Swan Floral and Gift Shop Reviews
![Swan Floral and Gift Shop](https://cdn1.weddingwire.com/assets/img/placeholders/universal_placeholder.png)
Reviews
4.6 out of 5 rating
4.6 Very good
4.6 out of 5 rating
24 Reviews
92% recommend it
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Quality of service 4.7 out of 5 rating
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Average response time 4.6 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.6 out of 5 rating
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Flexibility 4.6 out of 5 rating
Awards
24
![Swan Floral and Gift Shop 1](https://cdn0.weddingwire.com/review/5392/original/640/jpg/1872935.jpeg)
![Swan Floral and Gift Shop 2](https://cdn0.weddingwire.com/review/1392/original/640/jpg/1872931.jpeg)
![Swan Floral and Gift Shop 3](https://cdn0.weddingwire.com/review/7392/original/640/jpg/1872937.jpeg)
+11
User photos
![Swan Floral and Gift Shop 4](https://cdn0.weddingwire.com/review/9392/original/640/jpg/1872939.jpeg)
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Christina A. Sent on 09/20/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My flowers were perfect
Always answered my questions, was able to help with my special requestsAlways answered my questions, was able to help with my special requests -
Quality of service
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Stephanie Sent on 10/04/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best in the Business!
We went in for our consultation not knowing what we wanted. Suzanne provided her expert advice to help make our day beautiful. She even created samples of the bridal bouquet and bridesmaids bouquets for the Wendy's Bridal Show which happened prior to our wedding, so we were able to see them ahead of time and it was more beautiful and perfect than we could have ever imagined. The day of the wedding they came early in the day to set up prior to the photographer arriving and set-up everything for our arbor including the draping. Highly recommend this company to anyone. They provided the most outstanding customer service and the highest quality floral arrangements. We are so blessed they were apart of making our day perfect and beautiful!We went in for our consultation not knowing what we wanted. Suzanne provided her expert advice to help make our day beautiful. She even created samples of the bridal bouquet and bridesmaids bouquets for the Wendy's Bridal Show which happened prior to our wedding, so we were able to see them ahead of time and it was more beautiful and perfect than we could have ever imagined. The day of the wedding they came early in the day to set up prior to the photographer arriving and set-up everything for our arbor including the draping. Highly recommend this company to anyone. They provided the most outstanding customer service and the highest quality floral arrangements. We are so blessed they were apart of making our day perfect and beautiful!-
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+6 photos
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Quality of service
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Kelly Sent on 03/01/20185 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Deborah with Swan is AMAZING. I went in for our consultation not knowing what I wanted at all. She listened to me very well, knowing what I meant when I said I didn't want a bouquet that was too "busy" and definitely not perfectly round. She was able to create my bouquet for Wendy's Bridal Show which happened just before our wedding, so I was able to see it ahead of time and it was more beautiful than I could've ever imagined. She was so nice and was able to read me and tell me what she thought I'd like. Everyone was incredibly kind!Deborah with Swan is AMAZING. I went in for our consultation not knowing what I wanted at all. She listened to me very well, knowing what I meant when I said I didn't want a bouquet that was too "busy" and definitely not perfectly round. She was able to create my bouquet for Wendy's Bridal Show which happened just before our wedding, so I was able to see it ahead of time and it was more beautiful than I could've ever imagined. She was so nice and was able to read me and tell me what she thought I'd like. Everyone was incredibly kind! -
Quality of service
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Emily Sent on 01/10/20175 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Swan was fantastic! Deborah worked with my family previously for my sister's wedding several years ago, so it was a no brainer to go back to them for my wedding! All it took was one sit-down with Deborah and we came up with the perfect arrangements and center pieces! Day-of, they arrived promptly and even took care of some last-minute changes I requested for our bouquets! They were all very large and full, and looked amazing in real life and in photos. Exactly what I wanted!Swan was fantastic! Deborah worked with my family previously for my sister's wedding several years ago, so it was a no brainer to go back to them for my wedding! All it took was one sit-down with Deborah and we came up with the perfect arrangements and center pieces! Day-of, they arrived promptly and even took care of some last-minute changes I requested for our bouquets! They were all very large and full, and looked amazing in real life and in photos. Exactly what I wanted! -
Quality of service
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User2392779 Sent on 10/27/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our flowers were absolutely gorgeous and the staff at Swan was very accommodating to any changes we wanted to make!Our flowers were absolutely gorgeous and the staff at Swan was very accommodating to any changes we wanted to make! -
Quality of service
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Laura Sent on 02/04/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Swan Floral gave me exactly what I wanted for my big day and within my budget. Suzanne really helped me get my ideas out and make them into a reality. The flowers were fresh and delivered on time. I didn't have to worry about a THING. I delivered her a brooch I wanted to attach to my bouquet from my Grandmother and she did so without hesitation. It made it really unique to me. Looking back, I would not have chosen anyone else. Thank you Suzanne and Swan Floral for such beautiful, fresh flowers on my big day!Swan Floral gave me exactly what I wanted for my big day and within my budget. Suzanne really helped me get my ideas out and make them into a reality. The flowers were fresh and delivered on time. I didn't have to worry about a THING. I delivered her a brooch I wanted to attach to my bouquet from my Grandmother and she did so without hesitation. It made it really unique to me. Looking back, I would not have chosen anyone else. Thank you Suzanne and Swan Floral for such beautiful, fresh flowers on my big day! -
Quality of service
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User1941807 Sent on 11/26/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Susanne and her staff with above and beyond to meet the needs of myself and my mom. Susanne worked over email and phone with my mom long distance. She gave me quality one on one time and showed me visuals on the spot of suggestions. The way they dye their flowers is like no one else i spoke with. WONDERFUL!!!!!Susanne and her staff with above and beyond to meet the needs of myself and my mom. Susanne worked over email and phone with my mom long distance. She gave me quality one on one time and showed me visuals on the spot of suggestions. The way they dye their flowers is like no one else i spoke with. WONDERFUL!!!!! -
Quality of service
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Andrea Sent on 06/16/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Best Florist HANDS DOWN !!!!! Highly affordable compared to other florists and made my dream wedding flowers become a reality !!!!Best Florist HANDS DOWN !!!!! Highly affordable compared to other florists and made my dream wedding flowers become a reality !!!! -
Quality of service
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Christi M. Sent on 05/09/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Easy to work with, customer service above and beyond
I found this florist by chance at a wedding show and just thought every single arrangement they had was beautiful. Deborah was so kind, knowledgeable, and helpful. All I had to do was say the type of flowers I liked and she gave wonderful suggestions to ensure the arrangement would look good together. They delivered to my home which seemed far away for them to consider delivery, but it made the wedding day go so smoothly and the flowers were just as gorgeous as anything else I saw them do. They also accommodated for last minute requests - a hair piece and garland for an arch - which both turned out great. Would highly recommend for any occasion.I found this florist by chance at a wedding show and just thought every single arrangement they had was beautiful. Deborah was so kind, knowledgeable, and helpful. All I had to do was say the type of flowers I liked and she gave wonderful suggestions to ensure the arrangement would look good together. They delivered to my home which seemed far away for them to consider delivery, but it made the wedding day go so smoothly and the flowers were just as gorgeous as anything else I saw them do. They also accommodated for last minute requests - a hair piece and garland for an arch - which both turned out great. Would highly recommend for any occasion. -
Quality of service
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Amanda Sent on 10/31/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Swan did a great job on our flowers!! With planning all the details, and me not being a very detail-oriented person, flowers completely slipped my mind!! We went to Swan about 2 months before the wedding and got a price quote. Then we didnt actually place the order until about 3 weeks before the wedding. They were able to get every flower we wanted and made them even more beautiful than I had pictured them to be. They are super affordable and their flowers are gorgeous!!Swan did a great job on our flowers!! With planning all the details, and me not being a very detail-oriented person, flowers completely slipped my mind!! We went to Swan about 2 months before the wedding and got a price quote. Then we didnt actually place the order until about 3 weeks before the wedding. They were able to get every flower we wanted and made them even more beautiful than I had pictured them to be. They are super affordable and their flowers are gorgeous!! -
Quality of service
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User1424785 Sent on 11/06/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
They did an amazing job my flowers and decor were prefect. I loved my bouquet it was awesome and exactly what I wanted!! They are friendly and very helpful!They did an amazing job my flowers and decor were prefect. I loved my bouquet it was awesome and exactly what I wanted!! They are friendly and very helpful! -
Quality of service
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User1190494 Sent on 06/06/20135 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
We could not have asked for better with Deborah at Swan.
She was so very helpful and helped us stay in our budget along with providing absolutely beautiful flowers.
When the flowers were delivered ,everything was labeled according to who it belonged to so it made everything very easy.
We were very pleased and would use them again
We could not have asked for better with Deborah at Swan.
She was so very helpful and helped us stay in our budget along with providing absolutely beautiful flowers.
When the flowers were delivered ,everything was labeled according to who it belonged to so it made everything very easy.
We were very pleased and would use them again -
Quality of service
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Stacy Sent on 05/30/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our flowers were so beautiful and they lasted so long. They were also very reasonable.Our flowers were so beautiful and they lasted so long. They were also very reasonable. -
Quality of service
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Debby Sent on 04/03/20125 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Our flowers were absolutely beautiful!! I highly recommend Swan Florist. They are very reasonably priced and really great to work with!Our flowers were absolutely beautiful!! I highly recommend Swan Florist. They are very reasonably priced and really great to work with! -
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Chad Sent on 12/16/20105 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I was referred to Swan's by Advantage Tent & Party Rental. My son got married on 6/12/10 and Swan Floral did a great job. I will use them again when my Daughter gets married.I was referred to Swan's by Advantage Tent & Party Rental. My son got married on 6/12/10 and Swan Floral did a great job. I will use them again when my Daughter gets married. -
Quality of service
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Melissa Sent on 12/30/20154.8 out of 5 rating
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Quality of service 4.5 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
Swan Floral is great. I've known the ladies for a few years now, and they were very helpful in getting in the correct flower colors for me. Who knew there were so many shades of blush/pink?! They are very easy to work with and affordable. I was in love with my bouquet! It was just what I wanted. If you are still searching for a florist, check out Swan. They are GREAT!Swan Floral is great. I've known the ladies for a few years now, and they were very helpful in getting in the correct flower colors for me. Who knew there were so many shades of blush/pink?! They are very easy to work with and affordable. I was in love with my bouquet! It was just what I wanted. If you are still searching for a florist, check out Swan. They are GREAT! -
Quality of service
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Courtney Sent on 07/12/20114.7 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.5 out of 5 rating
Deborah at Swan Floral was extremely helpful with the flowers for my wedding. I had an outdoor garden ceremony, so I didn't want to over do the flowers. She guided us through the entire selection process and offered suggestions at many different price points. She knew our budget and tried to find beautiful flowers to fit it. While I was a little overwhelmed by the price, I definitely feel that it was worth it! The flowers were beautiful and a perfect accent for our wedding day. I highly recommend them, especially Deborah.Deborah at Swan Floral was extremely helpful with the flowers for my wedding. I had an outdoor garden ceremony, so I didn't want to over do the flowers. She guided us through the entire selection process and offered suggestions at many different price points. She knew our budget and tried to find beautiful flowers to fit it. While I was a little overwhelmed by the price, I definitely feel that it was worth it! The flowers were beautiful and a perfect accent for our wedding day. I highly recommend them, especially Deborah. -
Quality of service
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Casey Sent on 07/07/20084.7 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
very flexible and willing to work with ANY budget.very flexible and willing to work with ANY budget. -
Quality of service
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User998395 Sent on 10/31/20124.6 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 5.0 out of 5 rating
Swan Floral was awesome!!! I have already recommended them to some our friends. I was shocked at how large and full the bouquets were. The boutenieres were also very cool and wrapped in wire which made them look very modern. For the size of our wedding party and church decorations, this florist was very affordable.Swan Floral was awesome!!! I have already recommended them to some our friends. I was shocked at how large and full the bouquets were. The boutenieres were also very cool and wrapped in wire which made them look very modern. For the size of our wedding party and church decorations, this florist was very affordable. -
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Danielle Sent on 10/22/20174.5 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 3.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
I went to swan floral for a consultantion not knowing what I wanted and while waiting for my florist I saw a picture of bouquets of a precious wedding and I knew that’s what I wanted. The flowers I received were PERFECT! It’s everything I had asked for and more! They were delivered on time and the quality was perfect! I highly recommend swan floral! Absolute perfection!I went to swan floral for a consultantion not knowing what I wanted and while waiting for my florist I saw a picture of bouquets of a precious wedding and I knew that’s what I wanted. The flowers I received were PERFECT! It’s everything I had asked for and more! They were delivered on time and the quality was perfect! I highly recommend swan floral! Absolute perfection!-
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+2 photos
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Quality of service
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Kellie Sent on 11/23/20104 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 3.0 out of 5 rating
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Flexibility 2.5 out of 5 rating
I booked Swan Florist seeing their work in a work friend's wedding photos. They were a little difficult about setting up a time when I could meet, but once we got that figured out I was very pleased. We had all roses and, two weeks after the wedding, they are just starting to droop. I was thrilled with the service and quality of the items - everything was beautiful and exactly how I ordered it. Also, the price was very good for the roses. They worked with our venue and had everything in order before we showed up for photos. My only complaint is that my husband boutonniere broke while we were taking photos! The flower literally fell off! However, with a few extra pins, it survived the night and looks great in all the photos. I would definitely recommend Swan Floral!I booked Swan Florist seeing their work in a work friend's wedding photos. They were a little difficult about setting up a time when I could meet, but once we got that figured out I was very pleased. We had all roses and, two weeks after the wedding, they are just starting to droop. I was thrilled with the service and quality of the items - everything was beautiful and exactly how I ordered it. Also, the price was very good for the roses. They worked with our venue and had everything in order before we showed up for photos. My only complaint is that my husband boutonniere broke while we were taking photos! The flower literally fell off! However, with a few extra pins, it survived the night and looks great in all the photos. I would definitely recommend Swan Floral! -
Quality of service
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Laura Sent on 07/03/20084 out of 5 rating
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Quality of service 4.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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Professionalism 4.0 out of 5 rating
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Value 4.0 out of 5 rating
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Flexibility 4.0 out of 5 rating
Beautiful flowers-- very fast and easy to work with.Beautiful flowers-- very fast and easy to work with. -
Quality of service
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Kelli Sent on 02/23/20073.9 out of 5 rating
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Quality of service 3.5 out of 5 rating
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Average response time 3.0 out of 5 rating
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Professionalism 3.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
This is an example of you get what you pay for I think? I was not to happy thrilled with muy overall service, my bouquet was slighlty wilted (I had fresh roses and babys breath) and my bridemaids bouquets were about the same. How ever all my flowers were extremely cheap, so I hate to complain to much. All the center pieces were in good shape but were not the exact flowers that I had ordered for them? The manger told me that they had ran out of a few of the items I had ordered like it was no big deal and I felt that she didn't really care about my concerns. If I had to do it all over again I would go with another company for sure.This is an example of you get what you pay for I think? I was not to happy thrilled with muy overall service, my bouquet was slighlty wilted (I had fresh roses and babys breath) and my bridemaids bouquets were about the same. How ever all my flowers were extremely cheap, so I hate to complain to much. All the center pieces were in good shape but were not the exact flowers that I had ordered for them? The manger told me that they had ran out of a few of the items I had ordered like it was no big deal and I felt that she didn't really care about my concerns. If I had to do it all over again I would go with another company for sure. -
Quality of service
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Tiffany Sent on 10/12/20100.2 out of 5 rating
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Quality of service 0.0 out of 5 rating
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Average response time 1.0 out of 5 rating
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Professionalism 0.0 out of 5 rating
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Value 0.0 out of 5 rating
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Flexibility 0.0 out of 5 rating
I do not recommend Swan Floral. They were recommended to me by a very good friend, and I'm sad to say that I did not receive the service I was expecting. Before booking with Swan Floral, I had visited other florists. Some quoted me higher than Swan, and some quoted me lower. I thought that Swan would be a pretty good choice since their price was in the middle. When deciding on the flowers for the wedding, I wanted orange lilies and pink roses. However, I was nervous about the lilies because of the pollen that can come off of them if their stamens are not cut correctly. I was assured that they were "professionals" and make sure that the flowers are taken care of to the "highest quality." (Read on to find out what happened the day of the wedding). The day I booked with them, my wedding was about 11 months away. During that 11 months I had some things that I wanted to add to the order. You would think that since I wanted to add more items to the order the company would be pleased (that meant more money for them right?). However, it took them weeks to contact me back!
The day of the wedding my flowers were delivered and were gorgeous. However, by the time the ceremony started, the flowers were droopy and brown. Apparently in my bouquet with the orange lilies, they put "buds" that opened up and got orange pollen all over my white wedding dress. No bride wants her white wedding dress ruined!
The Monday after the wedding, my mother in law called Swan to try and get a refund. They said that they cannot help that the buds opened up! They said we should have been paying attention to the buds opening up and not gotten it on my dress. When we said that there shouldn't have been buds in the bouquet in the first place, they said they cannot control when and how the flowers open up. When my mother-in-law asked to speak to the owner, the person said, "He's not here." So my mother in law asked to speak to a manager. The man said, "I am the manager." My mother in law said, "Well, when will the owner be in?" The guy wasted some more time and finally said, "I am the owner." My mother in law said, "Well why did you try to tell me the owner wasn't there?" Then, he only wanted to pay for the bouquet. What about my dress? What about my pictures? What about my video? ALL RUINED!!! Long story short, they were unprofessional, unresponsive, and not even worth a second of your time.I do not recommend Swan Floral. They were recommended to me by a very good friend, and I'm sad to say that I did not receive the service I was expecting. Before booking with Swan Floral, I had visited other florists. Some quoted me higher than Swan, and some quoted me lower. I thought that Swan would be a pretty good choice since their price was in the middle. When deciding on the flowers for the wedding, I wanted orange lilies and pink roses. However, I was nervous about the lilies because of the pollen that can come off of them if their stamens are not cut correctly. I was assured that they were "professionals" and make sure that the flowers are taken care of to the "highest quality." (Read on to find out what happened the day of the wedding). The day I booked with them, my wedding was about 11 months away. During that 11 months I had some things that I wanted to add to the order. You would think that since I wanted to add more items to the order the company would be pleased (that meant more money for them right?). However, it took them weeks to contact me back!
The day of the wedding my flowers were delivered and were gorgeous. However, by the time the ceremony started, the flowers were droopy and brown. Apparently in my bouquet with the orange lilies, they put "buds" that opened up and got orange pollen all over my white wedding dress. No bride wants her white wedding dress ruined!
The Monday after the wedding, my mother in law called Swan to try and get a refund. They said that they cannot help that the buds opened up! They said we should have been paying attention to the buds opening up and not gotten it on my dress. When we said that there shouldn't have been buds in the bouquet in the first place, they said they cannot control when and how the flowers open up. When my mother-in-law asked to speak to the owner, the person said, "He's not here." So my mother in law asked to speak to a manager. The man said, "I am the manager." My mother in law said, "Well, when will the owner be in?" The guy wasted some more time and finally said, "I am the owner." My mother in law said, "Well why did you try to tell me the owner wasn't there?" Then, he only wanted to pay for the bouquet. What about my dress? What about my pictures? What about my video? ALL RUINED!!! Long story short, they were unprofessional, unresponsive, and not even worth a second of your time. -
Quality of service
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