Swan Club On The Harbor Reviews

Reviews
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Quality of service 4.8 out of 5 rating
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Average response time 4.7 out of 5 rating
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Professionalism 4.8 out of 5 rating
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Value 4.7 out of 5 rating
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Flexibility 4.7 out of 5 rating
Awards













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Lia Sent on 01/27/20255 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
October 12, 2024 wedding
The Swan Club was such a beautiful venue for our wedding on 10/12/24! Everything came together perfectly, and we couldn’t have asked for a better experience. Huge thanks to Pat and Dianna for going above and beyond to make sure the night ran smoothly. They were so organized and made everything feel effortless, which let us really enjoy the day without stress. Our guests loved the food and the gorgeous setting, and we’ve been hearing nothing but great feedback. We’re so happy we chose the Swan Club and would definitely recommend it to anyone planning their big day!The Swan Club was such a beautiful venue for our wedding on 10/12/24! Everything came together perfectly, and we couldn’t have asked for a better experience. Huge thanks to Pat and Dianna for going above and beyond to make sure the night ran smoothly. They were so organized and made everything feel effortless, which let us really enjoy the day without stress. Our guests loved the food and the gorgeous setting, and we’ve been hearing nothing but great feedback. We’re so happy we chose the Swan Club and would definitely recommend it to anyone planning their big day! -
Quality of service
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Ranjeet Sent on 01/17/20255 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
great service.
the venue was so clean and nice, and the service was amazing. The food served was so fresh. anything we asked present with a smile. great experiencethe venue was so clean and nice, and the service was amazing. The food served was so fresh. anything we asked present with a smile. great experience -
Quality of service
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Yuhan Sent on 05/16/20244.2 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 3 out of 5 rating
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Flexibility 4 out of 5 rating
Swan Club on the Harbor
Had a great time at Swan Club for our wedding. Pat our Maitre D was very helpful leading up to the day of the wedding and the day of the wedding. We got so many compliments on the food and venue from our guests! Diana our bridal attendant was awesome as well. She made sure people were where they were supposed to be and made sure my fiancé and I had everything we needed during reception. Jenny the captain also did great keeping food ready, our guests raved about the food!! These three made a great team and made our day extra special!!Had a great time at Swan Club for our wedding. Pat our Maitre D was very helpful leading up to the day of the wedding and the day of the wedding. We got so many compliments on the food and venue from our guests! Diana our bridal attendant was awesome as well. She made sure people were where they were supposed to be and made sure my fiancé and I had everything we needed during reception. Jenny the captain also did great keeping food ready, our guests raved about the food!! These three made a great team and made our day extra special!!-
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+5 photos
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Quality of service
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Chelsey Sent on 11/17/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Amazing amazing amazing!
If you are looking for a wedding venue, RUN, don't walk to The Swan Club. Our Dream wedding took place this past weekend on 11.11.2023 and it was simply everything that we were dreaming about. Pat, our maitre'd, was magnificent. He was available 24/7, answered every single question I had and made sure I was cool, calm, and collected on the wedding day. Diana our Bridal Attendant was AWESOME, and available whenever I needed her. She made sure that everyone was organized and that my husband and myself were taken care of the entire time. The team that the The Swan Club has is amazing and we are still getting compliments from our guests on how awesome everything was. Thank you again Swan Club for the lifetime of memories!If you are looking for a wedding venue, RUN, don't walk to The Swan Club. Our Dream wedding took place this past weekend on 11.11.2023 and it was simply everything that we were dreaming about. Pat, our maitre'd, was magnificent. He was available 24/7, answered every single question I had and made sure I was cool, calm, and collected on the wedding day. Diana our Bridal Attendant was AWESOME, and available whenever I needed her. She made sure that everyone was organized and that my husband and myself were taken care of the entire time. The team that the The Swan Club has is amazing and we are still getting compliments from our guests on how awesome everything was. Thank you again Swan Club for the lifetime of memories! -
Quality of service
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Gabrielle Sent on 11/10/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Best venue for dream wedding
My husband and I are both South Asian, and in our culture, religious ceremonies and reception events are often on different days. We had decided that we wanted to have both on the same day, but we wanted a place that could offer a different ambiance for each part. We booked appointments at two halls, Swan Club being the second. From the minute we left that appointment, we knew that we didn’t need to look anywhere else. We were going to get married there.
Swan Club is the perfect venue for the wedding of your dreams. The grounds are up-kept well, and they are always updating the property, which exudes modern elegance. We’re jealous when we see the new improvements they’ve made in just the year since we got married.
We had our ceremony in the boathouse. We had expected about only 70% of our guest list to be on time for the ceremony, but they surprised us and all showed up on time. One thing to note here is that it can be a little hard for guests at the back to see what’s happening depending on your guest count if you fill the entire space.
The garden is absolutely stunning. We had the most perfect sunset, and having an outdoor cocktail hour (if weather permits) is well worth the price. It’s an experience unlike any other, and our guests were posting pictures from the garden for weeks. It’s also the perfect place to take your wedding pictures. You don’t have to travel offsite for beautiful shots that will be treasured forever.
Pat was our maitre’d, and he was amazing. He was the one person I spoke to throughout the wedding planning process who was calming, offered the most helpful guidance, and assured me that we’d make it all work. He’s willing to work with you to make your dreams for your special day come true and provides wonderful customer service. He’s a true pro.
Now, on to the food. We still have guests raving about the food from our wedding. I remember reading reviews that said similar things about the food, and it was hard to believe. Is wedding food ever that good? At Swan Club, it is. Believe us when we tell you. You can’t go wrong with your menu if you have your event here. Not only does it taste great, but unlike the standard for most venues, your guests to pick from a list of 7-8 entrees, instead of 3.
Swan Club also offers passed desserts, in addition to the wedding cake, and it was such a fun experience. Some guests do miss it if they are on the dance floor, but those that are paying attention have a really fun dessert experience with a variety of desserts, more so than the traditional plated experience.
The only thing we’re sad about is that we didn’t get to enjoy the food and dessert because, of course, we were the bride and groom and busy getting married. We can’t wait to get invited to Swan Club as guests, so we can get the true experience from the other side! Can’t rave enough, having our wedding here was the best choice we made for our wedding — other than choosing each other.My husband and I are both South Asian, and in our culture, religious ceremonies and reception events are often on different days. We had decided that we wanted to have both on the same day, but we wanted a place that could offer a different ambiance for each part. We booked appointments at two halls, Swan Club being the second. From the minute we left that appointment, we knew that we didn’t need to look anywhere else. We were going to get married there.
Swan Club is the perfect venue for the wedding of your dreams. The grounds are up-kept well, and they are always updating the property, which exudes modern elegance. We’re jealous when we see the new improvements they’ve made in just the year since we got married.
We had our ceremony in the boathouse. We had expected about only 70% of our guest list to be on time for the ceremony, but they surprised us and all showed up on time. One thing to note here is that it can be a little hard for guests at the back to see what’s happening depending on your guest count if you fill the entire space.
The garden is absolutely stunning. We had the most perfect sunset, and having an outdoor cocktail hour (if weather permits) is well worth the price. It’s an experience unlike any other, and our guests were posting pictures from the garden for weeks. It’s also the perfect place to take your wedding pictures. You don’t have to travel offsite for beautiful shots that will be treasured forever.
Pat was our maitre’d, and he was amazing. He was the one person I spoke to throughout the wedding planning process who was calming, offered the most helpful guidance, and assured me that we’d make it all work. He’s willing to work with you to make your dreams for your special day come true and provides wonderful customer service. He’s a true pro.
Now, on to the food. We still have guests raving about the food from our wedding. I remember reading reviews that said similar things about the food, and it was hard to believe. Is wedding food ever that good? At Swan Club, it is. Believe us when we tell you. You can’t go wrong with your menu if you have your event here. Not only does it taste great, but unlike the standard for most venues, your guests to pick from a list of 7-8 entrees, instead of 3.
Swan Club also offers passed desserts, in addition to the wedding cake, and it was such a fun experience. Some guests do miss it if they are on the dance floor, but those that are paying attention have a really fun dessert experience with a variety of desserts, more so than the traditional plated experience.
The only thing we’re sad about is that we didn’t get to enjoy the food and dessert because, of course, we were the bride and groom and busy getting married. We can’t wait to get invited to Swan Club as guests, so we can get the true experience from the other side! Can’t rave enough, having our wedding here was the best choice we made for our wedding — other than choosing each other. -
Quality of service
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Lisa Sent on 06/26/20235 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Gorgeous modern venue, amazing service
My husband and I got married at the Swan Club on a Sunday late April. It was a gorgeous venue inside out -- modern, elegant and minimalistic with delicious and plentiful food. We’re beyond grateful for the kindness and professionalism of the staff, namely Pat (maitre d) and Diane (bridal attendant).
The Swan Club was the first venue we saw and we fell in love with the gardens, the grand Camelot ballroom, and the greenhouse cocktail area. It also has covered outdoor spaces which came out beautifully in photos (we had an all day torrential downpour situation).
Quite a few guests have said it's the "best cocktail hour food they'e had". Entree and dessert variety were also great.
Pat. the maitre d, was incredibly responsive and made sure all our questions and concerns were met. We never felt minimized or ignored. We had a Chinese tea ceremony which required special space considerations. Pat overheard me talking to my fiance and proactively offered solutions and ideas that made the ceremony extra special for our families.
Diane, the bridal attendant, was phenomenally talented. What can she NOT do?! She coordinated with all our vendors, bridal party, AND family members. She floofed my dress, fixed my hair, and made sure we always had food and drinks in hand.
The beginning of the wedding day was stressful but once we got to the venue, we were able to relax and enjoy our special day knowing that we were in the capable hands of the Swan Club team.My husband and I got married at the Swan Club on a Sunday late April. It was a gorgeous venue inside out -- modern, elegant and minimalistic with delicious and plentiful food. We’re beyond grateful for the kindness and professionalism of the staff, namely Pat (maitre d) and Diane (bridal attendant).
The Swan Club was the first venue we saw and we fell in love with the gardens, the grand Camelot ballroom, and the greenhouse cocktail area. It also has covered outdoor spaces which came out beautifully in photos (we had an all day torrential downpour situation).
Quite a few guests have said it's the "best cocktail hour food they'e had". Entree and dessert variety were also great.
Pat. the maitre d, was incredibly responsive and made sure all our questions and concerns were met. We never felt minimized or ignored. We had a Chinese tea ceremony which required special space considerations. Pat overheard me talking to my fiance and proactively offered solutions and ideas that made the ceremony extra special for our families.
Diane, the bridal attendant, was phenomenally talented. What can she NOT do?! She coordinated with all our vendors, bridal party, AND family members. She floofed my dress, fixed my hair, and made sure we always had food and drinks in hand.
The beginning of the wedding day was stressful but once we got to the venue, we were able to relax and enjoy our special day knowing that we were in the capable hands of the Swan Club team.-
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+6 photos
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Quality of service
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Noelle Sent on 09/27/20225 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful Wedding!
The Swan Club is beautiful. The inside and outside have been completely renovated and there are semi-new owners (Lou). The gardens and ground are gorgeous. You really don’t need to do a first look anywhere else because the grounds are beautiful enough at Swan Club. Looking back, I probably would’ve just done my first look there. Plenty of areas for ceremony- we used the pavilion (indoors). It’s gorgeous. Outdoor areas as well. YES- there are multiple weddings at once. NO- it doesn’t matter. I only saw the other bride and bridal party once - while lining up for our ceremony. Didn’t see them at all after. The food was great. Everyone raved about cocktail hour. We did the Caribbean Station, Pasta Station, and Hibachi Station. The Caribbean Station was amazing and so was the Hibachi. We included pasta because we did the duet appetizer and skipped the pasta course. They also include a fruit and cheese station with cold stations and another Italian station. You choose the other three. It was a lot of food. No complaints. We chose the burrata duet as our appetizer (people raved about that) and everyone enjoyed their dinner. My photographer said the food was the best she’s ever had at a wedding and she asked to pay to take more food home! Guests also said the passed desserts were great (cookies and milk shots, mini churros with chocolate, etc).
Pat was our maitre de. He was great from the very start. He is very detail oriented and he listens. I dropped off BOXES of decor all with very specific directions. He thoroughly went over all the details with me including how we wanted everything set up, and the menu. He decorated our cake beautifully as the cake and flowers were both delivered and neither vendor would decorate the cake unless I physically went to go pick up the flowers and drop them off to the bakery the day prior. Pat took care of it. Pat also took care of moving the floral pieces from the ceremony arch to the sweetheart table (a job the florist should have done). He decorated everything beautifully. My fiancé requested banana foster (just for us because we love it). Typically, it’s a station at Venetian hour and would have been $5 per head for that station alone. Pat accommodated and made it special for me and my fiancé at no extra charge. My only complaint is that the groomsmen were in the incorrect order at the front of the ceremony . The best man was next to my fiancé, but the other groomsmen who walked down first should have been told to stand furthest from the center. My brother and my fiancés brother ended up being on the end, and they should’ve been next to the best man because they were the last two to walk down. Overall, Pat was wonderful and we highly recommend the venue.
Diana, our bridal attendant, was also great. She was very calm. There was dirt all over the bottom of my dress from our first look. She cleaned it off. She brought us plenty of food during cocktail hour and there was always a drink at our table. She sort of disappeared about 1 hour into reception, but I didn’t really need her so it was fine. Overall, we had a great experience at Swan Club and I highly recommend it to any bride.
The Swan Club is beautiful. The inside and outside have been completely renovated and there are semi-new owners (Lou). The gardens and ground are gorgeous. You really don’t need to do a first look anywhere else because the grounds are beautiful enough at Swan Club. Looking back, I probably would’ve just done my first look there. Plenty of areas for ceremony- we used the pavilion (indoors). It’s gorgeous. Outdoor areas as well. YES- there are multiple weddings at once. NO- it doesn’t matter. I only saw the other bride and bridal party once - while lining up for our ceremony. Didn’t see them at all after. The food was great. Everyone raved about cocktail hour. We did the Caribbean Station, Pasta Station, and Hibachi Station. The Caribbean Station was amazing and so was the Hibachi. We included pasta because we did the duet appetizer and skipped the pasta course. They also include a fruit and cheese station with cold stations and another Italian station. You choose the other three. It was a lot of food. No complaints. We chose the burrata duet as our appetizer (people raved about that) and everyone enjoyed their dinner. My photographer said the food was the best she’s ever had at a wedding and she asked to pay to take more food home! Guests also said the passed desserts were great (cookies and milk shots, mini churros with chocolate, etc).
Pat was our maitre de. He was great from the very start. He is very detail oriented and he listens. I dropped off BOXES of decor all with very specific directions. He thoroughly went over all the details with me including how we wanted everything set up, and the menu. He decorated our cake beautifully as the cake and flowers were both delivered and neither vendor would decorate the cake unless I physically went to go pick up the flowers and drop them off to the bakery the day prior. Pat took care of it. Pat also took care of moving the floral pieces from the ceremony arch to the sweetheart table (a job the florist should have done). He decorated everything beautifully. My fiancé requested banana foster (just for us because we love it). Typically, it’s a station at Venetian hour and would have been $5 per head for that station alone. Pat accommodated and made it special for me and my fiancé at no extra charge. My only complaint is that the groomsmen were in the incorrect order at the front of the ceremony . The best man was next to my fiancé, but the other groomsmen who walked down first should have been told to stand furthest from the center. My brother and my fiancés brother ended up being on the end, and they should’ve been next to the best man because they were the last two to walk down. Overall, Pat was wonderful and we highly recommend the venue.
Diana, our bridal attendant, was also great. She was very calm. There was dirt all over the bottom of my dress from our first look. She cleaned it off. She brought us plenty of food during cocktail hour and there was always a drink at our table. She sort of disappeared about 1 hour into reception, but I didn’t really need her so it was fine. Overall, we had a great experience at Swan Club and I highly recommend it to any bride.
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Quality of service
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Juliana Sent on 12/11/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
AMAZING ! Dream wedding!!!
Had my wedding here last month phenomenal time they coordinated everything so well they did so well with what I needed and I was bridezilla. They definitely made my dream wedding come true I recommend Sadie to show you the venue she’s very professional and helped me envision my dream day!!!Had my wedding here last month phenomenal time they coordinated everything so well they did so well with what I needed and I was bridezilla. They definitely made my dream wedding come true I recommend Sadie to show you the venue she’s very professional and helped me envision my dream day!!!-
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+3 photos
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Quality of service
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Jessica Sent on 08/10/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Dream Wedding!
There are not enough words to describe how the Swan Club, Pat and Viviana made our dreams come true! Planning a wedding is hard enough, add a pandemic on top of that, beyond stressful! But Pat, through my numerous emails, calls, voicemails, etc. never lost his patience with us (hahaha). Whether it be 12 in the afternoon or 12 in the morning, Pat would always answer my emails. All his recommendations, advice and just plain talking us off a ledge, we could not have done this without him. On the day of he made sure everything was as it was suppose to be and always checked up on me and my now husband to make sure everything was good. The treatment we received had far exceeded our expectations! We love you Pat!
Viviana, my bridal assistant, was such a sweetheart, and also checked up on me my husband throughout the the night, made sure we always had a drink, helped me with my shoes and my bustle and made sure we ate and had food to take home as well. As I said in the beginning of this post, there is simply not enough words. I would highly recommend this Venue to anyone and ask for Pat!!There are not enough words to describe how the Swan Club, Pat and Viviana made our dreams come true! Planning a wedding is hard enough, add a pandemic on top of that, beyond stressful! But Pat, through my numerous emails, calls, voicemails, etc. never lost his patience with us (hahaha). Whether it be 12 in the afternoon or 12 in the morning, Pat would always answer my emails. All his recommendations, advice and just plain talking us off a ledge, we could not have done this without him. On the day of he made sure everything was as it was suppose to be and always checked up on me and my now husband to make sure everything was good. The treatment we received had far exceeded our expectations! We love you Pat!
Viviana, my bridal assistant, was such a sweetheart, and also checked up on me my husband throughout the the night, made sure we always had a drink, helped me with my shoes and my bustle and made sure we ate and had food to take home as well. As I said in the beginning of this post, there is simply not enough words. I would highly recommend this Venue to anyone and ask for Pat!!-
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+2 photos
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Quality of service
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Lisa Sent on 08/06/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Exceptional !
My wedding turned out beautiful. Everyone raved about the quality and amount of food. The reception room was immaculate. Staff was friendly and accommodating. I highly recommend this venue.My wedding turned out beautiful. Everyone raved about the quality and amount of food. The reception room was immaculate. Staff was friendly and accommodating. I highly recommend this venue. -
Quality of service
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Caitlin Sent on 07/20/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Wedding of our dreams
I don’t even know where to begin. Swan Club was absolutely amazing for our July 10 wedding. Pat went above and beyond to make sure our day was perfect and, we have to say, it truly was. The food is absolutely delicious, the staff is very friendly, and the place itself is just pristine. The grounds are stunning and I just know that our pictures are going to be beautiful. They take such good care of the garden. My bridal attendant, Zulema, was very attentive and hard working…even while 8 months pregnant! She made sure all of our needs were met with a huge smile on her face. Communication was no issue during the planning process and everything went so smoothly. We will definitely be using Swan Club again in the future. Thank you to everyone there that made our day so special!I don’t even know where to begin. Swan Club was absolutely amazing for our July 10 wedding. Pat went above and beyond to make sure our day was perfect and, we have to say, it truly was. The food is absolutely delicious, the staff is very friendly, and the place itself is just pristine. The grounds are stunning and I just know that our pictures are going to be beautiful. They take such good care of the garden. My bridal attendant, Zulema, was very attentive and hard working…even while 8 months pregnant! She made sure all of our needs were met with a huge smile on her face. Communication was no issue during the planning process and everything went so smoothly. We will definitely be using Swan Club again in the future. Thank you to everyone there that made our day so special! -
Quality of service
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Jessica Sent on 07/16/20213 out of 5 rating
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Quality of service 4 out of 5 rating
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Average response time 3 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 2 out of 5 rating
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Flexibility 2 out of 5 rating
The day was good but not worth the stress to get there
I have VERY mixed feeling about the Swan Club after we had our wedding here. At the end of the day, we had a great day and the food was amazing BUT it was with a lot of unnecessary stress and headaches!
Our wedding was supposed to be towards the end of June in 2020, when the garden was supposed to be the most bloomed and beautiful. We solely booked Swan Club to have beautiful garden photos. Of course, because of COVID we had to postpone. To keep our original date, they wanted to give us a ridiculous up charge. If we had our wedding in early April (with the garden bare) the price would be the same, so we opted for this option and had our wedding on 4/9/21. That was when the "re-opening" of New York was very unclear. I kept being told "we'll work with you don't worry about it." As the date approached, they still wouldn't give us any information on what we would do in terms of a final count (and other details).
After all the "we'll work with you" they didn't want to work with us. We had a meeting with the owner and it was clear he really only cared about money and not about working with the customers. He acted like he was doing us all these favors. But we were taking the venue at the end of winter for a price that supposed to be at the end of June, when the garden would be at it's best. To me, we were doing him the favor.
Don't believe the company line "the garden looks beautiful in every season." Let's be real is of course doesn't. All of our photos are just in front of unbloomed and empty foliage (with the exception of 1 half naked tree). We weren't trying to get one over on the venue or asking for anything outrageous but you could tell THEY were trying to take advantage of the situation.
Sandra is the Swan Club's saving grace. She was able to turn everything around for us. She was kind, honest, and listened to our concerns. She made us feel special and important. She took care of everything and made us feel like we were in good hands. We were able to negotiate a final head count that was fair for both the venue and us (both of us took a hit). She was able to make our day great.
Emily, my bridal attendant, was also sooo sweet and amazing. She was always right in eye sight willing to help in any way possible. She anticipated our needs and was so HELPFUL the day of the wedding.
The renovations they did are great. Inside, the place looks stunning. The bridal suites are beautiful! All of our guests RAVED about the food and the new menu is awesome. And the deserts were tasty too!
In the end, I wouldn't recommend the Swan Club. The owner really only cares about the money at the end of the day. Even though the night turned out fine, the stress to get there was not worth it.I have VERY mixed feeling about the Swan Club after we had our wedding here. At the end of the day, we had a great day and the food was amazing BUT it was with a lot of unnecessary stress and headaches!
Our wedding was supposed to be towards the end of June in 2020, when the garden was supposed to be the most bloomed and beautiful. We solely booked Swan Club to have beautiful garden photos. Of course, because of COVID we had to postpone. To keep our original date, they wanted to give us a ridiculous up charge. If we had our wedding in early April (with the garden bare) the price would be the same, so we opted for this option and had our wedding on 4/9/21. That was when the "re-opening" of New York was very unclear. I kept being told "we'll work with you don't worry about it." As the date approached, they still wouldn't give us any information on what we would do in terms of a final count (and other details).
After all the "we'll work with you" they didn't want to work with us. We had a meeting with the owner and it was clear he really only cared about money and not about working with the customers. He acted like he was doing us all these favors. But we were taking the venue at the end of winter for a price that supposed to be at the end of June, when the garden would be at it's best. To me, we were doing him the favor.
Don't believe the company line "the garden looks beautiful in every season." Let's be real is of course doesn't. All of our photos are just in front of unbloomed and empty foliage (with the exception of 1 half naked tree). We weren't trying to get one over on the venue or asking for anything outrageous but you could tell THEY were trying to take advantage of the situation.
Sandra is the Swan Club's saving grace. She was able to turn everything around for us. She was kind, honest, and listened to our concerns. She made us feel special and important. She took care of everything and made us feel like we were in good hands. We were able to negotiate a final head count that was fair for both the venue and us (both of us took a hit). She was able to make our day great.
Emily, my bridal attendant, was also sooo sweet and amazing. She was always right in eye sight willing to help in any way possible. She anticipated our needs and was so HELPFUL the day of the wedding.
The renovations they did are great. Inside, the place looks stunning. The bridal suites are beautiful! All of our guests RAVED about the food and the new menu is awesome. And the deserts were tasty too!
In the end, I wouldn't recommend the Swan Club. The owner really only cares about the money at the end of the day. Even though the night turned out fine, the stress to get there was not worth it. -
Quality of service
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Julia Sent on 06/24/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Beautiful Venue and Great Staff
From the Swan Club's staff to the venue to the beautiful grounds- we couldn't have had a more perfect wedding day! Pat and his amazing team did an incredible job to make our wedding day so special! Everyone commented how beautiful and elegant the venue looked- they said it was one of the fanciest weddings they have ever gone to! Thank you again for everything we have a day to remember now and it was definitely worth waiting for! If I could do it all again I would definitely pick the Swan Club.
From the Swan Club's staff to the venue to the beautiful grounds- we couldn't have had a more perfect wedding day! Pat and his amazing team did an incredible job to make our wedding day so special! Everyone commented how beautiful and elegant the venue looked- they said it was one of the fanciest weddings they have ever gone to! Thank you again for everything we have a day to remember now and it was definitely worth waiting for! If I could do it all again I would definitely pick the Swan Club.
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Quality of service
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Noor Sent on 06/07/20215 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Great Experience
Swan Club's flexibility through the pandemic was super helpful.Swan Club's flexibility through the pandemic was super helpful. -
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Katerina Sent on 12/30/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Dedicated and Caring
I hired the Swan Club pre-covid and had my wedding there with covid restrictions. I worked with Pat Fabiano throughout the entire process, and I can not express how thankful I am for his patience and flexibility throughout the entire transition. During that crazy time I was able to call Pat once a week and we would collaborate with ideas of how to make the wedding be as safe and as normal as possible. He would always end every conversation with "we will figure it out, and it will be a beautiful day". He kept that promise! We overcame a million obstacles as new laws and regulations were being made for gatherings. I had a beautiful wedding on my original date. It was different than I originally expected but that is never what I think about and is not what matters at the end of the day. The Swan Club itself is a stunning venue that will be remembered forever in our pictures and videos. Our bridal attendant the day of the wedding that was assigned to me was a life saver! Never thought I needed one, but I can not imagine the day without her! You can tell that the venue has been around for a long time and are skilled at their process. I would highly recommend for any couple, with or without Covid.I hired the Swan Club pre-covid and had my wedding there with covid restrictions. I worked with Pat Fabiano throughout the entire process, and I can not express how thankful I am for his patience and flexibility throughout the entire transition. During that crazy time I was able to call Pat once a week and we would collaborate with ideas of how to make the wedding be as safe and as normal as possible. He would always end every conversation with "we will figure it out, and it will be a beautiful day". He kept that promise! We overcame a million obstacles as new laws and regulations were being made for gatherings. I had a beautiful wedding on my original date. It was different than I originally expected but that is never what I think about and is not what matters at the end of the day. The Swan Club itself is a stunning venue that will be remembered forever in our pictures and videos. Our bridal attendant the day of the wedding that was assigned to me was a life saver! Never thought I needed one, but I can not imagine the day without her! You can tell that the venue has been around for a long time and are skilled at their process. I would highly recommend for any couple, with or without Covid. -
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Erin Sent on 11/27/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Absolutely fantastic!
If I could give this venue 1,000 stars I would! From the moment we walked in the door we knew this is where we wanted to have our wedding. The food was absolutely fantastic (my husband is a picky chef so to exceed his expectations says a lot!) and my guests are still raving about the food! The wait staff was top notch, the bridal attendant was right there for me the entire time. The owner Lou was extremely accommodating with all of my needs. And last but not least, The Maitre D Pat is hands down the BEST to work with. He treated us like family and we will forever be grateful to him for making this the best day of our entire lives. Planning a wedding through a pandemic is so difficult, and to have him there whenever I needed him during planning to switch things up he did anything and everything he could to make us happy. I can’t recommend this venue enough!If I could give this venue 1,000 stars I would! From the moment we walked in the door we knew this is where we wanted to have our wedding. The food was absolutely fantastic (my husband is a picky chef so to exceed his expectations says a lot!) and my guests are still raving about the food! The wait staff was top notch, the bridal attendant was right there for me the entire time. The owner Lou was extremely accommodating with all of my needs. And last but not least, The Maitre D Pat is hands down the BEST to work with. He treated us like family and we will forever be grateful to him for making this the best day of our entire lives. Planning a wedding through a pandemic is so difficult, and to have him there whenever I needed him during planning to switch things up he did anything and everything he could to make us happy. I can’t recommend this venue enough! -
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Tadir Sent on 08/25/20201 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 1 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 1 out of 5 rating
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Flexibility 1 out of 5 rating
Unforgettable nightmare
I had a very unfortunate experience with the Swan Club. They took our deposit and when our wedding could not happen because of covid they refused to return it !!! Be careful from this venue. We were sent around to multiple people and got 0 conclusive responses for months. They dragged us along for months, assuring us they would get back to us, but they never did until our lawyer sent a letter. extremely unprofessional, irresponsible and completely elusive. They provided 0 services, yet are holding onto over $10,000 of our money. When we asked for our refund, the accountant (Dennis) stated “we have salaries to pay” ON OUR EXPENSE FOR 0 SERVICE. Feel free to book this spot if your wedding agenda includes emotional and financial distress, as well as legal action.I had a very unfortunate experience with the Swan Club. They took our deposit and when our wedding could not happen because of covid they refused to return it !!! Be careful from this venue. We were sent around to multiple people and got 0 conclusive responses for months. They dragged us along for months, assuring us they would get back to us, but they never did until our lawyer sent a letter. extremely unprofessional, irresponsible and completely elusive. They provided 0 services, yet are holding onto over $10,000 of our money. When we asked for our refund, the accountant (Dennis) stated “we have salaries to pay” ON OUR EXPENSE FOR 0 SERVICE. Feel free to book this spot if your wedding agenda includes emotional and financial distress, as well as legal action. -
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Jason Sent on 03/10/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
Has everything we needed for a great day
After thoroughly researching plenty of wedding venues and with our wedding day coming and going (Nov 2019), I have to say you really can't find better. We didn't have an appointment when we stopped in but Patty (always helpful) was nice enough to take some time and show us around. The place has everything you can want in a venue. The natural outdoor garden right on the lake is a complete change from the over-landscaped backyards you usually see. The indoor ceremony space is built right over the garden and despite the garden being as picturesque as it is, we opted for indoor ceremony space because of how unique it is. Many venues have great outdoor venues but if the weather doesn't cooperate it's no secret the indoor space isn't comparable, with Swan Club you don't need to make that compromise. The food choices were beyond what we were offered elsewhere for the price and the upgrades are much more interesting and worth it (we went with the roast suckling pig). You really don't realize how much goes into making the day go smooth but Pat our Maitre'd has extensive experience and understands that more than anyone. You'd think you were hiring a day-of-wedding planner having him. Most unbelievable was we had wine bottle favors we were gonna just put on a table and Pat made a whole display WITH HIS OWN CRATES and decorations. Honestly if you're looking around Swan Club on the Harbor deserves a visit. We can't thank them enough.After thoroughly researching plenty of wedding venues and with our wedding day coming and going (Nov 2019), I have to say you really can't find better. We didn't have an appointment when we stopped in but Patty (always helpful) was nice enough to take some time and show us around. The place has everything you can want in a venue. The natural outdoor garden right on the lake is a complete change from the over-landscaped backyards you usually see. The indoor ceremony space is built right over the garden and despite the garden being as picturesque as it is, we opted for indoor ceremony space because of how unique it is. Many venues have great outdoor venues but if the weather doesn't cooperate it's no secret the indoor space isn't comparable, with Swan Club you don't need to make that compromise. The food choices were beyond what we were offered elsewhere for the price and the upgrades are much more interesting and worth it (we went with the roast suckling pig). You really don't realize how much goes into making the day go smooth but Pat our Maitre'd has extensive experience and understands that more than anyone. You'd think you were hiring a day-of-wedding planner having him. Most unbelievable was we had wine bottle favors we were gonna just put on a table and Pat made a whole display WITH HIS OWN CRATES and decorations. Honestly if you're looking around Swan Club on the Harbor deserves a visit. We can't thank them enough. -
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Lin S. Sent on 01/19/20201 out of 5 rating
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Quality of service 1 out of 5 rating
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Average response time 1 out of 5 rating
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Professionalism 1 out of 5 rating
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Value 1 out of 5 rating
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Flexibility 1 out of 5 rating
I felt misled by jordana and others
Met with Jordana. Found her indifferent and was not fully attentive to our needs. She explained in a robotic way and was NOT personal by far. She then after her carefree spiel was more interested in pushing vendors too like delsimer who was also RUDE and EXTREMELY EXPENSIVE, thousands of dollars of ridiculous charges , and then met with Hart DJ who was over HYPED and wanted us to spend thousands more too. It seems like BIG money is the only thing they are interested in
BUYER BEWARE!!! i wished I had met with other people.Met with Jordana. Found her indifferent and was not fully attentive to our needs. She explained in a robotic way and was NOT personal by far. She then after her carefree spiel was more interested in pushing vendors too like delsimer who was also RUDE and EXTREMELY EXPENSIVE, thousands of dollars of ridiculous charges , and then met with Hart DJ who was over HYPED and wanted us to spend thousands more too. It seems like BIG money is the only thing they are interested in
BUYER BEWARE!!! i wished I had met with other people. -
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Go77Ph Sent on 01/05/20205 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
swan club wonderful jackrose beautiful glenn studio perfect
Had our affair here and Swan Club was wonderful food service atmosphere all great.their recomeneded vendors were also perfect Jack Rose Flowers made swan Club Beautiful and they were so nice always accomodating always. Glenn Studios were also good too as they were reasonable and seemed to do a nice job with family photos tooHad our affair here and Swan Club was wonderful food service atmosphere all great.their recomeneded vendors were also perfect Jack Rose Flowers made swan Club Beautiful and they were so nice always accomodating always. Glenn Studios were also good too as they were reasonable and seemed to do a nice job with family photos too -
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Glenda Sent on 12/06/20194.6 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
Very professional. Very beautiful place.
We only asked about their pricing and viewed the whole establishment. It’s super beautiful!We only asked about their pricing and viewed the whole establishment. It’s super beautiful! -
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Meagan Sent on 10/23/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
A Beautiful and Magical Day
We had our wedding at the Swan Club about 2 weeks ago and it was absolutely amazing! We had checked 10 venues last year and were blown away, not only by the beauty of the grounds and ball room, but also by the kindness of everyone who worked there. And that kindness continued until the last minute of our wedding! Patti was very kind when she took us on our initial tour. And every time we have stopped by over the past year, they have all treated us like VIP. I am in school in Rhode Island and the Swan Club went above and beyond to help me with wedding planning and were very understanding. Pat was incredible and cared about all the details of the wedding...at times even more than I cared! haha. He was incredibly calm the day of the wedding and made sure everything ran smoothly. He is kind and has a great sense of humor and we really enjoyed working with him. It is great to have a wedding at a place where the staff are passionate and strive to make your wedding wonderful.
The Swan Club has been under new ownership over the last 1-2 years and the new owner definitely strives for elegance and excellence. Every time we went back, the venue looked more beautiful. The food is absolutely amazing and all our guests raved about it. They have one extraordinary chef (who is also very kind and very humble). Everyone enjoyed strolling the gardens and we all had such a great time. If you are planning to have your wedding in the New York area, I highly recommend the Swan Club. I grew up in Brooklyn and I couldn't believe I didn't see this venue sooner. Our guests describe our wedding as "beautiful and magical"...and it realyl was. Thank you, Swan Club, for everything!
To summarize:
-Elegant decor and gorgeous ballroom
-Lovely gardens your guests will love
-Delicious food and drinks
-And, what I think is most important, an Amazing group of people you will get to work with and who will make sure your day is fantastic.We had our wedding at the Swan Club about 2 weeks ago and it was absolutely amazing! We had checked 10 venues last year and were blown away, not only by the beauty of the grounds and ball room, but also by the kindness of everyone who worked there. And that kindness continued until the last minute of our wedding! Patti was very kind when she took us on our initial tour. And every time we have stopped by over the past year, they have all treated us like VIP. I am in school in Rhode Island and the Swan Club went above and beyond to help me with wedding planning and were very understanding. Pat was incredible and cared about all the details of the wedding...at times even more than I cared! haha. He was incredibly calm the day of the wedding and made sure everything ran smoothly. He is kind and has a great sense of humor and we really enjoyed working with him. It is great to have a wedding at a place where the staff are passionate and strive to make your wedding wonderful.
The Swan Club has been under new ownership over the last 1-2 years and the new owner definitely strives for elegance and excellence. Every time we went back, the venue looked more beautiful. The food is absolutely amazing and all our guests raved about it. They have one extraordinary chef (who is also very kind and very humble). Everyone enjoyed strolling the gardens and we all had such a great time. If you are planning to have your wedding in the New York area, I highly recommend the Swan Club. I grew up in Brooklyn and I couldn't believe I didn't see this venue sooner. Our guests describe our wedding as "beautiful and magical"...and it realyl was. Thank you, Swan Club, for everything!
To summarize:
-Elegant decor and gorgeous ballroom
-Lovely gardens your guests will love
-Delicious food and drinks
-And, what I think is most important, an Amazing group of people you will get to work with and who will make sure your day is fantastic. -
Quality of service
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Tammy Sent on 10/09/20192.8 out of 5 rating
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Quality of service 3 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 3 out of 5 rating
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Value 3 out of 5 rating
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Flexibility 1 out of 5 rating
Unhappy with the day and the misleading information
Very disappointed in the Swan Club. Yes, they are very nice, but also very dishonest. I wish I had my wedding somewhere else.
There are multiple weddings per day. Which means you only have two hours before your wedding to take photos. THIS IS NOT NEARLY ENOUGH TIME. NOT EVEN CLOSE. I asked on the phone and in person many times about the "7 acres of gardens", I even asked, specifically, is there more to see other than what I see from out this window and was told, several times, yes. Wrong. All of your guests will watch you take your wedding photos because the gardens are so small.
The only time I was given a straight answer about this was a week before my wedding. The "7 acres" is just the WATER that the venue is on. So, on the day of my wedding, which was crazy enough, I had to rush to a park in Long Island to take photos in my wedding dress away from my 200+ guests. They also told me, the "cake is included, we will do WHATEVER YOU WANT, NO PROBLEM, there is an AMAZING BAKERY". Also, wrong. We went to the bakery and was given a booklet of COMPLETELY PLAIN cakes that were "included". We paid an extra $450 for a VERY SIMPLE design that we were very excited about, just to have the cake show up an at my wedding looking absolutely HORRIBLE and NOTHING like the photo. Think, brown paintbrush strokes all over a white cake. I was completely shocked, and heartbroken, and had many guests laughing about the cake and saying it was "very.. unique?", that's how ridiculous it looked. My whole wedding day was rushing from place to place because I didn't take into consideration how important the "One Wedding Per Day Venues" are. The day we went to visit the venue I asked, how much in tips we have to give out to the staff. I was told, only a few hundred dollars worth. It ended up being around 2000, I don't even know how much more than that because my husband took care of it. I was also told "we take care of the placecards". Also wrong. You write out your own placecards, they give you blank ones. That would've been nice to know sooner than a week before the wedding. We went to visit the venue during one of their showcases, and they had a white stage setup for the ceremony. There was NO VENDOR near the stage, so naturally, you assume, the stage is part of the venue, right? Wrong. I was very surprised on my wedding day that there was no stage, either. There are so many other things, where they talk and talk and everything sounds great but they ended up being jackals like everyone else. I know that people read reviews to learn from other people and not make the same mistakes, but book the venue anyway, but let me just say, this venue doesn't deserve your business. Your wedding day is too important to have so many things overlooked. They don't take each wedding personally. They just churn them out. My photos were rushed, my makeup was rushed, my whole wedding day was rushed because of this stupid mistake. They tell you everything you want to hear, "we will take care of it, don't worry", and yet, you are just being manipulated. Very unhappy.Very disappointed in the Swan Club. Yes, they are very nice, but also very dishonest. I wish I had my wedding somewhere else.
There are multiple weddings per day. Which means you only have two hours before your wedding to take photos. THIS IS NOT NEARLY ENOUGH TIME. NOT EVEN CLOSE. I asked on the phone and in person many times about the "7 acres of gardens", I even asked, specifically, is there more to see other than what I see from out this window and was told, several times, yes. Wrong. All of your guests will watch you take your wedding photos because the gardens are so small.
The only time I was given a straight answer about this was a week before my wedding. The "7 acres" is just the WATER that the venue is on. So, on the day of my wedding, which was crazy enough, I had to rush to a park in Long Island to take photos in my wedding dress away from my 200+ guests. They also told me, the "cake is included, we will do WHATEVER YOU WANT, NO PROBLEM, there is an AMAZING BAKERY". Also, wrong. We went to the bakery and was given a booklet of COMPLETELY PLAIN cakes that were "included". We paid an extra $450 for a VERY SIMPLE design that we were very excited about, just to have the cake show up an at my wedding looking absolutely HORRIBLE and NOTHING like the photo. Think, brown paintbrush strokes all over a white cake. I was completely shocked, and heartbroken, and had many guests laughing about the cake and saying it was "very.. unique?", that's how ridiculous it looked. My whole wedding day was rushing from place to place because I didn't take into consideration how important the "One Wedding Per Day Venues" are. The day we went to visit the venue I asked, how much in tips we have to give out to the staff. I was told, only a few hundred dollars worth. It ended up being around 2000, I don't even know how much more than that because my husband took care of it. I was also told "we take care of the placecards". Also wrong. You write out your own placecards, they give you blank ones. That would've been nice to know sooner than a week before the wedding. We went to visit the venue during one of their showcases, and they had a white stage setup for the ceremony. There was NO VENDOR near the stage, so naturally, you assume, the stage is part of the venue, right? Wrong. I was very surprised on my wedding day that there was no stage, either. There are so many other things, where they talk and talk and everything sounds great but they ended up being jackals like everyone else. I know that people read reviews to learn from other people and not make the same mistakes, but book the venue anyway, but let me just say, this venue doesn't deserve your business. Your wedding day is too important to have so many things overlooked. They don't take each wedding personally. They just churn them out. My photos were rushed, my makeup was rushed, my whole wedding day was rushed because of this stupid mistake. They tell you everything you want to hear, "we will take care of it, don't worry", and yet, you are just being manipulated. Very unhappy. -
Quality of service
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Alexis Sent on 08/06/20195 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 5 out of 5 rating
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Professionalism 5 out of 5 rating
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Value 5 out of 5 rating
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Flexibility 5 out of 5 rating
BEAUTIFUL venue and wonderful staff!
I cannot say enough good things about this venue as well as the staff. I planned a corporate event for 350 people here this past July. Jordana was our main contact and from day one of the planning process was simply amazing. Her professionalism and responsiveness is superb. I felt like she truly cared about our event and helped in everyway possible to ensure that it was a success. I would 100% recommend this venue for a corporate event. I have no doubt if you were lucky enough to work with Jordana on your wedding she would ensure that your special day was PERFECT. The grounds are breathtaking the food and the drinks were excellent. The guests were truly wowed! If I wasn't already married I would want my wedding here!I cannot say enough good things about this venue as well as the staff. I planned a corporate event for 350 people here this past July. Jordana was our main contact and from day one of the planning process was simply amazing. Her professionalism and responsiveness is superb. I felt like she truly cared about our event and helped in everyway possible to ensure that it was a success. I would 100% recommend this venue for a corporate event. I have no doubt if you were lucky enough to work with Jordana on your wedding she would ensure that your special day was PERFECT. The grounds are breathtaking the food and the drinks were excellent. The guests were truly wowed! If I wasn't already married I would want my wedding here! -
Quality of service
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Hannah Sent on 07/31/20194.2 out of 5 rating
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Quality of service 5 out of 5 rating
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Average response time 4 out of 5 rating
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Professionalism 4 out of 5 rating
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Value 4 out of 5 rating
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Flexibility 4 out of 5 rating
Wedding was perfect!
I had my wedding on 7/13/19 at the Swan Club and they did a fantastic job! My husband and I, as well as our families are so pleased with how well the day went, and how special and pampered we all felt by staff at SC. Our Maitre’D for the night was Jordana and our bridal attendant was Ivonne. They were both so amazing and wonderful. I worked with Jordana the weeks leading up to the wedding regarding our day of details, and any favors/decorations etc that they set up for you. Everything at the party went so smoothly, from the ceremony lineups/walking, catering to us (“us” meaning, bride/groom, parents, grandparents, wedding party) in the bridal suite, staffing the bars and cocktail hour, dinners that came out quickly, etc. Everything was paced beautifully and there were no lulls in the party waiting for dinners to come out when we could be dancing. There were staff members scattered all around the room at all times, it truly did feel like the “white glove service” that they promise.
The food and drinks were great, well beyond the typical wedding food. What is included with cocktail hour is plentiful, delicious and very impressive. The dinners were plated beautifully and delicious as well. We were able to do 2 signature drinks, which was of course in addition to the full bar. The bridal suite is HUGE, and they stocked it with beers, champagne, water and cheese/fruit before the ceremony. During the cocktail hour they brought my husband and I a tasting of everything at our cocktail hour (including all the station food). We were able to eat quickly and then go down and enjoy our cocktail hour with our guests.
The grounds and the ballroom are beyond gorgeous. They have 3 locations to have your ceremony, we chose to get married by the gazebo, which is towards the front by the waterfalls. One of the reasons we picked SC is they have a beautiful indoor ceremony pavilion which would be our backup if the weather was bad (luckily we had a sunny summer day). The ballroom (Camelot) we had our reception in is beyond beautiful. It was renovated a year prior and everything looks new, grand and beautiful. There is nothing too gaudy or tacky. There are huge floor to ceiling windows overlooking the gardens and water, it’s truly breathtaking and impressive to all our guests.
The reason I took off 1 star is during the initial booking and planning I didn’t really feel like a client and there was tough communication with the sales person we booked with. We were misinformed about some of the renovations and ended up moving our party from the small ballroom to the large one since we got incorrect information about guest capacity. Luckily this all worked out in our favor, but if the larger room was booked for our date we really would have been screwed. Also, we were never told how to set up our cake tasting until a few weeks before our wedding which was annoying since we could have done it anytime leading up to the wedding. We were never contacted by SC about bridal showcases, I found out about them myself through their social media. The salesperson I was working with was pretty tough to communicate with through e-mail. I would ask her a few questions in an email and she would answer 1, then I’d have to follow up again about the others. She seemed quite disorganized and did make me a bit nervous of whether or not things would get done correctly. Luckily once we started working with Pat/Jordana (about 2 months before the wedding) everything felt much more professional and organized.
Choosing your wedding venue is one of the hardest parts of planning your wedding, it’s the biggest expense, and can basically make or break your party. I am 100% happy that we chose the swan Club for our wedding, and would recommend them to anyone looking for a spectacular event!I had my wedding on 7/13/19 at the Swan Club and they did a fantastic job! My husband and I, as well as our families are so pleased with how well the day went, and how special and pampered we all felt by staff at SC. Our Maitre’D for the night was Jordana and our bridal attendant was Ivonne. They were both so amazing and wonderful. I worked with Jordana the weeks leading up to the wedding regarding our day of details, and any favors/decorations etc that they set up for you. Everything at the party went so smoothly, from the ceremony lineups/walking, catering to us (“us” meaning, bride/groom, parents, grandparents, wedding party) in the bridal suite, staffing the bars and cocktail hour, dinners that came out quickly, etc. Everything was paced beautifully and there were no lulls in the party waiting for dinners to come out when we could be dancing. There were staff members scattered all around the room at all times, it truly did feel like the “white glove service” that they promise.
The food and drinks were great, well beyond the typical wedding food. What is included with cocktail hour is plentiful, delicious and very impressive. The dinners were plated beautifully and delicious as well. We were able to do 2 signature drinks, which was of course in addition to the full bar. The bridal suite is HUGE, and they stocked it with beers, champagne, water and cheese/fruit before the ceremony. During the cocktail hour they brought my husband and I a tasting of everything at our cocktail hour (including all the station food). We were able to eat quickly and then go down and enjoy our cocktail hour with our guests.
The grounds and the ballroom are beyond gorgeous. They have 3 locations to have your ceremony, we chose to get married by the gazebo, which is towards the front by the waterfalls. One of the reasons we picked SC is they have a beautiful indoor ceremony pavilion which would be our backup if the weather was bad (luckily we had a sunny summer day). The ballroom (Camelot) we had our reception in is beyond beautiful. It was renovated a year prior and everything looks new, grand and beautiful. There is nothing too gaudy or tacky. There are huge floor to ceiling windows overlooking the gardens and water, it’s truly breathtaking and impressive to all our guests.
The reason I took off 1 star is during the initial booking and planning I didn’t really feel like a client and there was tough communication with the sales person we booked with. We were misinformed about some of the renovations and ended up moving our party from the small ballroom to the large one since we got incorrect information about guest capacity. Luckily this all worked out in our favor, but if the larger room was booked for our date we really would have been screwed. Also, we were never told how to set up our cake tasting until a few weeks before our wedding which was annoying since we could have done it anytime leading up to the wedding. We were never contacted by SC about bridal showcases, I found out about them myself through their social media. The salesperson I was working with was pretty tough to communicate with through e-mail. I would ask her a few questions in an email and she would answer 1, then I’d have to follow up again about the others. She seemed quite disorganized and did make me a bit nervous of whether or not things would get done correctly. Luckily once we started working with Pat/Jordana (about 2 months before the wedding) everything felt much more professional and organized.
Choosing your wedding venue is one of the hardest parts of planning your wedding, it’s the biggest expense, and can basically make or break your party. I am 100% happy that we chose the swan Club for our wedding, and would recommend them to anyone looking for a spectacular event! -
Quality of service
Are you interested?
Are you interested?