Studio RK Reviews
Reviews
-
Quality of service 4.8 out of 5 rating4.8
-
Average response time 4.7 out of 5 rating4.7
-
Professionalism 4.8 out of 5 rating4.8
-
Value 4.7 out of 5 rating4.7
-
Flexibility 4.8 out of 5 rating4.8
Awards
-
Featured
Chris Sent on 01/13/20235 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Professional
They were a joy to work with my wife was very happy working with Morgan she did a excellent job Hair and makeup Highly recommend -
Quality of service
-
Laura Sent on 12/11/20205 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amazing! Just amazing!
Keeley did an amazing job! She did my hair and make up and it turned out beautiful! She was incredibly easy to work with. -
Quality of service
-
Sara Sent on 02/09/20195 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Absolutely Flawless
I have never felt more beautiful than I did on my wedding day. My hair and makeup were FLAWLESS! Exactly what I wanted and I wasn't over-done, still looked very much like myself but the best version ever. Both the hair (up!) and makeup lasted all day and night. Chelsea, Amelia and Cristina were all so fun and very attentive in addition to great work. They were perfectly on time and fully prepared when they arrived at the venue and my mom and bridesmaids all looked amazing. It was so worth including hair & makeup into the budget and I couldn't be happier with the way I felt that day and look in the photographs. Thank you! -
Quality of service
-
Lisa Sent on 05/31/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Oh my goodness!!! I LOVE this Salon. I live out of State and so wish this place was closer to me. Studio RK Salon traveled to the hotel the morning of my wedding it was an amazing choice and the perfect way to start my day! Everyones hair turned out gorgeous, as did our makeup!
The ladies (Amelia, Marjorie and Lindsay) tailored the services to our specific wishes. It was truly amazing! Words can not describe how thrilled I was with the services that I received. Amelia did my hair and make-up. The up-do that she created and the makeup that she applied were perfection... even with the happy tears and the hours of dancing - I still looked fresh and put together at the end of the evening! And my up-do!! After literally dancing for 5 hours straight, every bobby pin and hair were still in place. Amelia is so incredibly talented and artistic and made sure my hair looked amazing! I can go on for days about this Salon, I HIGHLY recommend them! Thank you so very much for the memories created that morning while you helped get us ready for my wedding. You made a very special day even more special!
Lots of Love,
Lisa
-
Quality of service
-
Marie Sent on 05/26/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amanda was amazing. I last minute added make-up services for my wedding and even though fully booked were able to accommodate me by bringing more stylists in that day. My hair trail was great and Amanda really listened to what I had in mind and executed execllently. She is so kind and accommodating and my experience was awesome.-
-
-
+2 photos
-
Quality of service
-
Jessica Sent on 01/19/20185 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Lindsay was amazing! I honestly could t have picked or asked for a better stylist for my wedding. Throughout the years, for every prom, homecoming, formal event I have HATED my hair and always paid an outrageous amount just to take it out as soon as I got in the car. I told Lindsay this and she promised to not let that happen. She kept her promise! She created the vision I had and made it look even better than I imagined! I will definitely recommend Studio RK to anyone getting married. I know they will not be disappointed!!-
-
-
+2 photos
-
Quality of service
-
Alison Sent on 12/29/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
These women are amazing!!!! I recently got married and had my whole bridal party and family members (12 people) get their hair and makeup done by Taylor, Amelia, Chelsea and Megan. Everyone was in love with the work they did as well as the experience we had while getting ready. They had us get ready in the bridal suite which was absolutely beautiful! Being the bride and being surrounded by such uplifting women and feeling so beautiful is something that these ladies all contributed to on my special day. Pam is such a sweetheart and runs an incredible studio, she also took care of my whole bridal party getting us anything we wanted or needed. All of my correspondence with Ashley was always so easy and no matter how many times my plans changed, they always stuck with me and provided a wonderful experience. I would recommend them to anyone who is looking for a special event hair & makeup look or just regular maintenance. Basically, they are awesome.-
-
-
+3 photos
-
Quality of service
-
Rebekah Sent on 12/13/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Studio RK is absolutely the best salon to take care of your bridal needs. My husband and I decided to elope before he left for a deployment. We kept things simple, but I knew I wanted to feel like a beautiful bride that day. Studio RK was top notch in accommodating this quick decision. After he came home, we decided to have a wedding celebration with our friends and family to celebrate our marriage. Studio RK did it again with amazing service and quality for me and my bridesmaids. I personally had Lindsay M and Taylor S do my hair and makeup for those separate occasions and they were both amazing, but I have seen other stylists before and they are all fantastic. Highly recommend!! -
Quality of service
-
Erica Sent on 12/09/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Amelia was great! Couldn’t have had a better experience for my wedding day -
Quality of service
-
User2971368 Sent on 02/10/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Studio RK's wedding team did a fantastic job with hair and makeup! Loved every minute of it! -
Quality of service
-
Hebron Sent on 02/01/20175 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Absolutely wonderful. I love the hair and make up for myself and my bridal party. Couldn't imagine getting it done by anybody else ! -
Quality of service
-
Molly Sent on 02/01/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Studio RK did such a fabulous job with my hair and makeup, as well as for all of my wedding party. The bridal suite was perfect for us all to be together the morning of my wedding! -
Quality of service
-
Nicole Sent on 02/01/20175 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Love Studio RK! So talented and professional at what they do ! -
Quality of service
-
Mindy Sent on 12/05/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Lindsay, Ameila and Alyssa did an amazing job on all the hair and makeup from my wedding! It was so nice to have them come to our location. I would highly recommend Studio RK not only for just your wedding but any special event! -
Quality of service
-
Melissa Sent on 05/04/20165 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Studio RK and Lindsey did an AMAZING job on our hair and makeup. There were 9 of us including myself and everyone came out looking stunning. There was a little miscommunication on my part with the Bridal Suite but it was resolved in a second. We were able to bring food and drinks and all get ready in one big room. They even allow you to purchase the products used on your makeup. They were great on time; we had to be out by 2pm and they were able to accommodate us. It only took about 2 and a half hours for all 9 of us to be completed. The reservation team was great at communication with everyone. Paying for their services was so easy through their online services. I would highly recommend studio RK for anyone’s bridal needs. Thank you. -
Quality of service
-
Katie Sent on 12/30/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Lindsey is the best!! She did my hair and make up for my wedding and I couldn't be happier with how it came out!! The rest of the bridal party looked just as stunning! I would recommend Lindsey to anyone! -
Quality of service
-
User2458680 Sent on 12/08/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I used Studio RK for the day of my wedding for both myself, my bridesmaids, and my mom. They recently opened a bridal suite in the back of the salon so you can get ready with your whole bridal party in one room. You can bring food/drinks and can even choose a Pandora playlist to listen to (separate from the rest of the salon). Lindsay, the bridal specialist, is AMAZING! She's not only sweet, but truly knows what she is doing. She made sure I looked my best the day of my wedding, as well as the rest of my girls. I would highly recommend using them for any event, as well as just your salon - the staff is wonderful! Big thanks to Lindsay for all of your help on my big day! -
Quality of service
-
User2056995 Sent on 03/03/20155 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Racheal was awesome! She did an amazing job with our bridal party's hair and makeup. She was very professional and easy to work with. Everyone complimented on how beautiful and well my makeup stayed on all day! :) -
Quality of service
-
Bj Sent on 02/25/20155 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
This was a very positive, wonderful experience for the entire Bridal Party and a few extra family members. Racheal Pribanic and the rest of the team from StudioRK Salon that were working with her that day were more than accommodating in all things "bridal"...it couldn't have been better orchestrated!
As the Mother of the Bride who was not from the area (nor was the bride or any of the bridal party), we could only go by "recommendations" when we were looking to book a venue and Racheal, along with StudioRK is what was recommended. I was able to bring in Deli Platters of food and a large beverage dispenser to accommodate mimosas (the brides favorite) as well as table linens, etc. The room is set apart from the rest of the salon so it had a very intimate feel. Everything was very organized as far as who was getting what and at what time so the 10 of us were in and out with room to spare and the whole event was very relaxing. I can't speak highly enough about Racheal Pribanic and the rest of the crew at StudioRK. -
Quality of service
-
User1988815 Sent on 12/29/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I have been a regular Studio RK customer since 2011, and chose to use them for my wedding too. Even tough they were not near our venue, it was worth the drive! I booked them last minute, after a bad trial at my original salon, and they were quick to response and very helpful! The staff was wonderful the day of too - Amelia did a great job, thanks :)
They have a huge & lovely space that accommodated my whole wedding party (7 counting myself) and another wedding at the same time, and still had us out of there on time. HIGHLY recommended.Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Heather Sent on 04/07/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My hair looked beautiful. Lindsey is awesome and a pleasure to work with. I was so pleased with my hair for my wedding. It was perfect. Thank you!!Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Melissa Sent on 03/27/20145 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
My hair and makeup were flawless! Lindsay did an amazing job and the studio was great to work with.Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Dani Sent on 01/24/20135 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I looked into so many salons and independent stylists to do my hair/makeup the day of my wedding and couldn't have made a better choice! Me, my bridesmaids, my mom and mother in law all had our hair and make up done here for my wedding and we were all blown away by how great they made each of us look. I felt beautiful on my wedding day and owe it all to them - thank you!Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Jillian Sent on 03/21/20125 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Brittany O'Connor did my hair, and her assistant Lindsey did my make up. They were phenominal. They both came to the Hyatt, and did my hair and make up on site. They were amazing to work with.Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Kristen Sent on 03/29/20115 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Studio RK was great to work with! As a bride who was clueless when it came to make up and hair, they were extremely helpful! I have just moved to the area and continue to get my hair cut with Erin, the stylist who did my wedding hair and make up.Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Angela Sent on 12/01/20105 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I go to Studio RK for everything. So when it came to my wedding day I didn't even have to think who I would use. My girls were able to get a mani and pedi a few days before the wedding. On the big day I had the stylists come to my hotel. It was a great experience.... music was going, hairspray was flying and everyone was relaxed. We all looked great!Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Harlynne Sent on 08/18/20095 out of 5 rating5.0
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
What a wonderful salon! Made my day feel extra special. took the time to make sure every detail was right!Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
User1566411 Sent on 03/25/20144.9 out of 5 rating4.9
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 4.5 out of 5 rating4.5
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
Racheal and Tori were able to fit me in last minute for an undo and makeup for an event I was planning.
The made me look beautiful and achieved my goal of having my hair out of my face and stay there while I worked. -
Quality of service
-
Alana Sent on 11/27/20224.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Big salon with plenty of experienced stylists!
Studio RK was so great with the team they sent on site to my getting ready room. I did a hair and makeup trial the day before (for my rehearsal) which I recommend since the salon is so big and I'm sure the stylists get so many clients in and out of the salon daily. It was nice to have met my stylist (Alyssa) the day before, solidify the style, and then see her the next day for the wedding day. Alyssa was attentive, listened to what I wanted, took feedback graciously, and was such a positive energy throughout the day. Payton also joined Alyssa doing hair and makeup for my bridal party and she was equally amazing as well! Studio RK was great at communicating and being flexible with timing as well. Pricing was higher than I'm used to but fairly normal for Naples/Fort Myers area and also includes tip within the service charge. -
Quality of service
-
Lindsey Sent on 11/29/20194.8 out of 5 rating4.8-
Quality of service 5 out of 5 rating5.0
-
Average response time 5 out of 5 rating5.0
-
Professionalism 5 out of 5 rating5.0
-
Value 4 out of 5 rating4.0
-
Flexibility 5 out of 5 rating5.0
Hair and makeup beautiful
Used bridal suite which is an additional $300 charge but it was very nice. Four stylists were needed and all very good especially Taylor!! Everyone looked beautiful! My daughter went to another place first but was not happy but loved Taylor! -
Quality of service
-
User1627962 Sent on 05/21/20144.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
I used Studio RK for nails for my entire bridal party as well as hair & makeup the day of my wedding. The nail salon is in a private space which was perfect for a bridal brunch. They let us bring in our own food and drinks, which was great. Dawn did my hair and makeup in my bridal suite for the wedding and it came out beautiful. I highly recommend this salon and especially Dawn!Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Renee Sent on 11/24/20094.8 out of 5 rating4.8
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 5 out of 5 rating5.0
-
Flexibility 5 out of 5 rating5.0
The entire bridal party, plus family members were able to get there hair done the day of the wedding. The price was very reasonable and the staff was a lot of fun! Everyone's hair was great~ and it lasted the whole day!Studio RK's reply:
Thank you for your kind words! If you have any pictures you would like to share please send to jessica.a.reiter@gmail.com, we would love to feature you on Facebook and Wedding Wire -
Quality of service
-
Kristin Sent on 08/18/20094.5 out of 5 rating4.5
-
Quality of service 5 out of 5 rating5.0
-
Average response time 4 out of 5 rating4.0
-
Professionalism 5 out of 5 rating5.0
-
Value 3.5 out of 5 rating3.5
-
Flexibility 5 out of 5 rating5.0
Studio RK has some of the best talent around. All of my bridesmaids looked beautiful. Everyone was done on time and we had a blast.
The only thing I was upset about was the trial hair and makeup; We only tried one style and I didn't even get the finished product. I was not in love with it and ended up doing something different on my wedding day after consulting with my normal stylist. I also felt that the trial should have been at some sort of discount or MY services should have had some sort of discount (i.e. airbrush thrown in for free instead of charging me $35 for a 2 min service) when I paid for my entire wedding party in advanced. (over $1000)
I think Studio RK is one of the best salons in the area by far. You will not be disappointed if you decide to use them for your wedding. Just make sure you budget enough! -
Quality of service
-
User1907999 Sent on 11/06/20143.3 out of 5 rating3.3-
Quality of service 3 out of 5 rating3.0
-
Average response time 3 out of 5 rating3.0
-
Professionalism 5 out of 5 rating5.0
-
Value 2.5 out of 5 rating2.5
-
Flexibility 3 out of 5 rating3.0
My make-up looked absolutely beautiful but some my bridesmaids make-up looked too white. i think they should have brought darker foundation knowing that i was African American. i chose them because when i was looking for a make-up artist, they were the only one that had a black woman as a bride. -
Quality of service
-
Tanya Sent on 04/11/2015
-
Quality of service 0 out of 5 rating0.0
-
Average response time 0 out of 5 rating0.0
-
Professionalism 0 out of 5 rating0.0
-
Value 0 out of 5 rating0.0
-
Flexibility 0 out of 5 rating0.0
I paid for hair services on 12-15-14, I called RK Salon to notify them that the treatment and service did not work after the required waiting period of 4 days to not wash my hair to retain the product. I was advised to make an appt for a consultation with my hair technician, I went to consultation where she verified it didn't work and said that ," it was probably due to not enough product being used," which made since as I had the same treatment twice at another Hair salon within the last 3 years with wonderful results. I was advised to schedule an appt to have it redone by my consultant. Upon calling to schedule the appointment they were blocking out a smaller time frame and hours different from the treatment I requested and had paid for, when I asked what the difference in time was I was advised it was for the lesser costing and lesser lasting treatment. I advised I wanted what I paid for and requested for my technician to call me. Upon receiving her call she advised this is what she was advised to do, I stated this was not what I requested and already paid for and I asked for a manager to return my call. I received a call from Pam on 1-22-15, where she stated she was not willing to do the treatment I paid for and only willing to do the lesser lasting and lesser costing treatment, I asked If she would refund the portion I would have overpaid for and she said no. I advised her verbally I was not accepting this as I wanted what I asked for and already paid for. I also followed up our conversation with a certified letter sent on 1-28-15 and received by RK Salon on 1-30-15. They have no made contact with me to make this right and I am asking for your help. I will follow up with a complaint to the Florida Department of Agriculture and Consumer Services and the BBB pending this establishment continues to not make this unfortunate situation right.Studio RK's reply:
We would begin by responding that there are always two sides to every story. Ms. Shaw was unhappy with the results of a keratin hair treatment applied by a qualified/licensed Studio RK stylist. To accommodate Ms. Shaw’s displeasure with her results, Studio RK scheduled a mutually-agreeable two-hour appointment to apply an alternative treatment designed to maintain the integrity of her hair while also reactivating the original procedure, at NO additional cost to Ms. Shaw. Ms. Shaw then failed to call or show up at the first appointment. Despite our policies, we then rescheduled another two hour time for her to come in and have the additional procedure applied. At that time, Ms. Shaw then again failed to show without calling or otherwise notifying Studio RK in advance. At that point, Studio RK made its best efforts to accommodate Ms. Shaw and provide her with the best customer service possible. However, sometimes a customer cannot be pleased no matter what you attempt to do. We have addressed Ms. Shaw’s complaint with the Florida Department of Consumer Services who ultimately found that Studio RK provided a “satisfactory effort . . . to resolve this complaint” andsubsequently closed the file. While this is an unfortunate situation, we would note that this is a slight aberration and we would direct your attention to the high quality reviews and photographs on this website which highlight our professional quality and customer service.
Sincerely,
Studio RK, Inc.
-
Quality of service
Are you interested?
Are you interested?