Susan's Sugar & Spice Reviews
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4.5 out of 5 rating
4.5 Very good
4.5 out of 5 rating
22 Reviews
90% recommend it
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Quality of service 4.5 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 4.5 out of 5 rating
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Flexibility 4.5 out of 5 rating
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Samara M. Sent on 03/26/20235 out of 5 rating
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The Best Cake
Susan was wonderful! The cake was perfect and her service was far more than we could have ever hoped for. We recommend her highly!Susan was wonderful! The cake was perfect and her service was far more than we could have ever hoped for. We recommend her highly! -
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Holly W. Sent on 05/20/20215 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Delicious and beautiful
The cake was absolutely delicious and the flavor choices we had to choose from were vast. Susan helped us decide on size and flavors as well as loaning us a fun tablecloth to help showcase the cake.The cake was absolutely delicious and the flavor choices we had to choose from were vast. Susan helped us decide on size and flavors as well as loaning us a fun tablecloth to help showcase the cake. -
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Ashaunta H. Sent on 11/22/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Great Cake
Susan was great to work with, we had a beautiful cake that tasted great.Susan was great to work with, we had a beautiful cake that tasted great. -
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Sara K. Sent on 10/12/20205 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Best Tasting Cake
The cake is so good, literally at the tasting we could have went with all of the flavors if that was an option.
Our cake was pina colada and it was amazing. We also did mini cupcakes and had zero left because they were that good.
Awesome cake exceptional serviceThe cake is so good, literally at the tasting we could have went with all of the flavors if that was an option.
Our cake was pina colada and it was amazing. We also did mini cupcakes and had zero left because they were that good.
Awesome cake exceptional service -
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Featured
Camryn Sent on 07/12/20205 out of 5 rating-
Quality of service 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
You NEED to hire Susan for your baker!!
This is honestly, hands down, the best cake I’ve ever tasted!! I hate whipped frosting, but trusted her anyways. Went to the cake tasting and boy oh boy I’ve never tasted anything so delicious! The cake literally melts in your mouth. The whipped frosting is so light, it compliments the moist cake so well, making the cake not dense at all. She cares about more than just providing you a cake. With the shutdown, I came to the mall to see if the jewelry store was open and it wasn’t, and she told me she would call me when the store opened so I didn’t have to drive back up there! My experience with Susan was nothing short of amazing.
Photo credit to Lindsey Poyar PhotographyThis is honestly, hands down, the best cake I’ve ever tasted!! I hate whipped frosting, but trusted her anyways. Went to the cake tasting and boy oh boy I’ve never tasted anything so delicious! The cake literally melts in your mouth. The whipped frosting is so light, it compliments the moist cake so well, making the cake not dense at all. She cares about more than just providing you a cake. With the shutdown, I came to the mall to see if the jewelry store was open and it wasn’t, and she told me she would call me when the store opened so I didn’t have to drive back up there! My experience with Susan was nothing short of amazing.
Photo credit to Lindsey Poyar Photography -
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Izzy M. Sent on 10/05/20195 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Best Flavor of Them All
We met Susan at the Today’s Bride show at the IX center. Her moist cake and wide variety of flavors sold us, she had the best cake in the joint! We had a small cake for cutting that turned out amazing, as well as cake squares in several different flavors. I definitely recommend Susan for any event!We met Susan at the Today’s Bride show at the IX center. Her moist cake and wide variety of flavors sold us, she had the best cake in the joint! We had a small cake for cutting that turned out amazing, as well as cake squares in several different flavors. I definitely recommend Susan for any event! -
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Vanessa Sent on 12/22/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Ive ordered cakes from Susan for years & they are absolutely wonderful! Her butter cream frosting is delicious & so creamy! The cakes are always moist & taste great, no matter what flavor. You can even work with her to create your own flavor if you choose. She's always very accommodating & presents her cakes/desserts beautifully! And her prices are great too...cheaper, if not the cheapest than most bakeries!!Ive ordered cakes from Susan for years & they are absolutely wonderful! Her butter cream frosting is delicious & so creamy! The cakes are always moist & taste great, no matter what flavor. You can even work with her to create your own flavor if you choose. She's always very accommodating & presents her cakes/desserts beautifully! And her prices are great too...cheaper, if not the cheapest than most bakeries!! -
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Kara Sent on 07/14/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Our experience with Susan's Sugar and Spice was amazing! All of our guests raved about our cake, and we loved it too! We can't wait until our 1-year anniversary to eat the top layer! Susan is so easy to work with. She is very flexible and has great ideas, which for an indecisive person like me is very helpful. She took the time to get to know us as a couple and was able to make a cake for us that we both loved. I would recommend Susan to anyone, we will definitely use her again whether it be for a baby shower, anniversary, birthday, or whatever! She is that good.Our experience with Susan's Sugar and Spice was amazing! All of our guests raved about our cake, and we loved it too! We can't wait until our 1-year anniversary to eat the top layer! Susan is so easy to work with. She is very flexible and has great ideas, which for an indecisive person like me is very helpful. She took the time to get to know us as a couple and was able to make a cake for us that we both loved. I would recommend Susan to anyone, we will definitely use her again whether it be for a baby shower, anniversary, birthday, or whatever! She is that good. -
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Tracey Sent on 12/13/20155 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Susan was awesome... Professional, flexible, and so reasonably priced. Her cakes are second to none!!!Susan was awesome... Professional, flexible, and so reasonably priced. Her cakes are second to none!!! -
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User1857114 Sent on 10/10/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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This woman is amazing she is so personable and friendly. Her cake and desserts she made for our wedding were the talk of the evening and next day! Absolutely delicious!!! She does not do fondant but she makes beautiful cakes without that nasty layer! Will use her again in the future for other events!This woman is amazing she is so personable and friendly. Her cake and desserts she made for our wedding were the talk of the evening and next day! Absolutely delicious!!! She does not do fondant but she makes beautiful cakes without that nasty layer! Will use her again in the future for other events! -
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Sachi Sent on 10/22/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Susan was wonderful from the moment we first spoke. She brought a variety of cake for us yo choose from and the one we decided on was out of this world. We chose butter pecan. Not one guest didn't LOVE it. The cake was just what we pictured and tasted even better. I highly recommend Susan as your baker.Susan was wonderful from the moment we first spoke. She brought a variety of cake for us yo choose from and the one we decided on was out of this world. We chose butter pecan. Not one guest didn't LOVE it. The cake was just what we pictured and tasted even better. I highly recommend Susan as your baker. -
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Sean Sent on 08/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Delicious cake! My wife and I loved every single flavor she had us try! The best wedding cake we have ever had!!Delicious cake! My wife and I loved every single flavor she had us try! The best wedding cake we have ever had!! -
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Amanda Sent on 08/11/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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We fired our original cake lady two weeks before the wedding. I had remembered Susan's cake from a bridal fair I had gone to because her cake was amazingly delicious. We called her up, and she fit us in. She gave us a delicious, beautiful cake that was everything we could ever want with only two weeks notice! We would recommend her to everyone! We have friends who are hard to please and they raved about the cake weeks later!We fired our original cake lady two weeks before the wedding. I had remembered Susan's cake from a bridal fair I had gone to because her cake was amazingly delicious. We called her up, and she fit us in. She gave us a delicious, beautiful cake that was everything we could ever want with only two weeks notice! We would recommend her to everyone! We have friends who are hard to please and they raved about the cake weeks later! -
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User1709102 Sent on 07/13/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Our cake was beautiful and delicious! Susan was very easy to work with and gave us some helpful suggestions. The hard part was deciding on flavors, everything we sampled was delicious.Our cake was beautiful and delicious! Susan was very easy to work with and gave us some helpful suggestions. The hard part was deciding on flavors, everything we sampled was delicious. -
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Vesna Sent on 07/01/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
My daughter Nicolette and Trevor had an awesome pool party reception after eloping! Susan had a special request wedding cake of making a chocolate Oreo and chocolate peanut butter wedding cake. She also made an extra sheet cake of her manderin orange cake! Both cakes were a hit and really added to our special day! The line of people continued till the cakes were gone! Many compliments on how good they both were! Thanks Susan they were delicious! Two years ago Susan has made 50th wedding year anniversary cake for my parents that replicated their original cake and flavor! I would highly recommend Susan's Sugar and Spice!My daughter Nicolette and Trevor had an awesome pool party reception after eloping! Susan had a special request wedding cake of making a chocolate Oreo and chocolate peanut butter wedding cake. She also made an extra sheet cake of her manderin orange cake! Both cakes were a hit and really added to our special day! The line of people continued till the cakes were gone! Many compliments on how good they both were! Thanks Susan they were delicious! Two years ago Susan has made 50th wedding year anniversary cake for my parents that replicated their original cake and flavor! I would highly recommend Susan's Sugar and Spice! -
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Heather Sent on 07/13/20145 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Susans cake is delicious and her cakes are beautiful! Mandarin Orange Cake with Pineapple whipped cream is my favorite. It's not too sweet and it is extremely moist. I would definitely give Susan a try!Susans cake is delicious and her cakes are beautiful! Mandarin Orange Cake with Pineapple whipped cream is my favorite. It's not too sweet and it is extremely moist. I would definitely give Susan a try! -
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Jennifer Sent on 09/25/20154.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 4.5 out of 5 rating
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Value 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Her business is out of her home so she met us a panera. Her cake decorating was gorgeous she did exactly what we wanted. And she had us bring in the ribbons flowers and cake topper so it was exactly what we wanted. Her cake was very moist. We sampled from 5 bakeries in cleveland and hers was the best. Her frosting is more of a whipped cream which we liked so it wasn't super sweet. Her cake was so moist that it still tasted fresh out of the to go box the next day at our left over party.Her business is out of her home so she met us a panera. Her cake decorating was gorgeous she did exactly what we wanted. And she had us bring in the ribbons flowers and cake topper so it was exactly what we wanted. Her cake was very moist. We sampled from 5 bakeries in cleveland and hers was the best. Her frosting is more of a whipped cream which we liked so it wasn't super sweet. Her cake was so moist that it still tasted fresh out of the to go box the next day at our left over party. -
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Joy Sent on 07/05/20144.9 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.5 out of 5 rating
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Professionalism 5.0 out of 5 rating
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Flexibility 5.0 out of 5 rating
Susan was a blessing! She was so nice & easy to work with. She was thorough & seemed to really want our cake to be just as we envisioned for our special day! The cake was gorgeous...not to mention scrumptious:)
We've already gotten another cake from her since the wedding she was so great!Susan was a blessing! She was so nice & easy to work with. She was thorough & seemed to really want our cake to be just as we envisioned for our special day! The cake was gorgeous...not to mention scrumptious:)
We've already gotten another cake from her since the wedding she was so great! -
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Laura Sent on 09/14/20154.8 out of 5 rating
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Quality of service 5.0 out of 5 rating
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Average response time 4.0 out of 5 rating
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We loved working with Susan for our wedding cake! We sampled her cake at Bridal Show and pretty much decided right then she was who we wanted. She was great to work with and everyone literally could NOT stop talking about our cake!!We loved working with Susan for our wedding cake! We sampled her cake at Bridal Show and pretty much decided right then she was who we wanted. She was great to work with and everyone literally could NOT stop talking about our cake!! -
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User2447852 Sent on 11/30/20154.7 out of 5 rating
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Quality of service 3.5 out of 5 rating
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Average response time 5.0 out of 5 rating
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Professionalism 5.0 out of 5 rating
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We found Susan at a bridal show, and her cake samples were delicious. My mom and I met with her for a consultation and sampling, where we got to sample six different flavors. I took some home to my fiance (who doesn't like sweets), and when he said, "Yum," I knew we had found our cake vendor. We met with her before our wedding and picked our flavors and design. We only had a vague idea of what we wanted for our design, but Susan interpreted our ideas and designed a beautiful cake that met all of our expectations. I wish I could say the cake tasted great, but other than the piece my husband and I cut, I never ate a piece! However, our guests raved about the cake, and it was gone, so I'll call that a good sign! The only problem we encountered was that apparently we received the wrong middle layer -- we had requested lemon/raspberry, but our guests told us it was a different flavor. Everyone still loved it, so no harm done, as we were the only ones who knew the cake flavor was wrong.We found Susan at a bridal show, and her cake samples were delicious. My mom and I met with her for a consultation and sampling, where we got to sample six different flavors. I took some home to my fiance (who doesn't like sweets), and when he said, "Yum," I knew we had found our cake vendor. We met with her before our wedding and picked our flavors and design. We only had a vague idea of what we wanted for our design, but Susan interpreted our ideas and designed a beautiful cake that met all of our expectations. I wish I could say the cake tasted great, but other than the piece my husband and I cut, I never ate a piece! However, our guests raved about the cake, and it was gone, so I'll call that a good sign! The only problem we encountered was that apparently we received the wrong middle layer -- we had requested lemon/raspberry, but our guests told us it was a different flavor. Everyone still loved it, so no harm done, as we were the only ones who knew the cake flavor was wrong. -
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User2554014 Sent on 03/15/2016
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Quality of service 0.0 out of 5 rating
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We booked this company at the end of last year and at the beginning of February there was a message posted on her site she was no longer making cakes which i just saw last week. We never received communication that she was stopping her business for the year and we instead saw it on facebook. She said she'd contact the couples whom she was making wedding cakes for directly but it is now march and we have yet to hear from her and don't know what to do. If you were temporarily stopping your business even if it was for family obligations you should call your customers directly right away so they can make alternate plans and not let them find out in a facebook wall post after trying to call you for days. There's nothing more unprofessional then finding a business is closing for the year on facebook when you paid them money for their services and they never called you.We booked this company at the end of last year and at the beginning of February there was a message posted on her site she was no longer making cakes which i just saw last week. We never received communication that she was stopping her business for the year and we instead saw it on facebook. She said she'd contact the couples whom she was making wedding cakes for directly but it is now march and we have yet to hear from her and don't know what to do. If you were temporarily stopping your business even if it was for family obligations you should call your customers directly right away so they can make alternate plans and not let them find out in a facebook wall post after trying to call you for days. There's nothing more unprofessional then finding a business is closing for the year on facebook when you paid them money for their services and they never called you. -
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Heather Sent on 09/29/2014
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We made an appointment to do a cake tasting. She never showed, and never called. Not very professional. We will be taking our services elsewhere.We made an appointment to do a cake tasting. She never showed, and never called. Not very professional. We will be taking our services elsewhere. -
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