Recommended by 95%
Sharlene & Lawrence · Married on 06/14/2016
We spent lots of time reading reviews online to find the absolute perfect vendors and styles for our wedding. There were so many talented individuals and companies, but a few extras that Susan Metcalf videography extended were the personal touches and a level beyond great customer satisfaction.Sent on 11/28/2016
After our initial phone call with Susan, deciding to choose Susan Metcalf Videography was one of the easiest decisions we were able to make during the entire wedding planning process. Her enthusiasm, creative ideas, and the way she initiated personalized elements in preparation for our video were all the things I needed, as a bride-to-be while planning for a wedding; or in our case, a destination wedding in Maui, Hawaii.
Not only did she shoot amazing footage of our wedding at Haiku Mill, but she made sure that she knew the names of our family members and wedding party. This allowed us to feel comfortable with Susan and her team; it made us feel like we were surrounded by friends and not just strangers recording a video of us.
Thank you, again, Susan. We are all so grateful to you for the stunning video that captured a day that somehow looks even more beautiful than we remember!
Ashley · Married on 06/05/2016
Susan did my wedding about a year ago. She has been such a pleasure to work with! She did a beautiful job on our wedding video. I would definitely recommend Susan! So easy to talk to and work with! Thank you Susan!Sent on 05/12/2017
Paige · Married on 10/24/2015
Susan is the BEST!! She has extraordinary passion for her work and it shows. Our wedding video went somewhat viral among our guests. We received an outpouring of positive feedback in the days after we shared our highlight reel … “waterworks!” or “LOVE IT - made me feel like we were all there again!”. I was shocked, it was 17 minutes and I didn’t think anyone would take the time to watch except me. Even my husband’s seen it 6 times!Sent on 03/30/2016
I call Susan the “video ninja” because she wears all black, is rather small and can work alone. You really don’t know she’s there. Most videographers come with a crew, as their goal is to make a perfect movie. My goal was to have a perfect wedding, and then a video, maybe. If this is where you’re at – don’t regret not having it filmed. Every time I watch the film it makes me so happy. Our photographer was phenomenal, but can’t compare to the emotion that a moving picture provides.
Our destination wedding in Hawaii was full of love, support and pure joy beyond my wildest imagination. The best week of our lives :)
Jennifer · Married on 06/27/2015
My husband and I were so thrilled we chose Susan as our videographer. She was such a professional! We had her for 8 hours and not only did she arrive early, but she stayed later so she didn't miss out on any important events during our wedding. We got married at Firestone Vineyards in Santa Ynez and she has such an incredible eye and caught all our special moments. Our video was nothing short of perfection. We would highly recommend her to any of our family and friends!!Sent on 10/04/2015
User3833513 · 2+ years ago
Susan Metcalf is a great photographer and we were so lucky to have her for our special day! My husband was particularly concerned about having a videographer present because he thought it would interfere with us being in the moment but we both talk about how we didn't even notice her on the dance floor or during the ceremony but she captured everything and made a beautiful video for us. She created a four minute trailer that was absolutely amazing. My husband who originally didnt even want a video has already watched all of the DVDs of our wedding multiple times! She did a great job of capturing how beautiful that day was and seamlessly putting together our first look to our ceremony and finally the reception. I highly recommend her.Sent on 12/16/2014
User5019916 · 2+ years ago
I have to say that Susan's videography skills are absolutely amazing! My husband and I were blown away by our video and keep saying how it was one of the best investments that we made for our wedding! Susan was fun to work with and she delivered a beautiful finished product, I highly recommend her to anyone who is looking for a videographer!Sent on 04/27/2015
Katie · Married on 07/28/2013
Susan was an absolute pleasure to work with! She was waiting for me when I arrived to the location and she got right to work. She made me feel so comfortable and was so nice, it made the whole process so easy. And honestly, during the ceremony itself I never even noticed where she was! The whole day was so special, and I am so glad Susan was the one to capture it!Sent on 08/09/2013
Aaron & Melissa · Married on 03/10/2012
We feel very lucky to have had Susan shoot the video of our wedding. She was very professional with her work. Susan blended in well with our friends and family, she seemed more like a guest than a videographer. She captured the heart of this special moment in our lives. Emotions run high each time we view it.Sent on 08/04/2013
From the special moments before the ceremony and all throughout the occasion, Susan was there capturing the subtle details. She was able to include close-ups, panoramic views of the scenery, and blended it all with an appropriate song. We especially love how she matched the lyrics with certain moments. The part where the young girls spinning in circles is so memorable! We also like the audio mixing of music and crowd cheers once the ceremony was finished.
Having Susan capture our wedding in video has allowed us to relive that day like it was yesterday. While wedding photos are great, they can not capture the event like a video can. We were excited to see the video when it was ready, but nothing could have prepared us for how well Susan produced this video which captured the essence of our wedding day.
Michelle · Married on 03/08/2012
We could not have been more pleased with our wedding video. Susan captured the mood and the beauty of our private wedding in the Hilton chapel at Kona, Hawaii. After 18 years together, we will always have a perfect memory of this wonderful day whenever we share our video. We giggle every time at the clever ending. Thanks Susan!Sent on 06/22/2012
Silvia · Married on 08/07/2010
Susan Metcalf did an amazing job of shooting and editing together a very cool wedding video of our beach wedding. She managed to capture an amazing amount of moments with just one camera. She shot all during our guest arrival, ceremony, and photo session. Then she edited it into a music video style wedding video that we love. Our friends and family think the video is amazing! It's so good people like to watch it. We are so lucky to have has Susan as part of our wedding celebration. Even the film professionals we have show it to think the video is very well done. We would love to work with her again.Sent on 10/06/2010
User2798540 · 2+ years ago
What a masterful job Susan Metcalf did as our wedding videographer. She captured the spiritual essence of the ceremony and the happy and celebratory feeling of the reception giving us exactly what we were hoping for. Susan did a superb job of editing our music to the events of the wedding giving us the sense of having been guests at our own wedding. And what a fantastic time we had!Sent on 11/24/2012
Miceala · Married on 07/15/2012
To be honest, I did not want a video of my wedding. I felt it was an expense I could do without. I am so thankful Susan was persistent (I think she could sense my hesitation) because what I just watched (again) was so magical and captured my wedding in such a wonderful and joyous way! I cant say enough thanks to her and to any bride who is on the fence about using Susan, do it,you will be so grateful you did!Sent on 12/23/2012
Mike and Miceala
Mike · Married on 09/06/2015
Our wedding was in early September 2015. Susan told us it would take a few months to get the wedding video. After multiple delays, we were told on February 10 that we’d get our video on Valentine’s Day. We didn’t receive anything. We emailed her she responded that it was uploading. The next email with the wedding video didn’t come until nearly 8pm the next night.Sent on 11/24/2016
The quality of our wedding video doesn’t match the quality of the sample videos on Susan’s website. There was a significant amount of noise/grain throughout and a lot of shots seemed to be much lower quality than others. The color between shots didn’t match. Susan said she doesn’t really know how to color correct, so I offered to color correct the video for her. When we got the footage to do the color correction we found much of the footage to be noisy/grainy, dark, and out of focus/soft footage.
We found the poor quality footage was all from one camera, operated by Susan. Even daytime shots from Susan’s camera were very noisy/grainy. Some moments of the wedding were only shot by her camera. The ketubah signing footage has a lot of excessive noise and rolling bars completely ruining those shots. Footage of the bride and bridesmaids getting dressed was also very dark, noisy/grainy, and out of focus.
After realizing we didn’t get the quality video we paid for, and that nothing could be done to improve it, we asked for a partial refund. We paid for a 2-camera package. We found it reasonable that we should only be charged for the single camera package, and asked for a refund of the difference. Susan suggested that her editing rate of $150/hour (ridiculous!) and the minor editing changes we requested cancelled out the time that I had to spend color correcting the video and doing what noise reduction I could myself, and she would not give us the refund. This is after almost 6 months (23 weeks) of waiting for our video. We are very disappointed and cannot recommend Susan at all.