SunnyBrook Ballroom Reviews
Reviews
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4.6 out of 5 rating
4.6
Very good
30 reviews
Recommended by 91% of couples
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Quality of service 4.6 out of 5 rating4.6
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Average response time 4.6 out of 5 rating4.6
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Professionalism 4.6 out of 5 rating4.6
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Value 4.5 out of 5 rating4.5
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Flexibility 4.6 out of 5 rating4.6
+30
User photos
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Featured
Chris Sent on 12/09/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Experience, Wonderful Staff and a Beautiful Venue
When we first visited Sunnybrook we knew it was the venue we wanted to have our wedding at. Joanne and Brittany were very helpful throughout the process and the day of. Leading up to the wedding, both Brittany and Joanne helped us along the way, through planning the rehearsal dinner and setting up decorations the day before. The Ceremony was beautiful and went very well, as well as the reception. We enjoyed every aspect of Sunnybrook and highly recommend it to anyone searching for a venue.
During the day of the reception and ceremony, we had a ton of help and guidance from Brittany and Eric. Brittany did a great job keeping the day moving and making sure everyone knew where to be and what to do. She was a great coordinator for the day of the wedding and rehearsal. We had a great time and Brittany was a great help in making sure the timeline went smoothly. She also helped the helpless groomsmen fix their boutonnieres and took one of our favorite photos of the day.
Eric was also great! He was very detailed and hard working during the wedding day. With everything going on he still managed to be polite and friendly to everyone and go above and beyond to help us our throughout the day. He also did a great job helping out the bridal part and groomsmen before the ceremony, as well as finding us during the photos in order to ask if we needed drinks and/or food. He did a great job setting up the sweetheart table and was constantly checking in on us throughout the day.
Overall we had a wonderful experience and highly recommend Sunnybrook as a venue and the team that helped ensure the day was everything we envisioned.
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Jhona Sent on 10/14/20235 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The wedding
It's been 2weeks today since we got married at Sunnybrook ballroom. It was a perfect day, Shannon Rossi did a good job of helping us to prepare everything. -
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Shannon Sent on 12/07/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The best day
I stumbled upon Sunnybrook Ballroom by accident when hunting for wedding venues! Right from start to end they had been nothing but AMAZING! Jo Anne was great and then she handed it over to Brittany and she really made our experience awesome! Her personality just fit us and made the day go perfectly. The servers and wait staff at Sunnybrook were so nice and so much fun! I wish I could live every single moment all over again with Sunnybrook!! -
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Michelle Sent on 12/04/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Magical and Whimsical Day
Our experience working with Sunnybrook was incredible! As a couple who planned a wedding during the pandemic, Joanne did a great job answering all our questions when we toured the venue, and Brittany helped us plan the wedding of our dreams AND stick to our budget! She and Will made our big day so magical and it was incredible seeing our vision come to life. We cannot speak highly enough of the incredible staff there. They kept checking in on us throughout the day and made sure we got to enjoy the delicious food and spend a few moments alone together to take everything in. They were extremely flexible throughout the planning process and so fun to work with!-
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+8 photos
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Carley Sent on 02/27/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best team ever!
I was a covid bride. My original venue cancelled on us. I called Sunnybrook 30 days out from our wedding date of 2-20-2021. Joann and Brittany were amazing with helping us move everything over and plan everything in less than 30 days! The Sunnybrook team really cares about making your day special. Everything for our wedding was perfect. It was a blessing in disguise that we were able to have our wedding here. The venue is absolutely gorgeous. Everyone had a great time! I would definitely recommend Sunnybrook Ballroom to any couple looking to minimize the stress that comes with wedding planning. -
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Kari Sent on 02/19/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Affordable, flexible and beautiful venue
My husband and I had a great experience with Sunnybrook Ballroom. We were to be married on 12/2020 but had to reschedule to 2/2021 due to lockdown restrictions. Brittany, my wedding coordinator was amazing with rescheduling and very accommodating to the circumstances throughout this pandemic. I couldn't have picked a better place to have my wedding! ALL of my guests were raving about the food and cake. Everything was reasonably priced and the staff works with you every step of the way!! Thanks again, Brittany. You were a gem. -
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Carol Sent on 11/14/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Jim and Carol 10-17-2020
We had a perfect day for our wedding at Sunnybrook. The ceremony was in the Social House and the reception was in Gatsby's. Brittany, Joanne and Eric are Rockstar! They were very professional and helpful with all aspects for the big day from set-up to take down. The food was Amazing as well as the service. We loved the cool vibe of Gatsby's! Thank you all for your hard work and dedication!-
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+4 photos
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Alexis Sent on 10/30/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly recommend!
I can’t say enough great things about the SunnyBrook Ballroom! JoAnne and Brittney are SUPERSTARS! The whole process of planning a wedding was seamless and little less stressful because these two took the bulk of the problems.-
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+5 photos
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Ilene Sent on 10/19/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The Best Wedding Ever!
Last night we had our daughter's wedding at Sunnybrook Ballroom. If I could give them more than 5 stars I would. It wasn't perfect but I didn't expect it to be perfect in the time of COVID. We had a drive in movie wedding and everyone and I mean everyone had a blast. JoAnne and Brittany worked incredibly hard all night and even before the event to assure us the evening my daughter had dreamt of and they delivered. -
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Emily Sent on 08/31/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Planning a COVID wedding...SunnyBrook saves the day!
When planning a wedding, you want the venue to be responsive, cooperative, and help you do anything you can to make your perfect wedding come true. When planning a wedding during COVID, you need all of that times a thousand. We had been through two dates and two venues when we reached out to SunnyBrook a month and a half before we wanted to get married. At SunnyBrook, we felt like they exceeded everything we could have expected.
Brittany is so creative and truly understands the feelings of every bride and groom. Joanne makes you feel as though you are part of her family, and treats you with such kindness every time you need or request something. Eric took care of us the entire wedding planning journey, but especially the day of the wedding. SunnyBrook saved our COVID wedding, and we could not be happier with how it turned out. We truly feel apart of the SunnyBrook family for life now! Thank you! -
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Kelly Sent on 12/10/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A stunning and beautiful venue!
The Sunnybrook Ballroom is a beautiful venue with amazing staff to assist with your big day! Their garden is gorgeous for an outside wedding ceremony which is what we had chosen. Although, If you’re looking for a more rustic approach they do have a charming barn I’m sure you will love! We had our reception in the ballroom which is absolutely stunning and elegant! I personally give a huge thank you to Brittany, JoAnne, Sebastian, and everyone who helped with our wedding day! Everyone handled the day with professionalism, ease, and cheer to make our wedding a memorable one. Instead of worrying about a stressful day, the people there made the process and day go so smoothly and timely. We appreciate it so much! It was an amazing day and everyone is still talking about how much fun they had. It really brought us closer together as a whole family. Our parents, Husband, and Myself couldn’t have done it without you all. It was truly a day I’ll always remember! -
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Lauren Sent on 11/26/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Magical venue
SUNNYBROOK was a wonderful venue to get married! My husband and I loved how big the ballroom was and it fit exactly what we were looking for. We were able to get married in the wedding garden with the reception in the ballroom. JoAnne and Brittany are fantastic to work with! -
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Ali J. Sent on 08/22/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful venue and wonderful experience
We had a wonderful experience with Sunnybrook for our wedding! Brittany and JoAnne were so attentive and helpful and made our planning period go smoothly and easily. We had a winter wedding, and the ballroom was absolutely perfect and gorgeous. We had 180 guests, and there was plenty of room to dance, drink, talk, and eat. The food was great - the cocktail hour was my favorite! Our photos turned out so well in the classic Gatsby era rooms. All around the most wonderful experience.-
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+4 photos
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Steven Sent on 07/25/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Amazing Venue for a Perfect Wedding
After looking at many different venues for our special day, my wife and I decided to check out Sunnybrook Ballroom. It was the best decision we made. The ballroom was beautiful and the stage was an added bonus as we knew we wanted a live band during the reception. But we knew we found the perfect spot the moment we walked into the Social House – you have to check it out. We didn’t have to think about it anymore – we found our venue.
JoAnne and Brittany made the process of planning our wedding super easy and they listened to what we wanted for our special day. They were able to accommodate for many of our requests and were honest if they couldn’t. They helped us with providing some items for our center pieces, finding our florist, and finding someone to provide heaters for the Social House (December wedding). The day of the wedding they were always around helping set up for the day and making sure that we had everything we needed. The food was excellent, and appreciated the free tasting. Many compliments about the vegetarian meal. People even asked if we had hired an outside wedding coordinator because they were so impressed with how smoothly and wonderful the night went. You definitely need to check it out for your special day.
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Mike Sent on 07/24/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wonderful experience with tremendous staff
I can't say enough about SunnyBrook. It took us awhile to find the right place, but once we found SunnyBrook, we knew it was the perfect fit. JoAnne, Brittany, and the rest of the staff were a pleasure to work with from start to finish. Despite all of our questions, hand-wringing, and occasional anxiety, they guided us with an expert hand and absolute confidence that we soon came to share. We were in the most capable of hands throughout it all. The venue itself is beautiful and full of history, which was important to our families. It's a much larger space than we needed for our guest count (~150), but by the time everything was set up, it didn't feel excessive at all. The food was outstanding, and we got many great reviews from our guests. I wouldn't have changed a thing about it -
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Veronica Sent on 07/09/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful amazing venue
Sunnybrook is amazing!! The venue was beautiful, and worked with us in every way possible!! My day was so beautiful and perfect!! Forever great-full of Brittany and JoAnne with helping coordinate everything for our special day!! -
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Laura Sent on 08/31/20185 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sunnybrook ballroom is a beautiful and elegant place for a wedding! The professional(s) who we are working with make everything easy, from keeping in constant contact, to hosting a "Mocktail Hour" wedding showcase to help us get in touch with different vendors. Our experience has been wonderful. -
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Samantha Sent on 07/21/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
JoAnne, Brittany, and the entire Sunnybrook team helped us plan our dream wedding. JoAnne was very responsive and worked with us to ensure the day went off without a hitch. Brittany has an incredible eye and passion for detail and design. She brought our vision to life in the ballroom. The ballroom is absolutely stunning and can accomodate any size wedding, and the staff will do all that they can to make sure that the space looks full but not crowded. The staff was so friendly and the food was incredible.We opted for a buffet so that our guests had options, and it was a hit. I highly recommend the risotto station! My guests could not get enough of that all night. Throughout the night, JoAnne made sure that my husband and I ate and took care of getting us drinks and whatever we needed so that we could enjoy our evening and spend time with our guests.
Our reception was outside in the wedding garden, and Brittany did a wonderful job decorating the arch and the ceremony space. The space looked so lovely and the pictures definitely showcase that. The grounds themselves are well shaded which helps when it comes to pictures. We had a late June wedding and it was hot, but having the shade made a huge difference. We are so fortunate that we found Sunnybrook and so lucky to have worked with such an outstanding team that went above and beyond for us. -
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Sam Sent on 01/02/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
I do not even know where to begin! Sunnybrook and their staff did an absolutely amazing job! We had the best day ever and everything went as planned. JoAnne and Brittany definitely went above and beyond in making our day so special. We had our ceremony at the outdoor site, had our cocktail hour in the Social House, and the reception was in the Ballroom. We chose to have a buffet style meal which we do not regret our decision one bit! Planning: JoAnne and Brittany were super quick with responding to emails and answering all of our questions. Each step of the planning either JoAnne or Brittany were contacting us and keeping us on track. The Week Of: Brittany and JoAnne met with my husband and I to go over all the last minute details, the seating chart and everything other little detail that a bride has on her brain the week before her wedding. They took care of everything!! We brought over all of our decorations a few days before our wedding. I did not worry one bit leaving all of the setting up and decorating in their hands! Day Of: Words can't express how hard JoAnne, Brittany, and the staff at Sunnybrook worked to make our day perfect! I used a wagon for our flower girl during the ceremony and I did not have time to decorate the outside of it. As I was getting ready to walk down the aisle, I looked at the wagon and noticed Brittany worked her magic and made it match the rest of the ceremony! ( I didn't even ask her to do that!) I walked walked into the ballroom and had tears in my eyes! Everything was set up as we had planned and looked amazing! The bar service, service at the buffet and the service during cocktail hour was perfect. We even had our own personal server find us during our picture session to make sure Kyle and I had hors d'oeuvres! Needless to say we were thrilled with everything. Food: I need to mention that the chef did a phenomenal job on our buffet! There were so many guests raving about how good the food was! Overall, Sunnybrook was amazing! -
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Kris Sent on 07/11/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
My daughter was the first outside wedding ceremony and (indoor) wedding reception to be booked at SunnyBrook after all the new renovations were made. Therefore, since we were the first wedding, we were dealing with a new staff who was just learning to work together as a team of new co-workers. They were amazing (and amazing does not even come close to describing them - their attitudes and their service combined)!!! It didn't matter what we asked for (and we had a lot of "I wants" and "I need" - coming from our entire wedding party along with most or all the parents from 12:00 pm until 10:00 pm). They were jumping all day for us to meet every one of our requests, and they were so glad to do it for us! They were not only responsive, they were quick!!! Their attitudes all day were great - very fun, cheerful, and courteous staff!!! We had the wedding ceremony outside. My daughter delivered her decorations prior to wedding, and the SunnyBrook staff took if from there. My daughter just had to tell them what she wanted, and they set everything up exactly to her liking and specifications! I received so many compliments from our guests regarding how wonderful the food was, along with the unique mashed potato bar (big hit with our guests)!!! I was being told by many guests that their food was the best they have had so far compared to all the weddings they had attended in the past many years at other places. The appetizers were absolutely wonderful and more then plentiful. There was definitely no skimping on SunnyBrook's part at all. They came around with the appetizers constantly. You didn't have to hunt the staff down to refill your plate. At the end of the night, we were not rushed out the door. Our actual ceremony ended at 9:00 pm. We left 10:00 pm or later. We had up until midnight to leave at our leisure. After the majority of guests were gone, the SunnyBrook staff were all right there in our room socializing with us as the night came to a close. -
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Alexis Sent on 07/10/20165 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sunnybrook was amazing and very cooperative through out the whole wedding process. They were always accommodating and a venue that I will always truly adore! I heard of Sunnybrook through my high school because that's where we used to go for Prom. When I was looking for a ceremony/ reception spot, I immediatly thought of Sunnybrook. I had visited during renovations due to a new owner. I was hesitant at first, but after I sat down with Jaimee, I knew I was in good hands. We met multiple times to go over preparations, but Jaimee made sure to keep in contact every week, and every day the last week counting down to the wedding. The food was delicious and ranged from roast to fish to chicken. We had chosen a buffet that allowed us to choose a salad, 3 entrees, a side of vegetables, and an awesome potato/ sweet potato bar! We were offered multiple indoor/ outdoor choices to host both our ceremony and reception. We ended up getting married outside in the wedding garden, which was absolutely gorgeous. We had our rehearsal dinner the night before at Sunnybrooks restaurant, The Gatsby. The staff was so pleasant! The day of our wedding, everyone was super friendly and accomadating to every question or task asked. I can not wait to go back for dinner at the Gatsby and look at our personal engraved brick in the pathway of the outdoor ceremony area! Thank you, Jaimee for coordinating and executing our wedding beautifully! -
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Michelle Sent on 10/20/20145 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The staff at Sunnybrook was amazing. The day of the wedding from set up to clean up went perfect, everything went off without a hitch. Stacey, their wedding coordinator, worked with me every step of the way from start to finish through every detail. She was very organized and made sure that the day of went smoothly. We had so many compliments on the food, their chef was wonderful and worked well with me and my husband at our tasting (my husband is a bit of a picky eater, and he did everything we asked and made great suggestions). I would definitely recommend this venue! -
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Sue Sent on 01/03/20105 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We were honored to be able to have our reception at historic Sunnybrook. This venue is operated by volunteers! They couldn't have been more helpful. pleasant, and accommodating. A beautiful location for a fall wedding! -
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Jennessa Sent on 05/25/20194.8 out of 5 rating4.8-
Quality of service 4 out of 5 rating4.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful place and great value
We looked at several places in the area that met our needs for a smaller wedding (under 75) that met our budget. SunnyBrook met that need! The venue was beautiful and allowed us to have a beautiful wedding at a great price. Brittany and JoAnne were responsive to emails. They have the day of coordination down to the T. Brittany took the decor we dropped off a few days before the wedding and made it look fantastic. We were able to pick them up a few days after the wedding after we were able to recover.
I liked that the cake was included from a local bake shop and we could choose the flavor and design. The food was was delicious, although for one of the meals the side was not the same as we had for the tasting and some tables were cleared before people were completely finished. The morning of the wedding was a bit scattered because of an unexpected situation at the venue, so we had to ask for a few things, but I knew it was because of the unexpected parking situation that required a lot of attention. But all in all, the wedding was great and everyone said they had a great time. -
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Ashley Sent on 11/22/20164 out of 5 rating4.0-
Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
My husband and I got married here on 10/8/16. SunnyBrook Ballroom was perfect! They have indoor/outdoor ceremony spaces. Both are gorgeous and perfect for a wedding ceremony! We got married in the barn and it was BEAUTIFUL. Our guests can’t stop commenting on how stunning our ceremony was and that the barn was so much better than getting married outdoors. There are twinkle lights hanging from the ceiling, wooden floors, a barn door that opens up to a scenic outdoor area, and a ton of space. We had our cocktail hour/reception in the ballroom! They made sure everything looked exactly how I wanted it. I added drapery to the ceiling and up-lighting all over the ballroom, there were special tables on display, a candy buffet, decor that I worked really hard on. It was picture perfect! We had one of the buffet options for our dinner and it was EXCELLENT. Our guests said all of the food was phenomenal. We had a chicken, beef, and fish option, along with salad, rolls, mashed potato bar, and veggies. We also had an open bar for our cocktail hour and entire reception! Our package included two signature drinks, beer, wine, and liquor. I am very pleased that everyone enjoyed the menu we chose and the open bar! Jaimee was my wedding coordinator. She was very helpful! We had several meetings leading up to the wedding to ensure everything would be perfect for our special day. Coordination could have gone smoother for the reception. No wedding is perfect, so I wasn’t expecting everything to go 100% how I wanted. That was not Jaimee's fault, it was another staff members fault. The other staff member did not follow the timeline we gave to the venue months in advance for our wedding reception. Other than that slight hiccup, everything was amazing. It was a beautiful, magical wedding day. I highly recommend this venue if you are looking for a place to hold either your ceremony or reception (or both!). You will not be disappointed after touring this beautiful, historic wedding venue! -
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Jason Sent on 11/03/20183.8 out of 5 rating3.8
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Quality of service 4 out of 5 rating4.0
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Average response time 4 out of 5 rating4.0
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Professionalism 3 out of 5 rating3.0
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Value 4 out of 5 rating4.0
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Flexibility 4 out of 5 rating4.0
Great Venue Great Staff, unfortunately not for our wedding
We kind of feel short changed with our wedding ceremony at Sunnybrook. Since the beginning of the process JoAnne was out main contact, and was great. About a month before the wedding we met Brittany, and went over layout and plans with her. She was great as well, and we have heard so many positive and glowing reviews of how great Brittany and Joanne were during other people's wedding (especially from my mom who attended a wedding at Sunnybrook only 2 weeks prior to ours). However the day before the wedding we go to Sunnybrook to drop off center pieces and other props, and are met by Joanne and some new girl they had hired. We were told that everything would be fine and Brittany would still be there. Unfortunately we hardly seen Brittany the entire night of our wedding, and didn't see Joanne once, and the new lady that was working was absolutely miserable. To say she left a bad impression on the majority of the guests would be an understatement. My wife couldn't have been more disappointed in how she handled the event, set up our decorations, and communicated to guests.
I must say however that the Ballroom was nice, and the food was great. Multiple people have raved about the food, except my wife who didn't get to enjoy it. When we got back from our honeymoon and went to pick up the decorations, we were told by the bartender for the event that they fired that lady and our wedding was her last. I am really disappointed in Sunnybrook for allowing someone new like this to handle our wedding, and not be introduced to them till the day before, when we were told that the other two ladies who do exceptional work were the ones we communicated with from the start and were supposed to work our party. -
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Joel Sent on 12/02/20223.6 out of 5 rating3.6
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Quality of service 4 out of 5 rating4.0
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Average response time 3 out of 5 rating3.0
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Professionalism 4 out of 5 rating4.0
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Value 4 out of 5 rating4.0
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Flexibility 3 out of 5 rating3.0
Daughters wedding day!
My daughter's wedding and her now husband We're married a few weeks ago I finally had a minute to put my thoughts into words. The wedding in the end was fantastic the food was great the service was amazing in the end but getting to that point was a little trying, with the sale of the facility. The new owner not knowing Our negotiations, And in the end it all worked out and was a beautiful event for all. I would ask to speak to Joel the owner and work with him as he made everything perfect. Thank you! They have a beautiful wedding venue in an area I would never have gone to in my life but my children found it as the place they wanted to marry in and Joel And his staff made it beautiful! -
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Brittany Sent on 06/28/20192.4 out of 5 rating2.4-
Quality of service 3 out of 5 rating3.0
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Average response time 3 out of 5 rating3.0
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Professionalism 1 out of 5 rating1.0
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Value 2 out of 5 rating2.0
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Flexibility 3 out of 5 rating3.0
My date not available
I was very excited to tour the Sunnybrook Ballroom. When I booked my tour online, the date showed as available. I fully understood that in the three weeks between when I booked my tour and when I went for my tour that my date could become booked. My issue is that there was no communication about this. I drove over an hour to got see this venue and when I arrived JoAnne said that she noticed I was coming in later that day so she figured she would talk to be about date flexibility when I arrived. A heads up would have been nice since me and FH were set on the date. -
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Monica Sent on 09/21/20182.1 out of 5 rating2.1
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Quality of service 1.5 out of 5 rating1.5
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Average response time 3 out of 5 rating3.0
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Professionalism 3.5 out of 5 rating3.5
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Value 1 out of 5 rating1.0
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Flexibility 1.5 out of 5 rating1.5
My sister is about to get married in two weeks. And when they went to give final payment. It ended up being way more then they thought. Because when they quoted the food orginally. The quote they gave her priced hialot of people on veg. Meal.wich was alot cheaper. But of course not many would pick veg. So the quote was offf by 3,000$. So now they will not be able to have open bar cause they cant afford it... Wish i could help -
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J.h Sent on 01/28/20201 out of 5 rating1.0
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Quality of service 1 out of 5 rating1.0
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Average response time 1 out of 5 rating1.0
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Professionalism 1 out of 5 rating1.0
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Value 1 out of 5 rating1.0
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Flexibility 1 out of 5 rating1.0
Horrible experience! Extremely disappointed!
Beyond disappointed! NOT recommended! Feel a need to WARN others! DON'T use them! We chose SunnyBrook for my Daughter's wedding because we had such a great tour and thought Brittany and Joanne were amazing- but were MISTAKEN. So many things went wrong the day-of (& @ rehearsal) that I don't have enough space to explain it all. (few listed at the end) It's to be expected a few things go 'wrong', but not this many! It made for a VERY stressful day. BUT- the WORST thing about our experience was BRITTANY'S HORRIBLE ATTITUDE, which started when she showed up for rehearsal! She was Extremely condescending; clearly annoyed; defensive and argumentative (about the slightest question or reminder); and Blame shifting- everyone else's fault! Unprofessional and completely different than our other interactions with her! Before ceremony/during reception - she was never around. Every time something came up (and there were several things) we had to ask a server to get her. Every time, she responded with an annoyed attitude! She was rude to everyone. IF she hadn't been so NASTY the entire time- and IF she gave us the impression that she was actually trying to do her job to make this a wonderful experience, we could've overlooked almost everything that went wrong. But instead, we, including the bride, felt UNWELCOME AND LIKE A NUISANCE.
A FEW other things: * FOOD disgusting! NOT even close to what we had at the tasting. Dry chicken, extremely rare beef - suppose to be med-well. Worst- the Brussels sprouts- suppose to be roasted (so amazing at tasting)-BUT were boiled, under cooked instead, you can image how disgusting they were! * The cake situation was a huge disaster- which Brittany blamed on ME and the 'take home boxes' that I brought- which Brittany told me to bring! I'll just sum it up by saying that several guests never received cake because it was in the kitchen too long. At one point I was told the cake was gone (to my surprise), and then right before the send off- the table was full of cake. * We were told several things during the tour, and other meetings that ended up not being true- For example, the Christmas Decorations of the ballroom were suppose to be more neutral, elegant- gold's and whites. We planned our other decor around that. When we showed up they were RED and Greens- and the most gaudy giant ornaments on the trees that you can imagine. We were told by Joanne that those are the "only decorations" they had and she didn't know why we thought otherwise. However, the Gold and White decorations did exist! But were used in the Gatsby part instead! In fact, Joanne's response to many things Brittany (or herself) had told us was similar- "No, don't know why you thought that."
* A very upsetting thing - the Ring Bearer's pillow, made by the Bride and her Elderly Grandmother- went "missing" and he walked down without it! I FOUND IT BEHIND A SunnyBrook sign on a table UNDER THE STAIRS in the back of the room, as I was walking out the end of the night! The night before, it was left on the table, labeled by Brittany herself, with all the other things for the wedding, but somehow ended up there? In light of everything else, this completely felt intentional. Especially because of the issue we had with Brittany over the ring bearer at rehearsal. She didn't like the idea that we expected such a young child (1 1/2 years old) to walk down by himself and repeatedly tried to change the bride's plans. We said we wanted him to try and she made it obvious that she didn't agree. So, the pillow "mysteriously" being "misplaced" is very suspicious. He did amazing BTW! Just didn't have his pillow, thanks to Brittany's "incompetence". *Even had an issue with getting all our decorations afterwards- in which Brittany told me one thing and then Joanne rudely insinuated that my husband and I were lying about what we were told! I could list several more things- but you get the idea. Don't chose Sunnybrook- unless they get new management and a different event coordinator.
the only positives- pretty venue; and the wait staff was very nice, professional and helpful- the management and event coordinator should take lessons! -
Quality of service
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