The Bridal Box Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.3 out of 5 rating
4.3
Good
30 reviews
Recommended by 85% of couples
-
Quality of service 4.2 out of 5 rating4.2
-
Average response time 4.2 out of 5 rating4.2
-
Professionalism 4.2 out of 5 rating4.2
-
Value 4.4 out of 5 rating4.4
-
Flexibility 4.4 out of 5 rating4.4
-
Blair Sent on 11/01/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Today Was A Fairy Tale
Words don’t seem good enough to describe how much I love and appreciate Bridal Box; because of their excellent staff and beautiful collection, I was able to find the dress of my dreams for my October wedding. I felt like royalty; never in my life have I ever worn something so beautiful and elegant, and I’m still soaking up the compliments on how much all of our guests marveled at my dress. It was absolutely perfect, and stylistically was so me – I looked and felt so natural in this dress. Their in-house tailor, Mila, is a magician with a needle and thread; I was so nervous about the dress alterations, but I never needed to fear with my dress in her capable hands. It fit me perfectly, and I was effortlessly comfortable throughout our entire day. I can’t imagine having worn any other dress on the happiest day of my life, and I’m so thankful that I made an appointment at Bridal Box and said Yes to the Dress. -
Quality of service
-
Adrianne Sent on 01/13/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience
The staff was amazing and so helpful! She took my ideas and pulled so many choices and made me and my bride tribe keep and open mind when trying on dresses that were outside of my vision to ensure I tried everything!! I found my dream dress when I had zero hope I would find anything! -
Quality of service
-
Elizabeth Sent on 08/28/20225 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wonderful service!
I made an appointment online and this was the second place I went looking for my wedding dress. Although they are smaller then the first place I went, I actually got to try on more dresses in the same amount of time and had a better experience. I appreciated that I got to pick out dresses myself and tried on different styles I didn't have the chance to before. Christine was very helpful asking me to rate the ones I had tried on and removing ones I didn't like narrowing down what I liked. She was more skilled at pinning me into the dresses than the new girl that helped me at the other place I went. Christine made some suggestions that helped me find my perfect dress that was much closer to my true identity and style than the one I had originally picked at the first place I went to. She also gave me a great discount to meet the budget I had voiced. Although they are a smaller store they have a good selection of many different styles and I thought the customer service I received made the experience everything I could've hoped for. Thank you for helping me find the dress of my dreams! If you're looking to support local businesses I suggest you make an appointment at the Bridal Box! -
Quality of service
-
Molly Sent on 07/28/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing experience! Alicia helped me find my dream dress!
GO HERE! GO HERE! GO HERE!
Best experience ever. Such kind people and a wonderful variety of really unique gowns that I haven't seen elsewhere. Trust me ladies, I went to Kleinfeld - I prefer here. It was a relaxed, encouraging, environment. I could try on anything I want, she put veils on me in several dresses, and it turned out that the dress that was her initial gut pick, is the dress I fell in love with. I loved that they played music for us and we had a private room. I was given the most adorable goodie bag once I bought the dress. They thought of every little detail - from the lotion and feminine products back up in the bathroom to just making me feel beautiful in every dress I put on. ALICIA is the kindest woman ever! We went here last minute on a whim and I am so happy we did because I can't recommend this business more! -
Quality of service
-
Erica Sent on 09/22/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great local boutique!
My experience with The Bridal Box in Roseville was amazing. I don't know what compelled me to walk into the Bridal Box because I was convinced that a small boutique would be totally out of my price range. Favi (I may have spelled her name wrong) was my consultant and actually listened to what my budget was. She also was very attentive to my style and was not pushy when it came to things that were too expensive or styles that I didn't like. I ended up finding a dress on the clearance rack because it was a sample. The bridal box was amazing in helping send my dress away for dry cleaning to make it new again. They even threw in some free accessories. I got a free veil. It is a small store so make sure you make an appointment. With an appointment I really felt like the consultants were helping me and only me. It's not like the big stores where there are a million things going on. I would highly recommend the Bridal Box. -
Quality of service
-
Daniela Sent on 12/10/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Very vintage collection
Sweetest costumer service !
She helped me a lot and answered all my questions! -
Quality of service
-
Janelle Sent on 07/21/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had already purchased my dress and I came here to find my veil. They had my dress in their store so I was able to try it on while I selected my veil. The staff were SO NICE even going above and beyond to check if we could special order a veil! If I could go back to pick out my wedding dress I would have gone here. Their selection of Maggie Sottero is phenomenal. I highly recommend shopping for all your wedding dress needs. They were also super affordable! My dress was about $400 cheaper here than the fancy boutique I bought it at. -
Quality of service
-
Chrystal Sent on 03/05/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Great service! Made me feel special and gave me lot of attention! I got my very beautiful Maggie Sotero dress here and my veil. They are seriously so nice and welcoming! Love!!! -
Quality of service
-
Amanda Sent on 02/16/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Christine and her staff are wonderful. They want you to feel comfortable and they want you to LOVE your dress. I had an alterations nightmare and had to buy a new dress a month before the wedding. I was able to find a dress and bought it off the rack. They gave me a discount since they felt bad about the first dress. Very sweet, very accommodating. -
Quality of service
-
User2411378 Sent on 11/05/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I found my wedding dress here! I walked in with my mom just to look and get some ideas to start my initial shopping for my dress. I told the lady - whom I forget her name :( - was very helpful and had an idea of what I explained I wanted. The first dress I ever tried on I fell in love with! I tried on a few other... but The first dress was it! Bought it that day! -
Quality of service
-
Reina Sent on 02/12/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Christine was great, she was insightful and was extremely familiar with the product. She made me feel very comfortable and took the time to answer all my questions -
Quality of service
-
Tamia Sent on 12/05/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing prices and very elegant wedding dresses. I loved so many styles because they carry such unique gowns. The quality is excellent and so is their service. -
Quality of service
-
Melissa Sent on 12/21/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I bought my bridal jewelry and sash from the bridal box. They were really helpful and worked hard to get me everything on time ( I ordered them really close to the wedding). -
Quality of service
-
User962929 Sent on 10/08/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Loved loved love this place. My wedding isn't till next October and I bought my dress as well as the bridesmaids dresses. They made me feel great, like a beautiful bride! They were very accommodating, friendly, and honest. I would definitely recommend. -
Quality of service
-
Jaclyn Sent on 09/05/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I found my dress in Michigan at a trunk show and was able to find it cheaper at the bridal box online in California. I called the owner of the shop and talked to her multiple time before I ordered. Told my now sister-in-law about her and she got her bridesmaids there too. All the dresses we got from the bridal box turned our beautiful and saved us money! -
Quality of service
-
Victoria Sent on 04/04/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Found the dress that I wanted for $500 cheaper than the other stores. It was a Maggie Sottero and I was able to buy it in my size off the rack and it fit perfectly. Angel was soo sweet there and helped me with veil options too. I ended up ordering a specially made veil to perfectly match my dress and it was cheaper than premade veils. I got everythign I wanted and more...for less $$ !!!
-
Quality of service
-
Laura Sent on 06/06/20105 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I ordered my bridesmaids dresses through the Bridal Box. I was a little apprehensive using an online store, but their prices were over $40/dress less than anyplace else I could find them. They were wonderful -- they called periodically to give me a status date/delivery estimate update, and were right on target with their estimates from the beginning. I would definitely recommend them to anyone looking to purchase wedding party dresses! -
Quality of service
-
Michelle Sent on 07/25/20184.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I love this little boutique. Everyone that works here is so friendly and professional. There’s not a huge variety of sample sizes but even in a dress that was a little small they made me feel beautiful and confident. When I brought 8 people with me they didn’t bat an eye but made room for everyone. I got my dress there and went back for my bridesmaid dresses because of the personal experience you get there that you don’t get at big bridal chains. -
Quality of service
-
Korin Sent on 12/02/20154.7 out of 5 rating4.7
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4 out of 5 rating4.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Such a lovely dress shop! They have a good selection without being overwhelming like some shops. The dress attendants are super helpful and friendly. If you are looking for a more quiet less hectic experience (like one you will get a large dress shop) this shop is for you. Also, the prices are very reasonable! Definitely check them out!! -
Quality of service
-
Danielle Sent on 08/22/20154.6 out of 5 rating4.6
-
Quality of service 4 out of 5 rating4.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4 out of 5 rating4.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful gown selection, great to work with!! We had a few snags here and there but all in all nothing that took away from the overall event! -
Quality of service
-
User1671923 Sent on 06/21/20144.6 out of 5 rating4.6
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 4.5 out of 5 rating4.5
-
Professionalism 4.5 out of 5 rating4.5
-
Value 5 out of 5 rating5.0
-
Flexibility 4.5 out of 5 rating4.5
I found my gown at The Bridal Box and the gals there were lovely. Its a quaint little salon with some great deals, and I was so happy to come upon it. The only downside is that because it is on the small side, there is not a lot of room for your girls to come with you. Maybe 2 or 3 comfortably. And there is not a lot of good mirror viewing, as far as getting lots of angles to see the dress when you have it on. But all in all for brides on a budget, you cannot beat this sweet little gem of a place and the ladies who run it. -
Quality of service
-
User1731405 Sent on 06/12/20144 out of 5 rating4.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 3 out of 5 rating3.0
-
Flexibility 4 out of 5 rating4.0
Overall it was a good experience, and I fell in love with the dress I found there. They were a tad on the pricey side but that is to be expected at a boutique with dresses from designers. Make sure to get your receipts showing deposits and payment(s) because they write out everything by hand and don't do much by email, mostly by phone which they are very good about returning calls promptly.
~Happy Newlyweds -
Quality of service
-
User1841524 Sent on 10/02/20143.8 out of 5 rating3.8
-
Quality of service 3.5 out of 5 rating3.5
-
Average response time 3.5 out of 5 rating3.5
-
Professionalism 4.5 out of 5 rating4.5
-
Value 3.5 out of 5 rating3.5
-
Flexibility 4 out of 5 rating4.0
The staff is nice and helpful but their selection to try on is pretty small. She did the best she xoxo with what she had to work with. They do have lots of cute gifts for bride and groom or bridal party. :) -
Quality of service
-
Marjorie Sent on 03/06/20153.7 out of 5 rating3.7
-
Quality of service 3 out of 5 rating3.0
-
Average response time 2.5 out of 5 rating2.5
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
I got my wedding dress & bridesmaids here, lovely place. There is a lot of variety to choose from. There was a set back on my wedding dress and my bridesmaids dresses got messed up. The sizing was very off for every bridesmaid dress and two got mixed up because of the similar names. The quality of my dress wasn't what I expected. There were beads falling off when I tried it on but she insisted that it sometimes tit happens.They can be very hard to get a hold of but they are very flexible. Very professional and friendly. I would recommend this place but just make sure you are sized right and you check every size while picking up. -
Quality of service
-
Brittany Sent on 08/15/20163.6 out of 5 rating3.6
-
Quality of service 2.5 out of 5 rating2.5
-
Average response time 4 out of 5 rating4.0
-
Professionalism 2.5 out of 5 rating2.5
-
Value 5 out of 5 rating5.0
-
Flexibility 4 out of 5 rating4.0
A hidden gem in Downtown Roseville! The Bridal Box has amazing prices and had a really good selection for it being a smaller store. My bridesmaids got their beautiful dresses from here for a great price (the same dresses cost over $100.00 more at other bridal stores!) I was bummed to find out they sold my wedding dress for $500.00 cheaper than the boutique store I bought it from in the bay area. We did have a few issues with some of the staff being rude and unhelpful. I would say the areas for improvement are customer service and getting better lighting/remodeling the dressing room area. Other than that you can't beat the prices on beautiful designer wedding gowns and bridesmaids dresses!
-
Quality of service
-
Kristen Sent on 11/30/20153.6 out of 5 rating3.6
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 3 out of 5 rating3.0
-
Value 3 out of 5 rating3.0
-
Flexibility 4 out of 5 rating4.0
We got my maid of honor's dress here, as well as hair pieces for both her and myself. I wasn't amazed at the selection, nor the sizes available as samples to try on. We were left mostly to fend for ourself, find dresses, and try them on with little consultation or assistance. Good thing we had both our mom's there to help! I was thrilled with the outcome of what we purchased, but I feel they may have been a little lacking in the customer service department. -
Quality of service
-
Kristine Sent on 12/15/20162.6 out of 5 rating2.6
-
Quality of service 3 out of 5 rating3.0
-
Average response time 2.5 out of 5 rating2.5
-
Professionalism 2 out of 5 rating2.0
-
Value 4 out of 5 rating4.0
-
Flexibility 1.5 out of 5 rating1.5
I got my wedding dress, shoes, veil, and bra here. The dress, veil and shoes were great, and I had no issues. The bra on the other hand I had a lot of issues with. It was a full length bra and I was unsure on what size to get, so the measured me, and told me the style I was order would work with my dress. Unfortunately when they got it in, it didn't fit. We then ordered another one, it fit around my waist but the cup size was too big, I had to have altered because it did NOT work with my dress and it wasn't supporting be up top. It didn't work with the dress because it was too tall in the back and would be popping out. I would have had them re-order again but I would of had time to get my dress altered since each time I ordered the bra it took several weeks. And I couldn't wait several more weeks. -
Quality of service
-
Kerry Sent on 11/02/20191 out of 5 rating1.0
-
Quality of service 1 out of 5 rating1.0
-
Average response time 1 out of 5 rating1.0
-
Professionalism 1 out of 5 rating1.0
-
Value 1 out of 5 rating1.0
-
Flexibility 1 out of 5 rating1.0
Do not go to this store!
If I could give 0 stars, I would. I urge you to go somewhere else and spend your money elsewhere.
The customer service is DREADFUL and they are LIARS! My maid of honor "purchased" her dress at the store, did measurements and all. Weeks prior to my wedding, she had called the store two weeks in a row and they gave her some lame excuse saying that the dress hasn't arrived yet, but it should be in the following week. Her 3rd attempt, and ONE week prior to my wedding, my maid of honor went into the store and inquired about the dress. IT WAS NEVER ORDERED!!!!!!!! The store never ordered it!!!!!! They had absolutely NO record of me purchasing my dress either. I bought my dress here and was able to take it home that day as someone else had put the deposit down, but forewent the dress. Additionally, they offered no solution to the maid of honor dress and reimbursed her and sent her on her way.
The website has so much more to offer than what the store can accommodate, the in-store selection is very small.The store is small too. If you want to try on a dress that they do not have, but is online, you have to pay $30 to have it shipped and try it on in-store. Please please go somewhere else, spare yourself the headache. -
Quality of service
-
User2345446 Sent on 10/01/20150.9 out of 5 rating0.9
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 1 out of 5 rating1.0
-
Professionalism 0.5 out of 5 rating0.5
-
Value 0.5 out of 5 rating0.5
-
Flexibility 2 out of 5 rating2.0
My first review was much longer but had to cut it down due to this sites restrictions. Yelp has my full review.
I got married 9/12/15 and ordered my bridesmaid dresses around Feb/March from this store.
Long story short. The Bridal Box DID NOT PLACE MY BRIDESMAIDS dress order back in Feb/March. We only found this out when one of my bridesmaids called on July 22 asking where the dresses where. The next day I got a call telling me the order had NOT been placed due to the fact that Bill Levkoff never received the order. I was told that my dresses would be ready 9/4 once they rushed the order. My wedding date was 9/12.
Prior to that each of my bridesmaids had called collectively around 10 times to check on the status each time they were told they were on their way...
In the end I got the dresses but The Bridal Box's customer service could have been a lot better (seeing as they clearly made a HUGE mistake). I am in the customer service industry so I understand that mistakes happen but the lack of ownership was appalling. I just wanted to take the time to write this so that future customers know that there is a CLEAR flaw in their system and how they handle things. Stay on top of your orders with this store and make sure you ask for a tracking number!!! -
Quality of service
-
Paige Sent on 06/07/20160.8 out of 5 rating0.8
-
Quality of service 0.5 out of 5 rating0.5
-
Average response time 0.5 out of 5 rating0.5
-
Professionalism 0.5 out of 5 rating0.5
-
Value 1.5 out of 5 rating1.5
-
Flexibility 1 out of 5 rating1.0
BRIDES BEWARE. This store ordered the wrong dress, had to be pushed to make it right and the correct version arrived shortly before my wedding. I had to get it altered three days before the big event. Bridal Box told me they had made the appointment with their seamstress partner and that she knew the rush order was coming. When I showed up for the appointment, they weren't expecting me and in fact had NO IDEA that a rush order was happening. Then, the dress was taken in too much and didn't fit correctly. Lots and lots of balls dropped by the Bridal Box. Heartbreaking. Stay away! -
Quality of service
Are you interested?
Are you interested?