Terrace Bay Hotel Reviews
Reviews
We're all about trust. Our community relies on honest reviews to help you make those big decisions with ease.
4.8 out of 5 rating
4.8
Excellent
29 reviews
Recommended by 96% of couples
-
Quality of service 4.8 out of 5 rating4.8
-
Average response time 4.8 out of 5 rating4.8
-
Professionalism 4.9 out of 5 rating4.9
-
Value 4.7 out of 5 rating4.7
-
Flexibility 4.8 out of 5 rating4.8
+41
User photos
-
Featured
Olivia Sent on 08/23/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Highly Recommended!
Mitch and his team at Terrace Bay Hotel really outdid themselves with everything! The views were stunning, staff were very friendly, and they even saved us a plate from our buffet to come back to after the reception! We were very happy how it all turned out! -
Quality of service
-
Jamie Sent on 08/13/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Winter Wedding Reception in February
We booked the Terrace Bay Hotel for my daughters wedding in February. I'm not sure where to begin with how professional, organized & amazing they were. The banquet hall is beautiful and needs minimal decorating to personalize it for your event. The waitstaff was on top of it all night long with clean up, drinks and making sure the reception ran smoothly. Everyone raved about how awesome the food was! The event planner Mitch Taylor was extremely helpful in the planning process and quick to respond to any questions. And it was so convenient for our guests to be able to stay right at the hotel. The Freshwater Tavern has become one our favorite places to eat locally. Everything on the menu is delicious, flavorful, well planned out meals with a great presentation. And so many dishes are GLUTEN FREE! Which is very hard to find in our city. Their craft cocktails are also absolutely amazing, I love the candied fruits that come with them. So high class, and worth the price. -
Quality of service
-
Debra Sent on 08/08/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Outstanding
Highly recommend the Terrace Bay Hotel for your wedding venue. Outstanding professionalism, service and communication. -
Quality of service
-
Sara Sent on 08/06/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our Wedding Day
Our wedding day at the Terrace Bay Hotel was amazing!! From the minute we decided on having them as our vendor, we felt as though we were their top priority. Mitch Taylor did an amazing job of communicating with us in a professional manor. He would send us monthly checklists to complete. These kept us on track and made sure we weren’t missing anything leading up to our big day. Everyone we interacted with through the process were amazing and so nice.-
-
-
+6 photos
-
Quality of service
-
Brianne Sent on 08/01/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Perfect Day
We got married at the Terrace Bay on 8/25/23. It was amazing. From the rehearsal the day prior all the way thru the wedding day. Between Mitch and Jen they were always available to answer questions.
Mitch was onsite the entire day of the wedding and made everything perfect!
The buffet was absolutely fantastic. Everyone got warm fresh food.
The entire staff for cocktail hour, dinner, and after party was amazing! Each and every one of them paid attention to detail.
I can’t thank the Terrace Bay enough for hosting our wedding!-
-
-
+6 photos
-
Quality of service
-
Sara Sent on 08/01/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Wells Wedding
My husband and I got married on June 22nd of this year at the Terrace Bay Hotel. It went great! Our wedding coordinator, Mitch, helped so much by giving us a timeline for our wedding day and answering any and all questions that we had. The food for both our rehearsal dinner and wedding dinner was great! Our guests raved to us about our food for weeks after! We had to move our wedding inside due to the rain, but it still turned out very beautiful. The staff were able to transition our inside ceremony into our reception quickly and efficiently. We highly recommend doing your ceremony and/or reception there! :)-
-
-
+7 photos
-
Quality of service
-
Melinda Sent on 08/01/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
LaCosse Wedding
Our wedding day at Terrace Bay Hotel was nothing short of magical. From the enchanting moments to the seamless service, every detail contributed to our perfect day. The team at Terrace Bay Hotel went above and beyond to ensure that our day was unforgettable. Despite a few minor hiccups along the way, they handled everything with professionalism and grace, leaving us feeling supported and at ease.
The staff's attention to detail was impeccable, making sure that every aspect of our day was taken care of. They were responsive to our needs and addressed any concerns promptly. Additionally, the setup of the venue was stunning, creating a beautiful backdrop for our special day. The team's dedication to making our wedding day special truly shone through.
While there were a couple of areas where improvements could be made, such as communication on some details, overall our experience at Terrace Bay Hotel was exceptional. The ambience, the support, and the attention to detail all came together to create a day we will cherish forever.
We are grateful to the team at Terrace Bay Hotel for their hard work and dedication in making our wedding day a dream come true. If you're looking for a venue that exudes charm and elegance, Terrace Bay Hotel is the perfect choice. Thank you for being a part of our love story. -
Quality of service
-
Nichole Sent on 08/01/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Beautiful Location
I had my ceremony and reception here in 2033. I am very pleased with the services provided. The location was beautiful and the catering was amazing. Highly recommend this venue! -
Quality of service
-
Hannah Sent on 08/01/20245 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Gutierrez wedding
Our wedding day at Terrace Bay Hotel was nothing short of magical. From the enchanting moments to the seamless service, every detail contributed to our perfect day. The team at Terrace Bay Hotel went above and beyond to ensure that our day was unforgettable. Despite a few minor hiccups along the way, they handled everything with professionalism and grace, leaving us feeling supported and at ease.
The staff's attention to detail was impeccable, making sure that every aspect of our day was taken care of. They were responsive to our needs and addressed any concerns promptly. Additionally, the setup of the venue was stunning, creating a beautiful backdrop for our special day. The team's dedication to making our wedding day special truly shone through.
While there were a couple of areas where improvements could be made, such as communication on some details, overall our experience at Terrace Bay Hotel was exceptional. The ambience, the support, and the attention to detail all came together to create a day we will cherish forever.
We are grateful to the team at Terrace Bay Hotel for their hard work and dedication in making our wedding day a dream come true. If you're looking for a venue that exudes charm and elegance, Terrace Bay Hotel is the perfect choice. Thank you for being a part of our love story. -
Quality of service
-
Lindsey Sent on 08/08/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Breathtaking!
This is the perfect venue! From weddings to business meetings to fine dining and parties, the Terrace does it all. I love it! The first time I had the opportunity to visit this amazing place was for my cousin's birthday party when I was a little girl. I was so impressed I remember thinking, if I ever get married I really hope it's here. Little did I know, when I turned 30 this past January, I would see that dream become a reality. My husband and I are so blessed and we couldn't have been happier with our wedding. I was born with Muscular Dystrophy and they were very accommodating. Since I have a very difficult time walking, we were able to call ahead of time to tell them what we wanted, and they brought our dinner right to us. We also got to stay in a newly renovated room with plenty of space for my scooter and a balcony at no charge. Enjoy the pool and relaxing hot tub to relieve all the stress from planning your big day. The ballroom is incredible with gorgeous drapery in the ceiling and a projector to display those special memories. We were able to use mirrors, vases, and a sign that they already have which helped us save. There is an outside area with a waterfall, gazebo, tables and chairs, and a stunning view of Lake Michigan for You even get to have your name on the marquee if you choose at no extra cost. The staff and everyone that works there is so friendly. My husband and I even had people tell us during our reception that it was the best wedding they've ever been to. Thank you so much for the most perfect day! For anyone struggling to find a unique venue your guests will love, look no further than the Terrace Bay Hotel, and enjoy your stay along the Bay:)-
-
-
+2 photos
-
Quality of service
-
Ed Sent on 11/27/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Our wedding reception at the Terrace Bay couldn't have gone better. Everything went not only according to plan, but it exceeded that plan. They are amazing. -
Quality of service
-
Jessica Sent on 11/26/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I had to plan my wedding from over 1,000miles away. The Terrace was absolutely wonderful to work with. They also where great working with my decorator, DJ and cake lady. My wedding was perfect and 100% stress free. The had managers on site at the reception to make sure all went well. -
Quality of service
-
Haley Sent on 11/20/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Everything went just perfectly on my wedding day. Leading up to the wedding that staff was great with working with what I wanted and were very flexible when I made changes. Would HIGHLY recommend!-
-
-
+3 photos
-
Quality of service
-
Jackie Sent on 01/07/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
They are a wonderful venue for a wedding. The ballroom is beautiful and the food is delicious. They are very professional and very knowledgeable about weddings. -
Quality of service
-
Shelby Sent on 01/05/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Jill was amazing! It was like having my own wedding planner! Prior to the wedding she worked with me on room layouts and planning. The day of the wedding she handled everything smoothly and calmly. Jill coordinated with the photographer and DJ, and recommended things so that the grand march, cake cutting, first dace wouldn’t conflict. The best part of having my reception at the Terrace was that my family got to relax also. After the reception there wasn’t any tear down or clean up. The Terrace staff had all of our decorations set to the side for us the following morning and we just had to load up and head home! -
Quality of service
-
User2937010 Sent on 01/03/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
We were very pleased with everything that they had to offer us. We had a very pleasant experience. The only thing that I guess I would watch for is when we paid our bar bill at the end of the night, the tip was included in the "overall" bill but I wasn't told that so I almost tipped them twice. Also, they had a "tip jar" out at the bar but I didn't understand why since the tip was already included in the bar bill.
-
Quality of service
-
Dick Sent on 09/14/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The quality of the food and the service was excellent. Bar service was very good -
Quality of service
-
Katy Sent on 11/22/20095 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Mike made it very easy! The hall was organized well and decorated. We had more people than expected show up, and he was able to accomodate! We did not have quite enough seats for dinner, but like I said, too many people came. There was plenty of food to go around though. -
Quality of service
-
Melissa Sent on 07/03/20194.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Historic Ballroom Wedding
The Terrace Bay Team was wonderful. I planned my wedding from a distance and they were always helpful and professional. We had a beautiful wedding and I would highly recommend them! -
Quality of service
-
Monica Sent on 11/21/20174.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
We got married here in May of 2017. Turned out better than expected. Staff was so accommodating and willing to help with everything and anything. Definitely made our special day a day to remember. I would highly recommend this hotel for your wedding or event. Also, the banquet food was amazing!! -
Quality of service
-
Paul Sent on 01/11/20174.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4.5 out of 5 rating4.5
-
Value 4.5 out of 5 rating4.5
-
Flexibility 5 out of 5 rating5.0
Flexible and as communicative as you want them to be. I welcome the chance to go to another event at this venue. -
Quality of service
-
Tiffany Sent on 12/27/20164.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Our wedding was august 6th 2016 and everything was perfect! Jill was amazing with coordinating everything and during the reception she made sure everything ran smoothly! I didn't have to worry about a thing! If I could do it all over again, I wouldn't change a thing! -
Quality of service
-
Kristin Sent on 12/27/20164.8 out of 5 rating4.8
-
Quality of service 4 out of 5 rating4.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Jill was extremely helpful and very responsive to our questions and needs when we were planning our wedding. There was a little confusion when some guests were booking rooms as some rooms were cancelled by the system. Luckily I caught it while triple checking our block of rooms a few days before the wedding. My MIL & FIL were in one of the rooms that were cancelled, but the staff quickly made arrangements to upgrade them to a suite, free of charge. New ownership took over the day before the wedding. The new owners were very nice and personally introduced themselves to us as my dad and I were waiting to walk down the aisle. They stuck around all night and were taking care of our guests. We got a lot of compliments on the beautiful venue, as this was the first trip to the UP for many of our guests. -
Quality of service
-
Haille Sent on 11/20/20174.7 out of 5 rating4.7
-
Quality of service 4.5 out of 5 rating4.5
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4 out of 5 rating4.0
Felt very happy working with you guys during my planning process. Only other feedback I would like to provide is I felt that more staff would have been helpful the night of the wedding as far as getting tables cleared and helping clean up at the end. Otherwise it was overall great! -
Quality of service
-
Jennifer Sent on 11/27/20174.6 out of 5 rating4.6
-
Quality of service 4 out of 5 rating4.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
The only complaint I have is the buffet was broke down early and the bartenders were rude. Also they do not have tap beer which is very expensive. -
Quality of service
-
Barb Sent on 11/21/20174.2 out of 5 rating4.2
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 4 out of 5 rating4.0
We had non traditional requests for our reception and the staff was happy to comply! Food was great, service excellent and the Embers room just what we wanted for a more "mature" crowd!
I would highly recommend to location and staff! -
Quality of service
-
Brooke Sent on 12/02/20174 out of 5 rating4.0
-
Quality of service 4 out of 5 rating4.0
-
Average response time 3 out of 5 rating3.0
-
Professionalism 4 out of 5 rating4.0
-
Value 5 out of 5 rating5.0
-
Flexibility 4 out of 5 rating4.0
Unfortunately, our event took place during the transition of new owners. Jen tried to make the transition as smooth as possible but we did run into a few hiccups. Overall the day turned out perfect and the food was excellent! I would refer anyone to this beautiful scenic venue. -
Quality of service
-
Samantha Sent on 11/20/20173.8 out of 5 rating3.8
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 4 out of 5 rating4.0
-
Flexibility 3 out of 5 rating3.0
Dates fill up quick! I reached out as soon as I was engaged which was a year prior, and there were only 4-5 dates to choose from, which were not near where I originally wanted but it worked out in the end. Alex the Banquet Coordinator went above and beyond and was so helpful from start to finish day of! They immediately got back to me with all my questions and concerns. The only issue we ran into was for the rehearsal dinner, otherwise they were phenomenal! -
Quality of service
-
Jake Sent on 08/02/20243.6 out of 5 rating3.6
-
Quality of service 4 out of 5 rating4.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 4 out of 5 rating4.0
-
Value 3 out of 5 rating3.0
-
Flexibility 3 out of 5 rating3.0
Terrace Bay
The Terrace was a beautiful place to hold our wedding and reception. The staff took care of planning a lot of the wedding, so we didn’t have to. Something to keep in mind, however, is that this is a VERY expensive venue. If you are traveling to the Terrace for your wedding as we were, you should also keep in mind that you will need to pay for your room the night beforehand and there are no designated rooms for the bridal party or groomsman to prepare in on the day of. You will need to have two of your own hotel rooms cleared for that and picture taking if you so choose. -
Quality of service
Are you interested?
Are you interested?