Sheraton Raleigh Hotel Reviews

67 | Raleigh, NC
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67 Reviews for Sheraton Raleigh Hotel

Recommended by 96% of couples

4.8 out of 5.0
  • Quality of service 4.8
  • Professionalism 4.9
  • Flexibility 4.8
  • Value 4.7
  • Average response time 4.7

Awards

67
Order by:
  • Carolyn

    Carolyn Abshier · Married on 04/04/2020

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Abshier-Crane wedding

    It wasn't easy planning a wedding when the bride is in NC, the groom in Japan, and the parents are in MD and TX, but it still went off without a hitch thanks to the great help of Lauren Dealto and Kayla Rocamora. The wedding was beautiful, food awesome, and service spectacular! Such a beautiful venue and perfect location!

    Sent on 04/16/2019

    Sheraton Raleigh Hotel's reply:

    Carolyn,

    Thank you so much for taking the time to review our venue! We appreciate your family's dedicated service to our country and were truly honored to host your family for such an important weekend for you all! Please let me know if you ever plan to visit the Raleigh area. I would love to treat you and the family to lunch or dinner at Jimmy V's!

    Lauren DeAlto
  • Emily

    Emily · Married on 04/06/2019

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Perfect Day thanks to Sheraton Raleigh Hotel!

    We held all of our wedding events at the Sheraton Raleigh Hotel and everyone we worked with us made us feel infinitely special and important. They were available via e-mail anytime and their experience made our planning process a breeze. Even with 4 other weddings going on, they worked tirelessly on our wedding weekend to make sure everything ran smoothly and we felt like the most important people in the room. I'm so glad we hired the Sheraton Raleigh Hotel!

    Sent on 04/21/2019

    Sheraton Raleigh Hotel's reply:

    Mrs. BUTSON!!!! You guys ROCKED! Thank you so much for choosing our venue. Bring your Auntie-in-laws back soon with some delicious Italian Wedding Cookies :)

    #bestcookietableever

    Lauren DeAlto
  • Amelia

    Amelia Barron · Married on 09/22/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    They did a wonderful Job!

    Great space, great team, and great food! Everything went well from start to finish. Jennifer was so helpful with organizing and making sure everything went smoothly!

    Sent on 11/06/2018
  • H

    Heidi · Married on 07/14/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I helped decorate the venue for a niece's wedding. Since I am from out of town, I relied heavily on texts and emails. Lauren was super responsive and took time to answer my many questions. On "the day of", her team went above and beyond in every way - even being willing to run to the store for candles if needed. They were gracious to accommodate me: allowing me to come in early to set up, providing help where needed... even mailing back some things I had forgotten during clean-up. I can't say enough about how easy they made it for me to make this day special for our family.

    Sent on 08/10/2018

    Sheraton Raleigh Hotel's reply:

    Heidi,

    Thank you so much for your kind words! You were a pleasure to work with!

    Lauren DeAlto
  • B

    Bethany · Married on 06/09/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I reserved a block of rooms for my daughter's wedding last weekend and was so pleased with the Sheraton Raleigh. Maite Vigil handled the wedding block and she provided outstanding customer service! She is kind, professional, prompt in her responses and went above and beyond what was expected. Because we booked at least 40 nights, we were able to get the Governors Suite at a discounted rate. What a treat that was! It's like an apartment with a separate bedroom/bathroom, kitchen, dining room, living room and another bathroom. We could have also gotten the Presidential suite, with a larger kitchen but one less bathroom. My daughter had so much space! She stayed in the suite Friday night and her bridesmaids stayed in the connecting double queen room. Because her wedding ceremony was at 11 AM, makeup and hair artists showed up at 6am to set up in the large suite. I woke up the bridesmaids as needed and my daughter was able to sleep in until her time while the rest of us had our makeup done in the dining room. It could not have worked out better. Then she and her husband stayed in the suite Saturday night. The hotel is in a great location and we were able to walk to most attractions. They took care of setting out our gift bags and also had treats of their own for the guests coming in. The rooms have been remodeled and have wood laminate flooring which was appreciated for cleanliness. Room service was quick and the pool was great for the young kids. There were just a couple of downsides. First, was that two of the three elevators were broken and it was about a 20 minute wait. We would have walked, but were on the 15th floor. Second was the 4pm check in process. It was so crowded at the front desk and there was a line to pull into the Salisbury hotel entrance to drop off people. Our rehearsal was at 5pm, so we barely made it. But the downsides were overwhelmed by the amazing customer service, location and friendliness of the staff.

    Sent on 06/18/2018
  • D

    Diane · Married on 06/02/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Lauren was terrific to work with. From the time we were considering which venue to go with Lauren was responsive and professional. Very good at follow up and returning calls and email. I would definite recommend Lauren to run anyone’s function. I appreciate how she reached out to all of our vendors to coordinate the wedding day events. The venue itself was very nice. The upstairs area for the cocktail area was warm and inviting. The room we had the event in was also a good choice for us. The food was very good and we had good comments about the food. The only issues I had with the food was that there were no appetizers left except for some cheeses by the time my husband and I got to the reception which was a little after 6:00. The bride and groom also didn’t get any I did ask Joanna and the older gentleman who seemed to be in charge of the wait staff to bring more out. Unfortunately we never got any. The wait staff needed to do a better job of evening out the appetizers and should have made sure the host and hostess got some. They were a lot of young men at the event and apparently they wolfed down the appetizers. Next time they need to watch that especially since some of the appetizers were passed around. Joanna said she would pack some up for me so I at least had a taste. None were packed up. Also the wait staff was too quick to take people’s food away and did not ask to take it away. I was not finished with my salad and they took it away. I was at my seat talking to my niece who was sitting to my right. I went back to finish my salad and it was gone. They also took my dinner plate away too soon. Please have the wait staff ask people if it is okay to take people’s food away. But other than that, everything was outstanding. We heard from a lot of people that it was the best wedding they have ever been to. I would definitely recommend your venue for a wedding. Thank you

    Sent on 06/18/2018
  • S

    Susan · Married on 04/28/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had a wonderful wedding weekend! The staff were all very helpful and friendly!
    The accommodations were excellent! We could not ask for a more perfect stay. Thanks for all the great memories!

    Sent on 05/02/2018
  • S

    Susan B · Married on 04/28/2018

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Everything was wonderful. Thank you

    Sent on 05/14/2018
  • A

    Amara · Married on 12/16/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We used the Sheraton Raleigh to block rooms for our wedding guests, and we are so happy we did! The customer service was great and all our guests really enjoyed their stay and the convenience of having a restaurant/bar right on site. It's a comfortable walking distance from downtown restaurants and other places. Definitely recommend!

    Sent on 01/02/2018
  • K

    Katie · Married on 08/19/2017

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had the governor suite for our wedding on August 19, 2017. It was absolutely perfect! We loved every minute of it! My only request would have been to have a tub in one of the bathrooms to help me relax before the wedding but other than that it was great!

    Sent on 08/22/2017
  • J

    Joanne · Married on 10/08/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Stay overnight prior to event and experience the services offered.

    Sent on 10/29/2016
  • User5059568 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Very helpful staff in booking and reserving the room we wanted!

    Sent on 05/09/2015
  • M

    Max · Married on 08/13/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    There are so many venues for a wedding these days. However, if you are looking for YOUR day to be the day of all day; Choose the Sheraton Raleigh Hotel!

    Sent on 09/14/2016
  • M

    M. · Married on 08/13/2016

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    A beautiful venue where you have everything under one roof: Friendly and professional staff, rehearsal dinner, ceremony, reception, out-of-town guest accommodations and parking a few feet away. Don't forget night life and things to do for your guest downtown. The Sheraton Raleigh is your one stop shop, they even have a great vendors list. I should know, we used it all and then some. Everything from beginning to end was superb!

    Sent on 09/21/2016
  • T

    Terry · Married on 11/29/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I am so glad we decided to go with the Sheraton for our venue! They made everything super easy. I loved working with Lauren DeAlto! She really knows her stuff and did everything possible to help us stay within budget. She is professional, helpful, funny, gets the job done and handled our crazy families with ease. No detail was forgotten. The staff was very accommodating. They did everything possible to make sure our event went off without a hitch. Everything from adding more rooms to the room block, to getting me an iron the day of to get last minute wrinkles out of my dress. I wouldn't have done it any other way! I highly recommend Lauren and her team for any special event!

    Sent on 01/08/2016

    Sheraton Raleigh Hotel's reply:

    Terry,

    Thank you for the review. Your CRAZY families made my night! It was truly a pleasure planning with you and I am glad that we surpassed your expectations. Enjoy being newly weds! It is such a wonderful time! Come visit me soon, and send me a few photos from the big day!

    ~Lauren DeAlto
  • T

    Tom · Married on 10/24/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Having a Wedding Ceremony and Reception in a Hotel just makes sense. Guests from out of town stay there overnight.
    Everyone can gather and meet in the lobby.
    Restaurants and Bar is located right there.

    Sent on 11/20/2015
  • User4653512 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The Sheraton was WONDERFUL to work with! Our primary contact was Lauren and she is an amazing person and a true professional! She offered incredibly helpful advice whenever we had questions and worked with our budget to make our wedding reception a dream come true. Lauren and the rest of the Sheraton’s staff kept open lines of communication between us and our vendors throughout the planning process so that everyone was on the same page for our wedding day. The entire staff was incredible during our reception and all of our guest are still raving about it.

    Sent on 11/23/2015
  • The beginning of us! Jackie

    Jackie · Married on 09/20/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    From day one, I was sold on the value and service of this venue. I walked in, with no appointment, and was welcomed...shown around and given top notch service from the start. Lauren has kept me at ease each step of the way. She has been extremely helpful with her suggested vendors. so excited about our big day.

    Sent on 12/28/2014

    Sheraton Raleigh Hotel's reply:

    Hey Jackie... I am looking forward to your big day! Let me know what I can do to get our responsiveness rating up! Now that the Holidays are over... I'm all yours! Lets plan a meeting in January to start reviewing the details. #2015istheyearofbling
  • User6023730 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    i cannot express enough gratitude for the personal, professional and excellent service that Lauren DeAlto shared with myself and my family. i would recommend Lauren's services to anyone who asked me. Lauren's assistance was a major factor in creating the wedding of my daughter and my son-in-law , as the perfect day that it was.

    Sent on 12/05/2015
  • T

    Tiffany · Married on 08/08/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    I would like to start off by saying that Lauren DeAlto at the Sheraton was wonderful! She went above and beyond to make sure our wedding was exactly how we wanted it. We were able to incorporate a little anime into our wedding which is something that we are very passionate about and it was actually Lauren's idea. She answered all of my questions promptly and was able to upgrade our complimentary room to a suite. Our wedding was amaz

    Sent on 08/18/2015
  • User5424410 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    We had an incredible experience working with everyone at this Sheraton in downtown Raleigh. From the moment we first got in touch with the hotel to ask about their space to the time we ended up having our reception there a year later, everyone we met was professional, friendly, incredibly responsive and helpful. We had several out of town guests attend our wedding, and they loved the convenience of the Sheraton to all the things that downtown Raleigh has to offer.
    Hollie Moot helped us set up a room block for our guests and responded to all our questions and concerns quickly and professionally. She happily accommodated an increase we needed to make to the number of rooms in our room block a few weeks before the wedding. Lauren DeAlto was our main event coordinator and she was there to respond to my questions throughout. I enjoyed every meeting I had with her and left each one feeling confident that our event would go smoothly and be really wonderful. All of guests raved about how beautiful the entire hotel space was and kept telling us how delicious the food was at our reception. Chef Thomas and his staff did a great job with our reception buffet. We cannot begin to thank everyone enough for helping us have an incredible and memorable wedding day!

    Sent on 09/10/2015
  • L

    Lisa · Married on 05/16/2015

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Sheraton employees were wonderful; very pleasant and extremely helpful with anything you needed

    Sent on 05/22/2015
  • User4590369 · 2+ years ago

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    My wedding ceremony and reception took place in two small banquet rooms next to one another at the hotel. From the moment we met with the wedding coordinator for the Sheraton, Lauren, I felt a sense of calm. She is so pulled together and knew exactly what we wanted when I couldn't find the appropriate descriptive words. When we got our final bill we were shocked because of the level of service, food and fun we got for such a reasonable price.

    The ceremony room was just perfect for our small service. The reception was outstanding especially considering it was for only 19 people as my husband and I are older and this wasn't our first wedding. We wanted it small and intimate yet still lovely and that's precisely what we got. The set up team for the ceremony and reception rooms were professional and paid attention to the smallest of details. The tables looked magnificent and the layout of the tables and dance floor were perfect. Benji and Lawrence set everything up and made everything elegant.

    The food was delicious with a beautiful presentation. The filet mignon was cooked to perfection. All of the guests raved about the food. There was more than enough from the appetizers to the dinners. The house wine and champagne were great. A large variety of beer as well as a bar-tended was provided.

    The food servers worked seamlessly. I would definitely recommend the this venue for a reception if nothing else. Everyone from the bellmen to the people at the front desk were pleasant.

    Parking was a breeze at the parking garage just in front of the hotel that can be accessed from 2 streets.

    I'm so grateful I got to have my wedding and reception at the Sheraton in Downtown Raleigh. It made my wedding so memorable and highly recommend it.

    Sent on 02/24/2015
  • R

    Ron · Married on 12/06/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    The wedding reception was a great success. Lauren was a great help in helping us coorinate the the event. It is a successes whrn my daughter says its what she dreamed about.

    Sent on 12/12/2014

    Sheraton Raleigh Hotel's reply:

    Thank you, Ron!
  • T

    Theresa · Married on 12/06/2014

    5.0
    • Quality of service:
      5.0
    • Responsiveness:
      5.0
    • Value:
      5.0
    • Flexibility:
      5.0
    • Professionalism:
      5.0

    Lauren & Lawrence did an outstanding job! Together they helped make my daughter & son-in-law's reception perfect. They provided the help needed for every little detail with a smile on their face. They were both very professional as well. I highly recommend this team!

    Sent on 12/12/2014

    Sheraton Raleigh Hotel's reply:

    Thanks, Theresa! I can't wait to see the photos! Your decor was beautifully executed and one of my favorite themed weddings!