely professional, she was extremely friendly and very responsive. The Chateau was rustic and beautiful--very little decorating needed. In addition, the food was amazing! Finally, it was an excellent value for our money, and I would highly recommend the Chateau, Cathy and all of the staff for your wedding or other event. I have included pictures that give you a better look of the venue inside and out...I am sad to say that I do not have a picture of the awesome food. :(-
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Trace Sent on 01/20/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
From the moment that my now husband and I went to visit the Chateau, we were hooked. The facility is gorgeous, and the staff and the detailed assistance they provided to us throughout our wedding planning process was incredible. We had our wedding on November 5th, and had initially planned to have the ceremony outdoors, however, some cold weather and a pending storm required us to move the ceremony indoors, and it was beautiful!! Such an amazing room.
The menu that Lauren helped us put together was incredible and the entire serving and bar staff was wonderful. We had some dietary requests that Lauren was able to work with us on to make sure everyone could enjoy the amazing dinner.
We had just under 200 guests and the room still felt very open. We had a live band that worked great in that room and the party was so fun.
Lauren is an amazing person and incredibly helpful coordinator for the venue. I was very much at ease during the whole planning process, and highly recommend this venue to all couples looking for an amazing Tahoe wedding experience. We are locals to North Lake, so we may have been around a lot while we planned, but Lauren never seemed to mind and always responded very quickly to my probably never-ending emails
They offer a tasting in the fall and I recommend going to that as it will give you a feel for the great food and amazing presentation. They also have other vendors—like Manzanita Glow-- for décor and others for dessert etc.
It was truly a 5 star experience, and was everything that we wanted for our wedding day.
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The Chateau at Incline Village's reply:
Hi Trace & Ben,
Thank you for your kind words! I loved working with you guys as well and am glad everything turned out just right. The chuppah that Manzanita Glow created was amazing!
Hope to see you around,
Lauren -
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Joanne Sent on 09/28/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wow!!! The staff at the Chateau are such a pleasure to work with. They are readily available, have wonderful suggestions and on top of all that, they are fun!! Every aspect of our wedding was perfect. The reception room was meticulously set up, the food was amazing and the beauty of the setting and actual venue are hard to beat. I could not have been more pleased with everything!!The Chateau at Incline Village's reply:
Thanks for your kind words Joanne! It was great to work with you and so fun to be a part of Gigi and John's wedding! -
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Chelsea Sent on 09/11/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our wedding was perfect with a lot of thanks to our venue and their staff. The staff were always very quick to respond to our emails, questions were fully answered and concerns addressed, things were always confirmed, and the day of was spectacular. They really helped make this as easy as possible. Amazing staff who were incredibly kind, helpful, and professional. The venue was beautiful, honestly we tried hard and you can't find a better forest location than Aspen Grove in the area for the price. The food was delicious (especially loved the appetizers!). The setup was lovely. I am so glad that this is the vendor we went with. Would definitely recommend!The Chateau at Incline Village's reply:
Thank you so much for your review Chelsea! Such a joy to be involved in your beautiful wedding day and glad you enjoyed Aspen Grove's forest vibe. -
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Kristin Sent on 06/07/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cannot be happier with the service from The Chateau. From the beginning, it was so easy to work with both Cathy and Lauren. The venue itself is clean and well kept. All staff was very helpful and friendly. My husband is lactose intolerant and Lauren made sure to note it in our file after our food tasting. The food was delicious! I've received so many compliments from guests that they loved the food. I selected the Ponderosa Trail package with steak, fish and chicken tenders for the kids. They were also very helpful with setting up personally bought tablecloths for my party. My cousin/day-of-coordinator said it was very easy to work with Cathy. The venue was available at 10am the day of the wedding which started at 5pm. Even when the venue ran out of requested alcohol, their staff went out to buy more to make sure that my guests were satisfied. We had a large guestlist of about 220. The room was full, but not too packed with all the guests seated, gift table, donut (we don't do cake) table, dj, and photobooth. It was hands down the BEST DAY EVER!!!The Chateau at Incline Village's reply:
Holy Moly! Thank you so much. BEST DAY EVER are the words we long to hear. Cathy -
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Adrianne Sent on 03/12/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Lauren and the rest of the staff at the Chateau made everything so easy! I had a really short time frame and a limited budget to plan my wedding, and not a lot of clear ideas about what I wanted. I never once felt pressured to choose a more expensive option or feel like I "should" have something I didn't really want. They were very helpful with tips and worksheets, telling me what options I had to choose from to help narrow things down. They also have excellent relationships with the vendors I used from their vendor list, which meant that on the actual day, there was absolutely NOTHING for me to worry about! -
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Tashina Sent on 01/26/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We are SO excited to be celebrating our ceremony and reception here at The Chateau. Cathy was phenomenal when we first met her, since then she has been so responsive. It just "felt" good from the moment we walked in. Even though we haven't had our wedding yet, we would already highly recommend this venue.The Chateau at Incline Village's reply:
That is such a nice compliment. We get excited when you are excited. Anything we can do to help in the planning process feel free to reach out. We are here to help. Cathy -
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Chandler Sent on 01/19/20175 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Absolutely book here. Not only is it in a beautiful location, but this venue has a beautiful team to work with. They were beyond helpful for me during my wedding. It was like having a built in wedding coordinator and friend who wanted your day to be perfect. After all the planning and discussion with Cathy, your best friend through it all, I was still just amazed that it was even better than I had imagined through all the planning. I had no worries the day of the wedding and it went seamlessly. As a side perk, no hidden costs in the taxes and the gratuity charge is so deserved by all the staff and I would not have done it any other way. Perfect venue for any bride in Tahoe. -
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Ryan Sent on 10/15/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cathy and her team at IVGID are easy to work with and deliver more than what they promise. We used Aspen Grove, an incredibly intimate setting along Third Creek in Incline Village next to the Hyatt, to host 70+ people for a welcome dinner for our wedding weekend. The majority of our guests were staying at the Hyatt and Aspen Grove made for the perfect venue to host such an event. The IVGID team opened the facility early to accommodate our setup and where there to help out every moment of the event. The food was plentiful and full of flavor, the drinks refreshingly cold and served with a smile. The best part for us was that IVGID allowed our well-mannered dog who was in the wedding party to be part of the evening inside Aspen Grove. – Jessica and Ryan Denman -
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User2782997 Sent on 09/25/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cathy was an absolute professional to work with from the moment we met her. I could write pages about how easy she made the whole process, but I will try to consolidate. My husband and I are both in the military, stationed on different sides of the East Coast, and planned our wedding across the country. We met Cathy a year and a half before our wedding when we visited Lake Tahoe to find our venue. Leading up to the wedding, I spent hours coordinating every aspect with Cathy. She helped with the ballroom layout, dinner selection, general timeline, etc. Due to Cathy’s experience, patience, and creativity, she was able to provide many suggestions and guide me through the process. I had numerous questions about finer details of our reception, and she was always quick to respond or available for my phone calls. Cathy is such a sweet and pleasant person to work with, and will always go out of her way to ensure you feel comfortable with the plan and answer any questions. The venue was perfect. We rented out the whole ballroom, so our reception felt so inclusive with just our guests. The venue is surrounded by mountains, has a beautiful balcony that wraps around, high ceilings with chandeliers, a fireplace on each side, dance floor, plenty of space for the DJ and any extra tables you want, etc. I received so many compliments from friends and family about how beautiful our reception was. After our ceremony at St. Francis of Assisi, my husband and I left to take portraits by The Lake, which took a lot longer than we anticipated. Although Cathy had a timeline set with serving dinner, she was extremely flexible and understanding when we got back a lot later than we had planned. The entire reception went perfectly smoothly, from the champagne toast to dinner, to all the other events, and finally the cake cutting. We would have never chosen a different venue for our wedding reception; not only was it of course a gorgeous place, but also Cathy was so organized and knowledgeable. -
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Debbi Sent on 08/24/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue is lovely. If you want your table cloths to reach the floor, bring your own. The chairs are a bit sad, but really who looks at the chairs? Cathy is funny, responsive and confident. Ours was a wonderful experience. -
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Joyce Sent on 08/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I was in my cousin's wedding that was held here. It was a beautiful venue with outstanding food and service. They were very accommodating to the bride and grooms requests. I would not hesitate to book a venue here. -
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Kathi Sent on 08/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was an amazing day! The venue was beautiful, the staff were friendly and extremely professional, and of course, there's Cathy. We LOVE Cathy!! She works so hard to make your day special. We were very organized and knew what we wanted, and Cathy and the venue exceeded our expectations. What an epic day!! -
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Akhil Sent on 07/12/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We got married on the tenth tee box at the Chateau and had our rehearsal dinner event at Aspen Grove the night before; both events were beautiful and went off without a hitch.
Working with Cathy Becker was awesome; she was very accommodating and responsive to our e-mails and phone calls, which was important to us as this was a destination wedding.
Our evening wedding was fantastic, the guests enjoyed the cocktail hour on the patio, and the reception was super fun. The staff at the Chateau were very professional and easy to work with.
Our family and friends all comment on the beauty of the wedding and the fun memories they shared with us that day, I would recommend the Chateau to anyone looking for a wedding venue in the Lake Tahoe area! -
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Apple Sent on 07/05/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It Was The Best Day Ever @ Aspen Grove 6/30/16
Two words to describe our recent vow renewal at Aspen Grove "PERFECT and BEAUTIFUL". Cathy, who worked with us through the whole planning was great and very professional. I instantly felt very comfortable with her which made the planning a breeze. She answered every single question we had and there were never any hidden fees. We ran into a slight problem the morning of our wedding but it was taken care of within 30mins. The venue is so beautiful with the perfect weather. Our guests complimented us on how good the food was. They also enjoyed the venue, atmosphere and service. The Aspen Grove crew took care of us and we were so grateful for them. The deck with the string lights became our dance floor. I can go on and on and brag about this place because it really is beautiful. Everyone that came to our wedding felt relaxed, comfortable and had an awesome time. I would recommend Aspen Grove for anyone looking for an outdoor wedding in the summer.
Apple B. -
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Susan Sent on 06/14/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used the Chateau/Grille for the rehearsal dinner. It was a fabulousl evening and the staff was amazing. All weekend (we had the same staff) they were helpful, accommodating, and a joy to work with. They added to the overall wonderful experience. -
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User2630253 Sent on 06/01/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Aspen Grove was an amazing place to hold a wedding. Beautiful setting that calmed the bride : ) And Diamond Peak worked out so well for the reception. We were thrilled that they made the patio look like an outdoor lounge with furniture and fire pits. With linens and flowers it looked great. Cathy and the whole staff that helped us along the way were fantastic. Relaxed, but efficient, experienced, very capable and super friendly. It made our special day that much better. -
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Audrey Sent on 03/21/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We used the The Chateau for our wedding ceremony + reception in August 2015. Ceremony on the green, reception inside the main building. I only have amazing things to say of our experience. Beautiful venue, great views, great food, great team to work with (we worked with Cathy) ... all for a great price. I would recommend this place for any couple. Thank you to the whole team at The Chateau!!The Chateau at Incline Village's reply:
HI Audrey, Thank you so much for your kind review! I just posted linked it to our Facebook page. Come back and visit when you are in the area. -
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Kathryn Sent on 12/08/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Would highly recommend! Simply the nicest people to work with! Kathy, Maggie and Chef Bill are all marvelous and so flexible to make your dream wedding come true. They are passionate about having a wonderful party and will work very closely to make sure all layout and timeline details will flow gracefully into the night. We can't wait to go visit for a drink/ lunch! -
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Christy Sent on 02/17/20115 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Chateau is a great location! The food was EXCELLENT and Maggi who handles the catering was great! We would recommend this venue to anyone getting married in the Tahoe area. -
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Tony Sent on 05/24/20105 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Man this place is beautiful. I love how we can see everything -
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Candice Sent on 10/08/20095 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Chateau at Incline Village is a great spot. I had my ceremony outdoors on the lawn and the cocktail hour on their large balcony, both with a beautiful view of the golf course. The reception dining room has nice tall ceilings and a stone fireplace on each side. This venue captures the Lake Tahoe feel in a clean and modern way. The staff was very accommodating and easy to work with. Their catering team ensured that my wedding flowed nicely and the food was fantastic. I would highly recommend this space! -
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Courtney Sent on 12/13/20174.9 out of 5 rating4.9-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4.5 out of 5 rating4.5
I loved my wedding! I had a beautiful wedding venue for my ceremony and my reception. The cost is pricey but worth it. My only issue is that while my husband and I were dancing our dinner was cleared off our table and we didn't get to finish our meal which was delicious but we were staving by the end of the night. Late night pizza was fabulous and our signature drinks were absolutely amazing!The Chateau at Incline Village's reply:
Hi Courtney,
I loved your Once Upon a Time themed wedding! It was quite a beautiful evening, I'm sorry our servers were overzealous with cleaning up, had I known I would've made sure you received additional food.
Best Wishes,
Lauren -
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Stephanie Sent on 07/28/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
We got married in July 2017 and the weather was perfect at Aspen Grove! There is a stream behind the back drop of the ceremony area that gives it a lovely trickle background and an excellent spot for pictures. Lauren was wonderful to work with via email and in person. She met us for the sign-up, gave us a tour and talked details. She was also there for the rehearsal the day before and all the way through the ceremony. The staff was very friendly and helpful. They dress the area beautifully for the food presentation. There was plenty of parking in addition to the reserved parking spaces given. As a resident pass holder, we got to take go right across to the beaches and take beautiful pictures by the beach. Loved this location -
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Jamin Sent on 04/09/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My now wife and I were getting married on a budget and we did a TON of research on Lake Tahoe venues. We saw all of the popular ones. We looked at all of the most popular Tahoe venues (more than 25) and none of them really compared with the VALUE we got with The Chateau. We wanted something that had the had the extravagant beauty of Tahoe without the extravagant price. We found The Chateau and never looked back
The staff that we worked with were exemplary. Cathy and Lauren were both great. When we were first considering the Chateau they were somewhat slow to respond to our questions, once we were booked however they almost always responded within the hour and were remarkably open to our requests. The real stars of the venue were the day staff who made everything go so smoothly. When our wedding coordinator (not from the venue) made some SERIOUS mistakes they were able to smooth everything over in a calm and helpful manner.
My wife and I wanted a winter wedding, and we certainly got it (12 inches of snow that night) and it lead to an absolutely beautiful ceremony that was so much nicer than anything we had hoped for and allowed for AMAZING photography. When we realized that we would need to do the wedding indoors due to the inclement weather we were initially disappointed but when we saw the alternative were were so glad we switched.
The food was spectacular, we had the Prime Rib and the Pacific Salmon and it was definitely the best food I've ever had at a wedding. This was also the main feedback from our guests; the food was easily five star quality. I’m pretty sure most people went back for seconds.
This is also where I should mention the price. The value of the Chateau completely surpassed any venue in the area. Trust me, I’ve done the research and have the Pivot Tables & Charts to prove it. Let me put it this way, we paid approximately 60% of the price we would have paid at Edgewood for what I believe was ultimately a better venue, with better food. -
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Sheila Sent on 04/08/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The venue was perfect. The staff did more than required and were fantastic. Always friendly and courteous and very helpful. I would pick this location again for other events. Excited to have been there for my daughters wedding. The lighting coming through the windows of the Chateau made the event even nicer. We felt like part of the outside was inside and with the snow and winter scenery it was just amazing. -
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Lisa Sent on 03/22/20174.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I'm a local in Incline Village so this venue was just perfect for us. The staff was so helpful in laying everything out just how I wanted and ensuring that everything went smoothly. The bartender was excellent. The team coordinating everything was polished and on point. We had a group of about 75 people and we had plenty of room, but the space didn't feel empty.
I HIGHLY recommend attending their food and beverage tasting if you book with them. It helped me prepare for so much!
The Facilities:
We took advantage of their bride and groom suites to stay hidden before the ceremony. They were spacious enough for our small wedding party and thank goodness they had a fan! Those dresses trap heat...
We did our ceremony inside (it was March and cold outside) by the fireplace, then had cocktail hour in the grill with the beautiful views of the golf course. We even saw a bob cat walking across the snow! They reset side of the main ballroom that had been set for the ceremony for dinner during cocktail hour. From what I and my guests experienced, it was seamless.
Decor:
We brought/made a lot of our own decor, but their staff was super helpful to my event coordinator in laying everything out. (I also hired a separate event coordinator in addition to the support I got from the Chateau, might have been overkill, but peace of mind is a gift).
The Food:
We opted to do family style service where platters of each dish were brought out to the tables. We figured it was a nice mix between a buffet (eat as much as you like and what you like, but wait in line) and a plated (lots more coordination, can't change your mind, slow) dinner. It worked out beautifully. We had the Mashed Potatoes, Tri-Tip, Salmon, Seasonal veggies and the nut & arugula salad. It was all so tasty. I actually ate seconds of the potatoes (who knew a bride had time for that!).
The Beverages:
Good selection of wines and beer. We opted for the Call Bar Package. -
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Veronica Sent on 07/13/20164.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our June wedding at the Chateau was everything we had hoped and more. Cathy was SO accommodating and helpful throughout the whole process (especially since I was planning from out of state). We had the rehearsal dinner at the Grille the night before and a brunch at the Aspen Grove the morning after, and the entire team was just incredible. They were so friendly and prompt with their service - our guests raved about the staff and how well the reception flowed. The food and drinks were amazing! I highly recommend the Chateau for events!! -
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Christina Sent on 03/21/20114.9 out of 5 rating4.9
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Quality of service 5 out of 5 rating5.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I loved my wedding reception at The Chateau. One huge benefit is the lack of taxes paid on this location. This is a large savings when you consider the expense of the location and catering. Taxes add up. They were very easy to deal with. The location doesn't have the best views of Lake Tahoe (you are not lake-front), but the aesthetics of the hall is that of a classy cabin feel - loved it!!! The best prime rib around too - way worth the extra expense. Excellent food overall. The only reason I didn't give them 5/5 stars is that they changed my keg from Sierra Nevada to Bud Light without contacting me. Apparently there was another bride with the same first name getting married in a different location there that day. They changed both of the kegs to the other brides choice instead of contacting me to verify the change. They made the situation right though by adjusting the price. We had more people show up than RSVP'd too, and they were very accommodating to that upset in the schedule. Wonderful bartender, chef, and staff! -
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Grace Sent on 08/15/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Budget-friendly Dreamland
Aspen Grove was a fantastic place to get married! Our guests enjoyed the scenery and the ambiance that it provided. The food was outstanding and the staff was very kind. Couple things to keep in mind - this is a lower budget venue, so you need to plan a lot to bring it to life. If you're up for that, this is your place! Lauren was responsive and had answers to my several questions while planning.
Tips: they say parking is reserved for 10 spots, but there is just a normal beach parking lot person at the front and they will not enforce for your wedding. Bring toilet paper because bathrooms are not restocked/cleaned through the night at 2 bathrooms for over 100 people means lots of TP is used!The Chateau at Incline Village's reply:
Thank you for taking the time to leave us a review! We're always looking for ways that we can improve and appreciate the kind words.
We're always more than happy to clean and restock the bathrooms during the event, at times it is harder to maintain due to the high volume of usage and that it is in a park setting.
Again, thank you for your review and best wishes to you and your husband! We hope to see you two soon!! -
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Roxana Sent on 06/10/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning Location & a team that makes planning a wedding a breeze
Lauren and her team are amazing and such a pleasure to work with. They made the planning process a breeze and really helped me walk through everything. Extremely professional and the day went off without a hitch they are experts at what they do. We had a large wedding 250 guests and they easily helped accommodated us as the guest list grew. The venue is stunning and all my guest have not stopped talking about the natural beauty of the location. The food is also very good we did the tasting and I don’t think you can really go wrong with anything you pick. We also had open bar for a few hours and we were very impressed at how the bar staff was able to handle such a large crowd without a problem. The Chateau team really helps simply a stressful process so you can enjoy your day.-
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+3 photos
The Chateau at Incline Village's reply:
Hi Roxana,
I'm so glad that you & Jorge enjoyed your beautiful wedding day! We were happy to assist you in your planning process to ensure the wedding day was exactly how you dreamed it would be.
Please don't hesitate to stop in if you're in the area, we love to catch up with our couples!
-Lauren -
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Ashley Sent on 01/10/20194.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Perfect Wedding Venue!!
The Chateau was the PERFECT place to have our wedding. My fiancé and I fell I love with the venue the first time we visited last January. We loved it even without hardly any decorations. Having so many windows almost brings the outdoors inside.
Lauren responded almost immediately when I first inquired about the venue. She always responded to my e-mails and phone calls in a timely-manner.
When it came to the food, I was very hesitant to spend a lot of money. However, I can say that the food was delicious and our guests loved having a breakfast buffet for dinner.
Overall, I would definitely recommend this venue with a 10/10.The Chateau at Incline Village's reply:
Ashley,
Thank you so much for taking the time to write a review! It seemed like a perfect winter wedding and it was a great way to kick off the holiday season!
All our best to you and Kyler! -
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Amanda Sent on 10/01/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This was such a perfect spot for our reception! We were blown away with how lovely it turned out, and the staff was so great about answering our every question and allowing us to store a few items the night before! Just had a few errors that we were able to quickly identify and fix on the charges, but again, not a problem as it was so quickly taken care of!-
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+5 photos
The Chateau at Incline Village's reply:
Hi Amanda,
Thank you for your review. It was a beautiful summer wedding and we're so glad you enjoyed your day! -
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Cheyanne Sent on 09/14/20184.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
It was amazing! It is such a beautiful location and doesn’t require a lot of decorating. We got married at Aspen Grove and it was beautiful. The staff was super helpful and just the best. We got there and they just were helpful. I will share pictures once I have someThe Chateau at Incline Village's reply:
Hi Cheyanne,
Thank you for your review! We're so glad you had a beautiful day at Aspen Grove. We'd love to see some photos :) -
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Judy Sent on 08/26/20164.8 out of 5 rating4.8
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Quality of service 4.5 out of 5 rating4.5
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Chateau did an excellent job. The outdoor ceremony site was beautiful!
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J&D Sent on 08/02/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
If you are looking for a lovely outdoor venue in the North Lake Tahoe region, look no further than Aspen Grove. Friendly and accommodating staff, great food and service...all of our guests said it was the very best wedding they had ever beed to. -
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Mary Sent on 03/20/20164.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The location was stunning and working with Cathy Becker was such a pleasant experience. Would definitely recommend this location for future events. -
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Megan Sent on 07/06/20154.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had an amazing experience with this venue. It held a huge amount of people, had beautiful lighting from the fireplaces and wood beams. We had so much space for dancing and socializing. The wrap around deck was to die for and we were able to accommodate our disabled guests perfectly. Would highly recommmend! -
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Marisela Sent on 08/12/20104.8 out of 5 rating4.8
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
This place is known for it's landscape the architecture, the weather and also it's wonderful service. They are very nice and the food is wonderful and their facility is just beautiful. The last time we were here, I'm not sure if the wedding coordinators were part of this venue or an outside party, but they were all over the place.
Otherwise, it's wonderful! -
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Lori Sent on 01/23/20174.7 out of 5 rating4.7
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The location is perfect - especially with the beautiful backdrop of winter. Everyone was easy to work with and our guests enjoyed the food tremendously. The salmon was especially good. -
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Brianna Sent on 05/25/20124.6 out of 5 rating4.6
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4.5 out of 5 rating4.5
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
When we were looking for venues for our winter wedding, we realized the Chateau had everything we wanted. The venue is gorgeous and the decor is rustic, tasteful and modern, yet neutral enough that any event decor coordinates well with it.
The sales staff were approachable, accommodating, and pleasant to work with. Once we booked the venue, we were invited to the tasting event to sample all the wines and many of the menu items the Chateau offers in their catering. This was a nice touch and we've not seen this service offered many other places without charging the couple. It was so much fun and knew all over again that we found the right place when we tasted the food!
Throughout the planning of our event order, the coordinators were thorough and were quick to return calls and emails. During our event, they were very professional and helpful and showed that we could completely trust them to carry out our event perfectly. Everything went according to plan and the food was fantastic. We had so many people comment how pleasantly surprised they were by the quality of the food compared to other weddings they had been to.
We had a vendor coming to pick up their equipment the day after our wedding, and left the tip with the Chateau staff. Somehow it got lost and was never recovered, but the Chateau was very apologetic and refunded us the amount of the tip.
I would recommend this venue to anyone wanting to have a beautiful wedding and pay a reasonable price. I have seen venues not as nice charge more, so this place was a real value for the quality it provided. -
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Stephanie Sent on 06/05/20184.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 3.5 out of 5 rating3.5
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Cathy and Lauren provided amazing service throughout our wedding planning process. My husband and I could not be happier with the service we received. Aspen Grove and the Chateau serve as beautiful venues.The Chateau at Incline Village's reply:
Hi Stephanie,
I'm so glad you enjoyed your beautiful day despite the wet weather leading up to it. We know how badly you wanted to have your wedding at Aspen Grove, unfortunately Mother Nature did not comply and it was too wet and unsafe to be at that location. We felt so fortunate that The Chateau was available and we were able to move your wedding to a dry and safer location. I noticed your 3.5 rating on responsiveness, we did our best to keep up with the inquiries from you, the wedding coordinator and your parents, I'm sorry we did not meet your expectations. -
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Ginger Sent on 08/24/20154.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 5 out of 5 rating5.0
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Value 3.5 out of 5 rating3.5
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Flexibility 5 out of 5 rating5.0
The Chateau, at the Championship Golf Course in Incline Village, was the perfect choice for us. Cathy and Maggie were very helpful getting all the details planned. It was a perfect afternoon wedding and such a gorgeous backdrop for pictures! It's close enough to the lake for the Bride & Groom to slip away for sunset pictures, without being missed at the reception.The Chateau at Incline Village's reply:
Hi Ginger!
Thanks for the nice review. The wedding was lovely!
Hope to see you soon,
Cathy -
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Brianne Sent on 10/08/20134.5 out of 5 rating4.5
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4.5 out of 5 rating4.5
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
The Chateau at Incline Village was AMAZING. I found them by reading through wedding wire ratings and can only say that the wedding ceremony and reception were PERFECT! I could not be happier. The service was great, the location was gorgeous and the memories will last forever. I would happily recommend it to anyone. It truly made our wedding the best we could have imagined. -
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Christy Sent on 10/31/20074.5 out of 5 rating4.5
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Quality of service 5 out of 5 rating5.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4.5 out of 5 rating4.5
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Flexibility 5 out of 5 rating5.0
The Chateau was fairly new when we started planning, so they were a bit new to this. But they were great to work with. Very helpful and "small town" attitudes. -
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Georgina Sent on 02/04/20224.4 out of 5 rating4.4-
Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 5 out of 5 rating5.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Beautiful Venue
The venue is beautiful and the food is excellent. We had the most wonderful day and all of our guests said it was the best wedding they've ever been to! -
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Natalie Sent on 12/16/20194.4 out of 5 rating4.4-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
Beautiful venue
We loved that our wedding was not only in a beautiful spot with a great view of the mountains and Lake Tahoe, but we had the venue all to ourselves! The food and service was excellent and everyone loved the view! I especially loved having a back up plan in case there was bad weather where we could switch from an outdoor ceremony to inside should we need it.
There was a little bit of a switch up with coordinators during my planning process which frazzled me a little. 5 weeks before the wedding I found out Charlotte, who had been my contact and coordinator since I booked in March, was no longer there. Lauren and Brooke reassured me that they would handle everything and for the most part, they did a great job. The only real complaint we have is that the day before the wedding, the grounds at the 10th Tee Box were littered and dirty. My husband asked Brooke to have the grounds blown off before the ceremony and even though she assured us they would be cleared, they were not. Two hours before our wedding ceremony, one of my groomsman was using a leaf blower in his tux to clear the ceremony aisle before we did our first look. So other than that, we were very happy with the Chateau. It really is a gorgeous venue.-
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+13 photos
The Chateau at Incline Village's reply:
Thank you for taking the time to leave us a review! We're so glad to hear you enjoyed the venue and the menu selected. We love that the weather was clear for an outdoor ceremony in November, which can be tricky in the mountains at times. Try as we might, it was difficult to keep the outdoor ceremony site clear from pine needles with the autumn winds! -
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Jodi Sent on 08/06/20184.4 out of 5 rating4.4
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Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 5 out of 5 rating5.0
Such a great outdoor venue for a wedding. Red flag warning that day and never even caught a breeze. Well sheltered. Just beautiful. Lauren Iida was so helpful and always available for all my panicking moments. Taco bar was delicious! Could use multiple stalls in the bathrooms. Would love to keep this place a secret but too beautiful not to share. Wish I had some nighttime pictures to share. Just gorgeous!!-
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+5 photos
The Chateau at Incline Village's reply:
Hi Jodi,
Thanks for your review! It was a beautiful wedding and you and Heather really outdid anything we've seen at Aspen Grove with the beautiful decor items your brought in. -
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Lexi Sent on 08/20/20204.2 out of 5 rating4.2-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
Beautiful venue!
Lauren and Brooke are amazing! They both are always available to answer your questions and put your bride mind at ease. Although we decided to elope, I wanted to write this review for future brides. This venue is gorgeous and will make all your Tahoe wedding dreams come true. I recommend staying at the HYATT and having your special day here!The Chateau at Incline Village's reply:
Lexie! Thank you so much for the glowing review! It was so nice getting to know you and we wish the two of you a life time of happiness and laughter! ~Brooke & Lauren -
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Jennifer Sent on 05/28/20184.2 out of 5 rating4.2-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 5 out of 5 rating5.0
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Flexibility 4 out of 5 rating4.0
We had a wonderful wedding at the Chateau. The food was excellent and the staff was very responsive to our needs. The only thing that I would subtract is that a lawn mower was on the green during the ceremony and it was very distracting to me. However, staff did quickly intercept them and most people had not noticed it.The Chateau at Incline Village's reply:
Hi Jennifer,
It was so great working with you! Thank you for bringing to our attention that there was mowing going on during your ceremony. The golf maintenance staff is typically done with all their mowing early in the day but I will make sure to touch base with them about this incident.
-Lauren -
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Katie Sent on 07/26/20164.2 out of 5 rating4.2
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Quality of service 4.5 out of 5 rating4.5
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4.5 out of 5 rating4.5
The Chateau is such a gorgeous venue. The ceremony on the golf course and reception in their hall indoors worked so beautifully. It's such a pretty room for the reception that very minimal decorations were needed. The fireplace is especially gorgeous. I had a small wedding of 65 guests and they set up the hall so it was easy to see and visit with every guest. The food was amazing and I got so many compliments on how impressive the display was- I got the ham carving station, mashed potato bar, and garden salad for the meal and everyone raved about how fun it was. Communication was a tiny bit difficult at times simply as the contact I had been working with left the position so I was transferred to a different person for the last 2 months of planning. Aside from this, everything went smoothly and I could not be happier with how things turned out. -
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Sheila Sent on 07/20/20163.9 out of 5 rating3.9
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Quality of service 5 out of 5 rating5.0
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Average response time 3 out of 5 rating3.0
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Professionalism 3 out of 5 rating3.0
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Value 4.5 out of 5 rating4.5
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Flexibility 4 out of 5 rating4.0
Beautiful venue. Coordinator difficult to get in touch with and did not follow up on a lot of things.
We used Bloom Bakery In Reno (bottom of Mt. Rose) for flowers and wedding cake and she did an outstanding job.
The Chateau at Incline Village's reply:
Dear Shelia,
Thank you for the taking the time to post a review.
I'm sorry that you felt I was difficult to get in touch with. I did talk to your son, the groom, the day following his wedding and he said that the day was perfect. -
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Stephanie Sent on 01/27/20093.8 out of 5 rating3.8-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
The Chateau is a beautiful place to get married! The fireplaces on either side of the room are wonderful. The hors'd were delicious. We had some difficulty with food being served cold and bartenders taking tips above the gratuity we had already paid but if you specify what you want, they do make it happen!
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Leah Sent on 11/22/20083.6 out of 5 rating3.6
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Quality of service 5 out of 5 rating5.0
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Average response time 2 out of 5 rating2.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
Great location. The ceremony sight needs work. They have this amazing building and kind of a weird ceremony location. The catering crew did a great job on the day of the wedding. My big complaint about the Chateau is that it is like pulling teeth to get them to email/call you back until the week of the wedding. -
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User1911285 Sent on 11/08/20143.3 out of 5 rating3.3
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Quality of service 3 out of 5 rating3.0
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Average response time 4.5 out of 5 rating4.5
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Professionalism 4 out of 5 rating4.0
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Value 2.5 out of 5 rating2.5
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Flexibility 2.5 out of 5 rating2.5
This is a beautiful location to get married! We did our ceremony and reception at The Chateau last summer.
The good:
Maggie was very easy to get a hold of and helpful.
The food was amazing and our guests were pleased with the bar service.
The location is breath taking, it's Tahoe!
They had a place for us to keep our things over night so we didn't have to take it the night of.
The staff was polite.
The bad:
I understand it's a golf course but the ceremony site was soaked.
The table cloths they provided were supposed to go the ground and they didn't, so you could see the legs of the tables and I'm sure not a lot of people noticed but it was the first thing i saw when i walked in.
When the staff cut the cake they just brought out one type of cake to our guests (There we 3 types) and i had to have one of our groomsmen get me a different kind.
They didn't dim the lights at all when my husband and i shared our first dance.
This one really got me- we had paid for the venue until 11pm and at 9:30 they started cleaning up my centerpieces and took the candles we had on the fireplace, so when we took pictures the candles i spent so much time organizing were not there. Total bummer.
This just made me feel like they were trying to push us out early and at this price that's not ok.
I think if they had a coordinator at the reception things would have gone much better.
It was still a beautiful wedding and I'm glad we did it there but would have changed a few things that happened but hey what can you do.
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User2697832 Sent on 07/24/20162.6 out of 5 rating2.6
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Quality of service 3 out of 5 rating3.0
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Average response time 1 out of 5 rating1.0
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Professionalism 2.5 out of 5 rating2.5
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Value 4 out of 5 rating4.0
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Flexibility 2.5 out of 5 rating2.5
The venue is beautiful. The parking was horrible and the parking people kept turning the guests away, gave the Bride a parking violation for parking in her reserved spots (she was wearing a shirt that said Bride). I made a phone call to the main office and did not receive a call back.
They changed coordinators about a month before the wedding, the new came coordinator came to unlock the venue and we had to go to her. She said to call if we needed anything, I verbally told her about the parking attendant, the situation never changed.
The wrong chairs were delivered, there was a lot of confusion with the company. I made another call to the office, this was two hours before the wedding. The caterer showed up at 2:15. Spoke to her about the chairs and she was able to get the office on the phone. They told me I did not order chairs, I told her twice I did she continued to tell me no I didn't until I told her to check the invoice. They finally delivered chairs at 2:30, mind you guest were due to arrive at 3:00. Very stressful.
The caterers were wonderful Emily and her staff are very attentive to your needs, willing to help with anything and will bend over backwards to make things perfect.
In the end everything worked out, but I could of done without the stress trying to set up, which is why I paid for the ceremony set up in the first place.The Chateau at Incline Village's reply:
We were disappointed to hear of the parking experience at Aspen Grove. Parking at Aspen Grove is tough due to the fact that is directly across from Lake Tahoe. We have since had discussions with the particular parking attendant who was on duty on your daughter's wedding day. Unfortunately, the chair company being used for the following days wedding had a timeline mix up, hence why wrong chairs were delivered. We apologize for any added stress this caused on your daughter's wedding day. We have taken your feedback under consideration and are using it to improve our services for our bridal guests. -
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Melissa Sent on 01/30/20142.5 out of 5 rating2.5
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Quality of service 1 out of 5 rating1.0
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Average response time 3 out of 5 rating3.0
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Professionalism 0.5 out of 5 rating0.5
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Value 5 out of 5 rating5.0
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Flexibility 3 out of 5 rating3.0
I think this is one of the more beautiful venues in Tahoe. The property is well-maintained both inside the venue and outside the venue. The price is incredible for such a beautiful place. As far as location goes, you can't go wrong. No matter the season, this is a great venue to be married in.
On the other hand, if I did my wedding all over again, I would never for a second reconsider this venue. The staff seemed professional and incredibly friendly as they sold us the venue. Once we signed the contract it was downhill from there. It seemed near impossible to get the same answer from two different people. We would hear that certain things in the venue were available to use from one staff person and then we would come to find out from a different staff person that we actually didn't have that option. Not only that, but after getting such mixed answers, when I called to verify what we could or couldn't have access to in the venue or what was or was not being offered to us (catering, tablecloths, chairs, etc), I was yelled at, cussed at, and treated terribly. It was appalling to know that someone could treat a customer so poorly, especially when that customer is the actual bride. It was the absolute worst customer service I have ever received. It was so bad that 6 weeks before the wedding my family and I even considered backing out of the contract so that we wouldn't have to deal with their staff the day of the wedding.
That said, I did rate them a 3 on responsiveness because they always responded in a timely manner. They only received a 3 because they way in which they communicated during that response was, at most times, unprofessional to say the very least.
The day of the wedding was great. The young man on staff who was there to help us was fine to work with. Everything was set up as we had planned with their staff and it actually worked out smoothly (which I feared would not be the case after such poor interactions with their staff).
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Dominique Sent on 10/29/20132 out of 5 rating2.0
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Quality of service 3.5 out of 5 rating3.5
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Average response time 0.5 out of 5 rating0.5
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Professionalism 0.5 out of 5 rating0.5
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Value 3 out of 5 rating3.0
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Flexibility 2.5 out of 5 rating2.5
The location is to die for! Breathtaking views!
However, there was a great lack in internal communication due to staff changes or changes in procedure. It was a bit of a struggle to get in contact with some staff. In the end it worked out and was beautiful. The process was stressful though.The Chateau at Incline Village's reply:
Dominique, Your wedding was beautiful and we are so sorry that you felt like we didn't communicate with you. Our Event Manager was going out on maternity leave and it was a transitional time. (She had an adorable 7 lb girl).
We do make every effort to keep our brides reassured and relaxed so they can enjoy their very special day. -
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