Sweet Family Secrets Reviews
Reviews
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awards
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Featured
Chelsea Sent on 03/21/20265 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Stunning and Delicious
We’ve now had the pleasure of working with Rosanne from Sweet Family Secrets twice - first for our wedding cake and now for our first anniversary, and both experiences were absolutely amazing. Not only were the cakes beautiful, but they were also incredibly delicious and thoughtfully made.
Rosanne truly brought our vision to life each time, and it means so much to us to have someone so talented be part of such special moments in our lives. Thank you for your creativity, attention to detail, and care. We can’t wait to celebrate more milestones with your cakes!Sweet Family Secrets's reply:
Chelsea,
Thank you for coming back to us—it really doesn’t go unnoticed. There’s something truly special about being part of your wedding and then seeing you a year later still celebrating together with us--priceless!!!
Working with you both has always felt easy and genuine, and that makes a difference on our end too. I’m glad each cake felt right for the moment it was meant for.
Wishing you both continued joy, love, and a marriage that keeps growing beautifully with time. -
Quality of service
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Marla Sent on 02/01/20265 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jamaican Black Cake for our wedding
We are still hearing amazing reviews on the black cake from our wedding guests! Rosie was so lovely to work with - she was such a clear communicator with my mom and truly listened to our ideas. The cake was phenomenal. People were fighting over leftover cake to take home, taking care to fly it home! We can’t wait to work with Rosie again in the future. Thank you so much for making our special day unforgettable!Sweet Family Secrets's reply:
Marla,
Thank you for sharing this—it made us smile from start to finish. Knowing the Jamaican Black Cake left such a strong impression (to the point of guests flying slices home!) is truly something special. It was a pleasure working with you and your mom, and we’re so glad the communication and design process felt clear and collaborative throughout. Being part of your wedding day and contributing something your guests are still talking about is an honor we don’t take lightly. We’re looking forward to creating with you again when the time comes. -
Quality of service
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Amanda Sent on 12/30/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Unforgettable Dessert Experience
Sweet Family Secrets absolutely delivered! Their mini rum cake was hands down one of the standout desserts...moist, flavorful, and perfectly balanced with just the right amount of rum. It wasn’t overly sweet, and you could truly taste the care and quality in every bite.
My guests couldn’t stop talking about it, and several went back for seconds. The presentation was beautiful, and the service was seamless from start to finish. If you’re looking for a dessert that feels both indulgent and memorable, Sweet Family Secrets is an excellent choice.
Highly recommend, especially the rum cake and Black cake!Sweet Family Secrets's reply:
Amanda,
Thank you for taking the time to write such a detailed review. It means a lot to hear how the Rum Cake Minis came across at your event, especially knowing your guests enjoyed them enough to go back for more. Your notes about the flavor, balance, and presentation give a clear picture of what stood out, and that kind of feedback is truly valued.
We’re glad the service felt smooth for you from start to finish. Thank you again for choosing Sweet Family Secrets and for sharing your experience in such a genuine way. -
Quality of service
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Chanee Sent on 12/17/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Book now!!!
If you are looking for a vendor who puts love into their recipes and pays attention to every detail, you NEED to contact Family Secret Recipes! They took me on as a client in desperate need of a wedding cake vendor and so elegantly brought my vision to life! We are forever grateful and blessed for finding Family Secrets! BOOK THEM NOW! :)Sweet Family Secrets's reply:
Chanee,
Wow! Thank you so much for this amazing review! I’m truly delighted we could step in and bring your vision to life just the way you imagined. Your joy comes through every word, and it reminds me why I love doing what I do. We’re so grateful you found us, and we’re celebrating right along with you—here’s to love, sweetness, and all the moments ahead! -
Quality of service
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Rachel Sent on 12/06/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Wedding Cake Experience Possible!!
My Mother-in-law found Sweet Family Secrets on Instagram, and wow, did she strike gold!! I got married in May 2025, and Rosie (the owner) did an OUTSTANDING job for us!! The cake was absolutely perfect, and she met our vision & needs in every way.
From the start, Rosie told me that she prioritized the "joy" of the wedding cake planning process, saying, "Weddings are stressful - the cake shouldn't be." And wow, she sure lived up that! She is just as warm & personable as she is professional, and this was very important me. She listened so attentively to what I liked and didn't like, and she never pressured me. She clearly and concisely told me what her services could provide, and her communication and updates were thorough and regular (thru text, email and even video chat). She made me feel like a friend through the entire process!
Rosie made me feel very cared for, and never as if I was "just another client". The tasting box was such a wonderful additional service, and I was able to enjoy all the cake flavors her business offers with my husband and our Moms!! So special!!
She had our food-safe wedding cake topper designed, and it was PERFECT - we still have it, and we'll be putting it on display in our home!
The guests loved the cake just as much as we did, and I'm so excited to come back to Rosie next year for 1st wedding anniversary cupcakes! 🥰
From the bottom of our hearts, THANK YOU, ROSIE!!🤍💒🍰Sweet Family Secrets's reply:
Rachel,
Thank you for taking the time to share such a thoughtful and detailed review. Reading your experience means more than I can express, not because of the praise itself, but because it reflects exactly the kind of care and connection I hope every couple feels. Working with you was genuinely a joy—your openness, your clarity about what mattered to you, and the way you showed up throughout the process made it easy for me to support you fully. Knowing that the planning felt calm, personal, and pressure-free for you is something I hold with real gratitude. I’m so glad the tasting box created a special moment for your family, that your topper will find a place in your home, and that ultimately the cake became a part of the celebration in a way that reflected both of you. Your trust allowed me to do my best work, and I don’t take that lightly. I’m already looking forward to creating your anniversary cupcakes next year. Thank you, truly, for allowing Sweet Family Secrets bakery to play a part in your wedding and for sharing your experience so openly. Sending you and your husband my warmest wishes as you build this new chapter together. -
Quality of service
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Keiana Sent on 12/01/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
10/10 Would Recommend
We absolutely loved our cake designer, Rosanne! From start to finish, she was incredibly meticulous and professional. Every detail was handled with so much care, and her communication gave me complete peace of mind. I never once doubted that she would come through for us. The cake was not only beautiful but truly exceeded our expectations. We are so grateful for Sweet Family Secrets’ talent and dedication. Highly recommend! 💕🎂✨
Sweet Family Secrets's reply:
Keiana,
Thank you so much for taking the time to share this. I’m glad the process felt smooth for you and that the communication brought confidence along the way — that’s always my goal. Hearing that the cake exceeded your expectations makes me proud of the care that goes into each detail. It was a privilege to be part of your day, and I appreciate your recommendation. -
Quality of service
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Danielle Sent on 09/22/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
So Delicious!
Sweet Family Secrets deliver the best service and the most amazing and delicious rum cakes! She ships nationwide and the cakes always arrive on time, fresh and neatly packaged. I highly recommend!Sweet Family Secrets's reply:
Danielle, I can’t thank you enough for these kind words. Knowing the care we put into baking and packaging came through on your end makes all the difference. Your support and recommendation really mean more than I can put into words. Can't wait to have you back! -
Quality of service
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Mikayla Sent on 06/04/20255 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sweet Family Secrets Bakery is THE best place to be!
Sweet Family Secrets Bakery is THE place to get all of your sweet treats from!!!! I have been a customer since the start, and the treats & service have been nothing but THE best. I don’t like just any cake or cupcakes, but this very loving bakery takes my heart EVERYTIME. 10s across the board!!! #AlifetimeSFScustomer😊Sweet Family Secrets's reply:
Mikayla,
Your words carry so much weight—especially coming from someone who’s journeyed with us from the beginning. We're so honored to still be your go-to for life’s sweet moments. Thank you for keeping us part of your celebrations time and again. -
Quality of service
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Dami Sent on 05/03/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Thoughtful Cupcakes
My partner and I were so impressed by the craftsmanship and intentionality behind your cake designs and each topper. It was also a lovely moment to share your vision with him when it came to the design.
I’m so glad I took the time to find your business online, your thoughtfulness and kindness was greatly appreciated. May God continue to bless you and your company. I look forward to seeing the growth.Sweet Family Secrets's reply:
Dami,
Thank you for sharing such thoughtful words. It truly means a lot to know that the details and design resonated with you both. I take a lot of pride in creating cakes that feel personal, and hearing this kind of feedback reminds me why it matters. I'm grateful you found us, and I’m wishing you both continued joy and connection. -
Quality of service
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Donna Sent on 04/09/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Diab wedding
Rosie was exceptional. I was MOH so I was in charge of receiving the cake day of. Rosie did a fantastic job of getting in contact with me a week prior and confirmed all of the details then. She continued to keep me updated on anything that came up on her end. The bride had picked out a topper that Rosie had to use her magic to make work - She did! And our bride wouldn't even had noticed it wasn't what they originally had talked about if I didn't point it out. The cake itself was beautiful and fit the theme of the day perfectly. Chai mandarin orange cake with salted carmel was a huge crowd pleaser. Outside of the unique flavor, it was so moist and decadent!
I was also in charge of cutting the two tier, double barrel cake. Rosie left step by step instructions along with a diagram on how to cut each cake. Even if you have never cut a cake before, Rosie literally makes it so that you can't fail so long as you take your time and give yourself plenty of room!
I would recommend this lovely lady and her right hand mother to anyone in the area. You are making the wrong choice if you don't use RosieSweet Family Secrets's reply:
Donna,
Wow! Thank you so much for your thoughtful review. It was truly a pleasure to be part of the Diab wedding, and I appreciate your kind words.
Ensuring a smooth and stress-free experience is always our goal, so I’m glad the communication and details came together just as planned. I’m especially happy that the cake topper worked out perfectly—it’s always an honor to bring a couple’s vision to life, even with a little creative problem-solving along the way.
Now just hearing that the Mandarin Chai was a crowd favorite makes me smile! It was a fantastic choice. And I’m so glad the cutting instructions were helpful.
Your recommendation truly means a lot. You were an awesome extension of Chelsea as the MOH and we appreciate the smooth transition. Thank you again for taking the time to share your experience. Wishing you and the newlyweds all the best! -
Quality of service
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Lynda Sent on 01/03/20255 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My experiences with "Family Secrets"
1*Scrumptious*: tasty and appealing
2. *Decadent*: rich and indulgent
3. *Divine*: extremely delicious and pleasing.
This company professionalism skills are awesome, their communication are excellent and all of their order are done in a timely manner as requested. I have no complaints.Sweet Family Secrets's reply:
Lynda,
We truly appreciate you sharing your wonderful experience about our Bakery! Hearing that our treats and service have exceeded your expectations means so much to us. Providing excellent communication, professionalism, and timely service is always our goal, and we’re so glad it shined through. We look forward to serving you again soon! -
Quality of service
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Michael Sent on 12/19/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Rum Cakes☆
The Rum Cakes will make your lips smack with flavor! So moist and tasty!! ☆Sweet Family Secrets's reply:
Thank you so much for your fantastic review! We're thrilled to hear that the Rum Cakes were a hit and packed with flavor. Your kind words mean so much to us, and we can’t wait to bake for you again! -
Quality of service
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Deandra Sent on 12/18/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sweet Family Secrets is the way to go!
SFS delivered beyond anything I had ever hoped or expected! I ordered their Jamaican Rum cake minis for my birthday event and they were tasty, well packaged and definitely worth every cent! The owner Rosie was so easy to connect and work with! I will definitely be using SFS for my future engagements!Sweet Family Secrets's reply:
Hello Deandra,
Thank you for such a thoughtful review! We’re so glad the Jamaican Rum Cake Minis added a special touch to your birthday event. It was an absolute pleasure working with you, and we’re thrilled to have exceeded your expectations. We can’t wait to be part of your future celebrations! -
Quality of service
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Adrienne Sent on 12/16/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professional and Delicious
Sweet Family Secrets is my go-to! Delicious cakes and desserts. Great partners, creative and professional team. Everything is upscale. You can tell they strive for perfection. 10/10 highly recommend.Sweet Family Secrets's reply:
Adrienne,
Thank you so much for your kind words and glowing review! We’re honored to be your go-to for cakes and desserts. Your support means everything to us, and we’re thrilled that our creativity and dedication to quality shine through. We look forward to sweetening many more of your special moments! -
Quality of service
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Lauren Sent on 12/16/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best!!
I recently had the pleasure of working with sweets, family, bakery and I have to say, they absolutely went above and beyond! From start to finish, the experience was nothing short of exceptional. I had a specific vision for my order, and not only did they listen attentively, but they also offered thoughtful suggestions that truly enhanced the final product.
The quality of the cakes exceeded my expectations—they were beautifully crafted, delicious, and fresh. What really impressed me, though, was the personalized service. They were extremely communicative throughout the process, ensuring that every detail was perfect and even delivering the order right on time.
If you’re looking for a baker who is dedicated, creative, and willing to go that extra mile to meet your needs, look no further! I will definitely be coming back for future orders. Highly recommend!Sweet Family Secrets's reply:
Wow!!!! Thank you so much for your incredible review! It was an absolute pleasure working with you to bring your vision to life, and we’re thrilled to hear that your experience was exceptional from start to finish. Your kind words about the quality of our cakes and our personalized service mean so much to us—we strive to make every detail perfect for our clients.
We’re so glad we could be part of your special occasion, and we can’t wait to work with you again in the future. Thank you for your trust and recommendation! -
Quality of service
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Curdell Sent on 10/14/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Wedding Give-a-ways
Sweet Family Secrets did an excellent job for my daughter's wedding. Roseanne decorated the give-a-way cupcakes so beautiful and matched the décor. Not only did the cupcakes look amazing but they tasted good too. Roseanne is very professional in her approach and makes you feel as if you are her only client. Thank you Roseanne for adding your artistic gifts to my daughter's wedding day.Sweet Family Secrets's reply:
Curdell,
Thank you so much for your kind words! It was truly a pleasure to be part of your daughter's special day. I’m thrilled to hear that the cupcakes not only matched the décor but were enjoyed by everyone. Creating something memorable for such an important occasion means the world to me. I’m grateful for the opportunity to bring some sweetness to the celebration! Best wishes to your daughter and the whole family. -
Quality of service
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Samantha Sent on 09/17/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Professionalism at its finest
Sweet Family Secrets not only provides exquisite treats but also top-notch customer service and professionalism. From the consultation to the finished product, it is clear that they take pride in their work. Their execution of making sure that every client has an unique and memorable experience/finished product is nothing short of amazing.Sweet Family Secrets's reply:
Samantha,
Thank you so much for your kind words! It’s incredibly heartwarming to know that you enjoyed our treats and service at Sweet Family Secrets. Creating unique and memorable experiences for our clients is always our goal, and your feedback reassures us that we’re on the right track.
We deeply appreciate your support and are grateful that you took the time to share your experience. We look forward to creating more sweet moments for you in the future! -
Quality of service
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Debo'rah Sent on 07/24/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful experience from the cake tasting box to the amazing time collaborating on the design of the wedding cake!
Everyone loved our wedding cake. And I’ve been told by many, that is was the best tasting wedding cake they’ve ever had. I have so many friends and family that will be ordering their own personal cakes 🎂-
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+5 photos
Sweet Family Secrets's reply:
Debor'rah,
Thank you so much for your kind words! We are over the moon to hear that our wedding cake has left such a positive impression on you and your guests. It's heartening to know that many considered it the best they've ever had! We are really looking forward to craft personalized cakes for your friends and family.
Your satisfaction is our greatest reward, especially considering how important a role a wedding cake plays in the most special of days. You choosing us to be your cake artist for your wedding is something we are truly grateful for.
As we wish you every happiness in your marriage, we're also excited about the thought of being able to serve you and your loved ones with our creations in the future. Here's to making many more sweet memories together!
Rosie -
Quality of service
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Alex Sent on 06/12/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
10/10 Recommend!
Rosie did an exceptional job at our wedding. We absolutely loved having her be part of our special day. She was so easy to work with throughout the entire process. This was a stress free process. Rosie even hand delivered samples our home.
Her cakes & treats are delectable! Absolutely mouthwatering! She paid tremendous attention to detail to make them taste & look perfect.
I highly recommend Rosie!Sweet Family Secrets's reply:
Dear Alex,
Thank you so much for taking the time to share your experience. We are absolutely thrilled to hear that you enjoyed our service! Your kind words about our cakes and treats have genuinely brightened our day.
It was indeed a pleasure working with both you and Elizabeth on turning your special day into an unforgettable one. We truly appreciate your trust in us, and we are so glad that we were able to take some of the stress off your shoulders.
We strive to create an easy and comfortable process for our clients, ensuring every detail is meticulously handled to offer both great taste and a visually appealing finish. Hearing that you appreciated these efforts makes all the hard work worthwhile!
Once again, we are so grateful for your recommendation and look forward to the opportunity to serve you again in the future. Here's to many more fun and delectable celebrations!
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Quality of service
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Hrh Sent on 01/30/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Dazzling & Delicious (please tell me the secret)!!
Honest, timely, and clear communication. Tasty creations!! Beautiful presentation!! Really enjoyed working with Sweet Family Secrets to fulfill the dessert vision (fancy looking and tasty) I wanted!! Simply delicious. Worth every dollar, and more!!Sweet Family Secrets's reply:
Jennifer,
We are thrilled to hear that you had such a great and meaningful experience with us. We take pride in our work and our secret is that we go all out for our clients- like you! So hearing your feedback today demonstrates our success, and as always we appreciate you. Thank you for your continued support and we promise to keep delivering exceptional service. -
Quality of service
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Selam Sent on 01/19/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Service and Product
I had the pleasure of getting something for my family during the holidays. My experience throughout the whole transaction with this bakery was nothing short of amazing. The quality of the items purchased were immaculate and DELICIOUS! The customer service and appreciation was definitely a rare service these days. Sweet Family Secrets Bakery is the one you go to for special occasions!Sweet Family Secrets's reply:
Selam,
It’s always great to hear from satisfied clients like yourself. Thank you for your 5 star review and endorsement! Hearing how much you enjoyed your last experience with us encourages us to continue taking great pride in our work; overall ensuring that your needs are met. Thank you for your time and we honestly can’t wait to work with you again. -
Quality of service
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Cristina Sent on 01/19/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent Service
I recently had the pleasure of experiencing the exceptional customer service provided! Not only were they very responsive and helpful in addressing my inquiries, but the items I ordered were also packaged beautifully. Upon opening the package, I was immediately impressed by the care and attention to detail that went into ensuring the safe arrival of my order.
The real highlight, however, was the delicious sweet treats themselves. From the first bite, I was completely blown away by the incredible flavors and quality. It's clear that a lot of care and passion goes into crafting each and every treat. The reasonable response time, combined with the exceptional packaging and delightful taste, truly made my experience a memorable one. I highly recommend their desserts and commend their outstanding customer service.
I’ve ordered multiple times now for other events.Sweet Family Secrets's reply:
Thank you for your kind words and continued support, Cristina. We’re glad to hear that our professionalism, product quality, responsiveness, and value in our partnership continues to meet your expectations. No matter what, our goal is always to exceed them! We truly appreciate you entrusting us and we look forward to catering to you for many years to come. As always, thank you for choosing Sweet Family Secrets bakery! -
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Kadian Sent on 01/19/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Worth every penny
I’ve been a huge fan of Sweet Family Secrets for years and I always knew I wanted them to make a cake for a milestone in my life. Last December was my 30th and I made my reservations months in advance. Our consultation call was so smooth and even though I wasn’t quite sure of what I wanted I shared things I liked and when I saw my cake I cried. It was so beautiful! It was breathtaking and when I cut the cake it was so moist and delicious. Everyone who had a slice loved it. I will forever recommend Sweet Family Secrets and I will be using their services again.Sweet Family Secrets's reply:
Kadian,
Your glowing review of our bakery’s products, services, and work processes is very encouraging and heartwarming. We work hard to provide the best possible experience for our clients, and we’re glad to know that we were able to exceed your needs. Cheers to another year and we forever appreciate your business! -
Quality of service
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Natalie Sent on 01/18/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional service
Sweet Family Secrets made our big day so special. The professionalism, taste, and attention to detail made everything perfect!Sweet Family Secrets's reply:
Natalie,
Thank you for choosing our bakery and writing this review! We strive to provide each client with a unique and memorable experience and it’s great to know that we succeeded in doing that for you. You are valuable to us and we can’t wait to work with you again soon! -
Quality of service
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Jarra Sent on 01/14/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best birthday cupcakes ever
Sweet Family Secrets hands down has the best cupcakes in town! To celebrate myself and my mother for our 40th and 67th birthday. The cupcakes that Rosie created for us were not only gorgeous but they were also delicious! I will definitely be a repeat customer!Sweet Family Secrets's reply:
Jarra,
What a privilege it is to receive your valuable review today-we’re humbled by your support! Your satisfaction and love for our Signature Cupcakes is rewarding to hear and we can’t wait to welcome you back for another outstanding experience. -
Quality of service
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Roxanne Sent on 01/10/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful and yummy cakes!
I had a great experience ordering from Sweet Family Secrets! The owner is a pleasure to work with as she listened to what I wanted. She had great recommendations as well. The mini cakes I order were fabulous! They tasted moist and light with lots of flavor. I also had a strawberry and cream layered cake that was professionally decorated with fruit and gold leaf! It was really good; not too sweet, delicate and simply delicious! I would definitely order from here again!Sweet Family Secrets's reply:
Roxanne,
Your continued support and the kind words shared in this five-star review means the world to us. Hearing your overall love regarding our Jamaican Rum Cake Minis and our celebration cake is extremely rewarding. We’re truly honored to have had the opportunity to serve you. We can’t wait to welcome you back for another wonderful experience.
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Quality of service
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D. Latouche Sent on 01/08/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Vendor!
Rosie is an incredible baker with an immaculate eye for detail and design. Her desserts are absolutely delicious! I highly recommend her!Sweet Family Secrets's reply:
Danielle,
We’re humbled by your review as it motivates us to keep pushing forward and setting the tone for excellence in all that we do. Thank you for your ongoing support and allowing us to be your preferred bakery of choice. -
Quality of service
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Laxmi Sent on 01/07/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Phenomenal!!
Her products are excellent!! She offers excellent service, and her plantain tarts are delicious. I reached out to asked about placing a special order for Dec and she went above and beyond in delivering. All her products exceed my expectations and are so tasty. 100% recommend her.Sweet Family Secrets's reply:
Laxmi,
We are so thrilled to receive your glowing review of your purchase. We take great pride in our work and our sincerest goal is continuing providing phenomenal desserts for you to enjoy. Thank you for being a valuable client and we can’t wait to exceed your expectations the next time you choose us. -
Quality of service
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Janet Sent on 01/06/20245 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Taste, Beauty and Quality
The first time I tried cake from Sweet Family Secrets I decided they had to cater all my sweet needs. The taste is absolutely unbelievable - very unique and flavorful, designs are beautiful -top quality all around. Each cake or cupcake was flawless. Attendees at my events were always so impressed with the taste, beauty and presentation.
Thank you Sweet Family Secret.
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Quality of service
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Shavonne Sent on 01/05/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Consistent and Delicious
Rosie is an absolute gem to work with! Her cakes are always delicious and beautiful!Sweet Family Secrets's reply:
Shavonne,
We are grateful that you took the time out to leave us a review. Thank you for allowing us the opportunity time and time again to create delicious memories with you. We are truly happy that you have enjoyed our services and look forward to having you again. -
Quality of service
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Andrea Sent on 01/03/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Holiday Luncheon
I am not one that often writes reviews, but Sweet Family Secrets is one that I must shout out. They have some of the most beautiful and tasty desserts. The pastries are always elegantly designed, sometimes they look too beautiful to eat. We have been a delightful recipient and over the years and the consistency in taste and design is excellent. They are very efficient and responds to messages promptly. Deliveries are always made on time. In short, the customer service experience with Sweet Family Treats is warm, professional, and friendly.Sweet Family Secrets's reply:
Andrea,
Working with you and your team has been nothing short of amazing, and I couldn't have done it without incredible clients like you. Thank you for your love and continued support over the years and we look forward to our next projects in 2024. -
Quality of service
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Racquel Sent on 01/02/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Love at first bite!
My company has been ordering from Sweet Family Secrets for years and we keep coming back for more. The love, detail and taste will put a smile on your face after the first bite. Every order we have placed the cupcakes are always beautifully decorated and taste AMAZING. My personal favorite is the "Fruit Parfait" cupcake and "Simply Vanilla" cupcake. Customer service is always on point and she is always willing to make modifications.Sweet Family Secrets's reply:
Racquel,
Thank you for your loyalty over the years and I'm grateful for every moment. Your support and trust in our products and services means the world to me. I'm genuinely excited about the countless opportunities we will have together in 2024. -
Quality of service
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Leanna Sent on 01/02/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
An all around phenomenal experience!!!
Sweet Family Secrets is my go to when it comes to cakes and cupcakes. Not only do they pour their heart and soul into everything that they create, they made me feel like I was a part of it too! Thank you so much for making all of my events so special. Sweet Family Secrets, you're the best!!!Sweet Family Secrets's reply:
Leanna,
Truly, words cannot express how grateful we are of you and your continuous support and trust in us. Your feedback serves as a reminder of why we love what we do. We look forward to making your next interaction with us exceptional and even more memorable. Thank you for rocking with us! -
Quality of service
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Emem Sent on 01/01/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delectable Rum Cakes and more
I've been using their services for some time now and every experience has been top notch. The authenticity behind the flavors and even the well thought out cake designs are far beyond the imagination. Needless to say, I always look for an excuse to throw a party and utilize their services. Convenient, professional, fast, responsive and more importantly, personableSweet Family Secrets's reply:
Thank you Emem for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. -
Quality of service
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Ron Sent on 01/01/20245 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Mouthwatering!!!
Rosie treats each order like it's for her personal family. Her attention to detail and flavor is out of this world! From her rum cake to plantain tarts... each bite leaves you wanting more.Sweet Family Secrets's reply:
Ron, we are humbled by your review and look forward to being your preferred choice for your Plantain Tarts and Rum Cakes in the future. Thank you again for unwavering support! -
Quality of service
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Ngozi Sent on 12/30/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceptional Service, Unmatched Value
Sweet Family Secrets Cake delivers top-notch service! Their professionalism, responsiveness, and flexibility are unmatched. The quality of their cakes is outstanding, and the value is unbeatable. A must-try for a stress-free and delightful celebration!Sweet Family Secrets's reply:
Ngozi, thank you for taking the time to leave such a beautiful review. We believe that our customers deserve nothing but the best. And your continued support motivates us to keep pushing forward; setting the tone for excellence in all that we do. Thank you again! -
Quality of service
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Tanika Sent on 12/29/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent Service all the way around
SweetfamilyCakes is amazing all the way around, Everything she makes is with love. She is very professional and everything tastes as amazing as it looks. I’m an Event Coordinator and I use her for all my special events.Sweet Family Secrets's reply:
Tanika, we truly appreciate your continuous support and trust in us. Your review brightens our day and serves as a constant reminder of why we love what we do. We appreciate you being a part of our journey and look forward to working with you very soon. -
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Jessica Sent on 12/29/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Service Amazing Cupcakes
When I was planning my three-year-old son's birthday party, I faced a dilemma as my regular cake person was out of town. My best friend recommended Sweet Family Secrets, and even though I had very specific and detailed ideas for the cake, I decided to give them a try. I was a little hesitant when they suggested cupcakes instead of a cake, but I trusted their expertise.
When I saw the cupcakes, I was beyond amazed. Roseanne, did a phenomenal job. The cupcakes were not only scrumptious but also beautifully decorated with intricate details. Even my son was thrilled with how well the cupcakes turned out! The red cake with number blocks was perfectly executed, and I couldn't have asked for anything more.
I highly recommend Sweet Family Secrets for anyone looking for delicious and beautifully decorated cupcakes. They exceeded my expectations and made my son's birthday party memorable. Thank you again for your exceptional service and quality products.Sweet Family Secrets's reply:
Jessica, thank you so much for taking the time to leave such a great review about our services. We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our Signature Cupcakes for your son’s Birthday. We look forward to making your day special once more when you visit us again. -
Quality of service
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Rhonda Sent on 12/29/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazingly Delicious and Superb Customer Service!
I am a loyal repeat customer for Sweet Family Secrets! I have used them for both personal parties and corporate events for a couple years. Their mini rum cakes are hit, and people ask for them every time! The cakes are very moist, delicious, and addictive - you can’t eat just one! I think they make the perfect addition to a wedding dessert display. Their team is easy to work with, and very reliable. I have had rum cakes shipped on several occasions and they always arrive on time, fresh, and undamaged. I can’t say enough about them, they are one of my go-to vendors for desserts!Sweet Family Secrets's reply:
Rhonda, WOW! Thank you so much for your kind words and for awarding us a five-star rating! We’re thrilled to hear about your experience with us and this glowing feedback truly brightens our day. We are so honored to have had the opportunity to serve you this year and it’s customers like you who make our work so rewarding. We can’t wait to welcome you back this year for another wonderful experience with our Rum Cakes. Once again, thank you for your support and for being a part of our community! -
Quality of service
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Natasha Sent on 12/29/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Quality and professionalism
Let's discuss the taste of SWEET Family Secrets first - when I first had the red velvet flavor, I thought my taste buds transcended to another planet. It was so good. It surpassed my expectations. Now, I cannot eat red velvet from anywhere else because it is subpar in comparison.
The quality of service is what I would wish all my vendors to have. I placed my order and was told exactly when it would be ready. There was no hidden cost, all the details were provided upfront, and my cake was ready when expected. I highly recommend Sweet Family Secrets to all my friends for any occasion they plan.
I am truly inspired by the level of service I received. It is a testament to what is possible when a business is dedicated to transparency, honesty, and delivering on their promises. My expectations were exceeded, and can't wait for my next event to use their services again.
Sweet Family Secrets's reply:
Natasha we are so glad to have you as a loyal customer and your raving satisfaction with our Signature Red Velvet Cupcakes is what drives us. We appreciate your business and will continue delivering the high-quality experience you’ve come to expect. -
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Victoria Sent on 12/29/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Above and Beyond
I highly recommended Sweet Family Secrets. When I say her treats are made with love, every bit makes you melt. The flavor, the texture, the design, the service; everything is consistent. She is very professional and on time. She made me and family feel valued and special. My orders were worth every penny.Sweet Family Secrets's reply:
Thank you Victoria for this fantastic review! To hear how much you enjoy our services and professionalism speaks volumes. We put a lot of effort into making sure our products not only are tasteful but also exceed your expectations. Thank you for choosing us and we look forward to serving you again soon. -
Quality of service
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Trinidiva Sent on 12/29/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing event !!!!!!
Anytime, I have a special occasion, including my birthday. I have used the amazing services as the taste of cupcakes and cakes are unmatched.Sweet Family Secrets's reply:
Andrea, thank you for this glowing review! We are grateful for your kind words and pleased to know that our products have been enjoyable time and time again. Thank you for choosing us and we can’t wait to cater for your next event. -
Quality of service
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Marlisa Sent on 12/29/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Simply the Best
My experience with Sweet Family Secret was nothing short of amazing. From the initial consultation to the final product everything went seamless. AND THE CAKE was heavenly. They took my vision and gave me beyond what I asked for.-
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Sweet Family Secrets's reply:
Thank you so much Marlisa for sharing your positive experience with us! We pride ourselves on communication, professionalism, and attention details and your satisfaction with our services makes us very thrilled. We truly value your business and hope to make your time with us memorable again. -
Quality of service
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Antonette Sent on 12/29/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent service, and products. Never disappointed. Presentation is a show stopper.
I have purchased all of Sweet Family Secrets cakes, cupcakes, tarts. Of course my favorites are the rum cake, plantain tarts, and jamaican fruit cake. All taste authentically like home made.Sweet Family Secrets's reply:
It’s always great to hear from satisfied clients like you!. We are so happy to know how much you have enjoyed a selection of our products especially the Jamaican Rum Cake Minis. We appreciate your continued support🙏 and will continue to work hard to give you the best possible experience. -
Quality of service
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Christine Sent on 10/07/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Very professional
Presentation of product is very appealing. The flavor and texture of my cake was delicious. Left you wanting more!Sweet Family Secrets's reply:
Thank you Christine for taking the time to write such a lovely review – we truly appreciate it! We’re so thrilled to hear that that you enjoyed our services and most importantly our sweet treats🤗. Looking forward to working together again! -
Quality of service
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