Simply Sweet Reviews
Reviews
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Quality of service 4.9 out of 5 rating4.9
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Average response time 4.9 out of 5 rating4.9
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Professionalism 4.9 out of 5 rating4.9
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Value 4.9 out of 5 rating4.9
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Flexibility 4.9 out of 5 rating4.9
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Jessica Sent on 11/08/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great to work with!
We had a wonderful experience working with Sydney. She made our wedding cake dreams come true. She is professional, polite, and a joy to work with. We highly recommend Sydney's services if you are getting married in the future! -
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Katie Sent on 08/15/20225 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Hire Sydney at Simply Sweet!
Sydney is great! She was super easy to work with, the cakes tasted really wonderful, and her pricing was way better than some of the alternative vendors we looked at. I'm not sure what more you would want out of your wedding cake baker.
We ended up choosing a vanilla cake with raspberry mousse and vanilla buttercream frosting and a chocolate cake with chocolate mousse and vanilla frosting. Both were flavorful without being too sweet, moist, and had a nice mix of sponginess and crumb (we've been watching some GBBO). She also did a great job decorating our cutting cake with flowers provided by our florist.
Work with Sydney - she rules! -
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Lauren Sent on 10/04/20215 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful & Delicious!
Sydney from Simply Sweet was awesome! She let us try 4 different flavors for the cake with mini cupcakes which was so much fun. The cake ended up looking beautiful and she worked closely with our florist to decorate it exactly how we wanted. -
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Leah Sent on 10/01/20215 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful and delicious
I highly recommend Simply Sweet! The cake was absolutely beautiful and tasted amazing. They were very accommodating and I was able to have the top tier gluten free and the bottom tiers regular cake. Simply Sweet exceeded my expectations! -
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Samantha Sent on 11/24/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Delicious and Accomodating
Yummy, decadent and beautiful!!!! Sydney created such an amazing cake for our wedding! She was super accommodating in creating something delicious to go with our dessert bar for our small group of 30 people and no one knew that it was dairy-free!!! We were impressed on how many options she had to accommodate a dairy-free cake too. We ordered a tasting box, which she hand delivered to our door, and were pleasantly surprised to find "his & hers" cupcakes in all four flavors we had chosen. The decision for the final cake was NOT easy since they were all so delicious!!! The 2-tiered cake was enjoyed by all and we can't wait to enjoy one of her treats again at future occasions!!!! -
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Kelsey Sent on 04/11/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Best Wedding Cake of All Time - YUMMY
Sydney's cakes were so incredibly tasty! And they are beautiful. She let me adjust the flavors as we got closer to our wedding day. And after the wedding, I went back to order a birthday cake from her for my husband because we loved our wedding cake so much! Thank you, Sydney!!
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Elise Sent on 01/17/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beautiful & Delicious - Vegan Gluten Free Wedding Cake!
Sydney was a joy to work with! She was so receptive of my vision for the design of our wedding cake and worked diligently with me to make it happen. We also loved the taste of our cake, which is no small feat as it was a vegan/gluten free almond cake with vegan almond buttercream! So delicious! From our tasting to the big day Sydney was so helpful, professional and kind while delivering a memorable piece of our wedding day. We would highly recommend working with her for your wedding cake needs! -
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Gwen Sent on 01/15/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
delicious and delightful!
Sydney was so easy and delightful to work with as we planned our wedding! Her desserts were pretty and delicious, and we didn’t worry about anything because she handled delivery and set-up on the somewhat hectic day of our DIY event. Our croquembouche was nicely complemented by the other desserts we selected, including macarons, mousse parfait cups and peach tartlets. We would gladly work with Sydney again, and have thought of asking her to make some other family celebration cakes or treats. -
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Amanda Sent on 01/08/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exceeded expectations
Sydney did an amazing job! She allowed us to personalize our entire wedding dessert table and really paid attention to my dietary restrictions. Every single thing was gone by the end of the night! Not only did it all look spectacular, it tasted even better! -
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Erika Sent on 01/07/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Exactly What We Wanted!
We hired Sydney for a custom wedding cake. The design we wanted was very untraditional and she nailed it with just a verbal description. Our guests loved the cake. The design was special and unique to us and the flavors were delicious!
Sydney was easy to work with, reliable and she "got it" right away when we explained what we wanted. -
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Carly Sent on 01/07/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Gorgeous, tasty wedding cake!
Sydney made us a beautiful, bespoke wedding cake for our August wedding. Not only was it beautiful, but it was absolutely delicious, and tailored to our tastes, with a variety of flavours for our guests to choose from. Working with Sydney was a delight, as she was responsive, friendly, and easily and happily accommodated our needs and requests, including a cake tasting via Skype as I could not attend in person. We were pleased with the whole experience of working with Simply Sweet, and would not hesitate to recommend Sydney, or use her again in the future. -
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Chara Sent on 01/06/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Highly Recommend!
We ordered bridal cookies as our wedding favors. They were a huge hit!! No thank only were they beautifully detailed they are delicious. Sydney is so talented and so easy to work with. I would recommend her to anyone who is looking for superb detail and taste! -
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Caitlin Sent on 01/06/20205 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome! Best wedding cupcakes ever!
Sydney was so easy to work with and very accommodating of our needs. Our guest are still talking about the cupcakes we had at our wedding back in September, they were amazing!
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Ali Sent on 01/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nailed it.
We knew exactly what we wanted, and Sydney nailed it. It was completely seamless, and it was so fun to see the final product all set up on our wedding day. Highly Recommend!
Thank you, Sydney! -
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Megan Sent on 01/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Great Selection
We wanted more than just a wedding cake and ended up getting a dessert spread. The tasting was wonderful, and although we didn't eat any of the desserts at the wedding itself, our guests enjoyed them. -
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Haley Sent on 01/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Simply amazing!
Sydney is helpful, professional and talented. Our dessert bar looked beautiful and tasted even better. Love the assortment of desserts that she offers -
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Christina Sent on 01/06/20205 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Deliciously Amazing!
Working with Simply Sweet was one of the highlights of our wedding! Sydney was so accommodating with our dietary restrictions and indecisiveness, she truly made the experience enjoyable. We had her make more than a traditional wedding cake and are so happy we did. Her decorated sugar cookies, macaroons and cupcakes were a huge hit! -
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Erin Sent on 08/31/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding desserts
Sydney was wonderful to work with! The tasting was one of my favorite parts of the planning process!! The cake was absolutely stunning and tasted even better! The four cupcake choices were to die for! Highly highly recommended! -
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Sarah Sent on 04/27/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
The most delicious carrot cake you have ever eaten!
Our wedding cake was the MOST delicious ever! Sydney was delightful to work with. We chose carrot cake, my personal favorite, and Sydney's was incredible. She has a zillion other flavor options, and can customize pretty much anything to your specifications. We elected to do a small cutting cake and sheet cakes for our guests, and it worked out great. We highly recommend her! -
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Abigail Sent on 03/14/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellent!
Simply sweet was an amazing pick! It was such a pleasure to work with Sydney! And she really made our cake just the way we wanted it! Loved everything about the service. We also had a cake tasting that made our wedding planning so much more fun!
Will recommend to all!
Thank you so much!
Abigail ♥️ -
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Kalei Sent on 01/25/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Cutest Little Cutting Cake
Simply Sweet was the best choice for local desserts! Contacting Sydney was quick and easy! We did a “to go” tasting where we picked up a box of cupcakes and tried them at home together. We went with a simple cake design and she coordinated with my florist to arrange the most simplistic, but beatiful design of flowers on top that matched my style exactly! -
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Tracy Sent on 01/15/20195 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Everything we hoped for and more
Sydney created our dessert buffet for our wedding and we could not have been more pleased. She was extremely professional, easy going, understanding to our needs, and right on top of everything. Not only was it a pleasure having her a part of our wedding planning process, but her desserts tasted absolutely amazing! Our guests couldn’t get enough of it all, especially the mini apple pies. If you’re looking for quality desserts and someone who will make that part of your wedding easy and stress free, than use Simply Sweet! -
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Kelsey Sent on 01/09/20195 out of 5 rating5.0-
Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Our Go-To Local Bakery!
Simply Sweet Bakery makes delicious and beautiful custom desserts and cakes! Sydney made my gorgeous naked "birthday cake" wedding cake that my wedding guests are still raving about. She also made custom llama bride and groom cookies that were so adorable and yummy. Myself and my family has ordered from her for other occasions as well. She is our go-to baker when we need something cute and delish!! -
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Anna Sent on 12/27/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Beyond Satisfied!!!
Our entire experience with Sydney was perfect. She executed exactly what we wanted. She is professional, courteous and provides feedback. I highly recommend her services!!! -
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Natalie Sent on 12/10/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Excellence
Sydney was an absolute pleasure to work with. She is professional, kind and sweet. Our cakes were perfect - both completed exactly as promised, both in design and taste. In particular the grooms cake with an animation of our two dogs was so perfect and such an adorable surprise to see at the wedding. We would definitely recommend her. -
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Ashley Sent on 12/06/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
A Dream Come True
It was a pleasure to work with Sydney. First off her cake and cookies are amazing! Our wedding cake was champagne with raspberry filling and vanilla buttercream and it came out better than I could have ever imagined. We also did an assortment of cupcakes - red velvet (highly recommend), chocolate w/ peanut butter frosting, vanilla w/ chocolate mousse, and chocolate w/ caramel filing and vanilla buttercream. We also ordered her signature Italian cookies (my favorite kind of cookie!) and my husband loves the Italian rainbow cookies. Even though it wasn't on the menu she was able to accommodate us and the rainbow cookies came out unbelievable good. Sydney is great to work with and prices are very reasonable. I would definitely reorder from her in the future when we are in the area. Look no further, go with Simply Sweet and you won't be disappointed!! -
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Grace Sent on 12/04/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Simply Sweet was Simply Great!
Sydney at Simply sweet was great to work with! We had a terrible tasting at another bakery and I desperately contacted Sydney based on a friend's recommendation and booked her sight unseen! I was not disappointed the cake was amazing high quality and exactly what we asked for. She also made us cookies from a custom cookie cutter that were so tasty and cute. You could really taste the difference from other oily low quality cakes. Everything went as smooth as you can imagine and Sydney was lovely. -
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Joseph Sent on 11/29/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Would highly recommend!
Working with Sydney was a breeze! We met with her for the cake tasting and were instantly sold, she was able to capture our vision perfectly and her cake was delicious! She was very professional delivered our cake without trouble on the wedding day and helped make everything go smoothly! Would highly recommend. -
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Kaylyn Sent on 11/15/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Fantastic all around :)
Sydney was easy to work with, kind and responsive, not to mention our cake and cupcakes were delicious! My husband and I are both vegan and she was able to accommodate our dietary restrictions without issue! Our guests LOVED the cupcakes so much, with some people admitting to second or third helpings! The cake had a strawberry filling that was to die for and there was only an extra slice or two by the next day. Would definitely use Sydney again if the need arose and can reccomend her wholeheartedly! -
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Christina Sent on 11/14/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Personable, Responsive, and AMAZING DESSERTS!
Sydney was absolutely amazing to work with. We are from the NYC/North Jersey area, so getting married in The Berkshires meant we needed vendors who could easily assist us via email/phone/text. Sydney was all that and MORE. She was extremely personable, friendly and helpful with our dessert and cake options! I was able to communicate with her via email and as the day approached with quick calls and texts to finalize the details. This was super important for us! Also, she’s awesome at “making it work” with unexpected issues! The day of our wedding, there was a mishap with a cake topper I had purchased from a third-party (Note: Sydney did make it, nor recommend, or even see it prior, and had nothing to do with the mishap!!!), but Sydney was quick to figure out a last-minute option... and our cake was gorgeous! It also tasted delicious, along with the delightful donuts and macaroons Sydney baked for us! Our guests loved them all!
We would highly recommend Simply Sweet! Thank you, Sydney! -
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Kristin Sent on 11/14/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Wedding Cake
We hired Sydney for our wedding and she was wonderful ! We ordered a 3 tier wedding cake and it was just like the picture I showed her. The buttercream frosting was to die for ! Thank you Sydney ! -
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Kennedy Sent on 11/03/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Awesome wedding cake
We really loved our wedding cake from simply sweet! It was just what I asked for and reasonably priced, especially for the detail that was on it. It tasted awesome! We got lemon cake with blueberry filling (my favorite) and a white cake with raspberry filling. The quality of the cake was great in both look and taste and GREAT value. -
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Kayla Sent on 10/03/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
We had Sydney make a small galaxy cake to cut on our wedding day and 4 different flavors of cupcakes. We are so happy with how things turned out! The cake and cupcakes were delicious and nearly all of them were eaten that night. The small cake was beautifully decorated and tasted amazing too! -
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Julia Sent on 08/20/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sydney is AWESOME! She is extremely talented and so professional!!! We had the most adorable and delicious mini cupcakes and a beautiful two-tier cake at our wedding. She also made custom cookies for our guests' welcome bags. She is such a pleasure to work with, and we could not have been happier with our Simply Sweet creations! -
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Emily Sent on 08/16/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sydney was amazing throughout the entire process of ordering a cake and desserts for our wedding! She was very accommodating, professional, and overall pleasant to work with! The cake, cup cakes, cookies, and cannolis were presented beautifully and tasted delicious! We would definitely recommend Sydney for any event or wedding! -
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Stacy Sent on 08/12/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sydney did an amazing job with our wedding cake. It was exactly what we wanted. It was not only gorgeous, but also delicious. And she’s sooo nice, professional, and easy to talk to. Definitely recommend. -
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Tristanne Sent on 08/12/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Syndey was wonderful to work with...we loved our wedding cake, the cupcakes & the presentation! We did multiple cake tastings & Simply Sweet was by far our favorite! We had one guest even go in for five cupcakes because they tasted so delicious. We ordered extra cupcakes so we would have some to eat after the wedding & we were really glad we got to enjoy all of the different flavored cupcakes Sydney made for our wedding! -
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K Sent on 05/22/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Sydney was an absolute delight to work with for our wedding. She created a small cake for us to cut, gluten-free cupcakes (frosted to match our color scheme), and mini-pies. Everyone absolutely raved about how delicious the desserts were, especially the gluten-free cupcakes! Not only were they tasty, they also looked beautiful. Thank you, Sydney! -
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Sarah Sent on 05/07/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Nearly all the chocolate cake with peanut butter frosting cupcakes were gone by the time I got to them but the key lime cupcakes with graham cracker dusting were the ones I heard the most about (all good things!). My husband was pleasantly surprised by our small, simple chocolate cake and we are hoping it tastes almost as good just under a year from now! -
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Griffin Sent on 01/22/20185 out of 5 rating5.0
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Quality of service 5 out of 5 rating5.0
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Average response time 5 out of 5 rating5.0
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Professionalism 5 out of 5 rating5.0
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Value 5 out of 5 rating5.0
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Flexibility 5 out of 5 rating5.0
Working with Sydney was great! She was very responsive to our emails and working with exactly what we wanted. The tasting before the wedding was casual, fun and delicious! We loved the lemon and champagne cake that she made for our wedding!
We wanted something simple, yet classy and the 2 tiered wedding cake and cupcakes were exactly that! Our guests loved the desserts! Pricing was extremely reasonable! Someone recommended that we contact Sydney for our wedding and we would highly recommend Simply Sweet to anyone else! -
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Matthew Sent on 12/29/20222 out of 5 rating2.0
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Quality of service 2 out of 5 rating2.0
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Average response time 2 out of 5 rating2.0
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Professionalism 2 out of 5 rating2.0
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Value 2 out of 5 rating2.0
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Flexibility 2 out of 5 rating2.0
Incorrect Cake on Our Wedding Day!!!!
We got married at the Williams Inn in Williamstown MA. Simple Sweet was 1 of 2 bakery options for the Inn's wedding package. They did not have any cake or cupcake to try at the tasting. When we decided on SS, communication was fine. She sent along cake and filling options, asked for photos of what we wanted. We asked for a naked cake with some basic flowers. It was part of a package, so we knew decorations would be minimal. She said what we sent would be fine.
The day before the wedding: we are in the reception hall with the banquet manager and sales manager. Someone from the front desk stopped in to say that our cake was dropped off. Williams Inn and ourselves had no knowledge the cake would be dropped off early. It was only a white naked cake, no flowers, and part of the bottom layer was DAMAGED and had fallen off. Williams Inn was kind enough to decorate the cake and repair what was broken because we showed them the emails of what we had asked for and showed Sydney's response agreeing to our requests.
Day of the wedding: our cake was incorrect. We asked for caramel filling, we got vanilla. The cake was meh flavor wise, and we never got an apology from Sydney - only through our venue. All in all, pretty upset. We didn't care that much about our cake, but it's important to inform those who do care a lot more about their cake. -
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