Springvale Golf Course and Ballroom Reviews

My husband and I visited several venues during our planning process. When we visited Springvale, between the ambience of the ballroom and outdoor area, affordable and inclusive package, and great rapport with the wedding day coordinator, it was an easy decision going with Springvale! Their package includes linens, food, alcohol, cake, optional centerpieces, and set up/tear down. The serving staff, bartenders, and our Day of Coordinator Erin made us feel like a million bucks on our wedding day; the day went perfectly! Erin set up all of our decor beautifully and I even let her take some personal design opportunities for extra decor I wasn't sure how to use and she nailed it! Lastly, they were very accomodating to my husband and I while we were planning our wedding from a different state which was very important to us. Erin was very responsive and easy to reach was also amazing. We love Springvale and can't wait to go back here again for future events!

We had such a great night at Springvale. The space is beautiful, but the staff made our night perfect. They were kind and courteous and worked so hard to keep our guests comfortable and happy. The food was delicious too! Erin was extremely helpful whenever we had questions and her flexibility to customize our wedding ideas was much appreciated as we were planning our big day. Everything rain smoothly and we could not have been happier!

We are so happy that we chose Springvale for our wedding. Brittani was amazing, she helped make our wedding day run smoothly and kept me calm when I was nervous. She was quick to respond to any emails that I sent and made planning a wedding from out of state less stressful. The venue is absolutely beautiful inside as well as outside. We were married under the pine trees on the golf course which was gorgeous (and well protected from the sun). The food was great and there were many different options to choose from (they even had a delicious chickpea pasta for our gluten-free guests). If we had to do it all over again, we would choose Springvale in a heartbeat.

We had our daughter's wedding at Springvale on 8-17-2019. We were very fortunate to work with Brittani as our coordinator. She made all the planning so easy. The wedding was absolutely perfect. You have to go into the reception hall to see how beautiful it is. We had so many compliments on the venue. We also enjoyed an outside wedding among the pine trees. Food was delicious. Staff was wonderful. When you book with Springvale you can get a free wedding cake. Wildflour Bakery designed the cake. They give you samples so you can choose what flavor you want. We had a wonderful lady take a picture my daughter sent her and she designed it on the cake. It was beautiful and delicious. Thank you Brittani and all your staff for a wonderful experience!!!

Start with the pro's:
-Beautiful venue! The second I walked in I could see myself getting married there. The drapery that galls from the cieling literally makes it seem like a Cinderella ballroom in a fairytale!
- Food was delicious!! Guests were raving about it. There is a free test tasting when you book, beforehand, too! So that was nice!
-Price and what you get for that price was very reasonable!
-Brittani did such a great job decorating exactly how I wanted it. It looked gorgeous put all together!
-Rapid response rate, which is always a plus planning a wedding

Cons:
- I, nor my guest were not impressed with the way they handled serving the food and cake. Guests told me they were given smaller portions, which I understand for the first time around. However, then, they never announced seconds and just closed the buffet completely. In addition, most of my guests did not get cake. We were told it was because we cut it too late(around 8:30ish). What doesn't make sense is no matter what time we cut it, it shouldn't have taken 2 hours to even get one piece out to guests. A bunch of my guests did not get cake. They should have continued to bring a couple slices out as they cut it. Rather than just left it back and there and brought it back out at once.
- There were times it felt like Brittani expected us to know everything and we got an attitude if we didn't. It started to get a tad overwhelming, because we were not told ahead of time what we needed to prepare for. My advice, make sure your prepared for the meeting with her before the final meeting. Make sure you know what time you want everything to happen. Make sure you know all your details. She is VERY detail oriented which is great, but at other times a tad overwhelming.

Overall yes there were some cons, but truthfully every place is going to have their pros and Cons. The minor cons at Springvale are just things to consider and hopefully things they will consider in the future as well. Definitely, not deal breakers. Springvale made my wedding beautiful and amazing! I thank them for everything!

Over and over again I heard the comment about how elegant the wedding was. Springvale is very competitively priced, most everything was included which made planning easier. They were quick to respond to questions and/or concerns and the night went off without a hitch.

This reception hall was the perfect match for me! We were living over an hour away and planning our wedding in the area and the staff at Springvale made it seem like there was no distance. After we had already paid the deposit and reserved the hall they went through a change in management for the ballroom and there was a miscommunication when it came to the final pricing but they did right by us and we walked away with a beautiful reception. My husband was able to golf a few weeks after the event for free, as part of the package, and they took care of all the set up and tear down of the event. All we had to do was drop off a box of decorations the day before and the day after we picked up the box, so easy!

We got married on 4/28/18, which is the last weekend of ‘Wedding Season’, so we were able to take advantage of discounts with a few vendors.

Right from the start, Kelsey was amazing to work with. She was helpful, patient, and bubbly. A few months later, she left the company and we were so nervous to have a replacement! Then came Brittani. She was also amazing- experienced, dedicated, and detailed. She is so friendly and eventhough she sees hundreds of couples- she really made us feel like we were special and our wedding was exciting. It is clear her main objective is creating the perfect event for her client.

Springvale is a classy, traditional, vintage-style ballroom. The gorgeous wood floors, giant bar, high ceilings with draped tulle and chandeliers were exactly what we wanted for our wedding. The room set up for our wedding allowed for a huge dance floor. This venue is great for large weddings because it’s not crowded at all. Very accommodating. We went to a tasting and got to choose some menu items which were all delicious.

We chose the chicken piccata and roast beef. On wedding day, the chicken didn’t have much sauce with it, so it was pretty bland. I was disappointed, but everything else was wonderful. They forgot to pour the champagne for the head table, so we had nothing to toast with. We were nervous about having enough bartenders for our crowd (a friend had said his daughters wedding had a line at the bar all night), so we sprung for a 3rd bartender. Not sure if we needed it for 220 people, but for sure there was no line at the bar. All of the staff was very friendly, efficient and accommodating.

Brittani made everything EASY. I love Springvale so

I absolutely fell in love with Springvale the first time I saw it. And Kelsey was so great to work. She was there every step of the way and made sure everything went smoothly. She really did make the planning process so much easier and less stressful. The food was great and they have a food tasting event twice a year for the brides and grooms. They also work with a cake lady, Anne, who did an amazing job with the cake. I couldn't be more pleased with how our wedding day went at Springvale. I would highly recommend choosing them for your venue!

Perfect wedding venue. Kelsey was phenomenal to work with. I would highly recommend to anyone looking for a reception hall.

We couldn't be happier with our experience at Springvale Ballroom. We could not imagine our big day without the support of Kelsey and Vickie at Springvale. They were able to capture our vision and turn it into a dream come true. Kelsey was very responsive to emails and phone calls. She is also very accommodating to requests. Thank you Kelsey and Vickie!

They were awesome, very accommodating and flexible! Helped made me feel relaxed with the planning. The big day was beautiful.

Kelsey and the crew at Springvale helped to create a beautiful day for us! I live out of town and wanted a full service type of place and I absolutely got it with Springvale. 1) The ballroom is beautiful and I fell in love with it immediately. It was important for me to find a venue that was beautiful on the inside as well as outside as even though my plan was for an outdoor ceremony you can never trust Cleveland weather! We ended up having a beautiful day and did have the ceremony outside on the course and it was beautiful (tip: I reccomend a microphone if doing the ceremony outside - we didn't and while I think the guests could make out most of it I just wish I would have had that to ensure they did). 2) the cake made by Ann (included in the package) was amazing in taste and appearance and Ann is so sweet as she will make you a new top layer for your first anniversary rather than you eating the frozen one if you would like). 3) I was nervous about the food as I had some trouble at first finding items I enjoyed (tastings are set up to provide a plate at an existing event to give you an idea of what the food would taste like when cooked for large groups of people) - Kelsey and crew stayed patient with me and listened to the feedback I had to help create a final tasting that Only my groom was able to attend and from that the menu was decided. The food far exceeded my expectations the day of (we went with chicken Parmesan, pork with gravy, roasted potatoes, broccoli and perogis with onions). 4) Kelsey stayed flexible with me the week of and the day of when I decided to add a fry station to the evening and it resulted in her having to go to their vendor to pick up the supplies. She also was great in taking the decor items I bought and finding a place for them in the ballroom and outside and also flexible when I asked for the bar to reopen for a bit during dinner so my guests could grab one more drink before the bartenders took a break. It was also a great value!

We got married at Springvale on August 13, 2016. I dreamt of an outdoor wedding but the day before the weather report made my mind up for me. Kelsey was amazing. She put together an indoor ceremony and reception that was stunning. I could not have asked for a more perfect day. Kelsey is a dream to work with. Any time I emailed her she responded right away. She took my bride jitters away any time I spoke with her. I told her what we would like and she made that and more happen. The food was beyond wedding food. Every guest I had complimented the food and the venue. Ann with cakes of elegance was also fabulous. The cake was great and just beautiful. We highly recommend Springvale Golf Course and Ballroom and their wonderful event planner Kelsey!!

Kelsey at Springvale was an absolute pleasure to work with! She was responsive to all of my emails and was so flexible! The venue was absolutely beautiful, and we received so many compliments on how nice our reception looked. The food was delicious and service was great as well! Looking back, I couldn't imagine having our reception at any other venue.

Springvale was the absolute perfect venue for our wedding. The location was perfect being right around the corner from the mall, restaurants and hotels and the service was top notch. One of the biggest selling points for us was that we didn't have to clean up at the end of the night - they took care of everything for us. They would have set up for us as well had there been a wedding the day before - fortunately there wasn't so we could still set stuff up, but that was still reassuring to know we didn't have to get up at 6am the day of to set up. The food was excellent, the house provided decorations helped make the night and the overall persona helped make it a night to remember. Kelsey was a dream to work with - I always felt confident in her work and knew she would get the job done. She was extremely organized which helped me stay at ease during the planning process. I would highly recommend Springvale to anyone getting married in Northeast Ohio.

Kelsey and the whole Springvale experience was so awesome! Biggest bang for your buck out there if you are looking for a rustic type venue with everything included for you. No need to order catering, tables, chairs, etc. Loved it!

I worked with both Kelsey and Sarah at Springvale Ballroom for my wedding in November 2014 and they both went above and beyond each step of the way.

Working with Sarah on package choices and decor was a breeze. She explained everything in a really easy to understand way and was very accommodating with special requests. She was also always available and comforting when I had concerns.

Working with Kelsey on the final details was amazing – she also was very comforting and accommodating of last minute concerns and set my mind at easy before the big day. On the day of our wedding, she was on top of everything, making sure the details were perfect and the reception went smoothly.

Springvale Ballroom was the perfect choice for our wedding - from the beautiful wood floors, vaulted ceilings, spacious bar and retro band stand. The food was great, drinks were flowing and the prices were right. They were accommodating of special requests in decor, timing and package choices. Check out Springvale, it just might be the venue for you!

I couldn’t have asked a better vendor in Springvale Ballroom and I could not recommend both Kelsey and Sarah enough!

We feel that some things fell far short of the expectations of ourselves and our guests. First issue... I am the Key Account Manager for a liquor distributor. Because of this we had agreed to and were assured that the bar would be stocked with liquor that was part of my companies portfolio, and not that of my competitors due to conflict of interest. The liquor's that we explicitly requested not be served was there.

Secondly, we had multiple guests tell us that they believed that the alcohol that was being served was “watered down”. If that in fact is the case it is not only unethical, but illegal. These same people among many others also complained to us about very poor bar service. The food service was, as l learned from multiple tables an unmitigated disaster. Many tables did not receive their food until 9:30 which was after we had already cut the cake. It was well over 1.5 hours after the first tables were served. When they did receive it, they immediately claimed it was COLD, and in many cases not even what they had ordered. Almost every single person I have talked to claimed the food was cold. Furthermore, she had the audacity to tell a guest that the delayed service was my fault because I “didn’t turn in the form with the number of meals at each table early enough”. In my estimation that’s terribly insulting at a minimum.

When we reached out to the facility manager, Sarah at Springvale, she took NO responsibility for these issues. She had an excuse for every matter that we brought to her attention. She was beyond unprofessional. They did nothing to make amends. In my experience, businesses do not function well without any accountability or customer satisfaction driven behavior. Rather than being able to look back on my wedding night as a fond memory I will now have to forever remember that evening as being tarnished by unfulfilled promises which led to our humiliation in front of our guests, as well as the bitter taste of terrible service.

Springvale is hands down the best venue! They have it all - table linens/chair covers, a package with a wedding cake (ann from cakes of excellence), catering and bar packages. Everything was perfect. We loved the rustic charm of the ballroom. Kelsey, the wedding coordinator is absolutely amazing. She is very responsive to emails and phone calls, answers every question your have and is very organized- she helps you with every step along the way with your big day. The Thursday before our wedding I dropped everything off to her (all of my decorations for the ballroom). When my husband and I got there Saturday for our reception, we were absolutely speechless. Everything looked amazing! Kelsey and her staff set up everything that morning. That was one really nice thing about springvale, along with everything else. The food was amazing. Everything about the night was perfect. Stop your search here and book springvale ballroom for your wedding reception, you will not be disappointed!

Kelsey was great to work with and very flexible to accommodate any request!

We had an absolutely perfect wedding ceremony and reception at Springvale Golf Course and Ballroom! Kelsey was our wedding coordinator and was phenomenal! She answered e-mails quickly, was very flexible with meeting times/days, took care of everything for the big day, and has such a wonderful personality! She also has been a coordinator for some time and really knows what she is doing. Kelsey is very knowledgeable and will do anything she can to make your event exactly how you're picturing it. I definitely would recommend this venue and wedding coordinator for weddings, but also think Springvale is an absolutely beautiful venue for other parties or events too. Thank you for making our wedding such a wonderful day!

Kelsey was great at helping us plan our wedding. She made us feel comfortable that everything would run smoothly the day of, and it did! The venue is beautiful and the food was excellent! We got so many compliments from our guests about Springvale, and I would definitely recommend this venue for anyone looking.

Our wedding day at Springvale was absolutely perfect! Kelsey was so easy to work with and had so many great ideas. She took our vision and made it possible. We couldn't have asked for a better day!