The Campbell House Lexington, Curio Collection by Hilton Reviews

I have just signed a contract with The Campbell House to host my rehearsal dinner for my wedding and I couldn't be more excited! The facility is gorgeous and I am looking forward to planning my rehearsal dinner with Stacey! Also, Stacey has been very prompt with communication as well as answering any questions I have. So far, she has done a great job with helping me get all of the information I need.

The Campbell House did everything to make my daughter's wedding day perfect!!!! Wonderful Venue!!!

Beautiful hotel...great staff....very helpful
Only drawback...EXPENSIVE!

The Campbell house is a very elegant hotel that is more unique than a lot of the ones in Lexington. I loved the setting and that I only had to go one place for everything.

We held our reception at the Crowne Plaza Hotel. It was a good venue.

I was pleased with the room, the service from my assistant, and the food choices. When we went to sample the food they had tons of selection and they did not skimp on the amount of food they offered up for our sampling. The food during the reception, I was told, was really good and there was plenty of it. My main complaint was that they rushed us out of the room at the end of the evening, they didn't seem as helpful DURING the reception as they were before the wedding, and we ended up losing some things that the staff had packed up for us (including our groom's cake which was almost half of the cake).

The room was nice - the decorations were mostly thanks to my florist and the service of the staff before the actual wedding day was great.

**PSA: Venue Nightmare — Campbell House Hotel: Lexington, Kentucky**

This will be long, but worth the read if you’re considering the Campbell House as your venue.

In November 2021 we signed a contract with the Campbell House for our December 2022 wedding. Our venue coordinator was amazing and all was well. In March, the coordinator left and was replaced by a new person. In April she requested that I send her all of the communications I had regarding agreements for the wedding. This included our contract and other written negotiations about pricing on various things. She informed me that Campbell House would NOT be honoring those agreements and were initiating a different fee schedule than what was agreed upon and contracted for. I informed her if Campbell House would be breaching our contract that I would have our attorney reach out. I tried for a week to reach a mutually agreeable solution. By Thursday I called the general manager (no answer) and left a voicemail. After no response and no luck with the coordinator, we agreed to mutually terminate the contract and requested our deposit back.

The following week I emailed the Musselman Group that owns Campbell House, and Seelbach among others, to inform them of what happened. I conveniently received a phone call the next day from the general manager (who never called me back). After explaining what happened and why I was upset, the manager asked me “What is the point of you calling?” This response was not surprising considering the complete lack of professionalism that was becoming commonplace in my Campbell House communications.

Two weeks later, after no response from the Musselman Group, I sent another email, updating them on my conversation with the manager, only to find out that I have apparently been blocked by the company. I found another email and sent it there, but still haven’t heard from the company nor received an apology from anyone in conjunction with these events.

I have filed a formal complaint with Hilton Corporate and have submitted all of my documentation to them (yes, every bit of this was memorialized in writing over email) and I now have a case number.

This has forced me to scramble to find a venue in time despite having had everything 100% in order.

Approach with caution.

(I’m not one to make posts like this, but I tried every avenue imaginable to handle this internally with no success. I share in hopes of saving at least one person from our experience.)

**The number of brides I have had reach out to me about their similar, some even worse, experiences is astounding and growing by the hour**

Hi am looking to set up my wedding day and i have not spoken to no one sense June of this year even thought my wedding is 8 months away I still have questions on my package deal